Total 106 technical support engineer job vacancies in penang

任務與職責：

• 候選人必須能夠為品質保證/品質控制問題提供解決方案並推動結果達成。
• 負責依照合約和施工圖監督和監控施工工程，尤其是在規格、品質和完工時間方面。
• 對每項活動的品質和工藝負責，精通工程建設的各個方面以及多學科流程的銜接。
• 負責整個專案的品質保證/品質控製文件，包括證書、校準、測試結果、檢驗請求、不合格報告和現場指示/觀察、交付的永久性材料以及其他重要的品質保證/品質控製文件。
• 制定並確定所有程序的檢驗和測試標準，監督所有測試方法，並保持所有流程的高品質標準。
• 確保運抵現場的所有材料均符合核准的規格和項目的檢驗測試計畫。
• 定期向上級報告工程進度和遇到的問題，特別是有缺陷、未完成或不合格的工程或延誤的工程。
• 工程竣工後，進行最終檢查和交接，包括確保所有竣工圖紙均已準備就緒，並在頒發竣工驗收證書之前將副本提交給相關上級。
• 負責管理所有相關的專案文件和數據，並編制進度報告、現場活動報告以及所有其他相關事項報告。
• 上級/管理階層不時指派的其他所有職責。

資格和經驗：

• 應徵此職位至少需要3年相關領域的工作經驗。
• 應徵者須持有至少工程或相關專業的專業證照、文憑/高級文憑/高等文憑/研究生文憑、學士學位/研究生文憑/專業學位。
• 優先考慮普通話流利的候選人，因為該職位需要候選人與講普通話的客戶打交道。
• 有工業專案工作經驗者優先考慮。
• 應徵者必須能夠在檳城每週工作 6 天。

福利待遇

• 定期團隊活動
• 醫療保險
• 個人發展機會

Requirements:

• Degree in Mechanical / Electrical and Control Engineering or equivalent
• At least 3 years of working experience in related facility management and system
• Good technical knowledge in electrical, mechanical, HVAC, air compressor, building maintenance system etc.
• Good management and planning skills
• Good analytical, communication and interpersonal skills
• Candidates proficient in computer applications, AutoCAD & software (Microsoft Word, PowerPoint, and Excel).
• Experienced in equipment and process validation: DQ, IQ, OQ and PQ
• 1 Full-Time position available.
• To be based in Bukit Mertajam, Pulau Pinang.

Responsibilities:

• Develop routine annual and monthly maintenance plans
• Ensure that no interruption to all utilities at all time through good maintenance program
• Provide design proposals, perform engineering calculations, planning, install, and/or maintain mechanical & electrical, or other facilities infrastructure systems
• Schedule and perform routine checks on infrastructure e.g. electrical, mechanical, fire system etc.
• Plan, direct and coordinate activities related to design, construction, modification and maintenance of equipment and machinery within the facility
• Conduct daily routine inspection
• Maintain and improve quality and reliability of water system, Air Compressors, HVAC, CDA and Chiller
• Lead root cause analysis and implement long-term solutions
• Quickly respond to equipment breakdowns and emergencies to restore production operations
• Capable of troubleshooting and preparing reports on issues and incidents
• Prepare all required specification, standard operating procedures (SOPs) and working instruction and ensure all documentations are properly updated and maintained
• Develop and review operational procedures and provide training before hand-over to operation
• Identify and recommend opportunities related to energy conservation and take necessary action for cost reduction
• Improve and standardize equipment, simplify operations, enhance productivity, and develop new production technologies
• Enforce safety rules and regulations across the departments to achieve zero accident

Perks & Benefits

• Allowance (travel stipends, transportation, etc.)
• Paid training and development

We are seeking a detail-oriented and analytical Product Engineer to join our team in George Town, Malaysia. As a Product Engineer, you will play a crucial role in HDD-Media-Head performance characterization.

