• Responsible for client satisfaction by ensuring that services are delivered according to agreed service definitions and Service Level Agreements and other contracts.

• Executes a strategic vision for the managed services client delivery management function that aligns with the organization's overall goals and objectives.

• Fosters and maintains strong relationships with key strategic clients, ensuring their needs are met, and expectations are exceeded.

• Implements best practices, standards, and processes to ensure the consistent delivery of high-quality managed services to clients.

• Defines, monitors, and reports on key performance indicators (KPIs) to measure and improve service delivery efficiency and effectiveness.

• Allocates resources effectively, including people, technology, and infrastructure, to meet client demands efficiently.

• Identifies and mitigates potential risks to client service delivery and proactively address issues as they arise.

• Manages the budget for the managed services client delivery function, ensuring cost-effectiveness and profitability.

• Collaborates with the technology team to integrate the latest tools and solutions that enhance service delivery capabilities.

• Serves as the voice of the client within the organization, advocating for their needs and ensuring client-centric decision-making.

• Works closely with the Service Delivery Management and Vendor Management teams to identify methods or purchase and procurement, establishing evaluation criteria, evaluating alternative options and assisting with the decision to select the most appropriate vendor/supplier.

• Engages proactively and collaboratively with suppliers to resolve incidents, problems or unsatisfactory performance.

• Reviews all proposals delivered to the client and ensure that growth objectives within the account are in line with the company's overall growth objectives and serve the best interest of the client.

• Contributes to pre-sales processes by providing information, determining the effort required to deliver and generally providing advice on the most optimal way to approach the client or filter out what is not relevant to the client.

• Collaborates and engages with a variety of stakeholders, including the Business Review Boards and Steering Committees to ensure the delivery of services against the agreed Service Level Agreements.

• Drives service delivery excellence by motivating the team members and inspiring outstanding performance against Service Level Agreements.

• Negotiates and resolves contractual issues, including failure to meet contractual obligations.

• Partners with the organization to attract the right talent and ensure that the team is staffed according to requirements and that all team members are fully utilized.

Knowledge and Attributes:

• Significant understanding of the IT services industry, including trends, technologies, and best practices.

• Significant knowledge of managed services, including service level agreements (SLAs), service delivery models, and service management frameworks.

• Significant understanding of client needs, expectations, and industry-specific challenges to tailor services accordingly.

• Significant leadership and management skills to lead a team of professionals and drive results.

• Excellent communication skills, both written and verbal, for interacting with clients, team members, and stakeholders.

• Ability to build and maintain strong client relationships, understand their needs, and ensure client satisfaction.

• Significant proficiency in project management methodologies to plan, execute, and monitor service delivery projects effectively.

• Strong analytical and problem-solving skills to address client issues and challenges proactively.

• Significant budgeting and financial management skills to ensure profitable service delivery.

• Ability to manage relationships with third-party vendors and partners as needed for service delivery.

• Client centric mindset, always putting the client's needs and satisfaction first.

• Willingness and ability to adapt to changing technology, client requirements, and industry trends.

• Capacity to think strategically and develop long-term plans for service delivery improvement.

• Focus on achieving measurable outcomes and delivering value to clients.

• Collaboration and teamwork are essential, as the role involves working with cross functional teams.

Academic Qualifications and Certifications:

• Bachelor's degree or equivalent qualification in Information Technology or Business or related field.

• Relevant ITIL certification preferred.

• Relevant project management certification (for example, PMP) is preferred.

Required experience:

• Significant demonstrated experience in a managed services and/or support services environment.

• Significant demonstrated experience in managed services - service delivery and client management.

• Significant demonstrated experience in successful delivery of managed services to clients, meeting service level agreements (SLAs) and quality standards.

• Significant demonstrated experience in service delivery alignment with contractual agreements and compliance requirements.

• Significant demonstrated experience in monitoring contract performance.

• Significant demonstrated experience in managing service delivery projects for clients.

• Significant demonstrated experience in monitoring and assessing client satisfaction regularly through feedback mechanisms.

• Significant demonstrated experience in proactive measures to address client concerns and continuously improve service quality.

• Significant demonstrated experience in managing and leading a service delivery team and/or related function.

Roles & Responsibilities

Company Description

Founded in September 2013, the Aureus Group has revolutionised music education in Singapore. As the fastest-growing music school chain, its innovative business model and dedication to transformative musical experiences have earned it significant acclaim, with features in renowned publications like Forbes, Business Times, and Channel News Asia. This success culminated in a fourth-place ranking in “Singapore’s Fastest Growing Companies” survey, cementing its position as an industry pioneer.

