Total 134 Others level Customer Service job vacancies in Changi

Job Description:

1.     Provide quality customer service support to customer over email and phone

2.     Perform Sales Order Management for Customers

3.     Download PO from Customer portal

4.     Create Sales Order in Epicor system

5.     Prepare POD for Customer Shipment

6.     Extract and tabulate data for monthly reporting

7.     Ensure proper documentation records and filling

8.     Download quotation for OEM parts and Raw Material

9.     Download drawing and BOM from Customer website

10. Update price in Costing List

11. Quote management for customers

Preferred competencies and qualifications

• Minimum 2-3 years of experience in order processing to ensure familiarity with sales order workflows
• Proactive attitude with the ability to take initiative and work diligently
• Proficient in Excel functions including V-lookup, Pivot Tables, and basic formulas to analyze and organize data effectively

Key Responsibilities

Oversees support services to GIS customers for specific IT service or set of services.  Adheres to service management processes and procedures to meet customer service level agreements and maintain customer satisfaction.  

Completes root cause analysis of outages or incident trends (often working with managed services partner). Approves preventative actions 

Using monitoring data analysis of specific IT service or set of services for availability and performance, develops plans to implement recommendations to improve or change technology. 

Manages complex problems and outages which are escalated from other team members.  Services as technical subject matter expert.  

Configures IT technology and executes complex changes while following standard operating procedures and change/release management policies.

Works with vendors and management to develop plans for the life cycle of the product 

Ensure that service/product is meeting customer needs and initiates training, documentation and marketing to improve full value of the service/product is realized.  

Represent IT Service for change management and enterprise architecture discussions. 

Requirements:

• Should have 8 - 10 years of experience in SAP EWM module and at least 2 end to end implementation experience.

• Experience in designing complex warehouse setup, solutions evaluation, validation, and deployment.

• Key areas of expertise – Inbound, outbound, replenishment, physical inventory, warehouse automation & RF functionality.

• Sound knowledge on EWM-PP, EWM-QM and EWM-SD process integration. Nice to have MES system integration knowledge.

• Vast experience and knowledge on interfaces, should have experience on EDI/IDOC communications between SAP & Non-SAP systems

• Extensive work experience in Logistics Execution (LE) Module includes Shipping Points, Routes, Leg Determinations, Shipping Point Determination, Picking, Packing.

• Thorough understanding of industry best business practices and business requirements to effectively use the functionality of SAP WM / EWM Modules.

• Partnering with key Business and IT stakeholders to outlay the global design of Extended Warehouse Management and delivery of the design globally.

• Provide system support and maintenance with standards and process set within the Services Delivery model

• Proven problem-solving, analytical thinking and working effectively in cross-functional teams.

JOB DESCRIPTION

• To assist the Customer Service Supervisor in the daily operational tasks

• To promptly handle Customer’s & Overseas enquiries on Air Export Booking / Air Import arrangements

• Liaise with Airlines / Co-loaders for space booking

• Liaise with transporters on cargo collections / deliveries

• To service assigned customers as 1 contact window for both import/export

• To liaise with overseas agents on the various requirements and rates

• To ensure compliance with customer’s Standard Operating Procedures

• To complete job invoicing and permit declarations for Air Import / Export jobs

 REQUIREMENTS

• Diploma/ Degree preferred

• Minimum 3 years' experience in freight forwarding with air freight and/or with master co-loader knowledge

• Team player with strong operational knowledge

• Possess good customer service & coordination skills

• Possess excellent communication and interpersonal skills

• Pleasant/Positive personality, self motivated with a desire to excel

• Proficient in MS Office

• Ability to work independently

• DGR trained will be an advantage

Job Overview

We are seeking a proactive, customer-focused Service Advisor to join our automotive service team. You will be the key link between our customers and workshop technicians, responsible for ensuring a seamless service experience from start to finish.

Key Responsibilities

• Receive and review the customer’s service file from the front desk team.
• Conduct a detailed consultation with the customer to understand their concerns and issues.
• Analyse the nature of the problem to determine whether it is due to:
  Normal wear and tear
  Premature or unexpected malfunction
• Liaise with workshop technicians for a technical review and inspection.
• Determine if repairs are:
  Chargeable (out of warranty or wear-related)
  Complimentary (under warranty or goodwill basis)
• Clearly explain technical issues and proposed solutions to customers.
• Provide cost estimates, obtain approval, and manage job authorisation.
• Track and update customers on job progress and estimated completion times.
• Prepare job cards, service reports, and final documentation.
• Coordinate smooth vehicle handover upon job completion.
• Ensure customer satisfaction throughout the service experience.

