Total 142 Director/C-Level operations engineer job vacancies in The Philippines

Strategic & Operational Leadership

• Partner with senior leadership to execute organisational strategy and growth initiatives
• Translate business goals into clear operational plans, KPIs, and execution frameworks
• Drive operational efficiency, scalability, and service quality

Group Operations Management

• Oversee core operational functions including admissions, student services, corporate services, compliance, and internal systems
• Establish, standardise, and continuously improve operating procedures (SOPs)
• Support operational improvements across education programmes and services

Governance, Risk & Compliance

• Ensure compliance with applicable regulatory and quality assurance frameworks
• Oversee risk management, internal controls, and governance processes
• Support management reporting and policy implementation

People & Culture Leadership

• Lead, mentor, and develop a high-performing management team
• Foster a professional, accountable, and performance-driven culture
• Support workforce planning, leadership development, and succession planning

Stakeholder Engagement

• Manage relationships with institutional partners and key external stakeholders
• Represent the organisation in senior-level discussions and partnerships
• Strengthen organisational reputation and service delivery standards

Cross-Border & Multi-Entity Operations

• Support operations across multiple business units and geographies
• Ensure alignment, communication, and governance across teams

Requirements:

• Bachelor’s degree or higher in a relevant discipline (e.g. Business, Management, Education, or related fields)
• Experience within education, international education services, or related professional services
• Proven track record in managing complex, multi-function operations
• Strong capability in building systems, improving processes, and scaling organisations
• Excellent leadership, stakeholder management, and decision-making skills
• Strong communication skills and a hands-on leadership approach

Interested applicants for the above advertised position(s), please kindly email an updated copy of your resume to: gs1@talenttradersg.com

EA License No.: 13C6305

Reg. No.: R23117344 (Tiong Tian Ho)

For candidate who applied for the advertised position is deemed to have consented to us that we may collect, use or disclose your personal information for purpose in connection with the services provided by us.

Coupa makes margins multiply through its community-generated AI and industry-leading total spend management platform for businesses large and small. Coupa AI is informed by trillions of dollars of direct and indirect spend data across a global network of 10M+ buyers and suppliers. We empower you with the ability to predict, prescribe, and automate smarter, more profitable business decisions to improve operating margins.

Why join Coupa?

Responsibilities

• Oversee operations across hybrid environments including cloud and on-premises infrastructure
• Manage enterprise platforms such as Windows Server, Active Directory, virtualization, and cloud services
• Lead cloud adoption and migration initiatives, ensuring seamless transition and minimal business disruption
• Ensure infrastructure reliability, performance, and security across systems
• Drive managed services operations with a focus on SLA adherence and service quality
• Manage day-to-day operations including incident resolution, escalation handling, and service continuity
• Lead major incident management and ensure timely resolution of critical issues
• Monitor system performance and implement improvements to enhance stability and efficiency
• Oversee data center operations, including backup, disaster recovery, and business continuity planning
• Manage system upgrades, patching, and lifecycle management of infrastructure components
• Ensure readiness and execution of DR drills and recovery procedures
• Support platform standardization and automation initiatives
• Lead infrastructure transformation, migration, and onboarding projects
• Define project scope, timelines, and deliverables aligned with business requirements
• Ensure smooth transition of services into operations with proper documentation and governance
• Collaborate with cross-functional teams for successful project execution
• Ensure adherence to ITIL processes including incident, problem, and change management
• Drive risk identification, mitigation planning, and compliance with security standards
• Support audit activities and implement corrective actions where required
• Maintain accurate documentation, reporting, and governance frameworks
• Lead and mentor large, multi-technology teams across geographies
• Act as the primary escalation point for technical and operational issues
• Build strong relationships with clients, stakeholders, and internal teams
• Provide regular updates, reports, and insights to leadership on service performance
• Drive service improvement initiatives and operational efficiencies
• Promote automation to reduce manual efforts and improve delivery speed
• Identify opportunities for optimization in infrastructure and service delivery

