Total 17,323 customer experience manager job vacancies

Job Summary

We are a pest control company with stable growth seeking two administrative service personnel who share our commitment to sincere public service.

Responsibilities

• Respond promptly to customer queries to deliver excellent customer service
• Coordinate with relevant departments and staff to resolve customer requests and feedback professionally and timely
• Manage customer feedback and recovery processes to enhance customer satisfaction
• Prepare and process invoices accurately and on schedule
• Organize and maintain customer contact and sales data efficiently
• Perform daily administrative duties as assigned to support operations

NielsenIQ Customer Success is a modern service team transforming the way we serve our clients with new and updated tools to help our teams get the job done quickly and easily. Customer Success team that partners with clients to fuse data, science, and the talents of our people to provide measurement and improvement for the clients and markets we serve. We are the key link between NielsenIQ and clients. Our service and delivery is the reason clients will continue to invest in our products and service. To run independently the set-up & the execution of projects by compiling, analyzing, and interpreting sales, writing client reports, and constructing presentations.

• Summarize data in tables, charts, and graphs
• Analyze and interpret sales data and consumer data
• Deliver reports and presentations (category overview as well as issue-based) building a story and recommendations
• Review data for errors and inconsistencies
• Use internal tools and data sources
• Discuss design and calculate the Quantified Business Opportunity
• Drive time/cost-effectiveness on the project

What’s it like to work at JDE Peet’s?

We believe amazing things happen over a cup of coffee. Together, we create those moments every day, turning ideas into impact and possibilities into reality. At JDE Peet’s, we work as one team guided by our values: we Dare to Amaze, Own It, Make It Simple, and Win Together. Here, you’ll find the freedom to innovate, the courage to take bold steps, and the support to grow your career in a global environment.

Come join our team and discover what your cup of amazing can be!

Find out more at http://careers.jdepeets.com

Job Description

• Leading preventive maintenance 
• Assuring required spare parts inventory level 
• Translating breakdowns events into required preventive maintenance program 
• Initiating equipment modifications for enhanced reliability 
• Defining maintenance standards & procedures 

Responsible for overseeing the non-engineering business and administrative functions of the entity, including financial coordination, budget and P&L control, procurement, compliance, audit coordination, IT and facility administration, and cross-functional business activities to ensure smooth organizational operations.

Key Responsibilities

• Manage and coordinate daily business and administrative activities for the entity
• Manage entity-level spending, budget tracking, and P&L coordination
• Manage PR/PO processes, approvals, vendor coordination, and cost control activities
• Ensure compliance with company policies, financial controls, governance requirements, and internal procedures. Coordinate and manage non-technical audits including financial, ISO, safety, 5S, ECR, and other compliance-related audits
•  Act as primary liaison between entity and corporate functions including Finance, Procurement, HR, IT, Production, and other stakeholders. Coordinate cross-functional activities, issue escalation, and problem resolution
• Oversee administrative, facility, IT coordination, and entity support functions
• Maintain trackers, reports, records, and business documentation
• Ensure smooth execution of all non-engineering and business management matters within the organization

Company Overview

THE WRITER'S PLACE has built a trusted reputation as Singapore’s specialist in English Creative Writing for primary school students since 2009. With over 5,000 students empowered and counting, it is known as The School of Writing by parents. Focused composition lessons are fun, interactive, and designed to make learning easy while driving examination success! Our top-notch curriculum helps students boost their English grades with students often improving by at least one AL band—some even making the leap from AL2 to AL1. Recognised as “Best in Honing Creative Writing Skills” by Parents World Singapore, The Writer’s Place is committed to championing young writers; nurturing mastery in English!

Job Summary

Join THE WRITER'S PLACE as a Customer Service (Part-time) to assist with administrative and operational tasks in a dynamic tuition centre environment.

Responsibilities

• Support daily administrative and operational tasks to maintain smooth centre functioning
• Communicate effectively in English and Mandarin to liaise with diverse customers
• Manage multiple tasks efficiently while maintaining attention to detail and solving problems as they arise
• Duration: 3 months (3 weekday + 1 Saturday)
• Tues-Fri: 10am-730pm
• Saturday: 830am-530pm

Required competencies and certifications

• Ability to work during tuition centre operation hours, including weekday evenings and Saturdays
• Proficiency in English and Mandarin for customer communication

Preferred competencies and qualifications

• Strong organisational skills with the ability to manage multiple priorities
• Self-driven with initiative
  

Other Information

Work days/Location:

• Centre closed on Mondays, Sundays, and Public Holidays
• Locations: Woodlands Galaxy Community Club (5 min walk from Admiralty MRT) and Junction 10 mall (Bukit Panjang MRT)
  

Join us if you can be a driver of success! Interested candidates, please send your resume along with expected salary. We regret that only shortlisted candidates will be notified.

