Role Overview
The Guest Experience Team Member delivers an exceptional in-club experience for every person who walks through our doors.
You are the face of The Ice Bath Club. You welcome members, guide them through their experience, and ensure the club runs smoothly at all times.
This is not a passive role. You are active, present, and engaged — creating energy, building relationships, and helping people feel their best.
Key Responsibilities
1. Member Experience
Welcome every member with energy and professionalism
Guide first-time guests through the experience (sauna, ice, recovery flow)
Build relationships with regular members
Create a friendly, social, and inclusive environment
Ensure every member leaves feeling better than when they arrived
2. Member Engagement & Community
Actively engage with members — don’t wait to be approached
Introduce members to each other where appropriate
Support events, activations, and guided sessions
Help build a strong sense of community in the club
3. Operations & Daily Standards
Maintain high cleanliness standards across all areas
Manage towels, water stations, and general upkeep
Support opening and closing procedures
Monitor flow and usage of the space
Ensure the club always looks and feels premium
4. Product Knowledge
Understand ice bath, sauna, and recovery protocols
Confidently guide members on how to use the facilities
Support first-time users with clear and simple instruction
Promote safe and effective use of all facilities
5. Administration
Manage check-ins smoothly and efficiently
Understand memberships, packs, and offers
Answer member questions clearly and confidently
Capture leads and support basic sales conversations
6. Facilities & Safety
Monitor ice baths, sauna, and hot baths
Ensure all areas are clean, safe, and operational
Identify and report any issues immediately
Follow all safety and emergency procedures
Core Skills
Member Interaction
Product Knowledge
Operations Execution
Communication
Problem Solving
Who We’re Looking For
Friendly, confident, and people-oriented
High energy and positive attitude
Reliable and detail-oriented
Comfortable working in a fast-paced environment
Willing to learn and take ownership
Passion for health, recovery, and community
Final Note
This role is for people who enjoy being around others, staying active, and creating great experiences.
You are not just managing a space — you are helping people build better routines and feel better every day.
