Total 2,263 infrastructure engineer job vacancies in Information Technology category

Role Overview

We are seeking a PLM Application Engineer to support, configure, customise and enhance our ProductLifecycle Management (PLM) systems. The candidate will collaborate with engineering, IT, and business teams to optimize product data management and lifecycle processes.

Key Responsibilities

• Install, Configure, customize, and maintain PDM/PLM systems (e.g., Teamcenter, Windchill, ENOVIA)
• Support engineering and manufacturing teams in using PDM/PLM tools
• Gather business requirements and translate them into system solutions
• Develop workflows, BOM structures, and data models within the PDM/PLM system
• Troubleshoot system issues and provide technical support
• Integrate PDM/PLM with enterprise systems using both Java APIs and RESTful web services
• Perform system upgrades, testing, and validation
• Document processes, configurations, and user guides
• Develop on Single-Page-Application development
• Train end users and provide continuous improvement recommendations
• Understand customer challenges in PDM/PLM adoption and proactively deliver out-of-the-box and custom solution

Required Qualifications

• Bachelor’s degree in Engineering, Computer Science, or related field
• 2–5+ years of experience with PDM/PLM systems
• Hands-on experience with at least one PDM/PLM platform (Windchill, Teamcenter, ENOVIA, etc.)
• Knowledge of product lifecycle processes (design, manufacturing, change management)
• Familiar with CAD tools (e.g., Creo, SolidWorks, CATIA, NX), and integration of CAD tools with PDM/PLM system
• Programming or scripting skills (Java, JSP, Python, C++, or similar)
• Strong problem-solving and analytical skills
• Familiar with React library and Angular framework
• Knowledge on using ETL tools to migration data to PDM/PLM system
• Understanding of change management practices and adoption challenges
• Familiar with OData services and development of REST-APIs
• Good understand on eBOM, mBOM, and BOP transformation/authoring processes

Preferred Skills

• Experience with system integrations (APIs, middleware)
• Good programming and problem-solving skills
• Database knowledge (SQL, Oracle)
• Understanding of ERP systems (SAP, Oracle)
• Experience in manufacturing, aerospace, automotive, or electronics industries

Soft Skills

• Strong communication and stakeholder management
• Ability to work cross-functionally
• Detail-oriented with strong documentation skills
• Ability to manage multiple priorities

Salary range
S$4,000~

Role Purpose

We are seeking a versatile IT professional to fill a hybrid role that combines Deskside Support and System Engineering. The successful candidate will split their time between providing high-touch technical support for our 60-person Singapore office and collaborating with the Group Headquarters to implement and maintain systems and infrastructure. This role requires a unique blend of "hands-on" hardware skills and "high-level" system administration capabilities.

Key Responsibilities

Part 1: Deskside Support & Local Operations (20%)

• User Support: Act as the primary on-site point of contact for 60 staff members, providing professional technical assistance via email, remote tools, or in-person.

• Identity & Access: Manage the full user lifecycle in Active Directory and Microsoft 365, including MFA configuration and password resets.

• Hardware & Asset Lifecycle:

  • Manage the complete asset inventory and conduct regular audits.

  • Perform hands-on hardware repairs and upgrades (RAM/SSD).

  • Coordinate procurement and delivery for the Malaysia office and other regional branches.

• AV & Executive Support: Maintain all meeting room equipment and provide real-time technical stability for high-priority executive meetings and town halls.

• Documentation: Create and maintain user manuals for local services (Wi-Fi, VPN, Printers).

Part 2: System & Cloud Engineering (80%)

• HQ Collaboration: Act as the local execution arm for the Group HQ Cloud Team, helping deploy and manage systems across the region.

• Cloud Administration: Assist in the administration of cloud environments (e.g., Azure, AWS, or Google Cloud), including resource monitoring and configuration.

• Endpoint & Security Management:

  • Ensure all endpoints are compliant with Group Policy and joined to the AD.

  • Deploy and maintain Anti-Virus/EDR agents and perform regular vulnerability scans.

