Total 436 analyst job vacancies

Responsibilities:

• Support the implementation and optimization of end-to-end planning programs, ensuring business systems effectively align with strategic objectives and operational requirements.
• Partner with key business leaders to understand requirements, recommend best practices, and design scalable solutions that enhance business performance.
• Develop and present business cases for large-scale system, process, and digital transformation initiatives, influencing executive-level decision-making.
• Configure and enhance SAP IBP and related enterprise systems to improve planning processes, expand system capabilities, and drive operational efficiency.
• Lead cross-functional design reviews to ensure standardized, globally scalable solutions that support long-term business growth and consistency.
• Gather and analyze business requirements, identify process and functionality gaps, develop process flows, and recommend solutions that improve productivity and decision-making.

Requirements:

• Degree in IT / Engineering
• At least 8 years of SAP SCM Experience with Planning systems- SAP IBP/ APO (SAPS4 experience a plus)
• IBP Order Based Planning implementation experience
• Real Time Interface experience between SAP IBP and S4 Hana

Account Manager:
Kerwin Tan Kai Bin (R1331624)
kerwin.tan@searchasia.com.sg
EA16S8107

Role Overview:
We are looking for a Principal Systems Analyst, Data Platform to support the stability, modernisation, and continuous improvement of enterprise data platforms. The role will oversee data platform operations, release management, performance monitoring, service improvement, and governance across data warehousing, ETL pipelines, analytics environments, and cloud-based platforms.

The successful candidate will play a key role in driving platform modernisation, including cloud adoption, AI-driven automation, CI/CD implementation, and scalable analytics solutions. This role will also provide technical leadership, mentor team members, and work closely with stakeholders to ensure data platforms remain secure, reliable, compliant, and aligned with business needs.

Key Responsibilities:
1) Operations & Service Management

• Oversee the stability, scalability, and reliability of enterprise data platforms.
• Ensure smooth integration of data warehousing, ETL pipelines, and analytics environments.
• Act as the subject matter expert for troubleshooting and resolving complex data platform issues.
• Monitor platform performance, availability, and capacity to identify and mitigate operational risks.

2) Service Improvement & Strategy

• Evaluate existing data platform capabilities and recommend improvements to enhance performance and efficiency.
• Drive modernisation initiatives, including cloud-native services and AI-driven automation.
• Align data platform strategy with organisational goals for digital transformation and advanced analytics.
• Identify opportunities to improve platform operations, automation, governance, and user adoption.

3) Release, Change, Performance & Availability

• Manage release cycles, upgrades, and change requests across data platform components.
• Implement and support CI/CD pipelines to streamline deployments and reduce downtime.
• Monitor platform performance, availability, and capacity trends.
• Proactively identify risks and recommend improvements to platform resilience and reliability.

4) People & Technical Leadership

• Provide technical leadership and mentorship to analysts, engineers, and consultants supporting the data platform.
• Collaborate with cross-functional teams to ensure platform solutions meet business and operational needs.
• Lead stakeholder workshops and training sessions to improve data literacy and platform adoption.
• Communicate technical concepts clearly to both technical and non-technical stakeholders.

5) Governance, Risk & Compliance

• Ensure compliance with data governance frameworks, privacy regulations, and industry standards.
• Establish and maintain documentation, audit trails, and policies for platform operations and automation workflows.
• Identify and mitigate risks relating to data integrity, platform reliability, security, and compliance.

Requirements:

• Strong experience in systems analysis, SQL, data warehousing, data platforms, and business intelligence tools.
• Hands-on experience with BI tools such as Qlik, Tableau, or Power BI.
• Proficiency in Python, machine learning concepts, and MLOps practices for scalable analytics solutions.
• Experience with RPA tools such as UiPath and Microsoft Power Platform, including Power Automate, Power Apps, and Microsoft Fabric.
• Strong understanding of ETL, data modelling, and data governance frameworks.
• Exposure to CI/CD pipelines and cloud data platforms such as Azure Synapse, AWS Redshift, or Google BigQuery.
• Excellent communication, stakeholder management, and data storytelling skills.
• Healthcare domain experience will be advantageous.
• PMP or Scrum Master certification will be advantageous.
• Experience in AI/ML-driven automation and advanced analytics use cases will be advantageous.

