Total 650 contract manager job vacancies in Customer Service category in Singapore

• Basic + Bonus allowance

• Position allowance

Responsibilities:

• Oversee the service team’s daily operations.

• Provide guidance, coaching, mentoring, and motivating the team members.

• Supervise and manage service recovery process to drive customer satisfaction level.

• Actively lead and participate in process and system improvements, identify areas for continual improvement and business process re-engineering.

• Evaluate and monitor of contractors’ performance and KPIs.

• Provide service support and propose recommendations and resolve product quality issues for overseas distributors.

• Setting and monitoring of KPIs, budget and cost control.

• Generation of reports.

Requirements:

• Degree in Engineering or related discipline.

• Min 5 years of experience in after sales management industry.

• Supervisory experience.

• Strong knowledge in Home Appliances and Audio-Visual products.

• Sound knowledge in vendor management and call centre operations.

• Proficient in MS Office applications.

• Customer Service oriented.

• Good interpersonal, negotiation, presentation, and communication skills.

• Strong analytical skills – able to demonstrate logical thought process, meeting customer demands, and expectations.

• Strong in project management.

• Able to travel as and when required.
  

  HOW TO APPLY:

  Interested applicants, kindly send your resume in MS WORD format to ref77@trustrecruit.com.sg or please click on “Apply Now” and provide the below details in your resume.

  We regret only shortlisted candidates will be notified.

  Important Note: Trust Recruit Pte Ltd is committed to safeguarding your personal data in accordance with the Personal Data Protection Act (PDPA).

  Please read our privacy statement on our corporate website www.trustrecruit.com.sg.

  Trust Recruit Pte Ltd
  EA License No: 19C9950
  EA Personnel: Vivian Yow Ling Xian
  EA Personnel Reg No: R26161168

Join one of Singapore’s most trusted enrichment brands!

Our client is a leading enrichment and tutorial provider that has been helping students shine since 2002. We are looking for passionate and nurturing individuals to join their student care arm, supporting primary school students in both their academic and personal development.

Job Scope:

• Oversee daily centre operations, ensuring consistency, efficiency, and compliance with standards.
• Lead, develop, and manage staff while overseeing administration, finance, and centre performance.
• Ensure safe student transitions, including pick-ups and risk management processes.
• Lead student behaviour management and support staff in handling complex cases.
• Engage parents on student matters and maintain strong communication standards.
• Oversee academic support programmes and ensure quality learning outcomes.
• Maintain accurate records and ensure compliance with internal and regulatory requirements.
• Drive programme planning, innovation, and continuous improvement initiatives.

Job Requirements:

• 4 years of experience in student care, with a minimum of 1 year in supervisory, management or leadership role.
• Patient, responsible, and passionate about working with young children
• Strong communication and classroom management skills

Working Hours: Mon - Fri (10am-7pm)

Working Location: Sengkang/Bukit Batok/Toa Payoh

Salary: $4,000 - $4,500

To apply, kindly click APPLY NOW to submit your latest CV.

We regret that only shortlisted candidates will be notified.

Chan Zi Hui

EA Registration No.: R1220899

EA License No.: 25C2695

We are hiring a hands-on Centre Manager for a growing student care centre in Katong.

This role is responsible for overseeing daily centre operations, managing a small teaching team, building strong trust with parents, and ensuring programmes are delivered with consistency and care. The centre places strong emphasis not only on student care, but also on children’s thinking, emotional growth, creativity, expression, and confidence.

This role is suitable for someone with real student care or education operations experience who is comfortable working in a growing centre environment and taking ownership of both people and process.