  • Coordinate with HQ on security incident response and threat mitigation.

• Server & Infrastructure Maintenance:

  • Perform regular server updates, patching, and performance tuning.

  • Manage virtual machines (VMs) and cloud storage solutions as directed by HQ.

• Compliance Audit: Physically and digitally audit workstations to ensure no unauthorized software/hardware is present.

Job Requirements

• Education: Diploma in Information Technology, Computer Science, or a related field. Graduates from Singaporean Polytechnics/Institutions are highly preferred.

• Experience: Minimum of 3 years of experience. Must have a proven track record in both end-user support and system/server administration.

• Technical Proficiency:

  • Support: Strong knowledge of Windows/Mac OS, Microsoft 365, and hardware troubleshooting.

  • Systems: Practical experience with Active Directory, Group Policy (GPO), and Virtualization.

  • Cloud: Foundational knowledge of Cloud platforms (Azure/AWS). Relevant certifications (e.g., AZ-900, AZ-104) are a significant advantage.

  • Security: Experience with EDR tools, vulnerability scanning, and endpoint security.

• Soft Skills:

  • Adaptability: Ability to switch mindsets from "fixing a printer" (Deskside) to "configuring a cloud resource" (System Engineer).

  • Independence: Capable of managing a 60-person office alone while reporting effectively to a remote HQ team.

Communication: Strong English skills for technical reporting and coordination with HQ

Role Overview

The Network Engineer is responsible for analysing, designing, installing, configuring, maintaining and repairing of network infrastructure and application components. The incumbent performs a wide variety of evaluation, maintenance, installation and training tasks to ensure the computer network performance meets the satisfaction of the Company and users. The incumbent also provides direction, information and recommendations on network configurations and installations.

Responsibilities

• Responsible for Network related incident and change management
• Responsible for the commission, de-commissioning and tech refresh of network devices
• Facilitate in problem solving and collaboration
• Manage the smooth delivery of network operations in accordance with stipulated Service Level Agreements
• Provide firmware updates for network devices
• Ensure network infrastructure complies with security policies
• Prepare and maintain assets to ensure availability and update of capacity reports
• Update process and procedural documents
• Any other ad-hoc duties as required or assigned

Requirements

• Bachelor Degree or Diploma in Information Technology/Information Systems/ComputerScience, Business IT or its equivalent
• Atleast 5 years of experience in administration and implementation • Good knowledge ofthe following, but not limited to: Firewall technologies (high availability, virtual firewall concept), IPload balancer
• Distribution and core switches: Routerconfiguration (high availability) ,LAN and WANadministration
• Good understanding of a services business in a high-tech environment from a supplier, integrator or operator’s perspective
• Strong analytical and problemsolving skills, combined with ability to provide quick resolution to problems
• Proficient in troubleshooting skills
• Effective communication skills
• Self-driven and ability to work independently

Interested candidates, please send your CVs on nabilah.azman@tg-hr.com

Regret to inform that only shortlisted candidates will be notified.

CEI: R1988671

EA License: 14C7275

Responsibilities

• Day to day escalation support for backend and cloud networks
• Prepare, maintain, and keep updated IT procedures and documentation related to our processes and platforms operations
• Collaborate with department personnel and design innovative solutions for all IT issues for all of the warehouse and corporate network technologies
• Ensure the company is adhering to information security best practices
• Maintain the hardware lifecycle and inventory management of all IT equipment and networks
• Sustain high-availability service levels and ensure fulfillment of business-wide service levels and operational support objectives.
• Lead individual contributor in IT infrastructure and security projects in designing and evaluating new technologies