Preferred:

• Healthcare domain experience
• PMP or Scrum Master certification
• Experience in AI/ML-driven automation and advanced analytics use cases

Who we’re looking for

We are looking for an individual to join our day-to-day Active ETF operational support, ensuring the accuracy and timeliness of Portfolio Composition Files (PCFs) / basket files and associated pricing and trades inputs, and delivering robust oversight of the Active ETF operational process. The role acts as a key operational interface to Fund Administration / ETF servicing providers and internal Trading, Portfolio Management, Technology, and Global Operating Platform teams, driving effective incident management, root-cause remediation, and continuous improvement.  

You will work right across the organisation to ensure issues are escalated and resolved, and ongoing problems are managed.  You will be able to remain calm while under pressure and balance multiple priorities at once.

About Schroders

We’re a global investment manager. We help institutions, intermediaries and individuals around the world invest money to meet their goals, fulfil their ambitions, and prepare for the future.

We have around 4,000 people on six continents. And we’ve been around for over 200 years but keep adapting as society and technology changes. What doesn’t change is our commitment to helping our clients, and society, prosper.

About the team

The Investment Services Platform Team (ISPT) is a central team within Platform Operating Model Control and Support in Global Operating Platform, reporting to the Global Head of Platform Control and Support with a global remit. The team provides support to the Investment, Dealing and Operations functions in Schroders Asset Management Business and works with teams across Schroders to implement change initiated from the three functions. The team aims to enable business growth, support business as usual, make operating model improvements, manage risk and simplify business processes.

What you’ll do

• Own daily PCF / basket file oversight (generation, validation, timeliness, and distribution/publishing per operating model).
• Troubleshoot PCF and pricing-related breaks (holdings vs model, identifiers, quantities/rounding tolerances, cash component variances, FX/pricing staleness, corporate actions impacts).
• Provide operational coverage of the Active ETF lifecycle, coordinating end-to-end exception resolution across Trading, PM, Ops, Tech, Data and the fund administrator.
• Support primary market operational touchpoints (create/redeem-related readiness, cut-offs, and escalations) in line with defined responsibilities.
• Liaise with the Fund Administrator / ETF servicing agent to ensure accurate deliverables, timely resolutions, and clear ownership of actions.
• Execute and enhance key operational controls (tolerance checks, sign-offs, evidencing, reconciliation/validation checks) to ensure auditability.
• Lead structured incident management (logging, triage, escalation, communications, root-cause analysis, and preventative actions).
• Contribute to service provider governance (KPIs, incident trends, SLA adherence, service reviews, and remediation tracking).
• Support change delivery and UAT for launches, enhancements, and vendor/platform releases, including test planning and regression coverage for PCF/pricing dependencies.
• Drive continuous improvement/automation initiatives (e.g., variance analysis tools, dashboards, standardised runbooks) to reduce manual effort and recurring errors.

The knowledge, experience and qualifications you need

• Proven experience in Active ETF / ETF operations, middle office, fund operations, fund accounting, custody/trustee, or ETF servicing.
• Strong understanding of ETF operating models, including key dependencies between portfolio holdings, basket/PCF outputs, pricing/valuation inputs, and downstream servicing.
• Demonstrable hands-on capability in PCF / basket file analysis and troubleshooting, including constituent validation and cash component variance investigation (or closely related file-based operational diagnostics).
• Solid grasp of the trade lifecycle (trade capture, confirmations/matching where applicable, settlement readiness, fail management) and how exceptions propagate operational risk.
• Experience working directly with Fund Administrators / custodians / ETF service providers, including issue escalation, SLA tracking, and service governance routines.
• Proven ability to perform structured root-cause and implementing preventative controls.
• Strong analytical tooling skills: advanced Excel; SQL/data interrogation capability preferred (Python/automation skills desirable but not required).
• Experience working within an asset management firm within front or middle office environment.
• Good technical investment services platform knowledge and ability to bridge the communications between third party vendors, IT and the business.
• Good understanding of fund management business and end to end Order/Trade workflow 
• Familiarity with broad range of investment products and instruments.
• Familiarity with the dealing lifecycle of Equity, Active ETF, Fixed Income and OTC derivatives instruments is preferred.
• Strong communication skills and experience to manage third party portfolio, order, execution management system.
• Good inter-personal and organisational skills.
• Ability to operate under pressure, multi-tasking and deliver to demanding deadlines.

