Total 2,210 Others information analyst job vacancies in The Philippines

Job Responsibilities:

• Support General Price Increase (GPI) Exercise.
• Assist in compiling monthly incentive plans for review.
• To clarify pricing terms.
• Maintenance of Rates.
• Support rate setup or updates in Express Billing.
• Assist in the central implementation of the annual general price increase for Global Customers.
• Maintenance of Global Agreements.
• Maintain and review fuel terms for Global Customers, executing updates and communicating changes to Sales.
• Support post-activation maintenance activities.
• Update Global Customer Agreement information.

Job Requirements:

• Diploma/Degree holder in any field with strong analytical background.
• Proficient in Microsoft Excel
• Meticulous and detailed, with the ability to analyse large volumes of data.

Aaron Teo Yiau Bing

CEI Reg. No. R1103712

EA License No. 99C4599

We regret that only shortlisted candidates will be notified.

Principal Responsibilities

• Client manager role in performing client due diligence (CDD) checks on prospective customers at onboarding, periodic review and on existing customers going through a material trigger event
• Responsible to manage own book of onboarding work and complete by targeted timeline
• Outreach to customers in obtaining KYC information and documents, hand holding clients through the CDD process
• Review the information and documents provided by customers during this process, ensure that all information and documents collected are good to satisfy regulatory requirements
• Work with the relationship management team in completing a risk assessment profile for each of these customers
• Work closely with the relationship management team on daily request handling
• Active stakeholder management – day-to-day work and resolutions of issues with Compliance, Operations, KYC teams, etc.
• Assist the team in completing ad hoc projects and provide support for urgent requests
• Preparation of data to track completion progress and MI reporting

Requirements

• University degree in Banking or Finance or any related major
• At least 2-3 years of experience in performing due diligence checks on corporate customers
• Proficiency in AML/CFT regulations and guidelines
• Sensitive to operational and financial crime risks
• Self-starter to take up ad-hoc tasks and projects, demonstrate management and leadership aptitude
• Proven ability to prioritize competing demands
• Possess good Microsoft Office skills

Interested Applicants, please email your resume to rupa.kankariya@manpower.com.sg (R1441955), stating the position as the subject title in the email. All Applications will be handled with strict confidentiality.

As a KYC specialist, your key responsibilities include:

• Analyse client profile to determine the required KYC information as per procedure
• Support the review and collection of KYC documentation for new and analysing existing client documents across client types i.e. individuals, corporates, funds and FIs.
• Conduct preliminary due diligence checks, name screening, background checks and basic risk assessments in accordance with internal AML/CFT/CPF guidelines
• Coordinate with internal stakeholders and clients to obtain required documents and resolve KYC-related issues or queries
• Assist in tracking and monitoring on boarding pipelines, outstanding items, and periodic review schedules
• Escalate KYC deficiencies or red flags to senior team members for further assessment
• Support documentation and maintain a data matrix for regular team review, reporting, audit, or regulatory request
• Participate in process improvement discussions and contribute ideas to enhance operational efficiency
• Maintain proper records and ensure data integrity across internal systems
• Escalation of operational, regulatory and other risks to line manager and functional leads as appropriate; contributes to the development and implementation of mitigation or control solutions as required.

Our ideal candidate

• 1 to 4 years of relevant experience in KYC/CDD or client on boarding (Analyst: 1–2 years | Associate: 3–4 years)
• Proficient in KYC Profiling
• Knowledgeable and experienced in account documentation, sophisticated AML/KYC knowledge in banking or financial industry
• Ability to develop a good knowledge of the customer base, with sensitivity to customer needs.
• Familiar with AML/CFT/CPF standards and regulatory expectations (CRS, FATCA, SIP, etc.)
• Mature, strong attention to detail, analytical mindset and problem solving ability with excellent interpersonal skills and a compliance-oriented attitude
• Effective communication skills and willingness to liaise with both clients and internal stakeholders
• Team player who can multitask effectively and follow through assignments within a tight schedule with a proactive attitude and willingness to learn
• Proficient in Microsoft Excel; experience with data tracking and basic analysis preferred
• Any AML/CAMs certifications is a plus but not mandatory

Angela Teh Ling Wei

(CEI No.R1104464)

Recruit Express Pte Ltd

EA License No. 99C4599

Job Overview:
The Project Finance Analyst role involves partnering the Project Directors, particularly Head of Development and theManaging Director of Development in managing Lendlease’s Development businessesduring Delivery phase. 

