Total 458 Fresh/Entry Level customer experience manager job vacancies

Job Summary

We are looking for a driven and dynamic Sales Executive/Business Development Executive to drive revenue for our Wealth Advisory Role. The objective is to achieve business growth by expanding the customer base and provide solution to our client’s need on this growing industry.

Responsibilities :

- Your job is to provide solutions to help client achieve their financials goals

- Build strong relationship

- Expanding your network

Requirement :

- Able to communicate efficiently

- Minimum Diploma in any fields

- Ex bankers and Fresh graduates are highly encouraged to apply

- Cheerful, cooperative and proactive

- Goals drive, customer-oriented

Why Join Us:

- We offer a long term and stable career which is proven even during pandemic or recession, our business still grew by 44%

- We offer basic salary of from RM 3,000 to RM 12,000 per month excluding commission

- Enjoy high commission, bonuses twice a year, excellent retirement benefits, career advancement, personal development and yearly overseas trip

- Flexible working hours

- Work life balance

- Comprehensive and excellent training program to help you be a leader

- No experience required

職位概述

我們正在尋找一位積極進取、充滿活力的銷售主管/業務拓展主管，以推動我們財富管理諮詢業務的收入成長。我們的目標是透過拓展客戶群，並為客戶提供解決方案，滿足他們在這個蓬勃發展的行業中的需求，從而實現業務成長。

職責：

你的工作是提供解決方案，幫助客戶實現他們的財務目標。

建立牢固的關係

拓展人脈

要求 ：

- 能夠有效率溝通

- 任何領域的最低文憑

我們非常歡迎前銀行從業人員和應屆畢業生申請。

個性開朗、樂於合作、積極主動

目標驅動，以客戶為中心

加入我們的理由：

我們提供長期穩定的職業發展機會，即使在疫情或經濟衰退期間，我們的業務仍然成長了44%，這已得到證明。

我們提供的基本月薪為3,000至12,000令吉，不含佣金。

- 享受高額佣金、每年兩次獎金、優厚的退休福利、職業晉升機會、個人發展機會以及年度海外旅行。

- 彈性的工作時間

工作與生活平衡

- 全面且卓越的培訓計劃，幫助您成為領導者

無需經驗

Job Description:

We are looking for a dedicated and proactive Online Customer Care to join our team, and we encourage fresh graduates to apply. The ideal candidate will provide timely and professional support to customers and vendors on our online marketplace platform through email, chat, and social media. Responsibilities include addressing inquiries related to product listings, transactions, and platform usage, assisting with order tracking and issue resolution, supporting vendors with registration and store setup, and utilizing IT skills to troubleshoot technical issues. Join us to contribute to a positive customer experience and drive overall platform success.

Fresh graduates are also encouraged to apply.

Job Responsibilities:

• Provide timely and professional support to customers / vendors on the online marketplace platform through various channels, including email, chat, and social media.
• Address customer / vendor inquiries related to product listings, transactions, and general platform usage, ensuring a positive customer experience.
• Assist customers / vendors with order tracking, returns, and issue resolution, demonstrating a thorough understanding of the online marketplace's policies and procedures.
• Support vendors in the registration, verification, and store setup processes, including tasks such as product upload, shipping arrangements, and more..
• Utilize IT skills to navigate the online marketplace platform, troubleshoot technical issues, and guide customers / vendors through online processes.
• Collaborate with the IT team to escalate and resolve technical issues impacting customer / vendor interactions on the online platform.
• Maintain accurate and comprehensive customer / vendor records within the platform's system, documenting interactions and resolutions effectively.
• Stay informed about updates to the online marketplace, promotional activities, and policies to provide accurate information to customers / vendors.
• Collaborate with cross-functional teams, including sales, logistics, finance and technical support, to address customer / vendor needs and contribute to overall customer / vendor satisfaction.
• Proactively identify opportunities for process improvement on the online marketplace platform and provide constructive feedback.
• Adhere to established service level agreements (SLAs) to ensure the efficient resolution of customer / vendor inquiries and issues.
• Be able to handle multitasking or challenge job. handle various tasks beyond customer care, including responsibilities in sales, process flow, system testing, etc.