The knowledge, experience and qualifications that will help

• Knowledge of BlackRock Aladdin Solution is essential
• Knowledge of Mutual Fund operational process including fund setup, engagement with transfer agencies, fund administrators, custodians is preferred
• Business knowledge of other Asset Management front / middle office systems, such as MSCI Barra, FactSet, Charles River, Bloomberg and Eikon

What you’ll be like

• Able to work under pressure, on several critical priorities at once

• Have the ability to quickly understand business issues, make good judgements and quick decisions

• A critical thinker and problem solver

• An excellent communicator with strong ability to articulate complex issues succinctly

We recognise potential, whoever you are

Our purpose is to provide excellent investment performance to clients through active management. Diversity of thought facilitated by an inclusive culture will allow us to make better decisions and better achieve our purpose. This is why inclusion and diversity are a strategic priority for us and why we are an equal opportunities employer: you are welcome here regardless of your age, disability, gender identity, religious beliefs, sexual orientation, socio-economic background or any other protected characteristics

Claims (Insurance Operations)

You will serve as the functional SME for Claims operations, driving process improvement, system enhancement, and change management across the full claims lifecycle to achieve service excellence and regulatory compliance.

• Serve as the operational SME for claims processes across intake, assessment, adjudication, settlement, and payment for life, health, and/or general insurance products
• Map and re-engineer claims workflows to reduce cycle times, improve accuracy, and enhance customer experience; identify automation and STP opportunities across claims platforms and back-end systems
• Gather and validate requirements from claims, actuarial, compliance, legal, and IT stakeholders; support BRD sign-off, UAT execution, and post-go-live verification for system and process changes
• Assess the business and regulatory impact of changes to claims rules and systems; ensure alignment with MAS requirements, internal risk controls, and fraud management frameworks
• Support resolution of production errors and claims processing exceptions in liaison with IT and BA teams; contribute to root cause analysis and process remediation
• Provide operational training and guidance to claims staff and internal stakeholders on updated business rules, adjudication guidelines, and system enhancements

Requirements:

• Minimum 5 years of insurance operations experience with strong working knowledge of claims processes across life, health, or GI lines; experience in regulated environments; strong analytical and documentation skills
• Able to onboard in July 2026

Job Overview

We are seeking an experienced Business Analyst to support enterprise Finance and Warehouse systems within a large-scale operations environment. This role focuses on gathering business requirements, driving system enhancements, supporting integrations, and ensuring smooth operations across finance and inventory management platforms.

The ideal candidate should possess strong functional knowledge in Finance and Warehouse operations, together with hands-on experience working with business users, technical teams, and vendors to deliver system improvements and operational support.

Key Responsibilities

Business Analysis & Requirement Gathering

• Engage stakeholders to gather, analyze, and document business and system requirements
• Translate operational needs into functional specifications and process flows
• Conduct impact analysis for system enhancements and process changes
• Facilitate discussions between business users and technical teams

Finance & Warehouse Systems Support

• Support Finance and Warehouse related applications and operational workflows
• Analyze and troubleshoot system and process-related issues
• Support inventory, procurement, stock movement, and finance transaction processes
• Ensure system configurations and workflows align with operational requirements

System Enhancement & Integration

• Coordinate and support application enhancement initiatives
• Work closely with technical teams on system integration and data flow activities
• Support testing, deployment, and post-implementation stabilization
• Participate in defect analysis, root cause investigation, and issue resolution

