Service Champions, Forecourt Attendant
General Roles andresponsibilities:
· Promoteand adhere to policies, procedures, and safety culture to ensure a safe workingenvironment in the forecourt area
· Maintainclean and properly worn uniforms to project a positive image and demonstratepride in representing the brand
· Providequality service by following forecourt service steps: Wave in, Greet customers,Offer Fuel Top up, Provide Value Added Service, Refuel vehicles, Perform ValueAdded Service, Close Fuel Tank, and Wave off
· Addresscustomer issues or feedback promptly and communicate effectively with the ShiftManager as part of the communication plan
· Keepthe store and forecourt environment clean and organized through dailyhousekeeping tasks during each shift
· Followsafety protocols and work procedures to maintain a secure and efficient workenvironment
· Deliverhigh-quality service to customers on the forecourt and actively engage inbuilding rapport with customers
· Drivestore revenue by promoting and upselling Shell V-Power sales to customers
· Flexibilityto work various shifts to support operational needs and ensure exceptionalcustomer service throughout different times of the day.
EA License No: 19C9611
LiangSyeh Wei (Shevy) - R:R22108807