Requirements

• 17+ years strong experience in IT Infrastructure & Data Center Operations
• Strong experience in Azure Cloud, AWS, and Hybrid Environments
• Solid experience in Windows Server, Active Directory, and Virtualization (VMware/Hyper-V)
• Experience in backup, disaster recovery, and high availability solutions
• Strong experience in ITIL processes and service management frameworks
• Experience in managing large-scale enterprise environments and global delivery models
• Hand on experience in Email Gateways and Identity Management
• Experience in DNS, DHCP
• Hands on experience in Security Tools
• Proven ability to lead technical teams and manage stakeholder relationships
• Preferred Certifications in Azure, AWS, or VMware
• Hand on experience in managed services or global delivery environments
• Experience in security, compliance, and audit frameworks
• Experience in Team management

Role Overview

We are seeking a highly experienced Program& Transformation Leader to drive large-scale operational excellence,digital transformation, and strategic growth initiatives within ourimport-export trading business (specializing in fasteners and industrialproducts).

This role blends commercial operations,supply chain optimization, technology enablement, and AI-driven transformation,ensuring scalable, efficient, and resilient trading operations across globalmarkets.

Key Responsibilities

1. Business Transformation &Operational Excellence

• Lead end-to-end transformation of import/export workflows including procurement, order management, logistics, and distribution.
• Redesign trade lifecycle processes to improve efficiency, reduce cycle times, and enhance customer experience.
• Drive automation and digitization across supply chain, documentation, and compliance processes.

2. Program & Delivery Leadership

• Manage complex, cross-functional programs involving sourcing, logistics, finance, compliance, and IT teams.
• Establish structured delivery governance, KPIs, and reporting mechanisms to ensure timely execution.
• Lead multi-vendor environments including freight forwarders, suppliers, inspection agencies, and technology partners.

3. Supply Chain & Trade Optimization

• Optimize global sourcing strategies, supplier performance, and inventory management.
• Improve demand forecasting, stock planning, and working capital efficiency.
• Identify cost-saving opportunities across procurement, freight, and warehousing.

4. Digital & AI Strategy

• Identify and implement high-impact AI and automation use cases across:
• Order processing & documentation (e.g., invoices, BL, COO)
• Demand forecasting & pricing optimization
• Customer service automation
• Drive ERP, CRM, and trade management system enhancements aligned to business goals.

5. Stakeholder & Commercial Alignment

• Partner with senior leadership to define strategic priorities and growth initiatives.
• Collaborate with sales and business development teams to improve customer onboarding and retention.
• Act as a bridge between business, operations, and technology teams.

6. Compliance & Risk Management

• Ensure adherence to global trade regulations, including customs, sanctions, and export controls.
• Strengthen governance around documentation accuracy, audit readiness, and supplier compliance.
• Manage operational and financial risk across cross-border transactions.

Key Deliverables / Success Metrics

• Reduction in order-to-delivery cycle time
• Improvement in inventory turnover & working capital
• Cost savings across procurement and logistics
• Increased automation and reduction in manual processes
• Enhanced customer satisfaction and order accuracy

Required Qualifications & Experience

Experience

• 15+ years in program management, transformation, or operations leadership
• Strong exposure to:
• Import/export trading, supply chain, or manufacturing ecosystems
• Multi-country operations and vendor management
• Proven track record of delivering large-scale transformation initiatives

Skills

• Program Leadership: Multi-stakeholder program delivery, governance, and execution
• Supply Chain Expertise: Procurement, logistics, inventory, and trade operations
• Digital Transformation: ERP systems, automation, and data-driven decision making
• AI & Innovation: Ability to identify and implement practical AI use cases
• Stakeholder Management: Executive communication and cross-functional leadership

Preferred

• Exposure to ERP platforms (SAP, Oracle, or similar)
• Background in consulting or transformation roles
• Familiarity with trade compliance frameworks (e.g., Incoterms, customs regulations)
• Good to have experience in fasteners,industrial products, or engineering goods trading