Testing & Documentation

• Prepare business requirement documents, functional specifications, and user stories
• Coordinate and support User Acceptance Testing (UAT) activities
• Maintain proper documentation for business processes, configurations, and issue tracking
• Support training and knowledge transfer to end users where required

Stakeholder Management

• Coordinate with operations, finance, warehouse users, vendors, and IT teams
• Provide regular updates on project progress, risks, and dependencies
• Support continuous improvement initiatives across operational processes

Requirements

Experience

• Minimum 5 years of experience as a Business Analyst in Finance, ERP, or Warehouse system environments
• Experience supporting Finance and Warehouse operational workflows
• Hands-on involvement in system enhancement, testing, and support activities

Functional & Technical Skills

• Good understanding of Finance and Warehouse business processes
• Experience with ERP or enterprise operational systems
• Exposure to system integration, data flow, and reporting processes
• Familiarity with SQL, reporting tools, or interface troubleshooting is advantageous

Core Competencies

• Strong analytical and problem-solving skills
• Good documentation and stakeholder management abilities
• Able to communicate effectively with both business and technical teams
• Comfortable working in fast-paced operational environments

Good to Have

• Experience in hospitality, gaming, retail, or large enterprise environments
• Exposure to SAP, Oracle, or similar enterprise platforms
• Familiarity with Agile or Waterfall project delivery methodologies

Please send your detailed resume in MS Word format to resume@goldtecHRs.com with

• Education Level
• Working experiences
• Each employment background
• Reason for leaving each employment
• Last drawn salary
• Expected salary
• Date of availability

Responsibilities

• To support the daily Operation activities in SOC Engineering. 

• Perform daily healthchecks, asset verification and administration of some engineering activities for SOC Management

• Help to do daily healthcheck on the SIEM platform.

• Perform Asset verification tasks

• Assist request raising for firewall/patches/service Request/Change requests

• Help administer mailbox on operation requests

• Help on-board off board assets from SIEM platform.

• Help basic troubleshoot for on-boarding issue.

Requirements

• At least 3 - 4 years’ experience in developing, implementing and maintaining IT systems

• Have 1-5 years technical experience on working with Windows/Linux platform.

• Good with microsoft excel, analytical problem-solving, documentation, coomunication skills and able to work under pressure.

Licence no: 12C6060

Responsibilities

1.    Provide 24x7 production support onsite / offsite

2.    Investigate production issues, determine production defect severity and provide workaround to user if feasible to move business forward

3.    Manage and respond to users on timely manner.

4.    Log incident ticket for production issues and user queries

5.    Provide necessary information needed for further investigation to next level support (L3) to proceed with fix

6.    Prioritize defects and plan for production release based on defect criticality or align with quarterly release

7.    Follow up on defect and incident closure and meet incident closure KPI

8.    Share production defect support learning with QA team and development team to improve application quality and minimize future defects

9.    Make sure system availability as per respective agreed SLA

10. Support EOD batch run

11. Perform annual Disaster Recovery (DR) exercise for supported applications

12. Provide support to System Engineers on server level patches / upgrade as and when applicable

13. Ensure proper knowledge transfer (KT) from project / development team before enhancement release

14. Ensure application documentation is properly updated for each production release

Requirements

• Bachelor’s degree of Computer Science/IT or Engineering
• 10 years working experience in IT industry as Development or Production Support role of which minimum 5 years relevant experience in the banking/financial industry.
• Good and assertive communicator in speaking & writing.
• Good analytic and problem-solving skills
• Able to work in a fast-paced, team-oriented environment and weekend / wee hours.
• Experience in L2 or L3 production support

Essential Technical Skills

• Strong proficiency of OS/400 system, RPG, COBOL language
• Plus point – good experience in Silverlake banking system
• Added advantage - Open System knowledge - Unix, Linux, Solaris, Shell Script, Oracle DB

Job Overview

We are seeking a technically grounded Business Analyst with strong PowerApps experience to support the design, enhancement, and delivery of business applications on the Microsoft Power Platform. This role operates at the intersection of business process optimization and low-code solution delivery, translating operational needs into scalable, secure, and user-centric PowerApps solutions.

