Total 63 job vacancies by Rapsys Technologies Pte. Ltd.

Job Description 

• Monitor and manage the system to ensure that all system parameters are optimum. 
• Escalated to the necessary teams if there is any abnormality to the systems or the system parameters are less optimum. 
• Manage number of inbound and outbound calls in a timely manner 
• Follow communication “scripts” when handling different topics 
• Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives 
• Build sustainable relationships and engage customers by taking the extra mile 
• Keep records of all conversations in our call center database in a comprehensible way 
• Collect, collate, compute and calculate the various support KPIs 
• Colate, computeand calculate the various system performance from system/application logs. 
• Other administrative tasks, documentation and creation reports to be assigned. 
• Conduct investigation activities to be assigned. 

JobRequirements 

• Diploma, Higher NITEC in Electrical, Electronics, IT or equivalent 
• Minimum 1 to 2 years of relevant experience 
• Relevant experience as a monitoring center engineer 
• Experience in electrical/mechanical drawing, service/repair manuals and or diagrams will be added advantage 
• Basic knowledge in Networking and Database management will be added advantage 
• Airport operations background will be added advantage 
• Strong communication and interpersonal skills. Self-starter, self-motivated and critical thinker who embraces challenges 
• Ability to work responsibly, independently and in a team 
• Able to interact with all levels of people and work under stress 
• Willing to work on a 12-hour rotational shift pattern, which includes day, night,weekends, public holidays etc. 
• Training will be provided 

Workinghours 

Rotating 12 hours shift or as assigned. 

4days 12 hours and 3 days rest 

Followed by 3 days 12 hours and 4 days rest

Key Responsibilities:

• Develop and maintain backend services using Golang
• Build REST APIs and microservices for system integrations
• Collaborate with DevOps, QA, and frontend teams
• Optimize performance, scalability, and reliability
• Troubleshoot production issues and ensure timely resolution
• Follow best practices, contribute to code reviews, and maintain documentation

Required Skills & Experience:

• 1–5 years of experience in backend development with Golang
• Strong understanding of REST APIs and microservices architecture
• Experience with MySQL and testing frameworks
• Knowledge of concurrency (goroutines, channels)
• Familiarity with Git and software development best practices
• Good problem-solving and communication skills

Preferred:

• Experience with Docker, Kubernetes, and CI/CD pipelines
• Exposure to cloud platforms (AWS, Azure, or GCP)

• 6years of experience in the field of business analysis.
• Ability to analyse complex data sets, identify patterns, and derive meaningful insights to support decision-making and problem-solving.
• Excellent verbal and written communication skills to effectively interact with stakeholders, convey technical information clearly and create comprehensive documentation.
• Understanding of business processes, workflows, and industry-specific knowledge to align solutions with organisational goals and strategies.
• Capability to identify issues, evaluate alternatives, and propose innovative solutions to address business challenges.
• Familiarity with business analysis tools, data analysis software, and an understanding of software development methodologies
• Expertise in gathering and documenting detailed business requirements, creating functional specifications, and user stories.
• Skill in managing relationships and expectations among diverse stakeholders, including clients, users, developers, and management.
• Ability to adapt to changing project scopes, priorities, and timelines while remaining focused on delivering quality outcomes. Previous experience in Insurance Domain is a value add - Data Engineer understanding make it more effective

Role: Java Developer

JD:
Responsible for designing, developing and testing software modules, ensuring optimal functionality and integration within complex systems. The role demands a combination of in-depth technical expertise and collaboration with cross-functional teams to innovate and deliver high quality software solutions.

• Design, develop, and maintain software modules ensuring adherence to software engineering best practices
• Collaborate with cross-functional teams to define software requirements and to ensure alignment of deliverables with business objectives
• Produce robust software builds from source code, meeting defined performance and security criteria
• Lead and participate in code reviews, ensuring quality and adherence to coding standards
• Conduct system integration tests, diagnose faults, and foster continuous improvement in software robustness and efficiency
• Utilize the latest development methodologies to innovate and enhance the software delivery process
• Contribute to architectural and system design decisions, ensuring scalability, reliability, and maintainability
• Mentor junior engineers, share software engineering best practices and domain knowledge