Key Responsibilities

1. Performance Enhancement and Feedback- Regularly evaluating the front desk team's performance in providing excellent service, effective customer communication, sales proficiency, positive customer experiences, professional conduct, and packaging through a 360-degree feedback loop involving various stakeholders for centre under their purview.
2. Enhance Centre Experience- Administering and overseeing logistical and facilities maintenance operations to ensure a seamless and well-maintained working environment, comparable to a 5-star hotel experience. This encompasses upkeep, cleanliness, and overall experiential quality.
3. Sales and Growth- Achieve assigned monthly lead generation, sales/ enrolments and lead-conversion targets, in addition to any other targets that may be set by the management in relation to centre growth. Cultivate team members through effective on-the-ground mentoring and ensure they achieve their individual management-assigned targets
4. Workplace Culture and Etiquette- Promoting a positive work environment aligned with company values. Execute initiatives to address challenges and organize staff welfare events, aiming to achieve a target employee satisfaction index score.
5. Customer Relationship Management- Ensure customer retention by promoting adept problem-solving skills and upholding high service standards among team members. Drive the team to do their very best in finding optimal solutions that align with both customer needs and company objectives, with the ultimate goal of reaching a target customer satisfaction index score.
6. Communication and Transparency- Ensuring consistent and aligned communications with the company's core values across all channels. Proactively communicate any issues or potential concerns to the management team to foster a collaborative and responsive approach.
7. Aureus Curriculum System- Guaranteeing the full adoption and attainment of set goals for the Enigma system by ensuring compliance with all directives.
8. Documentation and Reporting- Tracking and reporting team evaluations, development, and improvement plans.
9. Ad- Hoc- Performing and fulfilling additional duties as assigned by the Management.

Perks and Packages:

• Gross Salary of $3,500 - $4,500
• Medical and Insurance Coverage
• Worklife and Wellness including 14 days of Annual Leaves and Sick Leaves
• In-House Learning, Development, and Training are provided
• Professional Career Development Opportunities
• Complimentary Music Lessons
• Vibrant and Supportive Company Culture
• Work Equipment including IT Devices is provided

Roles & Responsibilities

Company Description

Founded in September 2013, the Aureus Group has revolutionised music education in Singapore. As the fastest-growing music school chain, its innovative business model and dedication to transformative musical experiences have earned it significant acclaim, with features in renowned publications like Forbes, Business Times, and Channel News Asia. This success culminated in a fourth-place ranking in “Singapore’s Fastest Growing Companies” survey, cementing its position as an industry pioneer.

Key Responsibilities

1. Performance Enhancement and Feedback- Regularly evaluating the front desk team's performance in providing excellent service, effective customer communication, sales proficiency, positive customer experiences, professional conduct, and packaging through a 360-degree feedback loop involving various stakeholders for centre under their purview.
2. Enhance Centre Experience- Administering and overseeing logistical and facilities maintenance operations to ensure a seamless and well-maintained working environment, comparable to a 5-star hotel experience. This encompasses upkeep, cleanliness, and overall experiential quality.
3. Sales and Growth- Achieve assigned monthly lead generation, sales/ enrolments and lead-conversion targets, in addition to any other targets that may be set by the management in relation to centre growth. Cultivate team members through effective on-the-ground mentoring and ensure they achieve their individual management-assigned targets
4. Workplace Culture and Etiquette- Promoting a positive work environment aligned with company values. Execute initiatives to address challenges and organize staff welfare events, aiming to achieve a target employee satisfaction index score.
5. Customer Relationship Management- Ensure customer retention by promoting adept problem-solving skills and upholding high service standards among team members. Drive the team to do their very best in finding optimal solutions that align with both customer needs and company objectives, with the ultimate goal of reaching a target customer satisfaction index score.
6. Communication and Transparency- Ensuring consistent and aligned communications with the company's core values across all channels. Proactively communicate any issues or potential concerns to the management team to foster a collaborative and responsive approach.
7. Aureus Curriculum System- Guaranteeing the full adoption and attainment of set goals for the Enigma system by ensuring compliance with all directives.
8. Documentation and Reporting- Tracking and reporting team evaluations, development, and improvement plans.
9. Ad- Hoc- Performing and fulfilling additional duties as assigned by the Management.

Perks and Packages:

• Gross Salary of $3,500 - $4,500
• Medical and Insurance Coverage
• Worklife and Wellness including 14 days of Annual Leaves and Sick Leaves
• In-House Learning, Development, and Training are provided
• Professional Career Development Opportunities
• Complimentary Music Lessons
• Vibrant and Supportive Company Culture
• Work Equipment including IT Devices is provided

About Aureus Group

Established in September 2013, Aureus Academy is Singapore’s leading music school with over 18,000 students enrolled in our school. Aureus Academy specializes in providing individually tailored piano lessons, violin lessons, drum lessons, voice lessons, and more to students of all ages and abilities.Aureus has transformed a traditional brick-and-mortar service into a cutting-edge business featured in Forbes, Business Times, Straits Times, and Channel News Asia. Aureus Group, the parent company of Aureus Academy, has been ranked 4th in the “Singapore’s Fastest Growing Companies” survey conducted by The Straits Times and Germany-based global research firm Statista.

Job Responsibilities

1. Performance Enhancement and Feedback- Regularly evaluating the front desk team's performance in providing excellent service, effective customer communication, sales proficiency, positive customer experiences, professional conduct, and packaging through a 360-degree feedback loop involving various stakeholders for centre under their purview.
2. Enhance Centre Experience- Administering and overseeing logistical and facilities maintenance operations to ensure a seamless and well-maintained working environment, comparable to a 5-star hotel experience. This encompasses upkeep, cleanliness, and overall experiential quality.
3. Sales and Growth- Achieve assigned monthly lead generation, sales/ enrolments and lead-conversion targets, in addition to any other targets that may be set by the management in relation to centre growth. Cultivate team members through effective on-the-ground mentoring and ensure they achieve their individual management-assigned targets
4. Workplace Culture and Etiquette- Promoting a positive work environment aligned with company values. Execute initiatives to address challenges and organize staff welfare events, aiming to achieve a target employee satisfaction index score.
5. Customer Relationship Management- Ensure customer retention by promoting adept problem-solving skills and upholding high service standards among team members. Drive the team to do their very best in finding optimal solutions that align with both customer needs and company objectives, with the ultimate goal of reaching a target customer satisfaction index score.
6. Communication and Transparency- Ensuring consistent and aligned communications with the company's core values across all channels. Proactively communicate any issues or potential concerns to the management team to foster a collaborative and responsive approach.
7. Aureus Curriculum System- Guaranteeing the full adoption and attainment of set goals for the Enigma system by ensuring compliance with all directives.
8. Documentation and Reporting- Tracking and reporting team evaluations, development, and improvement plans.
9. Ad- Hoc- Performing and fulfilling additional duties as assigned by the Management.