• You would guide Media Mfg. Engineering team to optimize process to deliver best Media performance at HDD.
• Collaborate with cross-functional teams to optimize product specifications and requirements (PM, Development and Process Engineering teams)
• Optimize existing products for improved yield performance, cost-effectiveness, and manufacturability
• Support Media performance optimization from development to high volume production
• Stay updated on industry trends, new technologies, and manufacturing processes
• Ensure compliance with relevant industry standards and regulations
• Drive digitalization initiatives in manufacturing
• Implementing data-driven decision-making using advanced analytics.
• Utilize AI/ML models for predictive analysis of yield, reliability, and performance trends.

• Develop and maintain test programs for characterization, wafer sort, and production using the Advantest V93000 (93K) platform.
• Design and validate test hardware solutions for high-speed I/O (HSIO) applications.
• Lead projects across all development phases, from bring-up to production ramp.
• Collaborate with DFT and DFM teams to improve testability, optimize yield, and enhance overall test methodologies.
• Establish and implement robust test practices, including GR&R, HTOL, and characterization procedures.
• Drive continuous improvement of test coverage, efficiency, and quality.
• Provide technical leadership and mentorship as needed across cross-functional teams.

As a Staff Equipment Engineer specializing in sputter media, you will be responsible for overseeing the operation, maintenance, and continuous improvement of sputtering equipment used in the production of hard disk media. You will work closely with cross-functional teams to ensure optimal equipment performance, minimize downtime, cycle time improvement and contribute to the development of new processes and technologies.
 
ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Oversee day-to-day equipment maintenance activities, troubleshooting, and line issue management to ensure high equipment availability and minimal production downtime.
• Lead equipment reliability, maintenance, and engineering improvement initiatives to support stable and efficient manufacturing operations.
• Drive preventive and predictive maintenance strategies to improve equipment reliability, reduce failures, and sustain long-term operational performance.
• Lead equipment upgrades, machine conversions, and technology improvements to support next-generation HDD product requirements.
• Manage new equipment installation, commissioning, and acceptance testing to ensure systems meet operational, safety, and process specifications before production release.
• Monitor and analyze equipment performance, reliability, and OEE data to identify improvement opportunities and drive operational excellence.
• Lead root cause analysis for equipment failures, implementing effective corrective and preventive actions to prevent recurrence.
• Collaborate with Process Engineering and Sputter Yield teams to improve yield performance, reduce defects, and enhance process capability.
• Coordinate closely with Production, Quality, Facilities, and other cross-functional teams to ensure smooth production operations and achieve manufacturing targets.
• Manage engineering projects related to equipment upgrades, modifications, and system improvements, ensuring timely execution within scope and budget.
• Provide technical leadership, guidance, and mentorship to junior engineers and technicians to strengthen team capability and technical competency.
• Develop and maintain engineering documentation, including SOPs, maintenance procedures, and best practices for equipment operation and sustainment.
• Ensure all equipment and related systems comply with safety regulations, company policies, and industry standards.
• Support continuous improvement initiatives by introducing new technologies, automation solutions, and engineering best practices.
• Strengthen knowledge sharing and technical skill development within the engineering team to build a high-performing equipment engineering organization.
• Maintain strong collaboration with OEM suppliers and technical partners to support equipment upgrades, troubleshooting, and technology development.
• Perform other duties and responsibilities as assigned by management.

As a Senior Equipment Engineer specializing in sputter media, you will be responsible for leading equipment sustaining, reliability, and continuous improvement activities to support high-volume hard disk media manufacturing. You will play a key role in driving equipment performance, improving operational efficiency, and supporting new technology implementation. This role requires strong technical leadership to guide technicians in maintaining stable manufacturing operations, reducing equipment downtime, and enabling next-generation product and process requirements.
 
ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Lead day-to-day equipment sustaining activities, including troubleshooting, failure analysis, and resolution of equipment-related production issues.
• Drive equipment reliability improvement initiatives to enhance equipment uptime, reduce chronic failures, and improve overall operational stability.
• Develop, implement, and optimize preventive and predictive maintenance strategies to improve long-term equipment performance.
• Lead root cause analysis (RCA) for major equipment failures and implement effective corrective and preventive actions.
• Support equipment upgrades, hardware modifications, and machine conversion activities to meet product and technology roadmap requirements.
• Coordinate new equipment installation, commissioning, qualification, and acceptance to ensure systems meet operational and safety standards.
• Monitor and analyze equipment performance indicators such as OEE, MTBF, MTTR, and downtime trends to identify improvement opportunities.
• Collaborate closely with Process Engineering, Yield Engineering, Production, and Quality teams to improve process capability and manufacturing performance.
• Drive engineering projects related to equipment improvements, automation enhancement, and productivity optimization.
• Develop and maintain equipment documentation including SOPs, maintenance procedures, troubleshooting guides, and best practices.
• Work closely with OEM vendors and suppliers to resolve technical issues, implement upgrades, and support equipment technology development.
• Support cost reduction initiatives through engineering optimization, reliability improvements, and maintenance efficiency.
• Ensure all equipment operations comply with company safety policies, regulatory requirements, and industry standards.
• Participate in continuous improvement initiatives, including Lean manufacturing, automation deployment, and digitalization programs.
• Perform other duties and responsibilities as assigned by management.

As a Senior Equipment Engineer specializing in sputter media, you will be responsible for leading equipment sustaining, reliability, and continuous improvement activities to support high-volume hard disk media manufacturing. You will play a key role in driving equipment performance, improving operational efficiency, and supporting new technology implementation. This role requires strong technical leadership to guide technicians in maintaining stable manufacturing operations, reducing equipment downtime, and enabling next-generation product and process requirements.
 
ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Lead day-to-day equipment sustaining activities, including troubleshooting, failure analysis, and resolution of equipment-related production issues.
• Drive equipment reliability improvement initiatives to enhance equipment uptime, reduce chronic failures, and improve overall operational stability.
• Develop, implement, and optimize preventive and predictive maintenance strategies to improve long-term equipment performance.
• Lead root cause analysis (RCA) for major equipment failures and implement effective corrective and preventive actions.
• Support equipment upgrades, hardware modifications, and machine conversion activities to meet product and technology roadmap requirements.
• Coordinate new equipment installation, commissioning, qualification, and acceptance to ensure systems meet operational and safety standards.
• Monitor and analyze equipment performance indicators such as OEE, MTBF, MTTR, and downtime trends to identify improvement opportunities.
• Collaborate closely with Process Engineering, Yield Engineering, Production, and Quality teams to improve process capability and manufacturing performance.
• Drive engineering projects related to equipment improvements, automation enhancement, and productivity optimization.
• Develop and maintain equipment documentation including SOPs, maintenance procedures, troubleshooting guides, and best practices.
• Work closely with OEM vendors and suppliers to resolve technical issues, implement upgrades, and support equipment technology development.
• Support cost reduction initiatives through engineering optimization, reliability improvements, and maintenance efficiency.
• Ensure all equipment operations comply with company safety policies, regulatory requirements, and industry standards.
• Participate in continuous improvement initiatives, including Lean manufacturing, automation deployment, and digitalization programs.
• Perform other duties and responsibilities as assigned by management.

Job Description
The Staff Engineer, Process Development & Sustaining will lead the development, optimization, and sustaining of manufacturing processes for WD's HDD storage products. This is a technically deep, cross-functional role requiring strong foundation in chemistry, materials science, or chemical engineering.

You will drive process characterization, chemical/material qualification, and yield improvement initiatives while ensuring manufacturing processes remain stable, compliant, and cost-competitive. You are expected to operate with high technical autonomy, interface with global R&D and process teams, and mentor junior engineers on the Penang floor.

This role is ideal for a PhD's, or Master's graduate in Chemical Engineering or Materials Science who is passionate about translating lab-scale science into high-volume manufacturing solutions.

