Total 2,913 Manager admin assistant job vacancies

We will need this talented individual to:

• To control the food cost and the consistency of quality and quantity of food served • Assists in the implementation of annual promotion plan and menu change cycle.

• Assists in maintaining standards of hygiene and cleanliness in all kitchen and related areas.

• Co-ordinates with Assistant F&B Manager in ensuring that operations functions are efficient and timely

• Recommend and organize proper and systematic storage of food items in the kitchen

• Prepares duty rosters schedules vacation and public holidays accordingly.

• Competent with health, safety, and other emergency procedures

• Perform other reasonable duties as assigned by the Executive Sous Chef / Executive Chef Requirement:

• Current Senior Sous Chef or Sous Chef with more than 10 years of experience in a 5-star hotel or reputable restaurant group

• Minimum Degree required

• Intermediate English language proficiency

• Basic knowledge of MS office, Exel and Payroll Software

• High level of flexibility

Assistant Project Manager (APM)

supports the lead Project Manager in planning, executing, and closing out projects

. They serve as the operational backbone of the team, handling daily scheduling, budget tracking, project documentation, and communication across cross-functional department

The responsibilities of an Assistant Project Manager generally fall into these core areas:

1. Planning and Scheduling

• Create Schedules: Develop work breakdown structures (WBS) and maintain project timelines using tools like Microsoft Project or Smartsheet.
• Monitor Milestones: Track project progress against baseline deadlines and report any deviations to the project manager.
• Coordinate Logistics: Plan meetings, site visits, and resource allocations to ensure the team has what they need to deliver on time.

• Manage Records: Organize and archive project documents, including meeting minutes, contracts, blueprints, and O&M manuals.
• Draft Reports: Prepare progress reports, risk logs, and presentation materials for stakeholders and project sponsors.
• Process Change Orders: Document scope changes, track cost submissions, and ensure necessary approvals are in place.

• Budget Tracking: Assist in monitoring expenses, conducting cost analyses, and supporting financial forecasting.
• Manage Procurement: Assist with preparing purchase orders, reviewing supplier contracts, and ensuring timely delivery of goods or services.
• Invoicing & Estimates: Help prepare and process client invoices and provide written estimates for labor and materials.

• Act as a Liaison: Facilitate clear communication between the project manager, internal teams, vendors, contractors, and clients.
• Risk Mitigation: Identify potential project roadblocks, document mitigation strategies, and escalate critical issues to the project manager.
• Quality & Compliance: Ensure that project deliverables meet company standards and comply with regulatory and industry requirements

Job Description

We are seeking an experienced and hands-on HR Manager to oversee the full spectrum of Human Resources functions for our Student Care Centres. Based at Headquarters and reporting directly to the Director, this role is critical in ensuring strong people governance, regulatory compliance, and staff capability across centre operations.

The Assistant HR Manager will work closely with Centre Supervisors and HQ teams to support manpower planning, staff welfare, training, and disciplinary management in a child-centric and highly regulated environment.

Key Responsibilities:

1. Full Spectrum HR & HQ Oversight

• Oversee end-to-end HR functions including recruitment, payroll administration, compensation & benefits, performance management, and HR operations for Student Care Centres

• Ensure proper documentation, filing, and maintenance of employee personal files (P-files), staff declarations, and HR records in accordance with regulatory and audit requirements

2. Recruitment & Staffing (Centre Operations)

• Manage end-to-end recruitment for centre-based roles including programme staff, relief staff, and HQ personnel

• Build and maintain a reliable pool of relief and part-time staff to support operational continuity

• Create, review, and maintain all job descriptions across Student Care Centres and HQ

• Support manpower planning to ensure centres meet staffing ratios and operational requirements


3. Work Pass & Statutory Compliance

• Manage application, renewal, and cancellation of work passes for foreign employees