Key Responsibilities:
• Oversee the day-to-day operations of the student care centre
• Ensure smooth running of daily schedules, student supervision, dismissal flow, and centre routines
• Lead, manage, and mentor a small teaching team
• Support a positive, professional, and child-centred team culture
• Act as a key point of contact for parents and handle feedback or concerns professionally
• Ensure programmes and daily activities are carried out consistently and in line with the centre’s philosophy
• Support student wellbeing, emotional safety, and positive behaviour management
• Conduct centre tours for prospective families and support enrolment conversations where needed
• Assist with staffing support, including onboarding and team development
• Step in to support class coverage when required during this early-stage phase
• Work closely with management to maintain quality standards and strengthen overall centre execution

Requirements:
• At least 3 to 5 years of relevant experience in student care, education, childcare, or a related setting
• Prior leadership, supervisory, or team management experience
• Strong parent communication and relationship management skills
• Confident handling of student behaviour and sensitive situations with maturity and sound judgement
• Organised, dependable, and execution-focused
• Able to lead a small team while remaining hands-on operationally
• Comfortable working in a growing centre environment where processes may still be developing
• Warm, grounded, and professional in working with children, parents, and colleagues

Preferred Qualifications:
• Diploma or Degree in Education, Early Childhood, Child Development, Psychology, or a related field
• Experience in a student care centre, boutique education setting, or premium enrichment environment
• Familiarity with programme-based, inquiry-based, or whole-child learning approaches

Working Hours:
• School term: Monday to Friday, 11:00am to 7:00pm
• School holidays: Monday to Friday, staggered 8-hour shifts within 7:00am to 7:00pm

Benefits:
• Annual leave: 12 days in the first year, increasing with service up to 15 days
• Medical allowance
• Work Injury Compensation Insurance (WICA)
• Year-end bonus or profit-sharing, subject to company policy

EA Details:
• Employment Agency: First Konnection Pte. Ltd.
• EA Personnel Name: Ben Chang
• EA Personnel Registration Number: R23111820
• EA Licence Number: 22C1307

Key Responsibilities:

• Provide professional front desk service by greeting and assisting visitors
• Handle incoming calls, route messages, and respond to enquiries
• Manage visitor access and maintain security awareness
• Receive, record, and sort mail/deliveries; escalate suspicious items when required
• Maintain cleanliness and readiness of the reception area and equipment
• Monitor staff movements to support visitor coordination
• Manage inventory and consumables for the reception area
• Perform administrative and ad hoc clerical duties
• Support boardroom meetings (attendee coordination, setup, and liaison)

Requirements:

• Minimum GCE ‘O’ Level with at least 3 credits (including English)
• Prior receptionist or office-related experience preferred
• Good communication skills in English (Mandarin/Malay is an advantage)
• Professional, well-groomed, and customer-service oriented

Additional Information:

• Uniform and name tag will be provided
• Must adhere to grooming and appearance standards

1. Nature of Engagement & Requirements

• Remote working arrangement except when need to head down for QC
• Flexible working hours (no fixed schedule)
• Responsible for outcomes and quality oversight of assigned students, coaches, and client experience
• Have swim coach background
• Have customer service experience
• Have team managerial experinence

2. Compensation Structure

Monthly Stipend (Fixed)

• $1,000 per month

• Covers all core responsibilities listed in Section 3

Monthly Performance Bonus (Up to $800)

• Bonus is paid monthly based on achievement of key outcomes:

A. Student Retention Performance – $400

• $400 payable if monthly retention rate is ≥ 98%

• 0 payout if < 98%

B. Service Quality / Escalations – $400

• $400 payable if 2 or fewer escalated cases in the month

• 0 payout if > 2 escalations

Bonus Eligibility Condition - Bonus is only payable if the Contractor has:

• Fulfilled all core responsibilities in Section 3

• Maintained timely and satisfactory execution of duties throughout the month

3. Core Responsibilities (Covered under $1,000 stipend)

A. Lesson Quality & Coaching Oversight

• Conduct minimum 3 quality check (QC) observations per week

• Observe lessons and assess teaching quality, student progress, and adherence to SOP

• Engage with parents/students for feedback or concerns

• Provide feedback and follow-up with coaches after observations/gathering feedback

B. Coach Management

• Engage regularly with coaches to ensure:

• SOP compliance - e.g. Highlight frequent/late cancellations or no shows

• Proper student progression

• Consistent lesson quality

• Communicate updates, reminders, and operational changes to coaches

C. Student Progress & Parent Engagement

• Understand goals and needs of students

• Proactively conduct follow-ups for at least 14 students per week - check in & update on progress after engaging with coach

