Total 148 support analyst job vacancies in D26 Springleaf, Upper Thomson

Key Responsibilities:

• Gather, analyze, and document business and functional requirements from stakeholders
• Work closely with business, technology, and operations teams to deliver banking solutions
• Translate business needs into clear functional specifications and user stories
• Participate in solution design for corporate banking and payments platforms
• Support UAT, SIT, and production rollout activities
• Ensure compliance with banking regulations and internal standards
• Collaborate with cross-functional teams for end-to-end delivery
• Identify process improvements and optimization opportunities

Requirements:

• Proven experience in Corporate Internet Banking or Payments domain
• Strong knowledge of payment systems (e.g., SWIFT, RTGS, NEFT, FAST, etc.)
• Excellent stakeholder management and communication skills
• Experience with Agile/Scrum methodologies
• Ability to work in a fast-paced, client-facing environment

Key Responsibilities:

• Gather, analyze, and document business and functional requirements from stakeholders

• Work closely with business, technology, and operations teams to deliver banking solutions

• Translate business needs into clear functional specifications and user stories

• Participate in solution design for corporate banking and payments platforms

• Support UAT, SIT, and production rollout activities

• Ensure compliance with banking regulations and internal standards

• Collaborate with cross-functional teams for end-to-end delivery

• Identify process improvements and optimization opportunities

Requirements:

• Proven experience in the corporate internet banking or Payments domain

• Strong knowledge of payment systems (e.g., SWIFT, RTGS, NEFT, FAST, etc.)

• Excellent stakeholder management and communication skills

• Experience with Agile/Scrum methodologies

• Ability to work in a fast-paced, client-facing environment

Key Responsibilities:

• Gather, analyze, and document business and functional requirements from stakeholders

• Work closely with business, technology, and operations teams to deliver banking solutions

• Translate business needs into clear functional specifications and user stories

• Participate in solution design for corporate banking and payments platforms

• Support UAT, SIT, and production rollout activities

• Ensure compliance with banking regulations and internal standards

• Collaborate with cross-functional teams for end-to-end delivery

• Identify process improvements and optimization opportunities

Requirements:

• Proven experience in Corporate Internet Banking or Payments domain

• Strong knowledge of payment systems (e.g., SWIFT, RTGS, NEFT, FAST, etc.)

• Excellent stakeholder management and communication skills

• Experience with Agile/Scrum methodologies

• Ability to work in a fast-paced, client-facing environment

Location: Raffles Place
Working Hours: Monday – Friday, 9:00 AM – 6:00 PM
Salary: Up to $7,000 (commensurate with experience)

Overview

We are looking for a hands-on Application Support Engineer (Level 2) to support and enhance the exchange’s core business systems. This role combines production support and development work, offering exposure to mission-critical platforms. You will troubleshoot issues, implement improvements, and collaborate with business users to deliver reliable and scalable solutions. 

Key Responsibilities

• Provide Level 2 application support for mission-critical exchange systems
• Monitor daily production systems and ensure operational stability
• Investigate, troubleshoot, and resolve application and system issues
• Perform root cause analysis and implement permanent fixes
• Work closely with business users to analyse requirements and propose solutions
• Design, develop, and implement system enhancements where required
• Support deployment activities and release management
• Collaborate with development teams across the full software development lifecycle
• Prepare technical documentation and operational procedures
• Participate in incident management and production support activities
• Assist in performance tuning and system optimisation

Requirements

• 2+ years of experience in software development or application support
• Experience with at least one programming language: Java, JavaScript, or Python
• Strong understanding of object-oriented programming concepts
• Experience with relational database design and SQL
• Knowledge of networking fundamentals (HTTP, TCP, UDP)
• Experience working in Linux/Unix environment
• Strong shell scripting skills preferred
• Exposure to full software development lifecycle in large-scale systems
• Open to shift work/ work on public holiday (when required) 

Preferred

• Experience in financial services / trading / exchange environment
• Experience supporting mission-critical production systems
• Familiarity with incident management and SLA-driven support
• Knowledge of system monitoring tools

To apply, please click on “Apply Now” or email your latest resume to dorothy@recruitlync.com / WhatsApp 85017683.

