Your new company

Our client in public sector is looking for an experienced Data Science Manager to join their team.

Your new role

• Translate strategic direction into actionable ML/AI digital transformation plans, ensuring scalable architecture and responsible AI standards.
• Define and drive CIO Office outcomes and OKRs, aligning with HQ goals and executing long-term roadmaps.
• Identify inefficiencies, anticipate risks, and take decisive action to improve operations and seize opportunities.
• Build cross-functional partnerships and foster a culture of innovation, collaboration, and continuous improvement.
• Develop and manage high-performing teams through coaching, hiring, and creating an environment for sustained performance.

What you'll need to succeed

• Bachelor’s or Master’s degree in Computer Science, Statistics, AI, or related quantitative field.
• Deep expertise in satellite data, cloud infrastructure, and government security requirements.
• 10+ years of technical leadership experience in data analytics, database management, and software development.
• Knowledge of space systems such as mission control software, orbital analysis, and space weather tools (preferred).
• Excellent communication and strategic thinking skills, with the ability to translate complex concepts into actionable plans, plus program management experience.

What you'll get in return

In return, you'll be part of an organization that values its employees. You’ll be rewarded with:

• Structured career growth and plenty of developmental opportunities
• Hybrid and stable working environment

What you need to do now

If you're interested in this role, click 'apply now' or for more information and a confidential discussion on this role or to find out about more opportunities in Technology, contact Yuki Cheung or email yuki.cheung@hays.com.sg. Referrals are welcome.

At Hays, we value diversity and are passionate about placing people in a role where they can flourish and succeed. We actively encourage people from diverse backgrounds to apply.

EA Reg Number: R22110258 | EA License Number: 07C3924 | Company Registration No: 200609504D

You Lead the Way. We’ve Got Your Back.

With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.

At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.

Join Team Amex and let's lead the way together.

At American Express, our mission is to elevate the customer experience daily by delivering unparalleled products and services. We are on the lookout for a Manager in the realm of Artificial Intelligence (AI) and Machine Learning (ML), specializing in Natural Language Processing (NLP) and Generative AI. This role is pivotal in advancing our data science capabilities to bolster enterprise-wide initiatives, in collaboration with our Technology, Marketing, Servicing, and Risk departments.

Role Overview:

As a Manager, NLP and Generative AI, you will play a crucial role in the development and implementation of cutting-edge NLP solutions that address significant business challenges. Working closely with cross-functional teams, you will leverage your expertise in NLP to enhance our product offerings and streamline operational processes. Your contributions will directly impact our strategic goals, driving innovation and excellence in customer interactions.

Key Responsibilities:

• Lead the design and development of NLP and Generative AI projects, ensuring alignment with business objectives and scalability across the organization.
• Conduct applied research in NLP to identify and deploy advanced techniques that enhance our data science capabilities, focusing on delivering practical business solutions.
• Foster a culture of innovation by staying abreast of the latest trends in AI and NLP, and actively sharing knowledge and insights to contribute to the collective growth and technical proficiency of the team.
• Manage project timelines, resources, and deliverables using agile methodologies, ensuring efficient progress from conception to deployment.
• Collaborate with the Technology team to integrate NLP solutions into our existing systems and platforms, enhancing functionality and user engagement.

Qualifications:

• Ph.D. degree in a quantitative discipline (e.g., Computer Science, Engineering, Statistics, Mathematics).
• Extensive experience in machine learning, NLP, and Generative AI, with a demonstrated ability to manage projects from inception to completion.
• Proven expertise in applying deep learning and NLP techniques to solve complex problems, with a portfolio of projects that have delivered tangible business outcomes.
• Solid understanding of Large Language Models and practical experience with Generative AI
• Solid understanding of agile project management principles, with experience leading teams and managing projects in a fast-paced environment.
• Excellent communication and leadership skills, with the ability to collaborate effectively with both technical and non-technical teams.
• Strong problem-solving abilities, with a creative and analytical approach to tackling challenges and driving results.

This will be a 2-years direct contract position.