• Maintain communication with parents regarding progress/feedback where necessary

• Manage SwimSafer test registration process & post-test outcomes

D. Escalation Handling

• Receive escalations from admin or coaches regarding:

• Lesson quality issues

• Parent dissatisfaction

• Coach-related concerns, etc

• Assess and intervene where necessary to resolve issues professionally

E. Student Transition Plan

• Plan smooth hand-over of students from one coach to another when needed

• Ensure satisfaction through the hand-over and follow up after transition is complete

E. Administration Oversight

• Supervise admin support staff

• Assign and review administrative tasks when required

• Ensure administrative accuracy and timeliness in execution of duties

F. Reporting

• Submit weekly summary report, including:

• Student progress updates

• Issues / escalations & outcomes

• Coach performance observations

• Key risks or concerns

• Terminations & reasons

H. Retention & Service Improvement

• Monitor reasons for student termination

• Identify patterns and propose improvements to enhance retention and service quality

4. Working Style Expectations

• Remote and flexible working arrangement

• Expected to respond within reasonable timeframes for escalations and operational matters

• Focus is on outcomes, consistency, and service quality rather than hours worked

5. Key Performance Indicators (Monthly)

• ≥ 98% student retention rate

• ≤ 2 escalated cases

• Minimum QC sessions completed weekly

• Minimum student follow-ups completed weekly

• Timely submission of weekly reports 

Job ID: 1599982

Responsibilities:

Customer Service Leadership

• Lead and grow global Sales Support and Customer Service teams to deliver exceptional customer experiences.
• Oversee quote-to-order and order-to-cash processes, ensuring speed, accuracy, and high customer satisfaction.
• Define and execute service strategies aligned with regional objectives and global standards.
• Track and enhance key performance metrics such as response times, resolution rates, and revenue outcomes.
• Act as the escalation lead for complex customer issues, working cross-functionally to ensure prompt resolution.

Sales Support & Channel Enablement

• Collaborate with Sales, Product, Engineering, and Operations to deliver pre-sales support, including lead-time estimates and solution configuration.
• Ensure seamless order processing, pricing support, and coordination of product availability.
• Establish and manage customer feedback mechanisms to improve service quality and retention.
• Enable distributors through onboarding, training, and continuous support to maintain a consistent customer experience.

Operational Excellence

• Implement and uphold standardized processes, tools, and SLAs across Asia-Pacific to ensure consistent and scalable global account support.
• Support CRM and ERP system rollouts to optimize customer support workflows.
• Lead continuous improvement efforts across processes, tools, and systems (e.g., Salesforce, SAP, ModelN).
• Leverage data analysis to uncover trends, root causes, and improvement opportunities.
• Ensure adherence to company policies, regulatory standards, and service-level commitments.

Team Development

• Recruit, develop, and retain a high-performing support organization.
• Promote a culture centered on accountability, collaboration, and customer focus.
• Conduct performance evaluations and provide ongoing coaching and professional development opportunities.

Requirements:

• Bachelor’s degree in Business, Engineering, or a related discipline required.
• An advanced qualification (e.g., MBA or equivalent) is preferred.
• More than 10 years of experience in customer support, inside sales, or commercial operations within a global technology or manufacturing environment.
• Demonstrated ability to lead and inspire high-performing, cross-functional, and geographically distributed teams.
• Proven success in driving customer support transformation and/or digital enablement initiatives.
• Strong understanding of global customer needs and the complexities of multinational operations.
• Hands-on experience with ERP systems (e.g., SAP, Oracle) and CRM platforms (e.g., Salesforce).

