Total 3,128 Full-time support advisor job vacancies

Role: Desktop Support Engineer

Any of the below certifications (Equivalent / similar) would be an advantage:

• Google IT Support Professional Certificate
• Microsoft 365 Certified: Fundamentals (MS-900)
• ITIL Foundation (for service/support basics)
• Cisco Certified Support Technician (CCST IT Support)

Primary Purpose

This position provides the desktop support for the first contact point for customers, you will be responsible to provide prompt assistance to customers, addressing arrange of IT topics and issues. Besides, you will ensure that software, licenses and operations comply with standards.

Responsibilities

- Performed Desktop Support services to users

- This includesreceiving, prioritizing, documenting and actively resolving end user help requests and escalating incidents when necessary to maintain customer satisfaction and SLA expectations.

- Perform imaging/re-imaging

- Perform tech refresh on devices

- Perform asset inventories

- Perform technical escalation to 3rd party vendor or resolver groups (where appropriate)

- Updates Incident records

- Creates and updates work instructions (where necessary)

- Document standards and procedures (where necessary)

Qualifications

Requirement

- Min. ITE/Diploma graduate with 1 year experience in desktop support

- Min 1 year experience in Microsoft Windows 10 and Microsoft Office 365

- Clear Spoken &Written English.

- Possess at least one (1) of the following certifications or their equivalent:

- CompTIA A+;

- CompTIA Security+;

- CompTIA Network+;

- Microsoft MD 102

- Previous IT helpdesk and/or call centre support experience, including providing remote support via the telephone or using remote tool will be added advantages

- Open to commuting to different part of Singapore to perform required work

- Demonstrate knowledge in the support of workstations, and related components

- Good verbal and written communication skills

- Good coordination skills

- Ability to prioritize effectively and work with a sense of urgency

- Effectively communicates with teammates and managers

If you are keen to explore the above role, please send across your updated resume to Mani.Sathis@helius-tech.com and we can discuss to proceed further.

EA Personnel Registration Number: R1112410

Singapore Employment Agency Licence No: 11C3373

Requirement to support:

• Desktops and laptops including monitors, keyboards, mouse,webcams etc.

• Desktop operating systems

• Printers and multi-functional copiers

• Commercially off the shelf applications for office automation such as Microsoft 365

• Customer’s enterprise business applications

• Cybersecurity related software

• Meeting Room equipment for Teams/Zoom meetings

• Mobile devices such as smartphones and tablets

• IP phones

• VPN client for remote access

• Virtual Desktop Infrastructure (VDI) Responsibility

• Setup and configuration services e.g. onboarding EUCDswhich includes support for all IT related applications and services used by theusers or required by the EUCDs.

• Incident handling services e.g. troubleshooting EUCDs whichincludes support for all IT related applications and services used by the usersor required by the EUCDs.

• On-site service counter

• Desk side support

• Premium service support for VIPs

• Account management e.g. Active Directory (AD) /Azure AD(ADD) account, grouping, email/mtg room

• Software distribution services e.g. Software catalogueservices/software distribution with Authorised software management workflow

• Patch management services e.g. Patch and firmware upgradeincluding BIOS for endpoint devices

• Endpoint security protection services

• Network access control support services

• Multi-factor authentication management services including MS Self Service Password Reset (SSPR) management

• Mobile device management (MDM) services

• Microsoft Teams with VOIP support for softphone &handphone

• Desktop Imaging

Embark on a dynamic career in tech support, where your skills contribute to maintaining world-class technology solutions to ensure a seamless user experience.

As a Technology Support I in Commercial & Investment Bank, you will ensure the operational stability, availability, and performance of our production application flows. Be part of the team responsible for troubleshooting, maintaining, identifying, escalating, and resolving production service interruptions for all internally and externally developed systems, ensuring a seamless user experience.

Job responsibilities

• Troubleshoot production application flows to ensure end-to-end application or infrastructure service delivery to support business operations

• Assist in the improvement of operational stability and availability through participation in problem management

• Assist in monitoring production environments for anomalies and address issues using standard observability tools

• Identify and document basic issues and potential solutions for business and technology stakeholders

• Support the management of incidents, problems, and changes in technology applications or infrastructure, and escalate in compliance with firm policy and processes

• Uses enterprise-authorized AI capabilities within the work environment to speed up incident triage and initial problem analysis (e.g., summarizing logs/symptoms into hypotheses), validating outputs and handling operational data according to sensitivity and security requirements.

