Total 2,619 sourcing specialist job vacancies

The Services required are set out as follows:

1. Student Support

• Be part of the school's counselling team to provide one-to-one

counselling and coaching support for students' social, emotional

and mental well-being

• Support the school's student management and counselling team

in strengthening restorative practices and student support

• Conduct group and individual intervention programmes for

students with additional needs in targeted support areas,

including learning motivation and engagement, cyber wellness,

peer relationships and social skills, and emotional regulation and

behaviour across relevant primary levels as directed by the

school

2. Staff Engagement and Professional Development

• Conduct sharing sessions for teachers on student well-being

topics as part of the school's ongoing professional learning during

term period and/or school holidays.

• Support programme development and teacher engagement

aligned to the school's Character and Citizenship Education

(CCE) and Education and Career Guidance (ECG) curriculum

and initiatives

• Provide case consultation with teachers to better support

identified students with additional needs

3. Stakeholder and Parent Engagement

• Support the school's well-being and counselling team in case

consultation with relevant external agencies and social service

organisations

• Provide counselling consultation for identified parents as required

• Support the school's parent engagement efforts, including talks

and workshops as directed by the school during term period

and/or school holidays

4. Engagement Disposition and Professional Conduct

The Personnel should demonstrate a warm, approachable, and non-

judgmental disposition when working with students, with the ability to

build trust and rapport while maintaining professional boundaries.

Cultural sensitivity and an awareness of the school environment are

important, as is a collaborative working style with teachers, school

counsellors, and student management staff. The Personnel is expected

to uphold confidentiality, ethical standards, and professional conduct in

all interactions with students, staff, and external agencies.

5. Values & Professional Ethics

The Personnel should be aligned with a strengths-based and student-

centered approach to well-being support, with a genuine belief in every

student's capacity for growth and development. The Personnel should

demonstrate empathy, compassion, and professional maturity in all

aspects of their work, alongside reliability, integrity, and respect for

student dignity.

MerchantSpring is a SaaS analytics and reporting company that helps agencies, investors, brands, and vendors manage and scale their performance across a wide range of e-commerce and marketplace channels. We provide a single source of truth for marketplace reporting and help our clients drive growth through data, automation, insights, and expert client support.

As a Technical Support Specialist, you will serve as the bridge between Client Success and Engineering, owning the investigation and management of complex technical issues, data discrepancies, integrations, and platform-related concerns.

You will work closely with frontline Client Success Agents, Relationship Managers, Product, and Engineering teams to ensure issues are accurately diagnosed, properly documented, and efficiently resolved. This role is well suited to someone who enjoys diving deep into platform behavior, connecting technical details to business outcomes, and serving as a trusted point of escalation for advanced support needs.

This role is not a software engineering position but requires strong technical troubleshooting, analytical thinking, and problem-solving capabilities. Your success will be measured by your ability to improve escalation quality, reduce investigation times, increase first-time resolution accuracy, and improve the overall technical support experience for clients.

Responsibilities

Technical Investigations

• Investigate complex platform issues and client-reported discrepancies.
• Perform root-cause analysis across marketplace, platform, and data-related issues.
• Validate bugs before escalation and reproduce reported issues where possible.
• Identify recurring technical problems and patterns.

Escalation Management

• Act as the primary escalation point for advanced support issues.
• Improve the quality and completeness of Jira tickets submitted to Engineering.
• Ensure escalations include clear evidence, reproduction steps, and business impact.
• Track escalated issues through resolution.
• Communicate findings to clients and internal teams.

Technical Enablement

• Provide technical guidance to frontline Client Success Agents and improve internal technical knowledge in the team.
• Develop troubleshooting frameworks and investigation guides.
• Help reduce unnecessary engineering escalations

Cross-Functional Collaboration

• Work closely with Product and Engineering teams.
• Participate in bug triage and technical review discussions where required.
• Provide visibility into recurring technical pain points affecting clients.
• Assist with testing and validation of bug fixes when required.

Process Improvement

• Identify opportunities to improve technical support workflows.
• Contribute to internal technical documentation.
• Assist in creating proactive monitoring and investigation processes.
• Recommend improvements to support tooling and escalation frameworks.