To Apply, please kindly email your updated resume to elaine@goodjobcreations.com.sg

We regret that only shortlisted candidates will be notified. However, rest assured that all applications will be updated to our resume bank for future opportunities

Please kindly refer to the Privacy Policy of Good Job Creations for your reference:

https://goodjobcreations.com.sg/en/privacy-policy/

EA Personnel Name: Lim Poh Geok (Elaine)

EA Personnel Reg. no.: R1105330

EA License no.: 07C5771

We Are Hiring~

Contract Customer Service Admins x 5 | Up to $2500 | West

• Mon - Fri, Normal Office hrs
• Transport pickup from lakeside
• 1 year contract (Renewable / Convertible)

- Liaising with customers via phone / email

- Adminstrative duties

- Good in MS office and multi-tasking

Interested applicants, pls send detailed resume to:

rene@onehirestaffing.com | +65 97979305

(Pls indicate - CS ADMIN)

Rene Tay Li Fen | R1104564 | One Hire Staffing Pte Ltd | 25C3058

Overview

As a Patient Service Associate, you will deliver friendly and efficient customer service and create a warm and welcoming atmosphere for all internal and external customers / patients, with the key aim of providing excellent patient care and satisfaction.

Duties & Responsibilities

• Ensure clinic’s operational and procedural area readiness based on desired service standards.
• Assist with smooth patient journey including accurate and timely registration, discharge, appointment bookings, cashiering and any other enquiries such as insurance provider’s information for billing.
• Provide chaperone assistance to doctors/nurses and prepare consultation documents.
• Attend to any requests, emails, and phone enquiries.
• Assist clinic manager in administrative duties.
• Perform any other ad-hoc duties and responsibilities that may be assigned from time to time.

Requirements

• Candidate must possess at least “O” Levels/Diploma.
• Proficient in computer skills, handling multiple systems such as SAP will be an advantage.
• Team player with good communication and interpersonal skills. Ability to speak a second language will be an advantage.
• Able to multitask and work in a fast-paced environment.
• Candidates should be comfortable/flexible with working in a hospital setting and in different clinics when needed. Prior experience in hospitality or service industries will be an advantage.
• Be comfortable with working in inpatient wards if required.

This is a 2-year contract role, subjected to contract extension or permanent conversion with satisfactory work performance.

*Only Singapore Citizens and Singapore Permanent Residents may apply.

Summary Benefit :
- Basic up $2700, 3 months contract [Maternity Cover]
- Location : West (Transport provided in Jurong/ Boon Lay)
- MNC with positive working environment
- 5 days, 8am to 530pm

Responsibilities :

• Provide administrative and operational support to the Order Fulfilment team
• Process and update order-related transactions in SAP
• Manage standalone order updates using ClickUp (digital planning tool)
• Prepare and maintain reports and trackers using Microsoft Excel
• Assist with data extraction and basic analysis (Power BI experience is an advantage)
• Coordinate with internal stakeholders to ensure timely order processing, including expediting production and delivery timelines

Requirements :
- 2–3 years of experience in Order Fulfilment or a related supply chain/operations role

- Hands-on experience with SAP is required

- Proficient in Microsoft Office applications (Word, PowerPoint, Excel)

- Exposure to Power BI is an added advantage

To Apply, kindly click on the "APPLY NOW" button or email to jasmine.wong@staffking.com.sg
We regret that only shortlisted candidates will be notified.

Staffking Pte Ltd (20C0358) | Jasmine Wong (R22107578)

Role:
Customer Service Manager (Up to $4200)

• Singapore Based (Tuas (Company Transport / Transport Allowance ($800) if candidate drives to work))

• 5 Days work per week (8am to 5pm)

• Basic: $4000 to $4200 + Handphone Reimbursement: Capped at $60 (Based on bill or receipt) + Sign-on Bonus (T&C apply)

• Bachelor’s Degree in Business Administration, Management Studies, or a related field. + At least 2 years in Customer Service Supervisory role.

• Career Progression Opportunities

Responsibilities:

Leadership of Customer Service Team

• Lead, coach and mentor the customer service team to deliver exceptional service standards.

• Oversee team members' capability in managing sales leads effectively.

• Ensure proficiency in generating proposals, service engagement forms or eSEF, and invoicing procedures.

• Oversee daily operations of the customer service department, ensuring prompt
  resolution of customer inquiries, service issues, complaints, and escalations.

• Maintain an organized and efficient filing and database system for customer records and service documentation.

• Lead digital transformation efforts related to new systems or software.

• Manage major client accounts, including contract adherence, service reviews, annual survey and relationship building.

Achievement of Management Objectives

• Prepare and generate monthly performance and operational reports.

