Total 142 Director/C-Level operations engineer job vacancies in The Philippines

Position summary statement:

The Director of Operations (DOO) must have an excellent level of commercial awareness and can build and maintain relationships with internal and external guests. He / She is responsible to direct and lead the daily operations and assist the General Manager in the development and business components of the serviced suites through providing effective and relationship-oriented leadership. The DOO is responsible for highlighting issues to the General Manager to help formulate solutions. He / she will co-ordinate all activities of the serviced suites and ensure the maximisation of room revenue and profit and guests’ satisfaction. The DOO is required to assist in the preparation of the annual Budget and monthly forecasting process of the whole operations department. The DOO will also work very closely with the senior management team members in developing and implementing annual and medium-term strategies, championing projects and objectives to achieve profitability and business growth targets as set and agreed by Pan Pacific Hotels Group.

Operational Responsibilities

·       Fully responsible for the operations of Front Office, Housekeeping, Engineering, & Security, operations.

·       Support and work with all Head of Departments to ensure efficiency and high standards of operations in the assigned areas.

·       Inspect and ensure the front and heart of house are in operative condition to receive and serve the guests at high levels of guest satisfaction through the consistent execution of all Corporate brand standards, visible operational leadership, active trend analysis and hands-on interaction with guests and associates

·       Conduct regular operations team meeting with Heads of Department (Operations ) and other Managers to effectively communicate to the teams on strategies, operational issues, action to be taken for service recovery and staff issues.

·       Formulate strategies and collaborate with associates to continually improve the guest experiences while maximizing revenue and profits.

·       Keep ahead of industry trends and creates new revolutionary standards to upkeep guest satisfaction and service recovery process.

·       Ensure active implementation and adherence to PAN PACIFIC Brand Touchpoints & Magnifiers through implementation of Standard Operating Procedure.

·       Understand the updated local and international markets and lead strategic initiatives to maximize revenues in any given situation.

·       Ensures all serviced suites-related licensing and legal requirements are in place and maintained in accordance with the laws of the country.

·       Responsible in ensuring all Key Performance Indicators for Operations are achieved such as TrustYou score, Trip Advisor, OPVV (Our People’s Voices & Views), Training Hours, Associate Turnover, Energy Saving, Workplace Safety among others

·       To work closely with all Operations Head of the Department to ensure compliance with internal & external audit.

Financial Management:

·       Drive achievement of Gross Operating Profit through revenue growth and management of expenses while abiding by the Policies & Procedures dictated by the Pan Pacific Hotels Group.

·       Oversee the timely development and completion of the annual Budget and monthly Forecast, and to regularly monitor performance and assume responsibility for its achievement.

·       Monitor the productive deployment of operations expense budgets and purchases whilst keeping with regulatory and audit guidelines.

People & Culture

·       Support the General Manager in developing human capital to ensure on-going management and staff capability development through its selection and performance management.

·        Work closely with the Heads of Department to develop and grow the teams through mentorship and coaching and provide timely and constructive feedback when required.

·       Continuous focus on associate satisfaction through driving People & Culture initiatives, building highly efficient and motivated teams who are committed to guest satisfaction and care.

Other Responsibilities

• Support the Mission, Purpose and Values of the Pan Pacific Hotels Group.

• Comply with all relevant Workplace Safety & Health practices and maintains a safe workplace for all associates.
• Always exercise responsible behavior to uphold the image and reputation of the Pan Pacific Hotels Group, Serviced Suites and department.

·       Carries out any other reasonable duties and responsibilities as assigned.

On Behalf Of:
A Premier Global Freight Forwarding & Logistics Client

Location:
Tampines

Managed by:
Harold Consultancy

Our Client
Our client is a world-leading freight forwarder with a dominant global network. They are seeking a high-caliber Air Freight Director to lead a key, multi-country business unit with full P&L responsibility and strategic leadership of its air freight operations.

About the role
This is a senior executive leadership position with full strategic, commercial, and operational accountability for the air freight product. The role holds end-to-end responsibility for profitability, growth, and operational excellence, leading both the local team and influencing cross-border operations within the APAC region.