Key Success Metrics

• Investigation Quality: 95%+ escalation acceptance rate by Engineering
• Team Enablement: Measurable reduction in frontline support time spent on technical investigations; creation and maintenance of technical troubleshooting resources.
• Client Experience: Improved technical support CSAT, reduced time-to-resolution for technical issues, improved communication quality throughout investigations

Qualifications

• 3+ years of experience in SaaS technical support, technical customer success, implementation support, or a similar technical client-facing role.
• Hands-on experience troubleshooting integrations, APIs, data issues, or other technical platform problems.
• Comfortable working with Intercom or similar ticketing systems.
• Ability to clearly communicate technical concepts to non-technical audiences.
• Strong written documentation skills for technical support work and great attention to detail.
• Experience within eCommerce, marketplaces, digital commerce, retail media, or SaaS environments
• Standard business hours aligned closely to Melbourne time zones with flexibility to support global client investigations where required.
• Participation in cross-functional meetings with Client Success, Product and Engineering teams.

Preferred Qualifications

• Working knowledge with Jira, SQL, API troubleshooting, data analytics or BI platforms.
• Experience with Amazon Seller Central, Vendor Central, Walmart, Shopify, or similar e-commerce platforms.
• Exposure to software development lifecycles.

Why Join MerchantSpring

•  Play a critical role in helping clients trust and succeed with the MerchantSpring platform.
• Support an international client base as a key contributor in our growing Client Success team.
• Develop your customer success, troubleshooting, platform expertise, and SaaS support skills while building a best-in-class client experience.
• Solve complex problems, influence product improvements, and help build a scalable technical support function.
• Be the voice clients trust. Your work directly shapes how brands, agencies, and sellers succeed on the marketplaces that power their business.
• Fully remote role with standard working hours aligned to your timezone, and flexibility to support global client needs where required.
• Receive regular training, knowledge-sharing, and be part of a team culture that values continuous improvement.

Are you passionate about science and technology?

Do you enjoy working with laboratory instruments, engaging with customers, and helping researchers and industry professionals find the right solutions? If so, we would love to hear from you!

We are seeking a highly motivated Sales Specialist to join our Physical Science team. This is an exciting opportunity to work with cutting-edge scientific instruments and collaborate with researchers, laboratories, universities, and industrial customers across various sectors.

What You'll Be Doing

• Provide technical and product support for scientific and laboratory equipment within the Physical Science portfolio.

• Conduct product demonstrations, presentations, and training sessions for customers.

• Understand customer requirements and recommend suitable solutions to meet their research, testing, and analytical needs.

• Support the sales team in developing business opportunities and achieving sales objectives.

• Build and maintain strong relationships with customers, including research institutes, universities, government agencies, and industrial laboratories.

• Stay updated on industry trends, emerging technologies, and competitor activities.

• Work closely with principals and internal teams to ensure excellent customer experience and project execution.

What We're Looking For

• Bachelor's Degree in Physics, Chemistry, Materials Science, Engineering, or other related Physical Science disciplines.

• Strong interest in scientific instrumentation and laboratory technologies.

• Excellent communication and presentation skills.

• Customer-oriented with a passion for problem-solving.

• Ability to work independently and collaboratively within a team.

• Prior experience in scientific sales, application support, laboratory operations, or technical support will be an added advantage.

Why Join Us?

Work with innovative scientific technologies and world-renowned laboratory equipment.

Exposure to leading research institutions, universities, and industrial laboratories.

Continuous learning and professional development opportunities.

Collaborative and supportive work environment.

Strong career progression pathway in technical sales, product management, and scientific applications.

Make a meaningful impact by helping scientists, researchers, and engineers advance discovery and innovation.

If you are passionate about science and enjoy bridging technology with customer solutions, we invite you to join us and be part of a team that drives scientific excellence and innovation.

EA License No: 13C6305

Reg. No.: R1981808/JULIE RODRIGUES LUBRIN

For candidate who applied for the advertised position is deemed to have consented to us that we may collect, use or disclose your personal information for purpose in connection with the services provided by us

Company Description Otium Asia Pte Ltd is a Singapore-based recruitment agency specializing in candidate placements for Private Banks, Family Offices, External Asset Management Companies, Non-Bank FIs. Our client for this role is a reputable Family Office headquartered in Singapore and Hong Kong.

Role Description The Junior Product Risk &Operational Specialist is a full-time, on-site role based in Singapore. The hiring company is seeking for a detail-oriented and analytical Junior Product and Operational Risk Specialist to support their risk management framework. This role will involve identifying, assessing, and mitigating product and operational risks across the organization. The successful candidate will work closely with cross-functional teams to ensure regulatory compliance, develop risk controls, and support continuous improvement.

