Total 628 Manager management trainee job vacancies in The Philippines

A well-established organization in the public sector is expanding its team and hiring Property Managers / Assistant Property Managers. Successful candidates will play an integral role in overseeing the maintenance and management of residential estates across Singapore and look forward to attractive performance-based bonuses.

What you will do    

• Oversee the day-to-day management and maintenance of common property, ensuring high standards of cleanliness, safety, and security.
• Plan, coordinate, and implement preventive maintenance programmes for estate facilities and building services.
• Manage and supervise contractors in the execution of maintenance, repair, addition & alteration (A&A), and replacement & renewal (R&R) works.
• Monitor project progress, workmanship quality, and compliance with safety regulations for upgrading and improvement initiatives.
• Liaise with residents, stakeholders, and service providers to ensure smooth and efficient estate operations.
• Attend to residents’ feedback, enquiries, and service requests promptly and professionally.
• Support emergency response and incident management activities when required.
• Perform any other duties and responsibilities as assigned by management

What you will need

• Degree/Diploma in Engineering or Real Estate, Facilities, Building or Estate Management
• Min 3-4 years of experience in the property or facilities management function
• Preferably possess experience in managing residential estates

Location: Central-North

Interested candidates kindly forward your CV to yiling.tan@peoplesearch.jobs(Tan Yi Ling, Reg No: R21103172). Feel free to share this great opportunity to someone who would be a great fit for this role.

All information will be kept strictly confidential. We regret to inform that only successful applicants will be contacted.

PeopleSearch Pte Ltd
EA License No: 16S8057

Objectives of this role

• Planning, coordinating and managing all phases of construction projects, including project initiation, planning, execution, monitoring and closeout.
• Establishing project objectives, scope and deliverables in collaboration with stakeholders and ensuring alignment with client requirements.
• Developing and managing project schedules, budgets and resource allocations to ensure cost efficiency and timely delivery.
• Liaising with architects, engineers, contractors and subcontractors to monitor construction progress, resolve issues and ensure compliance with specifications and quality standards.
• Managing procurement processes, including bid evaluations, contract negotiations and vendor selection.
• Oversee project budgeting and cost control and manage change orders to ensure adherence to budgetary constraints.
• Conducting regular site inspections to assess project progress, identify risks, and ensure compliance with safety protocols and regulatory requirements.
• Maintain effective communication with project team members and stakeholders to provide project updates, address concerns and foster strong working relationships.

Your tasks

• Develop comprehensive project plans, including timelines, resource allocations and procurement strategies.
• Coordinate and oversee construction activities, ensuring adherence to project schedules and specifications.
• Evaluate and select contractors and subcontractors based on qualifications, experience and cost-effectiveness.
• Monitor project progress, track key performance indicators (KPIs) and report on project status to stakeholders.
• Ensure compliance with safety regulations and legal requirements, prioritising a safe working environment for all involved.
• Manage construction project documentation, including contracts, permits, drawings and change orders.
• Conduct regular meetings to facilitate communication, address challenges and to meet project objectives.
• Provide regular updates and reports on project status, including milestones, budget updates, and any significant developments or risks.
• Implement and enforce safety protocols and ensure compliance with local building codes and regulations.
• Carry out thorough project evaluations and assessments to identify areas for improvement and implement necessary corrective measures.
• Provide leadership and guidance to the project team, fostering a collaborative and high-performance work environment.

Required skills and qualifications

• A bachelor's degree in civil engineering, construction management, or a related field.
• 3+ years of relevant experience in construction project management, with a track record of successfully delivering projects on time and within budget.
• Strong knowledge of construction methodologies, building codes and safety regulations in the Indian context.
• Excellent project management skills, including effective planning, organising and prioritising tasks.
• Proficiency in reading and interpreting technical documents, including project blueprints and construction schematics.
• Strong leadership and communication skills to manage project teams and stakeholders.
• Proficiency in construction management software, project scheduling tools and cost estimation software.
• Familiarity with sustainable construction practices and green building certifications.