Key Responsibilities

Strategic & Commercial Leadership

• Develop and execute the business unit strategy for air freight, ensuring alignment with regional and global objectives

• Translate strategy into actionable annual plans, budgets, and KPIs for the department

• Drive business development to build a profitable, customer-focused organization with a strong leadership team

• Manage a balanced portfolio to achieve sustained growth and market leadership

P&L & Financial Management

• Own the full profit and loss statement for the air freight business unit

• Ensure achievement of aggressive financial targets, monitor performance, and lead corrective actions as needed

• Oversee financial planning, forecasting, and credit management compliance

Operational & Process Excellence

• Ensure all air freight operations meet the highest standards of service, compliance, and efficiency

• Champion continuous improvement and business excellence initiatives to optimise processes and customer experience

• Uphold and advance health, safety, and security standards across operations

Team & Stakeholder Leadership

• Lead, mentor, and develop a high-performing management team

• Build and maintain strategic relationships with key customers, partners, and internal stakeholders

• Foster a culture of accountability, collaboration, and high performance

Reporting & Governance

• Analyse comprehensive management information to track performance and inform strategic decisions

• Ensure rigorous use of operational and financial systems for transparency and control

The Ideal Candidate

• Degree or Master’s in Business, Logistics, Supply Chain, or a related field

• Minimum 10 years in a senior management role within air freight logistics, with proven experience managing a multi-country or complex regional P&L in a multinational forwarding environment

• Demonstrable track record of P&L ownership, commercial strategy execution, and team leadership

• Deep knowledge of air freight industry processes, customs regulations, and multi-modal logistics

• Financially astute, with strong analytical, communication, and executive stakeholder management skills

• A strategic operator who can translate vision into measurable results

To Apply (Via Harold Consultancy)
For a confidential discussion, please submit your detailed CV to Dennis Wee at hello@haroldconsultancy.com.

Operations Director | Up till $12000 basic + $100 mobile allowance + VB + AWS

• Working location: Chin Bee Dr

• Working Days/Timings: Monday to Friday, 8.30am to 5.30pm

Responsible

• Lead and actively oversee day-to-day operations, ensuring timely, efficient, and high- quality delivery of goods and services

• Take full ownership and accountability for operational outcomes, service levels, and nteam performance

• Manage and optimize end-to-end supply chain and logistics operations

• Analyze operational data and KPIs to drive continuous improvement and smarter ndecision-making

• Develop, manage, and monitor operational budgets, balancing cost efficiency with quality

• Build, mentor, and groom a strong operations team, fostering collaboration, accountability, and high standards

• Continuously elevate team capability and performance through coaching and clear expectations

• Champion workplace safety, ensuring compliance with safety standards and best practices

• Drive a customer-centric culture that consistently delivers exceptional service

What we are looking for

• At least 15 years of relevant experience Food Service Industry, culinary industry, FMCG Industry, Coldroom Industry or Food Manufacturing Industry

• Strong experience in Operations Management, supply chain, and operational improvement

Strategic & Operational Leadership

• Partner with senior leadership to execute organisational strategy and growth initiatives
• Translate business goals into clear operational plans, KPIs, and execution frameworks
• Drive operational efficiency, scalability, and service quality

Group Operations Management

• Oversee core operational functions including admissions, student services, corporate services, compliance, and internal systems
• Establish, standardise, and continuously improve operating procedures (SOPs)
• Support operational improvements across education programmes and services

Governance, Risk & Compliance

• Ensure compliance with applicable regulatory and quality assurance frameworks
• Oversee risk management, internal controls, and governance processes
• Support management reporting and policy implementation

People & Culture Leadership

• Lead, mentor, and develop a high-performing management team
• Foster a professional, accountable, and performance-driven culture
• Support workforce planning, leadership development, and succession planning

Stakeholder Engagement

• Manage relationships with institutional partners and key external stakeholders
• Represent the organisation in senior-level discussions and partnerships
• Strengthen organisational reputation and service delivery standards

Cross-Border & Multi-Entity Operations

• Support operations across multiple business units and geographies
• Ensure alignment, communication, and governance across teams

Requirements:

• Bachelor’s degree or higher in a relevant discipline (e.g. Business, Management, Education, or related fields)
• Experience within education, international education services, or related professional services
• Proven track record in managing complex, multi-function operations
• Strong capability in building systems, improving processes, and scaling organisations
• Excellent leadership, stakeholder management, and decision-making skills
• Strong communication skills and a hands-on leadership approach

Interested applicants for the above advertised position(s), please kindly email an updated copy of your resume to: gs1@talenttradersg.com

EA License No.: 13C6305

Reg. No.: R23117344 (Tiong Tian Ho)

For candidate who applied for the advertised position is deemed to have consented to us that we may collect, use or disclose your personal information for purpose in connection with the services provided by us.

