Total 192 Senior Executive solution architect job vacancies

Responsibilities:

• The projects that we are involved in covers a very broad spectrum including commercial, industrial, institutional, mixed-development, residential, healthcare, infrastructure etc.
• Project Management, coordinate and assist in the day to day running of projects assigned.
• Liaise and coordinate with Clients, Consultants and Contractors.
• Ensure compliance with local building codes and regulations.
• Confidently administer the contract and effectively manage the project team.
• Coordinate and carry out tender, evaluation, recommendation and award processes.
• Proactively identify and resolve technical coordination, site or compliance issues.
• Keep updated on contractual and authorities' requirements.

Requirements:

• Degree in Architectural from recognized tertiary institution under BOA Singapore
• Minimum 8 years post graduate experience
• Familiar with BIM and Authorities submission process and guidelines
• Proficient in Autocad, Revit, Sketchup

Interested and suitable candidate kindly click quick apply. Resume will be routed to Jasmine Chin Yan Min. We regret that only suitable candidate will be notified.

GEMS Recruit/EA License: 23C1459

EA Personnel No: R1442379 (Jasmine Chin Yan Min)

We are looking for a Sales Associate to join our team at Hongxing Handmade Food Solution, specializing in handmade fishballs and meat products.

You will be the frontliner representing our brand, providing excellent customer service and ensuring smooth daily operations.

Key Responsibilities

• Attend to customers and take orders
• Promote and upsell products (fishballs, meatballs, snacks, etc.)
• Handle cashiering (POS system, cash/PayNow/NETS)
• Prepare simple food items (if required)
• Maintain cleanliness and hygiene of the stall
• Assist in stock replenishment and basic inventory checks

Requirements

• No experience required (training provided)
• Positive attitude and willingness to learn
• Able to work in a fast-paced environment
• Able to work shifts, weekends, and public holidays
• Basic English / Mandarin (to communicate with customers)

Responsibilities:

• Involved in large projects ranging from commercial, industrial, institutional, residential, mixed development, healthcare, infrastructure and MRT/rail etc.
• To lead, manage and coordination of projects complying with authorities' requirements and standards.
• Confidently administer the contract and effectively manage the project team and Consultants for best results.
• Proactively identify and resolve technical coordination, site and/or authorities compliance problems.
• Strong leadership skills and ability to work as a team.
• Ensure compliance with local building codes and regulations.
• Coordinate and carry out tender, evaluation, recommendation and award processes.
• Keep updated on contractual and authorities' requirements.
• Nurture, coach and upgrade skill levels of team members.

Requirements:

• Architectural masters/degree recognized by Board of Architects Singapore.
• Minimum 10 years of post-graduate architectural experience.
• Bim/Revit, Archicad, Autocad, Sketchup, In-Design, as well as basic rendering and graphics publishing software programs.

Interested and suitable candidate kindly click quick apply. Resume will be routed to Jasmine Chin Yan Min. We regret that only suitable candidate will be notified.

GEMS Recruit/EA License: 23C1459

EA Personnel No: R1442379 (Jasmine Chin Yan Min)

As a Senior Solution Engineer at Snowflake, you will partner closely with Sales, Product, Engineering, and Marketing to drive customer success across the Financial Services industry. You will act as a trusted technical advisor, translating complex business challenges into scalable, secure, and high-performing data platform solutions on Snowflake.

This role requires a blend of deep technical expertise, industry knowledge, and strong customer engagement skills. You will lead technical discovery, architect solutions, deliver compelling demonstrations, and guide customers through proof-of-concepts and production adoption.

A strong understanding of the Singapore regulatory landscape (e.g., MAS guidelines, data residency, cloud security requirements) is essential.