Preferred skills and qualifications

• Relevant professional certification in project management or construction management, like Project Management Professional (PMP) or LEED certification.
• Knowledge of risk management and budget management principles.
• Experience in managing large-scale construction projects in India.
• Knowledge of local construction regulations, permits and approval processes.
• Proficiency in using Building Information Modelling (BIM) software.
• Experience with construction contract negotiations and claims management.
• Familiarity with lean construction principles and methodologies.
• Strong financial understanding and experience in project budgeting and cost control.

Job Scope

• Assist in BIM management activities, including the development and implementation of BIM Execution Plans (BEP) in accordance with project requirements.
• Attend and participate in BIM coordination meetings with clients, consultants, and project stakeholders.
• Review clash detection reports, coordinate resolutions, and prepare BIM presentations for project discussions.
• Coordinate and manage the preparation of as-built BIM models and documentation for project handover and client submission.
• Collaborate with Architectural, Structural, and M&E disciplines to develop, integrate, and maintain coordinated BIM models and drawings.
• Establish and manage the Common Data Environment (CDE) to facilitate document control, information sharing, and project coordination between office and site teams.
• Ensure all project stakeholders, including main contractors and subcontractors, utilize BIM models as the primary source for shop drawing extraction and development.
• Verify consistency and alignment between 2D construction drawings and 3D BIM models throughout the project lifecycle.
• Develop templates and standards for Asset Information Models (AIM) to support facility management requirements and future BIM project tenders.
• Provide BIM-related support during tender stages, including reviewing BIM scope requirements and technical submissions.
• Attend technical and coordination meetings as required to support project execution and BIM implementation.

About the role

The RDM Manager is responsible for managing day-to-day research, data, and Monitoring & Evaluation projects within the RDM function. The role translates departmental plans into concrete project scopes and timelines, oversees execution, and ensures that research and data outputs are robust, timely, and usable by operations and service teams.

The role needs a curious, self-directed problem solver who can clarify ambiguous questions, independently drive projects, engage stakeholders, synthesise and organise evidence, and turn information into actionable insights.

Responsibilities

The role contributes to Mindfull’s community mental health mission by ensuring that research, evaluation, and data initiatives are well-planned, well-executed, and practically useful for decision-making.

• Manage research and evaluation projects

Plan, coordinate, and deliver research and evaluation projects (e.g. outcomes studies, programme evaluations, needs assessments), including defining scope, methodology, timelines and resource requirements.

• Ensure methodological rigour and ethical practice

Develop and/or adapt research instruments, sampling approaches and analysis plans; ensure compliance with research ethics, data privacy and organisational policies.

• Lead analysis, synthesis and insight generation

Clean, manage, and analyse quantitative and qualitative data to identify patterns, implications and recommendations, presenting evidence in reports, dashboards, and presentations that support organisational learning, programme design and decision-making.

• Support data systems and governance

Work with IT and relevant teams to improve data collection processes, data quality checks and documentation; apply agreed data standards, and identify internal policies and SOPs for data governance, research ethics, data privacy, and dissemination.

• Stakeholder engagement and influence

Facilitate discussions with Programme/Services, Comms, HR, Finance and other functions to clarify needs, surface assumptions and co-create solutions. Engage stakeholders across different functions and seniority levels, asking meaningful questions and challenging assumptions constructively where suitable.

• Process improvement and capability-building

Identify opportunities to streamline RDM workflows, templates, and reporting; contribute to data literacy and evidence-use initiatives as assigned by the Deputy Head.

• Drive project planning and delivery

Translate broad objectives into project scopes, workplans, milestones and deliverables, anticipating risks, dependencies and stakeholder needs. Proactively identify and resolve issues that may affect project progress.

Requirements:

(Skills / Knowledge / Abilities)

• 3-5 years’ relevant experience in research, data analytics, evaluation, public policy or related fields, preferably with exposure to social services, healthcare, or public sector settings.

• Strong working knowledge of research methods and/or evaluation frameworks (quantitative and/or qualitative), including hands-on experience in designing studies, managing data and conducting analyses.

• Proficient in data tools (e.g. Excel, statistical software, survey platforms, data visualisation tools) and comfortable working with both numerical and textual data.

• Demonstrated experience leading projects or workstreams independently, including planning, coordinating with multiple stakeholders and delivering outputs to agreed timelines and quality.