The individual would be responsible for the financial control, financial planning and analysis, and management reporting of the project entities by providing insights to manage business outcomes.

Keystakeholders are MD of Singapore, MD Development, Project Directors, GMFs

Responsibilities:
1. Project Finance Support:

• Financial Modelling – Develop and run detailed financial model for the mixed-use project with an Asset Management intent. Identify key investment drivers, conceptualise scenario analysis with sensitivities and assess impact to the development using IRR, NPV, MOC and other key performance indicators.
• Support Various Asset Classes - Asset development financials, operation revenue and expenses by working closely with asset development team (product delivery team, leasing team and operation team) in assessing variation orders, leasing deals and operating expenses forecast impact on asset returns in Excel, Dynaor Yardi.
• Debt and Equity Management – Work with treasury to optimise project structuring (cash flow, hedging, interest rates, debt covenants and tax).
• Commercial Contract Review – Formulate or review commercial terms for contracts to ensure advantageous impact to project cash flow streams and asset financials
• Market Research and Analysis – where required, conduct market research on key assumptions including: residential sale transactions, leasing deals, valuation movements and CPI, WACC.
• Asset Review – Assist with asset analysis and review of the existing assets, which may include strategic positioning, revenue optimisation and cost efficiencies, review of lease renewals, asset enhancements, sustainability, valuation, budgeting and any other ad-hoc requests.
• Presentation/Report Writing – Assist in the preparation of internal and external presentations, reports and Board papers.
• Project Administration and Transaction Readiness – Ensure a systematic filing process is in place. Not limited to due diligence, transaction, valuation, legal, SPV, development, financial documentation etc.
• Stakeholder Management Collaborate with key stakeholders to ensure relevant and accurateinformation is collated. Proactively supporting the needs of the team and widerbusiness where requested.
  

2. New Business Support

• Support and provide financial analysis to support commercial decision making.
• Assist with deal/bid leads in crafting Investment Committee Papers to achieve desired outcome
• Assist with project pipeline planning and management of pipeline status updates.

Requirements:

• Real estate experience preferred.
• Professional qualifications which may include CA, ACCA or CPA qualifications
• Minimum degree qualified (finance, mathematics, economics, real estate or engineering preferred)
• Experience financial planning and analysis, preferably in real estate sector.
• Minimum 3 years work experience in either public accounting or commercial environment
• Candidates from Audit firms with real estate exposure are welcome to apply.
• Strong understanding and ability to apply accounting standards.
• Advanced financial modelling in excel.
• OracleR12, Yardi desirable.

Others:
Work Location: PLQ
Work hours: Mon-Fri 8.30am to 5.30pm
Salary: up to $7,200 per month
Reports to: Senior Finance Manager

Jessica Nguyen Huynh Thanh Truc

CEI Reg. No. R23113787

EA License No. 99C4599

We regret that only shortlisted candidates will be notified.

The Opportunity

• Adecco is partnering our client, a leading global technology organisation, to search for a Privacy Support Specialist (South Korea Local Agent).
• The ideal candidate will play a critical role in supporting user privacy inquiries and ensuring compliance with Korean data protection regulations (PIPA), while delivering high-quality, user-centric support in a fast-paced environment.
• Role will be 100% onsite due to nature of role (no WFH).

The Talent

• Native-level Korean (written and spoken) to answer phone calls from Native South Korean users.
• 1–3 years of experience in customer support, operations, compliance roles
• Strong understanding of handling sensitive user data with confidentiality and discretion
• Excellent verbal and written communication skills with strong attention to detail
• Customer-oriented mindset with empathy and professionalism in handling user issues
• Strong organisational and multitasking abilities in a fast-paced environment
• High level of accuracy with strong documentation skills
• Proficient in Microsoft Office and able to quickly learn internal systems
• Ability to work Korean business hours (8:00 AM – 5:00 PM SGT)

Nice to have:

• Experience in privacy, data protection, or regulatory compliance
• Familiarity with data subject rights (access, correction, deletion requests)
• Understanding of PIPA or other data privacy regulations
• Experience working in a global or tech-driven environment

The Job

• Handle inbound calls and inquiries from South Korea users regarding privacy and data-related matters
• Accurately capture and document user details, issues, and case information
• Assess and categorise inquiries (e.g. privacy requests, account access, data rights)
• Complete intake forms and route cases to internal teams within defined SLAs
• Maintain accurate records in line with data privacy and compliance standards
• Follow SOPs for complaint handling and data protection processes
• Participate in compliance training and support regulatory audits when required
• Track and report inquiry volumes, trends, and escalation patterns
• Assist with reporting of data incidents and support internal coordination
• Collaborate with cross-functional and global teams to ensure smooth operations

Next Step

• Send your updated resume to: jason.lew@adecco.com
• We regret to inform that only shortlisted candidates will be contacted

Jason Lew Hong Kang

EA Licence Number: 91C2918

Personnel Registration Number: R1876435

Job Responsibilities:

·       Conduct comprehensive KYC reviews across various risk categories, ensuring compliance with regulatory requirements and internal standards, including timely monitoring and remediation of expiring records.