Skills and Qualifications

• A minimum of 1 year of experience in enterprise network and technology field
• Possess a Bachelor’s degree or higher in the field of engineering, computer science or equivalent advance technology field of study
• Strong knowledge of and experience with design, implementation, maintenance, upgrades and operations of multiple enterprise IT network disciplines, such MPLS, SDWAN, networking, mobility, communication tools, and enterprise billing and collaboration systems.
• Strong working and practical knowledge of industry IT standards and regulations.
• Experience with change management lifecycle, development and regular preparation of management status and key metrics reports
• Ability to work with extremely technical staff working on very sensitive subject areas and with extremely sensitive information
• High level of personal integrity, with the ability to professionally handle confidential matters and exudes the appropriate level of judgment and maturity
• Must be a strong communicator with exceptional verbal and written communication skills to translate the vision and strategy into clear priorities and direction, both internally and externally.
• Solid fundamental knowledge and troubleshooting skills in the following DNS/DHCP/VPN/802.1x/Radius/SSL/PKI , Firewall/Switches/Routers, Azure/AWS Cloud networking, SDWAN, VOIP, Wireless, LAN/WAN routing protocols (BGP, OSPF, RIP)
• Experience in designing, deploying, and optimizing the below technologies (SaaS/Cloud based IT operations systems is a plus) High availability networks, SDN, Load balancing, Network monitoring
• Our ideal candidate would also possess experience managing and supporting systems and servers is a plus - Windows/Linux servers and storage, Active Directory or Azure Active directory, Virtualization platform

We are seeking an experienced Linux System Administrator to manage and support mission-critical enterprise Linux infrastructure environments. The successful candidate will be responsible for Linux server administration, operating system upgrades, performance tuning, troubleshooting, automation, high-availability clustering, security compliance, and infrastructure support.

Key Responsibilities

Administer, maintain, and support enterprise Linux server environments, primarily Red Hat Enterprise Linux (RHEL), across production, testing, and disaster recovery platforms.

Perform Linux operating system installation, configuration, patching, upgrades, and lifecycle management activities.

Manage and support Linux-based infrastructure services including DNS, NTP, LVM (Logical Volume Manager), file systems, storage management, and system monitoring tools.

Implement, configure, and maintain high-availability and clustering solutions to ensure system resilience and business continuity.

Monitor server performance, conduct capacity planning, identify bottlenecks, and implement performance tuning recommendations.

Investigate and resolve complex Linux operating system issues, perform root cause analysis (RCA), and implement preventive measures.

Support incident, problem, and change management processes in accordance with ITIL best practices.

Develop and maintain shell scripts and automation solutions to improve operational efficiency and reduce manual administrative tasks.

Collaborate with infrastructure, network, database, middleware, and application teams to support production systems and project implementations.

Review and approve infrastructure-related changes, ensuring compliance with organizational policies and operational standards.

Manage backup and recovery processes, system health monitoring, and disaster recovery readiness.

Implement Linux security hardening, user access management, privilege controls, and vulnerability remediation activities.

Maintain technical documentation, operational procedures, and system configuration standards.

Support internal and external audits by providing infrastructure documentation, evidence, and compliance reports.

Provide technical guidance and mentoring to junior system administrators and support teams.

Mandatory Requirements

• Bachelor's Degree in Computer Science, Information Technology, Computer Engineering, or a related discipline.
• Minimum 5 years of hands-on experience in Linux system administration within enterprise-scale environments.
• Strong experience administering Red Hat Enterprise Linux (RHEL) servers in production environments.
• Proven experience with Linux server installation, configuration, patching, upgrades, and troubleshooting.
• Hands-on experience with Linux clustering and high-availability solutions such as Veritas Cluster Server, Pacemaker, Corosync, or equivalent technologies.
• Strong knowledge of Linux performance tuning, system diagnostics, and capacity management.
• Experience with Logical Volume Manager (LVM), file system administration, storage management, and server hardening.
• Proficiency in Shell scripting (Bash/Korn Shell) for automation and operational support.
• Strong understanding of TCP/IP networking, DNS, NTP, SSH, routing, and network troubleshooting.
• Experience implementing Linux security controls, user access management, and vulnerability remediation.
• Familiarity with enterprise monitoring and alerting tools.
• Strong analytical, troubleshooting, and problem-solving skills

Job Description & Requirements

Job Summary

We are seeking a Senior level, Linux system administrator to support and maintain enterprise Linux infrastructure environments. The successful candidate will be responsible for ensuring the stability, availability, security, and performance of Linux servers supporting business-critical applications.