• Demonstrated ability to break down ambiguous problems into key questions and information gaps, synthesising information to develop recommendations and options, and communicating reasoning clearly.

• Good written and verbal communication skills, with experience preparing structured reports and presentations for stakeholders of differing levels.

• Organised, detail-oriented and adaptable, able to manage multiple concurrent projects and deadlines.

• Some experience in supervising junior staff or interns will be an advantage.

Job Highlights:

• Located at Boon Lay

• Mon to Fri, 8.00AM to 5.45PM)

• Up to $9,000

• Bonuses

Job Summary

We are seeking an experienced Facilities Management leader to oversee the strategic planning, operations, and continuous improvement of a Facilities Management Centre. This role will drive operational excellence, lead multidisciplinary teams, manage large-scale facilities programmes, and ensure compliance with safety, quality, and regulatory requirements.

Key Responsibilities

• Lead and manage the Facilities Management Centre, ensuring alignment with organisational objectives and service standards.

• Develop, implement, and monitor facilities management programmes to enhance operational performance and service delivery.

• Manage and coordinate cross-functional teams, contractors, service providers, and internal stakeholders to ensure successful project execution.

• Oversee facilities operations, maintenance planning, asset management, emergency preparedness, and regulatory compliance.

• Drive continuous improvement initiatives through data-driven decision-making, innovation, and industry best practices.

• Manage vendor performance, contract administration, and service quality.

• Develop and manage departmental budgets, ensuring effective resource allocation and cost optimisation.

• Lead, coach, and develop facilities management professionals to build a high-performing team.

• Establish and maintain risk management frameworks to minimise operational disruptions and safeguard assets.

• Monitor programme performance and provide regular reporting to senior management.

Requirements

• Bachelor's Degree in Facilities Management, Engineering, Building, Estate Management, or a related discipline.

• At least 10–15 years of relevant experience in Facilities Management, Integrated Facilities Management (IFM), Real Estate, or related environments.

• Minimum 5–8 years of leadership experience managing large-scale facilities operations, programmes, or portfolios.

• Possession of CFME Tier 2

• Workplace Safety-related certifications (e.g. WSH or FSM)

Why Join Us?

• Opportunity to lead a high-impact facilities management function.

• Strategic leadership role with influence across large-scale operations.

• Collaborative and professional working environment.

• Career growth and development opportunities within a dynamic organisation.

Applicants who possess relevant experience for the above responsibilities are most welcome to apply. If you do not possess the above experience, your application will still be considered on individual merits and you may be contacted for other opportunities.

Please submit your updated resume in MS Words format by using the APPLY NOW BUTTON or email the updated resume to miya@mci.com.sg

By submitting your personal data and/or resume, you give consent to collection, use and disclosure of your personal data and/or resume by the company (or its agent) for the purpose of the processing and administration by the company relating to this job application.

https://www.mci.com.sg/wp-content/uploads/2025/09/MCI-Job-Applicant-Data-Protection-Notice.pdf

Kuan Mei Yang

Registration Number: R24124509

EA License No: 06C2859 (MCI Career Services Pte Ltd)

Kickstart your marketing career with hands-on experience and structured training!

We are seeking a motivated and enthusiastic Event and Marketing Associate to join our team in Singapore. This is an entry-level position suitable for individuals who are keen to develop a career in marketing and gain hands-on experience in campaign execution and customer engagement.

Training and mentorship will be provided to support your professional development.

1️⃣ Key Responsibilities

• Support the planning and execution of marketing campaigns
• Engage with customers to promote brand awareness and campaign objectives
• Work closely with team members to ensure smooth campaign operations
• Contribute ideas during team discussions and campaign brainstorming sessions
• Monitor and provide feedback on campaign performance and customer responses
• Develop communication and interpersonal skills through on-the-job experience

2️⃣ Qualifications and Skills

• No prior experience required; training will be provided
• Good communication and interpersonal skills
• Positive attitude with a proactive mindset and willingness to learn
• Able to work both independently and in a team

3️⃣ What We Offer

• Structured training and onboarding programme
• Mentorship and guidance from experienced team members
• Opportunities for skills development and career progression
• Exposure to different marketing campaigns and projects

4️⃣ Additional Information

• Position Type: Full-Time
• Location: Singapore

Only shortlisted candidates will be notified.