• Handle statutory submissions including IR8A and IR21

• Ensure compliance with MOM regulations and employment legislation

4. Attendance, Leave & Payroll Administration

• Administer staff attendance, leave, bonuses, and payroll-related matters

• Support payroll accuracy for full-time, part-time, and relief staff

• Ensure timely submission of HR and payroll data to relevant internal and external stakeholders

5. Training, Development & Safeguarding

• Coordinate staff onboarding, orientation, and mandatory training

• Support training and development initiatives relevant to student care operations, child safeguarding, and staff professionalism

• Work with management to identify development pathways, retention strategies, and succession planning for key roles

6. Employee Relations & Discipline

• Handle employee disciplinary matters in collaboration with Centre Supervisors and Department Heads

• Advise on staff conduct, professionalism, and adherence to child-safeguarding and workplace policies

• Provide coaching and counselling support to staff and line managers as required

• Support fair, consistent, and well-documented employee relations practices across centres

7. Insurance, Workplace Safety & Incident Management

• Manage renewal and administration of medical insurance and work injury compensation insurance

• Handle workplace accident cases, including reporting, medical claims, and insurance claims

• Support incident documentation and follow-up in collaboration with centre and HQ teams

8. HR Policies, Reporting & Strategic Planning

• Develop, review, and implement HR policies and procedures relevant to Student Care Centre operations

• Prepare HR reports for management review

• Support strategic HR planning aligned with organisational growth and operational needs

• Advise management on compensation and benefits to remain competitive within the student care and education sector

9. Culture, Retention & Engagement

• Support initiatives that promote staff engagement, retention, and positive workplace culture

• Partner Centre Supervisors to foster a professional, caring, and accountable work environment aligned with the organisation’s values

Job Requirements

• Minimum 3 years of HR experience, preferably in education, student care, childcare, enrichment, or social service sectors

• Strong working knowledge of:

• Recruitment for centre-based, part-time, and relief staff

• Payroll, compensation & benefits, and HR administration

• Employment legislation and MOM requirements

• High integrity with a strong sense of confidentiality and professionalism

• Hands-on, structured, and detail-oriented working style

• Ability to multitask, prioritise effectively, and work under operational pressure

• Strong interpersonal and communication skills, able to engage centre supervisors and HQ stakeholders

• Numerically inclined with strong follow-up and documentation skills

• Proficient in MS Office; experience with INFO-TECH HRM System is an advantage

• Team player who contributes positively to a child-safe, respectful, and collaborative workplace culture

KEY RESPONSIBILITIES

▪     Business Development & Account Management

–    Identify, prospect, and convert new project opportunities in enterprise cabling and M&E ELV systems across commercial and industrial sectors

–    Build and maintain relationships with M&E consultants, main contractors, sub-contractors, developers, and end-users

–    Grow a portfolio of recurring accounts through regular client engagement and value-added service

▪     Solution Selling & Technical Consultation

–    Conduct site surveys, assess project requirements, and recommend appropriate cabling infrastructure or ELV system solutions

–    Prepare and present technical proposals and quotations tailored to client specifications

–    Liaise with internal technical teams and brand principals to scope and price solutions accurately

▪     Project Pipeline & Tender Management

–    Track, qualify, and manage active project pipelines using CRM tools

–    Participate in tender submissions — including bill of quantities (BOQ) review, specifications compliance, and pricing strategy

–    Coordinate with procurement, logistics, and project teams to ensure timely delivery and project execution

▪     Market Intelligence & Reporting

–    Monitor market trends, competitor activities, and project leads within Singapore and the broader SEA region

–    Provide regular sales forecasts and activity reports to management

–    Represent the company at industry events, exhibitions, and vendor roadshows

REQUIREMENTS

▪     5 to 7 years of sales experience in one or more of the following:

–    Enterprise structured cabling — Cat6, Cat6A, Cat7, fibre optic (OS1/OS2, OM3/OM4), data centre cabling

–    M&E ELV systems — public address (PA), CCTV/security, door access control, HVAC controls, BMS/IBMS, fire alarm, or integrated building systems