Oversee and manage multiple project delivery for Global Construction projects for South Asia region and from time to time supporting other projects / regions as required. Reporting to the Senior Director for Global Facilities and Construction to ensure that projects are successfully and safely delivered on time and within budget, managing change and assessing the operational and financial risks for proposed construction project plans and process for engineering, procurement, construction, commissioning and project management tasks. Ability to multitask, possessing sound leadership, mentoring and communication skills in order to prioritize projects according to urgency or internal client demands, and effectively delegate tasks to project managers and team members. Development of relationships with internal and external customers and organizations

Responsibilities

• Fully responsible for the management of multiple projects based at a Micron Facility.

• Develop and implement project execution strategy, ensure the implementation of quality control standards and cost control on project for on time completion

• Report Project progress throughout the project cycle to ensure on time completion, escalating deviations that may adversely impact the project outcome.

• Responsible for the safe delivery of projects to budget and schedule.

• Establishing effective project communication plans and ensuring their execution between engineering and construction discipline.

• Work closely with Teams from Global and Site Facilities, Global EHS, Global Procurement, Corporate Finance as well as external industry agencies and consultants to assure coordination of design and construction with all working groups

• Assure the company procedures, business conduct and ethics policies are being complied with at all times

• Identify risks and adverse influences that can impact the outcome of a project in order to develop realistic delivery plans and ensure that goals are met.

• Good stakeholder management and interfacing skills

• Invest time in coaching and mentoring people, and help team members learn and grow

• Establish strong working relationship with internal customers to ensure good alignment of needs and expectations, keeping them up to date with project status and challenges.

Skills / Qualifications

Minimum Qualifications:

• Degree in a Construction, Building, Project Management, Engineering or Architecture related field.

• Qualification or Membership of a major Industry Professional body is desirable.

• Experience as a construction project management in EPCM project

• Ability to read and interpret specifications and drawings.

• Ability to integrate and work in a global multicultural team

• Flexibility and willingness to travel on a regular basis

• Able to complete projects in a timely manner.

• Cost and Schedule management experience.

• Good analytical and organizational abilities required to ensure effective management and decision making.

Minimum Experience & Skills:

• Suitable candidates are likely to have a minimum of 15 years working experience consist of 10 years’ experience in construction with minimum 5 years in managerial role as a Senior Project Manager or Director

• Demonstrable experience in the management of multi-disciplined semiconductor projects and/or other relevant industries is strongly preferred.

• Practiced in project control mechanisms and with commercial and technical risk assessments

• Strong communication skills, as well as the ability to visualize issues and communicate them to others.

• Outstanding organization, coordination and leadership skills – ability to coordinate and motivate groups of Consultants / Contractors.

• Ability to work collaboratively and pro-actively in a team environment.

Job Description

Role Overview

We are seeking an experienced operations leader with a strong background in professional services to oversee and optimize the firm’s operational performance. The General Manager / Director of Operations will be responsible for managing the operational infrastructure of the firm, ensuring efficient delivery of accounting, tax, administrative, corporate secretarial services, IT, HR while maintaining the highest professional and regulatory standards. This role requires deep familiarity with professional services workflows, resourceplanning, client engagement processes, and regulatory compliance within accounting and corporate services environments.

The successful candidate will partner and works closely with the Managing Partner and various department leaders to drive operational excellence, scalability, and profitability.

Key Responsibilities

Operational Management

• Oversea daily operations across accounting, tax, corporate secretarial service, administrative, IT support, HR and internal finance lines.
• Ensure efficient workflow management, service delivery standards, and quality control.
• Implement and monitor operational systems that improve turnaround time, productivity, and service consistency.
• Coordinate work allocation and capacity planning across departments.

Professional Services Delivery Oversight

• Ensure engagements are delivered in accordance with professional standards and regulatory requirements.
• Monitor project timelines, deliverables, and client service quality.
• Support partners and managers in managing complex engagements or operational bottlenecks.

Financial & Performance Management

• Setup, refine or monitor operational KPIs including utilization rates, realization, revenue per employee, and project margins.
• Support budgeting, cost management, and financial planning for operational departments.
• Identify opportunities to improve operational efficiency and profitability.