• Applies reuse-first, AI-assisted practices within operational stability routines to identify recurring interruption patterns and support validated remediation actions aligned to resiliency and security expectations.

Required qualifications, capabilities, and skills

• 1+ years of experience or equivalent expertise in troubleshooting, resolving, and maintaining information technology services

• Bachelor’s Degree in Computer Science, Cybersecurity, Data Science, or related disciplines

• Familiarity with applications or infrastructure in a large-scale technology environment on-premises or in the public cloud

• Working knowledge of using enterprise-authorized AI capabilities within the work environment to support production support workflows with strong validation habits and awareness of data sensitivity.

• Ability to review and validate AI-assisted incident recommendations before action, escalating when uncertain and following operational and security expectations.

Preferred qualifications, capabilities, and skills

• Exposure to one or more general-purpose programming languages or automation scripting

• Exposure to Information Technology Infrastructure Library (ITIL) framework

• Experience with monitoring tools such as Geneos, Splunk, Dynatrace, or Grafana is an added advantage.

To apply for this position, please use the following URL:

https://ars2.equest.com/?response_id=c0a7a64e317c16fee84caff037ee96fc

Responsibilities

• Investigate production issues, determine production defect severity and provide workaround to user if feasible to move business forward

• Manage and respond to users on timely manner.

• Log incident ticket for production issues and user queries

• Provide necessary information needed for further investigation to next level support (L3) to proceed with fix

• Prioritize defects and plan for production release based on defect criticality or align with quarterly release

• Follow up on defect and incident closure and meet incident closure KPI

• Share production defect support learning with QA team and development team to improve application quality and minimize future defects

• Make sure system availability as per respective agreed SLA

• Support EOD batch run

• Perform annual Disaster Recovery (DR) exercise for supported applications

• Provide support to System Engineers on server level patches / upgrade as and when applicable

• Ensure proper knowledge transfer (KT) from project / development team before enhancement release

• Ensure application documentation is properly updated for each production release

Skills/Requirement

• Bachelor’s degree of Computer Science/IT or Engineering

• 7 years working experience in IT industry as Development or Production Support role of which minimum 5 years relevant experience

• Experience in L2 or L3 production support

• Knowledge on enterprise tools, i.e., MQ, Connect Direct, Control M, Helix, Aldon, etc.

• Knowledge on monitoring, log analytics, automation tools, i.e. Geneos, Splunk, Ansible, Grafana, Elastic Search etc

PERSOL Singapore Pte Ltd • EA License No. 01C4394 • EA Registration No. R1551626 (SUJA THERESA FRANCIS)

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This is in partnership with Employment and Employability Institute Pte Ltd (“e2i”). e2i is the empowering network for workers and employers seeking employment and employability solutions. e2i serves as a bridge between workers and employers, connecting with workers to offer job security through job-matching, career guidance and skills upgrading services, and partnering employers to address their manpower needs through recruitment, training, and job redesign solutions. e2i is a tripartite initiative of the National Trades Union Congress set up to support nation-wide manpower and skills upgrading initiatives. By applying for this role, you consent to e2i’s PDPA.

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Your responsibilities will include but not limited to;

• Collective responsibility with the rest of the global support team to ensure the Service Management ticket queues are effectively managed based on priority & commitment.
• Effective management of your personal ticket queue.
• Fundamental to advanced troubleshooting for day to day incidents or requests from End Users involving hardware, software or networking. Ensuring that all efforts are captured on to the ticketing system.
• Basic Mobility Support
• Project Support and Potential Leadership of Project Initiatives (Large Scale IT Objectives).
• Basic Asset Management processes adherence to support ongoing accuracy of Asset Inventory Database and Stock. Effective management of hardware and software distributed to employees.
• Knowledge Base Usage, Reference and Collective Improvement.
• Timely support of End User Issues or Requests.
• Assisting hiring manager on onboarding process and preparation of IT equipment of new employees (IT portion).
• Occasional Creation of various forms of documentation. (Processes, Policies, Training Material, Quick Reference Guides, Knowledge base articles).
• Understanding of various metrics reflecting the group’s performance.
• Management of Project assignments and relevant activities as necessary in order to remain on-schedule for critical objectives.
• Narrowing down issue and redirecting issues to SME as and when necessary.
• Report customer feedback and potential improvements.