Responsibilities

• Translate strategic direction into actionable digital transformation and delivery plans for ML/AI initiatives.
• Oversee architectural decisions that enable scalable analytics capabilities
• Ensure that technical standards and responsible AI frameworks are consistently applied.
• Define divisional outcomes and OKRs in alignment with goals.
• Develop long-term roadmaps, and drive their execution across teams.
• Identify and remove systemic inefficiencies, anticipate risks, and take decisive action to navigate challenges.
• Build strategic cross-functional partnerships.
• Champion a culture of continuous improvement, open communication, and innovation.
• Build and manage a high-performing team.
• Coach people managers, scientists and engineers.
• Set hiring standards and lead recruitment efforts to bring in and develop top talent.
• Conduct regular 1:1s with direct and indirect reports.
• Gather feedback on team health and create the infrastructure and environment for consistent, motivated performance.

Requirements

Deep expertise in

• Satellite data exploitation, cloud infrastructure deployments and government security requirements.
• Data analytics, database management, and software development.
• Strong communication, interpersonal, and presentation skills.
• Able to think strategically and translate complex technical concepts into clear, actionable plans is important.
• Satellite mission control software, space systems, orbital analysis tools, and space weather monitoring highly advantageous.
• Experience in program development and management is highly advantageous.

Ethos Search Associates Pte. Ltd.

EA License No: 13C6655

EA Reg No: R1988580 Jacky Chong

Data Center Sourcing Manager

Job Summary

Altuscloud is seeking a Data Center Sourcing Manager to support the sourcing and procurement of colocation capacity for our cloud infrastructure platform. This role will be responsible for identifying suitable data center partners, conducting technical and commercial evaluations, and supporting vendor selection and contract negotiations to secure reliable and cost-effective infrastructure capacity.

The successful candidate will work closely with Engineering, Infrastructure, and Commercial teams to support the Company's regional growth and expansion plans.

Key Responsibilities

Data Center Sourcing & Procurement

• Support the development and execution of data center sourcing strategies to meet business growth requirements.
• Identify, evaluate, and engage potential colocation providers and infrastructure partners.
• Conduct technical and commercial assessments of data center facilities and service offerings.
• Support capacity planning activities and assist in securing suitable colocation space, power, and connectivity resources.
• Maintain relationships with existing and prospective data center providers.

Technical Evaluation

• Perform technical due diligence on data center facilities, including:Power availability and redundancyCooling systems (air-cooled and liquid-cooled environments)Network connectivity and carrier ecosystemSecurity, operational processes, and facility resilience
• Work with internal technical teams to validate infrastructure requirements and deployment feasibility.
• Assist in evaluating solutions for high-density compute environments.

Vendor Management & Commercial Support

• Prepare and manage Requests for Proposal (RFPs), Requests for Quotation (RFQs), and vendor evaluation processes.
• Support commercial discussions and contract negotiations with data center operators and service providers.
• Review pricing structures, service level agreements (SLAs), and commercial terms.
• Coordinate internal approvals and maintain procurement documentation.

Market Research & Industry Analysis

• Monitor market developments, pricing trends, and capacity availability across key regions.
• Conduct competitive and market analysis to support sourcing decisions.
• Provide insights and recommendations on emerging data center technologies and infrastructure trends.

Cross-Functional Collaboration

• Collaborate with Engineering, Infrastructure, Operations, Finance, Legal, and Business teams throughout the sourcing lifecycle.
• Support contract review and vendor onboarding processes.
• Participate in internal planning and reporting activities related to infrastructure expansion projects.

Requirements

• Bachelor's Degree in Engineering, Supply Chain Management, Business Administration, Information Technology, or a related discipline.
• At least 4 years of relevant experience in data center sourcing, colocation procurement, infrastructure procurement, vendor management, or related fields.
• Experience evaluating or procuring data center capacity, including colocation space, power, cooling, and connectivity services.
• Good understanding of data center infrastructure concepts, including power density, cooling technologies, redundancy models, and networking fundamentals.
• Strong communication, stakeholder management, and negotiation skills.
• Ability to work effectively with both technical and commercial teams.
• Strong organizational and project coordination capabilities.
• Willingness to undertake occasional regional travel when required.

