Our client is a well-established multinational company in the medical technology manufacturing industry, specializing in the development and production of high-quality medical devices for global markets. They are looking for a Production Manager to join their team. They are located in the (North) - easily accessible.

Responsibilities:

• Lead daily manufacturing operations to achieve production targets, quality standards, and regulatory compliance.
• Develop and implement production plans, schedules, and operational strategies to meet business objectives.
• Monitor production performance, analyze variances, and drive corrective actions to improve efficiency and productivity.
• Manage manpower, equipment, materials, and other production resources to support operational requirements.
• Drive Lean Manufacturing and continuous improvement initiatives to enhance productivity, quality, and cost efficiency.
• Ensure compliance with quality management systems, regulatory requirements, and manufacturing procedures.
• Oversee process transfers, equipment qualifications, validations, and implementation of manufacturing improvements.
• Track and improve key production metrics, including yield, output, on-time delivery, and operational costs.
• Collaborate with cross-functional teams to support production goals, resolve operational issues, and improve processes.
• Lead workforce development, safety initiatives, audit readiness, and production documentation to ensure a compliant and high-performing operation.

Requirements:

• Degree in Engineering, Manufacturing, Operations Management, or a related field.
• Minimum 5 years of experience in production or manufacturing management within a regulated environment.
• Experience leading production teams and managing high-volume manufacturing operations.
• Knowledge of Lean Manufacturing, Six Sigma, root cause analysis, and continuous improvement methodologies.
• Familiarity with production planning, quality systems, process validation, compliance requirements, and operational KPI management.

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/CV.

We regret that only shortlisted candidates will be notified.

Email Address: jobs@recruitpedia.sg
EA License No: 19C9682
EA Personnel No: R22104769
EA Personnel Name: Ong Boon Kiet (Travys)

About the role

Lead and oversee day-to-day operations across all managed services (Cloud, Network, Systems, Security, and Applications). Act as the primary customer interface and trusted advisor, ensuring clear communication and stakeholder satisfaction. Implement and govern all ITIL process pillars — Incident, Request, Problem, Change, Knowledge, and Asset Management.

Key responsibilities

• Lead and oversee day-to-day operations across all managed services (Cloud, Network, Systems, Security, and Applications)

• Ensure strict adherence to defined SLAs, OLAs, and KPIs, driving accountability and data-driven performance reviews

• Maintain service continuity and incident response readiness, including after-hours escalation management

• Conduct post-incident reviews (PIRs), ensuring lessons learned and RCA findings translate into sustainable corrective actions

• Champion service improvement initiatives (e.g., automation, observability dashboards, and event correlation tuning)

• Implement and govern all ITIL process pillars — Incident, Request, Problem, Change, Knowledge, and Asset Management

• Own the operational governance framework, including SOPs, escalation matrices, RACI charts, and service catalog alignment

• Lead weekly/monthly governance cadences (SLA review, backlog health, change risk review, vulnerability remediation)

• Conduct monthly and quarterly business reviews (MBR/QBR), presenting operational insights, trends, and risk posture

• Manage major incidents and DR scenarios, ensuring structured response, timeline documentation, and customer assurance

About you

• Min 8 - 10 years of experience in IT Operations with 5 - 7 years of AWS cloud environments

• Experience in managing Incident & Problem Management, with accountability for high-severity incident responses

• Day 2 operations in government agencies and strong knowledge of Singapore Public Sector ICT governance

• Experience supporting GCC 1.0, GCC 2.0, and GCC+ environments

Interested candidates, who wish to apply for the advertised position, please email us an updated copy of your resume.

We regret that only shortlisted candidates will be notified.

EA License No.: 01C4394

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOL Singapore Pte Ltd and its affiliates to collect, use and disclose your personal data for the purposes set out in the Privacy Policy available at https://www.persolkelly.com.sg/policies. You acknowledge that you have read, understood, and agree with the Privacy Policy

We are a centrally located recruitment and headhunting firm experiencing strong growth. As we scale - we are recruiting for a Recruitment Sales Manager to drive sales growth, lead the team and strengthen our systems for the next phase of expansion.