·       Perform client identification, verification, screening (PEP/sanctions), and enhanced due diligence such as adverse media checks; escalate suspicious activities and highlight AML concerns to senior stakeholders.

·       Collaborate with internal teams and relationship managers to obtain required information, maintain high-quality review standards, complete QC and approval processes, and address any operational or procedural issues promptly.

·       Escalating high risk matters to relevant team

·       Adhoc tasks and projects as assigned

Job Requirements

·       Minimum Diploma in a related discipline

·       Minimum 3 years of relevant experience

·       Able to start immediately or within short notice

Interested candidates, kindly email your detailed resumes in MS word format to joseph.koh@ambition.com.sg

Attention to Joseph Koh Wei Jie(R1873431)

Shortlisted candidates will be notified

www.ambition.com.sg

EA Registration Number: R1873431

Data provided is for recruitment purposes only

Business Registration Number:200611680D. License Number: 10C5117

Role Purpose

The Pricing Analyst supports the delivery of EMAP’s regional pricing strategy, with a primary focus on supporting commercial deals through robust pricing analysis, governance, and insight.

The role works closely with Sales and the Strategic Pricing Business Partner to ensure pricing decisions are data led, compliant, and aligned to regional and central pricing frameworks. This is a development role, building strong commercial capability and exposure to pricing decision making.

Key Accountabilities

Deal Support & Pricing Execution

• Support regional sales teams on renewal, upsell, and new business deals through accurate pricing analysis and recommendations
• Assess deal pricing against rate cards, discount guardrails, and value frameworks within agreed approval thresholds.
• Model pricing scenarios to highlight commercial impact, risks, and trade offs.
• Ensure all deal pricing is clearly documented and approved in line with governance.

Pricing Governance & Performance Insight

• Operate within established pricing policies, approval frameworks, and controls to protect yield and margin.
• Track and report on pricing activity, including discounting, yield, and revenue risk at deal level.
• Identify and flag pricing inconsistencies, leakage, or non‑standard activity to the Strategic Pricing Business Partner.

Stakeholder Support & Capability Development

• Act as a first point of contact for day‑to‑day pricing queries from market sales teams.
• Provide clear guidance on pricing approach, processes, and tools.
• Build strong understanding of EMAP’s products, customers, and commercial priorities, progressing capability toward a full Pricing Business Partner role.

Location: PLQ

Duration: 6-12 months

Working Hours: Mon-Fri 8.30am to 5.30pm

Salary: Up to $7200

Job Responsibilities:

• Develop and maintain financial models to evaluate real estate and mixed-use development projects.
• Perform investment analysis, scenario modelling, and assess project returns (IRR, NPV, cash flow).
• Support asset management activities including budgeting, revenue optimisation, cost analysis, leasing, and asset performance reviews.
• Assist with debt financing, project structuring, commercial contract reviews, and transaction due diligence.
• Conduct market research and financial analysis to support investment decisions and new business opportunities.
• Prepare investment papers, presentations, reports, and board materials.
• Coordinate with internal stakeholders across development, leasing, operations, finance, and treasury teams.

Job Requirements:

• Degree in Finance, Accounting, Economics, Real Estate, Engineering, or related disciplines.
• Minimum 3 years of experience in finance, investment analysis, FP&A, audit, or real estate finance.
• Strong financial modelling and Excel skills.
• Professional qualifications (CA, ACCA, CPA) are advantageous.
• Experience with Yardi, Oracle, or similar financial systems is a plus.

Ally (Kubota Ayako)
CEI Reg. No. R26161457
EA Lic: 99C4599
Recruit Express Pte Ltd

• Support theproduction of scalable and optimised AI or machine learning (ML) models.
• Focus on building algorithms for the extraction, transformation and loading of large volumes of real-time, unstructured data to deploy AI or ML solutions from theoretical datascience models.
• Run experiments to test the performance of deployed models, and identifies and resolves bugsthat arise in the process.
• Work in a teamsetting and apply knowledge in statistics, scripting and programming languages required by the firm.
• Work with therelevant software platforms in which the models are deployed.