• Monitor adherence to standard operating procedures (SOPs) and recommend updates or improvements when necessary.

• Establish and monitor KPIs and service standards to drive customer satisfaction, retention, and operational performance

• Analyze customer feedback, service trends, and complaint data to identify root causes and lead service improvement initiatives.

• Implement customer service department manual, procedures, and training programs that promote consistency, efficiency, and a customer-first culture.

• Provide insights into customer trends, operational challenges, and improvement opportunities.

Collaboration with Business Development Team

• Collaborate cross-functionally with Business Development team to ensure service delivery aligns with customer expectations and regulatory requirements.

• Provide support in data analysis and insights related to customer satisfaction and sales performance.

• Consolidate and present monthly reports for key stakeholders, ensuring accurate and actionable information.

Cross-Departmental Coordination

• Liaise with key departments (Logistics, Operations, etc.) to resolve any issues that may impact customer satisfaction.

• Ensure smooth communication and effective collaboration between departments to meet customer needs and expectations.
  

✅ Wee Yuan Huan

✅ Reg No: R21100383

✅ The Supreme HR Advisory Pte Ltd

✅ EA No: 14C7279

• Well established company
• Basic $ 4000 - $4800 + Variable Bonus
• Excellent Welfare and Benefits + Career Progression
• Working location: Changi
• Working Days: Monday – Friday
• Working Hours: 9am – 6pm

Job Responsibilities:

• Improve customer service experience, create, engaged customers and facilitate department growth.
• Negotiate best rates with airlines and agents for interest of company.
• Negotiate best offer to client in interest of company.
• Take control of customer’s issues and follow problems through to resolution.
• Set a clear mission and deploy strategies focused towards that mission.
• Develop service procedures, policies and standards.
• Keep meticulous records and document customer service actions and discussions.
• Analyze statistics and compile accurate reports.
• Build excellent relationship with carriers, clients and service providers.
• Keep ahead of industry’s developments and apply best practices to areas of improvement.
• Control resources and utilize assets to achieve qualitative and quantitative targets.
• Adhere to and manage the approved budget.
• Maintain an orderly workflow according to priorities.
• Share information with management on customers and market conditions.
• The list of duties and responsibilities outlined above is representative and not a complete and detailed list of tasks which may be performed.

Job Requirements:

• Minimum 4 years’ experience in freight forwarding or logistics, with at least 2 years in a supervisory or managerial role
• Strong knowledge of air, sea, and road freight operations
• Excellent customer service, communication, and problem-solving skills
• Proven leadership and team management experience
• Ability to handle pressure, prioritize tasks, and meet deadlines
• Proficiency in freight management systems and MS Office
• Strong commercial awareness and customer-focused mindset

Candidates are encouraged to apply this position via Apply Now button with the following information in the resume

• Work experiences and job responsibilities
• Current and Expected salary
• Reason for leaving
• Date of availability
• Education background

We regret that only shortlisted candidates will be contacted.

LIONG ZHAO GUAN (R22107632)

EA Recruitment Pte Ltd

EA License No: 21C0492

• Well Established Company
• Basic $3800 - $4200 + AWS + Variable Bonus
• Excellent Welfare and Benefits + Career progression
• Working location : Tuas (Transport Provided)
• Working days : Monday to Friday
• Working hours : 8am to 5pm

Job Responsibilities:

Leadership of Customer Service Team

• Lead, coach and mentor the customer service team to deliver exceptional service standards.
• Oversee team members' capability in managing sales leads effectively.
• Ensure proficiency in generating proposals, service engagement forms or eSEF, and invoicing procedures.
• Oversee daily operations of the customer service department, ensuring prompt
  resolution of customer inquiries, service issues, complaints, and escalations.
• Maintain an organized and efficient filing and database system for customer records and service documentation.
• Lead digital transformation efforts related to new systems or software.
• Manage major client accounts, including contract adherence, service reviews, annual survey and relationship building.