Qualifications

• Bachelor's degree in Finance, Risk Management, Business, or a related field.
• 1-3 years of experience in trade/middle office support, risk management or a related field.
• Basic understanding of risk management methodologies.
• Experience in financial services, banking, fintech, or related industries.
• Familiarity with risk management frameworks such as GDPR, COSO, Basel, or ISO 31000.

Key Responsibilities

• Assist in the identification, assessment and monitoring of product & operational risks.
• Support the development and implementation of risk control measures to mitigate identified risks.
• Conduct risk assessments on new and existing products, services and processes.
• Assist in maintaining risk registers and documentation for compliance and reporting purposes.
• Monitor and analyze key risk indicators (KRIs) to ensure timely identification of potential risks.
• Collaborate with internal stakeholders to ensure adherence to risk management policies and procedures.
• Assist in preparing risk reports and presentations for senior management.
• Participate in risk awareness training and initiatives across the organization.
• Contribute to the continuous improvement of risk management frameworks and methodologies.
• Assist in overhauling product due diligence process and product risk rating mechanism.
• Assist in revamping sales suitability assessment framework.
• Assist in-redesigning customer-rick roting questionnaire-and-mechanism
• Support the cash transaction monitor process.
• Conduct daily post trade check processes for all accounts.
• Coordinate bi-annual portfolio review processes for all Relationship Managers and CIO/CEO.
• Coordinate with all offices to update their BCP documents and to conduct call tree exercise and drill.

Skills and Competencies

• Strong analytical and problem-solving skills with keen attention to detail.
• Excellent communication and interpersonal skills.
• Ability to work collaboratively with cross-functional teams.
• Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint) and risk management tools is a plus.
• Ability to multitask and prioritize tasks in a fast-paced environment. Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint) and risk assessment tools.

Summary

The role is responsible for ensuring market access and market continuity by executing product registrations and maintaining regulatory compliance in Singapore and Export Markets.

Responsibilities

• Ensure regulatory compliance in Singapore and the Export Markets.

• Compile registration dossiers for new product registrations or change notifications according to the regulatory plan and local regulatory requirements.

• Submit product registrations or change notifications to the relevant regulatory authorities and obtain approvals in a timely manner.

• Submit license renewals on time.

• Assess the impact of changes initiated by the Product Owner and work closely with the supply chain, manufacturing, and commercial teams to ensure no disruption to supply.

• Provide internal stakeholders with regular updates throughout the registration process.

• Monitor changes in the regulatory environment and formulate appropriate company responses to such changes.

• Report Field Safety Corrective Actions and Adverse Events to the relevant authority.

• Maintain regulatory databases and systems.

Requirements

Education

• Bachelor’s degree in any Engineering or Science-related discipline.

Experience

• 1–2 years of Regulatory Affairs (RA) working experience.

Competencies

• Working knowledge of the regulatory controls governing medical devices in Singapore and Developing Markets.

Skills

• Good verbal and written communication skills.

• Keen to learn.

• Meticulous and detail-oriented.

• Effective interpersonal skills with the ability to build relationships with internal and external stakeholders.

Interested candidates may apply through the application system. We regret to inform only Shortlisted candidates will be notified.

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOL Singapore Pte Ltd and its affiliates to collect, use and disclose your personal data for the purposes set out in the Privacy Policy available at https://www.persolsingapore.com/policies. You acknowledge that you have read, understood, and agree with the Privacy Policy.

PERSOL Singapore Pte Ltd • RCB No. 200007268E • EA License No. 01C4394 • EA Registration No. R1877971 (Derrick Tiew Yong Han)

Seeking a Communications & Content Specialist to support the Singapore Communications team in delivering impactful internal and external communications initiatives.This role focuses on content creation, multimedia production, event coordination, media monitoring, and governance compliance, ensuring alignment with global communications standards and processes.

Location: Changi

Contract: 12 months

Communications & Content Development

• Develop high-quality communication materials, including presentations, memos, fact sheets, and leadership communications for internal and external audiences.

• Create engaging multimedia content, including videos, digital assets, and social media content.

• Manage and maintain internal communication channels such as intranet platforms, newsletters, and employee communications.

• Support strategic communications projects and campaigns.

Media Monitoring & Reporting

• Monitor and analyse media coverage, industry trends, and stakeholder sentiment.

