Total 2,001 Senior Executive level Customer Service job vacancies

Job Overview
We are seeking a detail-oriented and service-driven Call Centre Executive to support the backend operations of our medical centre. This role focuses on managing appointment scheduling and handling patient enquiries across phone, email, and WhatsApp platforms, ensuring smooth coordination and timely responses.

Working Hours

• 5.5-day work week (including half-day on Saturday)

Key Responsibilities

• Manage appointment bookings, rescheduling, and cancellations accurately in the system
• Handle incoming phone calls and provide assistance with general enquiries
• Respond to customer enquiries via email and WhatsApp in a timely and professional manner
• Perform triage of incoming emails, ensuring they are directed to the appropriate departments or personnel
• Address queries within scope and escalate complex or clinical matters when required
• Maintain proper records of communications and appointment details
• Support backend administrative coordination related to patient scheduling and enquiries
• Ensure service standards and response times are consistently met

Requirements

• Prior experience in customer service, call centre, or administrative support roles
• Good verbal and written communication skills
• Professional phone and email etiquette
• Strong organisational and multitasking abilities
• Comfortable handling multiple communication platforms simultaneously
• Basic computer literacy; experience with scheduling or clinic systems is an advantage

Preferred Qualities

• Experience in a healthcare or medical centre environment
• Familiarity with WhatsApp Business or similar messaging tools
• Ability to work independently in a structured, backend-focused role
• Responsible, detail-oriented, and customer-focused

Key Responsibilities:

• Plan and deploy daily manpower resources according to weekly schedules
• Coordinate both contractual and ad hoc job schedules as part of the Client Success department
• Ensure adherence to internal SOPs and external quality standards (including ISO 9001 QMS)
• Handle and resolve customer complaints via phone and email; conduct follow-up service calls or visits to ensure satisfaction
• Serve as the Quality Management Representative to maintain ISO compliance
• Act as the Single Point of Contact for clients within the assigned zone
• Respond to customer enquiries and provide timely resolutions
• Execute billing-related activities
• Collaborate with Area Managers to meet operational KPIs
• Handle administrative tasks alongside other team members
• Perform any other related duties as assigned by immediate superior

Key Result Areas (KRAs):

• Timely and effective manpower deployment
• High customer satisfaction through proper handling of feedback
• Compliance with ISO 9001 QMS standards
• Accurate job scheduling and billing
• Achievement of operational productivity targets
• Strong coordination and communication within internal teams and with clients

Requirements:

• Minimum 2 years of relevant experience in pest control or a related service industry
• Preferably holds a diploma or tertiary qualification
• Familiarity with ERP systems is an advantage
• Possession of a valid NEA Vector Control Operator (VCO) license is a bonus
• Results-oriented, self-driven, and able to work independently
• Strong interpersonal, presentation, and communication skills
• Sociable and proactive in client engagement

1. Job Functions

• Conduct pre-emplacement interviews with residents to understand their needs, work with them to set goals, develop case plans to address concerns
• Implement, review and modify case plans
• Prepare and maintain Individualised Service Plans (ISPs), progress and closure reports
• Provide casework and counselling services to residents and their families
• Refer residents and their families to appropriate agencies for further intervention
• Ensure that the halfway house’s Programme meets the mission, objectives and procedures of case management services

2. Candidate Requirements

• At least a Degree or Post Graduate Diploma in Social Work or related disciplines from recognised universities
• Registered as an Accredited Social Worker or Social Service Practitioner will be an advantage
• At least 2-3 years of relevant casework and counselling experience in the field, preferably working with offenders
• Good interpersonal and communication skills (oral and written)
• Able to work independently and at the same time a team player
• Self-motivated and takes initiative to drive improvements and developments
• Proficient in Microsoft Office applications such as Word and Excel, as well as able to perform basic statistical analysis

3. Working Hours

5 days work week

Monday to Friday - 9am to 6pm

4. Work Location

Halfway House: 50 Lor 34 Geylang, Singapore 398239 (Catered to Male residents)

**Disclaimer: Only shortlisted candidates will be notified.

Program Duration: 2 Years (Accelerated Management Track)
Salary: S$3,700/month (fixed during program)