Primary Responsibilities

Operation

• Conduct daily briefings and ensure that all pertinent information is well received by team members
• Supervise and manage daily activities of the department
• Ensure that all team members are properly trained and have the tools and equipment needed to effectively carry out their respective job duties
• Educate/train team members on current safety issues to ensure compliance with all local laws and safety regulations
• Work with Design and Construction team, engineers, and/or outside architects regarding renovations and other such projects; contact contractors for bids and meet with appropriate construction supervisors
• Supervise the maintenance and of repair the interior and exterior of buildings, hotel rooms and contents
• Ensure the execution and achievement of the hotel's preventive maintenance program
• Establish and maintain procedures with regards to the security and replenishment of the hotel’s inventory and assets, such as (not limited to) tools, supplies, equipment, furniture, televisions etc.
• May be responsible for determining the security requirements necessary to ensure that hotel property, employees, guests and patrons are protected against theft, crime, and other hazards, and/or manage the relationship with a third party security firm contracted for such purposes
• Monitor budget and control expenses within all areas of the department
• Participate in the preparation of the annual departmental operating budget and financial

Team Management

• Plan for future staffing needs
• Interview, select and recruit team members
• Identify and develop team members with potential. Mentor and train appropriate employees for upward growth
• Conduct performance review with the team
• Constantly monitor team members’ appearance, attitude and degree of professionalism
• Develop, conduct maintain all staff training programs for team members, focusing on their development needs, providing them with new skills to meet the changing needs of the business
• Prepare weekly staff schedules keeping in mind anticipated business, operating budgets and standards of service
• Prepare payroll and gratuity reports
• Conduct monthly departmental meetings to provide information to team members, obtain their feedback, rectify operation issues and provide a regular forum for department communication

Other Responsibilities

• Be fully conversant with hotel fire & life safety/emergency procedures
• Comply with hotel and department policies and procedures at all times
• Attend all briefings, meetings and trainings as assigned by management
• Report for duty on time wearing clean and complete uniform at all times
• Maintain a high standard of personal appearance and hygiene at all times
• Perform other reasonable duties assigned by the Management of the Hotel

You will manage the Engineering department, ensuring the efficient running of the all hotel facilities, including all fire and life safety equipment and systems. It will be your responsibility to plan and manage all preventative maintenance work, new projects, extensions, and renovations. You will be involved in preparing the Engineering budget for the property, and will provide the Engineering knowledge for the hotel strategic and operational plans. You will monitor energy usage in the hotel, and implement initiatives to conserve energy wherever possible.

• To direct and coordinate the overall activities of the Engineering Department.
• Conform and adhere to the policies & procedures and rules & regulations as laid down by Novotel Ahmedabad in order to achieve the highest levels of guest service.
• To maintain regular inventories of the technical equipment.
• Ensure quality is adhered to in all aspects of the job, by the Engineering team.
• Any matter which may effect the interests of Novotel Ahmedabad should be brought to the attention of the Management.

Job Description

• Industry/ Organization Type: Workplace Safety/ Training & Consultancy
• Position Title: Chief Operating Officer (COO)
• Working Location: Kallang (walk distance from MRT)
• Working Hours: 5 Days, Monday – Friday (9am – 6pm)
• Salary Package: Basic Salary + Variable Bonus
• Duration: Permanent

Key Responsibilities

• Oversee and manage all operational functions across multiple departments and training divisions.
• Design, develop, and introduce new high-value training courses and advanced certification programs.
• Manage a broad portfolio of courses, including WSQ framework and SkillsFuture/SSG-funded training programs.
• Lead the recruitment, training, and performance management of trainers across various disciplines.
• Maintain current accreditations and pursue additional certifications with regulatory bodies (MOM, WSH Council, SSG, NEA, IRCA, NEBOSH, SCDF, NRC).
• Ensure full compliance with SSG audit requirements and uphold quality standards across all training delivery processes.
• Promote operational efficiency and drive continuous improvement initiatives throughout the organization.
• Manage and strengthen partnerships with SkillsFuture Singapore, regulatory authorities, and industry partners.
• Support business development initiatives and ensure high levels of client satisfaction.
• Work closely with regional teams to maximize the use of global resources and expertise.

APPLY NOW!!!

