We are seeking a committed and proactive Site Engineer to join our PMC team for the MMMLL Project. The successful candidate will be responsible for supervising site activities, coordinating with consultants and contractors, and ensuring works are carried out according to approved drawings, specifications, quality, and safety requirements.

Responsibilities:

• Supervise and monitor daily site activities and construction progress.
• Coordinate with consultants, contractors, subcontractors, and relevant authorities.
• Ensure works are carried out in compliance with approved drawings, specifications, and project requirements.
• Monitor site quality, safety, and workmanship standards.
• Prepare and maintain site reports, progress updates, and documentation.
• Attend site meetings and assist in resolving technical and site coordination issues.
• Verify contractor’s work progress and report any non-conformance or delays.
• Ensure proper implementation of project procedures and site instructions.

Requirements:

• Bachelor’s Degree in Civil Engineering or related engineering field.
• Minimum 3–5 years working experience in Road projects.
• Experience in PMC / consultant supervision environment will be an advantage.
• Good knowledge of construction methods, site coordination, and quality control.
• Able to work independently with minimum supervision.
• Good communication and reporting skills.

Perks & Benefits

• Allowance (travel stipends, Site Allowance, etc.)
• GPA Insurance
• Training & development

我們正在為MMMLL專案尋找一位積極主動、盡職盡責的現場工程師加入我們的專案管理顧問團隊。成功入選者將負責監督現場活動，與顧問和承包商協調，並確保所有工作均按照已批准的圖紙、規範、品質和安全要求進行。

職責：

• 監督及管理日常現場活動及施工進度。
• 與顧問、承包商、分包商和相關部門協調。
• 確保施工工作符合已批准的圖面、規範和專案要求。
• 監督現場品質、安全和工藝標準。
• 準備和維護現場報告、進度更新和文件。
• 參加現場會議，協助解決技術和現場協調問題。
• 核實承包商的工作進度，並報告任何不合格或延誤。
• 確保正確執行專案程序和現場指令。

要求：

• 土木工程或相關工程領域的學士學位。
• 至少3-5年道路工程工程工作經驗。
• 具專案管理顧問/顧問監理環境經驗者優先考慮。
• 具備良好的施工方法、現場協調和品質控制知識。
• 能夠獨立工作，只需極少監督。
• 良好的溝通和報告能力。

福利待遇

• 津貼（旅費、現場津貼等）
• GPA保險
• 培訓與發展

Job Description:

• Liaise and coordinate with all consultants, contractors, suppliers and local authorities.
• Monitor work progress and ensure timely completion of construction works accordance with approved specification, quality and schedule.
• Oversee the whole project department; provide necessary technical supports, action plans and advice to ensure smooth implementation of projects.
• Work closely with all consultants in establishing drawing for tender and construction.
• Organize and monitor the submission status at various stages of development process.
• Resolve design / construction site constrains and concerns.
• Ensure that the Certificate of Compliance and Completion (CCC) is obtained on time.
• Check all drawings to ensure drawings are well coordinated and developer’s requirements are met.
• Lead QAQC team to handle defect works after handover to house owner.

Requirements:

• Able to work independently
• At least 5 years in Civil Engineering (Structure design)
• Candidate must possess at least Diploma / Degree in Architecture/Building/Civil Engineering/ Project Management / Project Development)
• Fluent in English and Bahasa Malaysia both written and spoken is preferred.
• Well versed in MS Office and AutoCAD
• Work location based in Bukit Mertajam

Perks & Benefits

• Commission and bonus
• Allowance (travel, transportation, etc.)
• Team activities
• Personal leave
• Open culture
• Personal development opportunities
• Paid training and development

職位描述：

• 與所有顧問、承包商、供應商和地方當局聯絡和協調。
• 監督工程進度，確保依照核准的規範、品質和進度要求及時完成施工工程。
• 全面負責專案部門；提供必要的技術支援、行動計畫和建議，以確保專案順利實施。
• 與所有顧問密切合作，制定招標和施工圖。
• 組織並監控開發過程各階段的提交狀態。
• 解決設計/施工現場的限制和問題。
• 確保按時取得合規和完成證書（CCC）。
• 檢查所有圖紙，確保圖紙協調良好，並滿足開發商的要求。
• 帶領品質保證/品質控制團隊處理房屋交付給業主後的缺陷工作。