Process Improvement & Systems

• Evaluate and improve internal workflows, documentation standards, and service delivery processes.
• Implement operational best practices, automation tools, and practice management systems.
• Lead initiatives to improve operational scalability as the firm grows.

Team Leadership

• Manage and develop operational and administrative teams.
• Work with department heads to ensure effective staffing, performance management, and professional development.
• Foster a culture of accountability, collaboration, and continuous improvement.

Compliance & Risk Management

• Ensure adherence to regulatory requirements governing accounting, tax, and corporate secretarial services.
• Support implementation of internal compliance, risk management, and quality assurance frameworks.
• Work with partners to manage operational risks associated with client engagements.

Required Experience

Candidates should demonstrate strong operational experience within a professional services environment, preferably including accounting, tax, corporate secretarial, consulting, or legal services.

Minimum Requirements

• Min.15 years of relevant professional services experience
• At least 5–8 years in a senior operational, practice management, or firm leadership role
• Experience managing multi-disciplinary professional teams
• Demonstrated ability to improve operational efficiency and service delivery processes

Preferred Experience

• Prior experience in an accounting, tax, corporate services, consulting, or legal firm
• Experience implementing practice management systems or operational technology, AI, IT, accounting or corporate secretarial software.
• Exposure to regional or multi-jurisdictional professional services operations

Technical Knowledge

Candidates should possess strong understanding of:

• Accounting and financial reporting workflows
• Tax compliance and advisory processes
• Corporate secretarial and regulatory filing requirements
• Professional services engagement management
• Practice management systems and workflow tools
• Financial and operational performance metrics in professional services firms

Key Skills

Operational Leadership

Ability to design, manage, and optimize complex operational workflows within a professional services environment.

Financial Acumen

Strong understanding of firm economics including utilization, realization, pricing, and cost management.

Process Improvement

Proven ability to streamline operations and implement scalable systems and processes.

Stakeholder Management

Ability to work effectively with partners, professionals, regulators, and clients.

People Leadership

Experience building and leading high-performing teams while maintaining strong professional culture.

Education & Professional Qualifications

Preferred qualifications include:

• Bachelor’s degree in Accounting, Finance, Business, or related discipline
• CPA, CA, ACCA, or equivalent professional qualification (preferred)
• Additional certifications in operations, management, or project management are advantageous

Ideal Profile

The ideal candidate will combine:

• Professional services industry expertise
• Strong operational leadership
• Commercial and financial discipline
• Ability to scale systems and processes as the firm grows

We are currently seeking a Building & Engineering Head of Department and Chief Engineer to join our vibrant team. At RHG, we are in search of individuals who go beyond the resume – those with character, skills, talents, and a passion for creating memorable experiences. We value mindset as pivotal: anticipating guest needs, supporting your department, and consistently delivering memorable experiences.

As a Building & Engineering Head of Department and Chief Engineer you play a vital role in ensuring our properties deliver an experience beyond expectation, creating memorable moments for our guests.

• Ensures the smooth running of the property maintenance department, where all areas are maintained to the highest levels.
• Works proactively to improve guest satisfaction and comfort, delivering a positive and timely response to guest enquiries.
• Develops and implements plans where property maintenance initiatives & hotel targets are achieved.
• Leads and manages the maintenance team, fostering a culture of growth, development and performance within the department.
• Prepares and is responsible for the departmental budget, ensuring that costs and inventory are controlled, that productivity and performance levels are attained.
• Builds and maintains effective working relationships with all key stakeholders.
• Establishes and delivers an effective planned preventative maintenance programme to address maintenance and environmental and conservation matters.
• Ensures adherence and compliance to all legislation where due diligence requirements and best practice activities are planned, delivered and documented for internal and external audit, performing follow-up as required

Warehouse & Operations Director

15 years of experience in Food Service, culinary industry, FMCG, Coldroom or Food Manufacturing Industry

Role Overview

We are seeking a dynamic and hands-on Operations Director to lead and drive operational excellence across our Singapore operations. This role requires a strong leader who takes ownership, builds high-performing teams, and ensures seamless operational execution.

The successful candidate will be deeply involved in daily operations, guiding teams, resolving operational challenges on the ground, and setting clear standards for performance, accountability, and workplace safety.