Ooi Shi Hui Dorothy R1762852)
Recruit Lync Pte Ltd (22C1000)

Responsibilities

1. Lead end-to-end business analysis activities across large-scale, complex projects in Agile, product-centric environments.
2. Engage stakeholders to elicit, analyse, and validate business and system requirements through workshops, interviews, and prototyping sessions.
3. Translate business needs into clear functional and non-functional requirements, user stories, and acceptance criteria.
4. Drive discovery phases, including problem framing, solution ideation, and rapid prototyping to validate concepts.
5. Collaborate closely with Product Owners, Developers, QA teams, and UX designers to ensure alignment and successful delivery.
6. Develop and maintain documentation using BPMN, UML diagrams, and enterprise architecture frameworks.
7. Support implementation within Microsoft Azure environments, ensuring compliance with standards.
8. Apply advanced data analysis techniques to generate insights and support strategic decision-making.
9. Integrate AI tools and concepts into business processes and solution designs where relevant.
10. Champion Agile testing practices (TDD, BDD, exploratory testing, shift-left) and ensure quality is embedded throughout the development lifecycle.

Requirements

1. Minimum 7 years of experience as a Business Analyst, preferably in Agile and product-driven environments.
2. Proven experience working with Microsoft Azure platforms.
3. Strong expertise in requirements elicitation, documentation, and management for large-scale systems.
4. Proficiency in BPMN, UML, enterprise architecture frameworks, and strong analytical/problem-solving skills.
5. Experience in data analysis, Agile testing methodologies (TDD, BDD), and working knowledge of AI tools and concepts.

Clarence Khoh
R1552376

Job Summary

We’re looking for a Senior Support Analyst to join our Global Support Team, supporting key applications across Corporate Services, IT Security, Human Resources, and other cross-functional domains.

Mandatory Skill-set

• Must have minimum 6 years of experience in application support or development roles;
• Strong technical foundation with hands-on exposure to application servers, and a good understanding of production environments and deployment pipelines;
• Working knowledge of database scripting and familiarity with scripting or programming languages;
• Experience in Corporate IT, IT Security, or other cross-functional domains;
• Excellent communication and presentation skills, with the ability to simplify technical concepts for non-technical users;
• Strong analytical thinking with a logical approach to problem-solving;
• ITIL certification is a must.

Desired Skill-set

• Cybersecurity certification is a plus;
• Proactive and adaptable team player with strong organizational skills, cultural awareness, and the ability to take initiative in dynamic environments.

Responsibilities

• Deliver L1 and L2 support for a wide range of enterprise applications across Corporate Services, IT Security, HR, and other shared functions;
• Mentor team members and ensure adherence to operational standards and best practices;
• Engage with users across multiple channels, ensuring timely and professional support;
• Take ownership of incidents, service requests, and problem resolution, with clear and structured documentation in JIRA;
• Work closely with cross-functional teams to drive quick and effective issue resolution;
• Act as a bridge between users, project teams, and infrastructure to ensure smooth request handling;
• Proactively monitor application health and perform readiness checks before business hours;
• Drive follow-ups and provide regular updates on critical or escalated issues;
• Flexible to work in rotational shifts, including on-call support, weekends, and public holidays.

Should you be interested in this career opportunity, please send in your updated resume to apply@sciente.com at the earliest.

When you apply, you voluntarily consent to the disclosure, collection and use of your personal data for employment/recruitment and related purposes in accordance with the SCIENTE Group Privacy Policy, a copy of which is published at SCIENTE’s website (https://www.sciente.com/privacy-policy).

Confidentiality is assured, and only shortlisted candidates will be notified for interviews.

