Total 340 technical analyst job vacancies

Job description:

To assist Technical Superintendents in:

- Daily monitoring in technical and operational matters on board vessels.

- Preparing Technical Inspection reports.

- Monitoring vessels’ performance and the planned maintenance system.

- Monitoring and ensuring the statutory and classification certificates are valid.

- Liaising with repairers, workshops, etc. and issuing job orders.

Salary will be commensurate with experience.

• Lead the design, development, and delivery of data integration and ETL solutions.
• Gather, analyze, and document business and technical requirements from stakeholders.
• Translate business requirements into scalable technical solutions.
• Provide technical leadership and guidance to development teams.
• Manage team deliverables, resource planning, and project timelines.
• Conduct code reviews and ensure adherence to development standards and best practices.
• Collaborate with business users, architects, and project managers to ensure successful project execution.
• Troubleshoot complex data and ETL issues and provide effective solutions.
• Support production deployments and resolve critical incidents.

Mandatory Skills

SQL (Strong Expertise Required)

Advanced SQL coding and performance tuning experience.

Ability to write complex queries, stored procedures, views, functions, and optimize large datasets.

Strong understanding of data modeling and database concepts.

Candidate will undergo a SQL Coding Test.

ETL & Data Integration

Strong hands-on experience in ETL development and data migration projects.

Expertise in designing and implementing ETL workflows and pipelines.

Experience in data validation, reconciliation, and data quality processes.

Talend

Strong development experience using Talend Data Integration.

Experience building complex Talend jobs, reusable components, and error-handling frameworks.

Knowledge of Talend performance optimization and deployment best practices.

Snowflake

Strong experience in Snowflake Data Warehouse.

Expertise in Snowflake architecture, data loading, transformation, and performance optimization.

Experience with Snowflake security, access controls, and data sharing.

Leadership & Requirement Gathering

Proven experience in requirement gathering and stakeholder management.

Ability to conduct workshops and translate business needs into technical requirements.

Experience leading and mentoring development teams.

Strong team management, task allocation, and performance management skills.

Excellent communication and presentation skills.

Skills Assessment Areas

Candidates will be evaluated on:

SQL Coding & Query Optimization

Requirement Gathering & Business Analysis

ETL Concepts and Design Patterns

Talend Development & Troubleshooting

Snowflake Architecture & Performance Tuning

Data Warehousing Concepts

Team Management & Leadership Skills

Problem Solving and Solution Design

ADAS is seeking a capable and motivated Technical Manager to join our ADAS IDEAS Department, which focuses on integrated design, engineering support, computational modelling, performance-based design, sustainability, and digital solutions for specialist architectural and structural projects.

The successful candidate will support the development of innovative technical solutions for tensile membrane structures, ETFE systems, lightweight structures, façades, special roofs, architectural envelopes, another complex built-environment projects.

Key Responsibilities

The Technical Manager will be responsible for:

1. Leading and coordinating technical studies, design development, simulations, and engineering support for specialist projects.
2. Reviewing project requirements, client briefs, architectural intent, technical specifications, and performance criteria.
3. Developing design concepts, technical proposals, method statements, feasibility studies, and value engineering options.
4. Coordinating with architects, consultants, contractors, suppliers, and internal project teams to resolve technical issues.
5. Supervising computational modelling, structural analysis, form-finding, environmental studies, sustainability assessments, and digital design workflows where applicable.
6. Preparing and reviewing technical submissions, reports, drawings, calculations, presentations, and tender documentation.
7. Supporting the tender and business development teams with technical input, proposal strategies, and preliminary design solutions.
8. Providing technical guidance to junior designers, engineers, architects, and analysts within the department.
9. Ensuring that proposed solutions are practical, buildable, cost-conscious, safe, and aligned with project requirements.
10. Keeping the department updated on new materials, design technologies, simulation tools, sustainability trends, and industry best practices.

Requirements

The ideal candidate should have:

1. A degree in Architecture, Civil Engineering, Structural Engineering, Building Engineering, Computational Design, Façade Engineering, or a related discipline.
2. Minimum 8 years of relevant experience in technical design, specialist structures, architectural envelopes, façade, tensile membrane, ETFE, or complex building projects.
3. Strong understanding of design coordination, technical detailing, construction methodology, and project delivery.
4. Experience with structural analysis, parametric design, BIM, environmental simulation, or performance-based design will be an advantage.
5. Ability to communicate clearly with clients, consultants, contractors, suppliers, and internal teams.
6. Strong problem-solving skills and the ability to propose practical technical solutions.
7. Good command of written and spoken English.
8. Proficiency in software such as AutoCAD, Rhino/Grasshopper, Revit, SAP2000, Strand7, RFEM, ANSYS, ETABS, or other relevant tools will be an advantage.

