Total 134 Customer Service job vacancies in Changi

Summary  

The Service Delivery Manager is responsible for managing the airport operation on a shift basis ensuring that service delivery conforms to regulatory, operational, safety and customer service standards within a cost-effective environment.   

 Duties and Responsibilities  

• Lead safety management on a shift basis and ensures a culture of safety. Undertakes timely investigations of incidents, accident and near misses ensuring that all facts and contributing causes are identified and communicated to line management and the Manager Safety & Health. Investigations must include short term & long-term actions / recommendations for the reduction or elimination of the identified risk/s  

• Proactively manage the department’s resources (staff & equipment), to ensure that service levels are delivered to customers that meet both internal and external KPIs and Service Level Agreements (SLAs) while ensuring that Standard Operating Procedures (SOPs) are adhered to  

• Identify and manage problem areas within the operation, deploying resources as required to meet service delivery targets, whilst ensuring that safety and security is not compromised, and that costs are maintained at acceptable levels  

• Ensure that airline customers are provided with a ‘highly visible’ point-of-contact, and that all service feedback is acknowledged and /or investigated and responded. Where the incident is indicative of a reoccurring service failure, provides workable solutions to line management for longer term resolution  

• Through a ‘hands on’ visible approach, ensure that staff welfare and interests are understood and appropriately addressed. Provide ‘on the job’ coaching and leadership to operational teams to ensure performance improvement  

• In conjunction and coordination with Resource Allocators and Supervisors, ensure a clear understanding of the cost of shift operations. Balance operational requirements with overtime (OT) costs to ensure that overtime targets and other financial KPIs are met. Provide direction for, and oversight of, all revenue generating activities on shift to ensure that records of services rendered and support accurate billing   

• Conduct quality audits on a shift basis to ensure compliance with KPIs, SLAs, SOPs, uniform & grooming standards. Responsible for providing feedback and recommendations to staff on-the-spot, as well as updates to line management  

• Develop and maintain positive working relationship and open communication with internal dnata divisions, departments and business units, and external partners, including, but not limited to; Civil Aviation Authority of Singapore (CAAS), Changi Airport Group (CAG), Airport Police, Immigration, Customs, Auxiliary Police, and outsourced service providers  

• In a crisis, ensure that the Ramp & Baggage Services Department immediately activates its portion of the dnata Crisis Management Plan  

• Ensure compliance with all workplace safety, security, and health policies and procedures.

• Any ad hoc tasks assigned by the Reporting Officer or management.

Provide technical manufacturing support to Operations and Engineering.

Key Responsibilities:
• Set-up and execute feasibility studies, experiments, and tests - both creating and following established protocols - to develop findings for the validation and improvement of equipment and manufacturing processes/methods based on engineering principles; analyze results, make recommendations, and develop reports for Engineering review. Operate a variety of test equipment to assess characteristics of the manufacturing environment
• Consult with Engineers, Technicians, and Assemblers on processes to execute experiments and/or production runs. Support related to equipment investigations, testing, objective evidence of product dispositions and rework support work necessary.
• Review documentation and take appropriate actions to ensure that information is appropriately catalogued and follow through to validation and qualification of equipment, including transferring information to appropriate locations, e.g., ECRs, SOPs, drawings, and tooling, for Engineering approval
• Utilize manufacturing software (e.g., JDE, QMS,PLM) to update documentation in systems
• Follow through with development of training and documentation materials, based on collaboration with Engineering, including identifying opportunities for modification and making recommendations, enabling the seamless knowledge transfer of project and manufacturing processes; applying knowledge of processes to devise process changes in collaboration with Engineering
• May lead projects related to new equipment validation, equipment investigations, testing, objective evidence of product dispositions and rework
• Identify potential improvement opportunities and propose solutions to optimize process and/or equipment, e.g., re-design/design of basic equipment, tools, fixtures, etc. to improve manufacturing processes, for Engineering review
• Provide coaching and guidance to technicians
• Other incidental duties (e.g. report writing and/or data collection)

Education and Experience:
• Diploma or equivalent with 3 years of previous related experience, such as GMP, clean room, medical device, and experience with automated equipment required