Key Responsibilities

Operational Leadership

• Lead and actively oversee day-to-day operations to ensure timely, efficient, and high-quality delivery of goods and services

• Take full ownership and accountability for operational outcomes, service levels, and team performance

• Manage and optimise end-to-end supply chain and logistics operations

• Identify operational gaps and implement improvements to enhance productivity and efficiency

Performance & Process Optimisation

• Analyse operational data and KPIs to drive continuous improvement and informed decision-making

• Develop, manage, and monitor operational budgets, balancing cost efficiency with service quality

• Implement process improvements to enhance operational effectiveness and scalability

Team Leadership & Development

• Build, mentor, and develop a strong operations team while fostering collaboration and accountability

• Continuously elevate team capability and performance through coaching, training, and clear expectations

• Promote a high-performance culture focused on operational excellence

Safety & Customer Excellence

• Champion workplace safety by ensuring compliance with safety regulations and best practices

• Foster a customer-centric culture that consistently delivers high service standards

Requirements

• Minimum 15 years of relevant experience in one or more of the following industries:

  • Food Service

  • Culinary

  • FMCG

  • Cold Chain / Cold-room

  • Food Manufacturing

• Strong experience in operations management, supply chain, and operational improvement

• Hands-on leader who is comfortable working closely with operations teams on the ground

• Proven experience in warehouse management within the relevant industries listed above

• Demonstrated experience in people leadership, mentoring, and team development

• Experience working as part of a management team, contributing both strategically and operationally

• Solid experience in budgeting, financial planning, and cost optimisation

• Strong problem-solving ability, adaptability, and results-oriented mindset

• Experience in the food service or culinary industry

• Proficiency in operational systems and software tools is a plus

Additional Information

• Salary: Up to SGD 12,000 basic + $100 mobile allowance + AWS + Variable Bonus

• Working Hours: Monday to Friday, 8:30 AM – 5:30 PM

• Candidate must be comfortable with hands-on operations

Warehouse & Operations Director

15 years of experience in Food Service, culinary industry, FMCG, Coldroom or Food Manufacturing Industry

Role Overview

We are seeking a dynamic and hands-on Operations Director to lead and drive operational excellence across our Singapore operations. This role requires a strong leader who takes ownership, builds high-performing teams, and ensures seamless operational execution.

The successful candidate will be deeply involved in daily operations, guiding teams, resolving operational challenges on the ground, and setting clear standards for performance, accountability, and workplace safety.

Key Responsibilities

Operational Leadership

• Lead and actively oversee day-to-day operations to ensure timely, efficient, and high-quality delivery of goods and services

• Take full ownership and accountability for operational outcomes, service levels, and team performance

• Manage and optimise end-to-end supply chain and logistics operations

• Identify operational gaps and implement improvements to enhance productivity and efficiency

Performance & Process Optimisation

• Analyse operational data and KPIs to drive continuous improvement and informed decision-making

• Develop, manage, and monitor operational budgets, balancing cost efficiency with service quality

• Implement process improvements to enhance operational effectiveness and scalability

Team Leadership & Development

• Build, mentor, and develop a strong operations team while fostering collaboration and accountability

• Continuously elevate team capability and performance through coaching, training, and clear expectations

• Promote a high-performance culture focused on operational excellence

Safety & Customer Excellence

• Champion workplace safety by ensuring compliance with safety regulations and best practices

• Foster a customer-centric culture that consistently delivers high service standards

Requirements

• Minimum 15 years of relevant experience in one or more of the following industries:

  • Food Service

  • Culinary

  • FMCG

  • Cold Chain / Cold-room

  • Food Manufacturing

• Strong experience in operations management, supply chain, and operational improvement

• Hands-on leader who is comfortable working closely with operations teams on the ground

• Proven experience in warehouse management within the relevant industries listed above

• Demonstrated experience in people leadership, mentoring, and team development

• Experience working as part of a management team, contributing both strategically and operationally

• Solid experience in budgeting, financial planning, and cost optimisation

• Strong problem-solving ability, adaptability, and results-oriented mindset

• Experience in the food service or culinary industry

• Proficiency in operational systems and software tools is a plus

Additional Information

• Salary: Up to SGD 12,000 basic + $100 mobile allowance + AWS + Variable Bonus

• Working Hours: Monday to Friday, 8:30 AM – 5:30 PM

• Candidate must be comfortable with hands-on operations

Frequent Travel to Macau

Key Responsibilities: 

• Responsible for the financial and operational performance of the Foodcourt and Coffeeshop’s Business Units in Singapore and Macau through the development and execution of long and short-term strategies/plans to maximize company profitability and growth

• Provides strategic leadership and direction to Project and Operations Team to identify potential new business opportunities, sites, source, build and renovate aesthetically profitable outlets and prepare lease proposals for approval while demonstrating ongoing communication with Business Development, Project and Operations Team.