Candidate Profile

We are looking for someone who is technically strong, hands-on, practical, and able to bridge the gap between design intent, engineering logic, fabrication, and site implementation. The candidate should be comfortable working on non-standard projects where innovation, coordination, and technical judgement are required.

Application

Interested candidates are invited to submit their CV, portfolio or project references, expected salary, and availability to: Adashr@me.com.sg

Only shortlisted candidates will be contacted.

Job Description & Requirements

• Liaise with Clients, Consultants, and Authorities for management of the project
• Must have the experience in Diaphragm wall and pilling
• Perform Civil/Structure engineering design works
• Responsible for on-site technical / engineering / administrative matters
• Involve in project planning, implementation, and close monitoring of projects
• Determine best materials and methods with Professional Engineers
• Liaise with Architects on design and safety of the structure
• Analysis of structural components with engineering software
• Prepare drawings, specifications, and computer models of the structure
• Ad-hoc duties as assigned by the Senior Engineer

Requirements:

• Candidate must possess at least Degree in Civil/Structural Engineering
• Minimum 15 years of LTA experience required
• Required Skill(s): Good communication and interpersonal skills, ability to liaise with all levels of people
• Relevant experience in the design of Buildings, Civil and Infrastructure works
• Preferably with project site co-ordination experience
• Knowledge of engineering software and MS Office

Job Description & Requirements

• Liaise with Clients, Consultants, and Authorities for management of the project
• Must have the experience in Diaphragm wall and pilling
• Perform Civil/Structure engineering design works
• Responsible for on-site technical / engineering / administrative matters
• Involve in project planning, implementation, and close monitoring of projects
• Determine best materials and methods with Professional Engineers
• Liaise with Architects on design and safety of the structure
• Analysis of structural components with engineering software
• Prepare drawings, specifications, and computer models of the structure
• Ad-hoc duties as assigned by the Senior Engineer

Requirements:

• Candidate must possess at least Degree in Civil/Structural Engineering
• Minimum 10 years of LTA experience required
• Required Skill(s): Good communication and interpersonal skills, ability to liaise with all levels of people
• Relevant experience in the design of Buildings, Civil and Infrastructure works
• Preferably with project site co-ordination experience
• Knowledge of engineering software and MS Office

Company Overview

EMARIS SHIPPING PTE LTD is a Singapore-based maritime company established in 2025, providing integrated Ship Management and Marine Consultancy services. We deliver operational excellence, compliance, and innovative solutions to vessel owners and operators across Asia and beyond.

Job Summary

The Technical Superintendent ensures technical performance, reliability, and regulatory compliance of assigned vessels by overseeing maintenance, repairs, and dry-docking projects while managing budgets and coordinating with shipyards and contractors.

Responsibilities

• Oversee maintenance and repair activities to ensure vessel machinery operates efficiently and reliably
• Monitor vessel technical performance and implement strategies to optimize machinery efficiency and reduce downtime.
• Provide technical guidance and support to shipboard and shore personnel to maintain compliance with class, flag state, and international regulations (SOLAS, MARPOL, STCW).
• Plan, manage, and supervise dry-docking projects, coordinating with shipyards and contractors to meet timelines and quality standards.
• Control and manage technical budgets to ensure cost-effective vessel operations and maintenance.
• Drive continuous improvement initiatives by adopting modern technologies and best practices across the fleet.
• Manage multiple vessels, vendors, and stakeholders effectively to ensure smooth technical operations.
• Utilize Planned Maintenance Systems (PMS), Safety Management Systems (SMS), and marine procurement systems to support maintenance and compliance activities.
• Communicate technical information clearly and prepare reports to support decision-making and negotiation processes.