You will be responsibilities for:

• Lead, coach, and motivate the recruitment team to achieve sales and performance targets.

• Drive business development by securing new clients and growing existing accounts.

• Develop and implement sales strategies aligned with company growth plans.

• Improve recruitment processes and implement best-fit systems/software.

• Track and analyze sales and recruitment metrics to optimize performance.

• Strengthen employer branding and market presence through initiatives and partnerships.

• Coordinate with internal departments to forecast hiring needs and align resources.

• Build strong networks with HR professionals, vendors, and industry stakeholders.
  
  

Requirements

• At least 3 - 5 years of supervisory experience (Preferably in the Recruitment Staffing industry)

• Proven work experience in Managerial / Supervisory level

• Strong business acumen, analytical skills and use of data to advice on key business insights
  
  

Interested candidates please email your resume to jk@recruitpedia.sg. We regret that only the shortlisted candidates will be notified.

Recruitpedia Pte. Ltd.

EA License No. 19C9682

EA Reg. No. R1107107 (TAN JIA SHENG)

Our client is an estate management services company. They are looking for a Project Manager to assist their team for the next phase of their business. They are located in the Central - easily accessible.

Responsibilities for Project Manager (Construction):

• Oversee all project activities, including on-site teams and workforce, ensuring compliance with quality and safety standards
• Ensure projects are delivered on time, within budget, and in accordance with contractual scope and specifications
• Monitor and control project costs, with full accountability for financial performance and profitability
• Prepare and submit project documentation, including progress reports, claims, safety reports, procurement lists, and ad-hoc reports
• Coordinate and liaise with clients, consultants, architects, main contractors, vendors, suppliers, subcontractors, and internal departments
• Lead project execution, including planning, scheduling, and resource allocation

Requirements:

• Diploma (Mechanical / Electrical / Electronics/ Mechatronics), Project Management or equivalent.
• 3 year of working experience

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/cv.

We regret that only shortlisted candidate will be notified.

Email Address: jobs@recruitpedia.sg

EA License No: 19C9682

EA Personnel No: R25157233

EA Personnel Name: Loh Pooi Keng

At Inspire Mum & Baby, we are passionate about creating positive and memorable experiences for women, babies, children and families. We operate a private indoor heated pool and offer specialised aquatic programmes for babies, children, prenatal and postnatal clients.

We are looking for an experienced and passionate Senior Swim Coach & Centre Manager to lead our coaching team, maintain high teaching standards, oversee daily centre operations, and support the continued growth of our programmes.

Key Responsibilities

Coaching & Programme Delivery

• Conduct high-quality swim lessons for babies, toddlers, children and families.
• Ensure classes are conducted safely and professionally.
• Assess student progress and provide constructive feedback to parents.
• Maintain excellent customer service and client experience.
• Uphold the centre's child-led and family-centred teaching philosophy.

Coach Training & Leadership

• Mentor, train and develop junior coaches.
• Conduct regular coach observations and feedback sessions.
• Support onboarding and training of new instructors.
• Ensure consistency in teaching standards, lesson delivery and safety practices.
• Assist in developing training resources, SOPs and programme improvements.

Centre Management

• Oversee daily operations and ensure smooth running of classes.
• Manage scheduling, manpower planning and class allocations.
• Handle parent enquiries, feedback and service recovery situations.
• Work closely with the operations and marketing teams to support enrolment and retention efforts.
• Monitor programme quality, attendance and client satisfaction.

Business Growth & Performance

• Support trial-to-enrolment conversions and customer retention initiatives.
• Identify opportunities to improve operational efficiency and customer experience.
• Contribute ideas for programme development and centre growth.

Requirements

• Minimum 5 years of swim coaching experience.
• Experience teaching babies, toddlers and children preferred.
• Previous experience supervising, mentoring or training coaches is highly advantageous.
• Strong leadership, communication and interpersonal skills.
• Passion for teaching and developing others.
• Ability to work independently and take ownership of responsibilities.
• Comfortable working weekends.
• Relevant swimming and coaching certifications preferred.

What We Offer

• Leadership opportunity with a growing and established aquatic education centre.
• Opportunity to mentor and develop future coaches.
• Supportive and family-oriented work environment.
• Ongoing professional development and training opportunities.