▪     Proven track record of achieving sales targets in commercial or industrial building projects

▪     Familiarity with M&E project cycles, tender processes, and BOQ-based selling

▪     Established network of contacts within the Singapore M&E contractor, SI, and developer ecosystem is a strong advantage

▪     Technically conversant in cabling standards (TIA/EIA, ISO/IEC) and/or ELV system specifications

▪     Self-motivated with excellent communication, negotiation, and presentation skills

▪     Proficient in Microsoft Office; experience with CRM or ERP systems (e.g. Odoo, Salesforce) preferred

▪     Diploma or Degree in Electrical Engineering, Electronics, Building Services, IT, or related discipline

▪     All qualified candidates are welcome to apply

Job Responsibilities including but not limited to:

• Assist the Outlet Manager in the operations of outlet
• Drive revenue, maximise profits and minimize costs of the outlet
• Establish good relations with guests, handle all guest requests or enquiries in a prompt, professional and sincere manner
• Ability in handling customers’ feedback and maintaining high service standards
• Responsible in maintaining overall cleanliness of outlet area
• Form robust relations with team members and assist in their development
• Manage staff discipline, appearance and work performance
• Co-lead the team to achieve high quality services delivered to guests at all times.
• Responsible for recruitment, orientation and training of staffs
• Responsible for monthly staff’s schedule planning
• Any other ad-hoc duties as assigned by the company

Requirements:

• Candidate must possess min. Diploma in Food & Beverage or equivalent
• Candidate must possess at least 3 years relevant experience of KTV/Restaurant Service/Retail or equivalent
• Acute financial management skills, strong business acumen and excellent knowledge of latest sales and marketing trends
• Strong customer service and problem solving skills
• Strong planning and people management skill to lead a dynamic service team
• Team player with excellent interpersonal and communication skills
• Flexibility is a must so is the ability to multi-task, work under pressure with short deadlines
• Able to work in fast-paced F&B environment
• Able to commit shift work, weekends and public holidays
• Proficient in MS Office applications for administrative work

Job Description

• Assist in managing and coordinating electrical works from planning through project completion.
• Oversee site execution, installation, testing and commissioning of electrical systems.
• Coordinate with clients, consultants, subcontractors and project teams to ensure timely project delivery.
• Review electrical drawings, technical submissions and material approvals.
• Monitor project progress, quality, safety and manpower deployment.
• Attend site meetings and provide technical support for project execution.

Job Requirements

• Degree or Diploma in Electrical Engineering or equivalent.
• Minimum 8 years’ relevant experience in electrical construction projects.
• Experience in site management, project coordination and testing & commissioning of electrical systems.
• Able to interpret electrical drawings and technical specifications.
• Experience in retrofitting or A&A projects will be an advantage.
• Good leadership, communication and coordination skills.
• Proficient in Microsoft Office applications.

Job Summary

Lead the sales department at our Kovan aesthetic medical clinic outlet, driving monthly sales targets through effective leadership, customer engagement, and sales execution of advanced aesthetic treatments and technologies.

Responsibilities

• Lead and manage the sales department to achieve monthly company sales targets
• Independently drive sales initiatives and motivate the sales team to perform at high standards
• Apply strong leadership skills to guide and support team members in delivering excellent customer service
• Promote and sell aesthetic medical services including Botox, injectable treatments, and advanced laser technologies
• Provide customer support to ensure client satisfaction and retention
• Communicate persuasively and close sales effectively by engaging customers with a pleasant and outgoing personality

Preferred competencies and qualifications

• Demonstrate a strong passion for sales-related activities
• Exhibit leadership traits to inspire and manage a sales team
• Maintain an outgoing and pleasant personality to enhance customer interactions
• Possess strong communication skills and enjoy engaging with people
• Apply persuasive skills to close sales successfully

Other Information

Benefits

• Monthly sales and incentive commission
• Year-end bonus
• Annual leave
• Employee welfare benefits
• Dynamic and friendly work environment
• Fun, open, and learning culture

Interested parties please send your resume and expected salary with a recent photograph of yourself to WhatsApp 96322188

Your new company 

This role is with a global real estate and facilities management organisation supporting a high‑profile residential portfolio for an international client. The team delivers property and facilities services across the full life cycle of residential assets, with a strong focus on compliance, service standards, and stakeholder engagement.