Achievement of Management Objectives

• Prepare and generate monthly performance and operational reports.
• Monitor adherence to standard operating procedures (SOPs) and recommend updates or improvements when necessary.
• Establish and monitor KPIs and service standards to drive customer satisfaction,
• retention, and operational performance
• Analyze customer feedback, service trends, and complaint data to identify root causes and lead service improvement initiatives.
• Implement customer service department manual, procedures, and training programs that promote consistency, efficiency, and a customer-first culture.
• Provide insights into customer trends, operational challenges, and improvement opportunities.

Collaboration with Business Development Team

• Collaborate cross-functionally with Business Development team to ensure service delivery aligns with customer expectations and regulatory requirements.
• Provide support in data analysis and insights related to customer satisfaction and sales performance.
• Consolidate and present monthly reports for key stakeholders, ensuring accurate and actionable information.

Cross-Departmental Coordination

• Liaise with key departments (Logistics, Operations, etc.) to resolve any issues that may impact customer satisfaction.
• Ensure smooth communication and effective collaboration between departments to meet customer needs and expectations.

Requirements:

• Minimum Bachelor’s Degree in Business Administration, Management Studies, or a related field

• At least 2 years of Customer service experience

Candidates are encouraged to apply this position via Apply Now button with the following information in the resume

• Work experiences and job responsibilities
• Current and Expected salary
• Reason for leaving
• Date of availability
• Education background

We regret that only shortlisted candidates will be contacted.

LIONG ZHAO GUAN (R22107632)

EA Recruitment Pte Ltd

EA License No: 21C0492

Job Scope:

• First level helpdesk to respond to calls
• Provide first call resolution to users who called into our hotline which is public facing, advising on issues or assisting on help needed
• Liaise with other support teams, or product teams as required to resolve requests/issues in a timely manner.
• Ensure proper documentation, notification, escalation, tracking and follow up of all incidents.
• Primary responsibilities are focused on customer contact
• Perform outbound calls to users who leave callback
• Handle emails as assigned by team leader
• Handle written responses via the Chatbot/ Virtual Assistant

Job Qualifications:

• Possess at least a GCE O level education or equivalent
• With minimum 1 year experience in the contact centre or customer service-related industry
• With good customer service skills
• Able to work shift and weekends when necessary

 Thank you for your interest!

We respect your privacy andall communication will be treated with confidentiality. If you wish to knowmore about this position or explore other roles, please prepare your updatedprofile and get in touch with our consultant at  cristina.malijan@manpower.com.sg

CristinaMalabuyoc Malijan EA License No. 02C3423 Personnel Registration No. R1111547

Please note that your response to this advertisement andcommunications with us pursuant to this advertisement will constitute informedconsent to the collection, use and/or disclosure of personal data byManpowerGroup Singapore for the purpose of carrying out its business, incompliance with the relevant provisions of the Personal Data Protection Act2012. To learn more about ManpowerGroup's Global Privacy Policy, please visithttps://www.manpower.com.sg/privacy-policy
 

Centre Manager

• Salary: $3500 - $4000

• Working hours: Mon, Tue, Fri, Sat n Sun | Off days: Wed-Thu |9am-6pm

• Location: Novena, Bukit Panjang and Tampines

Summary:

we take pride in providing top-notch technology education courses to equip every child with programming knowledge and empower them to create change. If you’re keen to be part of a dynamic team in a fast-growing start-up, join our Operations team to be hands-on from day one and work closely with our founding team. This role will expose you to daily operations of managing an ed-tech start-up and facilitate the smooth delivery of our coding programs to students in local and international schools.

Responsibilities & Duties

• Be a key player in the customer acquisition team to onboard new parents

• Share the vision and recommend suitable coding programs for students

• Support customer success initiatives like special programmes or competitions, or community events like fireside chats for customer engagement

• Maintain customer relationships and build a strong community. Act as parents’ advocate and manage relationships with them

• Plan lead generation events with key partners like Parent Sharings, trial classes and make sure payment for classes are received

• Work with the teaching team to assess the students and follow up with parents for conversion

• Responsible for handling general administrative duties, e.g. sending out onboarding emails, data entry, sorting out data and research

• Ensure that all customer information is properly documented and updated in our CRM system

• Relationship manager for our community, continue to track the progress of students and maintain relationships with parents