Total 3,253 Others information security analyst job vacancies

Successful candidate must be comfortable with rotation shifts and weekends as and when required.

Responsibilities:

Should focus on day-2-day operations, incident, change management, and user centric troubleshooting.

Operate and continuously improve the organization’s Secure Access Service Edge (SASE)services using Zscaler Internet Access (ZIA) and Zscaler Private Access (ZPA),ensuring secure, reliable user connectivity and strong policy governance.

• Run day-to-day operations for ZIA (web gateway, SSL inspection, URL filtering, cloud app control, sandbox, DLP , DNS security).

• Run day-to-day operations for ZPA (App Segments, Access Policies, Connector management, posture requirements, policy troubleshooting).

• Monitor service health and user experience; proactively identify trends and recurring issues.

• HandleL2/L3 incident troubleshooting: authentication issues (SSO/SAML),PAC/forwarding issues, tunnel/connector issues, policy blocks, certificate/SSL inspection issues.

• Perform policy administration: create/update rules, exceptions, and change deployments following CAB/ITSM change controls.

• Maintain forwarding architecture: Zscaler Client Connector, GRE/IPsec tunnels, PAC files, forwarding profiles, location configuration, traffic steering.

• Manage integrations: IdP (Azure AD/Entra ID, Okta, ADFS), SIEM (Splunk/QRadar),ticketing (ServiceNow), endpoint tools (Intune/Jamf), MFA.

• Execute routine operational tasks: connector upgrades, certificate updates, location updates, application onboarding to ZPA, user/group updates.

• Work with vendors/TAC; drive cases to closure and implement corrective actions.

• Maintain documentation: runbooks, SOPs, troubleshooting guides, policy standards, onboarding checklists.

• Support audits and compliance: policy reviews, recertification evidence, logging/retention checks. Menlo Web Isolation Maintain allow-list/whitelist for approved URLs/domains based on business justification and security requirements.

• Manage exception lifecycle: approvals, expiry dates, periodic review/cleanup, and recertification evidence.

• Ensure isolation policies align with ZIA policies and do not create conflicting user experience (e.g., bypass vs isolate logic) Site not loading in isolation, rendering issues, broken web apps, file download/upload restrictions, clipboard/printing controls (as applicable)

Any other ad-hoc duties as assigned by supervisor.

Requirements:
Degree in IT or related discipline

Good to have:

• Strong working knowledge of ZIA (SSL inspection, URL filtering, CASB/app control, sandbox, forwarding methods).

• Strong working knowledge of ZPA (connectors, app segments, access policies, posture, authentication flows).

•Troubleshooting across endpoint + network + identity (DNS, TLS cert chains, proxy behavior, SAML/SSO, routing).

•ITSM/change management discipline (ServiceNow/JIRA), documentation habits. Strong knowledge about Zero Trust concepts

•Nice-to-have: SIEM integration, DLP, basic scripting (PowerShell/Python) forops automation.

Interested applicants, please email your resume to Karin Chan Wei Kien

Email: karinchan@recruitexpress.com.sg

CEI Reg No: R1104584

Recruit Express Pte Ltd

UEN: 199601303W

EA Licence No: 99C4599

Key Responsibilities

• Cross-functional ExposureGain in-depth knowledge and hands-on experience across diverse business areas, including:Operations ManagementSales & Account ManagementQuality ManagementData AnalyticsApplication & Software DevelopmentCorporate Planning & StrategyHuman Resources
• Data Analysis & Business InsightsAnalyse operational and business data to identify trends and generate actionable insightsSupport decision-making through data-driven recommendations and digital tools
• Stakeholder & Meeting SupportPrepare presentations, proposals, research materials, and meeting decksActively participate in internal and external meetings and present key findings when requiredTrack action items and manage post-meeting follow-ups
• Project Management & ExecutionLead and support key projects and special assignments end-to-end:Research and evaluationSolution developmentImplementation and trackingManage multiple priorities effectively in a fast-paced environment
• Collaboration & Continuous ImprovementBuild strong working relationships across departments and business unitsIdentify opportunities to enhance efficiency and drive process improvementsCollaborate with peers, managers, and senior leaders to deliver impactful outcomes