Hiring Criteria

• The applicant should have a minimum of 2 years of experience in the related field and at least 1 year in a team-leader position.
• The successful applicant must be available to work on both weekends, with two weekdays off days.
• We are looking for individuals with a strategic mindset and the ability to think critically in various sales situations.
• Strong verbal and written communication skills are essential for effective collaboration and leadership.
• Goal-driven individuals with the ability to focus and prioritise tasks that drive the growth of the centre
• The applicant must have a strong commitment to compliance and ethical business practices, ensuring adherence to industry regulations and company standards.

Perks & Packages

• Medical and Insurance Coverage
• Worklife and Wellness including 14 days of Annual Leaves and Sick Leaves
• In-House Learning, Development, and Training are provided
• Professional Career Development Opportunities
• Complimentary Music Lessons
• Vibrant and Supportive Company Culture
• Work Equipment including IT Devices is provided

Sector: Healthcare / Research
Location: West Region
Employment Type: Full-time, Permanent
Salary: Up to $12,000/month

Overview

Lead health services research and analytics initiatives to improve healthcare outcomes, inform policy development, and support evidence-based decision-making. This role combines research leadership, stakeholder engagement, grant acquisition, and strategic project management within a healthcare environment.

Key Responsibilities

• Research Leadership & Project Management
  • Lead and manage multidisciplinary research teams in the design, implementation, and evaluation of health services research projects
  • Partner clinicians and stakeholders to deliver impactful healthcare outcome studies
  • Ensure successful execution of research initiatives aligned with organisational and national healthcare priorities
  • Translate research findings into actionable recommendations for healthcare operations, policy, and service improvement
• Grant Development & Research Funding
  • Identify, pursue, and secure external funding opportunities and competitive research grants
  • Develop grant proposals and collaborate with stakeholders on funding applications
  • Manage grant-funded projects and ensure compliance with funding requirements
• Stakeholder Management & Collaboration
  • Collaborate with healthcare institutions, academic partners, government agencies, and external stakeholders
  • Present research findings, project updates, and strategic recommendations to senior leadership and partners
  • Build and maintain strong partnerships to advance research objectives and organisational goals
• People Leadership & Capability Building
  • Lead, mentor, and develop research staff and analysts
  • Foster a collaborative and high-performing research environment
  • Support capability development and knowledge sharing within the team

Requirements

• Master’s Degree (or higher) in Statistics, Business Analytics, Data Science, or related field.
• At least 10 years of research/analytics experience, with 4+ years in a managerial role.
• Proven track record in clinical/health services research and project management.
• Experience in securing research grants (healthcare/AI focus preferred).
• Knowledge of healthcare operations in Singapore is advantageous.
• Familiarity with data analytics and AI applications in healthcare.

All qualified applicants, please click “ APPLY NOW”

Or you may send in your resume to:

Whatsapp: https://wa.me/+6597430026

Email : kimlow@recruitexpress.com.sg

Kimmy Low Yi Ting (Kim) | CEI Registration Number: R23112122

Recruit Express Pte Ltd Company Reg. No. 199601303W | EA LICENCE Number: 99C4599

COMPANY DESCRIPTION

The National Volunteer & Philanthropy Centre (NVPC) is the steward of the City of Good vision for Singapore, where individuals, organisations, and leaders come together to give their best for others. Through our brands, programmes, and initiatives, we facilitate partnerships with non-profits, organisations, public sector bodies, and individuals to enliven the giving ecosystem within Singapore. We invite you to join us in building a #CityofGood together.

RESPONSIBILITIES

This role will lead the Digital Innovation team and will play a key role in advancing Giving.sg — Singapore's largest giving platform — alongside strengthening the organisation's internal digital systems, processes, and capabilities. The role will operate across both technical and business domains, ensuring alignment between organisational priorities, user needs, and digital initiatives.

As part of a lean and mission-driven team, you will have the opportunity to shape digital products and systems that support Singapore's giving ecosystem, enabling charities, corporates, and individuals to contribute more effectively to social impact.

Digital Platform Strategy & Growth

• Lead the strategic development, growth, and long term sustainability of giving.sg by aligning and integrating efforts in strategic platform partnerships and customer experience strategies to drive user growth, engagement, retention and ensuring alignment with organisational priorities and national objectives
• Ensure robust standards across platform governance, service quality, data protection, cybersecurity, risk management, and audit compliance.

Technology Strategy & Governance

• Define and drive the organisation's technology vision, roadmap, and governance frameworks in alignment with strategic priorities.
• Oversee IT applications, infrastructure, and cybersecurity to ensure resilience, scalability, and compliance.
• Lead the adoption of emerging technologies (e.g. Generative AI) to enhance organisational effectiveness and impact.
• Manage technology risks, system dependencies, and governance requirements across enterprise systems and digital initiatives.