Job Requirements:

• Bachelor’s degree in any relevant field or equivalent work experience. (Fresh graduates are encouraged to apply.)
• Background in Information Technology or related fields is an added advantage.
• Good communication skills in Chinese, English, or Malay (written and verbal) to support a diverse customer base.
• Willingness to learn with strong problem-solving skills and ability to handle and resolve customer issues independently.
• Basic familiarity with CRM tools and IT systems is an advantage (training will be provided).
• Ability and interest to learn and navigate online marketplace platforms.
• Passion for delivering good customer service and a positive attitude towards exceeding customer expectations.
• Familiarity with online communication tools, social media platforms, or customer support tools is an added advantage.

Perks & Benefits

• Employee equity
• Commission and bonus
• Flexible working hours
• Free snacks / Happy hours
• Medical insurance
• Personal leave
• Open culture
• Personal development opportunities
• Paid training and development
• Allowances for continuing education
• Remote work flexibility

Job Description:

We are looking for a dedicated and proactive Online Customer Care to join our team, and we encourage fresh graduates to apply. The ideal candidate will provide timely and professional support to customers and vendors on our online marketplace platform through email, chat, and social media. Responsibilities include addressing inquiries related to product listings, transactions, and platform usage, assisting with order tracking and issue resolution, supporting vendors with registration and store setup, and utilizing IT skills to troubleshoot technical issues. Join us to contribute to a positive customer experience and drive overall platform success.

Fresh graduates are also encouraged to apply.

Job Responsibilities:

• Provide timely and professional support to customers / vendors on the online marketplace platform through various channels, including email, chat, and social media.
• Address customer / vendor inquiries related to product listings, transactions, and general platform usage, ensuring a positive customer experience.
• Assist customers / vendors with order tracking, returns, and issue resolution, demonstrating a thorough understanding of the online marketplace's policies and procedures.
• Support vendors in the registration, verification, and store setup processes, including tasks such as product upload, shipping arrangements, and more..
• Utilize IT skills to navigate the online marketplace platform, troubleshoot technical issues, and guide customers / vendors through online processes.
• Collaborate with the IT team to escalate and resolve technical issues impacting customer / vendor interactions on the online platform.
• Maintain accurate and comprehensive customer / vendor records within the platform's system, documenting interactions and resolutions effectively.
• Stay informed about updates to the online marketplace, promotional activities, and policies to provide accurate information to customers / vendors.
• Collaborate with cross-functional teams, including sales, logistics, finance and technical support, to address customer / vendor needs and contribute to overall customer / vendor satisfaction.
• Proactively identify opportunities for process improvement on the online marketplace platform and provide constructive feedback.
• Adhere to established service level agreements (SLAs) to ensure the efficient resolution of customer / vendor inquiries and issues.
• Be able to handle multitasking or challenge job. handle various tasks beyond customer care, including responsibilities in sales, process flow, system testing, etc.

Job Requirements:

• Bachelor’s degree in any relevant field or equivalent work experience. (Fresh graduates are encouraged to apply.)
• Background in Information Technology or related fields is an added advantage.
• Good communication skills in Chinese, English, or Malay (written and verbal) to support a diverse customer base.
• Willingness to learn with strong problem-solving skills and ability to handle and resolve customer issues independently.
• Basic familiarity with CRM tools and IT systems is an advantage (training will be provided).
• Ability and interest to learn and navigate online marketplace platforms.
• Passion for delivering good customer service and a positive attitude towards exceeding customer expectations.
• Familiarity with online communication tools, social media platforms, or customer support tools is an added advantage.