• Prepare, manage and achieve company’s annual operating and financial budget

• Work with senior management and financial team to compile and accurately complete all pro-form for budgets, reports and projections to ensure successful lease transactions.

• Serve as lead facilitator both internally and externally for projects, from tender to the opening of the site for business.

• Site ROIs for review and approval by senior management and ownership

• Establish overall business plans and provide regular reports on regional performance, sales and financial budget analysis to senior management

• Maintain and improve established quality and service standards

• Develop and implement labour, maintenance, inventory supplies, cost of goods sold and performance measurement systems, to ensure compliance with overall company goals and objectives

• Ensure vendors / business partnerships supply products and services in accordance with company standards at competitive pricing

• Led a team of area managers, assisted by operations manager in achieving sales targets and overall performance of outlets

• Provide continual communication and follow-up to strengthen company’s training culture, especially at outlet level

• Develop employees by providing ongoing feedback for operational improvement, establishing performance expectations and conducting regular performance reviews

Requirement:

• Diploma in Hospitality, F&B, Tourism or related discipline

• Minimum 8 years of business similar managerial experience, preferably in food courts or chain outlets

• Experience in leasing, tendering for tenancy a must.

• Experience working with statutory boards will be an advantage.

• Able to facilitate and orchestrate resources cross functionally to support business development activities

• Strong negotiating skills and knowledge of lease document, terms and process.

HOW TO APPLY:

Interested applicants, please click on “Apply Now” or submit your resume to ref71@trustrecruit.com.sg

We regret only shortlisted candidates will be notified.

Important Note: Trust Recruit Pte Ltd is committed to safeguarding your personal data in accordance with the Personal Data Protection Act (PDPA).

Please read our privacy statement on our corporate website www.trustrecruit.com.sg.

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EA License No: 19C9950

EA Personnel: Lee Jia Xiang

EA Personnel Reg No: R25158171

• Lead project electrical phases: feasibility, detailed design, procurement, onsite construction supervision, and commissioning handover.

• Responsibilities will include Utility Power Applications, negotiating, updating and ensure contract obligations with Utility Authority.

• Design and validate power systems: switchgear, transformers, UPS, generators, PDUs, earthing, lighting, and EPMS/DCIM systems.

• Conduct load assessments, short-circuit studies, voltage drop and cable sizing. Generate single-line diagrams, equipment specs, and technical reports.

• Supervise site installations; perform inspections to ensure conformance with approved design, safety codes, and project schedule.

• Develop and oversee complex commissioning and functional testing procedures—include performance and failure-mode tests, pre-functional checklists, and comprehensive Cx reports.

• Manage Consultant and Architect through RFIs, change orders, submittals, progress reports, documentation control, and proper turnover protocols.

• Serve as liaison between client, contractors, vendors, and consultants; ensure electrical works meet design intent and contractual obligations.

• Monitor energy efficiency goals and recommend optimizations in alignment with sustainability targets.

• Assist in site commissioning training and handover to operations teams, supporting operations readiness

Requirements:

• Bachelor’s degree in Electrical Engineering or related field; relevant additional experience may substitute.

• 5+ years of electrical engineering experience, with at least 3–5 years in data center or mission-critical construction roles.

• Preferably, has experience the entire build cycle of data center facility in country such as Malaysia or Thailand.

• Proficient in design, modeling & drafting tools: AutoCAD, Revit, ETAP, Bluebeam, and similar software.

• Strong technical knowledge — UPS, switchgear, generators, EPMS/DCIM, load studies, and grounding systems.

• Capable communicator, able to drive coordination across stakeholders and lead site-based operations meetings with clarity.

• Certifications: Professional Engineer (BEM Malaysia), PMP, or other recognized credentials.

• Experience with BIM-based design and MEPF coordination in data center projects.

• Familiarity with standards: TIA 942, Uptime Institute tier certifications, IEC, local Malaysian codes.

• Prior knowledge of energy-efficient strategies or green data center deployments in Malaysia or Thailand.

About Gain City

At Gain City, we deliver expertise and quality solutions in air-conditioning, home appliances and consumer electronics. Established in 1981, Gain City is a trusted household name in Singapore. We take pride in our strong customer focus, innovative spirit, and commitment to service excellence. With a dynamic workforce and a network of stores and service centres island wide, we offer a vibrant and growth-oriented environment where employees are empowered to thrive, take ownership and make a real impact.