EA Licence No. 07C5639

[Job ID: 1491469]

Responsibilities:

• Plan and manage parts purchasing in line with HQ guidelines
• Liaise with overseas HQ to align on purchasing rules and plans
• Ensure compliance with internal policies and regulations
• Monitor inventory control and report issues or risks
• Maintain accurate inventory records (quality, quantity, lifecycle)
• Perform month-end stock takes and reconciliations
• Coordinate shipments with freight forwarders and prepare documentation
• Assist in the management and tracking of office's measuring instruments
• Support laser licence applications and related admin tasks
• Assist with sales quotations preparation and update order status upon PO receipt

Requirements:

• At least 1–2 years of relevant work experience or practical knowledge in inventory control.
• Basic proficiency in Microsoft Office applications, including Excel and Word.

To Apply, please kindly email your updated resume to cv_estheryip@goodjobcreations.com.sg

We regret that only shortlisted candidates will be notified. However, rest assured that all applications will be updated to our resume bank for future opportunities.

Please kindly refer to the Privacy Policy of Good Job Creations for your reference: https://goodjobcreations.com.sg/en/privacy-policy/

EA Personnel Name: Yip Yan Wen, Esther

EA Personnel Reg. no.: R25152371

EA License no.: 07C5771

Job Description

• Handle loan administration & operation functions of syndicated loans that the bank is mandated as agents with dual role functions as maker and checker.
• The day-to-day functions include but not limited to drawdowns, rollovers, payments, maintenance of records etc.
• Liaise with borrowers, participants, agents, and internal stakeholders on loan administration & operation matters.
• Monitor & Disseminate information undertakings and covenants.
• Address queries on loan operation matters from borrower and Lenders.
• Manage & prepare audit confirmation queries.
• Ensuring efficient execution of day-to-day functions in accordance with the legal documents and bank’s policy.
• Oversees & ensure service level and quality standards are maintained.
• Provide subject matter expertise towards projects initiatives and guide the junior members.
• Assist and support corporate clients, addressing inquiries, and ensuring a positive customer experience:
• Perform any other duties assigned from time to time.

Requirements:

• Degree in Business Administration, Banking and Finance with at least 7 years’ experience in syndicated loan agency in banks with ability to read loan agreements. 
• Candidates with lesser experience will be considered at Analysy/Senior Analyst level.
• Strong and thorough understanding of loan cycle and the function as the facility agent would be preferred.
• Good knowledge on construction of Swift messages and use of Debt Domain will be an advantage.
• Meticulous, confident, ability to multiple tasks and resilience.
• Possess strong analytical and problem-solving skills, attention to detail. Ability to devise strategies, deliver value added support, identify problems & propose solutions.
• Strong communication and interpersonal skills, both written and verbal.
• Proficient in Microsoft Office Applications – Word, Excel, Power Point

Cash Equities Application Support Technical Lead Analyst is a strategic professional who applies in-depth knowledge, contributing to the development of new techniques and the improvement of processes and workflow for the area or function. Integrates subject matter and industry expertise within a defined area. Requires in-depth understanding of how areas collectively integrate within the sub-function as well as coordinate and contribute to the objectives of the function and overall business. Evaluates moderately complex issues with substantial impact, where taking of an action involves weighing various alternatives and balancing potentially conflicting situations using multiple sources of information. Requires good analytical skills to filter, prioritize and validate potentially complex and dynamic material from multiple sources. Strong communication and diplomacy skills are required. Regularly assumes informal/formal leadership role within teams. Involved in coaching and training of new recruits. Significant impact in terms of project size, geography, etc. by influencing decisions through advice, counsel and/or facilitating services to others in area of specialization.

Responsibilities:

• The Cash Equities Application Support Technical Lead Analyst is responsible to partner with multiple technology teams to ensure appropriate integration of functions to meet goals; identify and define necessary system enhancements; analyze existing system logic, identify problems; and recommend and implements solutions.
• Hands-on Technical SME responsible for driving production incident resolution and implementing preventative measures to avoid technical reoccurrences.
• Partners with multiple technology (including Development and Infrastructure) teams to ensure appropriate integration of functions to meet goals.
• Works closely with Product Owners, Business Analysts and Systems Analysts to determine and document systems impacts and support requirements
• Identifies risks, vulnerabilities, and security issues; communicates impact; proposes risk mitigation options.
• Acts as advisor or coach to new or junior-level analysts; allocates work.
• Provides in-depth analysis with interpretive thinking to define problems and develop innovative solutions.
• Appropriately assess risk when application changes are made or business decisions are made, demonstrating consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.
• Participates in a weekend support rotation schedule