Your new role 

• Oversee day‑to‑day operations of a residential property portfolio, managing assets from onboarding through occupancy and exit.
• Coordinate move‑in and move‑out activities, ensuring properties meet readiness, compliance, and safety requirements.
• Monitor maintenance, inspections, and contractor performance to ensure service delivery standards are met.
• Support compliance, risk management, and safety practices across all properties.
• Assist with budgeting, cost tracking, procurement, and vendor management.
• Act as a key point of contact for residents and stakeholders, handling queries and resolving issues.
• Maintain accurate records, reporting, and system updates for property operations and compliance.
• Support process improvements and ensure consistent delivery across the portfolio.

What you'll need to succeed 

• A relevant qualification in facilities management, property, construction, or a related discipline.
• Around 2–3 years of experience in facilities or property management, preferably within residential portfolios.
• Experience managing contractors, maintenance activities, and compliance requirements.
• Strong organisational, communication, and stakeholder management skills.
• Ability to work in structured, process‑driven environments.
• Exposure to residential, government, or regulated environments is an advantage.

What you'll get in return 

You’ll work within a structured and client‑focused environment supporting a high‑profile residential portfolio. The role offers exposure to end‑to‑end facilities management, stakeholder engagement, and compliance‑driven operations, with opportunities to develop within a global organisation.

What you need to do now 

If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV to my email at niall.conway@hays.com.sg

If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.

Job Summary

Join a professional company established since 1985, providing quality aesthetic services in a posh, modern environment. Excel in sales and customer consultation while leading your team to achieve performance targets.

Responsibilities

• Uphold the company brand by representing its image professionally in all customer interactions
• Respond promptly and effectively to incoming customer enquiries to ensure high service standards
• Perform detailed skin analysis and deliver personalized consultations tailored to client needs
• Drive sales growth of aesthetic services, skincare products, facial, slimming, and TCM therapeutic services through targeted customer engagement
• Build strong customer rapport by engaging clients in a friendly and approachable manner
• Lead your sales team by setting clear targets and taking accountability for achieving performance goals
• Collaborate with team members to optimize branch sales performance and meet collective objectives

Preferred competencies and qualifications

• Demonstrate passion for sales, leadership, and engaging customers to enhance business outcomes
• Exhibit an outgoing and pleasant personality that fosters positive customer interactions

Other Information

• Commission structure includes ala carte, packages, product sales, branch performance, and overriding commission
• Staff incentives and discounts available
• Conducive working environment with shorter working hours
• Location: Hougang

Responsibilities:

Project Management :

• Lead a project team to manage and supervise execution of production works and ensure delivery of assigned projects.
• Plan and prioritise the order of works and work methodology.
• Liaise with the project team to allocate adequate manpower and equipment resources.
• Monitor work progress on board vessels and in workshops.
• Chairs production meetings between Yard’s subcontractors, supervisor and ship’s staff to clarify work scope, co-ordinate sequence of work, update schedules and other contractual matters.
• Ensure works are carried out according to the job specifications in terms of quantity, quality and meeting Class/Owner requirements by developing commissioning / mechanical completion test plans and arranging for inspection and survey for the Superintendents and Classification.
• Any other associated tasks and responsibilities assigned from time to time.

WSH Management :

• Chairs the Vessel’s Safety Co-ordination Committee Meetings to facilitate the safe execution of works in particular, hot work, incompatible work and potentially hazardous work.
• Administer, monitor and continuously ensure that all operations conform to safety requirements of the Health, Safety, Environmental & Quality (HSEQ) Policy of the Yard.
• Be responsible for the overall safety and health of the work force under his supervision and charge.

