GPS Deploy - Associate Implementation Specialist, Service Delivery
2 months ago
Job Description:Plans, directs, and coordinates the organizational/technical activities required for delivery of the services to ensure technical solu.....
Job Description:
- Plans, directs, and coordinates the organizational/technical activities required for delivery of the services to ensure technical solution meets contracts specifications.
- Builds in-depth knowledge of clients' priorities, challenges and initiatives and become a trusted advisor.
- Identifies potential sales opportunities and help coordinate efforts with sales and Global Services SMEs to pursue opportunities.
- Maintains awareness of all service matters and manage customer during high priority escalations.
- Develops strategic account growth plan along with sales and Global Services SMEs.
- Ensures that full life cycle delivery costs are within or better than the delivery costs contracted according to the service level agreement Coordinates the activities of technical solution team members to meet contract obligations.
- Provides complex metrics and reporting support to all relevant stakeholders.
- Proactively identifies potential issues and drives resolution to avoid customer impact and facilitate continuous improvement.
- Identifies opportunities for growth and innovation.
- Builds and sustains effective communications with all stakeholders and cross-functional teams in an effort to maximize the customer experience and relationships.
- Typically requires 2+ years of related experience in a professional role with a Bachelor degree, or an advanced degree without experience or equivalent experience.
Requirements:
- Responsible for maintaining and troubleshooting various Dell PowerEdge and PowerStore systems, including OMES Plug-In, SupportAssist Enterprise, and Secure Connect Gateway Remote Connectivity systems.
- You will also be responsible for managing and performing diagnostics on Dell EMC PowerEdge servers, as well as utilizing various tools such as iDRAC, OpenServer Manager 2.0 (OSM), and PDTK for software updates and troubleshooting.
Official account of Jobstore.