The following core skills are highly desirable;

• At least 2 years’ experience in the IT industry and Customer Service Role
• At least 2+ years’ related experience with increasing responsibility in a Service and Support technical role for a midsize or larger organization (700+ user environment).
• Must possess excellent customer service skills and have the ability to interact professionally with a diverse group, executives, managers, subject matter experts and business users.
• Maintains a high degree of professionalism in actions, demeanor and dress.
• Requires a high level of expertise in both Windows and Apple operating systems, platform software and associated hardware. Understanding of networking principles and printing environments.
• Possess a strong technology background with the ability to execute a task or project to completion.
• Demonstrated ability to manage the full lifecycle of an End User computing environment from hire to refresh/retire.
• Organized and deadline driven with the ability to track multiple tasks simultaneously. Able to effectively set priorities and work well under deadlines with a strong attention to detail.
• Excellent teamwork skills and the ability to work unsupervised.
• Demonstrated performance and aptitude consistent with client core values and culture.
• Handles confidential and sensitive matters with tact and diplomacy.
• Understanding of ITIL principles

We are seeking a Technical Support Specialist to join a fast-growing maritime software company. You will be responsible for providing high-quality technical assistance to global customers using our SaaS platform, ensuring smooth system operations, and resolving issues efficiently across multiple time zones.

Key Responsibilities

• ⁠Provide first and second-line technical support to customers via email, ticketing system, and phone
• ⁠Troubleshoot software, integration, and system-related issues (SaaS/web-based applications)
• ⁠Analyze logs, replicate issues, and escalate complex cases to engineering when required
• ⁠Monitor system performance and proactively identify potential disruptions
• ⁠Maintain accurate documentation of issues, solutions, and knowledge base articles
• ⁠Collaborate with product, engineering, and implementation teams to improve user experience
• ⁠Support onboarding of new clients and assist with configuration/setup issues
• ⁠Ensure adherence to SLAs and maintain high customer satisfaction levels

Requirements

• ⁠1–4 years experience in technical support, helpdesk, or IT support role
• ⁠Strong troubleshooting and problem-solving skills
• ⁠Familiarity with SaaS platforms, APIs, or system integrations preferred
• ⁠Basic understanding of networking, databases, or cloud environments (AWS/Azure is a plus)
• ⁠Ability to read and interpret logs or error messages
• ⁠Strong communication skills (written and verbal), especially in customer-facing situations
• ⁠Ability to work in a fast-paced, global support environment
• ⁠Maritime or logistics industry exposure is a plus but not required

Nice to Have

• ⁠Experience with ticketing systems (e.g., Zendesk, Jira Service Desk, Freshdesk)
• ⁠Basic scripting knowledge (SQL, Python, or similar)
• Understanding of maritime operations or fleet management systems
• ⁠Prior experience supporting enterprise clients

What We Offer

• ⁠Opportunity to work in a global maritime technology environment
• ⁠Exposure to complex enterprise systems and international clients
• ⁠Career growth into technical specialist, implementation, or engineering tracks
• ⁠Collaborative and supportive team culture

Monthly Rotation sequence for tech support:
Week 1: Mon-Fri, 8-5pm
Week 2: Mon-Fri, 2pm-11pm
Week 3: Mon-Fri, 7am -4pm + Sat-Sun 8am-8pm (7 days straight)
Week 4: Tue-Wed, 8am-5pm (Mon, Thu, Fri off)

Contact Kirc Lyndell Jareno at kirc@sallingsearch.com for more info or apply via our website.

Ellaine Legaspi Gorospe
Reg No: R1220634
EA License No: 15S7671

Make an impact by:

• Design Kubernetes cluster architecture 
• Define deployment models for:

• Red Hat OpenShift (on-prem)
• Amazon EKS, Azure AKS, Google Kubernetes Engine (cloud)

• Deploy and configure Kubernetes/OpenShift clusters
• Implement control plane and worker node setup
• Develop Infrastructure as Code (IaC) for cluster provisioning
• Build reusable templates / golden images for clusters
• Implement GitOps pipelines for deployment
• Standardize Dev/UAT/Prod environments
• Deploy monitoring and logging stack (Prometheus, Grafana, ELK)
• Define baseline alerts, thresholds, and dashboards
• Integrate with enterprise monitoring / ticketing systems
• Provide 24×7 standby support, as required.