• Remuneration package: SGD$5,000 to SGD$6,500 Basic + AWS + Excellent Bonuses

• SINGAPORE M&E Construction Project

• Over 30 years of Reputable Construction Company in SPORE

• Project Manager or Assistant Project Manager positions available

Responsibilities

• Project management which includes work program, costing and material projection

• Shop-drawings submission for Consultants’ approval

• Attend Project Technical meetings

• Preparation of Variation Orders

• Appy and preparation of submission for authority testing & commissioning of project equipment
  

Requirement

• Diploma or Degree in Engineering

• At least 3 years of M&E Construction project management experience

• Wide knowledge of Electrical and Mechanical Engineering
  

All Successful candidates can expect a very competitive remuneration package and a comprehensive range of benefits.

Kindly email your resume in a detailed Word format to

roy.yeo@peopleprofilers.com

We regret that only shortlisted candidates will be notified

People Profilers Pte Ltd

20 Cecil Street, #08-09 PLUS Building Singapore 049705

EA License Number: 02c4944

Registration Number: R1217882

Posting Personnel: Yeo Yi Rong

Tel: 69•• •757

Job ID: 1633077

Job Summary:

Lead product marketing strategies and execution to drive market growth, competitive positioning, and business performance.

Responsibilities:

• Define product strategy, market requirements, and pricing for assigned product lines.
• Develop and monitor business plans, market penetration, and product positioning strategies.
• Translate business strategies into structured product marketing plans.
• Analyze competitors’ market share, activities, and strategies to inform market penetration and defense plans.
• Establish pricing strategies and create marketing tools for successful product launches.
• Gather customer insights and communicate feedback to engineering, management, and procurement teams.
• Lead new product introductions and cross-functional business planning to meet commercial needs.
• Manage booking and sales forecasts in alignment with management targets.
• Oversee and develop team members to ensure effective project execution.
• Build and maintain strong relationships with key customer stakeholders.
• Manage customer escalations and ensure timely resolution.
• Deliver clear executive updates for customer management reviews.
• Document meeting notes and drive internal action plans to meet deadlines.
• Ensure operations remain within budget while maintaining profitability.
• Manage accounts receivable and ensure timely closure of sign-offs.

Requirements:

• Diploma or Degree in Engineering or a related field.
• At least 2 years of sales experience in semiconductor manufacturing equipment or a related industry.
• Proven ability to manage teams and deliver complex projects successfully.
• Established network within the semiconductor industry in Singapore, Republic of China, or China is an added advantage.
• Strong communication and presentation skills, with the ability to engage senior internal and external stakeholders.

We regret that only shortlisted candidates will be notified. However, rest assured that all applications will be updated to our resume bank for future opportunities.

Please kindly refer to the Privacy Policy of Good Job Creations for your reference:

https://goodjobcreations.com.sg/en/privacy-policy/

EA Personnel Name: Yang Soon Meng

EA Personnel Reg. no.:  R25157469

EA License no.: 07C5771

#SCR-william-yang

Position Summary

Reporting directly to the CEO, the Finance & HR Manager will oversee the full spectrum of finance, payroll, human resources, and corporate administration across the Group.

The successful candidate will serve as the primary business partner to management, ensuring financial discipline, regulatory compliance, people management, and operational efficiency across multiple outlets and entities.

This role is suitable for an individual who is commercially minded, hands-on, highlyorganised, and capable of working independently.

Key Responsibilities

Finance & Accounting

Financial Management

• Manage full sets of accounts for multiple entities
• Oversee monthly financial closing and management reporting
• Prepare accurate and timely monthly management accounts
• Perform balance sheet reconciliations
• Monitor cash flow and working capital requirements
• Develop and maintain financial controls and SOPs
• Review outlet profitability and cost performance
• Analyse revenue trends and identify opportunities for improvement

Budgeting & Forecasting

• Prepare annual budgets and periodic forecasts
• Monitor actual performance against budget
• Provide variance analysis and recommendations
• Support strategic planning and business decision-making