Key Responsibilities

• Administer and support enterprise Linux server environments across development, testing, production, and disaster recovery platforms.
• Perform Linux operating system installation, configuration, patching, upgrades, and maintenance activities.
• Monitor system health, availability, and performance, and implement corrective actions to ensure service reliability.
• Troubleshoot and resolve Linux operating system, infrastructure, and application-related issues within agreed service levels.
• Conduct root cause analysis for system incidents and implement preventive measures to minimize recurring issues.
• Support capacity planning, system performance tuning, and infrastructure optimization initiatives.
• Manage Linux services, including file systems, storage, logical volume management (LVM), DNS, NTP, and user access administration.
• Implement and maintain server security controls, system hardening standards, and access management procedures.
• Develop and maintain shell scripts and automation tools to streamline operational processes and improve efficiency.
• Collaborate with application, database, network, and infrastructure teams to support project implementation and production releases.
• Participate in change management activities, including impact assessments, implementation planning, and post-change validation.
• Support backup, recovery, and disaster recovery processes to ensure business continuity requirements are met.
• Maintain accurate technical documentation, operational procedures, and system configuration records.
• Assist with audit, compliance, and regulatory requirements by providing supporting documentation and evidence.
• Provide technical guidance to junior team members and contribute to knowledge-sharing initiatives.

Requirements

• Bachelor's Degree in Computer Science, Information Technology, Engineering, or a related discipline.
• Minimum 10 years of experience in Linux system administration and infrastructure support within enterprise environments.
• Hands-on experience with Red Hat Enterprise Linux (RHEL), CentOS, Oracle Linux, or equivalent Linux distributions.
• Strong knowledge of Linux server administration, system troubleshooting, and performance monitoring.
• Experience in Linux patching, operating system upgrades, and production support activities.
• Working knowledge of Linux clustering, high-availability configurations, and disaster recovery concepts.
• Experience with shell scripting (Bash/Korn Shell) and automation of routine administration tasks.
• Good understanding of networking concepts including TCP/IP, DNS, NTP, SSH, and connectivity troubleshooting.
• Knowledge of system security, access management, vulnerability remediation, and server hardening practices.
• Familiarity with enterprise monitoring tools and incident management processes.
• Strong analytical, problem-solving, communication, and stakeholder management skills.
• Ability to work independently and support critical production environments.

Site Digital Shopfloor System Support (IT infrastructure/ MES/ Pharma)

12 Months Contract

Location: Tuas

Up to $10,000 depending on experience

Industry: Pharmaceutical

Our client aims at creating a new manufacturing concept consisting of a new generation of evolutive multi-product facilities, modular, adaptable, and agile, leveraging new disruptive technologies, to better address vaccine business challenges.

Job Purpose

• For the delivery and improvement of digital solutions by providing project management and solutions expertise to business users

Responsibilities:

• Shopfloor system Lifecycle management (MES, Historian, system integration)
• Shopfloor system support improvement
• IT-OT systems integration support 
• Application management and governance

Requirements:

• Project management, Process management and Problem solving; Incident management, change management
• Expertise on the solutions in shopfloor domain:MESERPData HistorianIIoT platform, plant connectivity
• Knowledge on system architecture.
• Knowledge on Quality process such as GxP qualification
• Business environment:  Pharma industry – Vaccines, Biologic products, Manufacturing Environment, GxP compliance.