Skills for Success:

• Diploma/ bachelor’s degree in computer science, Information Technology, Engineering, or a related discipline.
• Minimal 3–5 years of working experience with Kubernetes (K8s) architecture and operations.
• Strong hands-on experience with virtualization, container platform and private cloud/Public technologies.
• Practical experience with monitoring, performance management, and capacity planning for infrastructure.
• Strong background in incident management, including troubleshooting complex issues, performing root cause analysis, and implementing permanent corrective actions.

Platform Build & Engineering (Day-1)

• Design, deploy, and configure Kubernetes clusters (on-prem and cloud-based)
• Implement container platforms using OpenShift or managed Kubernetes (EKS, AKS, GKE)
• Define cluster architecture, networking (CNI), ingress/egress, and storage integration
• Automate infrastructure provisioning using IaC tools (e.g., Terraform, Ansible)

Operations & Support (Day-2)

• Perform cluster administration, monitoring, and performance tuning
• Manage upgrades, patching, and lifecycle of Kubernetes/OpenShift environments
• Troubleshoot cluster, pod, networking, and application issues
• Ensure platform availability, resiliency, and backup/recovery readiness

Observability & Automation

• Implement monitoring, logging, and alerting (e.g., Prometheus, Grafana, ELK)
• Build CI/CD pipelines integrating container platforms
• Automate operational tasks and standardize runbooks/SOPs

Job Overview

We are looking for an experienced Application Support Engineer to support critical digital platforms across web, mobile, and kiosk environments. This role focuses on ensuring system stability through deep troubleshooting, incident management, and continuous service improvement.

You will work across cloud-based systems and content platforms, collaborating with cross-functional teams to maintain high availability and performance of applications in a production environment.

Key Responsibilities

Production Support & Incident Management

• Investigate and resolve complex production issues across applications and platforms
• Perform in-depth analysis to identify root causes and restore services promptly
• Take ownership of incidents from identification through resolution

Cloud & Platform Support

• Support applications hosted on cloud platforms, including troubleshooting performance and connectivity issues
• Diagnose and resolve issues related to application hosting, deployments, and system availability

CMS & Web Platform Support

• Maintain and troubleshoot enterprise content management platforms
• Resolve issues related to content delivery, caching, and publishing processes

System & Integration Troubleshooting

• Investigate issues across APIs, backend services, and system integrations
• Support database-related checks and validations to ensure data integrity

Monitoring & Preventive Maintenance

• Analyze system logs and monitoring alerts to proactively detect potential issues
• Recommend and implement improvements to prevent recurring incidents

Security & Compliance Support

• Support troubleshooting related to access control, certificates, and secure configurations
• Ensure adherence to operational and security standards

Collaboration & Coordination

• Work closely with development, infrastructure, security teams, and external vendors
• Maintain clear documentation of incidents, resolutions, and system changes

Requirements

Technical Skills

• Hands-on experience supporting cloud-based applications (Azure preferred)
• Experience with web applications, APIs, and system integrations
• Familiarity with content management platforms (e.g. AEM or similar)
• Basic knowledge of database querying (SQL)

Support & Operations

• Strong experience in application / production support (L2/L3)
• Proven ability in incident management and root cause analysis
• Familiarity with ITIL processes (Incident, Problem, Change Management)

Security & System Knowledge

• Understanding of:

• Access control

  Certificates and secrets management

  Secure system configurations

Soft Skills

• Strong analytical and troubleshooting mindset
• Good communication and stakeholder coordination skills
• Detail-oriented with strong documentation discipline

Key Attributes

• Able to work in high-pressure, critical environments
• Proactive in identifying and resolving issues
• Strong ownership and accountability

Please send your detailed resume in MS Word format to resume@goldtecHRs.com with

• Education Level
• Working experiences
• Each employment background
• Reason for leaving each employment
• Last drawn salary
• Expected salary
• Date of availability