RESPONSIBILITIES:

• Present Snowflake technology and vision to executives and technical contributors at prospects and customers

• Work hands-on with prospects and customers to demonstrate and communicate the value of Snowflake technology throughout the sales cycle, from demo to proof of concept to design and implementation

• Maintain a deep understanding of competitive and complementary technologies and vendors and how to position Snowflake in relation to them

• Collaborate with Product, Engineering, and Marketing to provide FSI-specific feedback, influence roadmap, and create reusable assets (reference architectures, demo patterns, best practices)

• Be an advocate and develop mutual trust with the technical audience on the customer side

MINIMUM REQUIREMENTS:

• Extensive working experience in customer facing solution engineering role

• Strong competency on modern data stacks, ETL/ELT, data warehouse/lake, data science , Gen AIand Data Apps

• Excellent ability to present to both technical and executive audiences, whether through impromptu whiteboarding or structured presentations and demos.

• Hands-on expertise with SQL & Spark

STRONGLY DESIRED:

• Experience with large-scale data platforms (e.g., Teradata, Netezza, Exadata, Greenplum, Hadoop)

• Programming/scripting experience (e.g., Python, Java, Spark)

• Experience selling or supporting enterprise data/analytics platforms

• Strong stakeholder management and value-based selling skills

• Degree in Computer Science, Engineering, Mathematics, or related field skills 

• Identifying key stakeholders, winning value propositions, and compelling events

ADDED BONUS FOR:

• Hands-on experience with Lakehouse architectures

• Exposure to Data Science / AI / ML / Generative AI workloads

• Familiarity with BI tools (e.g., Tableau, Power BI)

• Cloud platform experience: AWS, Azure, or GCP

• Relevant services (e.g., S3, Glue, SageMaker, Azure Data Factory, etc.)

• Experience with OLAP data modeling and enterprise data architecture

• Background in Financial Services (either as a practitioner or vendor)

• Experience selling enterprise SaaS solutions

Company's Profile

Julian Grey’s client is a real estate developer.

Responsibilities

• Lead and manage design development for residential projects from concept through completion
• Coordinate with consultants and internal teams to deliver practical and well-integrated design solutions
• Manage authority submissions and liaise with relevant agencies to ensure approvals
• Oversee design coordination across architectural, structural and M&E disciplines
• Review drawings and ensure alignment with project requirements, quality standards, and timelines
• Support site teams in resolving design and coordination issues during construction

Requirements

• Minimum 6 years of relevant experience in Singapore projects
• Proven experience in landed housing developments
• Strong familiarity with local authority requirements and submission processes
• Proficient in AutoCAD; BIM/Revit knowledge is advantageous

Follow us for more updates, interview tips!
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https://www.facebook.com/juliangreygroup/
Our telegram channel for job opportunities - https://t.me/jobopportunitiessg

Interested Applicants
Please WA Marie @ 8043 9947
Shortlisted candidates will be notified

Marie Xie
Reg No. R1103987
Julian Grey Corporate Advisory Pte. Ltd.
EA License No: 19C9568

Overview

We are the FastTrack Team, a diverse group of passionate technology professionals driven to help our customers derive high value from their Microsoft investment.  Focused on driving E5 Security and Compliance, Copilot growth and the required security posture at scale with customers, FastTrack plays a primary worldwide role in executing this strategy at scale across our customers and partners while working side by side with multiple Microsoft engineering, data analysis, marketing, sales, support, and operational teams.  We are looking for individuals who are passionate about helping customers adopt AI, Microsoft 365 products, by envisioning, designing, and executing innovative approaches to solve their business challenges, and effectively work side by side with a team of driven technology and business professionals to improve our products. 

As a FastTrack Architect you will engage with the most complex and critical of Microsoft’s customers to ensure their Microsoft 365 deployment is successful. The FTA will capture the customers’ intent and understand their needs a blend them into a plan that is designed to mitigate risk while achieving the fastest deployment and adoption of the M365 services to provide the maximum ROI for the customer. The FTA provides a senior level connection with these complex customers, bringing both technical capabilities as well as project governance and senior level connection with the customer’s leadership teams.