Qualifications:

• 8+ year of experience in Front office application support
• Prior experience in Equities or Futures Execution platforms is preferred
• Prior experience in Electronic Execution is mandatory
• Experience installing, configuring or supporting business applications.
• Experience with some programming languages and willingness/ability to learn.
• Advanced execution capabilities and ability to adjust quickly to changes and re-prioritization
• Effective written and verbal communications including ability to explain technical issues in simple terms that non-IT staff can understand.
• Demonstrated analytical skills
• Issue tracking and reporting using tools
• Knowledge/ experience of problem Management Tools.
• Good all-round technical skills
• Effectively share information with other support team members and with other technology teams
• Ability to plan and organize workload
• Consistently demonstrates clear and concise written and verbal communication skills
• Ability to communicate appropriately to relevant stakeholders

How You’ll Succeed

Be conscientious and consistent in identifying security vulnerabilities and working with the respective engineering teams and stakeholders to provide sound guidance and remediations. Be a team player, and a keen learner.

Working at Citi is far more than just a job. A career with us means joining a family of more than 230,000 dedicated people from around the globe. At Citi, you’ll have the opportunity to grow your career, give back to your community and make a real impact.

Take the next step in your career, apply for this role at Citi today

https://jobs.citi.com/dei

Key Responsibilities:

• Respond to and resolve help desk requests from end-users regarding hardware, software, and network issues.
• Troubleshoot and diagnose desktop, laptop, printer, and peripheral device problems.
• Provide technical assistance for operating systems, applications, and other software tools.

Hardware and Software Installation:

• Install, configure, and upgrade desktop hardware components such as hard drives, memory, and graphics cards.  
• Install and configure operating systems, software applications, and updates.
• Set up and configure network printers and other peripherals.

System Maintenance and Monitoring:

• Perform routine maintenance tasks such as system updates, patches, and antivirus scans.
• Monitor system performance, identify issues, and implement solutions to ensure optimal performance and security.
• Manage user accounts, permissions, and access levels as per company policies.

Documentation and Reporting:

• Maintain accurate records of hardware inventory, software licenses, and configurations.
• Document technical procedures, troubleshooting steps, and solutions for knowledge sharing.  
• Generate reports on system performance, incidents, and resolutions for management review.

Collaboration and Training:

• Collaborate with senior engineers and IT teams on projects and initiatives to improve IT infrastructure and services.
• Provide training and guidance to end-users on basic IT operations, software usage, and best practices.
• Stay updated with emerging technologies and industry trends to contribute to continuous improvement efforts.

Interested applicants please send your resume to venessagoh@recruitexpress.com.sg

Venessa Goh Wee Ni

R24124686

Recruit Express Pte Ltd

EA License No: 99C4599

We regret that only shortlisted candidates will be contacted.

Location: Raffles Place
Working Hours: Monday – Friday, 9:00 AM – 6:00 PM
Salary: Up to $7,000 (commensurate with experience)

Overview

We are looking for a hands-on Application Support Engineer (Level 2) to support and enhance the exchange’s core business systems. This role combines production support and development work, offering exposure to mission-critical platforms. You will troubleshoot issues, implement improvements, and collaborate with business users to deliver reliable and scalable solutions. 

Key Responsibilities

• Provide Level 2 application support for mission-critical exchange systems
• Monitor daily production systems and ensure operational stability
• Investigate, troubleshoot, and resolve application and system issues
• Perform root cause analysis and implement permanent fixes
• Work closely with business users to analyse requirements and propose solutions
• Design, develop, and implement system enhancements where required
• Support deployment activities and release management
• Collaborate with development teams across the full software development lifecycle
• Prepare technical documentation and operational procedures
• Participate in incident management and production support activities
• Assist in performance tuning and system optimisation