• Bachelor’s degree from a recognized university (Engineering or a related field).
• Minimum 8–10 years of experience in the education or training industry in senior operational leadership roles (COO, Director of Operations, VP Operations, etc.).
• Proven leadership experience managing operations across multiple departments and large trainer networks across diverse subject areas.
• Demonstrated success in managing large-scale operations (organizations with 50+ employees or revenue exceeding $10 million).
• Extensive operational knowledge across key areas including course development, training delivery, quality assurance, trainer management, and accreditation processes.
• Strong expertise in course development, with a proven track record in launching high-value and advanced certification programs.
• Strong understanding of accreditation requirements, regulatory compliance (e.g., SSG, MOM, and related bodies), and WSQ frameworks.
• Solid commercial awareness with a good understanding of the economics of training businesses.

Kindly apply through ANY of the following methods:

• Submit your application by clicking the APPLY button;
• Email your resume to Job@anradus.com.sg. Please indicate #83073 on the email subject.

Anradus Application Policy: We value each application and ensure every resume is reviewed. Our process is efficient, typically concluding within 3 working days. If you do not receive communication from us within this timeframe, it's likely that your application has not been shortlisted by our client. In such cases, we recommend continuing your job search to maximize your opportunities.

Anradus Pte Ltd | EA License No. 20C0161 | Angel Lim | EA Reg No.: R1769781

Job Description

• Industry/ Organization Type: Workplace Safety/ Training & Consultancy
• Position Title: Chief Operating Officer (COO)
• Working Location: Kallang (walk distance from MRT)
• Working Hours: 5 Days, Monday – Friday (9am – 6pm)
• Salary Package: Basic Salary + Variable Bonus
• Duration: Permanent

Key Responsibilities

• Oversee and manage all operational functions across multiple departments and training divisions.
• Design, develop, and introduce new high-value training courses and advanced certification programs.
• Manage a broad portfolio of courses, including WSQ framework and SkillsFuture/SSG-funded training programs.
• Lead the recruitment, training, and performance management of trainers across various disciplines.
• Maintain current accreditations and pursue additional certifications with regulatory bodies (MOM, WSH Council, SSG, NEA, IRCA, NEBOSH, SCDF, NRC).
• Ensure full compliance with SSG audit requirements and uphold quality standards across all training delivery processes.
• Promote operational efficiency and drive continuous improvement initiatives throughout the organization.
• Manage and strengthen partnerships with SkillsFuture Singapore, regulatory authorities, and industry partners.
• Support business development initiatives and ensure high levels of client satisfaction.
• Work closely with regional teams to maximize the use of global resources and expertise.

APPLY NOW!!!

• Bachelor’s degree from a recognized university (Engineering or a related field).
• Minimum 8–10 years of experience in the education or training industry in senior operational leadership roles (COO, Director of Operations, VP Operations, etc.).
• Proven leadership experience managing operations across multiple departments and large trainer networks across diverse subject areas.
• Demonstrated success in managing large-scale operations (organizations with 50+ employees or revenue exceeding $10 million).
• Extensive operational knowledge across key areas including course development, training delivery, quality assurance, trainer management, and accreditation processes.
• Strong expertise in course development, with a proven track record in launching high-value and advanced certification programs.
• Strong understanding of accreditation requirements, regulatory compliance (e.g., SSG, MOM, and related bodies), and WSQ frameworks.
• Solid commercial awareness with a good understanding of the economics of training businesses.

Kindly apply through ANY of the following methods:

• Submit your application by clicking the APPLY button;
• Email your resume to Job@anradus.com.sg. Please indicate #83073 on the email subject.

Anradus Application Policy: We value each application and ensure every resume is reviewed. Our process is efficient, typically concluding within 3 working days. If you do not receive communication from us within this timeframe, it's likely that your application has not been shortlisted by our client. In such cases, we recommend continuing your job search to maximize your opportunities.

Anradus Pte Ltd | EA License No. 20C0161 | Angel Lim | EA Reg No.: R1769781

Responsibilities
• Provide leadership and strategy for cybersecurity detection and response operations
• Develop long term strategies and roadmap to progressively mature and enhance security operations and technology to defend the company's technology assets against cyber threats. 
• Build and maintain the Singapore Security Operations Centre (SOC), develop a service catalogue to support quality and service management. Progressively reduce SOC duplication and footprint across business units to drive efficiency.
• Manage a highly specialised team of security analysts, incident managers, incident responders and threat intel specialists to effectively monitor, defend and response to cyber threats and events. 
• Develop critical in-house talent and capabilities, while leveraging on 3rd party services. Aggressively drive automation using AI and other technology.
• Take leadership role to detect, manage and respond to cybersecurity incidents and provide updates to internal stakeholders and management. Work closely with Group Risk Management (GRM) to support crisis management processes and exercises. 
• Build and maintain an effective threat intel capability and working collaboratively with other internal SOCs and partners to coordinate defensive tactics and playbooks against cyber threats.
• Provide periodic updates to internal stakeholders and management on the state of defence posture and capabilities.
• Develop close partnership with public and private sector entities to enhance threat intel and defensive capabilities, including joint cyber exercises, where it makes sense.