• Support media relations activities and manage external monitoring vendors.

• Prepare reports and insights to support communications planning and decision-making.

Event Management & Coordination

• Coordinate logistics and administrative support for leadership visits, town halls, campaigns, and employee engagement events.

• Manage end-to-end event execution, including content development, creative design, vendor coordination, and on-site support.

• Collaborate with internal and external partners to ensure successful delivery of communications initiatives.

Governance & Operations

• Ensure compliance with communications governance, approval, and audit requirements.

• Maintain accurate documentation and records.

• Support regular and ad hoc reporting requirements.

Multimedia creation

• Managed end-to-end content creation for marketing and communications campaigns, including concept development, copywriting, graphic design, video editing, subtitling, and post-production of social media and event content across digital and owned channels using Adobe Creative Suite, Canva, and CapCut.

PERSOL Singapore Pte Ltd • UEN No. 200007268E • EA License No. 01C4394 •EA Registration No. R21103542 (Ling Kai Jin)

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOL Singapore Pte Ltd and its affiliates to collect, use and disclose your personal data for the purposes set out in the Privacy Policy available at https://www.persolsingapore.com/policies. You acknowledge that you have read, understood, and agree with the Privacy Policy.

Our client, an established data services company in Singapore, is expanding. They value self-development, career progress and most importantly a healthy working culture. Join them in this journey as a:

Home Automation Specialist

Smart Home Engineering (Main):

· Design, develop, and implement smart home systems, including automation, security, lighting, and energy management solutions

· Conduct site assessments to determine customer needs and provide tailored smart home solutions

· Troubleshoot and resolve technical issues related to smart home systems

· Collaborate with product development teams to enhance and improve smart home technologies

· Ensure compliance with industry standards and safety regulations in all installations and designs

Sales & Marketing Assistance (Minor):

· Assist the sales team with technical expertise during client meetings, presentations, and product demonstrations

· Prepare detailed proposals and quotations based on customer requirements

· Provide post-sales support to ensure customer satisfaction and address any technical concerns

· Work closely with the marketing team to provide technical content for promotional materials, brochures, and online content

· Participate in marketing events, trade shows, and product launches as a technical representative

· Stay updated with the latest trends and advancements in smart home technology to contribute ideas for marketing campaigns

Requirements:

· Diploma/Bachelor's degree in Electrical Engineering, Computer Science, or a related field

· Familiarity with IoT protocols and communication standards

· Knowledge of hardware design and embedded systems

· Self-motivated with a strong ability to work independently and as part of a team

· Excellent problem-solving and analytical skills

· Strong communication and interpersonal skills

· Understanding sales and marketing principles will be an added advantage

· Experience in customer-facing roles will be an added advantage

· Familiarity with digital marketing tools and platforms will be an added advantage

Please submit your updated and comprehensive CV to:

gracehrsolutions.andrew@gmail.com

for a P&C discussion.

Personal Data Protection Statement for Job Applicants

Please be informed that the personal data you provided by way of your job application to Grace HR Solutions will be collected, used and disclosed by or on behalf of Grace HR Solutions to determine or investigate your suitability, eligibility or qualifications for employment with Grace HR Solutions and/or its clients and manage your application for employment with Grace HR Solutions and/or its clients including identifying you as potential candidate for future suitable positions and/or notifying you of any such positions, either existing or in the future.

Patricia Poh | CEI No: R1988708 |

Grace HR Solutions | EA Licence No: 22C1305 |

UEN: 53456396A

Roles and Responsibilities

• Implement AI solutions for APAC use cases to improve operational efficiency.
• Collaborate with cross-functional teams to ensure smooth AI adoption.
• Train team members on AI projects and drive continuous improvement initiatives.
• Develop and maintain dashboards for key performance indicators.
• Coordinate with IT and logistics teams to implement new digital tools.
• Ensure compliance with all regulatory requirements.
• Provide regular updates and insights to management.
• Troubleshoot and resolve technical challenges proactively.
• Support process automation projects to drive efficiency.
• Champion a culture of innovation and excellence within the organization.
• Work with APAC stakeholders to complete AI charters for APAC use cases.