Accounts Payable & Receivable

• Review supplier invoices and payment schedules
• Monitor receivables and collection activities
• Manage vendor relationships and payment terms
• Ensure timely and accurate processing of transactions

Compliance & Audit

• Liaise with auditors, tax agents, banks and corporate secretaries
• Prepare audit schedules and supporting documentation
• Ensure compliance with Singapore accounting standards
• Manage GST submissions and corporate tax matters
• Ensure compliance with ACRA, IRAS and CPF requirements

Management Reporting

• Prepare weekly reports
• Prepare outlet-level profitability reports
• Track key financial KPIs
• Present insights and recommendations to management

Human Resources

Recruitment & Talent Acquisition

• Manage end-to-end recruitment processes
• Coordinate interviews and onboarding activities
• Develop talent pipelines for operational positions
• Partner with outlet managers on manpower planning

Employee Lifecycle Management

• Prepare employment contracts and HR documentation
• Manage probation reviews and confirmation processes
• Maintain employee records and HR databases
• Handle resignations, terminations and offboarding processes

Payroll & Benefits Administration

• Process monthly payroll accurately and timely
• Manage CPF contributions and government submissions
• Administer employee benefits and leave records
• Ensure compliance with Employment Act requirements

Work Pass Administration

• Manage all MOM work pass applications, renewals and cancellations
• Liaise with MOM and relevant government agencies
• Monitor pass expiry timelines
• Ensure compliance with foreign manpower regulations

Employee Relations

• Advise management on HR matters
• Handle employee grievances and disciplinary matters
• Conduct investigations when required
• Ensure fair and consistent HR practices

Policies & Compliance

• Develop and maintain employee handbook
• Implement HR policies and SOPs
• Ensure compliance with Employment Act and MOM regulations
• Maintain HR documentation and records

Business Improvement & Systems

• Identify opportunities for automation and process improvements
• Implement technology solutions to improve efficiency
• Review and improve reporting systems
• Drive operational and administrative excellence
• Support special projects assigned by management

Requirements

Education & Experience

• Degree in Accountancy, Finance, Human Resource Management or related discipline
• Minimum 5 years of relevant experience in both Finance and HR functions
• Experience managing full sets of accounts independently
• Experience handling payroll and MOM work pass matters
• F&B, hospitality, retail or multi-outlet experience preferred
• Singapore experience essential

Technical Skills

• Strong accounting knowledge
• Familiar with Singapore Employment Act and MOM regulations
• Experience with payroll systems
• Proficient in Microsoft Excel
• Experience with Xero, QuickBooks or similar accounting systems
• Familiarity with HRMS systems preferred

Personal Attributes

• Highly organised and detail-oriented
• Strong sense of ownership and accountability
• Able to work independently with minimal supervision
• Strong analytical and problem-solving skills
• Excellent communication and stakeholder management abilities
• Highly resilient and goal-oriented
• Commercially minded and business-oriented
• Comfortable working in a fast-paced entrepreneurial environment

Compensation

• Competitive salary commensurate with experience
• Performance-based incentives
• Career progression opportunities within a growing hospitality group

Key Responsibilities:

• Identify and pursue new construction project opportunities.
• Support evaluation of project viability, pricing strategy, and risk assessment.
• Attend site meetings, client briefings, and industry networking event.
• Assist in negotiating contract terms and project agreements.
• Support smooth handover from tender stage to project execution.
• Ensure client requirements are properly communicated to internal teams.
• Track construction market trends, competitor activities, and pricing benchmarks.
• Provide insights to support business expansion strategy.
• Prepare business development reports for management review.
• Track KPIs such as tender success rate and revenue contribution.

Requirements:

• Diploma or Bachelor’s degree in Civil Engineering, Construction Management, Business, or related field
• 2–5 years of experience in construction, tendering, QS, or business development roles
• Familiarity with construction contracts, drawings, and tender processes
• Strong negotiation, communication, and stakeholder management skills
• Proficient in Microsoft Office (Excel, Word, PowerPoint)

This is a contract position within the Partnership team at the Lifelong Learning Singapore (LLSG). The role provides generalist support across partnership management, programme coordination, and event execution. The incumbent will work across LLSG’s Comms & Outreach and Advisory clusters in addition to the Partnerships team and will play a critical role during the SkillsFuture Festival (SFF) period before transitioning to support the team's leadership programme and ongoing community engagement initiatives through the rest of the year.