要求：

• 能夠獨立工作
• 至少5年土木工程（結構設計）經驗
• 應徵者必須至少擁有建築/建築工程/土木工程/專案管理/專案開發專業的文憑/學位）
• 精通英語和馬來語（書面和口語）者優先考慮。
• 精通微軟辦公室軟體和AutoCAD
• 工作地點位於大山腳

福利待遇

• 佣金和獎金
• 津貼（旅遊、交通等）
• 團隊活動
• 個人休假
• 開放文化
• 個人發展機會
• 有薪培訓和發展

Supervise and coach all FOH service staff, including catering executives, supervisors, and part-time assistants

Conduct daily pre-shift briefings, service standards check, and floor walk-throughs

Own the dining experience: ambiance, cleanliness, queue management, guest flow, and service timing

Manage staffing schedules and deployment across counters, serveries, and catered function setups

Handle guest feedback and service recovery in a professional and timely manner

Work closely with the culinary team on service transitions, menu changes, and special promotions

Train team on Chinese dining etiquette, service protocols, and brand standards

Monitor FOH equipment, mise en place, and supply levels; escalate to operations as needed

Ensure all team members are certified in basic food hygiene; drive food safety practices on the floor

Support Account Manager in client reporting, site visits, and special events

Requirements:

Minimum 3 years in F&B service management, ideally in hotels, Chinese restaurants, or high-volume corporate dining

Strong floor leadership — ability to motivate, manage, and grow a diverse team

Familiar with Chinese dining service culture (e.g., banquet-style, set meal, dim sum service norms)

Experience in managing service for premium tech campuses or hotel F&B is advantageous

Calm, solution-oriented under pressure; skilled in service recovery

Good communication skills; bilingual in English and Mandarin preferred

Basic Food Hygiene Certificate (WSQ); higher certifications an advantage

Sales Support (Retail) is responsible for administrative and sales support of one or more sales people. Activities include processing and confirming customer transactions, while maintaining accounts, research lists, and compiling statistical information.

Consumer Banking covers activities related to providing services and products directly to consumers through various business channels. This group includes retail banking, consumer lending, auto finance, small business banking, and related business areas. The Sales function is responsible for new business and revenue generation, supporting customers in finding products, solutions, and services that best meet their needs. Sets the direction and policies for sales activities, and manages the execution of these plans.

Relationship Officer - United Overseas Bank Ltd

Job Summary:
The Relationship Officer is responsible for administrative and sales support of one or more sales people.

Job Responsibilities:
* Collaborate with internal product specialists and support teams to deliver seamless and integrated banking services.
* Ensure strict adherence to all internal policies, procedures, and regulatory requirements, including Anti-Money Laundering (AML) and Know Your Customer (KYC) guidelines.
* Respond promptly and efficiently to client inquiries, concerns, and requests, providing excellent customer service.

Drive Aftermarket Growth for HJ Lubricators

G&O Maritime Group is seeking ahigh-performing Service Sales Manager to lead the growth of our aftermarketbusiness for HJ Lubricators across APAC, based in Singapore.

In this role, you will take commercial ownership of service sales withincylinder lubrication systems, supporting shipowners in optimizing engineperformance, reducing wear, and improving operational efficiency.

Your Mission

Maximize service revenue and customerlifetime value by leveraging the installed base of HJ Lubricators andpositioning G&O as a trusted long-term service partner.

Key Responsibilities

·        Drive service sales for HJLubricators (cylinder lubrication systems)

·        Sell service agreements, spareparts and service

·        Identify new businessopportunities across APAC shipping markets

·        Build strong relationships withtechnical superintendents, fleet managers, and shipyards

·        Manage sales pipeline,forecasting, and reporting

·        Act as the main interfacebetween customers and internal technical/service teams

·        Promote performanceoptimization, cost savings, and engine lifetime extension

What You Bring

·        Experience in maritimetechnical sales or aftermarket services

·        Good understanding oftwo-stroke engine lubrication and cylinder condition management

·        Commercial mindset with strongnegotiation skills

·        Experience working withshipowners, operators, or shipyards, preferably in APAC

Who You Are

·        Results-driven and proactive

·        Strong relationship builder

·        Independent and structured

·        Able to translate technicalsolutions into clear customer value

Why Join G&O Maritime Group?