The successful candidate is comfortable working closely with business stakeholders, Power Platform developers, and IT teams, ensuring solutions are fit for purpose, technically feasible, and aligned with enterprise governance standards.

Key Responsibilities

Business Analysis and Requirements Management

• Engage business users and stakeholders to elicit, analyze, and document functional and non-functional requirements
• Translate business needs into clear functional specifications, user stories, and acceptance criteria for PowerApps solutions
• Analyze existing processes and identify opportunities for digitization, automation, and efficiency improvements

PowerApps and Power Platform Enablement

• Work closely with PowerApps developers to ensure requirements are accurately implemented
• Support solution design across PowerApps, Power Automate, and related Power Platform components
• Validate application behavior, data flows, and business rules against requirements
• Support application enhancements, change requests, and continuous improvement initiatives

Data and Integration Support

• Work with data sources such as SharePoint, Dataverse, SQL, or other enterprise systems
• Support data validation, issue analysis, and functional troubleshooting
• Collaborate with technical teams on integration touchpoints and downstream system dependencies

Testing and Delivery Support

• Prepare test scenarios and support SIT and UAT activities
• Coordinate defect triage, clarification, and resolution with development teams
• Support deployment readiness and post go-live stabilization activities

Governance and Documentation

• Maintain clear documentation including requirements, process flows, solution designs, and user guides
• Ensure solutions align with security, compliance, and Power Platform governance standards
• Support audit and operational readiness for business-critical applications

Requirements and Qualifications

Core Skills and Experience

• Proven experience as a Business Analyst supporting application development or digital transformation initiatives
• Hands-on exposure to Microsoft PowerApps and the broader Power Platform ecosystem
• Strong understanding of business process analysis and requirements documentation
• Experience working with data sources such as SharePoint, Dataverse, or SQL
• Familiarity with Agile or SDLC delivery methodologies

Technical and Analytical Capabilities

• Ability to translate business requirements into technically actionable specifications
• Comfortable validating application logic, workflows, and data behavior
• Strong analytical and problem-solving skills with attention to detail

Professional Competencies

• Clear communication and stakeholder management skills
• Ability to collaborate across business, development, and IT teams
• Structured, delivery-focused mindset with strong ownership and accountability

Nice to Have

• Experience with Power Automate or Power BI
• Exposure to enterprise governance or regulated environments
• Microsoft Power Platform certifications

Please send your detailed resume in MS Word format to resume@goldtecHRs.com with

• Education Level
• Working experiences
• Each employment background
• Reason for leaving each employment
• Last drawn salary
• Expected salary
• Date of availability

About the Company

Premier financial organization focused on high-standard regulatory compliance and risk management.

About the Job

• Plausibility Verification: Critically evaluate the client’s Source of Wealth (SoW) narrative to ensure it is logical and consistent with their profile.

• Independent Corroboration: Cross-reference client declarations against third-party evidence, such as public registries, audited financial statements, and tax records.

• Risk Assessment: Focus on high-risk factors and material wealth components, ensuring all findings align with Enhanced Due Diligence (EDD) standards.

• Stakeholder Collaboration: Partner with Relationship Managers (RMs) and Front Office teams to clarify deficiencies in documentation and refine wealth write-ups.

• Audit Trail Management: Maintain meticulous records of the corroboration process, documenting the rationale for accepting or escalating specific wealth profiles.

• Continuous Monitoring: Support the ongoing review of client profiles, identifying material changes that may trigger a reassessment of risk levels.

Skills and Requirements

• Regulatory Expertise: In-depth understanding of AML/CFT frameworks (e.g., MAS guidelines, FATF standards) and SoW/SoF corroboration requirements.

• Analytical Mindset: Exceptional ability to synthesize complex financial data from multiple sources to detect inconsistencies or red flags.