Location: Singapore
Industry: Data Centre | Investment | Corporate Finance
Seniority: Manager
Key Requirement: Exceptional Financial Modelling + Research on Data Centre Industry

We are seeking a high-calibre Manager, Investment & Asset Management to drive the financial performance and growth of our client's regional data centre portfolio.

This is a strategic role — you will lead end-to-end investment analysis, evaluate hyperscale and JV opportunities, optimise asset performance, and present directly to senior leadership and the Board. If you thrive in an analytical, fast-paced and high-impact environment, this role is for you.

What You Will Do

Investment Analysis & Financial Modelling

• Build sophisticated financial models for new data centres, hyperscale expansions, M&A, JV structures and redevelopment projects.

• Conduct deep-dive feasibility analysis: IRR, NPV, payback, sensitivity, utilisation ramp-up and PUE cost impact.

• Prepare high-quality investment papers and Board approval decks.

• Collaborate with engineering, commercial, and finance teams to validate assumptions (power, cooling, leasing, capacity).

Asset & Portfolio Performance

• Monitor and optimise portfolio performance: utilisation, MW yield, revenue per MW, EBITDA margins, ROIC and PUE efficiency.

• Recommend asset enhancement and repositioning strategies to improve profitability.

• Oversee lifecycle management including renewals, pricing strategies, energy optimisation and capex planning.

Management Accounting & Reporting

• Lead P&L, balance sheet and cash flow reporting for the data centre business.

• Perform variance analysis and develop annual budgets, rolling forecasts and long-term financial plans.

• Analyse cost drivers (power, cooling, maintenance, staffing, financing) and propose margin improvement initiatives.

• Track KPIs such as PUE, EBITDA, ROIC, MW yield and cash flow projections.

Presentation, Research & Stakeholder Engagement

• Produce best-in-class PowerPoint presentation decks for Investment Committee, Board, lenders and JV partners.

• Present financial insights and investment recommendations confidently.

• Conduct industry research on data centre trends, hyperscale demand, power pricing, ESG risks, regulatory landscape and competitor analysis.

• Develop dashboards and reporting packs for senior stakeholders.

Risk, Governance & Compliance

• Conduct investment risk assessments (tenant default, construction delays, power tariffs, ESG risks).

• Support due diligence, PPAs, financing documentation and lease contracts.

• Ensure strong corporate governance and compliance with internal controls and accounting standards.

Leadership

• Lead and mentor a small team of finance professionals to elevate capability, modelling standards and analytical output.

What We’re Looking For

• Bachelor’s Degree in Finance, Accounting, Business, Engineering or related fields.

• CPA, CFA or FMVA certification is a strong advantage.

• Min 5 years’ experience in investment analysis, asset management, corporate finance, FP&A or management accounting, ideally within data centres, hyperscale, technology, engineering, energy, real estate or infrastructure.

• Exceptional financial modelling skills – mandatory.

• Advanced PowerPoint deck storytelling & presentation skills – mandatory.

• Strong research capability in data centre industry trends – mandatory.

• Excellent communication skills with the ability to present confidently to senior leadership and Board members.

Why Join Us?

• Be part of an expanding regional data centre platform backed by a reputable energy & infrastructure group.

• Gain exposure to hyperscale deals, JV structures, cross-border assets and high-value investments.

• Work directly with C-suite, Board members and senior stakeholders.
  

Send your resume in to:

Key Responsibilities

Facilities Management

• Manage the day-to-day operations and maintenance of hospital buildings, equipment, and infrastructure.
• Ensure the reliability and availability of critical systems, including electrical, mechanical, plumbing, HVAC, medical gas, fire protection, and security systems.
• Develop and implement preventive and corrective maintenance programs.
• Monitor facility performance through inspections, audits, and maintenance records.
• Ensure compliance with healthcare regulations, safety standards, infection control requirements, and statutory obligations.
• Coordinate emergency preparedness, business continuity, and disaster recovery plans related to facilities.
• Manage facility-related service contracts and vendor performance.
• Oversee energy management, sustainability initiatives, and utility consumption optimization.
• Lead workplace safety programs and risk assessments to maintain a safe environment for patients, staff, and visitors.
• Manage facilities budgets, operational expenditures, and cost-control initiatives.
• Investigate and resolve facility-related incidents, complaints, and service disruptions.