·        Represent HJ Lubricators – aspecialized and technically strong brand

·        Based in Singapore – a globalmaritime hub

·        Opportunity to driveaftermarket growth within G&O Maritime group

·        Join a skilled andinternational team

Apply Now

If you are ready to take ownership of ahigh-impact role in maritime aftermarket services, we look forward to yourapplication.

Ya Kun Kaya Toast Service Crew

*Multiple Locations *

• SINGAPOREANS / PR ONLY
• Hands-on training provided!
• Full-Time preferred/Shift work

*Outlet Manager / Cashier / Toaster / Brewer / Cleaner*

START TRAINING IMMEDIATELY / UP TO $3,000*  *T&C apply to different positions

Working locations:

• 313@somerset Orchard
• North-East Line heartland mall (NEL MRT)

Working hours:

• Rotating AM/PM shifts for Full-Timers (subject to schedule) / Flexible working hours for Part-Timers (based on your available hours & shift schedule)

Responsibilities:

• Responsible for manning the outlet stations and product preparation.
• Toasting, brewing, cooking, cashiering and general cleaning duties.
• Compliance with NEA safety and hygiene standard requirements.
• Provide good customer service and product quality.
• Perform other duties as assigned by the Supervisor.

Requirements:

• Physically fit
• No experience is required, but you must have a positive attitude and be prepared to work hard.
• Customer-centric and a team player.
• The ability to commence work at short notice will be an advantage.
• Only Singaporeans/PRs may apply.

Benefits:

• Part-time / Contract position: Up to S$15/hour *T&C apply to different positions
• Full-time position: Up to S$3,000, including OT & Incentive *T&C apply to different positions
• Good Career Progression
• Loyalty Bonus & Incentive
• In-house Meal Provided
• Staff Discount
• Medical Benefits
• Annual Leave

Only Singaporeans/PRs may apply! WhatsApp 88510977 now to join the Ya Kun Family!

Ya Kun BRN/UEN202412552M

Philips is a leading global healthcare company aiming to improve the lives of 3 billion people by 2030. We strive to make the world healthier and more sustainable through innovation developed across a broad range of Imaging, Healthcare Informatics, and Monitoring systems.

Your opportunity

Philips Health Systems is seeking a Service Business Manager to lead APAC services from Singapore. In this strategic role, you will set the services agenda, align the service portfolio to overarching business objectives, and ensure regulatory and delivery readiness across markets. You will drive commercial and operational performance through rigorous financial oversight, advanced analytics, and continuous improvement initiatives, while building market capabilities and strengthening stakeholder partnerships. Additionally, you will lead talent and succession planning to embed a high‑performance, customer‑centric culture that secures long‑term growth and competitive advantage.

Your role:

• Leads the strategic direction of the service‑sales funnel, ensuring alignment with service portfolio strategies and broader business objectives.

• Deploys funnel health standards, performance expectations, and long‑range capability needs to support sustainable growth across markets and segments.

• Oversee and optimize service sales funnel, run health checks to identify funnel gaps by segment, stage stagnation and weak opportunities.

• Conduct pipeline reviews, analyze coverage ratios, conversion rates, aging, and velocity metrics. Identify shortfalls versus AOP targets and trigger funnel-fill initiatives and corrective actions.

• Applies advanced analytics to assess conversion drivers, segment performance, and market opportunities, shaping portfolio and go‑to‑market decisions.

• Drives a unified funnel cadence across teams, ensuring use of standardized dashboards, consistent prioritization frameworks, and timely execution of next-best actions.

• Ensure real-time CRM updates, coach opportunity owners on next-best actions and stage progression, assign action owners/dates, and track completion.

• Maintain team accountability for data hygiene, forecast accuracy, and individual funnel coverage targets.

• Supports cross-functional initiatives that enhance sales effectiveness, such as CRM optimization, data governance improvements, and opportunity qualification frameworks.