Requirements

• Nitec in Automotive Engineering or equivalent qualification
• GCE ‘O’/‘N’/‘A’ Levels or Diploma holders welcome
• Minimum 1–2 years of experience as a service advisor or in customer service in an automotive environment
• Sound knowledge of vehicle systems and repair processes
• Strong interpersonal, communication, and customer service skills
• Well-organized, with good time management and multitasking abilities
• Proficient in Microsoft Office and workshop management systems
• Valid Class 3 driving licence

Working Hours:

• Monday to Friday: 9:00 AM – 6:00 PM
• Saturday: 9:00 AM – 3:00 PM

Staff Benefits:

• Daily Staff Pickup: 11-seater transport provided from Pasir Ris MRT
• Opportunities for career development and on-the-job training
• Supportive team and positive work environment
• Attractive staff incentives and potential bonuses

Job Description:

• Assist in checking of aircraft components and consumables availability
• Ordering and monitoring of ad-hoc aircraft components and consumables required.
• Updating Daily Spares Shortage list and track task completion
• Communicate with Engineers on spares availability
• Performing credit back of unused spares
• Perform installation/dismantling of aircraft components on SAP
• Managing 3rd party spares inventory
• Communicate with Customer Support team when required.
• Carry out any other tasks as assigned by Supervisor or Executive.

Requirements:

• Minimum Higher Nitec in Aerospace Engineering or Equivalent
• Good communication in written and spoken in English.
• Able to work in dynamic and fast-moving environment.
• Must be able to work on rotating shift
• Highly organized and computer literate.
• SAP experienced preferred.

The moment a guest makes an enquiry to the Call Centre, they will be in for a surprise. As a Call Centre Manager, you’ll deliver exceptional service to guests through excellent telephone service and answering their enquiries that exceeds their expectations as well as handling their Rooms Reservations. You’ll also create the warm atmosphere that makes our guests feel at home in any location.

A little taste of your day-to-day

Every day is different, but you’ll mostly be:

• Work together with the Front Office Manager to manage, train and make improvements to the overall guest experience.

• Be pro-active in day to day operations for Call Centre

• Ensuring emails are responded in a timely manner

• Agree on and implement actions to make improvements to both internal and external customer service.

• Maximize sales and revenue for the hotel by maintaining a sales attitude at all times.

• Positively deal with and learn from customers’ complaints and comments with follow-up and feedback to the related department.

• Follow-up with guests to ensure satisfaction with problem resolution (service recovery).

• Maintain guest history records to assist with returning guests.

• Make sure all guest requests and queries are responded to promptly and effectively while assisting on the floor during peak periods each day.

• Be available to assist on duty in the hotels during any busy days or special events.

• Be proactive towards guests, assist them with any reasonable requests, and train all team members to anticipate guests’ needs.

• Handle all internal and external guest enquiries promptly with minimal delay, directing them to the correct parties with which they wish to speak to and provide information where necessary.

• Effectively manage all hotel communications, telephone, fax, mail, in a prompt, courteous and efficient manner, ensuring that guests feel welcome when they contact the hotel.

• Handle and deliver all messages in a private and confidential manner, ensuring privacy for guests and ensure that the messages are received and delivered clearly, accurately and in a timely manner.

• Ensure that we provide on time wake-up call services for hotel guests.

• Familiar with hotel operating system especially Opera PMS, HotSOS, PABX, table management system and Micros system.

• Take on an active role in the team by being kind, cooperative, and helpful and never forgetting the person behind the guest.

• Be up to date with information on facilities, attractions, places of interests, sights and activities in and around the hotel.

• Record all equipment and be familiar with the system and functions.

• Describe, assign and delegate duties and authorities for the operation of the department at all times.

• Plan and coordinate with the team, ensure adequate resources are available.

• Coordinate with relevant departments to ensure request is followed-up and ensures follow-up procedures are maintained.

• Communicate effectively with the F&B and Culinary teams to ensure in-room dining quality is as per hotel standard.