Required competencies and certifications

• Engineer (Class 5) certification or equivalent seagoing experience
• Minimum 2-3 years’ experience as a Technical Superintendent or similar shore-based role in the bunker industry in Singapore

Preferred competencies and qualifications

• Experience sailing on Bunker Tankers in Singapore

Other Information

N/A

What You'll Do

You will join the Singapore District Cooling (SDC), an arm of SP Group who provides district cooling and heating services to developments in Singapore and China. Your key responsibilities will include:

• Perform maintenance tasks for instrumentation and control for District Cooling System 
• Understand and able to troubleshoot with IO problem, Instrument problem, Control Valves, transmitter and Control System 
• Participate and assisting engineer in development of designing of control system architecture, control philsophy, P&ID, logic diagrams 
• Perform schedule maintenance and calibration for instrument element, sensors control valves and control panels.  
• Supervise contractor to carry on the Instrumentation and control system maintenance service.
• Perform annual shutdown service and maintenance service for instrument system and control system (RTD sensor, level transmitter, actuator, flow transmitter, pressure differential transmitter)
• Support testing & commissioning and troubleshooting in any district cooling plant, industrial and commercial building cooling plant
• Review method statement for installation of instrumentation
• Interface with other discipline, client and vendors
• Supervise junior technicians to ensure technical accuracy and strict safety compliance

What You'll Need

• Diploma in Instrumentation, Electrical & Electronics, Mechatronics, Mechanical
• At least 5 years of experience in project management or field & application experience in chiller or instrumentation and control industry
• Ability to work independently on the troubleshooting and service of instrumentation and control for new and existing developments including district cooling plant, centralised cooling system and remote off-take station
• Knowledge in Cooling Systems instrument and control will be an added advantage 
• Experience in HMI/SCADA/PLC configuration, troubleshooting
• Knowledge and hands on skills in instrument calibration for RTD, level transmitter, actuator, flow transmitter, pressure differential transmitter
• Basic knowledge in evaluating construction shop drawings
• Good interpersonal skills and ability to work as a team 

What We'll Provide

• We have regular wellness programmes to promote healthy living​
• Join us to empower the future of energy
• You will work in teams that thrive on collaboration for outstanding achievements

Thank you for your interest in SP Group. You will be contacted if you are shortlisted for an interview.

About VSMC

VisionPower Semiconductor Manufacturing Company Pte Ltd (VSMC) is a established joint-venture dedicated to building a 300mm semiconductor wafer manufacturing facility in Singapore. We are seeking passionate, resilient, and dedicated professionals to help us launch a promising future that will power the next generation of devices and systems. If you share our commitment to excellence and want to make a lasting impact, join us and be part of something extraordinary!

Key Responsibilities

• As Subject Matter Expert responsible for all Gas & Chemicals systems including design, operations, maintenance, testing and commissioning, improvements, training programs and projects when needed.
• Ensure a safe and optimal performance, reliability and efficiency of these systems throughout the facility’s lifecycle.
• These systems shall include but not limited to the following e.g. speciality & bulk gases systems, chemicals systems, slurry systems, etc.
• Perform any other additional technical functions assigned by management.

Education Qualification & Essential Experiences

• Bachelor's degree or higher in Chemical Engineering or related field.
• Minimum of 10 years of relevant experience in Facility Gas and Chemicals systems
• Wafer fab facility Speciality and Bulk Gas, Chemicals & Slurry systems design, operation and maintenance experience.

Key Skills and Attributes

• Good interpersonal and communication skills to work effectively across functions and geographical teams with diverse background.
• Strong analytical and problem-solving skills to achieve positive results and outcome.
• Strong leadership and people management experience, with the ability to inspire, develop, and guide teams towards achieving business goals and project milestones.
• Strong written and verbal communication abilities.
• Goals driven and an excellent team player that can work under pressure in a dynamic and fast-paced environment.
• Has a proactive attitude and growth mindset, prioritizing adaptability, resilience, innovation, collaborative and ongoing learning to support business needs.
• Good skills of computer software e.x. Microsoft Office, Microsoft Project, Auto CAD etc.

VSMC promotes diversity and inclusivity in our workforce; and hiring will be conducted in phases.

Job Roles

• Ensure all maintenance work performed adhere strictly to standards established by the company and any legal requirements.
• Perform regular preventive maintenance work on company vehicle.
• Conduct regular inspections on company vehicles to ensure reliability and to pass regulatory inspections and audits.
• Carry out corrective maintenance and repairs on vehicles to minimize downtime.
• Prepared to work the hours necessary to complete all tasks required to achieve Peak Vehicle Requirement (PVR).
• Ensure strict adherence to all workplace Health & Safety policies, legal and company regulations, with proper documentation and storage.
• Practice safe work procedures and safety rules implemented at the workplace.
• Not to engage in any unsafe or negligent act that may endanger self or others.
• Any ad-hoc assignments which may include driving bus under maintenance / replacement bus if required

Job Requirements

• Candidates must possess NITEC or Diploma in Engineering or equivalent.
• Prior experience in automotive or engineering environment would be advantageous.
• Entry level candidates may apply.
• Candidates with more experience will be considered for senior technical specialist role.
• Candidates to have a valid Class 3/3A driving license.
• Able to perform shift work.