Requirements

• Bachelor’s degree in any discipline (Business, Engineering, IT, or related fields preferred)
• Strong analytical, problem-solving, and critical thinking skills
• Excellent communication and presentation abilities
• Proactive, adaptable, and able to thrive in a dynamic environment
• Strong interpersonal skills with the ability to engage stakeholders at all levels
• Demonstrated leadership potential through internships, projects, or extracurricular activities

Our client is a Computer and Network Security Industry. Due to business needs, they are now recruiting a Business Development Executive to be part of their Team for ongoing transformation projects. They are located in the West - easily accessible.

About the Role:

Are you passionate about technology and eager to drive business growth in a fast-evolving field? We are looking for a proactive and ambitious Business Development professional to play a key role in expanding our cyber-security portfolio across Singapore and the APAC region.

Responsibilities:

• Spot, evaluate, and pursue new business opportunities in priority industries and markets across the region.
• Develop and implement go-to-market strategies to accelerate the adoption of our cyber-security solutions.
• Build strong, consultative relationships with customers and partners, collaborating with internal technical teams when needed.

Requirements:

• Min Degree Cybersecurity, Computer Science, or a related field.
• Minimum 1 year of experience in business development or sales 

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/cv.

We regret that only shortlisted candidate will be notified.

Email Address: jobs@recruitpedia.sg

Recruitpedia Pte. Ltd.

EA License No: 19C9682

EA Personnel No: R25157233 (Loh Pooi Keng)

About the Role:

We are seeking a hands-on Cyber Security Firewall Engineer to provide operational support and security platforms. The ideal candidate will be experienced in managing Fortinet FortiGate and Palo Alto Networks firewalls, with foundation in network security, policy management, and incident response.

Key Responsibilities:

Firewall Operations (Fortinet & Palo Alto)

• Manage firewall rules creation, change requests, rule optimization, NAT/VPN configuration and firmware upgrades.

• Monitor traffic, identify anomalies, and remediate security events.

• Maintain HA configurations, routing and logging integrations.

• Support audits and evidence collection for regulatory/compliance requirements.

Tripwire

• Administer policies, baselines, agents, alerts, and remediation workflows.

• Investigate integrity violations; tune rules to reduce false positives.

Imperva (DB Security/DAM)

• Configure security policies, signatures, profiles, and exceptions.

• Monitor application-layer attacks; tune rules to balance protection and usability.

• Support database activity monitoring policies and reporting where applicable.

• Security Monitoring & Incident Response

• Triage alerts conduct root-cause analysis, and coordinate remediation.

Required Qualifications:

Hands-on expertise with:

• Fortinet FortiGate (policies, VPN, routing, HA, SD-WAN, logging).

• Palo Alto Networks firewalls (policies, NAT, App-ID, User-ID, Panorama).

• Tripwire (Hice to Have).

• Imperva (Hice to Have).

• Strong understanding of networking fundamentals (TCP/IP, VLANs, routing, NAT, SSL/TLS, DNS ).

• Experience in incident response, change management, and documentation.

• Ability to work independently with a focus on accuracy, speed, and risk reduction.

Preferred Certifications (Nice to Have)

Fortinet NSE 4–7, Palo Alto PCNSA/PCNSE, Imperva Certified Professional.

Soft Skills

• Clear communication with stakeholders and change advisory boards.

• Structured problem-solving and risk-based decision-making.

• Ownership mindset with strong time management for a contract environment.

Deliverables & KPIs

• Firewall rules changes are accordance to requests.

• Successful completion of firmware upgrades and config backups with rollback plans.

• Updated Tickets, network diagrams, and change records.

• Handover documentation and knowledge transfer at contract end.

Tools & Environment

• FortiGate / FortiManager / FortiAnalyzer

• Palo Alto NGFW / Panorama

• Tripwire Enter

Working hours :

8:30am to 6pm (Monday to Friday) onsite, no hybrid option.