Responsibilities:

Partnerships Support

• Assist in the day-to-day management of existing partnerships, including coordination with partners on deliverables and event participation
• Support onboarding of new partners and maintenance of partnership records

Stakeholder Coordination & Meeting Management

• Coordinate with internal stakeholders across the Partnership team and other LLSG clusters, including Comms & Outreach and Advisory Team
• Engage with external partners and programme stakeholders to align on deliverables and timelines
• Take minutes at meetings and circulate action items
• Track and follow up on outstanding action items to ensure timely closure
• Maintain planning trackers and flag items at risk of slippage to the reporting officer

Reporting & Data Visualisation

• Track and report on partnership engagement metrics, including number of active enterprise partners and depth of engagement across programmes
• Consolidate career conversion and jobs engagement data across events and monthly programmes
• Monitor thought leadership programme performance, including online reach, impressions, and audience engagement metrics
• Track participant and partner feedback scores, identifying trends to inform programme refinement
• Present findings in a narrative-driven format that tells the story behind the numbers and supports strategic planning

Thought Leadership Programme

• Provide coordination and administrative support for LLSG’s thought leadership series
• Liaise with speakers, partners, and internal teams on programme logistics
• Assist with post-event reporting and documentation

Event & Community Engagement Support

• Provide on-site support at partnership events and community engagement activities, including those held in the evenings and on weekends
• Support monthly Career Conversion Programmes held on campus, including logistics coordination and on-ground execution
• Coordinate with partners and internal teams to ensure smooth programme delivery and participant experience

SkillsFuture Festival (SFF) – Near-Term Priority

• Serve as a key operational support for SFF partnership logistics and on-site coordination
• Consolidate post-event reports and data across multiple SFF touchpoints

Requirements:

• Diploma or Degree in Business, Communications, or related field
• 2 to 3 years of relevant experience inpartnerships, events, or programme management
• Strong communication and stakeholder management skills
• Comfortable working outside of regular hours for evening and weekend events
• Proficient in MS Office; experience with data visualisation tools such as PowerBI or equivalent is an advantage
• Strong ability to synthesise data into clear, visual, and actionable reports

Candidates who do not have the required qualification or relevant experience are welcome to apply.

This is a 6‑month contract with the possibility of extension.

Please note that only shortlisted candidates will be notified.

Responsibilities

• Develop and implement HR strategies and initiatives aligned with the overall business strategy
• Bridge management and employee relations by addressing demands, grievances or other issues
• Manage the recruitment and selection process
• Support current and future business needs through the development, engagement, motivation and preservation of human capital
• Develop and monitor overall HR strategies, systems, tactics and procedures across the organization
• Nurture a positive working environment
• Oversee and manage a performance appraisal system that drives high performance
• Maintain pay plan and benefits program
• Assess training needs to apply and monitor training programs
• Report to management and provide decision support through HR metrics
• Ensure legal compliance throughout human resource management

Requirements and skills

• Proven working experience as HR Manager or other HR Executive in security service industry
• People oriented and results driven
• Demonstrable experience with Human Resources metrics
• Knowledge of HR systems and databases
• Ability to architect strategy along with leadership skills
• Excellent active listening, negotiation and presentation skills
• Competence to build and effectively manage interpersonal relationships at all levels of the company
• In-depth knowledge of labor law and HR best practices

Key Responsibilities

• Manage and supervise all on-site construction activities to ensure work is carried out according to project specifications, quality standards, and safety requirements.
• Coordinate with project managers, consultants, subcontractors, suppliers, and relevant authorities.
• Monitor project progress, schedules and resource allocation to ensure timely completion of works.
• Ensure compliance with workplace safety, environmental, and regulatory requirements.
• Review construction drawings, method statements, and work procedures.
• Prepare site reports, progress updates, and documentation.
• Resolve site issues and provide technical guidance to site personnel.
• Manage and control project costs, materials, and manpower utilization.
• Attend site meetings and liaise with stakeholders on project matters.