Go-Ahead Singapore is committed to provide a healthy, safe and secure work environment to all employees. Please visit our website (www.go-aheadsingapore.com) for more details.

Location: Outram Road (Tan Boon Liat Building) – Client sites islandwide

Salary & Benefits

• Basic Salary: Up to $7,000
• Transport Allowance: Car: $750/month, Motorcycle: $400/month
• Mobile Phone reimbursement
• AWS & Performance Bonus
• 18 Days Annual Leave
• Birthday Leave
• Comprehensive Medical Insurance

Working Hours

• Monday to Friday, 8:30 AM – 6:00 PM
• Night and weekend work may be required depending on operational needs

Job Summary

The Lead Technical Manager will be responsible for managing a group of Technical Officer for security equipment installation, testing, commissioning and system programming in accordance to required standards.

Job Responsibilities:

• Oversee the end-to-end service and maintenance operations for security systems.
• Serve as the primary point of contact for clients on service and maintenance matters.
• Lead and supervise a team of Technical Officers and service personnel.
• Plan and manage service schedules, resource allocation, milestones, and project deliverables.
• Ensure timely completion of maintenance commitments and service requests.
• Manage client relationships, address concerns, and enhance customer satisfaction.
• Coordinate day-to-day operations and support the team in resolving technical and operational issues.
• Maintain and improve documentation of infrastructure, systems, and operational processes.
• Identify opportunities for process improvements, training, and service enhancement.
• Build and maintain strong technical relationships with existing and prospective customers.
• Set team targets, provide guidance, and support staff development and performance management.
• Communicate effectively with stakeholders to evaluate technical solutions and project requirements.
• Handle customer feedback and complaints professionally.
• Perform other duties as assigned by management.

Job Requirements:

• Minimum 6 years related experience with demonstrable record of success
• Good communicator with excellent coordination skills
• Ability to work with multiple discipline projects
• Committed individual with great initiative and strong problem-solving skills
• Diploma or Degree in Electrical / Mechanical Engineering/Computer Science or its equivalents
• Experience in the Security and CCTV industry and exposure to products and operations will be an added advantage

Please submit your updated resume in MS Words format by using the APPLY NOW BUTTON.

**We regret to inform that only shortlisted candidates would be notified.

By submitting your personal data and/or resume, you give consent to collection, use and disclosure of your personal data and/or resume by the company (or its agent) for the purpose of the processing and administration by company relating to this job application.

https://www.mci.com.sg/wp-content/uploads/2025/09/MCI-Job-Applicant-Data-Protection-Notice.pdf

Kenneth Isaac Peter
Registration Number: R25127720
MCI Consulting Pte Ltd (EA Licence: 13C6730)

We are seeking a Technical Support Specialist to join a fast-growing maritime software company. You will be responsible for providing high-quality technical assistance to global customers using our SaaS platform, ensuring smooth system operations, and resolving issues efficiently across multiple time zones.

Key Responsibilities

• ⁠Provide first and second-line technical support to customers via email, ticketing system, and phone
• ⁠Troubleshoot software, integration, and system-related issues (SaaS/web-based applications)
• ⁠Analyze logs, replicate issues, and escalate complex cases to engineering when required
• ⁠Monitor system performance and proactively identify potential disruptions
• ⁠Maintain accurate documentation of issues, solutions, and knowledge base articles
• ⁠Collaborate with product, engineering, and implementation teams to improve user experience
• ⁠Support onboarding of new clients and assist with configuration/setup issues
• ⁠Ensure adherence to SLAs and maintain high customer satisfaction levels

Requirements

• ⁠1–4 years experience in technical support, helpdesk, or IT support role
• ⁠Strong troubleshooting and problem-solving skills
• ⁠Familiarity with SaaS platforms, APIs, or system integrations preferred
• ⁠Basic understanding of networking, databases, or cloud environments (AWS/Azure is a plus)
• ⁠Ability to read and interpret logs or error messages
• ⁠Strong communication skills (written and verbal), especially in customer-facing situations
• ⁠Ability to work in a fast-paced, global support environment
• ⁠Maritime or logistics industry exposure is a plus but not required