Additional Skills:
• Excellent computer skills required, including experience with MS Office Suite; ERP/MRP systems experience preferred
• Ability to read, comprehend, write and speak English, and good communication skills required
• Knowledge of and adherence to Edwards Environmental Health and Safety and Quality guidelines as they relate to department clean room medical device manufacturing
• Knowledge of Good Manufacturing and Good Documentation Practices supporting a medical device environment
• Strict attention to detail
• Ability to provide feedback in a professional, direct, and tactful manner
• Must be able to work in a team environment and with minimum supervision
• Proven success adhering to project schedules and managing small projects
• Substantial knowledge of validation and improvement of automated equipment
• Ability to troubleshoot manufacturing equipment
• Knowledge of material compatibility in the proposed use environment
• Adhere to all company rules and requirements (e.g., pandemic protocols, Environmental Health & Safety rules) and take adequate control measures in preventing injuries to themselves and others as well as to the protection of environment and prevention of pollution under their span of influence/control

Job Responsibilities:

1. Planning and monitoring of work input given by Customer or FTM through Line Maintenance Tracking Chart (LMTC) or LM Matrix.

2. Monitoring and maintaining of Daily Work Schedule (DWS) and Workplan (WP) for all planned tasks including Work Orders (WO) and Work Instructions (WI).

3. Facilitation of daily tasks assignment at Line Maintenance Division through Production Input Meeting (PIM).

4. Coordinate with various operation sections at Line Maintenance Division for tasks acceptance and execution.

5. Monitoring and updating of various production reports (ADSI report; Report J) including Preservation reporting.

6. Ensure timely updating of all reports to accountable stakeholders.

7. Any other roles and duties as assigned to him/her.

Job Requirements:

1.       Minimum Nitec in Aerospace Engineering or Equivalent

2.       Good communication in written and spoken in English.

3.       Able to work in dynamic and fast-moving environment.

4.       Highly organized and computer literate.

5.       SAP experienced preferred.

6.       Able to work 12 hours rotating shifts, including weekends and public holidays.

Job Responsibilities:

• Communicate with users on part withdraw or dispatch from store.
• To check incoming new spare parts to receiving store.
• Report to supervisor on the spare part issue.
• Work with store team and internal purchaser for any inquiry regarding spare parts status in the store.
• Send spare part withdrawal report to the department by requirement.
• Maintaining the store 5S, includes Stock take activities

Job Requirements:

• Min. Nitec / Diploma in Mechanical / Automotive or relavent qualifications
• Proficiency in Microsoft Office (Words, Excel, Powerpoint, etc)
• General store documentation experience is a plus.
• Prior experience in automotive/ logistic / Warehouse will be added advantage
• Working Hours: 8am to 5.30pm (Mon to Thur), 8am to 5pm (Friday)

Company

SG Group of Companies is a dynamic and rapidly expanding vessel owner and operator, proudly serving the Singapore harbourcraft sector. Through SG Shipping and our digital platform SeaCabbie, we provide reliable marine logistics and launch services to a wide range of clients across the port and offshore ecosystem.

As we continue to scale our operations, we are looking for a Customer Support & Account Executive to ensure smooth service delivery, strong client relationships, and operational excellence across all post-sales activities.

Job Description                                                       

The Customer Support & Account Executive plays a critical role in managing client relationships after sales closure, ensuring seamless execution of services, and maintaining high levels of customer satisfaction.

This role acts as the bridge between clients, operations, and internal teams - ensuring that bookings, service delivery, invoicing, and issue resolution are handled efficiently and professionally.

• Act as a key interface between clients and internal teams, ensuring seamless service delivery and alignment of expectations
• Proactively engage with clients to identify service gaps, address concerns, and enhance overall customer experience
• Drive cross-functional coordination to ensure timely execution of client requirements and commitments
• Identify recurring operational or service inefficiencies impacting client experience and lead improvement initiatives
• Design and implement enhancements to workflows, tracking systems, and reporting frameworks to improve service reliability
• Champion digitalisation and automation efforts to improve client visibility, responsiveness, and operational efficiency
• Develop and maintain high-quality client-facing materials, including service summaries, performance updates, and presentations
• Ensure consistency in client communication, positioning, and overall brand representation
• Contribute to strengthening account relationships by identifying opportunities to improve service value and visibility

Qualifications & Skills

Education

• Diploma or Bachelor’s degree in Business, Maritime Studies, Logistics, or related field