Requirements
• Bachelor Degree in Computer Science, Computer Engineering, Electrical Engineering or other relevant field of study
• Professional security management certifications such as Certified Information Systems Security professional (CISSP), Certified Information Security Manager (CISM), specialised SANS certifications, or other similar credentials, is required. 
• Minimum 15 years of experience as in IT or security roles.
• Minimum 10 years of practical experience managing security operations, SOCs or equivalent security programmes.
• Experience working with Internal Audit, Governance and Compliance teams. 

Competence in the following :
• Business Needs Analysis
• Business Risk Management 
• Cyber Forensics
• Cyber Incident Management 
• Cyber Risk Management 
• Partnership Management 
• Network Security
• Platform Security
• Security Assessment and Testing 
• Security Programme Management 
• Security Strategy 
• Stakeholder Management 
• Threat Analysis and Defence
• Threat Intelligence and Detection
• Security Assessment Tools
• Security Monitoring Tools
• Possesses advanced knowledge in data security, physical security, regulatory compliance, and data loss prevention strategies.
• Demonstrated expertise in communication, leadership, decision-making, talent development, and resource management.
• Have exposure to other compliance audits such as PCI, PDPA, GDPR, CCoP mostly related to security part.

Licence no: 12C6060

Job Description

Singapore Vinga International Pte Ltd is seeking a senior Director of Operations to lead the strategic and operational management of its student accommodation portfolio in Singapore.

The role will be responsible for overseeing current accommodation operations, managing service delivery standards, and driving the development and operationalisation of new accommodation assets, including the upcoming new student residence projrect.

This position requires both operational leadership and project execution capabilities, with accountability for performance, compliance, and long-term scalability of the accommodation business.

Key Responsibilities

Strategic & Operational Leadership

• Lead and oversee the end-to-end operations of student accommodation assets, including occupancy strategy, resource allocation, and operational performance
• Develop and implement operational frameworks, policies, and service standards to support business scalability
• Analyse operational data and performance metrics to drive efficiency, utilisation, and service improvements

Accommodation & Resident Operations

• Oversee resident lifecycle management including onboarding, stay experience, and issue resolution
• Ensure consistent delivery of service quality and operational reliability across accommodation sites
• Implement structured processes for occupancy planning, inventory management, and service coordination

Asset & Project Management

• Lead the operational planning and execution of new accommodation developments, including the Norfolk Road project
• Coordinate with contractors, consultants, and service providers to ensure timely project delivery and operational readiness
• Support asset utilisation planning and contribute to long-term accommodation capacity strategy

Financial & Business Operations

• Oversee operational budgeting, cost control, and revenue-related processes linked to accommodation services
• Work closely with finance to ensure accurate billing, reconciliation, and financial tracking
• Identify opportunities for operational optimisation and cost efficiency

Team & Stakeholder Management

• Lead and supervise operational staff, ensuring accountability and performance alignment
• Coordinate across internal functions and external stakeholders to ensure seamless operations
• Provide regular reporting to management on operational performance, risks, and improvement initiatives

Compliance & Risk Management

• Ensure operations are conducted in accordance with relevant regulatory, safety, and operational requirements
• Identify operational risks and implement mitigation strategies
• Maintain proper documentation, process governance, and operational controls

Requirements

• Bachelor’s degree or above in Business, Management, Hospitality, Real Estate, or related disciplines
• At least 5 years of relevant experience in operations management, asset management, or accommodation-related fields
• Proven experience in managing operations and leading teams
• Experience in project coordination, new site setup, or operational scaling will be an advantage
• Strong analytical, organisational, and problem-solving skills
• Ability to manage multiple stakeholders and projects concurrently

Additional Information

• This is a full-time position based in Singapore
• This role involves both operational leadership and project execution responsibilities
• Occasional travel may be required for business coordination, project development, or stakeholder engagement
• Suitable for candidates with experience in managing operational businesses and scaling service-based operations

Key Roles and Responsibilities are as so: 

1. Process Development & Execution Ownership: Lead a 24/7 MDE organization responsible for PD task execution, wafer runs, data quality, throughput management, and predictable delivery of development priorities. 

