Job Summary:
The Academic Services Executive serves as a key liaison between students, faculty, and administrative staff, ensuring smooth communication and efficient coordination of student-related activities. This role involves supporting the lecturers, assisting in events, managing student records, supporting academic and extracurricular programs, and addressing student concerns. He/she fosters a positive and inclusive environment, promotes student engagement, and contributes to the overall success of student services.
Duties/Responsibilities:
• Maintain and update student records, academic status, and attendance data in the system.
• Support matriculation, enrolment, change-of-status processes, and generation of academic letters and certifications.
• Track student progression and provide general academic guidance in line with institutional policy.
• Liaise with lecturers and partners on marking of scripts and coursework.
• Compile, verify, and tabulate marks for internal and external approval.
• Assist in organizing academic boards, plagiarism panels, and grade processing activities.
• Prepare approved result slips and ensure timely communication to students.
• Support scheduling of classes, exams, and workshops.
• Prepare and manage teaching contracts and coordinate with academic staff for timely execution.
• Ensure accurate and timely updates to academic timetables and exam schedules.
• Act as a point of contact for academic staff, students, and partner institutions regarding course-related matters.
• Assist in planning and coordinating school-related events, including graduation ceremonies.
• Maintain accurate data in institutional databases.
• Prepare reports and updates as required by the department.
• Provide student support services to students via emails, phone calls and face-to-face consultations.
• Monitor various students' records, processing students' requests, providing consultation and ensuring compliance of procedures and documentation.
• Conduct regular class visits and events to build rapport with students and to brief students on necessary academic regulations and to conduct in-class evaluations.
• Organize freshmen orientation for new students.
• Assist to prepare course materials and lesson plans for students.
• Coordinate graduation ceremonies and school events across various MDIS Schools/ Universities.
• Perform any other related administrative duties assigned in alignment with institutional policies.
• Take on additional assignments or projects as directed by the Management.
Required Skills/Abilities:
• Dynamic individual with service aptitude, passion for service delivery and a proactive approach.
• Prior experience working as a student coordinator is an advantage.
• Able to manage multiple priorities and meet tight deadlines in a dynamic environment.
• Able to work independently and collaboratively in a team setting.
• Strong command of spoken and written English.
• Willingness to maintain a strong presence at MDIS events and member functions.
• Ability to respond to problems and to assist students with a calm, courteous, and helpful attitude.
• Excellent verbal and written communication skills, interpersonal and customer service skills.
• Excellent organizational skills and meticulous attention to detail.
• Creative and effective problem-solving skills.
• Proficient in Microsoft Office Suite (Excel, Word, PowerPoint).
Education / Certification and Experience:
• Minimum A level / ITE / Diploma in any discipline.