Requirements

• 2–5 years of experience in customer support, operations, account management, or logistics coordination
• Experience in maritime, shipping, logistics, or service-based industries is an advantage
• Strong communication and interpersonal skills (client-facing)
• High attention to detail and problem-solving mindset
• Ability to manage multiple stakeholders and priorities in a fast-paced environment
• Customer-centric mindset with strong ownership of outcomes
• Proactive and solution-oriented approach
• Ability to handle operational pressure and time-sensitive tasks
• Team player with cross-functional collaboration ability

Responsibilities

• Supervise primary school students to ensure completion of daily homework and spelling/tingxie
• Ensure the safety of students in centre
• Regular liaison with parents to provide feedback on students’ learning progress and behavioural
• Any other ad-hoc duties as assigned by the Centre Manager

Requirements

• Diploma or higher in any discipline
• Good communication and classroom management skills
• Passion for working with children
• Experience in working with children is preferred

· Delivery of goods securely to various locations while following traffic regulations

·  Perform checks and simple maintenance to vehicle to ensure reliability

·  Simple administrative tasks related to delivery documents

·  Packing and loading/unloading of goods and equipment

·  Coordinate with the Dept Coordinators and Customers to ensure accuracy

·  Perform incoming and outgoing equipment checks and related documents

·  Any ad-hoc duties as assigned

Qualifications / Requirements

·  Good physical condition

·  Clean driving record

·  Computer literate

·  No prior experience required

Job Description

• Provide administrative, planning, duty rostering, organising, controlling, discipline and training functions of Line Maintenance Component Control within Line Maintenance Department and participate in daily logistics operation, including the receipt, documentation, storage, safety, and distribution of AOG / Critical aircraft spares.
• To lead a team of store man / drivers within the department.
• Ensure daily operations run smoothly and achieving KPI targets.
• Co-ordinating with other sections and departments to ensure efficient operation within division.
• Drive Transformation projects and analyse/improve work processes.
• Ensures operations / training records are upkeep and coordinates for authority / customers audits.
• Ensuring that airside safety rules and regulations are complied with.
• Ensuring the upkeep of his department’s equipment, tools, and vehicles.
• Ensures briefing on technical handling matters and safety issues are conducted for staff.
• Any other duties as assigned by Operation Executive.

Requirements

• Higher NTC or Diploma in any Logistics / Supply Chain related discipline
• Preferably with at least 2 years of relevant working experience
• Knowledge of SAP will be an advantage.
• Excellent analytical, interpersonal, and communication skills
• Proficient in Microsoft Office
• Able to work in a team to achieve results.
• Must be able to work permanent 12 horus day shift

Overall Responsibilities:

As a Passenger Service Associate, you play a vital role in creating a pleasant experience for passengers’ departure. You will be a part of a dynamic team, working in an exciting environment where you can gain insight to ground handling operations in Changi Airport. You can look forward to career opportunities, attractive incentives and recognition.

Duties & Responsibilities:

You play a vital role in creating a memorable experience for all our passengers through a variety of quality passenger services. Your main roles and responsibilities involve:

• Greeting passengers upon their arrival and ensuring a smooth departure process.

• Offering check-in services at conventional counters and managing various flight and customer requests

• Service ambassador to assist and guide passengers on the use of Self-Service Kiosk and Auto Bag Drops

• Gate handling duties including verification of passenger itinerary and identity, communicating with airline crew and coordinating departure activities with various departments

• Guiding and escorting transit passengers from arrival gate to Transfer Holding Area (vice versa)

• Assisting passengers who require special assistance

• Assisting to create operational logs and documentation as required, such as gate reports and counter reports

• Act as an interface between passengers and airline customers

• Maintain professional decorum, grooming and communication at all times

• Customer-centricity in handling of passengers with empathy, professionalism and service excellence

• Ensures compliance to safety, security and standard operating procedures of the company, airlines and airport authorities

• Maintain full awareness of assigned flight schedules and statuses, and gate changes

• Assist with on-the-ground logistics during flight disruptions, delays, diversions or irregular operations (IRROPs)

• Any other Ad-hoc duties assigned by your supervisor

Requirement

• Customer Oriented and a good team player

• Comfortable with using computer

• Able to converse and write in English confidently

Working Location:

Terminal 4

Work Timings:

• Able to do 3am - 7am shift.
• Able to commit 3 days per week.
• Able to commit on weekends and public holiday.