About the Role

We are seeking a detail-oriented and customer-centric Logistics (Customer Service Operations) Director / Senior Manager to lead our Customer Service Operations division, supporting the operational and commercial needs of the Gain City group of companies.

Beyond overseeing daily service operations and ensuring a positive and unified customer experience across all touchpoints, you will be responsible for delivering operational excellence, seamless service delivery, continuous improvement and leading the adoption of technology to enhance daily operations. Your leadership will ensure that every customer interaction reflects our commitment to service excellence and reliability.

Key Responsibilities

• Oversee daily operations of the customer service teams to ensure timely and appropriate responses to customer enquiries and feedback
• Lead the resolution of high-impact escalations and service disruptions, ensuring clear communication and effective recovery plans
• Lead, coach and develop high-performing teams of managers and frontline agents to drive engagement and continuous performance improvement
• Develop and implement customer service frameworks, standards and procedures that support long-term business goals and enhance customer satisfaction
• Explore, evaluate and adopt customer support tools and platforms to automate processes and improve service capabilities
• Set and monitor KPIs such as response time, resolution rate, CSAT and first-contact resolution, and identify areas for improvement
• Produce comprehensive reports and actionable insights on customer trends, pain points and service metrics to support strategic decision-making
• Ensure full compliance with government regulations and internal SOPs

Qualifications and Requirements

• A minimum of a bachelor’s degree in business administration, communications, operations management or a related discipline
• A minimum of 5 years of experience in customer service operations, with a minimum of 2 years in a leadership role
• Experience in managing customer service teams at scale and in hybrid environments
• Proficient in customer support tools and platforms
• Strong analytical and problem-solving skills
• Experience in service industries such as retail or e-commerce is a plus

What We Offer

At Gain City, we are committed to the growth and development of our employees. You will be offered various learning and development opportunities and a collaborative, forward-thinking and growth-focused work environment to thrive in your career. You will also receive a comprehensive benefits package.

Join Our Team

If you are passionate about leading high-performing service teams and driven to shape exceptional customer experiences at scale, apply now to be a part of our growing team!

Note

• Only shortlisted candidates will be notified

Job Description:

• Oversees Project Department, Technical Department and Production Department
• Develop and execute the overall strategy for energy storage project construction and operations, aligning with the company's goals and objectives
• Provide strategic guidance to the Project team to ensure coordinated efforts and a cohesive approach throughout project lifecycles
• Monitor the progress of various projects, ensuring that construction and operational activities are carried out according to the established timelines and quality standards
• Lead, mentor, and manage the team, fostering a high-performance culture and promoting professional growth
• Identify potential risks and develop strategies to mitigate them, ensuring that projects and operations adhere to relevant safety standards, regulations, and industry best practices
• Collaborate with other executive leaders to align strategies with broader company goals, ensuring a unified approach to growth and success

Requirements:

• Degree in Mechanical Engineering / Building / Project Management or equivalent
• Minimum 10 years relevant working experience in the construction industry (building Façade)
• Strong leadership, organizational, planning and interpersonal skills
• Good working attitude with a high level of professionalism, integrity, initiative and a team player
• Knowledge and/or experience in contractual management is an added advantage
• Excellent written and spoken English communication skills

As Enterprise AI Program Strategy Director, you will be responsible to partner with functional leaders, SMAI, IT, People org and finance counterparts to identify, prioritize and scale cross-functional high-impact AI use cases across Micron that can translate into measurable productivity gains, financial outcomes and/or strategic advantage for Micron. You will be working in close partnership with cross-functional leaders, subject matter experts and external experts (where relevant) to (1) establish clarity on functional top-tier productivity metrics and corresponding Micron AI value framework, (2) set near-term and long-term functional productivity goals based on AI-enabled opportunities (incl. GenAI / agentic AI / embodied AI / other traditional productivity tools etc.) benchmarks, (3) drive line-of-sight towards goals set, and (4) enable a robust cross-functional AI use case intake, prioritization and tracking platform to contribute towards Micron’s vision of building a frontier firm with best-in-class human-agent organization.

