Lead Consultant, Client Relationship Management, Health Solutions Singapore
Aon is in the business of better decisions
At Aon, we shape decisions for the better to protect and enrich the lives of people around the world.
As an organization, we are united through trust as one inclusive team and we are passionate about helping our colleagues and clients succeed.
What the day will look like
Strategic Client Relationship Management
- Develop and maintain strong connections with current clients, identifying chances for expansion and supporting retention initiatives.
- Partner on new business activities, including pitch creation, onboarding, and engaging in first-year implementation for a particular client segment.
- Work alongside and guide colleagues managing shared accounts, such as client servicing, broking, and other support teams.
- Embody Aon’s core values by encouraging a high-performing, cooperative team culture and providing ongoing mentoring and feedback.
- Assist with projects aimed at boosting financial results and improving value, balancing multiple priorities to attain quality outcomes.
- Facilitate regular client discovery sessions and maintain sharp market awareness, including insights on competitors, to reinforce Aon’s strategic stance.
Consulting Expertise
- Serve clients as a strategic consultant, demonstrating excellent listening skills, analytical reasoning, and commercial insight.
- Possess extensive experience with insured and non-insured employee benefits programs, including flexible benefits consulting from development through rollout.
- Manage or assist with ad-hoc consulting projects (e.g., benchmarking, M&A benefits harmonization).
- Promote Aon United initiatives and solutions, such as Aon Client Promise, TBS Explorer, Aon Pulse, and Wellbeing Solutions.
Service Delivery Excellence
- Maintain professional, cooperative relationships with internal team members at local, regional, and global levels.
- Coordinate client-related activities, including meetings, reporting, communication materials, and closure of outstanding items.
- Develop strong connections with external vendors, insurers, and providers to aid client growth and service excellence.
- Support seamless cross-functional collaboration to deliver distinctive client outcomes.
- Foster year-on-year business performance and guide underperforming accounts back to profitability.
- Uphold high service standards, proactively identifying and resolving service gaps.
- Maintain strong governance over client payment, credit control, and debt management.
- Serve as the primary point of contact for all assigned clients.
- Employ comprehensive peer review processes to ensure quality and minimize risk.
Skills and experience that will lead to success
- Degree or Diploma from a recognized institution, or equivalent experience.
- Regulatory certifications (e.g., BCP, PGI, CommGI, HI, M5, M9) required for MAS registration as a Broking or FA representative, or equivalent experience in lieu of MAS certification.
- A minimum of 15 years’ account management experience in the Employee Benefits field (with insurer or broker) in a client-facing role.
- Extensive understanding of employee benefits programs, funding arrangements, broking processes, and industry developments.
- Proficient in Microsoft Word, Excel, and PowerPoint.
- Demonstrates responsibility, strong communication skills, emotional intelligence, and dedication to DE&I.
- Able to lead cross-functional teams and influence colleagues across all levels of the organization.
- Experience working with senior associates and C-suite executives.
- Capacity to support and guide organizational change.
- Strong analytical abilities applying good judgment and independent discretion.
How we support our colleagues
In addition to our comprehensive benefits package, we encourage an inclusive workforce. Plus, our agile environment allows you to manage your wellbeing and work/life balance, ensuring you can be your best self at Aon. Furthermore, all colleagues enjoy two “Global Wellbeing Days” each year, encouraging you to take time to focus on yourself. We offer a variety of working style solutions for our colleagues as well.
Our continuous learning culture inspires and equips you to learn, share and grow, helping you achieve your fullest potential. As a result, at Aon, you are more connected, more relevant, and more valued.
Aon values an innovative and inclusive workplace where all colleagues feel empowered to be their authentic selves. Aon is proud to be an equal opportunity workplace.
Aon provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, veteran, marital, domestic partner status, or other legally protected status.
We are committed to providing equal employment opportunities and fostering an inclusive workplace. If you require accommodations during the application or interview process, please let us know. You can request accommodations by emailing us at ReasonableAccommodations@Aon.com or your recruiter. We will work with you to meet your needs and ensure a fair and equitable experience.