Nice to Have

• ⁠Experience with ticketing systems (e.g., Zendesk, Jira Service Desk, Freshdesk)
• ⁠Basic scripting knowledge (SQL, Python, or similar)
• Understanding of maritime operations or fleet management systems
• ⁠Prior experience supporting enterprise clients

What We Offer

• ⁠Opportunity to work in a global maritime technology environment
• ⁠Exposure to complex enterprise systems and international clients
• ⁠Career growth into technical specialist, implementation, or engineering tracks
• ⁠Collaborative and supportive team culture

Monthly Rotation sequence for tech support:
Week 1: Mon-Fri, 8-5pm
Week 2: Mon-Fri, 2pm-11pm
Week 3: Mon-Fri, 7am -4pm + Sat-Sun 8am-8pm (7 days straight)
Week 4: Tue-Wed, 8am-5pm (Mon, Thu, Fri off)

Contact Kirc Lyndell Jareno at kirc@sallingsearch.com for more info or apply via our website.

Ellaine Legaspi Gorospe
Reg No: R1220634
EA License No: 15S7671

Job Overview

We are seeking an experienced AEM Technical Lead to drive digital transformation initiatives using Adobe Experience Manager and related Adobe technologies.

This role will lead the design, development, and delivery of enterprise-grade AEM solutions across web and digital platforms. The ideal candidate combines strong technical depth in Adobe products with architectural thinking, stakeholder engagement skills, and hands-on Java development expertise.

You will play a key role in modernizing applications, enabling cloud deployment, and delivering scalable digital experience platforms for enterprise clients.

Key Responsibilities

Leadership & Delivery

• Lead and mentor a team of AEM developers and technical specialists
• Drive end-to-end delivery of AEM-based digital solutions from architecture to deployment
• Work closely with UX/UI, business analysts, project managers, and infrastructure teams
• Ensure timely delivery aligned to scope, quality, and performance expectations
• Provide architectural direction for digital transformation initiatives

AEM Architecture & Development

• Design and implement scalable AEM solutions supporting multi-channel digital experiences
• Develop and customize AEM components, templates, workflows, and integrations
• Provide hands-on development using Sling, OSGi, JCR, and related frameworks
• Optimize AEM performance including caching, content delivery, and server-side rendering
• Support Adobe upgrades, migration activities, and cloud modernization initiatives
• Architect Java-based backend services and RESTful APIs integrated with AEM

Integration & Platform Engineering

• Integrate AEM with enterprise systems such as CRM, e-commerce, analytics, and third-party APIs
• Implement personalization, targeting, and content lifecycle workflows
• Support CI/CD pipelines and deployment automation
• Ensure secure, scalable, and high-availability architecture in cloud environments

Governance, Security & Best Practices

• Establish and enforce development standards and best practices
• Maintain technical documentation, architecture diagrams, and deployment processes
• Implement secure coding practices and access controls
• Stay updated on new Adobe features and evolving industry trends

Stakeholder Engagement

• Engage business stakeholders to translate requirements into technical solutions
• Provide technical advisory on platform capabilities, tools selection, and solution design
• Conduct solution reviews and quality assurance assessments

Requirements

• Bachelor’s Degree in Computer Science, Software Engineering, or related discipline
• Minimum 5 years of hands-on AEM development experience
• At least 2 years in a senior or lead technical capacity
• Strong expertise in AEM architecture, components, templates, workflows, and DAM
• Solid experience with Sling, OSGi, JCR, Apache Felix
• Experience with Adobe Commerce (Magento) is advantageous
• Knowledge of Adobe Marketing Cloud tools such as Adobe Analytics and Adobe Target
• Proficiency in Java, Spring, and REST API development
• Strong frontend knowledge including HTML, CSS, JavaScript, React, Angular, or Vue
• Experience in cloud environments such as AWS, Azure, or Adobe Cloud
• Familiarity with Git, Jenkins, and CI/CD pipelines
• Strong understanding of performance tuning, caching strategies, and security best practices

Please send your detailed resume in MS Word format to resume@goldtecHRs.com with

• Education Level
• Working experiences
• Each employment background
• Reason for leaving each employment
• Last drawn salary
• Expected salary
• Date of availability

Requirements:

• • Degree or Diploma in Civil Engineering, Structural Engineering, or Civil & Structural Engineering from a recognized university, polytechnic or institution acceptable for C&S RTO accreditation in Singapore
  • Must be accredited as a C&S Resident Technical Officer with IES/ACES, or possess qualifications acceptable for IES/ACES C&S RTO accreditation
  • Relevant practical site supervision experience in structural works, preferably involving A&A works, hotel developments, existing buildings or complex renovation projects
  • Must have experience in demolition works, structural alteration works and strengthening of existing RC structures
  • Familiar with demolition sequencing, hacking, cutting, coring, temporary support, protection of existing structures and coordination of temporary works
  • Familiar with RC strengthening works, concrete repair, structural openings, slab/beam/wall modification and related C&S site supervision requirements
  • Strong knowledge of civil and structural details, working drawings, approved plans, method statements, risk assessments and local construction practices
  • Conversant with Singapore building codes, local authority requirements and site safety requirements
  • Able to maintain proper site records, inspection records and quality records for structural works
  • The tentative commencement date for the appointment is in October.
  • The expected duration of the structural works is approximately 6 months.
  • The project site is located in Sentosa.

Responsibilities:

• • Maintain accurate and timely work site progress records including mandatory quality records
  • Carried out and ensure both inspection and taking over of completed works comply approved design, drawings, and local Authorities requirements and regulations
  • Inspection that demolition is carried out safely in accordance to approved design, drawings, and local Authorities requirements and regulations
  • Handling of technical and engineering problems

We are looking for a sharp and resourceful Support Engineer with 3 - 6 years of experience to join our team in Kuala Lumpur. You will sit at the frontline of our analytics platform investigating customer-reported issues, diagnosing problems across the full stack, and partnering with our engineering team to drive root-cause fixes. This role is ideal for someone with strong analytical and problem-solving skills who enjoys digging through logs, queries, and APIs to understand exactly what is happening and why.

You will handle a wide variety of tickets across the app, from data discrepancies and marketplace integration issues to performance, UI, and reporting questions. You will own each ticket end-to-end: reproduce the issue, identify the root cause, resolve what you can independently, and engage the development team with a clear, well-documented case when escalation is required. The goal isn’t just to close tickets — it’s to ensure each issue is solved once and feeds back into a more reliable product.

• Investigate and resolve customer-reported issues across the platform: frontend, backend, APIs, marketplace integrations, and data pipelines.
• Reproduce reported problems in a controlled environment and identify root causes through application logs, database queries, and Browser DevTools.
• Triage and prioritize incoming tickets based on customer impact, business value, and urgency.
• Act as the bridge to engineering: when escalation is required, hand off reproducible cases with clear context, business impact, and suggested next steps to minimise developer interrupt overhead.
• Collaborate with product, QA, and engineering to drive permanent fixes and reduce recurring issues.
• Maintain and improve internal runbooks, support playbooks, and customer-facing help-centre content.
• Write simple scripts and SQL queries to investigate data issues and automate repetitive support tasks.
• Spot patterns in support data and surface product improvement opportunities to the wider team.

Qualifications

• Bachelor’s Degree in Computer Science, Engineering, or a related field (or equivalent experience).
• 3 - 6 years of experience in a technical support, solutions engineering, or similar customer-facing technical role.
• Experience in NodeJs, Typescript, React, PostgreSQL, MongoDB.
• Strong analytical and problem-solving skills with a natural instinct for root-cause investigation.
• Proficient in SQL and comfortable reading AWS Cloudwatch logs to diagnose issues.
• Comfortable working with REST APIs (Postman/cURL) and Browser DevTools (Network and Console tabs).
• Excellent written and verbal communication to explain technical issues clearly to non-technical customers and to engineers.
• Ability to triage, prioritise, and stay calm under pressure across multiple concurrent tickets.
• Ability to leverage AI coding assistants to boost overall productivity.

Nice to Have

• Experience supporting B2B SaaS, analytics, or other data-heavy products.
• Familiarity with e-commerce or marketplace platforms (e.g., Amazon, Shopify, WooCommerce) and concepts such as orders, products, and categories.
• Power user of AI tools like Claude, Cursor, or similar to accelerate investigation and documentation.

• Build our support function from the ground up: you won’t inherit a playbook, you’ll write it. Define the tooling, processes, SLAs, and standards that will guide the team as we scale.
• A clear path to own and grow the department. Start as the technical anchor for support, and grow into the leader who shapes hiring, structure, and strategy as the team expands with you.
• Create impact role at the intersection of product, customers, and engineering. Your work directly shapes product quality and the customer experience.
• Work with a modern tech stack and cloud-native architecture across a global, fast-moving team.
• Grow technically and professionally, own the customer experience end-to-end and have visible influence on the product roadmap.