ST Engineering is a global technology, defence andengineering group with offices across Asia, Europe, the Middle East and the U.S., serving customers inmore than 100 countries. The Group uses technology and innovation to solvereal-world problems and improve lives through its diverse portfolio ofbusinesses across the aerospace, smart city, defence and public securitysegments. Headquartered in Singapore, ST Engineering ranks amongthe largest companies listed on the Singapore Exchange.

Join our Cyber Team

Weare an industry leader in cybersecurity with over two decades of experience, wedeliver a holistic suite of trusted cybersecurity solutions to empower cyberresilience for government and ministries, critical infrastructure, andcommercial enterprises. Backed by our indigenous capabilities and deep domainexpertise, we offer robust cyber-secure products and services in cryptography,cybersecurity engineering, digital authentication, SCADA protection, audit andcompliance. We specialise in the design and build of security operationscentres for cybersecurity professionals and provide managed security servicesto strengthen the cybersecurity posture of our government and enterprisecustomers.

Responsibilities

• Design, implement, and maintain private cloud infrastructure to meet business and security requirements.
• Develop cloud architecture strategies aligned with organizational goals and compliance standards.
• Collaborate with cross-functional teams to integrate private cloud solutions with existing systems.
• Ensure high availability, scalability, and disaster recovery capabilities within the private cloud environment.
• Define and enforce governance, security, and operational best practices for private cloud deployments.
• Conduct performance tuning, capacity planning, and cost optimization for private cloud resources.
• Provide technical leadership and mentorship to engineering teams on cloud technologies and architecture.
• Stay updated on emerging private cloud technologies and recommend improvements to existing infrastructure.

Qualifications

• 8+ years of experience in IT infrastructure, with at least 4 years in cloud architecture roles.
• Proven experience in designing and deploying private cloud solutions (e.g., VMware, Nutanix).
• Strong understanding of networking, virtualization, storage, and security principles.
• Excellent problem-solving skills and ability to work in a fast-paced environment.
• Strong communication and stakeholder management skills.

TechnicalExpertise

• Private Cloud Platforms: VMware vSphere, Nutanix.
• Virtualization Technologies: KVM, AHV.
• Networking: SDN, VLAN, VPN, Load Balancing.
• Storage Solutions: SAN, NAS, Object Storage.
• Automation & Orchestration: Ansible, Terraform, vRealize Automation.
• Operating Systems: Linux (RHEL, Ubuntu).
• Security & Compliance: Identity and Access Management, Encryption, Regulatory Compliance (ISO, GDPR).
• Monitoring & Performance Tools: Prometheus, Grafana, vRealize Operations.
• Scripting & Programming: Python, Bash.

Find out more:  https://www.stengg.com/cybersecurity

ST Engineering believes in fostering a culture where team membersare encouraged to overcome challenges, explore new ideas, and work together tosucceed. We value individuals who are determined to push beyond the boundaries,and have a thirst for knowledge, continuous learning, and self-improvement.

Our client is global organisation operating in the travel and services industry, with a strong presence in Singapore. In line with business expansion, they are looking for a Senior IT Executive (IT Security / Infrastructure) to join their team, in hopes of developing the current high performing team. They are located in the East area.

Job Responsibilities:

• Develop, implement, and enforce IT security policies, standards, and procedures in line with regulatory and industry best practices.
• Monitor and manage IT security systems to detect, investigate, and respond to cyber threats, suspicious activities, and security incidents.
• Analyze network traffic, system logs, and security alerts to identify vulnerabilities and potential risks.
• Maintain and optimize security monitoring tools, detection rules, and automated workflows to strengthen threat detection and response capabilities.
• Conduct security reviews, risk assessments, compliance checks, and system hardening activities for IT infrastructure and applications.
• Support incident response, disaster recovery, and business continuity planning, including participation in recovery exercises and simulations.
• Participate in security architecture reviews, vulnerability assessments, and continuous improvement initiatives to enhance overall cybersecurity posture.
• Collaborate with internal stakeholders, project teams, and developers to ensure secure system implementation and compliance requirements are met.
• Support IT security audits, maintain security documentation and risk registers, and prepare periodic security reports for management review.
• Conduct user awareness initiatives and liaise with external auditors, vendors, and relevant parties on cybersecurity and compliance matters.
• Perform ad-hoc coordination tasks as required.