2. Technical & Process Ownership: Own endtoend process maturity across assigned modules, including development, qualification, release, and sustaining readiness; identify and resolve complex technical challenges inherent to TD–HVM colocation using robust metrics and learning closure. 

3. Operations Interface & Risk Management: Serve as the primary interface and escalation point between Technology Development and Fab Operations; drive HVET, singlestrand mitigation, redundancy readiness, and tool derisking strategies to ensure operational robustness. 

4. Business Process & Manufacturing Readiness: Develop and lead business processes that enable colocation benefits, including cost and move reduction, variability reduction, resource optimization, HVM BKM adoption, and New Material Introduction (NMI) readiness. 

5. Automation & Productivity Enablement: Drive automation initiatives to improve scalability, consistency, and productivity, reinvesting gains into faster learning cycles and deeper engineering capability. 

6.  Matrix Leadership & Strategic Alignment: Influence and align large, crossfunctional organizations across TD, STPG, Equipment Engineering, and Fab10 HVM; lead teams with up to 100 active participants and indirect impact across thousands of stakeholders. 

7.Quality, Safety & Talent Leadership: Champion a strong culture of safety, quality, accountability, and continuous improvement; build and develop a highperforming, multishift organization through effective talent, performance, and succession management. 

Requirements :

• Bachelor's degree or equivalent or higher in engineering or equivalent technical field 

• Minimum 10 years of semiconductor industry experience, with substantial management/leadership exposure. 

• Demonstrated track record of delivering technology and business results 

• Exceptional technical and people leadership, with a proven ability to lead large, multidisciplinary, matrixed organizations and influence outcomes across global teams.  

• Strong technical foundation in semiconductor manufacturing, including working knowledge of NAND process integration, unit processes, equipment technology, and frontend manufacturing suppliers.  

• Deep understanding of fab business processes and systems, with practical insight into the needs and operating models of both Storage Technology Group (STG) and HighVolume Manufacturing (HVM) organizations.  

• Proven ability to manage complexity and ambiguity, leveraging data, metrics, and structured problemsolving to drive clarity, alignment, and execution.

• Demonstrated success influencing and building consensus with senior technical leaders, peers, and crossfunctional partners across STG, STPG, and Fab Operations.  

• Excellent listening, communication, and presentation skills, with the ability to translate complex technical topics to all organizational levels.  

• Strong organizational and decisionmaking capability, including the ability to marshal resources (people, capital, tools, and time) to meet nearterm commitments while advancing longerterm strategic objectives.  

• Commitment to quality, safety, and operational excellence, including knowledge of quality management systems, human factors, and risk mitigation. 

• Collaborative leadership style, with a demonstrated ability to build strong partnerships, mentor teams, and promote technical capability and talent development.  

• Demonstrated alignment with Micron Values, including accountability, integrity, and continuous improvement. 

Key Responsibilities

• Lead and manage both Supply Chain and Satellite Connectivity teams, driving performance and service excellence.
• Oversee procurement, logistics, inventory management, and vendor relationships to ensure timely global delivery.
• Manage satellite connectivity operations including installations, activations, troubleshooting, and ongoing support, ensuring SLA compliance and customer satisfaction.
• Partner with Finance on budgeting, forecasting, cost control, and operational performance.
• Work cross-functionally with Sales, Engineering, and Customer Success to support customer onboarding and business growth.
• Establish KPIs, improve processes, and build a high-performing, collaborative team culture.