Requirements

• 2+ years of experience in software development or application support
• Experience with at least one programming language: Java, JavaScript, or Python
• Strong understanding of object-oriented programming concepts
• Experience with relational database design and SQL
• Knowledge of networking fundamentals (HTTP, TCP, UDP)
• Experience working in Linux/Unix environment
• Strong shell scripting skills preferred
• Exposure to full software development lifecycle in large-scale systems
• Open to shift work/ work on public holiday (when required) 

Preferred

• Experience in financial services / trading / exchange environment
• Experience supporting mission-critical production systems
• Familiarity with incident management and SLA-driven support
• Knowledge of system monitoring tools

To apply, please click on “Apply Now” or email your latest resume to dorothy@recruitlync.com / WhatsApp 85017683.

Ooi Shi Hui Dorothy R1762852)
Recruit Lync Pte Ltd (22C1000)

Responsibilities:

• CPB Expert: This critical leadership role is responsible for orchestrating the strategic technology roadmap and execution for Wealth Management in Asia and EMEA, ensuring initiatives are scalable, innovative, and deliver competitive advantage. It involves establishing robust governance frameworks to ensure regulatory compliance, mitigate risks, and maintain operational integrity. A strong command of Private Bank knowledge, encompassing its systems, functionality, and processes, is essential for success in this role. Furthermore, the role demands expert program leadership to guarantee timely, budget-adherent delivery of a diverse technology portfolio, effective engagement and influence with senior stakeholders within the Citi Private Bank (CBP) space, and fostering a high-performance culture within the team.

• Strategic Planning & Execution: Lead the formulation and implementation of strategic technology initiatives aligned with the overall Wealth Management business strategy for Asia and EMEA. Drive the technology roadmap for key wealth platforms and services, ensuring scalability, innovation, and competitive advantage.

• Governance Framework Development & Oversight: Establish, maintain, and continuously improve robust governance frameworks for technology development, delivery, and operations within Wealth Technology Asia/EMEA. Ensure adherence to regulatory requirements, internal policies, and best practices.

• Program & Project Leadership: Oversee a portfolio of strategic technology programs and projects, ensuring timely delivery, budget adherence, and alignment with business value. Provide guidance and mentorship to project managers and teams.

• Stakeholder Engagement: Collaborate extensively with senior business leaders, product managers, and technology heads across Asia and EMEA to understand requirements, manage expectations, and communicate progress effectively. Act as a primary point of contact for technology-related governance matters within the Wealth Technology domain.

• Risk Management & Compliance: Identify, assess, and mitigate technology-related risks, ensuring compliance with relevant data privacy, security, and operational resilience standards. Drive audit readiness and response activities.

• Performance Measurement & Reporting: Define key performance indicators (KPIs) for technology initiatives and governance processes. Develop and present regular reports on strategic progress, operational performance, and compliance status to senior management.

• Team Leadership & Development: Foster a high-performance culture within the team, promoting continuous learning, collaboration, and professional growth.

Qualifications:

• Bachelor's or Master's degree in Computer Science, Information Technology, Business Administration, or a related field.

• Minimum of 10+ years of experience in financial services technology, with a strong focus on Wealth Management or Private Banking.

• Proven track record in leading strategic technology initiatives, program management, and implementing strong governance models.

• In-depth knowledge of technology platforms, architecture, and emerging trends in wealth management.

• Demonstrated ability to engage and influence senior business and technology stakeholders.

• Strong understanding of regulatory and compliance requirements in the financial industry across Asia and EMEA.

• Excellent communication, presentation, and interpersonal skills.

• Strong analytical and problem-solving abilities.

Education:

• Bachelor’s/University degree, Master’s degree preferred

Responsibilities:

• Own and lead complex application and system components for CitiFTP, with accountability for delivery outcomes, platform stability, and long‑term sustainability.

• Translate Treasury’s Interest Rate Transfer Pricing strategy into scalable, resilient, and future‑ready technical solutions.

• Drive modernization initiatives across multiple releases while balancing delivery priorities, architectural integrity, and risk considerations.

• Take ownership of technical debt, performance optimization, and production readiness within assigned scope.