Preferred Qualifications

• Experience supporting cloud infrastructure, AI infrastructure, high-performance computing (HPC), or related technology environments.
• Exposure to data center providers and infrastructure markets in Singapore, APAC, or other international regions.
• Familiarity with high-density rack deployments and advanced cooling technologies.
• Experience working in a fast-growing technology, cloud, or infrastructure-related business environment.

Equal Opportunity Statement

Altuscloud is an equal opportunity employer. We are committed to creating an inclusive and diverse workplace and welcome applications from qualified candidates regardless of background.

Job Description

About us 

Dyson is a global technology company with a simple mission: solve problems others ignore. We pioneer radically better technologies across categories—from intelligent vacuums and haircare to connected purifiers and emerging product innovations. As Dyson products become increasingly intelligent, connected and insightdriven, our digital and data capabilities enable us to deliver exceptional owner experiences, discover critical enterprise insights, and unlock new opportunities throughout the product lifecycle. 

About the role 

As a Data Product Manager in Singapore, you will play a pivotal role as part of shaping Dyson's next-generation digital initiatives that put our customers at the centre, provide functional insights to the business, and foster innovation across all touchpoints. 

Working closely with Digital Transformation Managers and App/IT delivery teams, you will: 

• Own the data and tracking requirements for Dyson’s IoT-connected products. 

• Contribute to Dyson’s digital vision and transformation roadmap.  

• Create and define Data Product requirements. Manage Data Product feasibility across product development milestones and reviews.  

• Ensure cross-team alignment on tasks across multiple backlogs (e.g. App, Cloud, Embedded Software, Enterprise IT, etc).

• Manage expectations of Data Product delivery with senior Dyson stakeholders. 

• Work to Lean and Agile practices, supporting teams as we look to improve flow. Provide concise reporting and communication of the data roadmap, planning and delivery. 

About you 

• Experience in data product management, DA/BI and software development, including working knowledge of data/analytics technologies. Natural tendency to think Data first. 

• Outstanding interpersonal communication skills and comfortable with a high change environment. Excellent personal organisation, with proven ability to take requirements, generate a plan, and execute against it. 

• Experience working in a multi-disciplinary team on challenging project outcomes.  

• Strong commercial awareness and knowledge of the objectives of different business functions - what their respective roles are, and how they typically relate. 

• Ability to influence others and communicate the impact at senior levels. Comfortable in engaging with multiple stakeholders (technical and non-technical)  

Benefits

Dyson monitors the market to ensure competitive salaries and bonuses. Beyond that, you’ll enjoy a transport allowance and comprehensive medical care and insurance. But financial benefits are just the start of a Dyson career. Professional growth, leadership development and new opportunities abound, driven by regular reviews and dynamic workshops. And with a vibrant culture, the latest devices and a relaxed dress code reflecting our engineering spirit, it’s an exciting team environment geared to fuelling and realising ambition.

Key Responsibilities

• Plan and supervise a wide range of construction projects from start to finish
• Organize and oversee construction procedures to ensure they are completed in a timely and efficient manner
• Manage the overall implementation and completion of projects within the scheduled time, cost, and quality
• Recommend appropriate risk control measures to reduce or eliminate risks identified during assessments
• Monitor the progress of projects and update management regarding any schedule variances
• Develop, monitor, and review equipment and manpower deployment plans for project sites
• Assist in plan and specification analysis to provide clear and traceable designs and drawings for construction

Qualifications

• Bachelor’s degree or above in Electrical Engineering (A Master's degree is highly advantageous).
• 10+ years of DC construction / greenfield project is required for the role
• Excellent knowledge of relevant rules, regulations, and quality standards
• Holding an EMA Licensed Electrical Worker (LEW) certification in Singapore is a massive plus

If you are interested in the position

Please include your availability, expected salary and reason for leaving current job