Requirements

• Proven senior operations leadership experience, preferably within marine telecom, maritime connectivity, or related offshore technology sectors.
• Strong understanding of supply chain operations and technical service delivery.
• Track record of managing multiple teams in complex operational environments.
• Commercially minded with exposure to budgets and cross-functional collaboration.
• Hands-on, solutions-driven, and comfortable in a fast-paced maritime setting

Warehouse & Operations Director (onsite at warehouse)

15 years of experience in Food Service, culinary industry, FMCG, Coldroom or Food Manufacturing Industry

Role Overview

We are seeking a dynamic and hands-on Operations Director to lead and drive operational excellence across our Singapore operations. This role requires a strong leader who takes ownership, builds high-performing teams, and ensures seamless operational execution.

The successful candidate will be deeply involved in daily operations, guiding teams, resolving operational challenges on the ground, and setting clear standards for performance, accountability, and workplace safety.

Key Responsibilities

Operational Leadership

• Lead and actively oversee day-to-day operations to ensure timely, efficient, and high-quality delivery of goods and services

• Take full ownership and accountability for operational outcomes, service levels, and team performance

• Manage and optimise end-to-end supply chain and logistics operations

• Identify operational gaps and implement improvements to enhance productivity and efficiency

Performance & Process Optimisation

• Analyse operational data and KPIs to drive continuous improvement and informed decision-making

• Develop, manage, and monitor operational budgets, balancing cost efficiency with service quality

• Implement process improvements to enhance operational effectiveness and scalability

Team Leadership & Development

• Build, mentor, and develop a strong operations team while fostering collaboration and accountability

• Continuously elevate team capability and performance through coaching, training, and clear expectations

• Promote a high-performance culture focused on operational excellence

Safety & Customer Excellence

• Champion workplace safety by ensuring compliance with safety regulations and best practices

• Foster a customer-centric culture that consistently delivers high service standards

Requirements

• Minimum 15 years of relevant experience in one or more of the following industries:

  • Food Service

  • Culinary

  • FMCG

  • Cold Chain / Cold-room

  • Food Manufacturing

• Strong experience in operations management, supply chain, and operational improvement

• Hands-on leader who is comfortable working closely with operations teams on the ground

• Proven experience in warehouse management within the relevant industries listed above

• Demonstrated experience in people leadership, mentoring, and team development

• Experience working as part of a management team, contributing both strategically and operationally

• Solid experience in budgeting, financial planning, and cost optimisation

• Strong problem-solving ability, adaptability, and results-oriented mindset

• Experience in the food service or culinary industry

• Proficiency in operational systems and software tools is a plus

Additional Information

• Salary: Up to SGD 12,000 basic + $100 mobile allowance + AWS + Variable Bonus

• Working Hours: Monday to Friday, 8:30 AM – 5:30 PM

• Candidate must be comfortable with hands-on operations

COMO Metropolitan Singapore is located in the heart of Singapore on Bideford Road.  It is part of COMO Orchard that brings together COMO Group’s hospitality, fashion, wellness and cuisine into one inspiring location. COMO Metropolitan Singapore’s 156 rooms and suites are spread over 11 floors with an exclusive rooftop pool bar. Guests also enjoy preferred access to Cedric Grolet’s renowned patisserie, Michelin-starred Korean steakhouse COTE and COMO Cuisine as well Shambhala’s new flagship urban wellness space and a multi-label fashion retail space curated by Club 21.

The scope of Director of Operations will involve managing the overall direction and operations of Front Office, Housekeeping, Reservations, Food and Beverage, IT and Security. You shall be required to develop specific goals, policies and strategies for your departments which shall be implemented through correct planning, organizing and training, while also ensuring that high standards, quality and maximum profitability is aimed for at all times as per standard set by COMO Hotels & Resorts.