Requirements

• At least 2 years of relevant experience
• Strong problem-solving and troubleshooting capabilities
• Able to manage both support and project execution effectively
• Service-oriented mindset with good stakeholder communication
• Organized, proactive, and able to work independently
• Experience in providing digital solutions.
• Familiarity with working with AI tools.
• Experience supporting production analytics environments

Job Purpose

This role shall report to the Manager, IT Procurement and is a key member of the IT Procurement and Contract Management team that is committed to deliver excellent service, value and expertise to our internal partners and stakeholders through a managed process for IT Procurement. The successful candidate will be offered a one (1) year contract.

This role is crucial for IT Procurement team to provide support and guidance to IT globally for vendor selection and evaluation activities for each IT spend and contract review in accordance with the guidelines of the company’s policy and guidelines.

This role shall also support the IT Contract Management team in ensuring that all relevant IT contracts are uploaded in a timely manner onto the Global Contract Repository.

Roles & Responsibilities

IT Procurement

• Support IT team members globally on procurement activities including Request for Quote, Request for Proposal process and contract renewal/extension for all IT categories in a timely, consistent and quality manner in accordance with IT guidelines, company’s policy and guidelines.
• Ensure timely update, accuracy and completeness of electronic procurement approval process and IT Procurement SharePoint site.
• Prepare and support Request for Quote with the requestor including review of RFQ documents.
• Hands-on knowledge of Request for Proposal (RFP) activities and support IT Procurement Manager on the required tasks of each RFP.
• Carry out vendor contract review and negotiation with Finance, Global Risk, Legal, Tax and Treasury.
• Tracks closely on the completion status of each procurement request and contract review.
• Works closely with the IT owners on the procurement audit activities.

Vendor Management

• Support vendor contract review and negotiation.
• Liaise and coordinate vendors in the RFQ and RFP process.

Business Engagement

• Carry out vendor contract review and negotiation with Finance, Global Risk, Legal, Tax and Treasury.
• Where applicable, liaise and work with business users for business-led RFP process.
• Where applicable, liaise with business users and facilitate the vendor contract review and negotiation.

People

• Collaborate and work closely with IT owners on their procurement requirements and requests.
• Ability to translate technical IT procurement requests to layman words when raising the request for contract review.
• Monitor, track and drive prompt completion of contract review.
• Where applicable, liaise with business users and facilitate the vendor contract review and negotiation.

Qualification

• Diploma in disciplines related to Business, Information Technology, or related disciplines.

Requirements

• Minimum 3 years of relevant work experience in procure-to-pay activities for IT categories.
• Must have strong hands-on skills and knowledge on RFQ and RFP for IT categories.
• Must possess knowledge or industry experience in the above areas.
• Must be detail oriented.
• Essential to be independent and to have interpersonal skills in vendor management.
• Have experience in contract negotiation.
• Have some sourcing experience in supporting IT team for assessment of purchasing needs, conducting market research and identification of potential vendors.

Kafka Cluster Management & Support

• Monitor, maintain, and optimise existing Kafka clusters to ensure high availability and performance
• Troubleshoot and resolve Kafka-related issues in production and non-production environments
• Perform regular health checks, capacity planning, and performance tuning of Kafka infrastructure
• Implement and maintain Kafka security configurations and access controls
• Support incident management and provide timely resolution for Kafka-related incidents

Development & Enhancement

• Develop and enhance Kafka-based applications using Java
• Design and implement Kafka producers, consumers, and stream processing applications
• Write clean, maintainable, and well-documented code following best practices
• Collaborate with development teams to integrate Kafka solutions into existing applications
• Conduct code reviews and ensure adherence to coding standards
• Implement monitoring and alerting solutions for Kafka applications

Continuous Improvement

• Identify opportunities for automation and process improvements
• Stay updated with latest Kafka features and industry best practices
• Contribute to technical documentation and knowledge sharing
• Participate in capacity planning and infrastructure scaling activities

Technical Skills

• Kafka Expertise: Strong hands-on experience with Apache/ Confluent Kafka, including:

• Kafka cluster setup, configuration, and administration & Kafka topics, partitions, replication, and consumer groups

  Kafka Connect and Kafka Streams

  Performance tuning and troubleshooting

• Java Development: Proficient in Java programming with:

• Strong understanding of Java fundamentals and object-oriented programming

  Experience with Kafka Java client libraries

  Knowledge of multithreading and concurrent programming

  Familiarity with build tools (Maven/Gradle)

• Additional Technical Knowledge:

• Experience with message serialisation formats (like, JSON)

  Understanding of distributed systems and microservices architecture

  Knowledge of monitoring tools (Prometheus, Grafana, or similar)