We regret that only shortlisted candidates will be contacted

EA: 94C3609 / Reg: R1325913

What You'll Be Doing

• Manage critical Data Center IT & Asset operations, involved in Data Center buildouts and scaling.
• Responsible for the daily operation maintenance and service management of the computer room within the jurisdiction, balance the service quality, efficiency, cost and safety in combination with the actual situation, and continuously optimize and improve to support the business operations of the department;
• Responsible for responding to and handling IDC risk events and emergency fault handling, and realizing controllable operation risks such as IDC changes and faults;
• Responsible for establishing efficient cooperative relations with local government departments and completing the compliance operation requirements assigned by government departments;
• Undertake on site technical support for business equipment, understand business needs and network structure, and promote the implementation of operation projects between teams;
• Responsible for the talent echelon construction, capacity training, risk control, team culture construction, on-site operation and maintenance team management and assessment of the IDC on-site operation and maintenance team;
• Technical leader managing team and consultants to implement the data center operations in normal and emergency situations.
• Recommend, document, and oversee policies and procedures to meet industry best practices and to meet required SLAs.
• Coordinate external vendors, ensure the resource's supply and delivery, match business's growth.
• Provide instructions to vendors, installation contractors and validate quality of vendor works on site.
• Responsibility for outsourcing and vendor management of colocation Data Centre services providers to meet or exceed contracted performance SLA's.
• Respond on an as-needed basis to emergencies in regional DCs, including traveling to site and to provide on-site support.

What We're Looking For

• 1. Bachelor's degree in a business, engineering or computer science
• 5+ years experience in large global data center site operation
• Functional knowledge of Data Center mechanical, electrical, and controls systems
• Deep knowledge of information technology infrastructure domains such as computer server platforms, storage server platforms, server components, network devices, technologies and architectures, IT service delivery principles and best practices
• Highly driven, self-managed individual. Greatly developed problem analysis and critical thinking experience.
• Knowledge of data center construction procedure and capacity planning
• Ability to travel domestically and internationally as needed (25% to 50%+ at times)
• Must be familiar with Excel and PowerPoint

If you are passionate about technology and meet the above requirements, please don’t hesitate to apply. Please note that only shortlisted candidates will be contacted. Appreciate your understanding. Data provided is for recruitment purposes only.

About Us: Dada Consultants Pte Ltd

Dada Consultants was established in 2017, with the commitment of providing the best recruitment services in Singapore. We are comprised of a dynamic head-hunting team dedicated to sourcing for highly competent professionals in IT industry. We provide enterprises with customized talent solutions, and bring talents to career advancement.

Website: www.dadaconsultants.com

EA License No.: 18S9037 | EA Registration No.: R22109451

Business Registration Number: 201735941W

About Our Client

Our client is a regional data centre solutions provider that merges engineering excellence with sustainability to deliver world-class facilities across Asia.

Their integrated approach covers concept design to operation, with a focus on energy efficiency, scalability, and high-density computing readiness.

How to Apply

Leader in data centre development, delivering high-performance, mission-critical facilities across APAC. They are seeking a Head of Regional Engineering – Data Centres to lead engineering practices, standardise design approaches, and drive innovation across greenfield and brownfield projects.

This is a strategic leadership role, overseeing multidisciplinary teams, guiding design and delivery, and ensuring operational efficiency, sustainability, and technical excellence across multiple projects and countries.

Leadership & Strategy

• Lead and mentor a team of engineering specialists, project managers, and energy managers across the region.

• Foster a culture of creativity, collaboration, innovation, and technical excellence.

• Participate in strategic planning with senior stakeholders to align engineering outcomes with business objectives.

• Support the attraction and recruitment of top-tier engineering and project management talent.

Data Centre Development & Engineering Oversight

• Oversee greenfield and brownfield data centre projects from site selection, design, tender, construction, to commissioning.

• Engage and manage consultants (Architect, M&E, C&S, Energy, etc.), overseeing design development, cost estimates, and tender processes.

• Provide technical leadership for complex M&E systems, identifying single points of failure and resolving engineering challenges in cooling, power, and mission-critical systems.