As a FTA, you will work with FTAs, SMEs, account team, partner, support and consulting resources to help customers in their AI & security journey, educate them at a technical level, demonstrate, and prove our solutions, and drive value in all engagements. Being part of this team will allow you to maintain and develop your deep technical expertise across Microsoft and non-Microsoft (compete) AI, Security and other cloud-based technologies. 

Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

Responsibilities

• Proven ability to engage clients, understand their needs, and map them into M365 Copilot and M365 E5 products and drive intent, technical deployment and adoption. Understand the customer segment, apply competitive analysis and market insights, that drive key business outcomes. Strong presentation, demonstration, and communication skills. 
• Deliver business value through direct CXO-level interactions.
• Comfortable and experienced in pre-sales, project envisioning, planning, development, deployment, and management.
• Proven track record of change management and stakeholder and escalation management.
• Prepare for, attend, and present customer details in regional Customer Review Meetings.
• Experience with technical enablement and adoption using Microsoft 365 products, covering both Copilot and E5 Security. Awareness of compete products.
• Experience with Security, Governance best practices.
• Experience with cloud and hybrid, or on premises infrastructures, architecture designs, industry standards, and/or technology management.
• Certification in relevant AI, Security technologies or disciplines.

Qualifications

Required Qualifications:

• Bachelor's Degree in Computer Science, Engineering, Supply Chain, or related field AND 4+ years experience in technical program/product management, coding, software development/delivery workOR equivalent experience.
• 3+ years of customer-facing experience.
• Hands-on experience in M365 product platform (Copilot, Modern Work, Security & Compliance), technical enablement, solution design, product demonstration and proof of concept, deployment and adoption.

Other Requirements:
Ability to meet Microsoft, customer and/or government security screening requirements are required for this role. These requirements include but are not limited to the following specialized security screenings:

• Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter.

Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance with religious accommodations and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.

Responsibilities:

• The projects that we are involved in covers a very broad spectrum including commercial, industrial, institutional, mixed-development, residential, healthcare, infrastructure etc.
• Project Management, coordinate and assist in the day to day running of projects assigned.
• Liaise and coordinate with Clients, Consultants and Contractors.
• Ensure compliance with local building codes and regulations.
• Confidently administer the contract and effectively manage the project team.
• Coordinate and carry out tender, evaluation, recommendation and award processes.
• Proactively identify and resolve technical coordination, site or compliance issues.
• Keep updated on contractual and authorities' requirements.

Requirements:

• Degree in Architectural from recognized tertiary institution under BOA Singapore
• Minimum 8 years post graduate experience
• Familiar with BIM and Authorities submission process and guidelines
• Proficient in Autocad, Revit, Sketchup

Interested and suitable candidate kindly click quick apply. Resume will be routed to Jasmine Chin Yan Min. We regret that only suitable candidate will be notified.

GEMS Recruit/EA License: 23C1459

EA Personnel No: R1442379 (Jasmine Chin Yan Min)

Responsibilities:

• Involved in large projects ranging from commercial, industrial, institutional, residential, mixed development, healthcare, infrastructure and MRT/rail etc.
• To lead, manage and coordination of projects complying with authorities' requirements and standards.
• Confidently administer the contract and effectively manage the project team and Consultants for best results.
• Proactively identify and resolve technical coordination, site and/or authorities compliance problems.
• Strong leadership skills and ability to work as a team.
• Ensure compliance with local building codes and regulations.
• Coordinate and carry out tender, evaluation, recommendation and award processes.
• Keep updated on contractual and authorities' requirements.
• Nurture, coach and upgrade skill levels of team members.

Requirements:

• Architectural masters/degree recognized by Board of Architects Singapore.
• Minimum 10 years of post-graduate architectural experience.
• Bim/Revit, Archicad, Autocad, Sketchup, In-Design, as well as basic rendering and graphics publishing software programs.