Perks & Benefits

• Employee equity
• Commission and bonus
• Flexible working hours
• Free snacks / Happy hours
• Medical insurance
• Personal leave
• Open culture
• Personal development opportunities
• Paid training and development
• Allowances for continuing education
• Remote work flexibility

職位描述：

我們正在尋找一位積極主動、盡職盡責的線上客服專員加入我們的團隊，歡迎應屆畢業生申請。理想的候選人將透過電子郵件、聊天和社交媒體，為我們在線商城平台上的客戶和供應商提供及時專業的支援。職責包括解答與產品清單、交易和平台使用相關的諮詢，協助訂單追蹤和問題解決，支援供應商註冊和店鋪設置，以及運用IT技能解決技術問題。加入我們，共同提升顧客體驗，協助平台整體成功。

也歡迎應屆畢業生申請。

工作職責：

• 透過電子郵件、聊天和社交媒體等各種管道，為線上市場平台上的客戶/供應商提供及時、專業的支援。
• 處理客戶/供應商關於產品清單、交易和一般平台使用的諮詢，確保良好的客戶體驗。
• 協助客戶/供應商進行訂單追蹤、退貨和問題解決，充分了解線上市場的政策和程序。
• 協助供應商完成註冊、驗證和店鋪設定流程，包括產品上傳、出貨安排等任務。
• 運用IT技能操作線上市場平台，解決技術問題，並引導客戶/供應商完成線上流程。
• 與 IT 團隊協作，回報並解決影響客戶/供應商在線上平台上互動的技術問題。
• 在平台系統中維護準確、全面的客戶/供應商記錄，有效記錄互動和解決方案。
• 隨時了解線上市場、促銷活動和政策的最新動態，以便為客戶/供應商提供準確的資訊。
• 與銷售、物流、財務和技術支援等跨職能團隊合作，滿足客戶/供應商的需求，並為提高客戶/供應商的整體滿意度做出貢獻。
• 主動發現線上市場平台流程改進的機會，並提供建設性回饋。
• 遵守既定的服務等級協定（SLA），以確保高效解決客戶/供應商的諮詢和問題。
• 能夠勝任多工處理或具挑戰性的工作。除了客戶服務之外，還能處理各種其他任務，包括銷售、流程優化、系統測試等職責。

職位要求：

• 擁有相關領域的學士學位或同等工作經驗。 （歡迎應屆畢業生申請。）
• 擁有資訊科技或相關領域的背景者優先考慮。
• 具備良好的中文、英文或馬來文（書面和口頭）溝通能力，以服務多元化的客戶群。
• 具有較強的學習意願、問題解決能力、以及獨立處理和解決客戶問題的能力。
• 熟悉 CRM 工具和 IT 系統者優先（公司將提供培訓）。
• 有能力和興趣學習和使用線上市場平台。
• 對提供優質客戶服務充滿熱情，並積極主動地超越客戶期望。
• 熟悉線上通訊工具、社群媒體平台或客戶支援工具者優先考慮。

福利待遇

• 員工權益
• 佣金和獎金
• 彈性的工作時間
• 免費小吃/歡樂時光
• 醫療保險
• 個人休假
• 開放文化
• 個人發展機會
• 有薪培訓和發展
• 繼續教育津貼
• 遠距辦公的彈性

主要職責：

• 為公司尋找潛在的商機。
• 制定和完善有效的銷售策略和行銷計劃。
• 建立聯繫、協調並跟進潛在客戶的專案線索。
• 向客戶、顧問、建築師、設計師等推廣、行銷和銷售公司全系列產品。
• 與所有業務夥伴建立、培養和維護良好的業務關係。
• 透過人脈拓展、電話推銷、實地考察和參與行業活動來獲取合格的銷售線索。
• 與內部各部門（專案、銷售等）協調。
• 追蹤銷售管道並完成每月目標。
• 密切注意市場趨勢、競爭對手和即將開展的項目。

主要要求：

• 26-35歲。
• 應徵者必須至少擁有商業或行銷專業的文憑/學位，並且至少有3年的銷售和行銷工作經驗。
• 高度的敬業精神、積極主動性和領導能力。
• 具備良好的人際溝通能力，能與組織內各級人員有效溝通。
• 具備較強的溝通能力，英語、馬來語及國語口語及書面表達能力俱佳。
• 熟悉Excel、Word等辦公室軟體者優先考慮。
• 自備交通工具
• 良好的人際溝通能力。
• 自我驅動，結果導向。
• 能夠獨立工作。