Mandatory Skills Description:

• Minimum of 6 to 9 years of experience to implement the solution
• Multi-Agent System Design & Orchestration
• Full-stack AI Integration (Frontend to Backend)
• AI Safety, Guardrails & Governance
• Enterprise Application Integration & AI Orchestration
• High-Scale Vector Database Management
  
  
  

Executive Summary

Smart IMS Inc provides Digital technology & Cloud transformation services, Application & Infrastructure Management Services, Unified Communications and Insurance implementation services to customers across the Americas, Europe, Middle East, and Asia-Pacific regions. As the trusted technology and business partner of leading MNCs, including Global Investment Banks, Smart IMS is also a Microsoft Gold Certified Partner, Oracle Platinum Partner and AWS MSP Partner.

We are looking for a Junior Project Manager in Singapore to support our client which is a leading global investment bank. This role combines project delivery, PMO governance, analytics, and stakeholder management. The successful candidate will support the planning and execution of projects, while leveraging data, reporting, and AI-driven insights to enhance decision-making and project outcomes.

Key Responsibilities

• Support the end-to-end planning, execution, tracking, and delivery of multiple projects, ensuring milestones, dependencies, risks, and deliverables are effectively managed.
• Partner with business, technology, and vendor stakeholders to define project scope, coordinate activities, resolve issues, manage change requests, and drive projects to successful completion.
• Facilitate project meetings, workshops, and governance forums, ensuring timely follow-up of actions, risks, issues, and decisions.
• Maintain PMO standards, governance frameworks, project documentation, and reporting processes across the project portfolio.
• Develop dashboards, reports, and executive presentations using Tableau, Power BI, or similar tools to provide actionable insights for stakeholders and leadership.
• Leverage analytics, automation, and AI tools to improve project tracking, forecasting, reporting efficiency, and decision-making.
• Monitor project KPIs, identify deviations from plans, and recommend corrective actions to support successful project outcomes.
• Capture lessons learned, best practices, and continuous improvement opportunities to strengthen project delivery capabilities.
  

Required Skills & Qualifications:

• Bachelor's degree in Business, Engineering, Information Technology, Data Analytics, or a related discipline.
• At least 2–5 years of experience in project management, PMO, project coordination, or related roles.
• Good understanding of project management methodologies and delivery frameworks, including Agile and Waterfall.
• Experience managing project plans, risks, issues, dependencies, stakeholders, and project reporting activities.
• Hands-on experience with data visualization and reporting tools such as Tableau, Power BI, or similar platforms.
• Strong analytical skills with the ability to interpret data and translate insights into meaningful recommendations.
• Excellent communication, stakeholder management, presentation, and facilitation skills.
• Advanced proficiency in Microsoft Excel and PowerPoint.
• Exposure to AI, automation, or digital productivity tools is advantageous.

Executive Summary

Smart IMS Inc provides Digital technology & Cloud transformation services, Application & Infrastructure Management Services, Unified Communications and Insurance implementation services to customers across the Americas, Europe, Middle East, and Asia-Pacific regions. As the trusted technology and business partner of leading MNCs, including Global Investment Banks, Smart IMS is also a Microsoft Gold Certified Partner, Oracle Platinum Partner and AWS MSP Partner.

We are looking for an experienced and detail-oriented HR Support Executive to handle end-to-end HR operations and compliance matters. The ideal candidate should have strong knowledge of MOM regulations, CPF/IRAS submissions, with hands-on experience in work pass management.

Key Responsibilities:

HR Operations & Compliance:

• Manage all MOM-related activities including EP, S Pass, and Work Permit applications, renewals, cancellations, and quota management.
• Ensure compliance with MOM employment mandates, including TAFEP and TADM guidelines.
• Maintain accurate employee records in accordance with Singapore employment laws.
• Liaise with MOM, CPF Board, IRAS, and other government agencies as required.
• Stay updated with HR regulations and ensure the organization remains compliant with statutory requirements.

Payroll & Vendor Management:

• Prepare and validate monthly payroll inputs and coordinate with external payroll vendors for accurate and timely salary processing.
• Handle statutory contributions such as CPF, SDL, SHG funds, and IRAS submissions (IR8A, AIS).
• Reconcile payroll discrepancies and ensure accuracy in employee data.
• Manage HR-related vendor relationships (e.g., recruitment agencies, manpower suppliers).