• Drive research and adoption of new technologies and construction methodologies to improve energy efficiency, water usage, operational productivity, and sustainability.

Project Delivery & Financial Oversight

• Review and monitor project budgets, cost control, and financial performance.

• Ensure projects are delivered on time, within scope, and aligned with business and customer requirements.

• Implement initiatives to optimise PUE, WUE, carbon footprint, and operational efficiency across the data centre portfolio.

Requirements

• Bachelor’s degree in Mechanical, Electrical, Project Management, Architecture, or related discipline.

• 15+ years of professional experience, including 10+ years in data centre development and engineering.

• Proven experience in leading multidisciplinary engineering teams and managing stakeholders across multiple projects/regions.

• Strong M&E expertise with experience in power, cooling, and mission-critical systems.
  
  
  How to Apply: Click Apply Now, or send your resume directly to:  Talent@BuildBridgePartners.com
  
  
  
  
  

• EA Name: BuildBridge Partners Pte Ltd
  EA License No: 25C2918
  EA Reg No: R1551092
  Consultant: Khoo Yan Jie

We are looking for Senior Consultant/ Associate Manager, Data Governance Expert from Banking Industry for a Permanent role with our Client.

Responsibilities:

• Act as the subject matter expert for data governance, collaborating closely with the Finance team in Singapore and engaging with stakeholders across Data Management, Risk Management, and IT.
• Lead execution of data governance initiatives by breaking down complex activities into actionable deliverables such as KDE identification, EUC inventory and criticality assessment, data aggregation process mapping, and implementation of data lineage systems.
• Apply prior experience and practical knowledge from past data governance projects to design effective solutions and drive successful outcomes.
• Develop and manage project plans with clear milestones, governance structures, and defined roles and responsibilities.
• Integrate Company’s project management methodology with the bank’s operational practices to ensure plans are both strategic and executable.
   

Requirements:

• Bachelor's degree in any related fields.
• Minimum 5 years of experience in data governance or data management roles within a financial institution, preferably banking.
• Proven ability to work in complex, multi-stakeholder environments involving business, IT, compliance, and vendors.
• Strong documentation skills using PowerPoint, Excel, and Word.
• Solid project management skills, including progress tracking, issue and risk management, and stakeholder coordination, experience preparing and delivering reports or presentations to senior management or executives and good stakeholder management and communication skills are a plus.
• Proficiency in business-level English across reading, writing, listening, and speaking will be beneficial for liaising with key stakeholders.
• Strong understanding of regulatory reporting, internal reporting, finance/accounting business processes, and related systems.
• Familiarity with data lineage concepts and tools (e.g. Collibra or similar platforms), understanding of finance and accounting business processes, regulatory reporting, and related systems are a plus.
• Prior collaboration with risk management and finance/accounting departments on external and internal reporting activities is highly beneficial.
• Ability to prepare and present clear, structured executive reporting.

We Are Hiring!

Ready to use data, technology, and AI to solve real business challenges? Join Foragers as an Operations Data and AI Manager to help shape the future of our business through innovation, automation, and data-driven decision-making. We are looking for a highly analytical and solutions-oriented individual who will play a pivotal role in transforming how our business operates and scales.

Our Brand

Founded in 2018, Foragers has since been on an onward journey to introduce exceptional and one-of-a-kind hospitality concepts to Asia.

For more information about us, check out our website: https://foragers.com.sg/

What You'll Be Doing

1.Executive Reporting & Business Intelligence

• Develop and maintain executive dashboards across all outlets.
• Consolidate data from POS, accounting, procurement, inventory, and operational systems.
• Produce daily, weekly, and monthly performance reports.
• Analyze sales, profitability, labor, and food cost performance.
• Identify trends, anomalies, and improvement opportunities

2.Sales & Demand Forecasting

• Build forecasting models for sales and customer traffic.
• Predict outlet-level demand.
• Support staffing and purchasing decisions through forecasts.
• Monitor forecast accuracy and continuously improve models.