我們提供的服務：

• 我們將為入選者提供優厚的薪資待遇，包括獎金和醫療福利。
• 基本薪資為 3,800.00 馬幣以上，視工作經驗而定。
• 津貼：交通費、電話費等

福利待遇

• 津貼（旅費、交通費等）
• 附近公共交通
• 定期團隊活動
• 醫療保險
• 開放文化

職責：

• 制定並監督控制系統，以防止違反法律準則和內部政策。
• 評估控制措施的效率並不斷改善。
• 定期修訂程序、報告等，以發現潛在風險或不符合項。
• 起草、修改和實施公司政策。
• 與公司法律顧問和人力資源部門合作，監督標準和法規的執行。
• 評估企業未來的發展計劃，以識別潛在的合規風險。
• 必要時審查同事的工作，以發現合規問題並提供建議或培訓。
• 密切關注公司內外監管動態以及合規控制方面不斷發展的最佳實踐。
• 根據需要，為高階管理層和外部監管機構準備報告。

要求：

• 擁有豐富的合規經理經驗。
• 深入了解行業標準和法規。
• 具備良好的報告流程和記錄保存知識。
• 兼具商業頭腦和對法律的恪守。
• 做事有條不紊、勤奮努力，具備優秀的規劃能力。
• 具備能夠「看穿」程序和規章制度複雜性的分析思維。
• 較強的溝通能力。
• 擁有法律、金融、工商管理或相關領域的學士學位。
• 持有合規專業認證者優先考慮。

福利待遇

• 佣金和獎金
• 津貼（旅費、交通費等）
• 附近公共交通
• 中心位置
• 免費小吃/歡樂時光
• 公司旅行
• 工作簽證擔保
• 牙科保險
• 殘障津貼
• 有薪培訓和發展

Tanggungjawab:

• Membangun dan menyelia sistem kawalan bagi mencegah pelanggaran garis panduan perundangan dan dasar dalaman.
• Menilai kecekapan kawalan dan menambah baiknya secara berterusan.
• Semak semula prosedur, laporan dan sebagainya secara berkala untuk mengenal pasti risiko tersembunyi atau isu ketidakpatuhan.
• Menggubal, mengubah suai dan melaksanakan dasar syarikat.
• Bekerjasama dengan penasihat korporat dan jabatan HR untuk memantau penguatkuasaan piawaian dan peraturan.
• Menilai usaha niaga masa hadapan perniagaan untuk mengenal pasti kemungkinan risiko pematuhan.
• Menyemak kerja rakan sekerja apabila perlu untuk mengenal pasti isu pematuhan dan memberikan nasihat atau latihan.
• Sentiasa mengikuti perkembangan kawal selia di dalam atau di luar syarikat serta mengembangkan amalan terbaik dalam kawalan pematuhan.
• Menyediakan laporan untuk pihak pengurusan kanan dan badan kawal selia luaran mengikut kesesuaian.

Keperluan:

• Pengalaman terbukti sebagai pengurus pematuhan.
• Pengetahuan mendalam tentang piawaian dan peraturan industri.
• Pengetahuan yang baik tentang prosedur pelaporan dan penyimpanan rekod.
• Ketajaman perniagaan bekerjasama dengan dedikasi terhadap perundangan.
• Bersistem dan tekun dengan kebolehan merancang yang cemerlang.
• Minda analitikal yang mampu 'melihat' kerumitan prosedur dan peraturan.
• Kemahiran komunikasi yang kuat.
• Mempunyai sekurang-kurangnya Ijazah Sarjana Muda dalam bidang undang-undang, kewangan, pentadbiran perniagaan atau bidang berkaitan.
• Profesional pematuhan yang diperakui adalah satu kelebihan.

