Business Title
O2C Billing Specialist
Job Profile Title:
Billing Specialist III / Process Lead
Job Code:
Career Level:
10
Department/ Group:
Finance Services
Location:
GBS Bangalore
Job brief
This role will be responsible for performing the end-to-end processes of billing which includes invoice creation & credit note cancellation servicing at least one or more region.
Responsibilities & Duties
- Role includes assisting Team Lead and supervising a team, resolving complex issues, and driving process improvements to enhance efficiency and accuracy
- The position acts as a critical support role to the Team Lead, ensuring adherence to internal controls and compliance with organizational policies.
- Performing end-to-end Billing activities and follow established policies, procedures, and management guidance.
- Manage the daily activities by ensuring timeliness and meeting all required SLA.
Work closely with the team, team lead/manager and relevant offshore and onshore teams within O2C Tower in reaching goals and accomplishing the team vision.
Collaborate with internal/external stakeholders to ensure invoices are submitted to the clients timely and accurately.
Distribute invoices to external clients through various distribution platforms e.g. mail, email, and client portal uploads.
Respond to inquiries and escalate issues and concerns to the Team Lead for timely resolution.
Participate in governance meetings with Operations Team and/or clients.
- Provide guidance and training to team members to improve productivity and performance
- Supervise the processing of various Billing types (T&M, Lumpsum, Percentage etc.).
- Review and resolve escalated issues related to billing with the Onshore team.
- Generate, review, and analyze weekly, and monthly revenue reports.
- Assist in month-end and year-end closing activities related to accounts receivable.
- Identify trends in discrepancies and propose preventive measures.
- Collaborate with the Team Lead to identify opportunities for process improvements and implement best practices.
- Partner with IT and finance teams to optimize ERP systems for enhanced Billing processes.
- Serve as a point of contact for internal and external stakeholders regarding process queries.
Address critical issues and recommend resolutions to the Team Lead within the prescribed turn-around time.
Perform transition-related activities such as process training & desktop procedures creation.
Contribute in various and simultaneous process improvement initiatives to streamline processes and improve customer experience.
Support the Team Lead in report preparation by providing analysis and recommendation within established guidelines and procedures.
Contribute specialized expertise to different assigned projects and may provide key updates to Team Lead and Manager.
Assist in process trainings and knowledge transfers for new hires and may perform peer reviews as needed.
Perform various billing tasks in compliance with service level agreement, process, policies, and procedures.
Manage complex billing transactions and perform quality review of invoices.
Monitor assigned projects and collaborate with Stakeholders to ensure invoices are submitted to the clients timely and accurately.
Assess identified issues and collate documentation to assist in investigating and in resolving common and recurring issues
Maintain the SOP/DTP of current processes and incorporate documentation updates as required.
Assist junior team members to address process related concerns
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Qualifications & Requirements
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Bachelor’s degree in finance & accounting or any Business-related course.
6 to 8 years of relevant professional experience in Billing, Accounts Receivable, or Order-to-Cash.
Excellent communications skills in both written and spoken English.
Advanced proficiency in MS Applications (Word, Excel, Outlook, PowerPoint) and Adobe application.
Advanced knowledge and understanding of accounting standards and procedures and internal controls.
Experience working with ERP, i.e. Oracle Systems or SAP is preferred.
Previous experience in process migration/transition is preferred.
Experience working in Shared Services or BPO is preferred.
Attributes:
Ability to effectively communicate and collaborate within a varied audience and internal and external customers. (Communication)
Ability to maintain good customer relationship with the ability to initiate ways to improve customer support customer experience (Customer Service)
Ability to be thorough and meticulous in completing assigned tasks and with the ability to propose ways to prevent or eliminate errors, discrepancies & issues. (Attention to Detail)
Ability to identify and resolve moderate and complex issues by applying best practices and technical expertise and may recommend solutions for unique scenarios. (Problem Solving)
Ability to work in fast-paced environment and maintain efficiency and productivity while adjusting to changes in work structure, process, and requirements. (Adaptability)
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