Lim Pey Chyi - Apple.lim@manpower.com.sg

Recruitment Consultant (R2090579)

Manpower Staffing Services (S) Pte Ltd

EA Licence: 02C3423

Technical Sales Engineer

Working Days: Monday to Friday
Working Hour: 8am to 5.30pm
Working Location: Ubi
Salary: $ 4k to $6k

Requirements:

• At least 1 year or more experience in the electronics field preferably in components sale
• Familiar with Semiconductor design and application
• Class 3 driving license
• IEEE graduates an advantage but diploma holders must have electronics background
• Must have good knowledge of local electronics business and be prepared to work hard meet the company’s goals and objectives
• Understand what is a Memory, Logic, MosFets etc.. (Will provide training if needed)

Job Scope:

• Drive product line & develop strategies
• Create business opportunities with potential customers
• Conduct market survey
• Prospect for new accounts
• Service existing customers
• Provide market trend feedback
• Assist in price negotiations and customer delivery issues
• Knowledge of electronic component business
• Must be able to work independently with purchasing and design engineers
• Knowledge of semiconductors (Analog / Digital)
• Technical competency
• Flexibility to work long hours if needed to finish the daily assignments or to take on a new role if needed

Chin See Min Reg No. : R22107450

The Supreme HR Advisory Pte Ltd EA No. : 14C7279

Responsibilities

• Design, train, and deploy perception systems for object detection, segmentation, depth estimation, and 3D scene reconstruction
• Build multi-modal pipelines fusing RGB, depth, and inertial data into robust real-time representations
• Develop vision models that transfer reliably from simulation to physical hardware
• Optimize inference pipelines for embedded compute constraints
• Partner with navigation and manipulation teams to ensure perception outputs meet downstream needs
• Drive systematic evaluation on hardware and iterate on failure modes

Requirements

• Strong foundations in computer vision, 3D geometry, and deep learning
• Hands-on experience building perception systems for physical robots or real-time embedded platforms, gained through industry or research work
• Proficient in Python and C++, with strong PyTorch or JAX experience
• Experience taking perception models from prototype to deployed inference
• Familiarity with sensor fusion across camera, depth, and inertial modalities
• Candidates with limited industry experience are welcome to apply, provided this is supported by strong relevant academic or research work, such as a thesis, publications, or hands-on robotics projects

Tyson Jay Management Pte Ltd | EA License No.: 24C2479 

Ivan Lim | EA Personnel No.: R1109856

Responsibilities

• Develop and deploy navigation algorithms for robots operating in complex indoor environments
• Own localization, mapping, and SLAM pipelines running in real time on embedded compute
• Build planning frameworks for terrain traversal and dynamic obstacle avoidance
• Integrate navigation with the wider autonomy stack, including perception and motion control
• Build data collection and evaluation infrastructure to benchmark performance across environments
• Validate in simulation and close the sim-to-real gap through hardware iteration

Requirements

• Strong foundations in estimation theory, probabilistic robotics, and motion planning
• Hands-on experience with SLAM, planning, or autonomous navigation systems on real robots, gained through industry or research work
• Proficient in Python and C++, with ROS or equivalent middleware
• Experience getting systems working end-to-end on physical hardware, not only in simulation
• Able to debug across the hardware-software boundary and work through ambiguous problems
• Candidates with limited industry experience are welcome to apply, provided this is supported by strong relevant academic or research work, such as a thesis, publications, or hands-on robotics projects

Tyson Jay Management Pte Ltd | EA License No.: 24C2479 

Ivan Lim | EA Personnel No.: R1109856

We are seeking a highly skilled and experienced SeniorSoftware Engineer to join our dynamic team. The ideal candidate will have over 10years of hands-on experience in software development, with strong expertise in.NET, Python, and cloud technologies. You will be responsible for designing,developing, and maintaining enterprise-grade applications, collaborating withcross-functional teams, and ensuring high performance and scalability ofsolutions

Key Responsibilities:

·      Execute projects and enhancements and providetechnical support in the area of inhouse reporting.

·      Work includes analyzing user requirements anddesign/development of reports

·      Work will also include some automation usingUnix scripts, SQL/Python and some development of interfaces between inhouseapplication and other back-office application systems.

·      Responsible for manage, analyse, develop andautomate software projects for functional requirements and creation ofautomation plans and test scripts.