Faedah & Kebaikan

• Komisen dan bonus
• Elaun (upah perjalanan, pengangkutan, dll.)
• Pengangkutan awam berdekatan
• Lokasi pusat
• Snek percuma / Waktu gembira
• Perjalanan syarikat
• Penajaan visa kerja
• Insurans pergigian
• Faedah hilang upaya
• Latihan dan pembangunan berbayar

Responsibilities:

• Develop and oversee control systems to prevent violations of legal guidelines and internal policies.
• Evaluate the efficiency of controls and improve them continuously.
• Revise procedures, reports etc. periodically to identify hidden risks or non-conformity issues.
• Draft, modify and implement company policies.
• Collaborate with corporate counsels and HR departments to monitor enforcement of standards and regulations.
• Assess the business's future ventures to identify possible compliance risks.
• Review the work of colleagues when necessary to identify compliance issues and provide advice or training.
• Keep abreast of regulatory developments within or outside of the company as well as evolving best practices in compliance control.
• Prepare reports for senior management and external regulatory bodies as appropriate.

Requirements:

• Proven experience as compliance manager.
• In-depth knowledge of the industry's standards and regulations.
• Good knowledge of reporting procedures and record keeping.
• A business acumen partnered with a dedication to legality.
• Methodical and diligent with outstanding planning abilities.
• An analytical mind able to ‘see’ the complexities of procedures and regulations.
• Strong communication skills.
• Possess at least a Bachelor's Degree in law, finance, business administration or related field.
• Certified compliance professional is a plus.

Perks & Benefits

• Commission and bonus
• Allowance (travel stipends, transportation, etc.)
• Nearby public transport
• Central location
• Free snacks / Happy hours
• Company trips
• Work visa sponsorship
• Dental insurance
• Disability benefits
• Paid training and development

Tanggungjawab:

• Membangun dan menyelia sistem kawalan bagi mencegah pelanggaran garis panduan perundangan dan dasar dalaman.
• Menilai kecekapan kawalan dan menambah baiknya secara berterusan.
• Semak semula prosedur, laporan dan sebagainya secara berkala untuk mengenal pasti risiko tersembunyi atau isu ketidakpatuhan.
• Menggubal, mengubah suai dan melaksanakan dasar syarikat.
• Bekerjasama dengan penasihat korporat dan jabatan HR untuk memantau penguatkuasaan piawaian dan peraturan.
• Menilai usaha niaga masa hadapan perniagaan untuk mengenal pasti kemungkinan risiko pematuhan.
• Menyemak kerja rakan sekerja apabila perlu untuk mengenal pasti isu pematuhan dan memberikan nasihat atau latihan.
• Sentiasa mengikuti perkembangan kawal selia di dalam atau di luar syarikat serta mengembangkan amalan terbaik dalam kawalan pematuhan.
• Menyediakan laporan untuk pihak pengurusan kanan dan badan kawal selia luaran mengikut kesesuaian.

Keperluan:

• Pengalaman terbukti sebagai pengurus pematuhan.
• Pengetahuan mendalam tentang piawaian dan peraturan industri.
• Pengetahuan yang baik tentang prosedur pelaporan dan penyimpanan rekod.
• Ketajaman perniagaan bekerjasama dengan dedikasi terhadap perundangan.
• Bersistem dan tekun dengan kebolehan merancang yang cemerlang.
• Minda analitikal yang mampu 'melihat' kerumitan prosedur dan peraturan.
• Kemahiran komunikasi yang kuat.
• Mempunyai sekurang-kurangnya Ijazah Sarjana Muda dalam bidang undang-undang, kewangan, pentadbiran perniagaan atau bidang berkaitan.
• Profesional pematuhan yang diperakui adalah satu kelebihan.