Contract and Cost Management :

• Acts as shipyard’s main representative and be responsible for the refit / conversion / new build of the vessel as per owner’s contractual specifications / requirements.
• Administers the project specification and incorporates any changes in the work scope in the defect list.
• Assists to quote for work variations and facilitate billing as required.
• Maximises returns to shipyard and maintain project cost control.
• Establish and maintain an effective good project HSEQ programme to meet the established targets.

Customer Relations :

• Provide customer service, taking care of the needs of the Superintendent and Ship’s Officers.
• Good rapport and relationship with ship owners and representatives.
• Acts as project key contact person, actively involved in business / public relations through marketing visits, promotional activities and business entertainment.

Other features of job (Special requirement, shift or night work, travel, working conditions etc.):

• Knowledge of various workshops dealing with specialised works in the industry.
• Performs scheduled night duties and when required.
• Attends to vessel’s need during weekends and public holidays.
• Travels within the country or abroad for ship check or assist settlement of bills.
• To drive innovation and continual improvement

Requirements:

• Minimum Bachelor's Degree in Engineering or relevant apprenticeship training in a marine trade
• Minimum 8 years experience in a marine industry
• Good leadership skills and a good team player
• Possess interpersonal skills
• Capable of working under pressure

Our Address and Working Hours:

Seatrium (SG) Pte. Ltd.

(Tuas Boulevard Yard)

80 Tuas South Boulevard, Singapore 637051

(Islandwide transport provided)

Mon - Thu: 8:00am - 5:15pm

Fri: 8:00am - 4:30pm

Interested candidates are invited to send us an updated resume with your current and expected salary and earliest availability.

We regret that only shortlisted candidates will be notified.

Please note that your personal data disclosed to Seatrium (SG) Pte. Ltd. and our group of companies, shall be used for the purposes of evaluation, and processing in accordance with our recruitment processes and policies. By providing your personal data, you have consented to the aforesaid purpose under the provisions of the Personal Data Protection Act 2012.

Job Description & Requirements

The Assistant Banquet Manager works closely with the F&B Manager/Director to perform office administrative functions and operation service task for the all F&B Department and ensures that all SOP standards are met.

Key responsibilities

• To monitor restaurants and banquet operations stocks and/or inventory such as menus, tent cards etc and ensure they are in good condition for F&B operations team and guests to use.
• Transmits any orders or decisions taken by the F&B Manager promptly to team members as per instructions such as executing all in-house and third party outlets’ promotions or corporate initiatives.
• Organizes and files all F&B documents so that they are readily available on request for answering queries or preparing reports.
• Ensure service delivery standards in line with SOPs and ensure conformance by carrying out SOP audits and follow-up
• Take care of F&B services and provide relevant correspondence to guest queries
• Be familiar with Food and Beverage Operation functionality and other related task
• Performs related duties and project as assigned by F&B Manager
• Participate and assist F&B Manager in all meetings relevant to the department
• To comply with all company and local laws for all F &B services including restaurants and catering licensing maintenance, renewals.
• To monitor and take corrective action to reduce waste, misuse and breakage
• Work with procurement for Restaurants and Banquet Operations on all operations related item
• To provide administrative support to all F&B outlets such as but not limited to preparation of banquet items and etc.
• Process all correspondences, minutes of the meeting, reports, memos, action plan, weekly planner, menu, F&B Forecast, gift voucher, and other documents relevant.
• Organizes and files all F&B documents so that they are readily available on request for answering queries or preparing reports.
• Assist Restaurant Manager/F&B Manager/Director in dealing with suppliers
• Ensure service delivery standards in line with SOPs and ensure conformance by carrying out SOP audits and follow-up
• Be familiar with Food and Beverage Operation functionality and Special Task
• Performs related duties and special projects as assigned by F&B Manager
• To comply with all company and local laws for all F &B services including restaurants and catering licensing maintenance, renewals.
• To monitor and take corrective action to reduce waste, misuse, and breakage items
• Work with procurement for Restaurants and Banquet Operations be it wedding favors, gifts, tent cards, etc and ensure it is within budget through the MPS system
• In-charge of hotel and banquet events’ flower arrangement and decoration according to Banquet Operations’ instructions
• And other duties as assigned by the Restaurant Manager/F&B Manager/F&B Management Team to assist on other outlets duty, off day will be based on the overall duty roster.