Requirements

• Minimum 15 years of relevant experience in construction site management.
• Strong knowledge of construction methods, project planning, and safety regulations.
• Experience managing subcontractors and site teams.
• Good leadership, communication, and problem-solving skills.
• Ability to work independently and under pressure to meet project deadlines.

General Manager Job Description Template

We are looking for a self-motivated and results-driven general manager to direct and manage our organization's business activities and to develop and implement effective business strategies and programs. The successful candidate for this role should possess excellent communication skills, superior knowledge of business functions, exceptional budgeting, and finance skills, and strong leadership qualities.

General Manager Responsibilities

• Oversee day-to-day operations, assign weekly performance goals and ensure their completion, and accomplish your own goals

• Recruit, onboard, and train high-performing employees to achieve objectives for sales, profitability, and market share

• Develop strategic plan for optimized productivity

• Review and improve organizational effectiveness by developing processes, overseeing employees, establishing a highly motivational work environment, and implementing innovative changes

• Adhere to company standards for excellence and quality

• Seek out opportunities for expansion and growth by developing new business relationships

• Provide guidance and feedback to help others strengthen specific knowledge/skill areas

• Maintain project timelines to ensure tasks are accomplished effectively

• Develop, implement, and maintain budgetary and resource allocation plans

• Delegate responsibilities to the best-qualified employees and enforce all policies, procedures, standards, specifications, guidelines, training programs, and cultural values

• Resolve internal staff conflicts efficiently and to the mutual benefit of all involved

General Manager Required skills and qualifications

• Degree in business management or any related field.

• Good knowledge of different business functions

• Proven success in a managerial role

• Strong decision-making ability

• Excellent communication, collaboration, and delegation skills

• Proven ability to develop and achieve financial plans

• Ability to motivate and lead employees, and hold them accountable

• Strong working knowledge of operational procedures

• Meticulous attention to detail.

• The ability to work under pressure.

• Availability to work within opening hours (e.g. evenings, holidays, weekends).

We are seeking an experienced Business Continuity Management (BCM) Manager to join a leading banking organization and play a critical role in strengthening operational resilience across the enterprise.

As the BCM Manager, you will be responsible for developing, maintaining, and enhancing the Bank's Business Continuity Management framework, ensuring compliance with regulatory requirements and industry best practices while safeguarding critical business operations.

Key Responsibilities

• Lead the design, implementation, and continuous improvement of the Business Continuity Management framework.
• Conduct Business Impact Analyses (BIA) and facilitate risk assessments across business units.
• Develop, review, and maintain business continuity and disaster recovery plans.
• Coordinate and manage BCM testing exercises, simulations, and crisis management drills.
• Partner with technology, operational risk, cybersecurity, and business stakeholders to strengthen organizational resilience.
• Ensure compliance with relevant regulatory requirements, industry standards, and internal governance frameworks.
• Prepare executive-level reporting, metrics, and board committee updates on BCM readiness and resilience posture.
• Support incident management and crisis response activities during disruption events.

Key Requirements

• 7+ years of experience in Business Continuity, Operational Resilience, Risk Management, or Disaster Recovery within the banking or financial services sector.
• Strong understanding of BCM standards and frameworks including ISO 22301 and regulatory expectations for financial institutions.
• Experience conducting BIAs, continuity planning, testing, and crisis management exercises.
• Knowledge of operational risk management and third-party/vendor resilience practices.
• Excellent stakeholder management skills with the ability to engage senior leadership and business executives.
• Strong analytical, documentation, and presentation capabilities.
• Relevant certifications such as CBCI, MBCI, CBCP, or equivalent are highly regarded.

Interested candidates please email your latest resume to subagio@tangspac.com

COMPANY DESCRIPTION

Hafnia is one of the world's leading oil product tanker owners and operators. We provide transportation of oil and oil products to national and international oil companies, major chemical companies, as well as trading and utility companies.