• Deliver a warm, professional, and personalized customer experience
• Present menu offerings and confidently engage with guests
• Manage POS systems and reservation platforms (e.g. Chope, Inline)
• Support daily outlet operations, including opening and closing procedures
• Work closely with kitchen and service teams to ensure smooth operations
• Assist in staff coordination, training, and maintaining service standards
• Handle customer feedback and resolve issues effectively
• Support implementation of operational improvements and new initiatives

Requirements:

• Fresh graduates or early-career individuals with a strong interest in F&B
• Passionate about customer experience and people interaction
• Well-groomed, confident, and strong in communication
• Willing to work retail hours, including weekends and public holidays
• Proactive, adaptable, and eager to learn and grow into a leadership role

We regret that only shortlisted candidates will be notified.

GMP Technologies (S) Pte Ltd   |   EA-Licence:11C3793   |   Nurul Amirah |   Registration No: R22108940

Job Highlights

• Located at Kent Ridge
• 5 Days Work Week
• AWS, VB, Yearly Increment
• Up to $3,800

Overview

This role supports the coordination of enquiries and service requests from patients, clients, and internal departments. The incumbent will ensure timely resolution of cases and maintain service standards within the Patient Liaison Centre(PLC).

KeyResponsibilities

• Handle and resolve enquiries and requests received through the PatientLiaison Centre in a timely and appropriate manner
• Coordinate with internal departments and external parties to facilitatepatient referrals for outpatient appointments, in accordance with establishedprotocols and procedures
• Ensure accurate documentation and follow-up on cases handled
• Provide administrative support and assist with daily operations withinthe department
• Perform any other ad-hoc duties as assigned

Requirements

• Minimum Diploma qualification in any discipline
• Preferably at least 1 year of relevant working experience
• Good interpersonal and communication skills
• Strong problem-solving abilities and attention to detail
• Able to work independently and manage multiple tasks in a fast-pacedenvironment
• A team player with good coordination skills
• Proficient in Microsoft Office and comfortable using digital systems

Applicants who possess relevant experience for the above responsibilities are most welcome to apply. If you do not possess the above experience, your application will still be considered on individual merits and you may be contacted for other opportunities.

Please submit your updated resume in MS Words format by using the APPLY NOW BUTTON or email the updated resume to miya@mci.com.sg

By submitting your personal dataand/or resume, you give consent to collection, use and disclosure of yourpersonal data and/or resume by the company (or its agent) for the purpose ofthe processing and administration by the company relating to this job application.

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Kuan Mei Yang

Registration Number: R24124509

EA License No: 06C2859 (MCICareer Services Pte Ltd)

Job Overview

We are seeking a highly experienced Senior UNIX Support Engineer to support mission-critical AIX platforms within banking and government environments. This role involves managing OS lifecycle, leading End-of-Support (EOS) upgrades, and ensuring high availability, security, and compliance with organizational and regulatory standards.

The ideal candidate will have strong experience in production support environments, with a focus on system stability, automation, and adherence to ITIL processes and security policies.

Key Responsibilities

• Lead and manage AIX OS End-of-Support (EOS) upgrades across critical systems
• Collaborate with application, infrastructure, and security teams to ensure seamless upgrade planning and execution
• Define and enforce UNIX system configuration standards and governance policies, aligned with organizational and regulatory requirements
• Ensure systems meet availability, performance, resilience, and security standards
• Provide L2/L3 production support, including incident, problem, and change management in line with ITIL framework
• Perform root cause analysis (RCA) for major incidents and implement preventive measures
• Drive system recovery and service restoration with urgency in high-impact scenarios
• Automate operational processes using Perl, KSH, and Python scripting
• Manage and support DevOps and automation tools such as Git/GitHub, Jenkins, Docker, Kubernetes, Ansible, Puppet, Chef, and monitoring tools like Nagios
• Lead system performance tuning and capacity planning initiatives
• Review and govern change requests, ensuring compliance with internal controls and audit requirements
• Manage backup, recovery, and disaster recovery processes in accordance with business continuity plans
• Ensure timely patching, upgrades, and vulnerability remediation for OS and system software
• Support security audits, compliance checks, and regulatory reporting requirements

Key Deliverables

• Successful and compliant delivery of AIX OS upgrade and lifecycle management
• High system availability, stability, and performance in production environments
• Implementation of automation solutions to reduce manual effort and operational risk
• Compliance with security, audit, and regulatory standards (e.g., MAS guidelines, internal IT policies)