• Leads the consolidation of monthly forecasts (commit/upside), ensuring accuracy, risk visibility, and cross‑functional alignment with nance, service delivery, and commercial teams.

• Escalates systemic risks, structural deal blockers, and strategic gaps to executive leadership, enabling proactive business decision‑making.

• Ensures the service organization is fully prepared for solution and service delivery by driving readiness across processes, enablement tools, documentation, and customer‑facing materials.

• Defines end‑to‑end service enablement requirements—including tooling, process improvements, and operational KPIs—to strengthen portfolio execution.

• Champions continuous improvement initiatives that enhance service availability, operational productivity, and customer outcomes, using funnel insights to prioritize strategic interventions.

• Implements systemic improvements to increase funnel throughput, customer retention, and deal margin performance.

• Ensures full compliance with global regulatory requirements across service operations and proactively mitigates risks impacting delivery, opportunity execution, or customer satisfaction.

• Partners with cross‑functional business leaders to align service priorities, share funnel insights, and drive coordinated growth initiatives across markets.

• Strengthens external and internal stakeholder relationships to ensure service portfolio competitiveness and market readiness.

• Leads talent and succession planning for the service business, ensuring the organization has the funnel discipline, commercial capability, and performance culture needed to meet future growth aspirations.

• Coaches' leaders and opportunity owners on advanced funnel management, strategic account development, and data‑driven selling behaviours.

You're the right fit if:

• Degree-qualified (Master’s/Bachelor’s) in Health Science, Engineering, Business Administration or equivalent with 8+ years in Healthcare Customer Service Operations, Service Delivery or similar roles.

• Strong and proven people leader with multi location team management (ideally APAC), able to navigate a matrix organisation and align teams and stakeholders across a large, complex region.

• Strong commercial and financial acumen with expertise in strategic account management and value-based selling.

• Demonstrated ability to engage, influence, and build relationships with executive stakeholders.

• Deep knowledge of healthcare systems, market dynamics, cross functional selling, and market research & analysis.

• Excellent communication, presentation and analytical skills with proficiency in data analysis & interpretation.

• Track record in KPI and budget management, risk management, and driving continuous improvement.

• Experienced in change management, stakeholder management, and strategic planning to deliver sustained service and commercial outcomes.

• Proven proficiency with CRM systems and sales enablement tools, driving data led decision making and process optimisation.

• Strong negotiation and contract management skills with a track record of securing profitable, long-term agreements.

• Commitment to coaching and talent development, fostering a high performance, customer centric culture.

About Philips
We are a health technology company. We built our entire company around the belief that every human matters, and we won't stop until everybody everywhere has access to the quality healthcare that we all deserve. Do the work of your life to help the lives of others.

Responsibilities including but not limited to:

• Assist in the Outlet Manager in the operations of outlet
• Drive revenue, maximize profits and minimize costs of the outlet
• Establish good relations with guests, handle all guest requests or enquiries in a prompt, professional and sincere manner
• Ability in handling customers’ feedback and maintaining high service standards
• Responsible in maintaining overall cleanliness of outlet area
• Form robust relations with team members and assist in their development
• Manage staff discipline, appearance and work performance
• Co-lead the team to achieve high quality services delivered to guests at all times
• Responsible for recruitment, orientation and training of staffs
• Responsible for monthly staff’s schedule planning
• Any other ad hoc duties assigned by the company

Requirements:

• Candidate must possess min. Diploma in Food & Beverage or equivalent
• Candidate must possess at least 3 years relevant experience of KTV/Restaurant Service/Retail or equivalent
• Acute financial management skills, strong business acumen and excellent knowledge of latest sales and marketing trends
• Strong customer service and problem-solving skills
• Strong planning and people management skills to lead a dynamic service team
• Team player with excellent interpersonal and communication skills
• Flexibility is a must so the ability to multi-task, work under pressure with short deadlines

Key Responsibilities

1. Service Delivery & Operational Excellence

• Lead and oversee day-to-day operations across all managed services (Cloud, Network, Systems, Security, and Applications).
• Ensure strict adherence to defined SLAs, OLAs, and KPIs, driving accountability and data-driven performance reviews.
• Maintain service continuity and incident response readiness, including after-hours escalation management.
• Conduct post-incident reviews (PIRs), ensuring lessons learned and RCA findings translate into sustainable corrective actions.
• Champion service improvement initiatives (e.g., automation, observability dashboards, and event correlation tuning).