OFFICER, DEFECTS MANAGEMENT & CUSTOMER SERVICE

SUMMARY:

• Ensure that Company policies and procedures and legislative obligations are strictly adhered to with particular focus on security and safety related issues.
• Ensure ticket inspection checks are carried out on bus services and the Penalty Fee Regime is enforced.
• Assist in Service Control related duties
• Assist in cash-handling duties
• Be on the alert for anti-social behaviour and activities that may pose a risk to the security and safety of, employees, visitors and members of the public.
• Participate in emergency evacuation and security exercises and responses.
• Provide a high standard of customer service at all times.
• Assist with management of vehicular and passenger traffic flows within Bus Interchanges.
• Provide direction to passengers and assist with resource deployment during provision of Bus Bridging.
• Respond to emergency situations in accordance with the Security Plan and procedures;

PRINCIPAL RESPONSIBILITIES AND AUTHORITIES:

• Ensuring that Company policies and procedures are strictly followed;
• Comply with all safety requirements in line with Company policy;
• Ensure the health, safety, security, environmental and fire safety policies and procedures are strictly adhered to;
• Report all accidents and incidents using the Company’s reporting procedures;
• Attend to Service Control related duties, which may also include rendering assistance to our Depot and Interchange Supervisors.
• Be on the alert for any instances of anti-social behaviour and activities that may pose a risk to the security and safety of employees, visitors and members of the public;
• Provide a high standard of customer service at all times;
• Responsible for communicating with customers and offering help, advice and guidance as applicable;
• Responsible for responding to any customer enquiries which may include complaints, take responsibility for dealing with and resolving the complaint;
• Act in a friendly and professional manner to employees, customers and members of the public;
• Responsible for the enforcement of the Penalty Fee Regime in accordance with the Public Transport Council Act;
• Perform ticket inspection checks and impose penalty fees where required;
• Provide reports detailing fare evasion rates on Tower Transit operated bus services;
• Attend and manage incident scenes as required to provide support and assistance to passengers, staff and other road users in liaison with the relevant authorities and agencies;
• Maintain a high level of integrity when processing cash handling on behalf of the Company;
• Provide traffic control where necessary at interchanges and incident scenes;
• Assist with management of vehicle lots and traffic flows at Bus Interchanges and depots;
• Management of passenger flows within Bus Interchanges including crowd control where necessary;
• Provide direction to passengers and assist with resource deployment during provision of Bus Bridging.
• Respond to emergency situations in accordance with the Security Plan and procedures;
• Assist in reducing anti-social behaviour at Company controlled sites, and
• Participate in Emergency Drills and Evacuation exercises as required.
• Provide assistance, advice and guidance to Bus Captains on traffic and on-board incidents, fare disputes and matters relevant to bus operations;
• Assist with diversion of affected bus services for incidents and planned events

SKILLS, EXPERIENCE, CONDITIONS SPECIFICATION:

• Be able to demonstrate a good track record of customer service, demonstrating compassion and empathy for persons with disabilities;
• Senior first aid certificate;
• Detailed knowledge of security procedures and protocols;
• Excellent communication skills and the ability to effectively communicate with visitors and employees whose first language is not English;
• Be well presented and be seen as an ambassador for the Company;
• Successfully completed the Company’s Customer Service Officer and Transport Security Officer Training Programme.
• Be of good character to pass screening by the security agency on behalf of the Public Transport Council
• Have the aptitude to undertake the training for appointment to the role of Public Transport Official (PTO);
• Have well developed communication skills and are also trained in conflict resolution
• Holds a valid 2B license, as he/she will need to ride company bike.

Outbound Call Associate

• Proactive contact and engage customers to gather critical information through survey activities

• Meet and achieve the individual and company’s key performance indicators

• Acquire a strong knowledge of the products and services, culture and processes

• Provide quality customer service and prompt follow-up to customers over the phone and/or email

• Listen to customers’ needs, probe to redirect to the intent of the question and offer alternative solution

• Resolve customer queries efficiently and escalate issues promptly

• Submit regular reports to Team Lead and propose new ideas and strategies to improve work performance

• Other duties as assigned by Team Lead and/or Branch Head

Requirements

• Diploma / NITEC / GCE ‘O' Level or equivalent
• Minimum C5 for English O level
• Preferably with 1 to 2 years of working experience in call centre environment and/or service related industry


Special Knowledge or Skills:
• Pleasant disposition with good communication skills
• Fluency in a second language
• Computer literate and good typing skills

Please submit resumes to john@oaktree.com.sg with the following details in MS Word format:

- Position applying for

- Current remuneration

- Expected remuneration

- Notice period

John Goh Meng Chye

EA License No : 06C4642

EA Reg No : R1102621

We regret that only shortlisted candidates will be notified.