HR Administration & Reporting:

• Maintain and update employee HRIS records.
• Prepare HR reports and analytics as needed.
• Support internal and external HR audits.

Requirements:

• At least 1 – 2 years of hands-on HR experience, preferably in a generalist or HR operations role.
• MOM management (EP, S Pass, WP handling)
• CPF and IRAS submissions
• TAFEP and TADM policy knowledge
• Payroll input management and vendor coordination
• Employee onboarding and exit processes
• Strong understanding of Singapore employment laws and HR compliance.

Nice to Have:

• Exposure to regional HR practices or multinational setups.

Project Description: We are seeking a skilled and experienced Data Engineer to join our Data & Analytics team. The ideal candidate will have a strong background in Snowflake SQL, investment reporting data, and financial knowledge related to investment management. As a Data Engineer, you will play a critical role in designing, implementing, and maintaining our data infrastructure to support investment reporting and analytics.

Responsibilities:
- Design, implement, and maintain scalable and efficient data pipelines using Snowflake and SQL.
- Develop data models, ETL processes, and data integration workflows to ensure high data quality and reliability.
- Optimize data storage and retrieval performance in Snowflake.

Data Manipulation and Transformation:
- Perform complex data manipulation and transformation using SQL to prepare data for analysis and reporting.
- Implement data cleansing, aggregation, and enrichment processes to ensure data accuracy and consistency.
- Develop and maintain reusable SQL scripts and stored procedures for data processing.

Collaboration and Support:
- Collaborate with data analysts and other stakeholders to understand data requirements and deliver solutions that meet their needs.
- Provide technical guidance and mentorship to junior data engineers and other team members.
- Work closely with IT and DevOps teams to ensure seamless data integration and deployment.
- Data Layer Preparation:

Design and build data layers to support various analytical and reporting needs.
- Ensure data layers are well-documented, easily accessible, and performant.
- Implement data governance and security best practices to protect sensitive information.
- Performance Tuning and Optimization:

Monitor and optimize the performance of data pipelines, databases, and queries.
- Identify and resolve performance bottlenecks to ensure timely and efficient data processing.
- Stay up-to-date with the latest trends and best practices in data engineering and apply them to improve our data infrastructure.
Mandatory Skills Description:
- Bachelor's degree in Computer Science, Information Technology, Engineering, or a related field

Experience:
- Minimum of 1-2 years of experience in data engineering, with a strong focus on SQL and data manipulation.
- Proven experience working with Snowflake or other cloud-based data warehousing solutions.
- Experience with Tableau
- Strong background in designing data model and building scalable data pipelines and data models.
- Solid understanding of financial instruments, investment operations, investment reporting and portfolio management concepts.
- Knowledge of investment performance measurement, risk analysis, and portfolio management concepts.

Skills:
- Expert-level proficiency in SQL, with the ability to write complex queries and optimize them for performance.
- Strong experience with ETL tools and processes.
- Familiarity with Tableau
- Knowledge of data governance, security, and compliance best practices.
- Excellent problem-solving and analytical skills.
- Strong communication and collaboration skills.

Nice-to-Have Skills Description:
- Familiarity with programming languages such as Python, LLM, Langchain

Company: Gridlines

Gridlines is a rapidly growing financial modelling consultancy practice. We transforming the world of financial modelling, helping our clients to make complex financial decisions quickly and with confidence.

We love to work with exciting clients that are making a big impact on the world around us, helping to tackle some of the world's greatest challenges.

We plan to continue our rapid expansion and are looking for the brightest and best talent to join us on this journey.

Role:

• We are seeking an experienced model audit professional that is passionate about financial modelling and driven by growth.
• You will work with a team of modelling professionals to analyse and review complex financial models, ensuring they are robust and reliable.

Operations:

• Support financial model audit assignments, ensuring accuracy and compliance with both client expectations and industry standards.
• Use a combination of software checks and parallel model development to identify modelling errors.
• Take ownership of specific assignments and projects, demonstrating initiative and dedication to achieving high-quality outcomes.
• Contribute to the development and enhancement of our financial modeling methodologies and tools, driving continuous improvement and innovation.
• Prepare comprehensive model documentation detailing assumptions, methodologies, and results.
• Maintain meticulous records of modeling processes and methodologies to uphold our high standards and ensure consistency.
• Assist in developing project plans, timelines, and resource allocation to ensure efficient and effective project delivery.
  