Leadership & Management

• Set the team's strategic direction, KPIs, and workplans, ensuring delivery of outcomes aligned with organisational goals.
• Build and lead a high-performing team, including hiring, development, and performance management.
• Oversee budget and resource allocation to optimise effectiveness.
• Foster cross-functional collaboration to leverage organisational capabilities and drive impact.

• Degree in Computer Science, Information Systems, or a related discipline
• At least 12 years of relevant experience in digital delivery, programme management, or technology leadership roles
• Proven track record in building and delivering complex digital platforms and driving organisation-wide digital initiatives
• Strong experience in managing cross-functional programmes, stakeholders, and vendors
• Ability to operate across both technical and business domains
• Prior experience in the public, social, or impact sector is advantageous but not required

Company Profile: The company specializes in high-end outdoor courtyard lights, offering services such as design, R&D, sales, and inspection. Its business covers Europe, North America, Australia, and the Middle East.

Recruitment Position: Director

Job Scope: Strategic planning and execution, customer relationship management, supply chain management, and company risk control and compliance.

Salary Range: 13,000 - 16,000

About the Role

We are seeking an exceptional Senior Vice President (SVP), Chief Architect & Head of Core Development to lead the design, evolution, and delivery of the company's core technology platforms. This role will serve as the highest technical authority within the engineering organization, responsible for defining enterprise architecture, driving engineering excellence, and leading the development of mission-critical financial infrastructure that powers our payments, digital assets, treasury, card, lending, and embedded finance businesses.

The ideal candidate combines deep technical expertise with strong leadership capabilities and has successfully built and scaled high-performance financial systems in fintech, banking, payments, or digital asset environments.

Reporting directly to the CTO, this individual will oversee architecture governance, core platform engineering, technical strategy, and engineering execution across multiple product domains.

Key Responsibilities

Enterprise Architecture Leadership

• Define and maintain the company's enterprise technology architecture and technical standards.
• Establish long-term architecture roadmaps aligned with business growth, regulatory requirements, and scalability objectives.
• Lead architecture reviews and governance processes across all engineering teams.
• Drive modernization initiatives and technology transformation programs.
• Ensure platform interoperability, extensibility, resilience, and maintainability.

Core Platform Development

• Lead the design, development, and optimization of the company's core financial infrastructure, including:Payment processing platformsCross-border remittance systemsCard issuing and acquiring platformsDigital asset infrastructureTreasury and liquidity management systemsCustomer account and ledger platformsSettlement and reconciliation enginesCompliance and risk management systemsAPI and embedded finance platforms
• Ensure platforms meet enterprise-grade requirements for availability, performance, security, and scalability.
• Drive the evolution toward modular, API-first, cloud-native architecture.

Technical Leadership & Engineering Excellence

• Act as the company's principal technology expert and architecture authority.
• Provide technical leadership across engineering, product, infrastructure, security, and data teams.
• Establish engineering standards, coding frameworks, and software development best practices.
• Lead technical design reviews, architecture discussions, and solution evaluations.
• Promote a culture of engineering excellence, innovation, and continuous improvement.

Distributed Systems & Platform Scalability

• Design highly scalable distributed systems capable of supporting millions of transactions and customers.
• Optimize system performance, reliability, and operational efficiency.
• Drive adoption of:Microservices architectureEvent-driven systemsDomain-driven designCloud-native technologiesDevSecOps practicesHigh-availability and disaster recovery frameworks
• Ensure systems meet stringent SLAs and operational requirements.

Regulatory & Security Architecture

• Partner closely with Compliance, Risk, and Security teams to ensure regulatory readiness.
• Architect solutions that support:AML/CFT controlsTransaction monitoringKYC/KYB infrastructureAudit and reporting requirementsData privacy regulationsCybersecurity standards
• Ensure technology platforms are designed to support current and future licensing requirements across multiple jurisdictions.

Engineering Organization Leadership

• Lead and mentor senior engineering managers, architects, and technical leads.
• Build strong architecture and engineering leadership capabilities across the organization.
• Establish career development frameworks and technical leadership pathways.
• Drive hiring and development of top-tier engineering talent.
• Foster collaboration across product, engineering, operations, and business teams.

Innovation & Technology Strategy

• Evaluate emerging technologies and assess applicability to business objectives.
• Drive adoption of AI, automation, data platforms, and next-generation financial infrastructure.
• Lead proof-of-concept initiatives and strategic technology investments.
• Act as a trusted advisor to executive leadership on technology opportunities and risks.

Requirements

Experience

• 15+ years of software engineering and architecture experience.
• 8+ years leading large-scale engineering organizations and architecture teams.
• Proven experience designing and delivering mission-critical financial systems.
• Strong track record in fintech, banking, payments, capital markets, digital assets, or financial infrastructure organizations.
• Experience managing engineering teams across multiple countries and time zones.
• Demonstrated success leading large-scale platform modernization and transformation initiatives.