·      Be part of the DevOps team, will identify,analyze and automate manual tasks and issue fixes

·      Supporting Production Application that isdevelop by team

·      Responsible for Improve & ManagingDeployment Pipeline, exposure to DevOps environment and tools like Git, Jenkinsand JIRA, Confluence

·      Actively participate in inception, dailystand-ups and retrospective meeting & represent testing

·      Collaborate within the team, working in pairswith programmers and other team members

·      Able to quick learn and take on tools ortechnologies

Requirements

·       10years or above of software and development experience

·       BachelorDegree in Computer Science OR information technology OR Science (ComputerStudies)

·       Proventrack record of participating in the design and delivery of applicationsolutions

·       Musthave work experience in Agile environment is an added advantage; A good teamplayer; ability to work on minimal supervision

·       Strongtechnical skills in Microsoft and .NET technologies are essential.

·       Handson programming experience with C#/VB.NET programming, .Net Core 1.0-2.2, MS SQLServer and writing stored procedures, VBA programming, web services, ASP.NET,Web API, Windows Services, -Python programming, XML, Json, batch scripts

Preferredif have experience handling L2 or L3 support on production application

- Experience on developing service-based applications Knowledge in any of thebanking areas is an added advantage

- Experience with Agile & Testing Tools like HPALM, JIRA, Confluence wouldbe an advantage

- Fluency in written and spoken English, excellent communication andinterpersonal skills

EA License No.: 96C4864

Reg No.: R25128798 HUANG QIMENG

Key Responsibilities

• Provide Level 2/3 support for network infrastructure across data centers, remote branches, and overseas locations.
• Install, configure, and troubleshoot Cisco routers, switches (Nexus, 2960, 3750), and firewalls (Checkpoint, Juniper).
• Manage and support routing protocols including RIP, EIGRP, OSPF, BGP, and HSRP.
• Perform network health checks, DR drills, and ISDN testing for business continuity.
• Coordinate with vendors for SSOE deployments, hardware replacements, and RMA processes.
• Monitor and maintain WAN links using tools like SolarWinds, NetBrain, Riverbed, Algosec, and IBM ISM Service Desk.
• Support and troubleshoot VPNs, VLANs, and public cloud connectivity.
• Generate and maintain documentation for network changes, incident reports, and monthly performance metrics.
• Collaborate with cross-functional teams to resolve network-related issues and implement infrastructure upgrades.
• Ensure compliance with SLA and IT security policies.

Technical Skills & Tools:

• Networking: Cisco (CCNP certified), Nexus, RIP, EIGRP, OSPF, BGP, HSRP, STP, VLAN, VPN
• Firewalls: Checkpoint, Juniper
• Servers: Windows Server 2008/2003, Active Directory, FTP, DNS, DHCP, Backup Server
• Monitoring & Ticketing Tools: SolarWinds, NetBrain, Riverbed, IBM ISM, Ichamp, JIRA, CA Spectrum
• Others: Lotus Notes, Blackberry configuration, SSL VPN, Symantec Endpoint Antivirus

Required Skills & Experience:

·      Bachelor Degree in relevant field (e.g.,Computer Science, Information Technology, Engineering).

·      10+ years of experience

·      Willingness to participate in 24x7 supportrotations and on-site activities.

·      Excellent communication and documentationabilities.

·      Strong analytical and troubleshooting skills.

EA License No.: 96C4864

Reg No.: R25128798 HUANG QIMENG

Job Overview

We are seeking an experienced Senior C# Software Engineer to design, develop, and support enterprise applications built on the .NET platform. This role requires a strong technical contributor who is highly familiar with the systems and solutions they support, and who can take ownership of application functionality, performance, and stability.

The ideal candidate demonstrates strong technical awareness of current responsibilities, understands the architecture of the products they work on, and can diagnose and resolve complex system issues.