Facilities Development

• Lead facility planning, expansion, renovation, upgrading, and redevelopment projects.
• Collaborate with clinical departments and stakeholders to identify infrastructure and space requirements.
• Develop project scopes, technical specifications, budgets, and implementation schedules.
• Coordinate with architects, engineers, consultants, contractors, and regulatory authorities throughout project lifecycles.
• Ensure projects are delivered on time, within budget, and in compliance with healthcare design standards and regulations.
• Conduct feasibility studies, space planning, and infrastructure assessments.
• Manage project risk assessments and mitigation strategies.
• Oversee commissioning, testing, and handover of new facilities and systems.
• Support strategic master planning for future hospital growth and service expansion.
• Implement innovative technologies and smart-building solutions to improve

Stakeholder Management

• Ensure adherence to healthcare accreditation standards and regulatory requirements.
• Maintain documentation, policies, procedures, and asset records.
• Support internal and external audits related to facilities management and development.
• Establish key performance indicators (KPIs) and monitor service performance.
• Liaise with hospital leadership, clinical users, support services, contractors, and regulatory agencies.
• Provide technical advice and recommendations on facility-related matters.
• Lead and develop facilities management teams to achieve operational excellence.

All qualified applicants, please send in your resume to:

triciagoh@recruitexpress.com.sg

Tricia Celestine Goh (R1981653)

Recruit Express Pte Ltd | Company Reg. No. 199601303W | EA License Number: 99C4599

WE’RE PURSUING TALENT – MARKETING

Building Future Leaders - We are building the next era of leaders in the sales and marketing industry.

Driven & Growth-Minded Individuals - We’re looking for people who are driven, open to learning, and ready to build something long-term.

Experience is not required - Attitude and humility matter more.

WHO WE’RE LOOKING FOR

Self-Driven Learners
• Self-motivated individuals willing to learn

Team-Oriented Individuals
• Those interested in leadership and personal growth

Open to Fresh Talent
• Fresh graduates & career switchers are welcome

WHAT YOU’LL DO

Marketing Skill Development
• Learn practical and ethical sales & marketing skills

Leadership Growth Mindset
• Work with a team to run campaigns for established brands

Client Relationship Management
• Build strong relationships with clients and customers

Leadership Growth Path
• Grow into leadership roles over time

WHAT YOU’LL GET

Hands-On Training & Support
• Hands-on training and guidance

Performance-Based Progression
• Clear, performance-based career progression

Local & Overseas Exposure
• Opportunities for local and overseas exposure

Supportive Team Environment
• A collaborative environment with strong mentorship

1-to-1 Mentorship
• Personal guidance to accelerate your growth

INTERESTED? APPLY NOW

Send in your resume and apply today.
We invest heavily in people with potential — not entitlement.

Regional Senior Business Development Manager (CSM) is responsible for driving growth of Clinical Supplies Management services across the APAC region. The role focuses on identifying and securing new opportunities with pharmaceutical and biotech companies, particularly in clinical trial supply, comparator sourcing, and global logistics solutions.

This position requires strong understanding of clinical trial operations, supply chain complexity, and regulatory environments, combined with a proven ability to build strategic partnerships and deliver commercial outcomes.

Key Responsibilities :

Business Development & Pipeline Growth

• Drive performance and achievement of assigned business development targets

• Business Development & Pipeline Growth
• Identify and pursue new business opportunities for:

o Clinical trial supply services

o Comparator sourcing and procurement

o Global logistics and distribution solutions

• Build and manage a robust pipeline of pharma and biotech clients across APAC.
• Lead end-to-end sales cycle including prospecting, proposal development, and contract negotiation.
• Liaising with global Business Development team – with respect to the effective evaluation exploitation and implementation of various business opportunities in designated territories.