Requirements

• Minimum 5 years of hands-on experience in UNIX system support, with strong expertise in AIX
• Proven experience in banking, financial services, or government project environments
• Strong knowledge of AIX system administration, including volume management, file systems, clustering, NTP, DNS, SSH, and monitoring tools (e.g., TSM, ITM)
• Experience in production support (L2/L3) with exposure to incident, problem, and change management
• Solid experience in UNIX troubleshooting, performance tuning, and system optimization
• Hands-on experience with server clustering and high-availability environments
• Familiarity with DevOps tools and CI/CD pipelines
• Good understanding of IT security, vulnerability management, and compliance standards
• Knowledge of networking and data communication concepts
• Experience supporting middleware and enterprise applications on UNIX platforms is an advantage
• Regional support experience is preferred

Preferred Skills & Competencies

• Strong understanding of ITIL processes and service management best practices
• Ability to work in high-pressure, mission-critical environments
• Strong analytical, troubleshooting, and problem-solving skills
• Excellent stakeholder management and communication skills
• Proactive, detail-oriented, and able to work independently
• Please note this is a shift-based role.

Rainbow Centre is recognised as one of top 300 employers under the Singapore Opportunity Index, as a Career Builder that continuously creates meaningful opportunities for career advancement.

The Advocacy and Community Engagement (“ACE”) team leads the development and coordination of RC’s communications and partnerships to advance our mission. We serve as a channel to amplify our services and programmes, bridge our clients towards stronger acceptance in the community and contribute to progressing the narrative of disability inclusion in Singapore.

The Senior Executive (Stewardship & Partnerships) supports the delivery of Rainbow Centre’s stewardship and partnership work by coordinating donor and partner engagement, ensuring high-quality account servicing, and supporting fundraising and partnership initiatives through disciplined follow-through. The role focuses on engagement, continuity, and accountability, ensuring donors and partners experience timely communication, responsible stewardship, and clear reporting of outcomes and impact aligned with RC’s mission, values, and Good Life Framework.

Critical Work Functions

Donor Stewardship & Relationship Servicing

• Coordinate stewardship touchpoints (acknowledgements, updates, reports, renewals) using CRM data to ensure timely, personalised engagement and follow-through.
• Prepare donor communications and impact reports using approved service data and outcome summaries to ensure accurate, evidence-informed reporting aligned to Good Life outcomes.
• Maintain donor profiles and stewardship actions in CRM, tracking restrictions, preferences, engagement history, and reporting obligations.
• Strengthen donor retention efforts by monitoring renewal cycles, lapsed donors, and engagement gaps, flagging follow-up needs and risks to supervisors.

Partnerships Coordination & Account Management

• Provide end-to-end coordination of partnership activities (e.g. sponsorships, employee engagement, partner-supported initiatives), ensuring clarity of deliverables, timelines, and responsibilities.
• Maintain partnership tracking records (agreements, commitments, renewals, reporting milestones) and coordinate internal inputs to deliver timely partner updates and reports.
• Prepare partnership proposals, decks, and reports, ensuring professionalism, accuracy, and alignment with RC messaging and governance requirements.
• Contribute to partner experience and sustainability by supporting renewal readiness, relationship continuity, and post-engagement reviews with supervisors.

Fundraising Operations & Campaign Support

• Execute fundraising campaigns and partnership-led initiatives (coordination, logistics, documentation, communications follow-up), aligned with approved plans and timelines.
• Maintain accurate fundraising records, supporting income tracking, acknowledgement workflows, reporting schedules, and documentation for reconciliation and audit.
• Provide post-campaign reviews by consolidating performance data (income, engagement, cost drivers where relevant), surfacing operational learnings to strengthen future delivery.
• Coordinate with internal teams to ensure campaign activities and public-facing materials are consistent, accurate, and appropriately approved.