Technical Expertise

Architecture & Engineering

• Deep expertise in:Distributed systems architectureEvent-driven architecturesService-oriented and microservices platformsAPI gateway and integration architectureHigh-performance transaction systemsReal-time processing platformsMulti-tenant SaaS architecture

Cloud & Infrastructure

• Extensive experience with:AWS, Azure, or GCPKubernetes and container orchestrationCI/CD pipelinesInfrastructure-as-CodeObservability and monitoring platformsSite Reliability Engineering (SRE)

Data & Security

• Strong understanding of:Enterprise data architectureData governance and analyticsSecurity architectureEncryption and key managementIdentity and access managementRegulatory compliance frameworks

Domain Knowledge (Preferred)

Experience in one or more of the following areas:

• Cross-border payments
• Card issuing and acquiring
• Digital assets and blockchain infrastructure
• Banking core systems
• Treasury and liquidity management
• Lending platforms
• Embedded finance
• RegTech and compliance systems

Leadership Competencies

• Strategic technology vision
• Strong architectural judgment
• Exceptional problem-solving abilities
• Ability to influence executive stakeholders
• Strong communication and leadership skills
• Commercial and business-oriented mindset
• Ability to balance innovation with operational excellence

Key Performance Indicators (KPIs)

• Platform availability and reliability
• Engineering delivery velocity
• Architecture governance compliance
• Technical debt reduction
• Infrastructure scalability and performance
• Security and audit outcomes
• System cost optimization
• Engineering talent retention and development
• Successful launch of strategic platform initiatives

Reporting Structure

Reports To

Chief Technology Officer (CTO)

Direct Reports

• Principal Architects
• Engineering Directors
• Core Platform Engineering Managers
• Architecture Governance Team
• Technical Program Managers

Organization Coverage

• Enterprise Architecture
• Core Platform Engineering
• Payments Infrastructure
• Digital Asset Infrastructure
• API Platform
• Shared Services Engineering
• Engineering Excellence & Standards

Why This Role Matters

This role serves as the technical backbone of the organization, ensuring that the company's financial infrastructure remains scalable, secure, resilient, and capable of supporting future growth across multiple regulated businesses. The SVP, Chief Architect & Head of Core Development will be instrumental in shaping the next generation of our technology platform while building a world-class engineering organization capable of competing on a global stage.

·               Havea strong passion for clean kitchens and working environment

·               To ensure there are always clean cutleries and utensils for all kitchens and restaurant ready for their service

·               To sanitize all areas to the highest standard

·               To be able to work with other cleaners

·               Deliver and surpass internal customers satisfaction

·               Proactive and has ability to lead and work independently

·               Excellent time management skills, ability to multi-task

·               Can operate and maintain cleaning equipment

·               Adhere to good safety habits, cleaning policies and procedures

·               Ability to provide on-the-job training and orientation to new employees and supervision of the day-to-day operations of the Stewarding department

·               Oversee the hotel back-of-house operation, proper storage of food, kitchen utensils, operating equipment, highest level of sanitation of all kitchens

·               Have ability to take ownership of hotel property

·               Knowledge of cleaning process and sterilizing of cold room, dish room operations, night cleaning, back dock cleaning, banquet food plating order and food running

·               Able to work on weekends and festive holidays

·               Experience in a 5-star hotel is a must

·               Work closely with another department in the hotel

·               Provide a supportive role and flexible manner with another department

·               Conduct inventory of hotel operating equipment

·               Liaise with the F&B Department and Culinary on daily operations

·               Hands-on leader who is proactive and can lead and guide a team efficiently

·               Understand Banquet events and forecast, outside-catering functions. Experience with major events like F1 race will be an added advantage

·               Ensure compliance with HACCP standard

·               Control and manage chemical cost

Roles & Responsibilities

About Aureus Group

Established in September 2013, Aureus Academy is Singapore’s leading music school with over 18,000 students enrolled in our school. Aureus Academy specializes in providing individually tailored piano lessons, violin lessons, drum lessons, voice lessons, and more to students of all ages and abilities.

Aureus has transformed a traditional brick-and-mortar service into a cutting-edge business featured in Forbes, Business Times, Straits Times, and Channel News Asia. Aureus Group, the parent company of Aureus Academy, has been ranked 4th in the “Singapore’s Fastest Growing Companies” survey conducted by The Straits Times and Germany-based global research firm Statista.

About the Role

Aureus Group is looking for Centre Directors who can lead and mentor a team of Customer Service Executives in the direction of working towards the company goals. They need to be equipped with strong organization and sales skills, with extensive product knowledge and able to provide excellent customer service in order to ensure that he/she can promote the company and our programmes effectively.

Job Responsibilities:

• Conduct assigned number of outgoing sales calls daily
• Achieve assigned monthly lead generation, sales/ enrolments and lead-conversion targets, in addition to any other targets that may be set by the management in relation to centre growth
• Cultivate team members through effective on-the-ground mentoring and ensure they achieve their individual management-assigned targets
• Answer all incoming phone calls and emails in a timely and professional manner
• Conduct sales activities and events to support the team with lead generation and conversions
• Retain existing customers through effective problem solving and ensure that all team members uphold the highest quality of service standards at all times
• Ensure desirable centre growth by providing excellent customer service and mitigate student turnover
• Maintain or exceed assigned closure or conversion rate target for all trials to enrolments to ensure maximum output from leads.
• Plan, manage, and execute teacher growth plans in order to achieve monthly teacher targets assigned by the management for respective centre
• Performing any other duties and responsibilities as assigned by the Management
• General Administration

Hiring Criteria:

• At least 2-3 years’ experience in the customer service field, with at least 1 year in a manager-level position
• Must be available to work retail hours and on both weekends
• Strong sense of adaptability and leadership
• Strong proficiency in written and spoken English (Being bilingual/trilingual would be an advantage)
• Goal-driven individuals with the ability to focus and prioritise tasks that drive the growth of the centre
• Positive, extroverted, and outgoing personality with the passion for customer service