People:

• Collaborate closely with team members, learning and contributing to assignments.
• Communicate model findings and insights effectively to clients and internal teams.
• Simplify complex financial model issues to make them understandable for non-technical stakeholders.

Key Skills and Qualifications:

• We hire exceptional individuals on a contractual basis of 6 months who can demonstrate our core values of Drive, Innovation, Collaboration and Excellence.
• 1-2 years of relevant experience in a financial analysis role within a recognised advisory practice or large corporate setting.
• A good appreciation of accounting concepts
• An understanding of Project Finance concepts.
• Strong analytical skills with a foundation in building and operating financial models using Excel.
• Degree qualified in a numerate discipline, with a postgraduate qualification in accounting or finance beneficial.
• Experience with the FAST financial modeling standard is desirable.

• A competitive base salary with flexible working arrangements, including a mixture of office-based, working from home, and working on client sites.
• Significant opportunities for professional growth and development as we expand.
• Access to cutting-edge financial modelling tools and resources.
• Collaborative and supportive team culture.

Company: Gridlines

Gridlines is a rapidly growing financial modelling consultancy practice. We transforming the world of financial modelling, helping our clients to make complex financial decisions quickly and with confidence.

We love to work with exciting clients that are making a big impact on the world around us, helping to tackle some of the world's greatest challenges.

We plan to continue our rapid expansion and are looking for the brightest and best talent to join us on this journey.

Role:

• We are seeking an experienced model audit professional that is passionate about financial modelling and driven by growth.
• You will work with a team of modelling professionals to analyse and review complex financial models, ensuring they are robust and reliable.

Operations:

• Support financial model audit assignments, ensuring accuracy and compliance with both client expectations and industry standards.
• Use a combination of software checks and parallel model development to identify modelling errors.
• Take ownership of specific assignments and projects, demonstrating initiative and dedication to achieving high-quality outcomes.
• Contribute to the development and enhancement of our financial modeling methodologies and tools, driving continuous improvement and innovation.
• Prepare comprehensive model documentation detailing assumptions, methodologies, and results.
• Maintain meticulous records of modeling processes and methodologies to uphold our high standards and ensure consistency.
• Assist in developing project plans, timelines, and resource allocation to ensure efficient and effective project delivery.
  

People:

• Collaborate closely with team members, learning and contributing to assignments.
• Communicate model findings and insights effectively to clients and internal teams.
• Simplify complex financial model issues to make them understandable for non-technical stakeholders.

Key Skills and Qualifications:

• We hire exceptional individuals on a contractual basis of 6 months who can demonstrate our core values of Drive, Innovation, Collaboration and Excellence.
• 1-2 years of relevant experience in a financial analysis role within a recognised advisory practice or large corporate setting.
• A good appreciation of accounting concepts
• An understanding of Project Finance concepts.
• Strong analytical skills with a foundation in building and operating financial models using Excel.
• Degree qualified in a numerate discipline, with a postgraduate qualification in accounting or finance beneficial.
• Experience with the FAST financial modeling standard is desirable.

• A competitive base salary with flexible working arrangements, including a mixture of office-based, working from home, and working on client sites.
• Significant opportunities for professional growth and development as we expand.
• Access to cutting-edge financial modelling tools and resources.
• Collaborative and supportive team culture.

 - Develop, manage, and optimize agent schedules to align with forecasted demand and service level targets across in-house and BPO teams.

· Make real-time adjustments to schedules in response to unexpected changes such as call volume spikes or staffing availability, in accordance with standard operating procedures (SOPs).

· Allocate shifts, breaks, and off days by balancing agent preferences, contractual agreements, and business needs.

· Monitor schedule adherence, identify deviations, and proactively address non-compliance or productivity issues with the Operations team.

· Maintain accurate and up-to-date headcount forecasts based on historical trends, seasonal patterns, and business forecasts.

· Generate and analyze WFM performance reports, including schedule adherence, coverage gaps, utilization, and staffing efficiency.

· Provide administrative support to the WFM Manager and contribute to ongoing operational improvement initiatives.

·   Act as a point of contact for scheduling-related inquiries from agents, team leads, and managers, ensuring timely and accurate responses.

· Liaise with internal departments and external BPOs to resolve cross-functional issues impacting workforce planning.

· Support short-term planning and coordination of training, meetings, and departmental activities.

· Proactively communicate issues that may impact service performance and escalate accordingly.

· Uphold and execute planning strategies with a moderate level of autonomy, following established processes and guidelines.