• Be completely familiar with all emergency procedures and the fire system, ensuring that all Communications team members are familiar with the procedures too.

• Ensure handovers information to the next shift.

• Maintain in-depth technical knowledge and skills required for the job.

• Maintain guest histories to assist with returning guests.

• Attend and participate in regular operational and hotel meetings.

• Carry out any other reasonable duties and responsibilities as requested by the Front Office Manager.

• Understand the goals of the hotel and the department’s role in achieving them, communicating the goals to the team.

• Understand departmental objectives for self and team, and work together to achieve the goal accordingly.

• Keep the team up to date about departmental, hotel and company activities through regular communication meetings and memos including special events and promotions in the restaurants and bars.

• Be aware of potential highs and lows in the business.

• Complete regular financial and operating reports, as required or requested by the Front Office Manager.

• Follow company control procedures, controlling costs without compromising standards.

• Keep self-up to date and Introduce appropriate product knowledge courses to the team.

• Understand relevant Health & Safety legislations and their implications on the department’s operation.

• Communicate to the team their responsibilities within Health & Safety, ensuring that safe and healthy working practices are implemented at all times.

• Maintain personal presentation to hotel and comply with IHG standards.

• Ensure that all reporting and servicing deadlines are met on a timely basis.

• Adhere to the hotel’s security and emergency policies and procedures

What we need from you

• A minimum qualification of O levels of equivalent

• At least 3 years of experience in the a supervisory level, including management experience 

• Strong sense of responsibility and self-motivation.

• Patient and responsible to solve all problems.

• Able to work under great physical and mental pressure.

• Motivated and committed, approaching all tasks with enthusiasm and seizing opportunities to learn new skills or knowledge in order to improve personal performance.

• Maintain high team focus by showing co-operation and support to colleagues in the pursuit of team goals.

• Must speak fluent English. Other languages will be an added advantage

What you can expect from us

We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life – including a full uniform, impressive room discounts and some of the best training in the business. 

Our mission is to welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to race, color, religion, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives. 

IHG gives every member of the team the room they need to belong, grow and make a difference in a collaborative environment. We know that to work well, we need to feel well – both inside and outside of work – and through our myWellbeing framework, we are committed to supporting wellbeing in your health, lifestyle, and workplace. 

So, join us and you’ll become part of our ever-growing global family.

Job Responsibilities:

1. Planning and monitoring of work input given by Customer or FTM through Line Maintenance Tracking Chart (LMTC) or LM Matrix.

2. Monitoring and maintaining of Daily Work Schedule (DWS) and Workplan (WP) for all planned tasks including Work Orders (WO) and Work Instructions (WI).

3. Facilitation of daily tasks assignment at Line Maintenance Division through Production Input Meeting (PIM).

4. Coordinate with various operation sections at Line Maintenance Division for tasks acceptance and execution.

5. Monitoring and updating of various production reports (ADSI report; Report J) including Preservation reporting.

6. Ensure timely updating of all reports to accountable stakeholders.

7. Any other roles and duties as assigned to him/her.

Job Requirements:

1.       Minimum Nitec in Aerospace Engineering or Equivalent

2.       Good communication in written and spoken in English.

3.       Able to work in dynamic and fast-moving environment.

4.       Highly organized and computer literate.

5.       SAP experienced preferred.

6.       Able to work 12 hours rotating shifts, including weekends and public holidays.

Location: Changi Cargo

Working Hour: Mon - Fri, 9am-6pm

Job Scope:

To Assist In Customer Service Dept Reporting To Team Manager
Must Be Self Movitated And Able To Work Independently
Must Have The Passion In Learning And To Accept This Task
Some Knowledge In Air And Sea Logistics Is An Advantage
To Handle All Customers Rating For Both Air And Sea
To Liaise With Air And Sea Carriers
To Liaise With Customers
To Handle All Sea Documentation Work Like Bookings, Bl Etc(If Required)

Requirements:
Min O Level

Able To Write and Speak Good English
Able To Use and Handle Microsoft Office And All Emails

Job Responsibilities:

1. Manning of tool store front counter

2. Maintaining serviceability of tools

3. Monitor and maintain consumables and expendables at counter (vending machine issuance monitoring and provisioning)

4. Adhering to current processes in place while performing the required roles

5. Identify defective or damaged tools and initiate reporting processes in timely manner

6. Any other duties as assigned by the supervisor

Job Requirements:

1. Min.  'N' Level / NITEC in logistic or equivalent with at least 1 year of relevant working experience or related to toolstore

2. Basic knowledge in MS Excel

3. Knowledge in SAP will be an added advantage

4. Preferably possess with LTA Class 3 driving license or Forklift license

5. Must be able to perform 8 hours rotating shift work including weekends and public holidays

Job Responsibilities: -
• To perform basic data entry into excel and SAP system
• To perform picking, packing, stock taking and inventory management
• To maintain store tidiness and organize for easy tracing of stocks;
• To ensure good receiving in order and verifying the quality and quantity of each collection of delivery
• To issue goods receiving of aircraft spare parts and tools to operations

Job Requirements:
• Nitec/O level
• At least 2 years related experience
• Basic computer skill required
• Class 3 /Forklift driving license will be an advantage
• Comfortable with shift work (12-hours rotating) work arrangement

Job Responsibilities:

1.    Serve as a focal point of contact for customer on aircraft status monitoring, work progression and smooth
running of FH3P daily operations.

2.    Updating of flight schedules into WATS and ensure that all re-timed flights are manually amended in WATS.

3.    Ensure precise and on time communication regarding all schedule disruptions with customers.

4.    Generate daily flight movement report.

5.    Ensure that EOHFs are correctly raised for all chargeable transits.

6.    Collating seasonal flight schedules

7.    Scanning and forwarding of tech logs/fuel chits/TR check sheets to MCC/airlines.

8.    Monitor and manage incoming telex and emails from Airlines regarding changes to a/c type, equipment,
work requirements to ensure customers’ requests are processed.

9.    Follow through with differing post-flight operating procedures, depending on the airline requirement.

10. Send delay reports to customer MCC, update delay reports into CAMS and consolidate all reports for weekly
reporting.

11. Keep track of all details regarding AOG and Ad-hoc requests

12. Performs such other duties as assigned to him/her by the Customer Response Executive (CRE)

Job requirements:

1.    Minimum ITE Certificate / Diploma in any discipline

2.    Possess good communication skills

3.    Good experience in MS Office (Word, Excel, Powerpoint)

4.    Able to work under pressure

5.    Able to work 12 hours rotating shift work (Includingweekends and Public Holidays)

About the Programme:

Join our Place-and-Train (P&T) programme and kickstart your career in early childhood education. This structured programme combines on-the-job training with sponsored professional qualifications, preparing you to become a fully qualified infant care and/or childcare teacher while gaining hands-on experience in a preschool environment.

Key Responsibilities:

• Support teachers in daily classroom activities and routines.

• Assist in caring for children, including supervising play, routines, and basic hygiene.

• Observe and learn from experienced teachers to develop foundational teaching and classroom management skills.

• Participate in training workshops, assessments, and sponsored diploma/qualification courses.

• Assist in maintaining classroom tidiness, cleaning toys and Montessori teaching materials.

• Contribute to school events, activities, and other initiatives.

Requirements:

Completed Secondary 4 education, AND

Obtain ONE of the following:

A credit in GCE O-level English (EL1); OR

An English Language Acceptable Alternatives (ELAA); OR

An average score of 5 for the Workplace Literacy (WPL) Comprehensive Series, consisting of Reading, Listening, Speaking and Writing, AND obtain a minimum score of 5 for the Writing component.

What We Offer:

• Sponsored early childhood teaching diploma/qualification while you work.

• Hands-on mentoring and professional development support.

• Competitive salary during the training period.

• Clear progression to a fully qualified childcare teacher role upon successful completion.

Job Highlights

• Be part of a global leader in Augmented Hospitality and Tourism.
• Staff Discounts at over 3500 hotels globally
• Staff Travel Discounts with Qantas Airways

Overview of Duties

• Providing friendly and efficient food and beverage service that meets the guests’ expectations.

Main Responsibilities

• Ensure excellent and professional service at all times.
• Perform the tasks of order taking and maximize sales opportunities through knowledge of product. Ensure accuracy by repeating order(s) to the guests
• Ensure that dockets are written clearly and correctly so the kitchen can fulfill their duties effectively.
• Deliver orders promptly to the kitchen production area.
• Check ordered meals on collection from kitchen and deliver to guests promptly to maintain temperature and appearance; ensure items are announced.
• Keep tables and service areas clean and tidy as per procedure manual.
• Maintain hygienic food service techniques during service.
• Take responsibility for your designated section and station.
• Other duties as required and outlined by the Assistant Lounge Manager and (or) Supervisor.