• Assume senior technical responsibility for supporting the decommissioning of the legacy CALM platform, a key strategic dependency.

• Apply deep subject matter expertise across CALM and CitiFTP to guide migration decisions, manage interdependencies, and reduce operational risk.

• Lead complex transition planning, ensuring business continuity, data integrity, and controlled cutover.

• Proactively identify and mitigate migration‑related technical, delivery, and control risks.

• Act as a recognized technical lead in application development, with strong depth in Java‑based enterprise platforms.

• Review, approve, and influence solution designs to ensure adherence to enterprise architecture, security, and data standards.

• Define, evolve, and enforce engineering standards for coding, testing, debugging, performance, and implementation.

• Drive adoption of modern engineering practices to improve code quality, maintainability, and time‑to‑market.

• Resolve high‑impact, ambiguous technical and delivery challenges through deep systems analysis and interpretive thinking.

• Partner with Architecture, DevOps, Product Owners, Scrum Masters, and senior Technology management to ensure cohesive end‑to‑end delivery.

• Provide regular, concise updates to senior leadership and EMT‑6 on delivery status, architectural decisions, risk posture, and code quality improvements.

• Own application‑level risk management, ensuring compliance with Citi policies, regulatory requirements, and ethical standards.

• Transparently escalate, manage, and remediate control issues to safeguard Citi, its clients, and its assets.

• Serve as a senior advisor and mentor to developers and analysts, raising overall technical capability and engineering maturity.

• Allocate work and provide technical direction for medium‑to‑large bodies of work.

• Ensure disciplined SDLC execution, documentation, audit readiness, and compliance with Citi policies, regulatory obligations, and ethical standards.

Recommended Qualifications:

• 8–10+ years of experience in application development or systems analysis, including senior‑level ownership roles.

• Extensive hands‑on experience with Java‑based enterprise application development.

• Proven track record of leading complex technology initiatives in regulated financial services environments.

• Demonstrated ability to make independent technical and delivery decisions with significant business and risk impact.

• Strong stakeholder management, leadership, and communication skills.

Preferred Qualifications

• Experience working on Treasury, Funds Transfer Pricing, Risk, or Finance platforms.

• Strong understanding of DevOps, CI/CD pipelines, and production support models.

• Experience contributing to multi‑year transformation programs.

Education:

• Bachelor’s degree/University degree or equivalent experience

• Master’s degree preferred

What the role involves:

Reception

1. General Reception: Greeting visitors, answering phones, handling inquiries.

Postal

2. Franking Postages: Manage franking of mail and maintain postal franking dockets.

Airport Pass Coordination

3. Airport Letters: Prepare letters needed for airport applications.

4. Airport Pass Application: Apply for airport passes as required.

Permits and Applications

5. PSA Applications:

o Prepare online applications for PSA temp and permanent permits.

Maintenance and Compliance

6. Contracts Update: Update maintenance contracts and ensure filing and certification are current.

7. License Management: Maintain records for licenses and certifications (filing & intranet).

Internal Communication

8. Phone & Seating List: Update the contact and seating arrangement list.

Supplies Management

9. Ordering Supplies: Order name cards, stationery, groceries, self-inking stamps, and water dispensers.

Vehicle Management

10. VPC Renewal: Handle renewal of Vehicle Permits (VPC) and manage billing to contractors.

11. Petrol Cards: Apply for and cancel petrol cards as needed.

Purchasing and Payments

12. Purchase Requisitions: Raise Purchase Requests (PR) for any needed purchases.

13. Forklift Permit Renewal: Manage the renewal of forklift driving permits.

14. Parking Management: Update, apply for, or terminate season parking at the Central Area Committee (CAC).

15. Purchase Orders: Generate Purchase Orders (PO) and send them to suppliers.

16. Payment Preparation: Prepare payments for golf clubs and other recreational facilities (Tenah Merah Country Club, Sentosa Golf Club, Southlinks).

Requirements:

1. O-Level

2. Microsoft Word;Microsoft Excel;Microsoft Powerpoint;

3. Willing to learn

4. 1 to 2 Years of relevant / related experience