Key Responsibilities

Process Development

• Design and develop new manufacturing processes or significantly improve existing ones for HDD production
• Conduct Design of Experiments (DOE) to characterize process windows, identify critical process parameters (CPPs), and optimize process outputs
• Evaluate and qualify new chemicals, materials, and process consumables for manufacturing use
• Develop process recipes, control plans, and standard operating procedures (SOPs)
• Translate R&D/lab-scale processes into robust, scalable, high-volume manufacturing processes

Process Sustaining

• Own sustaining engineering for assigned process modules — ensure processes remain stable, in control, and within specification
• Monitor Statistical Process Control (SPC) charts; respond to out-of-control signals with structured problem-solving
• Lead Engineering Change Orders (ECOs) for process changes, chemical substitutions, and material updates
• Manage process deviation requests and ensure timely resolution
• Maintain process documentation, control plans, and work instructions per WD QMS

Chemical & Material Engineering

• Lead chemical/material qualification activities including incoming material testing, process compatibility studies, and shelf-life evaluations
• Evaluate alternative chemistries and materials for cost reduction, sustainability, or supply chain risk mitigation
• Work with EHS team to ensure safe handling, storage, and disposal of process chemicals per regulatory requirements
• Support RoHS, REACH, and PFAS compliance reviews for process chemicals and materials

Yield & Quality Improvement

• Lead yield loss analysis and drive structured RCCA (Root Cause and Corrective Action) for process-related defects
• Apply Six Sigma / SPC / Lean methodologies to reduce process variation and improve Cpk
• Partner with Quality Engineering to resolve customer escapes and field returns linked to process issues
• Drive continuous improvement projects with measurable cost and quality impact

NPI & Technology Transfer

• Support New Product Introduction (NPI) process readiness — from process concept to mass production release
• Lead or support technology transfer of new processes from R&D/HQ to Penang manufacturing
• Develop process qualification protocols (PQ), installation qualification (IQ), and operational qualification (OQ) plans

Cross-Functional Collaboration

• Interface with R&D, Product Engineering, Quality, EHS, Supply Chain, and Equipment Engineering teams globally
• Present process data, findings, and recommendations to senior management and global stakeholders
• Collaborate with equipment engineers on process-equipment interactions and optimization

People & Mentorship

• Mentor and coach junior and mid-level process engineers
• Lead technical reviews, knowledge-sharing sessions, and engineering forums
• Support capability building within the Penang process engineering team

ESSENTIAL DUTIES AND RESPONSIBILITIES: 

• Review product and process indicator to ensure product conform to quality requirement 
• Trigger product containment when there is non conformity 
• Coordinate MRB for disposition of non conformance parts 
• Handle customer feedback and coordinate investigation/improvement activities 
• Coordinate regular review on process KPIV, KPOV control limits and reaction guides 
• Drive for process FMEA 
• Drive for quality improvement activities to address internal factory quality incidences and follow up with process team on root cause findings and improvement plan 

This position is part of our Early Career program at WD. Our Early Career program is designed to support individuals beginning their professional career by providing the foundational training through a structured onboarding, mentorship, and development curriculum.

NPI drives product development from concept to mass production through process optimization, risk management, data analysis, and cross-functional coordination.

Key Responsibilities:

• Set up and develop new products in WM, TRR, and DC, ensuring smooth transfer to mass production (MP).
• Conduct process development risk assessment, evaluation planning (CZ/DOE)
• Establish optimal process conditions through evaluation, apply SPC for stable operations & documentation.
• Track, analyse and compile all sample build data in reports as requested by designers/customers
• Prepare & report on deliverables to REL-AED.

NPI Engineer drives product development from concept to mass production through process optimization, risk management, data analysis, and cross-functional coordination.

Key Responsibilities:

• Set up and develop new products in WM, TRR, and DC, ensuring smooth transfer to mass production (MP).
• Conduct process development risk assessment, evaluation planning (CZ/DOE)
• Establish optimal process conditions through evaluation, apply SPC for stable operations & documentation.
• Track, analyse and compile all sample build data in reports as requested by designers/customers
• Prepare & report on deliverables to REL-AED. 

NPI drives product development from concept to mass production through process optimization, risk management, data analysis, and cross-functional coordination.