• Dedication to producing clean, efficient, and maintainable code with a focus on robust software design
• Proficient in backend and frontend programming languages and deep understanding of software development life cycle
• Demonstrated knowledge of software architecture, design patterns, and best practices
• Ability to lead and contribute to the evolution of software engineering standards and practices
• Strong analytical and problem-solving skill

Role: Cloudera Admin

JD:
We are looking for a motivated Hadoop Administrator with 3 years of handson experience in managing Cloudera Hadoop environments You will support daily platform operations assist in patching upgrades and participate in migration activities under senior guidance

Key Responsibilities

Monitor Hadoop cluster performance and ensure service availability

Handle incident management and perform vendor log collection for Cloudera products

Execute application stopstart and configuration requests as per operational needs

Collaborate with OS Storage Network and Compute teams for crossplatform support

Assist in job failure analysis queue management and resource allocation

Perform patching minor upgrades and participate in NiFi template migrations

Contribute to backup and recovery operations for critical datasets

Handle user and access management requests Kerberos Ranger LDAP

Participate in Cloudera minor version upgrades and hotfix deployment under supervision

Support DR drill activities and synchronization between production and DR environments

Monitor platform using Cloudera Manager Grafana and ELK dashboards

Required Skills Experience

3 years experience with the Hadoop ecosystem HDFS YARN Hive Spark Oozie

Basic understanding of Cloudera Manager and its administrative tools

Proficient in Linux administration and shell scripting

Familiar with Kerberos authentication Ranger security and user access management

Understanding of patch management and platform upgrade workflows

Good troubleshooting log analysis and communication skills

Good to Have

Exposure to Python or Ansible scripting for automation

Experience in CICDbased cluster operations

Familiarity with AWS or Azurebased Hadoop deployments

Role: Network Engineer L2

JD:
• Network consulting for new projects. 

• Implementation of new solutions and risk mitigation techniques 

• Receipt, evaluation and implementation of inbound Network Access user and device provisioning/de-provisioning service requests 

• Experience in managing Wireless Environment with WLAN Controller. 

• Experience in managing Network Access Control 

• Assets risk measurement and Mitigation/Minimize risk 

• Network security issue resolving approach 

• Alignment with security governance team 

• Perform maintenance of the network authorization infrastructure as well as network backup system. 

• Maintains inventory of equipment and parts as well as documentation of vendor activates. 

• Develop and documents systems standards for computer and network device. 

• Recommend and schedule repairs to the LAN/WAN and ensure timely user notification of maintenance requirements and effects on system availability. 

• Strong networking background and experience, with the ability to do troubleshooting of both access control and network related problems. 

• Troubleshoot networks, system, and applications to identify and correct malfunction; other operational difficulties and provide telephone and internal users.

Role: Project Coordinator/Manager
Location: Changi

JD:
Key Responsibilities  The Project Manager Level 1 is responsible for executing defined project tasks and supporting the project lifecycle under close supervision.  Project Execution Support: Assist in the execution of project plans, schedules, and resource assignments. 

Documentation and Reporting: Maintain project files, documentation (e.g., meeting minutes, risk logs, status reports), and ensure accuracy and timely reporting to stakeholders and the senior PM. 

Schedule and Task Management: Track project milestones and tasks, ensuring team members are aware of deadlines and deliverables. 

Stakeholder Communication: Facilitate basic communication with internal project team members and, occasionally, external stakeholders under direction. 

Risk and Issue Tracking: Help identify, log, track, and escalate basic risks and issues to the senior project manager. 

Quality Assurance: Ensure project deliverables meet defined quality standards and acceptance criteria.

 Process Adherence: Follow organizational project management methodologies, standards, and tools.

Role: IT Admin

JD:
Weekdays rotation: 8:00am to 5:30pm or 8:30am to 6:00pm or 9:00am to 6:30pm

Location: Judiciary Supreme Ct Ln, Singapore 178879 /1 Havelock Square, Singapore 059724

The IT Admin shall be a Level 1 desktop engineer and must have the necessary level of IT knowledge to be able to understand the scope of work to be performed and to be deployed during office hours (Monday to Friday).

