Key Responsibilities
• Lead the full bill adjustment process: review, validate documents and correct bill discrepancies in the system, and ensure accuracy and timelines
• Manage and coach customer liaison officers to handle walk-in enquiries and reply within service standards
• Handle escalated cases and ensure prompt effective resolution
• Identify process gaps, improve, and streamline processes to enhance patients’ satisfaction and experience
• Collaborate with internal departments / teams to ensure compliance to billing policies, governance requirements, and service-level agreements
Interested candidates, please forward your resume to jalenetan@recruitexpress.com.sg
Consultant: Jalene Tan (R26160390)
Recruit Express Pte Ltd (99C4599)