Experience & Skills

• Possess Diploma in Tourism/Hospitality or equivalent.
• Minimum 1 year of related experience preferably in Hospitality/Hotel/Lounge/F&B operations
• Applicants must possess a valid WSQ Food Hygiene certificate.

Job Responsibilities:

·       Assist in checking of aircraft components and consumables availability

·       Ordering and monitoring of ad-hoc aircraft components and consumables required.

·       Updating Daily Spares Shortage list and track task completion

·       Communicate with Engineers on spares availability

·       Performing credit back of unused spares

·       Perform installation/dismantling of aircraft components on SAP

·       Managing 3rd party spares inventory

·       Communicate with Customer Support team when required.

·       Carry out any other tasks as assigned by Supervisor or Executive.

Job Requirements:

·       Minimum Higher Nitec in Aerospace Engineering or Equivalent

·       Good communication in written and spoken in English.

·       Able to work in dynamic and fast-moving environment.

·       SAP experienced preferred

·       Must be able to perform Shift Works

The Winslow is a private residential addiction treatment centre dedicated to delivering compassionate and personalised care to people experiencing substance use and/or behavioural addictions, including co‑occurring mental health conditions.

The Nurse Manager is responsible for the overall leadership, management, and clinical governance of nursing services in The Winslow. This includes ensuring safe, compliant, and client-centered care for individuals with substance use and other addiction disorders, in accordance with Singapore regulatory frameworks.

Key Responsibilities

A. Nursing Leadership & Client Care

• Oversee delivery of nursing care for clients with substance use and other addiction disorders (e.g., alcohol, opioids, benzodiazepines).
• Ensure safe tracking and administration of medications, including controlled drugs in compliance with the Misuse of Drugs Act Singapore.
• Monitor clients for withdrawal symptoms, relapse risks, and co-morbid psychiatric/medical conditions.
• Support implementation of evidence-based practices (e.g., relapse prevention strategies).
• Participate in emergency response (e.g., overdose, acute withdrawal, psychiatric crisis).

B. Regulatory Compliance & Governance

• Ensure compliance with the Healthcare Services Act Singapore for outpatient medical services.
• Maintain readiness for audits by MOH and other authorities.
• Oversee clinical documentation standards, incident reporting and management, infection prevention and control, and medication management and storage (including controlled drugs registers).
• Implement and monitor SOPs aligned with national guidelines.

C. Staff Management & Development

• Supervise and manage nursing staff.
• Conduct staff scheduling and manpower planning, performance appraisals, training, and competency assessments (e.g.,POCT, AED, BCLS).
• Foster a supportive, recovery-oriented care culture.

D. Quality Assurance &Improvement

• Develop and maintain quality improvement programs (e.g., audit cycles, KPI monitoring).
• Lead internal audits (e.g., medication, infection control, documentation).

E. Operational Management

• Oversee daily clinic operations and client flow.
• Ensure adequate stock and proper storage of medications (including controlled substances), medical supplies and equipment.
• Manage vendor coordination (e.g., labs, pharmacy suppliers).

F. Multidisciplinary Collaboration

• Work closely with psychiatrists, psychologists, counsellors, recovery coaches, and other allied health professionals and treatment providers
• Participate in case discussions and care planning.

G. Client Education & Advocacy

• Psycho-educate clients and families (if applicable) on addiction recovery, medication adherence, harm reduction strategies, medication process, indications, compliance, and side effects.
• Promote stigma-free, client-centered care.

Requirements

A. Qualifications

• Registered Nurse with valid registration under the Singapore Nursing Board
• At least a Bachelor of Nursing
• Post-basic certification in mental health nursing (preferred)
• BCLS and AED certified

B. Experience

• Minimum 5–8 years of nursing experience
• At least 2–3 years in supervisory/managerial role
• Experience in addiction nursing / psychiatric nursing (preferred)

C. Competencies

• Strong leadership and team management skills
• Knowledge of addiction treatment and withdrawal management
• Familiarity with Singapore healthcare regulations and licensing requirements
• Excellent communication and interpersonal skills
• Crisis management and decision-making ability