Are you ready to kickstart a rewarding career in sales and marketing? Here, we provide the training, support, and opportunities you need to grow, succeed, and lead. Join our dynamic team and work with top brands across diverse industries!

Why Join Us?

• Comprehensive, hands-on training to build real-world skills
• Clear, fast-track career advancement with leadership opportunities
• Supportive, vibrant, and collaborative team culture
• Exciting overseas exposure and professional networking
• Meaningful experience that opens doors for your future

Your Role:

• Assist clients in planning and executing effective sales campaigns and marketing strategies
• Engage customers face-to-face to promote products and create lasting relationships
• Collaborate with your team to develop ideas that drive sales growth
• Participate in ongoing training and team-building activities to sharpen your skills

Who We’re Looking For:

• Strong communicator in English preferred
• Positive, motivated, and eager to learn
• Passionate about building connections and making an impact

Training will be provided for individuals with no prior experience. Apply now and grow with Us!

[Job ID: 1615054]

Responsibilities

• Deliver exceptional customer service by handling enquiries, feedback, complaints, and compliments via email and feedback portals.
• Resolve customer issues promptly and professionally to ensure a positive and memorable experience.
• Build in-depth knowledge of products and services to provide tailored recommendations and solutions.
• Apply active listening to understand customer needs and manage expectations effectively.
• Collaborate with internal teams and external stakeholders to achieve service excellence targets.
• Support and manage customer experience across online, onsite, social media, and delivery touchpoints.
• Implement and maintain service recovery protocols to address service gaps.
• Analyse customer feedback and share actionable insights to improve overall customer experience.
• Participate in training and development programmes to enhance service skills and product knowledge.
• Perform ad-hoc duties as assigned by supervisors.

Requirements

• Minimum 1 year of customer service-related experience with proven track records in similar responsibilities.
• Proficiency in Microsoft Excel (intermediate level) is required.

To Apply, please kindly email your updated resume to cv_estheryip@goodjobcreations.com.sg

We regret that only shortlisted candidates will be notified. However, all applications will be updated to our resume bank for future opportunities.

Please kindly refer to the Privacy Policy of Good Job Creations: https://goodjobcreations.com.sg/en/privacy-policy/

EA Personnel Name: Yip Yan Wen, Esther

EA Personnel Reg. no.: R25157469

EA License no.: 07C5771

Responsibilities:

• Develop job descriptions, identify qualifications, and devise recruitment strategies with hiring managers
• Conduct interviews and assessments to evaluate candidate qualifications and cultural fit
• Foster positive relationships with candidates throughout the recruitment process
• Collaborate with hiring managers and HR to manage job offers and onboard new hires
• Keep hiring managers and HR informed of recruitment status

Requirements:

• Diploma or Bachelors in any discipline, mentorship will be provided
• Excellent communication and interpersonal skills
• Ability to build strong relationships with candidates and hiring managers

Interested applicants, please Email , and look for johnwong@recruitexpress.com.sg

John (Joax) Wong

Recruit Express Pte Ltd

EA License No. 99C4599

EA Personnel Registration Number: R23117179

We regret that only shortlisted candidates will be contacted.

What you’ll need to bring to the team

• To canvass for new accounts in the financial institution government sector and corporate market segment. Continue to appraise key business opportunities and provide existing services (such as Credit Track, Red Alert Monitoring Service, Trade Bureau services, marketing data services and etc) within targeted market segment.
• Assist in marketing, concept development, sales presentation, analysing market trends and implementing new projects.
• Continue to develop new solutions and products to cater to the needs of the targeted market
• To develop and market credit rating, risk grade, scoring products and credit reporting business to government sectors, financial and corporations.

• What you’ll be doing
• Responsible for the creation, implementation and execution of Action Sales Plan;
• Assists or drives new initiatives or, especially in new product/service launches with speed and effectiveness to financial institutions or business corporations
• Responsibility for the sales process from initial point of contact, presentations, proposals, through contract negotiations and execution
• Meet/exceed minimum monthly and annual sales objectives;
• Canvassing for new accounts, develop customer base, appraise key business opportunities in our market segments;
• Responsible for the effective management and servicing of existing and potential customers including the development and growth of accounts to optimize profits.
• Responsible for key accounts management and development of strategic; relationships with corporate clients to ensure continuous repeat business with the Bureau;
• Responsible for realizing the committed revenue targets;
• Identify opportunities to link up with financial institutions or other targeted segment through back-end integration and work closely with clients and IT to ensure the implementation and completion of projects
• Actively participate in events, conference, seminars or other promotional activities.
• Respond promptly and decisively to customers’ requirements through effective communication and co-ordination with various internal departments.
• Other projects or matters may assign to support revenue targets in futures.