Financial Stewardship, Data & Governance

• Maintain accurate, complete, and timely donor, partnership, and fundraising records in CRM and related systems, ensuring data integrity, traceability, and readiness for reporting and audit.
• Use and upkeep of stewardship and partnership dashboards, ensuring data is current and usable for operational tracking, renewal management, and management review.
• Track fundraising income, partnership contributions, and stewardship deliverables against approved plans, surfacing variances, delays, or data gaps to supervisors for timely follow-up.
• Adhere to PDPA, IPC fundraising requirements, and RC data governance standards, maintaining clear evidence trails for donations, restricted funds, and partnership commitments, and flagging compliance or data integrity risks promptly.
• Contribute to continuous improvement by identifying opportunities to streamline workflows, improve data capture, and strengthen evidence-informed stewardship and partnership practices.

Job Requirements

• Bachelor’s degree in one or more of the following disciplines:Communications, Marketing, Public Relations, Social Sciences, Social Work, Community Development, Public Policy, Business Administration, or a related field.
• At least 2 years of relevant experience in donor stewardship, partnerships, fundraising operations, account management, or stakeholder engagement in social service, non-profit/education, healthcare or public sector.
• Relevant training in donor stewardship, fundraising operations, partnership management, or non-profit governance is an advantage.
• Experience with CRM/donor management systems and basic dashboard reporting is an advantage.
• Familiarity with regulated fundraising environments (e.g. IPC) and PDPA-aware handling of stakeholder data is beneficial.

Details:

• General secretarial and clerical functions relating in particular to Conveyancing works.
• Maintenance of files and records.
• Provide secretarial assistance as needed.

Requirements:

• No experience is welcome to apply.
• Candidates with experience in conveyancing work will have an added advantage.
• Strong communication skills, enthusiasm, and a positive attitude.
• Proficient in Microsoft Office Applications.
• Ability to thrive in a fast-paced work environment.

Job Description:

• In charge of supporting the team through accurate business reporting, data governance, and cross‑functional project execution.
• Responsible for regular operational reporting, ensuring data accuracy in the ERP system
• In charge of providing insightful analysis to management that supports decision‑making, sales support operations, and ROAIC improvement.
• In charge of preparing, analysing, and presenting monthly/ weekly operational reports.
• Responsible in ensuring proper, accurate, and timely data update in the ERP system
• In charge of identifying data discrepancies and drive corrective actions with relevant stakeholders
• Present reports, analysis, and insights to management during face‑to‑face meetings
• Establish and maintain a data management framework which consist of Data ownership and accountability, standard definitions and reporting logic as well as regular data validation and controls
• Lead multiple cross‑functional programs and projects across departments
• Ensure projects are delivered on time, within scope, and aligned with business objectives
• Project planning and coordination, providing regular progress tracking
• Structured project update reporting to project sponsors and management

Job Requirement:

• Minimum Degree in Business or related field
• Minimum 3 years of working experience in business operation in engineering industry
• Experience in ERP
• Proficiency in Excel and data analysis tools

To submit your application, please apply online to apply@rn-care.com or call +(65) 6513 5697 for private and confidential discussion.

Your interest will be treated with the strictest of confidence. We regret that only shortlisted candidates will be notified or contacted.

RN Care Pte. Ltd
EA License No: 17C8900

Healthcare settings recruiting Human Resource Executive.

We are seeking an experienced HR to work closely with Managers in delivering effective HR solutions that support organizational growth and align people strategies with business goals. This role will involve overseeing the complete employee life cycle and driving HR initiatives to enhance both employee experience and company performance.

Job Scope:

• Assist with recruitments and employee life-cycle
• Provide advice and support to department managers on HR policies, procedures, employment law, and best practices.
• Assist in HR planning, manpower strategies, and workforce development.
• Support talent acquisition efforts (especially for social service/eldercare roles).
• Analyse HR data (e.g. turnover, staffing needs) to inform decisions.
• Contribute to HR projects such as digitalisation and career framework development.
• Coordinate HR-related board/subcommittee meetings and documentation.
• Support training needs analysis and L&D planning.
• Administer funded training programmes and capability-building initiatives.

Job Requirements:

• Diploma in HR management or equivalent
• 2 years relevant work experience
• have experience with Recruitment and Learning & Development
• Monday to Friday 9am to 6pm

Check out Aber Care website for more details.

Interested applicants may email your updated resume to career@abercare.sg.