3.Inventory & Food Cost Optimisation

• Monitor inventory consumption across outlets.
• Identify unusual variances in stock usage.
• Detect potential wastage, over-ordering, and shrinkage.
• Recommend purchasing improvements.
• Work with operations teams to improve inventory controls.

4.Labor Productivity Analysis

• Analyze labor costs by outlet.
• Monitor productivity metrics.
• Support labor scheduling optimization.
• Recommend staffing adjustments based on demand forecasts.

5.AI and Automation Projects

• Implement AI tools to automate reporting and analysis.
• Build AI assistants for management and operational teams.
• Automate recurring administrative tasks.
• Improve SOP accessibility through AI-powered knowledge systems.
• Evaluate and deploy new AI technologies where appropriate.

6.Data Governance & Systems Integration

• Manage integrations between POS, accounting, procurement, and reporting systems.
• Ensure data accuracy and consistency.
• Create standardized KPI definitions.
• Maintain data quality across all business systems.

What We're Looking For

1.Education

• Minimum Bachelor's Degree in Information Technology, AI or related fields

2.Technical Skills

• Strong technical proficiency in data analytics, business intelligence platforms, reporting tools, workflow automation, API integrations, SQL, advanced Excel, and/or emerging AI technologies

3.Business Skills

• Strong analytical skills
• Financial understanding (P&L, margins, cost analysis)
• Inventory management knowledge
• Multi-outlet operations experience preferred
• Strong stakeholder management

About STTGDC

Be part of a global leader in data centre solutions

ST Telemedia Global Data Centres (STT GDC) is a data centre provider headquartered in Singapore, with a global footprint in major business markets across Singapore, the United Kingdom, Germany, Italy, India, Thailand, South Korea, Indonesia, Japan, the Philippines, Malaysia and Vietnam. We harness cutting-edge technology to deliver a comprehensive suite of world-class, scalable and flexible data centre solutions, including connectivity and support services, designed to meet the evolving colocation needs of today and tomorrow. By joining our team, you’ll be part of a dynamic, fast-growing industry that forms the cornerstone of today’s digital world.

Why STT GDC

STT GDC’s internal culture is built on creating a forward-thinking, socially responsible environment that ignites positive change. We empower our employees to thrive in a workplace defined by excellence, innovation and growth, where collaboration and creativity can flourish.

✨ Empathy-driven culture: We lead with compassion and understanding, fostering a supportive and inclusive environment that values your well-being and voice.

This role reports to the Deputy Director (Data Strategy and Capabilities Building) and leads organisation-wide Data & AI capability planning, with a strong focus on driving adoption and sustained use across the organisation.  The role is accountable for translating Data & AI strategy into tangible adoption outcomes, by designing and executing approaches that embed Data & AI into day-to-day work.

Responsibilities:
Key responsibilities include:

Adoption Strategy & Delivery

·       Lead organisation-wide Data & AI capability planning and adoption efforts aligned to enterprise priorities

·       Translate strategy into clear adoption approaches that drive usage and behavioural change

·       Identify barriers to adoption and implement targeted interventions (e.g. pilots, campaigns, initiatives) to improve uptake

·       Track adoption outcomes (e.g. participation, usage, impact) and refine approaches based on results

Adoption Design

·       Develop clear and compelling adoption propositions for different stakeholder groups, articulating relevance and value

·       Design approaches that build momentum and participation (e.g. champions networks, communities of practice, targeted engagement efforts)

·       Shape how Data & AI is positioned and communicated across the organisation to drive understanding and interest

Portfolio & Stakeholder Management

·       Oversee a portfolio of capability and adoption initiatives, ensuring alignment and scalability across the organisation

·       Work across technical, strategy, and programme teams to bridge capability development and actual adoption outcomes

·       Engage senior stakeholders to drive ownership, prioritisation, and sustained participation

·       Support transition of initiatives from exploration into operational use

Planning & Reporting

·       Provide planning and coordination across capability and adoption workstreams

·       Track progress, risks, dependencies, and adoption outcomes for management reporting

·       Support prioritisation and resource alignment across initiatives

Requirements:

• At least 6–8 years of relevantexperience in programme management, transformation, data or digital roles.