Key Responsibilities:

• Set up and develop new products in WM, TRR, and DC, ensuring smooth transfer to mass production (MP).
• Conduct process development risk assessment, evaluation planning (CZ/DOE)
• Establish optimal process conditions through evaluation, apply SPC for stable operations & documentation.
• Track, analyse and compile all sample build data in reports as requested by designers/customers
• Prepare & report on deliverables to REL-AED.

Responsible  for driving wire bonding equipment performance and reliability to meet production targets. The role focuses on improving Overall Equipment Effectiveness (OEE), and minimizing unplanned downtime (UDT). This includes planning maintenance strategies, leading troubleshooting activities, and collaborating cross-functionally to ensure stable and efficient equipment operation.

Key Responsibilities

• Drive and improve equipment performance metrics (OEE, MTBC, UDT)
• Lead troubleshooting and root cause analysis for equipment-related issues
• Plan and optimize preventive maintenance strategies and schedules
• Monitor equipment performance trends and drive improvement initiatives
• Collaborate with production, process, and vendors to implement effective solutions
• Coach and guide technicians on technical problem-solving and best practices

Analog Mixed Signal Business Unit (AMS) is looking for a Senior Product Engineer to join our team to drive the product development of state-of-the-art products. This is a unique and exciting opportunity to work with a cross-functional team to bring a product to volume production starting from product conception to production release. The job scope includes but is not limited to, development of the test plan to ensure datasheet specifications are met. Own the qualification plan and the execution to comply with various JEDEC/AEC quality standards. Own product quality assessment through reliability tests. Collaborate with multi-functional teams such as Design, Test, Applications and Failure Analysis teams during first silicon debug and to root cause field failures. Creation and maintenance of product BOM. Monitor production data to address yield and quality deficiencies using statistical analysis.

Key Responsibilities: 

• Full PE product lifecycle ownership from concept to end of life with a focus on ensuring the delivery of the highest quality products to our end customers

• Definition of ATE test, qualification and manufacturing plans

• Product release into manufacturing with adherence to stringent tier 1-customer requirements

• Datasheet and automotive compliance reports

• Real time customer support for design, product and quality related issues

• Temperature/Voltage/Process characterization and production limit setting

• Product new product introduction and yield ownership

• Product BOM release and maintenance through Agile

• Excursion management for both suppliers and customers

• Use commercially available yield tools for yield improvement and monitoring, generate weekly reports and review with PE teams

• KPI achievement in product related deliverables including NPI execution and velocity, product cost (Gross margin improvements), product quality performance and failure analysis cycle times

• PAT, SYL, SBL, SPC limit and disposition optimizations to protect quality without excessive waste

1. Perform equipment safety buy-off and drive the machinery safety program:
   1. Ensure all Manufacturing, Assembly, and Test Equipment (MAE) is safe (according to site requirements) before release to production.
   2. Ensure all MAE is equipped with a hazard assessment and an environmental impact assessment before release to production.
2. Participate in the review of machinery design and serve as an advisor on safe machinery concepts.
3. Sustain and improve the ISO 14001 and ISO 45001 management systems.
   a. Serve as an auditor for the EHS management system.
   b. Sustain and update ISO procedures as and when necessary
4. Plan and conduct EHS related training for employees, visitors, and contractors.
5. Conduct EHS inspection/ assessment and provide technical support to stakeholders.
6. Sustain and ensure compliance.
   a. Assist the Department Head in ensuring site compliance with governmental and local regulations pertaining to EHS and handle all contact with appropriate agencies. Ensure required regulatory reports are submitted accurately and within established deadlines.
7. Perform accident and incident investigation, follow up on corrective action closure and report to DOSH as and when necessary.
8. Analyze data, conduct trend analysis, apply problem-solving methodology and formulate recommendations to drive continual improvement of EHS management system performance.
9. Manage the emergency response preparedness program.
   a. Sustain, update, and improve procedures.
   b. Maintain and update the plant evacuation map, signage, and assembly area as and when necessary
10. Interact with all levels of people to build trust and raise the EHS awareness level among associates