To apply online please use the 'apply' function.(EA: 94C3609/ R24124496)

• 12 Month Contract with Global MNC
• Prestigious KYC / SOW Remediation Program
• Immediate Start can be Available and Preferred
• Source of Wealth investigation experience within a Banking environment is required.
• Salary to $7,000 per Month

Work you’ll do

Conduct client due diligence during onboarding and periodic reviews, ensuring compliance with AML/KYC obligations.

Validate and verify KYC information through comprehensive research and cross referencing internal and external databases.

Identify and escalate cases involving politically exposed persons and customers with medium to high AML risk.

Perform enhanced due diligence for customers with higher AML risk ratings, addressing complex compliance issues.

Conduct Source of Wealth review in accordance with regulatory and industry standards and advise on assessment and corroboration gaps; perform subsequent uplift to required standards.

Provide support to the Compliance function by handling ad hoc queries, evaluating sanctions alerts, and investigating transaction monitoring alerts for potential fraud.

Document the rationale for escalating or dismissing sanctions and transaction alerts, stay updated on AML regulations, and co-lead a team ensuring quality and efficiency.

Requirements

Undergraduate degree in a relevant field (e.g., accounting, law) and a professional certification is a plus.

5+ years of experience in KYC, SOW, AML, forensic accounting, fraud investigation, or related fields, ideally within consulting, financial, accounting, or legal institutions.

Basic understanding of KYC / AML regulations and money laundering schemes.

Experience providing financial crime consulting to various banking sectors and skills in analyzing, drafting, and presenting reports.

Strong team player with good communication, analytical, and report-writing skills, and a commitment to professional excellence

About the Role

We are seeking an experienced Business Analyst Lead to support strategic initiatives within Corporate & Investment Banking (CIB). The successful candidate will possess deep domain expertise across Transaction Banking, Trade Finance, Lending, Markets, and Financial Markets products, with the ability to drive business and operational transformation initiatives across the end-to-end product lifecycle.

This role requires a highly independent and self-driven individual who can engage stakeholders across front, middle, and back-office functions, identify root causes of business issues, and drive the implementation of operational frameworks and process improvements.

Key Responsibilities

• Lead business analysis activities across Corporate & Investment Banking initiatives.
• Engage stakeholders across Front Office, Middle Office, Operations, Risk, Compliance, Finance, and Technology teams to gather, analyse, and document business requirements.
• Develop a comprehensive understanding of end-to-end CIB product lifecycles, from client onboarding and prospecting through trade execution, settlement, servicing, billing, and reporting.
• Analyse complex business problems, identify root causes, and propose practical solutions to improve operational effectiveness.
• Drive business process improvements, governance frameworks, operating models, and control enhancements.
• Facilitate workshops, stakeholder discussions, and requirement gathering sessions across multiple business functions.
• Produce high-quality business requirements documents, process maps, gap analyses, impact assessments, and functional specifications.
• Support change management activities and ensure successful implementation of business initiatives.
• Collaborate with cross-functional teams to ensure alignment between business objectives and delivery outcomes.
• Act as a trusted advisor to senior stakeholders on CIB business processes and operational best practices.

Required Skills & Experience

• Bachelor's Degree in Business, Finance, Banking, Economics, Information Systems, or a related discipline.
• Minimum 15 years of Business Analysis experience within Corporate & Investment Banking.
• Strong domain expertise across:Transaction BankingTrade FinanceLendingMarkets / Financial MarketsCash ManagementCorporate Banking Operations
• Proven experience working across front-to-back office functions.
• Strong understanding of the complete CIB product lifecycle, including:Client onboarding and prospectingProduct setupTrade executionOperations processingSettlement and servicingBilling and revenue management
• Experience working with CIB platforms and processes, including Client Due Diligence (CDD), KYC, onboarding, and related operational workflows.
• Demonstrated ability to independently investigate issues, identify root causes, and drive resolution.
• Strong stakeholder management and communication skills with experience engaging senior business stakeholders.
• Experience leading operational transformation, process improvement, governance, and framework implementation initiatives.
• Ability to work independently with minimal supervision in a fast-paced banking environment.