Faedah & Kebaikan

• Komisen dan bonus
• Elaun (upah perjalanan, pengangkutan, dll.)
• Pengangkutan awam berdekatan
• Lokasi pusat
• Snek percuma / Waktu gembira
• Perjalanan syarikat
• Penajaan visa kerja
• Insurans pergigian
• Faedah hilang upaya
• Latihan dan pembangunan berbayar

Responsibilities:

• Develop and oversee control systems to prevent violations of legal guidelines and internal policies.
• Evaluate the efficiency of controls and improve them continuously.
• Revise procedures, reports etc. periodically to identify hidden risks or non-conformity issues.
• Draft, modify and implement company policies.
• Collaborate with corporate counsels and HR departments to monitor enforcement of standards and regulations.
• Assess the business's future ventures to identify possible compliance risks.
• Review the work of colleagues when necessary to identify compliance issues and provide advice or training.
• Keep abreast of regulatory developments within or outside of the company as well as evolving best practices in compliance control.
• Prepare reports for senior management and external regulatory bodies as appropriate.

Requirements:

• Proven experience as compliance manager.
• In-depth knowledge of the industry's standards and regulations.
• Good knowledge of reporting procedures and record keeping.
• A business acumen partnered with a dedication to legality.
• Methodical and diligent with outstanding planning abilities.
• An analytical mind able to ‘see’ the complexities of procedures and regulations.
• Strong communication skills.
• Possess at least a Bachelor's Degree in law, finance, business administration or related field.
• Certified compliance professional is a plus.

Perks & Benefits

• Commission and bonus
• Allowance (travel stipends, transportation, etc.)
• Nearby public transport
• Central location
• Free snacks / Happy hours
• Company trips
• Work visa sponsorship
• Dental insurance
• Disability benefits
• Paid training and development

職責：

• 制定並監督控制系統，以防止違反法律準則和內部政策。
• 評估控制措施的效率並不斷改善。
• 定期修訂程序、報告等，以發現潛在風險或不符合項。
• 起草、修改和實施公司政策。
• 與公司法律顧問和人力資源部門合作，監督標準和法規的執行。
• 評估企業未來的發展計劃，以識別潛在的合規風險。
• 必要時審查同事的工作，以發現合規問題並提供建議或培訓。
• 密切關注公司內外監管動態以及合規控制方面不斷發展的最佳實踐。
• 根據需要，為高階管理層和外部監管機構準備報告。

要求：

• 擁有豐富的合規經理經驗。
• 深入了解行業標準和法規。
• 具備良好的報告流程和記錄保存知識。
• 兼具商業頭腦和對法律的恪守。
• 做事有條不紊、勤奮努力，具備優秀的規劃能力。
• 具備能夠「看穿」程序和規章制度複雜性的分析思維。
• 較強的溝通能力。
• 擁有法律、金融、工商管理或相關領域的學士學位。
• 持有合規專業認證者優先考慮。

福利待遇

• 佣金和獎金
• 津貼（旅費、交通費等）
• 附近公共交通
• 中心位置
• 免費小吃/歡樂時光
• 公司旅行
• 工作簽證擔保
• 牙科保險
• 殘障津貼
• 有薪培訓和發展

Project: IT /Banking / Travelling Project:

• Understand customer enquiries and respond via applicable channels: calls, email, chat etc
• Understand customer enquiries and ensure they are answered or routed through the appropriate support channel
• Manage customer escalations and ensure that these are answered, tracked, and escalated as required
• Perform all procedures accurately, including following documented call flows, work processes, data entry requirements, and complaint management processes
• Demonstrate a strong customer service orientation and take responsibility to ensure customers are satisfied
• Provide a high level of professionalism and competent customer service
• Able to communicate effectively with customers in a friendly and polite manner by following to processes

Job Requirement:

• Basic Salary RM4000 - RM4500
• KPI Allowance & Shift Allowance
• Banking / Travelling Project - NO OVERNIGHT SHIFT
• Min SPM
• Diploma/ Degree Fresh welcome to apply
• Preferred with Customer Service Experience
• Candidates fluent in Mandarin and Cantonese preferred as role requires candidate to deal with Mandarin speaking clients.

Perks & Benefits

• Commission and bonus
• Allowance (travel stipends, transportation, etc.)
• Nearby public transport
• Central location
• Personal development opportunities