2. ITIL Governance, Risk & Compliance

• Implement and govern all ITIL process pillars — Incident, Request, Problem, Change, Knowledge, and Asset Management.
• Own the operational governance framework, including SOPs, escalation matrices, RACI charts, and service catalog alignment.
• Lead weekly/monthly governance cadences (SLA review, backlog health, change risk review, vulnerability remediation).
• Ensure compliance with GovTech OCP/ORA policies, ISO 20000/27001, and internal audit controls.
• Identify operational risks and compliance gaps, drive mitigation, and track closure with stakeholders.
• Partner with cybersecurity and compliance teams on access control, privileged account, and break-glass governance.

3. Stakeholder & Customer Management

• Act as the primary customer interface and trusted advisor, ensuring clear communication and stakeholder satisfaction.
• Conduct monthly and quarterly business reviews (MBR/QBR), presenting operational insights, trends, and risk posture.
• Manage multi-agency or multi-stakeholder relationships, balancing priorities and ensuring unified service outcomes.
• Coordinate with third-party vendors and internal towers (NOC, SOC, CloudOps, Network, DBA) for integrated service management.
• Drive proactive engagement and feedback loops, ensuring alignment with evolving business and compliance requirements.

4. Operational Support & Coordination

• Oversee Day-2 Operations, including monitoring, patching, backup, and performance optimization.
• Ensure incident prioritization and escalation discipline, enforcing communication templates and real-time updates.
• Manage major incidents and DR scenarios, ensuring structured response, timeline documentation, and customer assurance.
• Govern change control lifecycle, ensuring risk assessment, CAB participation, and proper rollback validation.
• Ensure operational readiness for new deployments (Day-1 to Day-2 transition, hyper-care, acceptance testing).

5. Reporting, Metrics, and Compliance

• Produce monthly performance reports and dashboards detailing SLA attainment, MTTR, backlog aging, and RCA metrics.
• Track and analyze trending data to identify recurrent issues and propose automation or process improvements.
• Present governance scorecards and risk registers to both internal leadership and customer stakeholders.
• Leverage data from ServiceNow / ITSM platforms, CloudWatch, Grafana, and Zabbix for real-time health visibility.

6. People & Resource Management

• Manage and mentor shared pools of engineers (L1–L3) across multiple service domains.
• Oversee workload allocation, shift rosters, and on-call readiness, ensuring 24×7 coverage and staff well-being.
• Lead performance reviews, coaching plans, and skill development, aligning to service needs and ITIL maturity goals.
• Support hiring, onboarding, and succession planning to maintain operational stability.

7. Strategic Service Improvement & Transformation

• Lead service transformation initiatives, aligning operations to cloud-native and automation-first models.
• Collaborate with solution architects and PMO to ensure smooth service transition and continual improvement.
• Drive efficiency gains through SOP refinement, AI-Ops, automation, and proactive monitoring adoption.
• Support leadership in developing innovation roadmaps and service maturity frameworks.

Qualifications:

• Bachelor’s degree in Information Technology, Computer Science, or a related discipline.
• 5–8 years of experience in service delivery, operations, or IT service management, with at least 3 years in a cloud or managed services environment.
• Proven experience managing multi-agency or multi-customer clusters with shared operational teams

Technical Expertise:

• Strong understanding of AWS / Azure / GCP environments and their operational frameworks.
• Proficient in ITIL v4 processes and governance; ITIL certification preferred.
• Hands-on experience with ITSM tools (e.g., ServiceNow, JIRA, Remedy).
• Familiarity with cloud monitoring platforms (e.g., CloudWatch, Azure Monitor, Zabbix, Grafana).
• Experience in change control, incident RCA, and problem management.
• Working knowledge of compliance standards (ISO27001, ITSM audit, or GovTech OCP/ORA).

Soft Skills:

• Strong leadership and communication skills with the ability to influence cross-functional teams.
• Excellent stakeholder engagement and customer relationship management.
• Analytical mindset with a continuous improvement and risk mitigation focus.
• Ability to manage multiple priorities in a fast-paced environment

Interested candidates, please send your CVs on nabilah.azman@tg-hr.com

Regret to inform that only shortlisted candidates will be notified.