Role Overview

We are looking for a proactive and customer-focused IT Support professional to join a dynamic service desk team. This role serves as the primary human escalation channel for end users when automated self-service or virtual agent solutions require additional intervention.

The successful candidate will play a key role in delivering responsive support, maintaining service quality standards, and leveraging AI-assisted tools to enhance resolution efficiency and user experience.

Key Responsibilities

• Provide Level 1 and Level 2 support across multiple communication channels including phone, email, collaboration platforms, and ITSM portals
• Take ownership of tickets escalated from AI-driven support tools and ensure timely resolution
• Troubleshoot issues related to user access, authentication, Microsoft 365 applications, VPN connectivity, endpoint software, and general network access
• Accurately log, categorize, and prioritize incidents and service requests within the ITSM system
• Monitor support queues and proactively manage workload to prevent SLA breaches
• Escalate complex cases to relevant resolver teams, vendors, or onsite support when required
• Utilize AI-assisted capabilities such as automated summaries, knowledge recommendations, and guided workflows
• Maintain detailed documentation and contribute to knowledge base improvements
• Support shift rotations and contingency coverage as operationally required
• Ensure compliance with internal security, audit, and data protection policies

Requirements

• 1–2 years of IT Service Desk experience (3–5+ years for senior level consideration)
• Strong hands-on experience supporting Windows and macOS environments
• Good working knowledge of Microsoft 365, VPN technologies, browsers, and endpoint tools
• Basic understanding of Unix or Linux environments is advantageous
• Familiarity with ServiceNow or similar enterprise ITSM platforms
• Solid understanding of incident and request management processes
• Ability to manage ticket workflows effectively and maintain documentation standards
• Exposure to AI-enabled support tools or chatbot workflows is a plus
• Strong verbal and written communication skills
• Customer-centric approach with strong analytical and troubleshooting capability

Please send your detailed resume in MS Word format to resume@goldtecHRs.com with

• Education Level
• Working experiences
• Each employment background
• Reason for leaving each employment
• Last drawn salary
• Expected salary
• Date of availability

Location: Pasir Panjang

Working Hours: 8.30am to 5pm (Mon - Thurs), 8.30am to 4pm (Fri)

A. Cost Allocation & AP Coordination

• Ensure accurate cost coding for all crew salary components and related expenses.

• Coordinate with Finance (Accounts Payable) to ensure timely and accurate invoice posting.

• Clarify discrepancies between Crewing records and AP postings.

• Maintain accurate documentation for audit purposes and month-end closing.

B. Data Preparation& Cost Analysis

• Perform monthly actual vs budget variance analysis for crew-related costs across vessels.

• Identify cost overruns, abnormal trends and pro-actively flag issues to Fleet Crewing Manager.

• Assist in preparation of crew forecasts and budgets.

• Assist in preparing vessel summary reports for management review.

C. Payroll Processing(backup role)

• Assist the Payroll Officer in generating monthly crew payroll across assigned vessels.

• Verify crew home allotment instructions and payment requests.

• Check reimbursement claims and prepare submissions for processing.

• Ensure all payroll entries comply with SEA contract terms and are correctly entered into CFM.

D. Administrative & Support Responsibilities

• Maintain updated crew payroll files, allotment records and supporting documents.

• Work closely with Crewing Officers, manning agents, and Finance departments for required information.

• Participate in process improvements related to payroll and documentation workflows.

•Perform any additional duties assigned by the Fleet Crewing Manager.

Requirements

• Minimum Diploma or equivalent
• Experience in handling data analyst for department (micro level)
  

Jessica Nguyen Huynh Thanh Truc

CEI Reg. No. R23113787

EA License No. 99C4599

We regret that only shortlisted candidates will be notified.