Strategic Account Management

• Maintains contact with all clients in the market area to ensure high levels of client satisfaction.
• Develop strong relationships with:

o   Clinical operations teams

o   Procurement and sourcing functions

o   CRO partners and sponsors

• Position the organization as a trusted partner for clinical supply solutions.
• Drive account growth through cross-selling and long-term partnerships.
• Compiling and maintaining a database of all agreed target clients.
• Ensure that all queries received from customers which relates to products are handled within reasonable time in accordance with the company’s SOPs
• Monitor trends in:

o   Clinical trial activity across APAC

o   Therapeutic areas (e.g., oncology, rare diseases)

o   Comparator drug demand and supply challenges

Cross Functional Collaboration & Administration

• Work closely with:

o   Supply chain & logistics teams and network partners

o   Quality & compliance

o   Regulatory and QA teams

• Ensure feasibility and operational alignment for all proposals.
• Support seamless transition from sales to execution.
• Adheres to all company policies, procedures and business ethics codes and ensures that they are communicated and implemented within the team.
• Assist in business development forecasting and infrastructure utilisation.
• Compiling, reconciliation and submission of monthly sales reports related to the position.
• Understand and operate within:

o   GxP requirements (GMP/GDP)

o   Import & export regulations across APAC

 Marketing

• Formulate a marketing and engagement plan to effectively position Clinigen and communicate with prospective clients within the region
• Develop promotional material  and marketing campaigns for responsible service portfolios
• Monitor market research organization data to assess trends, changes and adapt strategies accordingly to counteract competitor activities
• Assist with arranging of regional activities, conferences, speakers, programmes and other promotional events

• Bachelor’s degree in Life Sciences, Pharmacy, or Business (MBA preferred)
• 8–15+ years of experience in:

o   Clinical trial supply

o   Pharma logistics

o   Contract Research Organization (CRO)/Contract Development & Manufacturing Organization (CDMO)/ Comparator Sourcing

• Proven track record in business development or commercial roles within pharma services
• Experience managing multi-country or regional portfolios (APAC preferred)
• Strong understanding of clinical trial supply chain & operations
• Proven track record in Business Development in Clinical Supply Management
• Up to date knowledge of market dynamics
• Good relationship with key customers in the healthcare sector within the region
• Analytical and solution-oriented mindset
• Ability to manage complex, multi-market dynamics
• Strong stakeholder management and influencing skills
• Excellent communication and interpersonal skills

In return for your valuable contributions and commitment to our organization, we are pleased to offer you an attractive and comprehensive benefits package that includes:

• A competitive monthly salary that reflects your experience, skills, and the industry standards, ensuring that you are fairly compensated for your hard work and dedication.
• A performance bonus designed to reward exceptional performance and achievements, providing you with additional financial incentives as you excel in your role.
• Ongoing professional development opportunities, including training programs, workshops, and access to resources that will help you enhance your skills and advance your career within our organization.

Job Scope:

• Lead organisation-wide strategic planning and performance management initiatives
• Drive annual planning, KPI tracking, and management reporting
• Manage cross-functional projects and stakeholder engagement
• Monitor business performance and provide strategic insights
• Lead and develop the team to achieve departmental goals

Requirements:

• Degree holder; postgraduate qualification is advantageous
• Minimum 6 years of experience in Corporate Planning, Strategic Planning, Business Consulting, or Performance Management

All qualified applicants, please click “ APPLY NOW”

Or you may send in your resume to:
Whatsapp: https://wa.me/+6597430026 
Email : kimlow@recruitexpress.com.sg

Kimmy Low Yi Ting (Kim) | CEI Registration Number: R23112122
Recruit Express Pte Ltd Company Reg. No. 199601303W | EA LICENCE Number: 99C4599

Job Description:

• Handle customer queries, lead, motivate and provide guidance to staff.

• Leading outlet to achieve sales target.

• Manage team of hair stylists and beauticians.

Job Requirement:

• Proven sales record in local hair / beauty salon industry.

• Preferably with least 2 years managerial experience in local hair / beauty salon industry.

• Good interpersonal and communication skills.

