Key Responsibilities:

• Oversee daily operations of the service station, and retail activities
• Ensure excellent customer service and a positive customer experience
• Manage staff recruitment, training, scheduling, and performance
• Monitor sales, inventory, and stock replenishment
• Ensure compliance with safety, operational, and regulatory standards
• Handle cash flow, basic financial reporting, and cost control
• Maintain cleanliness and overall presentation of the station
• Drive sales through promotions and service offerings
• Liaise with suppliers, vendors, and stakeholders
• Ensure smooth and efficient day-to-day operations

Requirements:

• Strong interest in retail operations or business management
• Experience in retail, F&B, or service industry preferred
• Good leadership and team management skills
• Strong customer service orientation
• Basic understanding of financial and operational management
• Able to work independently and take ownership of operations
• Entrepreneurial mindset is an advantage

EA License No: 19C9611

EA Personnel Reg No: R1433735 Teng Wei Mun (Celest)

· Ensure the safety of employees and customers in the workplace by maintaining and updating policies and procedures

· Support day-to-day administrative tasks at the petrol station, including onboarding processes, incident reporting, recruitment documentation, performance reporting, pay slip distribution, and separation procedures

· Manage the inventory of uniforms for service champions to ensure availability and adherence to uniform standards

· Provide high-quality service to customers in both the forecourt and c-store, actively engaging in building customer relationships

· Assist the Shift Manager in addressing customer issues or feedback to maintain a positive customer experience

· Collaborate with the Shift Manager to oversee store inventory management and ensure proper stock levels

· Assist in enforcing work protocols and procedures through training, monitoring, and compliance audits to maintain operational efficiency

· Track performance scorecards of C-store and forecourt service champions for promotional programs aimed at driving revenue growth

· Perform any other duties or assignments as directed by the retailer to support operational needs and business objectives.

EA License No: 19C9611

EA Personnel Reg No: R22108807 Liang Syeh Wei (Shevy)

· Manage order fulfillment by coordinating efficient order processing and timely delivery to customers

· Ensure the café is run effectively to deliver operational excellence and exceptional customer service

· Maintain workplace safety and health policies and procedures to create a secure environment for employees and customers

· Uphold food hygiene standards by adhering to policies and procedures to ensure the quality and safety of food products

· Drive sales by providing expert consultation to customers and promoting café products to enhance the overall customer experience and increase revenue

EA License No: 19C9611

EA Personnel Reg No: R22108807 LiangSyeh Wei (Shevy)

Service Champions, C-store

General Roles and Responsibilities:

·       Promoteand adhere to Shell policies and procedures to maintain a safe workingenvironment and uphold a culture of safety awareness

·       Ensureuniforms are clean and worn properly to project a positive image anddemonstrate pride in representing the brand

·       Providequality service by following C-store service steps: Greet guests, Checkpurchases, Share store promotions and upsell, Offer assistance, and Wishcustomers well

·       Maintainsmooth day-to-day operations in the c-store by stacking, displaying, andreplenishing products on shelves, monitoring product expiration dates, managingvendor deliveries, and organizing product storage

·       PerformPoint of Sales operations accurately, including cashiering duties and ensuringproper accounting of daily sales

·       Addresscustomer issues or feedback promptly and communicate effectively with the ShiftManager as part of the communication plan

·       Monitorand report low stock levels to the Shift Manager to ensure inventory issufficiently stocked

·       Maintaina clean and organized station environment by conducting daily housekeepingtasks during each shift

·       Deliverhigh-quality service to customers in the c-store and actively engage inbuilding rapport with customers

·       Followsafety protocols and work procedures to ensure a secure and efficient workenvironment

·       Drivestore revenue by promoting upselling of products to customers and maximizingsales opportunities

·       Flexibilityto work various shifts to support operational needs and ensure exceptionalcustomer service throughout different times of the day

EA License No: 19C9611

LiangSyeh Wei (Shevy) - R:R22108807