Requirements:

• Min Diploma/Degree in Information Technology, Information Security, Computer Science, or related discipline
• Min 4 years of relevant experience in IT security, cybersecurity, or infrastructure environments
• Good understanding of cybersecurity concepts, network security, system hardening, and security best practices
• Familiarity with security frameworks such as CIS Benchmarks, PCI DSS, NIST, or similar standards
• Hands-on experience with firewalls, IDS/IPS, endpoint security, or security monitoring tools is advantageous
• Strong analytical, troubleshooting, and stakeholder management skills

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/cv.
We regret that only shortlisted candidate will be notified.

Email: job•@recruitpedia.sg

Recruitpedia Pte. Ltd.

EA License No. 19C9682

EA Reg. No. R23115553 (Lai Hor Yan)

Company Overview

ACG Management Pte. Ltd., founded in Singapore in 2009, employs around 70 professionals in a group using a multi-manager strategy primarily in equity market. ACG is aggresively expanding its team and strategies.

Job Summary

We seek global macro traders to generate stable and uncorrelated absolute returns with minimize down side.

Responsibilities

• global macro research and portoflio management
• target high sharpe ratio by tight risk management
• well experienced in rates, currencies, and/or commodities market.
• Conduct detailed bottom-up or top down research on global markets.
• Co-working with risk team to build rubost risk system for global macro.
• Engage professionally with company management, investor relations teams, and sell-side analysts to enhance research quality
• Apply market-specific knowledge and cultural awareness to deepen research insights and investment theses
• Collaborate closely with Portfolio Managers to develop, refine, and communicate investment theses aligned with firm strategy

Required competencies and certifications

• Minimum 3–5 years of experience in global macro investment at buy side or sell side.
• Fixed Income
• FX
• Commodities
• Equities

Other Information

• Location: Singapore Office
• Language Requirement: Market-specific language proficiency relevant to the coverage universe

Benefits and Highlights

• Join a fast growing multi manager hedge funds.
• Work in a collaborative and intellectually rigorous environment
• Play a key role in generating alpha and take a lead for global macro strategy expansion.

Key Responsibilities

• Support end-to-end product delivery and launch execution, ensuring quality and timely implementation.
• Lead stakeholder discussions, manage scope, and proactively identify and resolve risks and issues.
• Gather, document, and validate business requirements and align solutions with stakeholders and technology teams.
• Oversee UAT activities, including planning, execution, defect tracking, and sign-off.
• Support post-launch activities such as verification, SOP documentation, and user training.
• Drive continuous improvement while ensuring adherence to governance, compliance, and SOPs.
• Provide guidance to team members and ensure quality, consistency, and accountability in delivery.

Requirements

• Minimum 5 years of experience in the insurance industry
• Diploma/A-Level or equivalent qualification
• Proven project management and coordination experience (project leadership experience is a plus)
• Strong stakeholder management, communication, and problem-solving skills
• Ability to manage multiple priorities in a fast-paced environment

Interested applicants please send your resume in MS Words format toprasant.sirohi@ambition.com.sg and attention to Prasant Sirohi (R22106307)

Shortlisted candidates will be notified

www.ambition.com.sg

EA Registration Number: R22106307

Data provided is for recruitment purposes only

Business Registration Number: 200611680D. License Number: 10C5117

• Analyse sales data and market trends to support business decisions

• Maintain databases and ensure data accuracy (Excel, SAP, internal systems)

• Prepare reports, dashboards, and track key performance metrics

• Provide data-driven insights to support sales strategies

• Assist in B2B marketing campaigns and lead generation activities

• Monitor and evaluate campaign performance for optimisation

• Collaborate with sales & marketing teams on business initiatives

• Support marketing materials, promotions, and ad hoc duties

Requirements:

• Bachelor Degree in Business/Marketing/Engineering

• Min 3 years experience in B2B Marketing

• Proficient in Excel, Power BI/Tableau

• Knowledge in Power Automation is an advantage

• Working Hours: Mon to Fri (8.15am - 5.30pm)

• Location: Lavender

• Salary: Up to $4400

• Able to start work within short notice

How to apply:

Interested applicants kindly state your expected salary, last drawn salary and starting date.