  Familiarity with version control systems (Git)

  Experience with CI/CD pipelines is a plus

Professional Experience

• Minimum 3-5 years of hands-on experience with Apache Kafka
• Proven track record in both development and support roles
• Experience in production support and incident management
• Background in maintaining mission-critical systems

Primary Function

• Responsible for day-to-day IT Support task for Hardware, Software and other IT equipment including network and cooperation with Global IT team for solving the trouble shooting
• Projects Management, liaise with team members and vendors, local and Global Teams members
• Customer service and interpersonal skills required to follow up with users and counterparts, provide feedback and see issues through to resolution
• Resolve application and system failures
• Quotations, orders, and servicing for IT equipment

Network, Infrastructure, Servers and IT Equipment Related Support

• Multi-level support, manage, maintain, and convey resolutions for issues pertaining to Software, Hardware, Printers, IT equipment, Email, Networks, Infrastructure (switches, firewalls), Telecommunications for up to 100 users (local and overseas).
• Understanding the potential cyber security vulnerabilities in computer-based systems, technical procedure, and protection measures to ensure availability and integrity of systems and data
• Configure IT profiles and equipment for joining / leaving users.
• Provide expert knowledge on MS Office and Windows applications to resolve issues
• IT Asset Management, Acquisition and Disposal of IT equipment.
• Monitor Backup Server and Enterprise Backup Systems
• Carry out scheduled and emergency maintenance of managed systems to ensure that the production platforms run at optimal capacity

Support Business and Administration Application Systems

• In-house and web applications and liaise with Vendors respectively.
• Door Access, CCTV and Teams Phone Systems
• Others (Omni-channel, WhatsApp)

We are looking for an SEO Specialist who will take personal responsibility for the success of new and existing clients' SEO campaigns. In this role, you will be accountable for all aspects of clients' SEO strategies, including keyword research, SEO audits, competitor analysis, on-page and off-page optimization, and tracking keyword performance. You’ll play a vital role in enhancing our clients' online visibility and driving organic traffic to their websites.

Why Join Us?

• Flexible Work: Enjoy the option to work from home.
• Comprehensive Benefits: Medical and insurance coverage.
• Professional Growth: Yearly pay increments and access to both internal and external courses.
• Extra Leave: Gain an additional 2 days of annual leave each year.
• Award-Winning Team: Be part of an agency chosen by brands like Adidas, CapitaLand, Grab, Lazada, Alibaba, L’Oréal, Hilton, Zalora, and UOB, recognized as the Search Marketing and Lead Generation Agency of the Year.
• Career Impact: Manage high-profile brand campaigns across Singapore and Asia as part of our exciting expansion.
• Corporate Social Responsibility: As one of the few digital agencies in Singapore dedicated to CSR, our “Project KATE” initiative has supported multiple charities and underserved communities since 2015.

Key Responsibilities:

• SEO Campaign Management: Take ownership of keyword research, SEO audits, competitor analysis, and implement both on-page and off-page optimization strategies.
• Performance Tracking: Monitor and analyze keyword performance, providing insights and recommendations for improvement.
• Content Collaboration: Work closely with the Content Strategist and Sales Team to ensure alignment in strategy and execution.
• Reporting: Generate regular reports detailing campaign performance, along with actionable recommendations to enhance SEO strategies.
• Client Communication: Respond to clients' emails and calls, and conduct online meetings to provide updates and address their needs.
• CRM Updates: Regularly update the company CRM system with campaign progress, client communications, and relevant data.
• Industry Awareness: Maintain up-to-date knowledge of industry news and changes to SEO best practices.
• Data Analysis: Familiarity with tools like Google Analytics and Google Search Console will be a significant advantage in this role.

Requirements:

• Eligibility: Singaporeans or PR holders only.
• Experience: Relevant experience in an SEO-related role is preferred.
• Skills: Excellent client management and communication skills; fluent in written and spoken English.
• Attributes: Proactive, hardworking, responsible, and resourceful, with a cheerful disposition and positive attitude.

Probation Period:

This position includes a 6-month probationary period to assess mutual compatibility within the job role.

Join us in making a direct impact on our clients' success while advancing your career in a growth-oriented and socially responsible company!