Key Responsibilities

Application Development

• Design, develop, and maintain backend applications using C# and the .NET framework
• Build scalable and maintainable software solutions following industry best practices
• Write clean, efficient, and well-documented code

System Support & Ownership

• Maintain strong familiarity with the products and systems supported
• Investigate and resolve application issues through structured troubleshooting and root cause analysis
• Ensure system stability, performance, and reliability in production environments

Solution Design

• Participate in system design discussions and propose technical improvements
• Contribute to application architecture, system integration, and performance optimization
• Collaborate with cross-functional teams to ensure technical solutions align with business requirements

Testing & Quality Assurance

• Develop and execute unit tests and integration tests
• Support system integration testing and deployment activities
• Ensure high code quality through code reviews and best practices

Documentation & Knowledge Sharing

• Maintain technical documentation for systems and applications
• Share knowledge with team members and contribute to technical discussions
• Provide guidance to junior developers where required

Requirements

• Bachelor’s Degree in Computer Science, Software Engineering, or related discipline
• Minimum 5–7 years of experience in C# / .NET development
• Strong hands-on experience with C#, .NET, and object-oriented programming
• Solid understanding of software architecture and system design
• Experience developing and maintaining enterprise applications
• Ability to troubleshoot complex application issues and perform root cause analysis
• Strong understanding of REST APIs, application integration, and backend services
• Familiarity with SQL databases and data access technologies
• Strong analytical thinking and problem-solving capability
• Excellent communication skills and ability to collaborate with cross-functional teams

Preferred Experience

• Experience with modern .NET frameworks (.NET Core / .NET 6+)
• Familiarity with microservices architecture
• Exposure to cloud platforms or containerized environments
• Experience with CI/CD pipelines and DevOps practices

Please send your detailed resume in MS Word format to resume@goldtecHRs.com with

• Education Level
• Working experiences
• Each employment background
• Reason for leaving each employment
• Last drawn salary
• Expected salary
• Date of availability

Job Overview
We are seeking a proactive Network Operations Centre Engineer to support 24x7 managed services operations. This role serves as the first point of contact for clients and vendors, responsible for monitoring alerts, managing service tickets, and ensuring timely incident resolution in accordance with agreed service levels.

The ideal candidate is disciplined, client-focused, and confident in working within structured processes in a high-availability environment.

Key Responsibilities

Incident & Ticket Management

• Receive, log, validate, and diagnose client incidents and service requests
• Monitor alerts, mailbox queues, calls, and chat requests
• Perform first-level troubleshooting and provide first-call resolution where possible
• Escalate issues appropriately based on defined escalation matrix

Service Delivery & SLA Management

• Manage tickets in line with established SLAs and operating procedures
• Provide timely status updates to clients on open incidents
• Coordinate with resolver groups and internal teams to ensure resolution timelines are met

Process & Continuous Improvement

• Identify gaps in knowledge articles, SOPs, and workflows
• Recommend improvements to enhance operational efficiency
• Maintain documentation accuracy within service management tools

Client Engagement

• Maintain professional communication with clients and vendors
• Ensure high levels of service quality and customer satisfaction

Requirements

Technical Knowledge

• Familiarity with ITIL concepts and service management practices
• Basic understanding of networking technologies such as WAN, LAN, WLAN
• Exposure to Security, Cloud, Collaboration, or Video Conferencing technologies is advantageous

Skills & Attributes

• Methodical and structured approach to troubleshooting
• Strong communication skills, both verbal and written
• Able to work in a 24x7 shift roster environment
• Good judgment in issue escalation
• Detail-oriented and customer-focused team player

Qualifications

• Technical Diploma or equivalent qualification in IT or related discipline
• ITIL v4 Foundation certification mandatory
• CompTIA A+ certification required

Experience

• Prior experience in a NOC, helpdesk, or technology call center environment preferred

Please send your detailed resume in MS Word format to resume@goldtecHRs.com with

• Education Level
• Working experiences
• Each employment background
• Reason for leaving each employment
• Last drawn salary
• Expected salary
• Date of availability

[What the role is] 

GovTech is the lead agency driving Singapore’s Smart Nation initiatives and public sector digital transformation. As the Centre of Excellence for Infocomm Technology and Smart Systems (ICT & SS), GovTech develops the Singapore Government’s capabilities in Data Science & Artificial Intelligence, Application Development, Smart City Technology, Digital Infrastructure, and Cybersecurity. 
 