The IT Admin shall assist in raising the necessary Service Requests (SRs) Change Request(CRs), manage WOG related service requests, helpdesk/incident tickets and servicing of GovTech initiatives.

the IT Admin shall assist in preparing/filling the required forms and documents such as: Form submission for creation, deletion and access control of related accounts, Form submission for transfer of equipment, Submission of IT Service Requests, Monitoring and tracking of requests, etc.

The IT Admin is to assist in other administrative support but not limited to such as: Ensuring that IT inventory records are updated with purchase/delivery orders and maintenance contract details.

Verifying requests by 3rd-party vendors against IT equipment and service inventory records. Documentation of Computer Centre SOP.

The IT Admin will also assist in manning the IT Care Centre to provide enhanced customer service for walk-in, phone and email requests. To prepare weekly, Monthly and adhoc reports need for agency and management reports.

IT background/knowledge Exposure to WOG environment Min. 2 years experience

Role: Service Desk Engineer L2

JD:
Service Desk Engineer L2:     

Roles and Responsibilities:   

Provides 24x7 Service Desk support as defined by first response/Tier 2 support. Provides phone, e-mail. First point of contact for troubleshooting all IT related problems, including hardware/software, passwords, and printer problems. Be required to perform 24 X 7 shift work in support of operational IT related mission/after duty hours on call/emergency requirements. Flexible to work in shifts.  

CORE COMPETENCIES:    

Analysing, Expertise and Technology Delivering Results and Meeting Customer Expectations. Achieving Personal Work Goals and Objectives. Working knowledge of a range of diagnostic utilities, including incoming transactions/telephone recording monitoring tools/utilities.

EXPERIENCE/KNOWLEDGE & SKILLS:

Excellent communication skills and telephone manner. (Interpersonal skills, with a focus on listening and questioning skills) 2-3 years previous IT Service Desk and/or Call Centre experience required. Managing incidents including business expectations and communication. Strong knowledge of Microsoft based operating systems with emphasis on Windows and Office Responsible for monitoring, operating, managing, troubleshooting and restoring to service any terminal service client, personal computers (PC) that has authorized access to the network. When the restoration is beyond the scope of the Service Desk Agent, he/she will escalate the issue/problem to proper tier 2 and 3 support team members. Develop trends by monitoring and analyzing incoming calls, problems and support requests. Perform post-resolution follow ups to help requests. Reinforce SLAs to manage end-user expectations. ITIL Knowledge will be a plus.

Role: IT Admin

JD:
We are seeking a skilled and proactive IT Administrator to manage and support the day-to-day IT infrastructure and systems of our organization. The ideal candidate will ensure the stability, integrity, and efficient operation of the IT environment, including servers, networks, software, and user support.  

Key Responsibilities: 

• SG-Mail Service Requests 

• Shared mailbox account and distribution list creation and termination 

• Grant / remove user access to mailbox accounts 

• Submission of PKI certificate issuance/ renewal request 

• Updating of user Outlook profile and re-designation 

• Submission of EPP provisioning for newly imaged machines 

• Review of AD list for inactive user accounts deprovisioning 

• Software / application packaging and installation requests 

• VPN token assignment and replacement for users 

• Submission of CLZ/VPN/GoMax/SGEPP firewall rules requests 

• Multi-Factor Authentication reset 

• Update membership of security group 

• Submission of various NSSR requests 

• SSR deduction for laptop loan/ WOG disk wipe/ WOG imaging requests 

• Addition or removal of hostnames from FFE group 

• Taking minutes of meeting for agency meeting 

• Other administrative tasks assigned by SDM/SDD 

• Good communication and excellent interpersonal skills, Proficient in Microsoft Office applications 

• ITIL Process Knowledge 

• Process handling 

• Incident and request handling 

• WOG Preferred knowledge. 

• Maintain IT asset inventory and software licensing records 

• Coordinate with third-party vendors for hardware/software procurement and support 

• Prepare documentation for systems and procedure

Education & Experience: 

• Diploma or Bachelor’s degree in Information Technology, Computer Science, or related field 

• 2+ years of experience in IT administration or support role 

Soft Skills: 

• Strong problem-solving and analytical skills 

• Excellent communication and interpersonal skills 

• Ability to prioritize and manage multiple tasks efficiently 

• Attention to detail and commitment to continuous improvement

Role: Network Engineer L2

JD:
Network engineer with L2+ Skillset 

 Managing of Security devices like Checkpoint Firewall (Model -12400) and Mgmt. Appliance (Model- SMS 600S) Palo Alto Firewalls (Model -PA-3250) & Mgmt. Appliance (Model- M 200) 

 Managing and troubleshooting Cisco ACI Network Architecture and utilizing cisco ACI and Nexus 9K Series. 