Role Summary

We are seeking a detail-oriented and proactive HR Operations professional to manage core HR functions across Singapore, Malaysia, and Vietnam. This role is accountable for driving employee engagement and welfare initiatives, ensuring accurate and timely payroll processing for SG and MY, shaping and maintaining HR policies, and overseeing the performance review and OTI (On-Target Incentive) cycles. The ideal candidate combines strong operational rigor with the ability to think critically about people processes and follow through to completion.

Key Responsibilities

1. Employee Engagement & Welfare (SG/MY/VN)

• Design and roll out engagement programs and welfare initiatives across all three markets, accounting for local cultural and regulatory nuances
• Plan and coordinate engagement activities, town halls, and recognition programs
• Monitor engagement metrics (e.g. eNPS, pulse surveys) and propose action plans based on findings
• Act as a point of contact for employee welfare concerns, escalating and resolving issues appropriately
• Partner with local HR/business stakeholders in MY and VN to ensure consistent engagement standards

2. Payroll Processing (SG & MY)

• End-to-end monthly payroll processing for Singapore and Malaysia entities, ensuring accuracy and timeliness
• Ensure compliance with statutory requirements (CPF, IR8A/IR21, EPF, SOCSO, EIS, PCB, etc.)
• Liaise with finance, vendors, and government bodies on payroll-related matters
• Manage payroll queries, reconciliations, and variance checks
• Maintain proper documentation and audit trails for all payroll transactions

3. Policy Setting

• Develop, review, and update HR policies and SOPs in line with employment law and business needs across SG/MY/VN
• Ensure policies are clearly documented, communicated, and consistently applied
• Benchmark policies against market practice and recommend improvements
• Support implementation and change management when new policies are introduced

4. Performance Review & OTI Oversight

• Own the end-to-end performance review cycle — timeline planning, system/template setup, manager communications, and consolidation of results
• Administer the OTI framework, including calculation logic, tracking, and payout coordination
• Partner with department heads to ensure fair, timely, and well-documented performance evaluations
• Maintain performance and incentive records, and generate reports/insights for leadership

Candidate Profile

• Detailed and Organized — meticulous with data, documentation, and deadlines; able to manage multiple concurrent HR cycles (payroll, reviews, policy) without dropping details
• Good Follow-Up — proactively tracks open items to closure; doesn't let issues or pending approvals stall
• Proactive — anticipates problems and process gaps before they escalate; brings solutions, not just issues
• Ownership — takes full accountability for outcomes across markets, even amid ambiguity or shifting priorities

• Strong Thought Process — able to reason through policy and process decisions logically, weighing compliance, business impact, and employee experience

  Requirements

• Diploma/Degree in Human Resources, Business Administration, or related field
• 3–5 years of HR operations experience, with hands-on payroll exposure (SG mandatory; MY preferred)
• Working knowledge of Singapore Employment Act, CPF regulations, and IR21/IR8A processes; familiarity with Malaysian employment law is a plus
• Experience managing performance review cycles and incentive/bonus schemes
• Regional HR exposure (SG/MY/VN) preferred
• Proficient in Excel/Google Sheets; experience with HRIS or payroll systems is an advantage
• Strong written and verbal communication skills; able to engage stakeholders across different markets and seniority levels

Job Summary:

The Fulfillment Specialist is responsible for end‑to‑end monitoring and coordination of all regional order fulfillment gates, starting after customer order entry and continuing through delivery. The role maintains full visibility over all open customer orders within the region and as a neutral regional authority, defines and manages operational priorities across the individual fulfillment gates as required to meet delivery commitments.

The Fulfillment Specialist primarily operates through internal interfaces and serves as the central operational link between Sales, Customer Team, Customer Delivery Managers, and the internal departments involved in the order fulfillment process, including Engineering /Industrialization, Purchasing / Sourcing Specialists, Production, Quality, Logistics, and Finance. Direct interaction with customers or suppliers is not part of the standard scope of this role and remains the responsibility of the Customer Team, Customer Delivery Manager, and Sourcing functions.

The Fulfillment Specialist ensures that all fulfillment gates provide, maintain, and communicate timely, accurate, and complete order status, milestone, and risk information for customer orders executed within the region. The role retains full ownership for operational prioritization and gate control within the region and is solely accountable for regional execution performance and delivery outcomes.