Responsibilities:

• Co-ordinating and liaising closely with Customers, Airlines, Cargo Terminal Operators, Departments, Overseas Agents / Offices and Service Providers on Shipments.
• Action promptly on Customers’ shipment arrangements and requirements.
• Perform checks and monitoring to ensure shipment arrives at its arranged destination(s) within the required timeline(s).
• Administer Standard Operating Procedures (SOPs) and / or Service Reports according to Customer’s shipment processes and requirements.
• Ensure Customer’s shipment handling requirements are kept up to date.
• Attend to Customers’ enquiries on Shipment movements and / or processes.
• Provide correct and timely updates on the status of Shipment(s) to the Customers.
• Proactively seek alternative solutions or value-add to processes to enhance and improve the ongoing services for / to the Customers.
• Work together with Other related Parties (ie, Airlines, Cargo Terminal Operators, Overseas Agents, Service Providers, etc) on resolving problems that may arise during the shipment processes so as to prevent any possible recurrent problem(s).
• Constantly look into improving the section’s operational processes and system through computerisation.

Requirements:

• GCE ‘N’ / ‘O’ Level, NITEC / Higher NITEC / Diploma holders
• PC literate with good work skills in Word, Excel and Outlook
• Good communication skills (verbal and written)
• Customer oriented with positive attitude
• Ability to work independently and in a team
• Added advantage would be for those who possess airfreight forwarding experience and are able to start work within short notice
• Training will be provided on the work processes in the section and department
• Office location at Changi Airfreight Centre (near Changi beach)
• Accessible by Bus nos. 9 (from Bedok), 19 (from Tampines), 89 (from Hougang)

Candidates who fit our requirements are invited to email us detailed CVs with recent photographs stating current & expected salaries to: cs-jobs@nnrsin.com.sg

We regret that only shortlisted candidates will be notified

Key Responsibilities

• Understand, research, and resolve internal and external application and systems issues. 

• Create, test, and verify installation/upgrade instructions for Applied Materials’ product releases.

• Participate in product testing, documentation reviews, and user conferences.

• Provide off-hours customer support via pager and cellular telephone as scheduled. Provide telephone coverage as scheduled.

• Attend Applied Materials’ classes in designated product line and external classes for third-party software.

• Provide on-going training to customers for technical and systems issues.

• Deliver updates and reports to managers, partners and peers

Requirements :

• Bachelor’s degree in Computer Science/IT, Electrical/Electronics, Mechatronics or related engineering. Eligible for Fresh Graduates

• 0-2 years of experience and demonstrates conceptual knowledge of theories, practices and procedures within a discipline 

• Applies general knowledge of business developed through education or past experience 

• No supervisory responsibilities; accountable for developing technical contribution

• Uses existing procedures to solve standard problems; analyzes information and standard practices to make judgment

• Has limited impact on own work team; works within standardized procedures and practices to achieve objectives and meet deadlines

• Exchanges straightforward information, asks questions and checks for understanding

Job Summary

The Service Administrator supports the service operations team by managing documentation, coordinating administrative processes, and ensuring accurate records for service activities. The role ensures timely processing of service documentation, billing, internal coordination, and compliance with company procedures.

Key Responsibilities

1. Documentation & Administration
   • Prepare and process service orders, quotations, and invoices.
   • Ensure proper documentation and filing of job reports and service records.
   • Maintain accurate and up-to-date data in CRM and service management systems.

2. Billing & Compliance
   • Ensure quotations are properly approved prior to the commencement of work.
   • Follow up on job completion reports to facilitate timely billing.
   • Attend to customer billing inquiries and issue payment reminders when required.
   • Ensure compliance with internal procedures, documentation standards, and audit requirements.

3. Internal Coordination
   • Work closely with Service Engineers, Technicians, Sales, and Back Office teams to support service operations.
   • Assist with operational planning and administrative support for the service team.
   • Attend to incoming calls and direct inquiries appropriately.
   • Follow up on technician van inspections and load test documentation.

4. Expenses and Medical Claims
   • Assist Service Engineers, Technicians, and back-office staff in the submission and processing of expense and medical claims.