 Managing and troubleshooting CISCO DNAC (DN3-HW-APL) 

 Knowledge on data center network including   Alcatel Switches (Model OAW-4650, OS6450,OS6850 ,OS6860,OS6900, Cisco Catalyst Switches (Model -Catalyst -C9407, C9200,C9300,3850) Aruba Switches (CP-HW-5K,  Wireless Controller (Cisco WLC 9800-40) and Access point Load balancer like F5 BIG IP 4200(LTM and GTM). Cisco Routers ASR 1004 Series 

 Significant exposure CPPM Aruba NAC Box 3010/2010, 802.1x, TACACS+ and Radius. 

 Good understanding in network traffic flow 

 Responsible for day-to-day Operations and administration on data center network & security infrastructure. 

 Perform Installation, configuration and maintenance of network equipment and network operating System 

 Responsible for security, particularly trouble shooting and/or debugging network related problems. 

 Good Knowledge troubleshooting, problem identification, problem resolution and/or resolution recommendation -daily health check for all network infra devices 

 CCNP certification  

 Ready to work as standby support 24/7 as needed. 

 Preparation of Monthly NW Performance report.

Year of working experience: 7+ years Domain experience: 5+ years Certification: CCNP CISCO DNAC Setup, Checkpoint Firewall, Palo Alto Firewall, Cisco Nexus Switches, Cisco Catalyst Switches, Alcatel Switches, Aruba Switches, Cisco Wireless Controller, Aruba CPPM NAC Box. Good to have: ITILv4.0

Role: Desktop Support Engineer L2

JD:
working Hours/Shifts: 12 hrs rotating shift (8 to 8) (day n night)

- Mobility Support Must have Talent / Skills: Good communication and excellent interpersonal skills, Proficient Desktop/Accessories skillset. 

 Incident management, Reporting and Documentation. Must be comfortable working with Android phones.  

Knowledge of MDM is a plus Good to have skill : MDM (AirWatch)

Good to have Talent / Skills: ITIL Process Knowledge Industry 

Preference: WOG Preferred.

Minimum of 4 years of experience as a Data Analyst or similar role
Proficiency in PowerBI, Tableau, SQL, and Excel
Strong problem-solving skills with attention to detail
Excellent communication skills for presenting complex information
Ability to work independently as well as part of a team
Familiarity with statistical analysis tools is a plus
Senior Tableau and Power BI technical background
Can communicate with user fluently to gathering requirements, do data analysis and build dashboard.
Test and deploy to user. With Excellent retail data experience.

About the Role:
You will be embedded in a vertical squad alongside a PM/PMO and Tech Lead, owning the translation of partner and product requirements into clear, actionable specifications for engineering. You will be technically fluent enough to document both business and technical flows, coordinate change governance, and work credibly alongside developers and architects. You will also be an early adopter of AI tools that are reshaping how BA work gets done — using them to accelerate delivery without compromising quality.

Key Responsibilities:

• Engage with Product Owners, partners and internal stakeholders to elicit, document and validate business and functional requirements
• Translate requirements into well-structured user stories, acceptance criteria, process flows and functional specifications
• Produce both business flow diagrams and technical flow diagrams — including API interaction flows & specs, system integration maps and data flow documentation — to a standard that engineering and architecture teams can work directly from- Maintain a clear and prioritised backlog in collaboration with the PM/PMO and Product Owner
• Identify gaps, dependencies and edge cases early — raising risks before they become delivery issues
• Coordinate impact assessments, rollback plans and implementation schedules
• Act as the point of accountability for change governance artefacts within the squad, maintaining audit trails and ensuring compliance with change management processes
• Work closely with the PMO and Tech Lead and engineering teams to ensure requirements are understood and implementable
• Support UAT — defining test scenarios, coordinating testing activities and validating outcomes against acceptance criteria
• Contribute to sprint planning, refinement and retrospectives as an active member of the delivery squad