We regret to inform that only shortlisted candidates will be notified.

Log on to www.e-cruitteam.com.sg for more job opportunities!

EA Personnel: Teo Kai Xin, Joey
EA Reg ID: R23114229
EA Licence No.:19C9603

Role: Production Support Analyst

Job Requisition Number: IS-88092

Job Level: 3-5 years of relevant experience (L2)

Location: Singapore

Key Responsibilities:

• To handle level 2 production support activities including review upcoming changes, resolve incident tickets, raise problem ticket, support system maintenance and document knowledge base to shift demand to level 1 production support etc.
• To provide support during end of day batch run
• To work with various stakeholders (i.e., incident management, level 2 (group) and level 3 production support, data center operation, user operation, infrastructure support etc) to resolve major incident.
• To work with various stakeholders (i.e., service automation, level 2 (group) and level 3 production support etc) to implement application monitoring, report and dashboard.

Key Requirements:

Must Have:

• Bachelor’s degree of Computer Science or Engineering
• Minimum 5 years of experience working in IT industry with relevant experience in technology solution or support service delivery in the banking/financial industry.
• Good and assertive communicator in speaking & writing.
• Good analytic and problem-solving skills
• Able to work in a fast-paced, team-oriented environment and weekend / wee hours.
• Experience in L2 or L3 production support

Good to Have:

• Understanding of ITIL, SDLC
• Knowledge on enterprise tools, i.e., MQ, Connect Direct, Control M etc.
• Knowledge on monitoring, log analytics, automation tools, i.e. Geneos, Splunk, Ansible, Grafana, Elastic Search etc

Technical Skills:

• Familiar with OS/400 system
• Familiar with RPG, COBOL language
• Have experience with Silverlake banking system is plus point.

Please forward your resume in MS word format to Careers@infogainglobal.com

About the Role:

We are seeking a highly motivated and experienced Lead Business Analyst/PMO to join our Site Reliability Engineering (SRE) team. This pivotal role will drive the successful implementation and ongoing management and enhancement of our new ITSM IT Service Request (ITSR) platform. The successful candidate will be instrumental in achieving our strategic goals of automating ITSR regression testing, significantly reducing ticket volumes, and establishing automated reporting for support ticket analysis. This role requires a blend of strong analytical skills, project management acumen, and a proactive approach to stakeholder engagement and process optimization.

Key Responsibilities:

ITSR Transformation & Project Management (Primary Focus):

• Strategic Implementation:

  • Actively participate in the discovery, definition, development, and deployment phases of the ITSR platform, ensuring a seamless transition from legacy systems.

  • Requirements & Design: Lead requirements gathering, analysis, and design for ITSR features, collaborating closely with users, application and services teams, development, other ITSM workstreams and other stakeholders.

• Automation & Efficiency:

  • Automated Regression Testing: Work in close collaboration with development teams to design and implement automated regression testing for the ITSR platform, ensuring stability and reliability of new releases. (No direct development required).

  • Ticket Volume Reduction: Drive initiatives and strategies aimed at reducing monthly support ticket volumes, leveraging process improvements, automation, and user education within the ITSR framework.

  • Automated Reporting: Lead the automation of service request ticket analysis dashboards and reports, transitioning from manual data extraction and manipulation (Excel, PowerPoint) to a streamlined, automated reporting solution.

• Project Governance & Reporting:

  • Schedule and facilitate regular cadences with Journey Sponsors, Workstream Leads, and stakeholders, including preparing meeting decks, file notes, and tracking action items.

  • Maintain and track burndown of ITSR project backlogs, overall work plans, and manage interdependencies among workstreams.

  • Prepare and present comprehensive status reports and management presentations on ITSR journey progress.

• Quality Assurance & User Acceptance:

  • Support and facilitate issue resolution throughout the ITSR implementation lifecycle.

  • Review and refine UAT test cases, and conduct UAT and live verification for ITSR rollouts.

  • Validate designs and prototypes;

  • Communication & Collaboration: Collaborate with relevant parties on communications and broadcasts related to ITSR rollout and broader ITSM initiatives.