Hafnia is a company that's all about our people - both the people that run the business, and those that manage our customers. We've always done things differently and prioritized a strong, commercial mindset. But we've never cut corners when it comes to relationships. Building strong business relationships with our customers is the foundation of what we do. We're in this for the long run and focus on their needs 100%. We are transparent and we stick by our promises - as the partner you can turn to in a tight spot- meaning our customers stick with us. Our foremost rule is putting people first and that's how we've become one of the leading ship owners and operators of today's product tanker industry globally.

Hafnia has a solid history in chartering, operations, and technical management, and strives to offer customers the best solution for their transportation needs. This solution-focused approach has resulted in a strong reputation and the Company remains firmly committed to being a responsible member of the industry and operating according to the highest ethical standards.

RESPONSIBILITIES

The Assistant Manager, IT plays a key role in ensuring the smooth operation of the company's technology infrastructure. This role combines hands-on IT support with operational oversight, acting as a trusted partner for employees and a reliable link to management. You will be responsible for managing daily IT operations, providing technical assistance, and continuously improving systems to support business growth and efficiency.

This is an opportunity for a proactive, service-oriented IT professional to make a significant impact by ensuring that employees are equipped with the tools, systems, and support they need to perform at their best.

Key Responsibilities

IT Support & Service Excellence

• Provide "above and beyond" IT support by resolving hardware, software, and system issues quickly and effectively.
• Act as the go-to contact for helpdesk assistance, covering areas such as:
• Setting up and configuring workstations, laptops, mobile devices, and printers.
• Managing home office setups and IT requirements for company events.
• Installing, updating, and troubleshooting applications and operating systems.
• Serve as the super user for business-critical applications, including Office 365/Copilot 365, Microsoft Azure, Intune, Entra ID, Windows, SharePoint, ServiceNow, Impero, etc.
• Ensure employees have a positive and seamless IT experience by providing professional, approachable, and solution-focused assistance.

IT Operations Management

• Manage onboarding and offboarding processes, ensuring smooth transitions with full IT setup or deactivation.
• Handle procurement of hardware, software, and licenses, ensuring cost efficiency and timely delivery.
• Monitor and improve system backups, data recovery, and security protocols.
• Conduct regular system health checks and preventive maintenance to minimize downtime.
• Coordinate with vendors, external partners, and service providers for maintenance and upgrades.

Infrastructure & Continuous Improvement

• Assess existing IT infrastructure regularly to ensure scalability and alignment with the company's evolving needs.
• Identify opportunities for improvements in systems, processes, and employee experience.
• Contribute to IT projects, system upgrades, and implementation of new technologies.
• Ensure IT policies and procedures are up to date, aligned with best practices, and communicated across the organization.

Documentation & Governance

• Develop and maintain accurate IT documentation, including user guides, standard operating procedures, and technical manuals.
• Ensure proper record-keeping of assets, licenses, and IT inventory.
• Ensure compliance with IT security, data protection, and internal audit requirements.

Collaboration & Stakeholder Engagement

• Act as a trusted link between IT, employees, and management, ensuring effective communication and problem resolution.
• Provide training and guidance to employees on IT systems, tools, and best practices.
• Contribute to a culture of continuous learning and digital adoption within the organization.

• Diploma in Information Technology, Computer Science, or equivalent professional certification.
• Minimum 3 years' experience in IT support with solid knowledge of Windows, Office365 / Copilot 365, Exchange, Azure, Intune and Entra ID.
• Proven experience in IT operations, troubleshooting, and user support across a wide range of systems and applications.

Skills & Attributes

• Strong problem-solving skills with a hands-on, can-do attitude.
• Highly structured, organized, and able to manage multiple priorities effectively.
• Strong interpersonal skills — outgoing, approachable, and customer-service oriented.
• Excellent written and verbal communication skills with great listening ability.
• Ability to work independently, take initiative, and also collaborate within a team environment.
• Thrive in a fast-paced, dynamic environment with flexibility and adaptability.
• Always ready to assist, with a mindset of ownership and accountability.

Why Join Us?

• Opportunity to work closely with leadership on impactful IT projects.
• A dynamic role with exposure to both day-to-day IT support and strategic infrastructure management.
• Be part of a collaborative and forward-thinking IT team where your ideas and expertise are valued.
• Develop your career in a fast-growing organization that invests in people and technology.