AI-Assisted BA Practice:

• Actively use AI tools to accelerate core BA tasks — including user story generation, requirements documentation, acceptance criteria drafting, flow diagram creation and test scenario development
• Maintain a critical eye — reviewing and refining AI-generated outputs to ensure accuracy, completeness and fitness for purpose
• Contribute to the team's evolving AI SDLC practices by sharing what works, flagging what doesn't and helping build a better baseline for the team over time- Bring a continuous improvement mindset to how BA work is done in an AI-enabled environment

Stakeholder Engagement:

• Build effective working relationships with partner-side contacts where required, supporting requirements gathering across geographies
• Communicate clearly and confidently across technical and non-technical audiences

Experience:

• 6 years of experience as a Business Analyst in a digital or technology delivery environment
• Hands-on experience writing user stories, functional specifications and acceptance criteria in an agile context
• Demonstrable experience producing both business process flows and technical flow diagrams — including API flows, system integration diagrams and data flows
• Experience working with APIs — able to read and document API contracts, understand request/response structures and map integration touch points accurately
• Experience with change governance processes, including preparation and submission
• Hands on experience with BMAD or AI development methodology
• Experience using AI tools like Claude via Terminal as part of delivery
• Experience working in cross-functional squads with developers, QA and product stakeholders
• Exposure to financial services, insurance or regulated industry an advantage

Tools

• Jira — backlog management, story writing and sprint tracking
• Confluence — requirements documentation and team knowledge management- Figma — ability to work with design files, annotate flows and collaborate with designers on product specifications
• Claude Code (terminal) — required; comfortable running AI-assisted workflows from the command line
• AI productivity tools (e.g. Claude, GitHub Copilot or similar) — either actively using or keen to adopt

Skills & Attributes:

• Technically fluent — comfortable in conversations with developers and architects, and able to produce artefacts that bridge business intent and technical implementation
• Strong analytical thinking — able to break down complexity into clear, structured requirements
• Detail-oriented without losing sight of the bigger picture
• Process-minded — understands the importance of governance and change management in a regulated environment
• Naturally curious and inquisitive, adopting AI across professional and personal
• Already using or actively curious about AI tools to enhance personal productivity and output quality
• Open to evolving the BA craft — understands that AI will change how this work gets done and is energised rather than threatened by that
• Strong written communication — clear, concise, structured
• Collaborative team player who works well in a fast-paced, multi-stakeholder environment

Job Description:

* Design, develop, create, testing and maintain data pipeline ETL solutions to meet business, technical, user requirements.

* Collect and refine new data set. Maintain comprehensive documentation and data mapping across multiple systems.

* This role will involve creating scalable and optimized data models, ensuring they are aligned with best practices and organization's data architecture standards.

* Perform code review and testing.

* Drive optimization, testing to improve data quality and review solution design for data pipelines

* Ensure that proposed solutions are aligned and conformed to the big data architecture guidelines and roadmap.

* Ensure the reliability and accuracy of the data being processing is crucial. The engineer will establish robust monitoring, logging, and alerting to track pipelines' performance and data quality.

* Adopt the best data engineering practices to design and build reliable data marts in the Hadoop ecosystem for planning, reporting and analytics.

* Collaborate with cross-functional teams, such as stakeholders, data scientists and data analysts to align the logics of key metrics, and to ensure code logics correctly reflects latest business definitions.

* Maintain and optimize data pipelines to ensure all data are up to date with data accuracy and integrity.

* All code must be stored in a central repository with clear branching strategies and well documented commit messages.

* Work across various stakeholders to ensure smooth production deployment of data pipeline and adherence to data governance policies.

* Proactively identify and suggest solutions to improve data engineering process.

* Architect end-to-end solution for insurance data modelling in data warehouse and work with data engineering team on acquiring of data, contextualizing data for business analytics and integrating of product with business process and implementing insurance data modelling.

* Business process owner for onboarding business users and data products onto data platform and the data pipelines that feeds into dashboards or statistical model

Mandatory Skillset:

10+ Years of experience in Data related projects

Strong proficiency in Python, Hadoop, Hive, Spark, CDP

Good experience in Insurance or Banking domain is added advantage

User handling experience as this position require the individual to work with Business users directly