ITAS Operations (BAU) - Secondary Role/Cover:

• Performance Monitoring: Actively track and review actionable insights and observability from the ITAS Control Tower, focusing on ticket Service Level Agreements (SLAs).

• SLA & Backlog Management: Review and follow up with support teams on ticket SLAs (missed SLAs, high ticket volume, high transfer volume), and maintain and burn down backlogs as prioritized for ITAS Operations.

• Feedback & Sentiment Analysis: Review and follow up on negative sentiments and feedback from Employee Experience surveys and ticket feedback, escalating issues as required.

• Training & Recognition: Collaborate with HR Learning on mandatory training for service engineers and support recognition programs for service engineers and top-performing application teams.

• Dispute Resolution: Support the Arbitration Team in processing ticket transfer requests, handling disputes, and managing aging cases escalated by users/service engineers.

• Metrics & Reporting: Track and report on ITAS driver and outcome metrics.

• Stakeholder Engagement: Schedule bi-weekly cadences with Lines of Business (LOBs) / markets, prepare file notes, and follow up on action items.

• Enhancement UAT: Perform UAT for ITSR enhancements and fixes.

Requirements:

• 5 to 6 years of working experience, with significant exposure to Service Management principles and practices.

• Proven experience in IT application or infrastructure development or support.

• Demonstrated experience in Agile, Scrum, or Kanban methodologies for managing IT projects or operations.

• Strong project management skills or experience in leading and managing diverse stakeholders.

• Exceptional analytical and critical thinking abilities, strong data analysis skills, and a meticulous, process-oriented, and audit-compliant mindset.

• Proficiency in MS Office tools, particularly MS Excel and PowerPoint, for data analysis and preparing compelling management presentations.

• Possess relationship-led qualities, coupled with the ability to be strong and firm with stakeholders, especially regarding process compliance.

• Experience in designing or implementing automated testing solutions is highly desirable.

• Familiarity with reporting tools and dashboard automation is a plus.

Interested candidates may apply through the application system. We regret to inform only Shortlisted candidates will be notified.

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOL Singapore Pte Ltd and its affiliates to collect, use and disclose your personal data for the purposes set out in the Privacy Policy available at https://www.persolsingapore.com/policies. You acknowledge that you have read, understood, and agree with the Privacy Policy.

PERSOL Singapore Pte Ltd • RCB No. 200007268E • EA License No. 01C4394 • EA Registration No. R1877971 (Derrick Tiew Yong Han)

The role focused on drafting and managing legal confirmations for the FX and IR derivatives.

Core Responsibilities

- Legal Confirmation Drafting: Prepare and manage confirmations for Foreign Exchange (FX) and Interest Rate Derivatives transactions, ensuring accuracy and compliance with regulatory standards.

- Cross-Team Collaboration: Partner with Sales, Trading, Legal, Compliance, Technology, and Operations teams to resolve issues and deliver timely documentation.

-Risk Mitigation: Act as a subject matter expert to identify risks, strengthen controls, and ensure operational efficiency in documentation processes.

- Strategic Support: Assist the Asia FXIRP Drafting team in executing global initiatives while aligning with regional business needs.

- Process Improvement: Design and implement workflow enhancements leveraging Business Intelligence tools and automation.

- Global Consistency: Build relationships with peers across regions to ensure standardized documentation practices and knowledge sharing.

- Continuous Review: Regularly assess processes to meet expectations for timeliness, quality, and cost-effectiveness.

Qualification

- Bachelor’s degree in the relevant discipline.

- Prior operations experience or internship experience.

- Strong attention to detail, proactive mindset, and ability to multitask in fast-paced environments.

- Collaborative and team-oriented, with effective problem-solving and judgment skills.

Preferred:

- Understanding of FX and Interest Rate markets, derivatives, and regulatory environment would be an added advantage.

- Experience with ISDA documentation.

- Proficiency in Microsoft Office Suite (especially Excel) and ability to learn multiple systems quickly.

This is a 6 month contract role.

Licence No 99C3289
R1100672

About the Company

A well-established and prominent financial services institution.

About the Job

• KYC Lifecycle Management: Handle, evaluate, and oversee client onboarding and routine file updates by verifying all required KYC data and paperwork.