Our client, a well-established non-profitable organisation is seeking for a Risk Management Head - $ 8,500.00 + AWS + VB / CentralWest Area

Requirements

• Degree in Risk Management or relevant
• At least 6 to 8 years experience developing policies and processes based on ORM framework to integrate operational risk activities within the organisation.
• Candidates from Social Service, Healthcare or Education industry are preferred.
• Familiar with ERM, ORM and BCM framework
• Meticulous, Independent, confident

Others

• Salary up to $ 8,500.00 + AWS + VB
• CentralWest Area
• Walking distance from MRT station

Interested candidate can send in your resume (word format prefer) to grayson.su@thetalentnetwork.com.sg

Working Address: Central Business District 

Monthly Salary: UP to $4,500 (Negotiable) 

Working Hours: 6 Day Work Week 

Responsibilities & Duties:

• Oversee the daily operations of the restaurant to ensure smooth and efficient service delivery.

• Develop and implement operational plans aligned with organisational objectives.

• Manage business performance while fostering a positive customer and employee experience.

• Demonstrate strong commitment and passion for customer service and the food service industry.

• Remain adaptable and open to cross-outlet training and deployment where required.

• Able to be progressive and adaptable to read the business landscape and equipped with good analytical skills and problem-solving abilities.

• Report directly to the Restaurant Manager.

Qualifications and Requirements

• Proficiency in Japanese is required to communicate effectively with Japanese-speaking customers and provide a high level of customer service.

• Minimum 3 years relevant customer service experience

• Meticulous and detailed in their delivery of service and communication

• Experience in managing complex multi operating units

• Well-groomed and comfortable working under stress and a demanding environment;

• Positive attitude, cheerful and good interpersonal skills

• Comfortable working split shift and a 6 days work week

• Preferably ready to start immediately or within a short notice period 

Benefits

• Opportunities for overseas travel and international exposure.

• Clear pathways for career growth and professional development.
  

Nextbeat Singapore Pte.Ltd.

EA License Number: 22C1267

EA Personnel: R22110252

• Well Established Company
• Basic $3800 - $4200 + AWS + Variable Bonus
• Excellent Welfare and Benefits + Career progression
• Working location : Tuas (Transport Provided)
• Working days : Monday to Friday
• Working hours : 8am to 5pm

Job Responsibilities:

Leadership of Customer Service Team

• Lead, coach and mentor the customer service team to deliver exceptional service standards.
• Oversee team members' capability in managing sales leads effectively.
• Ensure proficiency in generating proposals, service engagement forms or eSEF, and invoicing procedures.
• Oversee daily operations of the customer service department, ensuring prompt
  resolution of customer inquiries, service issues, complaints, and escalations.
• Maintain an organized and efficient filing and database system for customer records and service documentation.
• Lead digital transformation efforts related to new systems or software.
• Manage major client accounts, including contract adherence, service reviews, annual survey and relationship building.

Achievement of Management Objectives

• Prepare and generate monthly performance and operational reports.
• Monitor adherence to standard operating procedures (SOPs) and recommend updates or improvements when necessary.
• Establish and monitor KPIs and service standards to drive customer satisfaction,
• retention, and operational performance
• Analyze customer feedback, service trends, and complaint data to identify root causes and lead service improvement initiatives.
• Implement customer service department manual, procedures, and training programs that promote consistency, efficiency, and a customer-first culture.
• Provide insights into customer trends, operational challenges, and improvement opportunities.

Collaboration with Business Development Team

• Collaborate cross-functionally with Business Development team to ensure service delivery aligns with customer expectations and regulatory requirements.
• Provide support in data analysis and insights related to customer satisfaction and sales performance.
• Consolidate and present monthly reports for key stakeholders, ensuring accurate and actionable information.

Cross-Departmental Coordination

• Liaise with key departments (Logistics, Operations, etc.) to resolve any issues that may impact customer satisfaction.
• Ensure smooth communication and effective collaboration between departments to meet customer needs and expectations.

Requirements:

• Minimum Bachelor’s Degree in Business Administration, Management Studies, or a related field

• At least 2 years of Customer service experience

Candidates are encouraged to apply this position via Apply Now button with the following information in the resume

• Work experiences and job responsibilities
• Current and Expected salary
• Reason for leaving
• Date of availability
• Education background

We regret that only shortlisted candidates will be contacted.

LIONG ZHAO GUAN (R22107632)

EA Recruitment Pte Ltd

EA License No: 21C0492