Responsibilities:

• End-to-end operational responsibility for regional customer orders after order entry
• Monitoring and coordination of the internal gates in the overall order fulfillment process
• Coordination of regional sourcing, purchasing, logistics, quality and warehouse activities including identification and escalation of delivery risks, delays and bottlenecks
• Responsible for setting priorities in the different gates of the regional order fulfillment process as well as requesting corrective measures if necessary to ensure on-time customer delivery dates
• Coordination of orders with cross-location order Fulfillment units
• Monitoring and maintenance of order-relevant dates and data in ERP systems (SAP,EPICOR)
• Ownership of customer On-Time Delivery (together with gate-responsible functions)
• Close coordination and collaboration with Customer Team and/or Delivery Leaders to ensure complete, accurate and descriptive delivery status information including clear reasons for delays and expected delivery dates
• Coordination and follow-up of the tasks defined in MRB/ DMR meeting with the affected departments and stakeholders
• Internal interface and contact for delivery, shipping and invoicing readiness topics and questions
• Responsible for providing order status information to internal Stakeholders
• Forecasting and monitoring of Turnover including escalation management
• Other reasonable duties as assigned

Qualifications and Experience:

• Minimum Diploma in business administration, Supply Chain Management, Logistics or a related discipline
• Minimum 5 years of experience in Order Fulfilment, Supply Chain, Logistics, Customer Operations, Planning or Project Management
• Solid understanding of end-to-end order fulfilment and order-to-cash processes including Experience in monitoring and coordinating of internal process gates within order fulfilment
• Strong accountability with owning outcomes with a focus on delivery the best experience for our customers
• Ability to coordinate orders across multiple locations and sourcing units
• Strong analytical, problem-solving, and decision-making skillset
• Excellent cross-functional communication and stakeholder management skills
• Proven ownership of customer On-Time Delivery (OTD) performance with skills to manage and prioritize orders through different fulfilment gates and ensure customer delivery dates
• Ability to analyze delivery risks and initiate corrective actions when required
• Ability to calculate and maintain turnover / revenue forecasts
• Proficiency in ERP systems (e.g., SAP, Epicor) and Excel-based planning and reporting tools

Position Summary:

The Travel Specialist plays a vital role indriving TTC’s growth by delivering sales and exceptional service to guests andtrade partners, directly supporting the company’s mission to createunforgettable travel experiences across Guided Holidays.  

Key Responsibilities:

Sales

• Convert enquiries into Bookings: Efficiently manage and convert sales leads received via phone, email, web into confirmed bookings within a dynamic, multi-channel contact sales centre environment
• Comprehensive Guest Servicing: Provide end-to-end service by offering flights, rails, pre/post accommodation, Gold Seal Protection to meet all guest travel needs
• Achieve Sales Targets: Execute direct sales strategies to drive revenue growth, achieve and exceed monthly and annual sales targets
• Lead Management: Conduct outbound and follow-up calls to guests who have submitted enquiries or brochure requests, converting interest into bookings
• CRM & GDS Proficiency: Use CRM systems and GDS platforms to manage bookings, track leads, and maintain accurate guest records
• Guest Relationship Ownership: Take full ownership of the guest journey, anticipating needs, delivering exceptional service from initial contract through to post-travel follow-up, ensuring every interaction is a memorable “Moment of Truth”
• Operational and Administrative tasks: Support ministrative work related to travel services

Travel fairs (consumer / trade)

• Participate in travel fairs (consumer and trade exhibitions)

Customer Relations

• Maintain accurate records and documentation related to bookings and customer communications
• Reply with acknowledgement emails to all passenger feedback received through various channels, including email, phone calls, WhatsApp, and other communication platforms
• Coordinate and forward customer feedback and related correspondence to the relevant department for further action
• Represent the brand professionally through consistent and high-quality customer interactions

Experience & Requirements:

• Minium 2 years’ experience in Travel or Hospitality industry preferred
• Customer service, Tele-sales experience, with a strong understanding of the full sales cycle
• Proven track record of meeting or exceeding KPIs, including sales conversion and commission-based target
• Work under pressure and multi-tasks while maintaining professional rapport with clients
• Understand customer needs and propose best alternatives 
• Customer focus, excellent written and verbal communication skills, with the ability to engage confidently across multiple channels
• Experience using CRM systems, such as Salesforces and GDS
• Positive attitude and strong work ethic, with a passion for delivering exceptional guest service
• Prioritizing, time management and organizational skills 
• Relationship management skills and openness to feedback 
• Independent and ability to work in a fast-paced environment 
• Willing to work on weekends or public holidays during Roadshow/Travel Fairs

Others 

• Any other related duties assignedfrom time to time