Interested and suitable candidate kindly click quick apply. Resume will be routed to Jasmine Chin Yan Min. We regret that only suitable candidate will be notified.

GEMS Recruit/EA License: 23C1459

EA Personnel No: R1442379 (Jasmine Chin Yan Min)

Key responsibilities

·       You’ll will be accountable for driving the entire lifecycle of feature development and delivery.

·       Lead as a feature owner, taking charge of feature requirement analysis, estimation for the topic, stakeholder engagement, requirement baseline establishment, and collaboration with technical leads and product owners. 

·       In addition to business analysis, you will be responsible for solution design, configuration and rule implementation in GPP (Third party product)

·       Provide detailed estimates for work break down structure (WBS) to facilitate project planning and execution

• Supporting test automation for the design/execution/maintenance of the automated test suites

·       Drive the creation of requirement, setting up acceptance criteria’s with test data for automation and ensure thorough grooming of requirements for developers.

·       Validation of development/automation results, performing end-to-end testing of complete feature with product owner agreement for test cases as well as in validating the results.

·       Oversee the feature handover for UAT testing with all evidence of end-to-end testing and including support until delivery to Production.

·       Provide ongoing maintenance and support for the existing cash management & reporting applications, ensuring its stability and performance. 

·       Collaborate with cross-functional teams to ensure the successful delivery of projects and initiatives. 

·       Apply Agile and Scrum methodologies to drive project success. 

Qualifications and Profile

·       Minimum 8+ years of relevant business analyst and subject matter expertise with banking IT systems (payment systems and core banking applications), with preferable experience in Global PayPlus (GPP) payment engine (version 4.6.24 and above) 

·       Experience as a Business and Solution Analyst, preferably in cash management, with expertise in financial standards and detailed knowledge of payment file formats ISO 20022 and SWIFT. Experience with payment field/value mapping and validations.

·       Preferably with knowledge on payment systems and exposure to Payments Hub, Clearing and Settlement, Automated clearing house programs, FX Conversion, FX Rate Types, FX Spread & Markup, Modern FX Solutions and channels.

·       Proficient in gathering requirements, possessing excellent documentation skills, and demonstrating effective communication abilities to ensure clear understanding and alignment among stakeholders.

·       Solid knowledge in creating feature files, ensuring thorough documentation and clarity in specification of development teams.

·       Strong understanding of application flow and architecture, enabling the ability to grasp the global picture and conduct effective requirements analysis 

·       Proven experience in leading the design and implementation of complex features and applications. 

·       Proficiency in Agile and Scrum working methodologies. 

·       Excellent problem solving and troubleshooting skills. 

·       Effective communication and teamwork skills. 

·       Financial industry experience is a plus

Other Professional Skills and Mindset

§  Excellent communication and presentation skills with the ability to communicate core concepts to IT Management, executives and developers

§  Comprehensive understanding of and experience working in Agile team

§  Very good organization skill with attention to details, Team player mindset

GMP Recruitment Services (S) Pte Ltd | EA Licence: 09C3051 | VO UYEN AI LINH | Registration No: R22109232

We are hiring a Senior Microsoft Dynamics 365 Solution Architect to lead the design and delivery of enterprise CRM and omnichannel contact centre solutions for large-scale organisations, including government and public sector programmes in Singapore.

This role requires strong techno-functional expertise across Dynamics 365 Customer Service, Power Platform, Azure, and system integration, with the ability to translate business requirements into scalable, secure, and cloud-native solutions.