• Strong ability to operate across technical and non‑technical contexts.

• Good understanding of enterprise Data and AI considerations, including governance and infrastructure.

• Strong planning, synthesis and stakeholder coordination skills.

• Comfortable operating across strategy and execution in a complex organisational environment.

Successful candidates will be offered a 1-year contract with potential for a 1-year extension and consideration for permanent tenure thereafter.

All applicants will be notified on whether they are shortlisted or not within 4 weeks of the closing date of this job posting

Our client, a leading global technology organization, is seeking an experienced Program Manager to drive operational excellence, process optimization, stakeholder management, and large-scale business transformation initiatives across regional and global operations.

This is a contract role ending on 12 Feb 2027.

Responsibilities:

• Develop, maintain, and continuously improve standard operating procedures (SOPs), process maps, workflow documentation, knowledge resources, training materials, and certification programs to ensure operational consistency and scalability.
• Lead and contribute to strategic projects that address large-scale operational challenges by partnering with cross-functional stakeholders on project scoping, execution, implementation, and change management activities.
• Analyze operational performance trends, identify inefficiencies, and implement process improvements that enhance productivity, resource utilization, automation adoption, cross-site collaboration, and overall operational effectiveness.
• Manage supplier and internal partner selection processes, onboarding activities, performance evaluations, and progress reviews to ensure successful delivery of project objectives and operational outcomes.
• Collaborate with internal stakeholders and service providers to simplify complex workflows, implement process enhancements, and develop workflow efficiency frameworks that proactively identify operational gaps and improvement opportunities.
• Drive exceptional customer and employee experiences across end-to-end programs, policies, and operational processes by ensuring efficient and scalable service delivery models.
• Drive the ideation, development, launch, and scaling of solutions that improve operational efficiency, customer satisfaction, cost optimization, capacity planning, and business performance at local, regional, and global levels.

Requirements

• 7+ years of experience managing operational processes, including SLA governance, queue and ticket management, customer support operations, and service delivery performance monitoring.
• Strong data analytical skills with the ability to collect, synthesize, interpret, and leverage data to support operational planning, decision-making, and continuous improvement initiatives.
• Strong understanding of business operations, industry practices, and domain-specific knowledge, with the ability to translate business requirements into scalable operational solutions.
• Experience identifying, implementing, and managing process improvements, automation opportunities, and operational efficiency initiatives using relevant tools and technologies.
• Strong stakeholder, client, and partner management skills, with the ability to build trusted relationships, influence decisions, manage expectations, and drive alignment across cross-functional teams.

• Develops, implements, and maintains technical quality assurance and control systems and activities.
• Defines and specifies the implementation of standards, methods, and procedures for inspecting, testing, and evaluating the precision, accuracy, and reliability of the construction and future operation management.
• Participates in the reviewing of engineering designs to contribute quality requirements and considerations.
• Assists construction support areas in gathering and analyzing data.
• Demonstrable experience in the managing of multi-disciplined semiconductor projects and/or other relevant industries is strongly preferred.
• Implement construction quality management in construction activities.
• Collaborate with core team to perform the audits to validate and confirm Contractors’ QA/QC (Quality Assurance and Quality Control) activities.
• Focal Point for specific discipline, excellent familiarity with the project scope and drawings.
• Review and follow up the Contractors’ QA/QC plans and relevant Quality Documentation and verify execution is done per latest and updated IFC.
• Review and follow up the Contractors’ Quality records.
• Issues and tracks NCR (Non-Conformance Record) items till closure.
• Supports and coordinates Mock-ups.
• Escalation path for relevant Lead Project Manager.
• Performs incremental checks to validate and confirm Contractors’ installations.
• Attend mutual QC walk down with Owners.
• Supports Design Verification (DV) Process and start-up and commissioning quality issues.
• Root cause analysis and problem-solving program. Tracking defect rectification and closure in time.
• Perform Quality training for Subcontractors.
• Summarize and categorize all kinds of Quality inspection statistic data and list down for supervision, analysis and outcome report for improvement and recovery.