5. Vendor Purchase Orders & Inventory
   • Issue purchase orders to vendors and coordinate payment processing.
   • Maintain records and monitor inventory for workshop supplies and truck oil.

Requirements

• Polytechnic Diploma or equivalent qualification in Business Administration or a related field
• Minimum 1–2 years of administrative experience, preferably in a service or operations environment
• Proficient in Microsoft Office and CRM/service management systems
• Good organizational and coordination skills with attention to detail
• Able to work collaboratively with multiple teams and handle multiple tasks efficiently
• Willing to work at Loyang Way area

Job Responsibilities:

• Communicate with users on part withdraw or dispatch from store.
• To check incoming new spare parts to receiving store.
• Report to supervisor on the spare part issue.
• Work with store team and internal purchaser for any inquiry regarding spare parts status in the store.
• Send spare part withdrawal report to the department by requirement.
• Maintaining the store 5S, includes Stock take activities

Job Requirements:

• Min. Nitec / Diploma in Mechanical / Automotive or relavent qualifications
• Proficiency in Microsoft Office (Words, Excel, Powerpoint, etc)
• General store documentation experience is a plus.
• Prior experience in automotive/ logistic / Warehouse will be added advantage
• Working Hours: 8am to 5.30pm (Mon to Thur), 8am to 5pm (Friday)

We are looking for a motivated Sales Executive to promote our tentage and event support services.

Key Responsibilities:

• Identify and develop new sales opportunities for tentage and event support services

• Handle customer enquiries and prepare quotations

• Follow up with clients and close sales

• Coordinate with operations team to ensure smooth event setup

• Maintain good relationships with new and existing clients

• Achieve monthly sales targets

Requirements:

• Minimum O-Level or equivalent

• Sales experience in events / tentage / related industry is an advantage

• Good communication and negotiation skills

• Basic computer knowledge (Microsoft Office)

• Self-motivated and able to work independently

About the Role

We are seeking a dynamic and strategic Marketing Manager to lead the development and execution of marketing initiatives for a newly established events company under a well-established group. This role is ideal for someone who can build a brand from the ground up, drive B2B engagement, and position the company as a trusted partner across corporate and institutional clients.

Key Responsibilities

Marketing Strategy & Brand Development

• Develop and implement a comprehensive B2B marketing strategy aligned with business goals
• Establish and position the company’s brand identity within the events industry
• Identify target markets, client segments, and growth opportunities
• Work closely with leadership to define value propositions and go-to-market strategies

Lead Generation & Business Growth

• Plan and execute campaigns to generate qualified B2B leads
• Support sales efforts through marketing collateral, presentations, and pitch decks
• Develop partnerships, sponsorship opportunities, and strategic collaborations
• Track and optimise marketing funnels to improve conversion rates

Content & Communications

• Oversee creation of marketing materials (website, brochures, case studies, social media, EDMs)
• Develop compelling B2B content that showcases capabilities, past work, and thought leadership
• Ensure consistent messaging across all channels

Digital Marketing & Performance

• Manage digital channels including website, LinkedIn, email marketing, and paid campaigns
• Work with SEO/vendor partners to maintain and improve online presence
• Analyse campaign performance and provide actionable insights

Project & Stakeholder Management

• Coordinate with internal teams (sales, operations, creative) to align marketing efforts
• Liaise with external agencies, vendors, and partners
• Manage marketing budgets and timelines effectively

Requirements

• Bachelor’s degree in Marketing, Business, Communications, or related field
• 4–7 years of marketing experience, preferably in B2B, events, or related industries
• Proven experience in developing and executing marketing strategies from scratch
• Strong understanding of B2B marketing funnels and lead generation
• Experience working with agencies, designers, and digital marketing tools
• Excellent communication, presentation, and project management skills
• Self-starter with the ability to work in a fast-paced, evolving environment

Preferred Qualifications

• Experience in events, experiential marketing, or related sectors
• Familiarity with CRM tools and marketing automation platforms
• Understanding of sponsorships, partnerships, and corporate client engagement

What We Offer

• Opportunity to build and shape a brand from the ground up
• Backing of an established group with strong industry presence
• Collaborative and entrepreneurial work environment
• Career growth and leadership opportunities