MAIN DUTIES AND RESPONSIBILITIES

OPERATIONS TEAM

1. Oversee the entire operations of Front Office, Housekeeping, Reservations, Food and Beverage, IT and Security, paying particular attention to the service standards in accordance with COMO Hotels and Resorts
2. Maintain a positive, professional and natural manner with all guests and team members, with the aim to build rapport and loyalty to the property and COMO Hotels and Resorts
3. Provide, maintain and manage the departments environment to ensure you receive open, constructive feedback and development
4. Review structure and organization of all related departments and improve where necessary
5. Lead, motivate and manage the operational teams in the execution of their duties to maximize operational efficiency.
6. Lead, develop and empower the Head of Departments to identify opportunities and make recommendations for improving efficiency and quality of service in their respective departments
7. Ensure that standards and procedures are adhered to at all times, communicate to the relevant department heads to allow a smooth  operation
8. Adopt a flexible approach and demonstrate a ‘can do’ attitude to your team so that they feel comfortable with communicating to you. Set an example that others can follow
9. To manage and develop a service related environment, where attention to detail and both internal and external guests needs are paramount
10. Implement and evaluate policies and procedures for the operation of Front Office, Housekeeping, Reservations, Food and Beverage, IT and Security.
11. Ensure that all COMO Operations Manuals are localized, implemented and reviewed within the operational departments
12. To encourage and develop innovation and creativity, passion, and style in the departments.
13. Develop a positive and motivated team at all times
14. Adopt a ‘hands on’ approach with the teams that you are given direct responsibility for.
15. Ensure that you spend time with these teams on a daily basis and offer your support and guidance equally
16. Any other reasonable duties as requested by the General Manager or their delegate

ADMIN & GENERAL

1. Ensures highest level of guest satisfaction by providing, within hotel and group standards, extraordinary quality guest services and amenities
2. Adjust, fix, amend and correct and improve operational areas when and where possible to ensure guest satisfaction
3. Assists in overseeing and directing the personnel function of departments under your responsibility including recruitment, hiring, orientation, coaching, counseling, training, wage and salary administration, labor relations, performance appraisal and succession planning
4. Approve all divisional candidates prior to hiring process.
5. Determine training requirements and monitor training is regular & training plans are in place
6. Respond to inquiries & resolve customer complaints in a timely and appropriate manner.
7. Perform random room check and public areas to ensure standards are maintained.
8. Ensure and adjust appropriate staffing levels during peak and low occupancies
9. Approve the departmental Head of Departments leave request to ensure coverage when the hotel demand patterns and operational needs
10. Responsible for negotiating and controlling contractors in the operational departments, in conjunction with the Director of Finance and General Manager
11. Ensure uniforms, linen and toweling and all other operating equipment in the Division in controlled and sufficient for hotel needs
12. Attend weekly/ monthly meetings. Chair monthly departmental meetings as necessary
13. Motivate and lead managers and team members by example

FINANCIAL RESPONSIBILITIES

1.   Prepare all operational departments’ annual budget and monitor the departmental budgets while establishing systems that can be implemented to ensure that budget targets are reached or exceeded whilst not diminishing service quality.

2.   Prepare the yearly CAPEX and monitor that it is utilised accordingly

1. Monitor budgets and profit & loss reports on a monthly basis to ensure that any variances are analysed and explained during the appropriate meetings.
2. Implement the approved budget, ensure budgets set are achievable, control of expenditure is kept within budget, monitor costs & take corrective measures when necessary.
3. Monitor all budgets and assist the GM establishing systems that can be implemented to ensure that budget targets are reached or exceeded whilst not diminishing service quality
4. Assist with the gathering of accurate information and statistics that can assist with the creation of the annual Sales & Marketing Plan
5. Be aware of market developments and competitor activities to ensure that the property is in line/ahead of the competition both in products and services in general
6. Implement and suggest systems that maximize the revenue produced by the property facilities in order that the budget is achieved or exceeded
7. Responsible for safeguarding all company assets by ensuring that effective controls are implemented and reviewed.

Key Requirements

·        8-10 years of experience in managerial roles in Rooms/Operations Division.

·        Bachelor’s degree in Hospitality Management or related field.

·        Knowledge in MS Office and Opera is highly desirable.

·        Excellent attention to detail.

·        Responsible attitude with a calm and professional approach.

·        A positive character with a proactive approach and a self-driven attitude.

·        Customer-Centric.

·        Motivation, discretion and confidentiality.

·        Familiar with COMO brand and values.

EXTRA DUTIES

Support and contribute to COMO’s sustainability goals by implementing environmentally responsible practices within your roles and departments.

From time to time the hotel may ask you to perform duties that are not included in this job description. You should do these duties as long as the request is reasonable and will not affect your health, safety or security.