Abercare.sg | EA License No. 18C9070 | KOH SU WEN, CLARISSA| Registration No. R24119504

Role:

You will be facilitating immigration work, mainly on Singapore Permanent Resident and Singapore Citizenship applications. You will be responsible to develop and maintain the most up-to-date knowledge in Singapore inbound immigration regulations and policies to offer high-quality service to our clients with a keen eye for detail to perform with high work accuracy.

Responsibilities

• Manages immigration applications for clients relating to Singapore Citizenship and other applications etc

• Liaise effectively and work closely with clients on the required documents to ensure all documents are furnished for submission

• Advise clients on accurate documentation and provide advisory to them based on a deep understanding of Singapore inbound immigration regulations and policies

• Understand clients’ backgrounds and write cover letters to best present their profiles

• Ensure high work accuracy is delivered in all applications to the government bodies

• Provide exceptional customer experience and maintain high standards of service

• Attend to clients' queries and the completion of the formalities during and after post-submission within Company’s response time

• Updating and maintaining respective tracking sheets accurately in an organized and timely manner

• Any other duties assigned by Management

Requirements

• Minimally Diploma qualification in hospitality, mass communication, logistics or equivalent

• Prior client management experience is required

• Preferably with at least 2 years of experience in customer facing & handling large volume of document . Client and project management experience is a plus

• No prior immigration experience is required as on-the-job training will be provided.

• Good time management skills & must be able to handle a high volume of digital documents

• Ability to plan workload and meet deadlines

Working hours:

Mon to Fri 9am - 6.30pm ( Hybrid Available )

Job scope:

• Oversee the reception area, visitor holding space, and meeting rooms, ensuring they are always clean, organized, and presentable
• Handle all incoming calls and departmental queries promptly and professionally, routing them according to company policies
• Manage visitor check-in/check-out processes and provide guidance and hospitality, including escorting guests to meeting rooms and serving refreshments
• Coordinate meeting room bookings and manage visitor access passes in line with company procedures
• Process and track incoming and outgoing couriers to ensure timely delivery to the correct recipients
• Maintain office cleanliness
• Monitor and replenish meeting room supplies such as whiteboard markers and dusters
• Assist in the procurement of office and pantry supplies
• Liaise with building management and external vendors on facility-related matters 
• Support miscellaneous administrative tasks
• Perform other ad-hoc duties as required by management

Job Requirements:

• GCE ‘O’ Level and above
• At least 1 year of receptionist or customer service experience
• Proficient in Microsoft Office (Word, Excel, Outlook)
• Strong communication and interpersonal skills
• Able to commit at least 2 to 3 days per week

Interested applicants, please email to jasmine.tay@persoloutsourcing.com or WhatsApp 9826 6796

Thank you for your interest but only shortlisted applicants will be notified.

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EA License No: 90C3494
EA Personnel No: R21102746
EA Personnel Name: Tay Hui Huang

Key responsibilities of the role includes:

The primary function of the role is be a specialist in Engine repairs, maintenance and service.
Support team in other products such as : boats / hooks / davits / winches / cranes

Main tasks of the role includes:

1. Service Solutions - Engine Focus

   • Act as the local subject-matter expert and product owner for technical solutions and matters relating to marine engines.

   • Support customer engagement, both directly and indirectly, on engine-related topics across sales and service activities.

   • Provide service solutions to deck equipment and lifesaving appliances which includes commissioning, inspection, maintenance, spare parts repair, refurbishment, upgrades, hook replacement, etc. 

   • Familiar with local shipyards and port procedures

   • Utilize electronic, hydraulic and mechanical theory along with related knowledge to test and modify operational machinery.

2. Administrative 

   • Complete thorough service reports to ensure all activities are documented and communicated effectively.

   • Submission of claims, overtime and overseas allowances 

   • Report comments and feedback from customers to Service Coordinators or Service Manager

3. Training

   • Attend training and ensure that the technical skills and product knowledge are kept up to date

   • Ensure the validity of relevant certifications to carry out service jobs, and renew accordingly for expiring certificates.