Key Responsibilities

Business Analysis & Stakeholder Management

• Gather and analyse business requirements from stakeholders across operations, IT, and leadership teams
• Conduct AS-IS / TO-BE process analysis and define transformation roadmap
• Develop Business Requirements Documents (BRD) and solution scope
• Map customer/citizen journeys and service workflows

Solution Design (Functional & Technical)

• Design end-to-end Microsoft Dynamics 365 CRM solutions (Customer Service, Sales, Field Service)
• Define case management, SLA management, and knowledge management frameworks
• Design omnichannel engagement (voice, email, chat, web portals) using Dynamics 365 Omnichannel
• Develop Functional Requirements Documents (FRD) including:Entity/data models (Dataverse)Business process flows and automationSecurity roles and access controls

Architecture & Microsoft Stack

• Architect solutions using:Microsoft Dynamics 365 CRMPower Platform (Power Apps, Power Automate, Power BI)Microsoft Azure (cloud-native architecture)Dataverse
• Implement identity and access management using Azure Active Directory (Azure AD / Entra ID)

Integration & API Design

• Design and implement integrations with:Enterprise systems and legacy platformsGovernment systems and digital servicesContact centre / telephony platforms
• Define API architecture, middleware, and messaging patterns
• Ensure data consistency and interoperability across systems

Security, Governance & Compliance

• Implement security architecture aligned with Singapore government standards
• Ensure PDPA compliance, data protection, and access governance
• Configure:Role-Based Access Control (RBAC)Audit logs and monitoringSecure cloud deployment

Programme Delivery & Implementation

• Lead delivery across SDLC phases (Discovery, Design, Build, Test, Deploy)
• Define solution architecture, delivery governance, and best practices
• Manage risks, timelines, and stakeholder communication

Required Skills & Experience (Keyword-Rich)

• 8+ years of experience in Microsoft Dynamics 365 CRM
• Strong expertise in:Dynamics 365 Customer Service / CRMPower Platform (Power Apps, Power Automate, Power BI)Microsoft Azure architectureDataverse data modelling
• Experience in CRM implementation, solution architecture, and system integration
• Knowledge of:API integration (REST, SOAP)Middleware / microservices architecture
• Experience in contact centre platforms / omnichannel solutions
• Familiarity with Singapore Government / GovTech / public sector projects is an advantage
• Strong stakeholder management, consulting, and communication skills

Preferred / Good to Have

• Microsoft certifications (e.g., Dynamics 365, Power Platform, Azure)
• Experience with GovTech, public sector, or regulated industries (banking, healthcare)
• Exposure to DevOps, CI/CD, and Agile delivery models

Seniority Level

Senior / Lead / Architect

Job Description

• Industry/ Organization Type: Architectural Firm
• Position Title: Architect / Senior Architectural Executive
• Working Location: Tanjong Pagar (walk distance from MRT)
• Working Hours: 5 Days, Mon – Fri (9am – 6pm)
• Salary Package: Basic Salary + Variable Bonus
• Duration: Permanent

Key Responsibilities

• Oversee and lead project teams to ensure timely delivery, cost efficiency, and compliance with client expectations and regulatory standards.
• Simultaneously manage several projects from initial design through to final construction handover.
• Evaluate and align team workflows with organizational protocols, recommending enhancements where needed.
• Foster strong collaborative relationships with stakeholders to support long-term partnerships.
• Contribute to business development efforts by assisting in the acquisition of new projects.
• Review and refine architectural drawings and BIM models, including model creation, submission sets, detailed layouts, clash detection, construction documentation, and as-built records.
• Prepare and submit required documentation to relevant authorities, ensuring accuracy and completeness.

APPLY NOW!!!

• Diploma in Architecture or equivalent accreditation from recognized professional bodies such as the Board of Architects (BOA)
• Minimum of 5 years’ experience in an architectural role.
• Proven track record in managing projects from conceptual design to construction completion.
• Competent in producing and interpreting technical construction details
• Experience in both private and public residential developments in Singapore is preferred
• Good proficiency in design and visualization tools such as AutoCAD, Revit, SketchUp, Photoshop, Lumion/ Enscape.

Kindly apply through ANY of the following methods:

• Submit your application by clicking the APPLY button;
• Email your resume to Job@anradus.com.sg. Please indicate #78818 on the email subject.