Our client is a well-established international life insurer with over 125 years of presence in Singapore, operating as part of a globally recognised financial services group headquartered in North America. They offer a comprehensive suite of life insurance, health, retirement, and wealth management solutions serving individual, group, and high-net-worth client segments across Singapore.

The organisation is currently in an active phase of operational transformation, having recently invested in building a dedicated AI and automation capability to modernise its underwriting, policy servicing, and back-office operations. This creates a strong environment for SMEs who are keen to contribute to meaningful process re-engineering and system improvement initiatives rather than purely steady-state operations work.

Regulated by MAS, the business maintains a strong compliance and governance culture, and places significant emphasis on service excellence and continuous improvement across all operational functions.

New Business (Insurance Operations Business Analyst)

You will serve as the functional SME for New Business operations, supporting process re-engineering, system enhancements, and change management initiatives to drive operational efficiency across the end-to-end policy onboarding lifecycle.

• Serve as the operational SME for new business workflows spanning e-submission, underwriting support, document verification, risk assessment, and policy issuance across individual and group life products
• Map and design customer journeys across new business platforms and back-end systems; identify process gaps and recommend system enhancements to improve straight-through processing (STP) rates and issuance turnaround
• Gather and validate business requirements from distribution, underwriting, compliance, and IT teams; contribute to BRD sign-off, UAT planning and execution, and post-implementation review
• Support product development initiatives by defining system and process requirements for new product launches, performing impact analysis on existing workflows, and ensuring readiness for production rollout
• Ensure all process and system changes comply with regulatory requirements and internal risk controls; support internal and external audit activities
• Provide training and operational guidance to staff and distribution partners on new business rules, process changes, and system updates

Requirements:

• Minimum 5 years of insurance operations experience with hands-on knowledge of new business and policy issuance processes
• Familiarity with core policy administration systems; strong documentation and stakeholder engagement skills
• Able to onboard in July 2026

Job Responsibilities

1. Business Ownership (Core Requirement)

·       Take end-to-end responsibility for supply chain outcomes (cost, service, risk)

·       Think from a business owner perspective, not just task execution

·       Proactively identify gaps and drive improvements

·       Balance customer needs with operational and cost considerations

2. Problem-Solving & Structured Thinking

·       Breakdown complex supply chain issues into structured components

·       Identify root causes using data and logical thinking

·       Develop practical and scalable solutions

·       Make decisions based on data, not assumptions

3. Gemba & Operational Understanding

·       Understand actual operations through site observation (Gemba mindset)

·       Identify operational bottlenecks and inefficiencies

·       Connect real-world operations with system logic and data

·       Translate operational insights into improvement actions

4. AI & Digital Application Mindset (Critical)

·       Strong interest and passion in applying AI in real operations

·       Practical usage of AI or digital tools (e.g. automation, analytics, AI assistants)

·       Thinkin terms of automation, augmentation, and decision support

·       Curiosity to explore how AI can redesign workflows

5. Business & AI Capability (Core Concept)

·       Operate in both business domain (supply chain operations) and AI/digital application(tools, data, automation)

·       Bridge business requirements with AI capabilities

·       Translate operational problems into structured workflows or use cases

·       Use AI as a core tool to deliver outcomes

6. Communication & Stakeholder Management

·       Engage stakeholders effectively across functions and levels

·       Translate business needs into structured actions

·       Align different stakeholders toward common objectives

·       Communicate clearly in both operational and conceptual discussions

7. Learning Agility & Adaptability

·       Willingness to work in dynamic and evolving environments

·       Ability to learn and apply new tools quickly

·       Openness to change and new ways of working

·       Continuous improvement mindset

Job Requirements

·       8–15years of experience in supply chain operations (planning, logistics,procurement, warehouse, or regional operations)

·       Proven track record in driving operational improvements or transformation initiatives

·       Experience engaging stakeholders across functions and managing customer expectations

·       Demonstrated use of digital tools and/or AI in daily work

Interested candidates who wish to apply for the advertised position, please click on “Apply Now”. We regret that only shortlisted candidates will be notified.

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