Responsibilities

• Support general administrative tasks and daily operations to ensure smooth workflow.
• Maintain accurate and up-to-date records of service providers and clients in the system.
• Prepare, issue, and input data for invoices with precision and timeliness.
• Organize, manage, and maintain paperwork and documents related to claims and site progress, ensuring everything is properly filed.
• Monitor and follow up on work orders and progress reports, providing updates as needed.
• Assist in handling various formalities, including paperwork related to claims.
• Undertake any other duties or ad hoc tasks assigned by the supervisor to support team objectives.

Requirements:

• Minimum Diploma or equivalent
• Possess at least 1 year of relevant experience. Candidates who have no experience but willing to pursue a career in corporate insurance operations are welcomed.
• Able to work independently and a good team player
• Able to multi-task and meet deadlines

Please submit your updated resume in Word format by using the Apply Now Button.
We regret that only shortlisted candidates will be notified.

Email resume to ken.ng@peopleprofilers.com

People Profilers Pte Ltd, 20 Cecil Street, #08-09, PLUS Building, Singapore 049705.
Tel: 6950 9724

http://www.peopleprofilers.com
EA License Number: 02C4944
Registration Number: R1872398

Posting Personnel: Ng Jwee Ken

Tuition Centre in Ang Mo Kio Requires Customer Service & Admin Team Lead

Customer Service & Admin Team Lead

Job Description:


1. Team Leadership & Supervision

• Lead, manage, and support a team of three (3) Customer Service & Admin Specialists in their daily responsibilities.

• Lead regular team huddles to brief the team on updates, operational instructions, and expectations.

• Allocate tasks, set priorities, and ensure all work is completed accurately and on time.

• Monitor team performance, provide coaching and guidance, and ensure consistent customer service standards.

• Act as the first point of escalation for administrative issues before involving the Head of Operations.

• Ensure SOPs and workflows are followed, and identify opportunities for continuous improvement to increase efficiency.

2. Centre Management & Frontline Experience

• Oversee daily centre operations, ensuring the centre is neat, organised, and welcoming at all times.

• Greet and engage students and parents in a friendly and professional manner, while ensuring the team upholds the same service standard.

• Manage monthly pantry supply orders (including F&B and cleaning supplies) and coordinate with cleaning vendors to maintain centre cleanliness.

• Take ownership of the centre’s day-to-day cleanliness and overall physical presentation.

3. Daily Operations & Customer Handling

• Handle customer enquiries across all channels, including phone, text, walk-ins, social media, and email.

• Ensure timely responses and satisfactory resolution of customer feedback and concerns.

• Step in to manage complex or sensitive cases and escalate when necessary.

• Prepare and send clear, timely communications to parents and students regarding programmes, schedules, fees, and centre updates, including last-minute changes.

• Assist in organising events and promotional activities (e.g. webinars) to attract new students and retain existing ones, in collaboration with the marketing team.

4. Student Administration, Billing & Records

• Process student registrations, course enrolments, and payment matters accurately and in a timely manner.

• Prepare and issue monthly billing invoices to parents and follow up on payment matters.

• Maintain and audit student and staff records in the iEduCentre system, ensuring data accuracy through both direct input and team oversight.

5. Escalation, Reporting & Support

• Act as the first point of escalation for operational and customer-related issues.

• Report regularly to the Head of Operations on admin operations, recurring issues, and team performance.

• Support ad-hoc operational needs and assist other departments when required.

6. Tutor & Academic Administrative Support

• Assist tutors with administrative matters when necessary, including the printing of class materials and mailing of study resources to students.

Requirements:

Minimum Diploma

Working hours : 4 weekdays (12.45pm to 9.15pm) + 1 weekend (Sat) (9am - 7pm)

Passionate in customer service

2-3 years experience in customer service

Experience in a supervisory role will be good

Confident and tactful in handling customer’s needs

Strong interpersonal and communication skills

Positive work attitude, self-driven, independent, team player with a strong service mindset

Meticulous and systematic with administrative procedures

Skilled in basic office skills (excel, word) and computing skills

Prior experience in frontline customer service jobs will be a bonus

Able to handle difficult customers confidently

Job Description:

• In charge of preparation and processing of sales order and handling of documentations
• Responsible ensuring the accuracy in documents and emails as well as preventing errors and maintaining smooth operations
• In charge of following up on the status of sales orders, payment checks as well as liaison with the relevant departments and organisation
• Responsible in supporting teamwork and assist with ad-hoc task

Job Requirement:

• Minimum Diploma in Business Adminstration or relevant
• Minimum 2 years of working experience in sales support / customer service with knowledge of shipping terms and export documentation
• Letter of Credit knowledge will be a advantage

To submit your application, please apply online to apply@rn-care.com or call +(65) 6513 5697 for private and confidential discussion.

Your interest will be treated with the strictest of confidence. We regret that only shortlisted candidates will be notified or contacted.

RN Care Pte. Ltd
EA License No: 17C8900