Anradus Application Policy: We value each application and ensure every resume is reviewed. Our process is efficient, typically concluding within 3 working days. If you do not receive communication from us within this timeframe, it's likely that your application has not been shortlisted by our client. In such cases, we recommend continuing your job search to maximize your opportunities.

Anradus Pte Ltd | EA License No. 20C0161 | Rachael Lee | EA Reg No.: R2093131

Job Highlights

Professional development opportunities are abundant

Job Description

We are seeking for a motivated and self-disciplined incumbent to join us as a HR Associate to accomplish efficiency on HR operational activities and walk through employee’s lifecycle as a team player in the HR department. The successful incumbent will have the opportunity to attain the next level of career development at the position of managerial level.

Duties and Responsibilities:

-Computer and payroll system, IRAS, IR21, WICA, Security bond, Insurance Premiums.

WPOL, EPOL, myMOMportal and MOM related issues.

-Uphold safety rules and review of safety breaches of workers.

-Attend to and manage worker needs, complains, feedback on a daily basis whenever neccessary.

-Handle the application of training grants and liaise with training vendors for external training programs

-Conduct periodic reviews and assist in the enhancement of HR Policies & Procedures / SOP to ensure compliance with statutory requirements

-Assist in the driving/implementation of new HR initiatives

-Preparation of HR Management Reports

-Assist in ad-hoc HR related jobs

Requirements:

-Minimum 1 years of HR/ Admin experience

-Good knowledgable and understanding in the laws of Ministry of Manpower Singapore, which include the laws to hiring and termination of employee's contract, compensation and penalties, TADM, Employee Claim Tribunals.

-Knowledgable in safety standards that workers have to comply when working at site or factories

-Knowledgable about the different training courses that workers and staff have to undergo before able to be tasked and assigned to a specific job, (For example, what an individual must hold to be able to be an RA leader?)

-Capable in solving and managing worker's day to day issue, complaints and awareness raised.

-Excellent interpersonal, communication and organizational skills.

-Proficient at Microsoft Excel and Drafting of Letters.

-Good team player with the ability to work in a fast pace environment.

-Knowledge of InfoTech will be advantageous.

-Good writing and communication skills are essential.

-Excellent interpersonal skills in dealing with all levels of people.

-Responsible and meticulous with an eye for details.

Responsibilities:

• The projects that we are involved in covers a very broad spectrum including commercial, industrial, institutional, mixed-development, residential, healthcare, infrastructure etc.
• Project Management, coordinate and assist in the day to day running of projects assigned.
• Liaise and coordinate with Clients, Consultants and Contractors.
• Ensure compliance with local building codes and regulations.
• Confidently administer the contract and effectively manage the project team.
• Coordinate and carry out tender, evaluation, recommendation and award processes.
• Proactively identify and resolve technical coordination, site or compliance issues.
• Keep updated on contractual and authorities' requirements.

Requirements:

• Degree in Architectural from recognized tertiary institution under BOA Singapore
• Minimum 8 years post graduate experience
• Familiar with BIM and Authorities submission process and guidelines
• Proficient in Autocad, Revit, Sketchup

Interested and suitable candidate kindly click quick apply. Resume will be routed to Jasmine Chin Yan Min. We regret that only suitable candidate will be notified.

GEMS Recruit/EA License: 23C1459

EA Personnel No: R1442379 (Jasmine Chin Yan Min)

Responsibilities:

• Involved in large projects ranging from commercial, industrial, institutional, residential, mixed development, healthcare, infrastructure and MRT/rail etc.
• To lead, manage and coordination of projects complying with authorities' requirements and standards.
• Confidently administer the contract and effectively manage the project team and Consultants for best results.
• Proactively identify and resolve technical coordination, site and/or authorities compliance problems.
• Strong leadership skills and ability to work as a team.
• Ensure compliance with local building codes and regulations.
• Coordinate and carry out tender, evaluation, recommendation and award processes.
• Keep updated on contractual and authorities' requirements.
• Nurture, coach and upgrade skill levels of team members.