At GovTech, we offer you a purposeful career to make lives better, where we empower our people to master their craft through robust learning and development opportunities all year round. 
 
Play a part in Singapore’s vision to build a Smart Nation and embark on your meaningful journey to build tech for public good. Join us to advance our mission and shape your future with us today! 
 
Learn more about GovTech at tech.gov.sg 

[What you will be working on] 

About DEP: 

Digital Economy Products (DEP) is a division within GovTech running like a modern product organisation, solving important underserved problems spanning across Healthcare, Manpower, Trade-Industry-Finance, National Development, and Sustainability sectors. 

We are seeking experienced Staff/Senior Software Engineers to lead one or more squads working on the above sectors. You will play a crucial role by providing technical leadership & driving design, development, and maintenance of our software products, ensuring they meet the highest standards of quality, security and performance. The ideal candidate will combine strong technical expertise with excellent leadership abilities to drive software development initiatives, while providing technical guidance & coaching to their team(s). 

Be part of a cross-functional development team that values quality, automation, and user experience of the software we deliver. Join engineers who build systems that matter for the public good! 

As a Staff/Senior Software Engineer: 

• Lead one or more cross-functional agile squads consisting of Engineers, Product Managers, and Designers to solicit business requirements & deliver technical solutions 

• Lead the technical design and architecture of software solutions, ensuring security, scalability, performance, and maintainability 

• Guide, mentor and work closely with your team to to uplift product engineering competencies 

• Establish coding standards, best practices, and development processes for your team(s) 

• Identify and resolve technical debt/risks while balancing feature development 

• Drive adoption of relevant, up-to-date technologies, practices, and tools in modern software development lifecycle 

• Lead/Guide Scrum ceremonies, providing technical/product context and removing blockers 

[What we are looking for] 

Background 

• Minimum 15 years of software engineering experience building reasonably large high-availability systems at scale 
• Master's graduate in Computer Science with hands-on experience in data-driven systems and a strong foundation in algorithms, machine learning, and software engineering. 
• Proven track record of leading & delivering technically complex products 
• Strong experience in modern full-stack web application technologies; experience in modern front-end engineering on Next.Js/React.js/Nuxt/Vue.js and Java/TypeScript/Node.js/Golang on the backend is preferred 
• Strong knowledge of databases (SQL & NoSQL) and data modeling 
• Experience with cloud platforms such as AWS (preferred), Azure and/or GCP 
• Experience with CI/CD pipelines (e.g., GitLab CI, GitHub Actions, etc.) 
• Experience with Docker, Kubernetes or other container orchestration tools 
• Experience with observability and monitoring tools, especially the ELK stack, AWS CloudWatch, Splunk 
• Excellent communication skills with ability to explain technical concepts to non-technical stakeholders 
• Bonus: Led legacy system modernization projects, including transitioning legacy systems to modern platforms 
• Bonus: Experience with / willing to pick up Infra as Code (eg. Terraform, Terragrunt, Ansible) 

What We Value 

• Passion towards working for the public good 
• Excellent team player & leader who is passionate about engineering excellence 
• Demonstrated ability to take initiative and work autonomously & through others 
• Initiative: Proactively identify issues and opportunities to improve systems & teams 
• Collaboration: Share knowledge and contribute to a healthy, transparent team culture 
• Continuous learning: Stay current with technologies and best practices 
• Strong product mindset: Have a customer-centric thinking, be data-driven in decision making 

What we offer you: 

GovTech is an equal opportunity employer committed to fostering an inclusive workplace that values diverse voices and perspectives, as we believe it is key to innovation.  

Our employee benefits are based on a total rewards approach, offering a holistic and market-competitive suite of perks. 

We champion flexible work arrangements (subject to your job role) and trust you to manage your time to deliver your best. 

Learn more about life inside GovTech at go.gov.sg/GovTechCareers