Main Responsibilities

Establish clarity on functional top-tier productivity metrics and corresponding Micron AI value framework

• Establish understanding of value proposition of each function

• Apply lean principles to enhance functional top-tier productivity metrics (where required); ensure top-tier productivity metrics are comprehensive

• Establish corresponding Micron AI value framework
   

Set near-term and long-term functional productivity goals based on AI-enabled opportunities (incl. GenAI / agentic AI / embodied AI / other traditional productivity tools etc.) benchmarks

• Benchmark representative productivity metrics

• Keep up to date on latest AI developments and trends

• Five-year look ahead AI-enabled opportunities sizing (long-term goals)

• Two-year look ahead AI-enabled opportunities business plan targets (short-term goals)
   

Drive line-of-sight towards goals set

• Organize bi-annual (twice a year) face-to-face summit / workshop focused on benchmarking, goal setting, strategy to improve line-of-sight, and hybrid organization structure optimization

• Enable small group design-thinking sessions for cross-functional workflows reimagination (with latest GenAI / agentic AI / embodied AI / other traditional productivity tools etc. in mind)
   

Enable a robust cross-functional AI use case intake, prioritization and tracking platform

• Establish business process (incl. stage gates, success criteria definitions etc.) and enable platform for cross-functional AI use case intake, prioritization, resource planning and progress tracking

• Establish cross-functional AI use case prioritization framework – consider business value (financial / strategic), feasibility (data readiness, integration effort) etc.

• Establish top use cases library (cross-functional / functional / small group / personal) documenting use cases specific productivity gains and adoption trends
   

Other Responsibilities

• Drive alignment of strategic direction and initiatives

• Deliver tactical support and program management

• Setup channels to drive communication and collaboration
   

Requirements

• Masters Degree with at least 4+ years of experience in strategy & operations in Semiconductor Industry

• Minimum 4 years of experience in global AI transformation program management within the Semiconductor Industry

• Minimum 4 years of experience in use cases, global program prioritization and global portfolio management within Semiconductor industry

Job Description

• Industry/ Organization Type: Workplace Safety/ Training & Consultancy
• Position Title: Chief Operating Officer (COO)
• Working Location: Kallang (walk distance from MRT)
• Working Hours: 5 Days, Monday – Friday (9am – 6pm)
• Salary Package: Basic Salary + Variable Bonus
• Duration: Permanent

Key Responsibilities

• Oversee and manage all operational functions across multiple departments and training divisions.
• Design, develop, and introduce new high-value training courses and advanced certification programs.
• Manage a broad portfolio of courses, including WSQ framework and SkillsFuture/SSG-funded training programs.
• Lead the recruitment, training, and performance management of trainers across various disciplines.
• Maintain current accreditations and pursue additional certifications with regulatory bodies (MOM, WSH Council, SSG, NEA, IRCA, NEBOSH, SCDF, NRC).
• Ensure full compliance with SSG audit requirements and uphold quality standards across all training delivery processes.
• Promote operational efficiency and drive continuous improvement initiatives throughout the organization.
• Manage and strengthen partnerships with SkillsFuture Singapore, regulatory authorities, and industry partners.
• Support business development initiatives and ensure high levels of client satisfaction.
• Work closely with regional teams to maximize the use of global resources and expertise.

APPLY NOW!!!

• Bachelor’s degree from a recognized university (Engineering or a related field).
• Minimum 8–10 years of experience in the education or training industry in senior operational leadership roles (COO, Director of Operations, VP Operations, etc.).
• Proven leadership experience managing operations across multiple departments and large trainer networks across diverse subject areas.
• Demonstrated success in managing large-scale operations (organizations with 50+ employees or revenue exceeding $10 million).
• Extensive operational knowledge across key areas including course development, training delivery, quality assurance, trainer management, and accreditation processes.
• Strong expertise in course development, with a proven track record in launching high-value and advanced certification programs.
• Strong understanding of accreditation requirements, regulatory compliance (e.g., SSG, MOM, and related bodies), and WSQ frameworks.
• Solid commercial awareness with a good understanding of the economics of training businesses.

Kindly apply through ANY of the following methods:

• Submit your application by clicking the APPLY button;
• Email your resume to Job@anradus.com.sg. Please indicate #83073 on the email subject.

Anradus Application Policy: We value each application and ensure every resume is reviewed. Our process is efficient, typically concluding within 3 working days. If you do not receive communication from us within this timeframe, it's likely that your application has not been shortlisted by our client. In such cases, we recommend continuing your job search to maximize your opportunities.

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