Requirements:

• Architectural masters/degree recognized by Board of Architects Singapore.
• Minimum 10 years of post-graduate architectural experience.
• Bim/Revit, Archicad, Autocad, Sketchup, In-Design, as well as basic rendering and graphics publishing software programs.

Interested and suitable candidate kindly click quick apply. Resume will be routed to Jasmine Chin Yan Min. We regret that only suitable candidate will be notified.

GEMS Recruit/EA License: 23C1459

EA Personnel No: R1442379 (Jasmine Chin Yan Min)

Since 2012, Zetta Solution has been helping businesses in Singapore improve the way they work through technology, cloud-based solutions, and digitalization. We believe good software should not only be powerful, but also well-supported — and that is where this role comes in.

We are looking for a Software Support Executive who is patient, dependable, eager to learn, and passionate about helping clients solve problems. This role is ideal for someone who is starting out in the tech industry, or someone who wants to build a strong foundation in software support, client communication, and business systems.

If you enjoy problem-solving, interacting with people, and learning how software works in real business environments, this could be a great role for you.

As part of the support team, you will play an important role in helping clients use our software smoothly and confidently.

Client Support

• Provide support for our ERP and business software solutions by assisting clients with system-related issues and enquiries

• Respond to support calls, messages, and tickets in a timely and professional manner

• Guide clients on system usage, basic troubleshooting, and issue resolution

• Follow up on outstanding issues and ensure proper closure and communication

Troubleshooting & Issue Handling

• Investigate, troubleshoot, test, and document reported issues

• Work closely with internal teams to identify the root cause of problems

• Escalate issues to the development, project, or management team when required

• Assist in verifying fixes and updates before communicating back to clients

System Support & Maintenance

• Support routine system checks and maintenance activities to help ensure stable performance

• Assist with testing and validation when updates, fixes, or enhancements are released

• Help monitor recurring issues and identify areas for improvement

Documentation & Administration

• Prepare and maintain support records, reports, issue logs, and documentation

• Assist in managing internal support schedules, follow-ups, and coordination tasks

• Ensure support cases are properly documented for tracking and future reference

• Support the team with administrative tasks required for smooth day-to-day operations

Team Collaboration

• Work closely with support, project, and development teams to ensure clients receive accurate and consistent assistance

• Contribute to process improvements by highlighting recurring issues and support challenges

• Assist in maintaining a positive and professional support experience for clients across different industries

What We’re Looking For

Educational Background

• Diploma in Computer Engineering, Information Technology, or a related field

• Alternatively, Higher Nitec or above in IT or equivalent qualifications

Skills & Qualities

• Strong willingness to learn and grow in a software support role

• Good problem-solving and analytical skills

• Organized, responsible, and detail-oriented

• Able to communicate clearly and professionally with clients

• Positive attitude, patience, and a service-oriented mindset

• Able to work independently as well as in a team

• Comfortable handling both support and administrative responsibilities

Bonus Points If You Have

• Familiarity with ERP systems or business software

• Exposure to troubleshooting software or system-related issues

• Experience in customer service, helpdesk, or technical support

Why Join Zetta Solution

At Zetta Solution, you will gain practical experience in a real working environment where technology meets business operations. This is a valuable opportunity for someone who wants more than just routine work.

What You Can Expect

• Hands-on exposure to real software support cases across different industries

• Opportunities to learn how ERP and business systems work in actual business environments

• A supportive team that values attitude, initiative, and willingness to learn

• Broad exposure to client communication, troubleshooting, testing, and internal coordination

• A good foundation for future growth into senior support, project coordination, consulting, or other tech-related roles

This role is especially suitable for someone who wants to build skills, gain real experience, and grow steadily in the tech industry.

If you are enthusiastic about technology, eager to learn, and ready to build your career in software support, we would love to hear from you.