Perks and Packages:

• Gross Salary of $4,000 - $5,000
• Various Performance and Incentive Bonuses
• Medical and Insurance Coverage
• Worklife and Wellness including 14 days of Annual Leaves and Sick Leaves
• In-House Learning, Development, and Training are provided
• Professional Career Development Opportunities
• Complimentary Music Lessons
• Vibrant and Supportive Company Culture
• Work Equipment including IT Devices is provided

About Aureus Group

Established in September 2013, Aureus Academy is Singapore’s leading music school with over 18,000 students enrolled in our school. Aureus Academy specializes in providing individually tailored piano lessons, violin lessons, drum lessons, voice lessons, and more to students of all ages and abilities.

Aureus has transformed a traditional brick-and-mortar service into a cutting-edge business featured in Forbes, Business Times, Straits Times, and Channel News Asia. Aureus Group, the parent company of Aureus Academy, has been ranked 4th in the “Singapore’s Fastest Growing Companies” survey conducted by The Straits Times and Germany-based global research firm Statista.

About the Role

Aureus Group is looking for Centre Directors who can lead and mentor a team of Customer Service Executives in the direction of working towards the company goals. They need to be equipped with strong organization and sales skills, with extensive product knowledge and able to provide excellent customer service in order to ensure that he/she can promote the company and our programmes effectively.

Job Responsibilities:

• Conduct assigned number of outgoing sales calls daily
• Achieve assigned monthly lead generation, sales/ enrolments and lead-conversion targets, in addition to any other targets that may be set by the management in relation to centre growth
• Cultivate team members through effective on-the-ground mentoring and ensure they achieve their individual management-assigned targets
• Answer all incoming phone calls and emails in a timely and professional manner
• Conduct sales activities and events to support the team with lead generation and conversions
• Retain existing customers through effective problem solving and ensure that all team members uphold the highest quality of service standards at all times
• Ensure desirable centre growth by providing excellent customer service and mitigate student turnover
• Maintain or exceed assigned closure or conversion rate target for all trials to enrolments to ensure maximum output from leads.
• Plan, manage, and execute teacher growth plans in order to achieve monthly teacher targets assigned by the management for respective centre
• Performing any other duties and responsibilities as assigned by the Management
• General Administration

Hiring Criteria:

• At least 2-3 years’ experience in the customer service field, with at least 1 year in a manager-level position
• Must be available to work retail hours and on both weekends
• Strong sense of adaptability and leadership
• Strong proficiency in written and spoken English (Being bilingual/trilingual would be an advantage)
• Goal-driven individuals with the ability to focus and prioritise tasks that drive the growth of the centre
• Positive, extroverted, and outgoing personality with the passion for customer service

Perks and Packages:

• Gross Salary of $4,000 - $5,000
• Various Performance and Incentive Bonuses
• Medical and Insurance Coverage
• Worklife and Wellness including 14 days of Annual Leaves and Sick Leaves
• In-House Learning, Development, and Training are provided
• Professional Career Development Opportunities
• Complimentary Music Lessons
• Vibrant and Supportive Company Culture
• Work Equipment including IT Devices is provided

Roles & Responsibilities

Company Description

Founded in September 2013, the Aureus Group has revolutionised music education in Singapore. As the fastest-growing music school chain, its innovative business model and dedication to transformative musical experiences have earned it significant acclaim, with features in renowned publications like Forbes, Business Times, and Channel News Asia. This success culminated in a fourth-place ranking in “Singapore’s Fastest Growing Companies” survey, cementing its position as an industry pioneer.

Key Responsibilities

1. Performance Enhancement and Feedback- Regularly evaluating the front desk team's performance in providing excellent service, effective customer communication, sales proficiency, positive customer experiences, professional conduct, and packaging through a 360-degree feedback loop involving various stakeholders for centre under their purview.
2. Enhance Centre Experience- Administering and overseeing logistical and facilities maintenance operations to ensure a seamless and well-maintained working environment, comparable to a 5-star hotel experience. This encompasses upkeep, cleanliness, and overall experiential quality.
3. Sales and Growth- Achieve assigned monthly lead generation, sales/ enrolments and lead-conversion targets, in addition to any other targets that may be set by the management in relation to centre growth. Cultivate team members through effective on-the-ground mentoring and ensure they achieve their individual management-assigned targets
4. Workplace Culture and Etiquette- Promoting a positive work environment aligned with company values. Execute initiatives to address challenges and organize staff welfare events, aiming to achieve a target employee satisfaction index score.
5. Customer Relationship Management- Ensure customer retention by promoting adept problem-solving skills and upholding high service standards among team members. Drive the team to do their very best in finding optimal solutions that align with both customer needs and company objectives, with the ultimate goal of reaching a target customer satisfaction index score.
6. Communication and Transparency- Ensuring consistent and aligned communications with the company's core values across all channels. Proactively communicate any issues or potential concerns to the management team to foster a collaborative and responsive approach.
7. Aureus Curriculum System- Guaranteeing the full adoption and attainment of set goals for the Enigma system by ensuring compliance with all directives.
8. Documentation and Reporting- Tracking and reporting team evaluations, development, and improvement plans.
9. Ad- Hoc- Performing and fulfilling additional duties as assigned by the Management.