Ideal requirements

• 1-3 years of experience in F&B Operations
• Working proficiency in Microsoft Office
• WSQ Follow Food & Beverage Safety and Hygiene Policies or other existing and/or new Workforce Skills Qualifications (WSQ)

Job Description

• To assist the Director of Revenue Management in directing & supervising the activities of the Reservation section.
• To manage, lead, direct and train the Reservations Sales Officers and Executives in the daily, weekly and monthly operational tasks which support the hotel sales and operational needs.
• To ensure maximum room utilization when monitoring room allotments
• To handle all correspondence promptly and prepare statistical data when required.
• Any other ad-hoc task as and when assigned by the Director of Revenue Management.

Requirements

• At least 2 years of prior experience
• Independent
• Good communications skills
• Able to work on shifts
• Prior experience with Opera is an added advantage

"i) Assists in planning, organizing and carrying out project management activities

-Ensuring that desired profit margins are achieved through cost containment, material wastage control, etc;

-Ensuring that shop drawings are completed and submissions to the authorities are carried out in a timely manner with Drafting Department;

-Ensure that projects perform according to agreed schedule, quality and costs;

-Ensure that assigned projects are executed in a smooth and effective manner to achieve customer satisfaction objectives

-Ensuring that risk management is taken into account in all project management activities;"

"ii) Assists to ensure that safety procedures

-Incorporated in all project management activities and takes initiatives to promote a safety working culture;

-Conducting Mass Tool Box meeting with Safety personnel; "

"iii) Assists in planning for site mobilization and work sequential execution;

-Ensuring project performance through close supervision, site checks, close monitoring of site progress and swift resolution of any quality and work schedule issues;

-Conducting daily meetings with project team members and ensuring that latest changes are communicated to all project staff; "

"iv) Assists in verifying sub-contractor claims and material orders with Quantity Surveyors

-Understands contract documentation in conjunction with B.Q. and material specifications;

-Project documentation including email communication;

-Liaises with suppliers and sub-contractors on contractual matters; "

"v)Assists in updating project development performance in meetings;

-Attends project kick-off meetings, ongoing meetings and project closure meetings with clients, consultants and other parties;

-Ensuring that progress and other reports are prepared in a timely manner as required;

-Responding to consultants’ and requests from others in a pro-active and timely manner;"

vi)Liaises with relevant stakeholders effectively to execute the projects in a seamless manner and mitigates any issues that arise;

vii)Assists in ensuring effective compliance of contractual terms and the full and final settlement of project accounts;

viii)Any other duties as may be assigned

At Shangri‑La Singapore, we are a heart‑warming family. We share something powerful – our genuine care and respect for others. Our strength lies beyond our harmonious surroundings and hideaway locations. It lies in our core values that guide us to treat everyone with honour, as kin, as family. We strive to be the preferred employer by providing great benefits, a tranquil and sincere working environment, work‑life balance, and recognition for your efforts.

Set in 15 acres of lush greenery just minutes from the vibrant Orchard Road shopping belt, Shangri‑La Singapore is a sophisticated urban retreat for business and leisure travellers. Our 792 luxurious guestrooms and suites span across three distinct wings, including family‑themed rooms supported by dedicated family‑focused amenities.

We are looking for an Assistant Manager, F&B to join our team!