CEI: R1988671

EA License: 14C7275

Customer Service Manager — CitiSpa

Customer Service Manager — CitiSpa

Job Responsibilities

• Managing a team of technicians and engineers who are responsible for installing, configuring, and maintaining the communication system.

• Ensure that the team is properly trained and equipped to deliver the service to customers.

• Building and maintaining strong relationships with customers. This involves understanding their needs and expectations and ensuring that the system in meeting those needs.

• Ensuring that the service delivery & service level meets the quality standards set by the customers. This involves monitoring performance metrics, identifying areas for improvement, and implementing corrective actions as necessary.

• Managing the service delivery budgets, including resource allocation, cost management, and revenue forecasting.

• Managing service delivery contracts with customers. This includes negotiating terms, ensuring compliance with contractual obligations, and managing customer expectations.

• Identifying and managing risks associated with service delivery. This involves developing risk management plans and implementing mitigation strategies to minimize the impact of risks on service delivery.

• Ensuring that the communication system is properly maintained on a regular basis. This includes conducting routine checks, inspections, and preventive maintenance to ensure that the system is operating at peak performance.

• Diagnosing and repairing faults in the communication system. This includes troubleshooting, testing, and repairing any equipment or software malfunctions that may occur.

• Managing spare parts and equipment required for the communication system. This involves maintaining an inventory of spare parts, ensuring that the required parts are available when needed, and ordering new parts as required.

• Monitoring the performance of the communication system. This includes conducting regular tests and measurements to ensure that the system is operating within specified parameters and identifying and resolving any issues that may arise.
   

Job Requirements

• Technical/Engineering Diploma

• Hands-on work experience in Electronics Security System, PA/EVC Communications and Network etc.

• Supervisory experience in managing small teams

• Good communication and interpersonal skills

• Good planning and organisational skills

• Good computer skills and working knowledge in AutoCAD and/or Adobe

• Able to multi-task and meet deadlines

• Demonstrated strengths in managing customers and multiple projects across sites.

• Highly flexible and adaptable

• Preferably with a vehicle

Service Delivery Manager (SDM) / Maintenance Sales – Commercial

Are you a people person and has a passion to provide solutions along with good service? Are you a leader with excellent analytical and communication skills?

We are looking for an exciting and dynamic goal chaser to support our Service Delivery Team. Working closely with our sales team, the successful candidate shall ensure and manage key client’s satisfaction while refining delivery processes to meet KPIs.

This is a client facing role that provides incentives for growing our post sales / managed service revenue. You will also supervise day to day operations of the helpdesk for optimal resource management.

When you join our team, we will prepare you for success. You will receive training as well as on-going development to prepare you for that career advancement you are looking for. So, come join us!

The Service Delivery Manager is a client facing role pertaining to post sales / service matters.

The Responsibilities:

· Maintaining positive relationships with key customers

· Coordinate with EU and Acct Manager to ensure all Post Sales expectations are in line

· Coordinate with service team and Account Manager to ensure all information is provided. If not all information is provided, he/she will ensure we acquire all information required

· Conduct regular reviews (for key accounts) with end users

· Coordinate with the Sales Team to ensure post sales revenue continue to rise

· Manage service delivery for existing and potential clients; both locally and regionally

· Identify and develop customer service procedures, policies and standards

· Understanding the needs and requirements of clients, and moving to meet those needs proactively

· To actively contribute to the growth of existing clients and the generation of new businesses

· Review and assess customer service contracts

· Oversee the achievement and maintenance of agreed customer service levels and standards

· Review customer complaints and work with related teams to provide resolutions

· Liaise with company management to support and implement growth strategies

The Pre-Requisites:

· The ability to really listen to customers

· Candidate must possess at least Diploma or equivalent in any field.

· Minimally two years of experience in the AV / IT industry

· In-depth knowledge of customer service principles and practices

· Proficiency in MS Office applications

· Can demonstrate a good level of negotiation and communication skills, both internally and with external clients

· Ability to write and speak good English

· Positive attitude and incredible work ethics