Minimum Requirements

• Degree or diploma in Electrical, Electronics, Mechatronics, or a related field.
• Hands-on PLC and HMI programming experience (Siemens, Mitsubishi, ABB, Schneider)
• Marine/offshore experience is a plus.
• Strong problem-solving skills; excellent communication
• Willingness to travel and work offshore as required

Job Description & Requirements

Role Overview

Yue Hwa Chinese Products is seeking a dynamic and customer-focused experienced Senior Customer Experience Executive to join our team in Singapore. This full-time, on-site position plays a pivotal role in delivering exceptional customer service and enhancing customer satisfaction. You will be the main point of contact for addressing feedback, resolving issues, and ensuring a seamless and positive customer experience. The role requires strong collaboration across departments to implement customer-centric strategies that build loyalty and engagement. Flexibility to work shifts, weekends, and public holidays is essential.

Key Responsibilities

• Primary point of contact with customers at every touch points.
• Handle customer inquiries, feedback, and complaints with professionalism and efficiency.
• Resolve customer issues and conflicts promptly, ensuring a positive resolution.
• Work closely with various teams to develop & implement strategies that improve customer satisfaction & loyalty.
• Monitor and analyze customer feedback to identify trends and recommend improvements.
• Maintain accurate records of customer interactions and ensure timely follow-ups.
• Uphold Yue Hwa’s reputation for delivering high-quality service that aligns with our brand values.

Experience & Skills

• Minimum 2 to 3 years in a customer service or customer experience role, preferably in the hospitality, retail, or service industry.
• Conflict Resolution: Proven ability to manage challenging situations & resolve conflicts effectively.
• Ability to multi-task, fast learner, proactive, reliable & capable of working both independently & collaboratively as a team
• Bilingual, with strong communication skills to effectively engage a diverse customer base.
• Proficient in both written and spoken English and Chinese (knowledge of Chinese culture & language is an advantage).

Qualifications

• Applicants must be proficient in speaking & understanding Vietnamese.
• Eligibility: Open to Singaporeans & Permanent Residents & LTVP holders only.
• Diploma in Business Administration, Hospitality, or a related field.
• Strong problem-solving and organizational skills with attention to detail.
• Experience managing customer feedback & handling complaints professionally.
• Ability to thrive in a team-oriented environment.
• Able to shifts, weekends, and public holidays.

1. Job Functions:

The Executive, Corporate Secretariat will support the governance, board secretariat, and statutory compliance functions of the organisation. This role is suitable for an entry-level candidate with strong attention to detail, professionalism, and a keen interest in board governance and corporate secretariat work within the charity / non-profit sector.

The role also supports the organisation’s transition towards digital governance systems and structured compliance readiness.

Key Responsibilities

Board & ExCo Secretariat Support

• Assist in coordinating ExCo, Board, AGM/EGM and committee meetings, including preparation of agendas, logistics, and accurate minute-taking.
• Support the preparation and formatting of Board papers, resolutions, and structured documentation.
• Maintain proper records of governance decisions and ensure timely circulation of Board materials.

Corporate Governance & Regulatory Compliance

• Assist in statutory submissions via Charity Portal, ACRA, and related regulatory platforms, under the guidance of LCS.
• Support the upkeep of governance trackers and registers (e.g. resolutions, declarations, policies).
• Assist in monitoring compliance timelines and documentation readiness for audits.

Digital Secretariat & Records Management

• Maintain structured and secure digital filing systems for ExCo, Board and governance records.
• Support adoption of digital governance tools and document workflow improvements.
• Ensure version control, confidentiality, and audit-trail integrity of governance documents.

Stakeholder Coordination

• Coordinate with internal departments to ensure timely submission of reports and materials for Board/ExCo meetings.
• Support formal communications with Board Members, CEO’s Office and key stakeholders where required.

Other Duties

• Any other duties assigned by the Head, Legal, Compliance & Secretariat in alignment with governance and organisational priorities.

2. Candidate Requirements

• Diploma in Business Administration, Law, Public Policy, Governance, or related discipline.
• Strong written and spoken communication skills and high attention to detail.
• Professional, discreet and able to handle confidential information responsibly.
• Highly organised, structured and able to meet deadlines.
• Familiarity with digital tools (e.g. document portals, structured filing systems, governance platforms) will be an advantage.
• Possessing or working towards an ICSA / CSIS / SAICSA or equivalent corporate secretariat certification would be a strong advantage.

3. Working Hours

5 days work week

Monday to Friday - 9am to 6pm

4. Work Location

1 Joo Chiat Complex

***Disclamer: Only shortlisted candidates will be contacted.