Job Responsibilities

• Assist in the end-to-end execution of seasonal retail campaigns, including planning, launch, and post-campaign review
• Coordinate timelines across departments (Culinary, Pastry, Marketing, Procurement) to ensure all milestones are met
• Track campaign progress, ensuring readiness of products, marketing materials, and stock availability
• Oversee daily operations of festive retail outlets, pop-ups, and booths, ensuring smooth processes and excellent service
• Manage order processing, payment handling, and ensure accurate and timely fulfilment of retail and bulk orders
• Monitor stock levels, coordinate replenishment, and support demand forecasting to minimise wastage and stockouts
• Coordinate logistics for packing, storage, and delivery while maintaining operational efficiency
• Support achievement of seasonal sales targets across all channels (in-store, online, corporate) and identify upselling opportunities
• Track daily sales performance and provide regular updates and insights to management
• Ensure product quality and consistency through close collaboration with Culinary and Pastry teams, including quality checks on packaging and presentation
• Deliver a seamless and premium customer experience, handling enquiries, feedback, and VIP or corporate requests professionally
• Supervise festive retail staff, including temporary hires and promoters; support rostering, training, and maintain a positive, high-performing team environment
• Maintain accurate records of sales, inventory, and orders, and support reporting, budgeting, and cost tracking for festive campaigns

Job Requirements

• Minimum 4–6 years of relevant experience in retail, hospitality, or F&B operations, with exposure to seasonal or festive retail campaigns (e.g. mooncakes, hampers, holiday gifting)
• Demonstrated ability to support the execution of retail strategies that drive sales performance, enhance customer experience, and ensure smooth day-to-day operations
• Good understanding of retail fundamentals, including merchandising, inventory control, order management, and basic financial awareness (sales tracking, cost control)
• Familiarity with e-commerce platforms and omnichannel retail operations, including online order processing and coordination with delivery partners
• Proven team supervision skills, with the ability to guide frontline staff, temporary hires, and promoters during peak festive periods
• Strong organisational and coordination abilities, with experience managing multiple tasks and stakeholders across departments (e.g. Culinary, Marketing, Procurement)
• Solid problem-solving and analytical skills to monitor sales performance, identify operational gaps, and support decision-making
• Ability to work effectively in a fast-paced, high-volume environment, particularly during peak festive seasons, while maintaining attention to detail and service standards
• High level of adaptability, resilience, and hands-on approach, with a willingness to work extended hours, weekends, and public holidays as required during campaign periods
• Strong command of spoken and written English is required. Proficiency in a second language such as mandarin is an advantage as the role involves regular interaction with Chinese‑speaking customers and corporate clients, as well as coordination with business counterparts who communicate primarily in Chinese. This is necessary to ensure accurate communication, effective service delivery, and smooth execution of festive retail operations. 

Job Summary

Manage and coordinate daily operations to enhance workplace efficiency and team performance. Lead employee relations, support recruitment, resolve issues, and maintain strong customer and staff communication.

Responsibilities

• Schedule and coordinate meetings to ensure effective communication and planning across teams
• Conduct employee performance reviews to evaluate and support staff development and growth
• Build and maintain positive customer relationships to increase satisfaction and loyalty
• Participate in recruitment and dismissal processes to support workforce management and staffing needs
• Resolve workplace conflicts and issues promptly to maintain a productive and harmonious environment
• Address employee and customer concerns quickly to ensure smooth daily operations
• Develop and implement strategies to improve workplace efficiency and achieve organizational goals
• Manage phone correspondence to facilitate clear communication with internal and external stakeholders
• Liaise between managers, customers, and employees to coordinate activities and ensure accurate information flow
• Provide clear direction and guidance to staff to support operational objectives and team alignment
• Troubleshoot POS system issues to minimize downtime and maintain high service quality
• Support ongoing learning and development initiatives to enhance team members’ skills and capabilities
• Foster a respectful and inclusive team environment to promote collaboration and engagement