• Stakeholder Collaboration: Coordinate with internal teams and external contacts to gather necessary Customer Due Diligence (CDD), KYC, and tax documentation, ensuring alignment with corporate compliance benchmarks.

• Risk Evaluation: Conduct comprehensive AML risk analyses for new and existing accounts, which includes scrutinizing and validating Source of Wealth (SOW) and Source of Funds (SOF).

• Regulatory Alignment: Maintain a strong understanding of evolving AML/CFT regulations and company protocols to effectively mitigate potential compliance risks.

• Process Consistency: Ensure internal workflows, operational guidelines, and team processes remain fully compliant with updating regulatory standards.

• Quality Control: Engage in quality assurance reviews for finalized client profiles, ensuring accurate documentation and strict adherence to operational timelines.

• Ad-Hoc Initiatives: Support specialized regulatory assignments, workflow optimization projects, and routine administrative duties as requested by leadership.

Skills and Requirements

• Possess a Diploma or Bachelor's Degree, coupled with a minimum of 2 years of professional AML/KYC experience, ideally within the financial services sector.

• Familiarity with compliance frameworks, KYC workflows, and verifying SOW/SOF for high-net-worth individuals is highly preferred.

• Demonstrates exceptional precision, organizational skills, a strong attention to detail, and the capacity to handle multiple tasks under strict time constraints.

• Displays a proactive attitude, strong organizational habits, and high adaptability.

To apply online please use the 'apply' function.(EA: 94C3609/ R24124496)

About the Role

We are looking for a highly motivated L1 IT Application Support Analyst to be the first point of contact for our users. You will troubleshoot, triage, and resolve software and application issues, ensuring minimal downtime and high user satisfaction for our core business systems.

Key Responsibilities

• Incident Management: Act as the first line of defense, logging, categorizing, and prioritizing incoming support tickets via email, chat, and service desk portals.
• Troubleshooting & Triage: Investigate application errors, access issues, and performance glitches. Resolve basic issues and escalate complex bugs to L2/L3 teams.
• User Access Management: Manage user accounts, password resets, and role-based access permissions.
• System Monitoring: Monitor application health dashboards and automated alerts to proactively identify and report potential outages.
• Documentation: Maintain and update the internal knowledge base with step-by-step troubleshooting guides, FAQs, and known error databases.
• User Communication: Keep users informed on the status of their tickets and provide clear, non-technical explanations for resolutions.

Qualifications & Requirements

• Experience: 2–3 years of experience in IT Applications Support
• Technical Skills: Familiarity with ticketing systems (e.g., Jira, ServiceNow, Zendesk), SQL for database querying, and exposure to ERP systems
• Soft Skills: Exceptional communication, critical thinking, and a strong customer-service mindset.
• *Comfortable with a contract-renewable arrangement (yearly).

Interested candidates please click on the Apply button, or send your CV directly to yingtan@techgrid.co

Due to the volume of applicants we regret that only shortlisted applicants will be contacted.

Job Purpose

Monitoring, validation and analyses of cross asset derivatives and listed markets. On boarding OTC and listed market data pricing into ICE Data Services systems and downstream products.

Responsibilities

• Monitor and validate cross-asset raw and derived market data using in-house analytical tools to ensure accuracy and integrity.
• Provide accurate, real-time, and historical data responses to customer queries, addressing data-related concerns promptly.
• Collaborate closely with internal teams, including operations and support, to streamline processes and resolve data issues.
• Perform data quality checks and facilitate data uploads to maintain high standards of information accuracy.
• Analyze cross-asset market data using tools such as Excel, SQL, and in house analytical tools to generate insights and reports.
• Identify and troubleshoot inconsistencies in data, ensuring timely resolutions.
• Stay updated with global financial news to monitor market trends and their impact on data.

Knowledge and Experience

• BA/BSc in Business, Finance, Statistics, Economics or Financial Engineering
• Proficient in Excel
• Experience with SQL - advantage  
• Strong interest and familiarity with financial markets
• Team player, Independent and a fast learner
• Ability to work under pressure
• Highly organized and detail-oriented