Perks and Packages:

• Medical and Insurance Coverage
• Worklife and Wellness including 14 days of Annual Leaves and Sick Leaves
• In-House Learning, Development, and Training are provided
• Professional Career Development Opportunities
• Complimentary Music Lessons
• Vibrant and Supportive Company Culture
• Work Equipment including IT Devices is provided

Roles & Responsibilities

Company Description

Founded in September 2013, the Aureus Group has revolutionised music education in Singapore. As the fastest-growing music school chain, its innovative business model and dedication to transformative musical experiences have earned it significant acclaim, with features in renowned publications like Forbes, Business Times, and Channel News Asia. This success culminated in a fourth-place ranking in “Singapore’s Fastest Growing Companies” survey, cementing its position as an industry pioneer.

Key Responsibilities

1. Performance Enhancement and Feedback- Regularly evaluating the front desk team's performance in providing excellent service, effective customer communication, sales proficiency, positive customer experiences, professional conduct, and packaging through a 360-degree feedback loop involving various stakeholders for centre under their purview.
2. Enhance Centre Experience- Administering and overseeing logistical and facilities maintenance operations to ensure a seamless and well-maintained working environment, comparable to a 5-star hotel experience. This encompasses upkeep, cleanliness, and overall experiential quality.
3. Sales and Growth- Achieve assigned monthly lead generation, sales/ enrolments and lead-conversion targets, in addition to any other targets that may be set by the management in relation to centre growth. Cultivate team members through effective on-the-ground mentoring and ensure they achieve their individual management-assigned targets
4. Workplace Culture and Etiquette- Promoting a positive work environment aligned with company values. Execute initiatives to address challenges and organize staff welfare events, aiming to achieve a target employee satisfaction index score.
5. Customer Relationship Management- Ensure customer retention by promoting adept problem-solving skills and upholding high service standards among team members. Drive the team to do their very best in finding optimal solutions that align with both customer needs and company objectives, with the ultimate goal of reaching a target customer satisfaction index score.
6. Communication and Transparency- Ensuring consistent and aligned communications with the company's core values across all channels. Proactively communicate any issues or potential concerns to the management team to foster a collaborative and responsive approach.
7. Aureus Curriculum System- Guaranteeing the full adoption and attainment of set goals for the Enigma system by ensuring compliance with all directives.
8. Documentation and Reporting- Tracking and reporting team evaluations, development, and improvement plans.
9. Ad- Hoc- Performing and fulfilling additional duties as assigned by the Management.

Perks and Packages:

• Medical and Insurance Coverage
• Worklife and Wellness including 14 days of Annual Leaves and Sick Leaves
• In-House Learning, Development, and Training are provided
• Professional Career Development Opportunities
• Complimentary Music Lessons
• Vibrant and Supportive Company Culture
• Work Equipment including IT Devices is provided

Job Responsibilities:            

Strategic

• He/she needs to provide and enhance Foreign Exchange (FX) and interest Rates (IR) products, deliver the core value for MUFG bank to our client, assist HOD/DH to build up FX and IR products under AGMD business.

• To support in build up the relationship with all stakeholders : sales department, onshore branches and MUS for promoting Derivatives business and increase the customer volumes across EM Asian

• Lead the development or enhancement of FX and IR Derivative products within the region to ensure they are implemented on-time and on-budget

• Support the department by reviewing and providing input into presentation material for pitches

• Communicate effectively with stakeholders across various divisions in the Tokyo Head Office, obtaining all requisite approvals and ensuring the approval process runs smoothly.

Financial

• Through market making under authorized limit, he/she is required to make use of client flow to generate revenue under regulators and internal rules

• Balance the risk and opportunities to meet individual target, manage own trading position, aligning with MUFG value, provide good service/pricing to clients and make use of the flow to generate revenue for the Bank.

• Under the supervision of the Head of Department, lead the team to achieve revenue targets, provide quality pricing to clients, balance risk and maximize return for the Bank.

Customer

• Provide professional knowledge in both of FX and Derivatives market, update market information and trader view as reference for our clients

• Keep close contact with all stakeholders for better transaction execution collaboration

People

• Good communications and teamwork with colleagues under Sales & Trading cooperation: further maintain good relationships and share market information across other branches of MUFG

• Assist HOD/Department Head to train up junior traders

Other/Control

• Ensure compliance with relevant regulations and limits

• Maintain good working knowledge of industry trends, products, relevant laws and regulations

• Adhere to bank policies and compliance training

Job Requirements:

• A minimum 10 years of banking industry experience along with over 3 years of experience in Trading for derivatives

• Minimum of 3 years’ experience as a business strategist in Trading or Sales, with a strong track record in global markets products, particularly FX and Interest Rate Derivatives.

• Minimum JLPT N1 Certification (or equivalent business-level Japanese proficiency) to communicate effectively with stakeholders of various divisions in Tokyo Head Office, as the role requires to obtain all requisite approvals and ensure the approval process runs smoothly in Tokyo.

• Demonstrated expertise in industry trends and competitor analysis within the FX and Interest Rate Derivatives landscape.

• Proven ability to manage stakeholders and collaborate effectively with multiple departments to achieve business objectives.

• Solid understanding of legal and accounting principles to evaluate new products and ensure compliance with relevant laws and regulations.

• Excellent communication and interpersonal skills, with the ability to influence stakeholders and advocate for strategic ideas.

• Strong leadership and managerial capabilities, with experience guiding teams and projects to successful outcomes.

• Bachelor’s degree or equivalent qualification required.

We regret to inform that only shortlisted applicants will be notified.
(Job ID:10076861)

The Opportunity

We are seeking an experienced MEP Construction Director to lead site delivery on major projects in Singapore, providing technical oversight, contractor governance, and client-facing leadership. This is a critical role within our Building Services business, responsible for ensuring quality, programme certainty, and successful construction delivery.

As the MEP Site Director/Project Construction Director, will be leading a team of 15-20 Beca staff providing technical QA oversight and progress tracking of the Contractors MEP works. They report to the Beca Project Director and are ultimately responsible for maintaining comprehensive supervision of the Contractors’ technical work, identifying any technical deviations and their resolutions, and tracking progress against the Contractors’ schedule. They will be full time on site working a 5 ½ day week.  They will meet regularly with the Client’s Project Management team to report on work status and help manage technical construction delivery challenges. Together with an Administration staff member and Senior Resident Engineers they will oversee site administrative matters and site staff duties including record keeping, organising overtime and leaving applications to suit the project’s resourcing needs.

This is an excellent opportunity for an experienced MEP Construction Director to be ready to step into a broader role that combines technical excellence, project leadership and client engagement. This position will be based on our project site office and reporting to Job Director.

About You

You are an experienced engineer from a consulting environment with a proven track record in delivering complex projects and managing client relationships.

You bring strong technical capability together with commercial awareness and leadership skills. You are confident leading teams, engaging clients, and driving successful project outcomes.

You are motivated by delivering high-qualitysolutions, developing people, and contributing to the growth of the business.

Responsibilities

In this role, you will be responsible to:

·       Lead and manage thedelivery of MEP consultancy services for major and complex projects.

·       Provide technical leadership, review, and oversight to ensure engineering quality, compliance, and coordination across all MEP disciplines.

·       Guide multi disciplinary teams to deliver project outcomes in accordance with agreed scope, programme, budget, and quality objectives.

·       Monitor projectprogress, identify technical risks and issues, and drive timely resolution incollaboration with clients, contractors, and project teams.

·       Support the development and implementation of project delivery plans, technical review processes, and quality assurance procedures.

·       Contribute to constructability, safety, operational, and maintainability reviews during design development and delivery.

·       Provide technical input during procurement activities, including consultant/contractor engagement, tender review, and contract administration support.

·       Advise on technical and commercial matters, helping to manage project risks and minimise potential disputes or claims.

·       Maintain effective coordination between design teams, client representatives, site teams, and other project stakeholders.

·       Support construction phase services as required, including review of contractor submissions, responses to technical queries, and site-based coordination.

·       Build and maintain strong client relationships through responsive service, trusted technical advice, and a clear understanding of client needs.

·       Communicate effectively with clients and internal teams on project status, risks, timelines, and key decisions.

·       Mentor and support team members, promoting technical excellence, collaboration, and professional development.

·       Contribute to business growth through client engagement, repeat work opportunities, and participation in industry and professional networks.

·       Ensure compliance with relevant standards, statutory requirements, quality systems, health and safety obligations, and professional ethics.

·       Promote and uphold company values, systems, and policies at all times.

·       Undertake other duties appropriate to the role as required.

Key Requirements

·       Degree in Mechanical, Electrical, Building Services, or a related engineering discipline.

·       Professional registration, chartership or membership of a relevant professional institution preferred.

·       Significant experience in MEP engineering, design management, or project delivery within a consultancy environment.

·       Demonstrated expertise in applying engineering principles and industry best practice across complex building or infrastructure projects.

·       Proven leadership experience managing multidisciplinary teams and coordinating stakeholders across project phases.

·       Strong commercial, contractual, and risk management awareness.

·       Excellent communication, stakeholder engagement, negotiation, and problem-solving skills.

·       Strong organisationaland time management skills, with the ability to manage competing prioritieseffectively.

·       Commitment tocontinuous professional development and high standards of professional conduct.

 AboutBeca

Beca is one of AsiaPacific’s largest independent advisory, design and engineering consultancies.After a century of operation, we have grown from a family-owned business to oneof the most progressive, client-centric professional services consultants inour region. We have more than 4,000 employees in 25 offices around the worldand have delivered projects in more than 70 countries.

Our employee-ownershipmodel remains key to our future. It underpins our commitment to building andsustaining long-term relationships with our clients, it helps drive ourpositive, purpose-driven and growth-orientedculture, it sets us apart from our competitors, and it gives meaning to oursocial contract.

‘Creative people togethertransforming our world’ is our vision. It reflects our culture, our aspirationsand our purpose - to make every day better. We create value throughunderstanding and delivering successful solutions, exceptional service and ourenduring relationships and use our skills and systems to empower innovation;helping our clients shape communities, optimise their assets and streamlinetheir operations. Find out more about us at www.beca.com.

Ready to make a move?

We offer a comprehensivecareer growth and development programme along with a vibrant and supportiveteam environment. If you enjoy working for an organization that valuespartnership, tenacity, enjoyment and cares for its people and clients, thenlook no further than Beca.

If this sounds like theopportunity you have been waiting for, apply now with your CV and cover letteronline today.

Pleaseinclude the following information in your resume:

• Education background
• Work experiences
• Reason(s) for leaving (if any)
• Current and Expected salary
• Date of availability / Notice Period

The Beca Group of Companies is an Equal Opportunity Employer and all applications are kept strictly confidential.