Total 30 quality assurance job vacancies in Sales / Marketing category in The Philippines

NCS is a leading AI Tech Services company. With a 15,000-strong team across the Asia Pacific, NCS scales its platforms and capabilities to provide clients with greater agility and AI expertise across a range of Industries. Embracing a strong ecosystem of global partners, NCS transforms technology services delivery combining AI with digital resilience to drive real business impact. NCS is a subsidiary of the Singtel Group.

Role Summary

The IT Service Governance, Quality and Improvement Manager is responsible for establishing and governing the operational control framework for IT support services across the project. This role primarily focuses on service quality assurance, governance excellence, and continuous improvement, with supporting oversight of IT asset lifecycle governance .

Acting as a key governance lead within the Centre of Excellence (CoE), the role drives consistency, visibility, and operational maturity across service delivery quality. The successful candidate will build structured processes from the ground up, define clear controls and accountabilities, and work closely with operational teams to strengthen process discipline, service quality, audit readiness, and continuous improvement across the environment.

Key Responsibilities

1) Governance Framework and Operational Control

• Establish and maintain an integrated governance framework covering IT service quality processes and operational controls.
• Define standards, controls, workflows, SOPs, and accountability models to ensure operational activities are executed consistently and in line with governance requirements.
• Align governance practices with ITIL standards, contract requirements, internal policies, SLAs, KPIs, and audit expectations.
• Serve as the central point of oversight for operational compliance, data integrity, and service assurance across support functions.
• Drive governance maturity through structured reviews, control assessments, and stakeholder alignment.

2) Service Quality Assurance and Compliance

• Develop and implement quality assurance controls across incident, service request, change, and problem management processes.
• Define audit and review mechanisms to assess process adherence, ticket quality, documentation standards, and operational discipline.
• Translate contractual SLAs and KPIs into measurable internal controls and performance indicators for proactive monitoring.
• Monitor service performance trends, identify risks to SLA achievement, and highlight areas requiring intervention or corrective action.
• Support the development of a quality culture across operational teams through structured governance, coaching, and clear quality expectations.
• Conduct regular quality reviews and audits to ensure service delivery meets contractual and operational standards.

3) Continuous Improvement and Risk Reduction

• Identify operational inefficiencies, process gaps, recurring issues, and control weaknesses across service management practices.
• Lead root cause analysis and drive corrective and preventive actions to improve compliance, efficiency, service quality, and user experience.
• Recommend and implement improvements in process design, reporting, automation, and controls to strengthen operational maturity.
• Partner with support teams and stakeholders to embed sustainable ways of working and improve overall service governance effectiveness.
• Champion a culture of continuous improvement through structured improvement initiatives, lessons learned, and best practice sharing.
• Track and measure the impact of improvement initiatives on service quality, efficiency, and client satisfaction.

4) Audit, Reporting and Performance Management

• Define and track governance metrics across service quality, including SLA/KPI compliance, audit findings, process adherence, and improvement progress.
• Prepare regular governance reports, dashboards, and management updates for stakeholders and governance forums.
• Support internal and external audits by providing evidence, documentation, process records, and remediation tracking.
• Ensure governance findings, risks, and improvement opportunities are clearly documented and followed through to closure.
• Provide insights and recommendations to leadership based on performance trends and governance metrics.

5) IT Asset Lifecycle Governance

• Provide governance oversight for IT asset lifecycle processes, including asset registration, tracking, reconciliation, and disposal.
• Support the maintenance of a centralized asset inventory repository as the single source of truth for customer IT assets.
• Monitor compliance with asset management procedures and identify discrepancies, duplicates, missing records, and control gaps.
• Define inventory ownership, verification requirements, and escalation paths to support governance and audit readiness.
• Collaborate with asset management teams to ensure asset data integrity and alignment with governance standards.

6) Stakeholder Engagement and Enablement (10%)

• Work closely with System Managers, System Administrators, Helpdesk, Service Desk teams, and other stakeholders to ensure alignment on governance processes and quality expectations.
• Facilitate communication between teams to improve workflow coordination, transparency, and accountability.
• Deliver training, guidance, and coaching on quality procedures, audit readiness, process compliance, and continuous improvement practices.
• Act as a trusted governance partner to operational teams by balancing control, support, and continuous improvement.

Qualifications

Requirements and Experience

• 5–8 years of relevant experience in IT governance, service assurance, quality management, operational compliance, or continuous improvement within IT infrastructure or managed services environments.
• Proven experience in establishing governance processes or quality frameworks from scratch, preferably in live operational environments.
• Strong working knowledge of ITIL processes, especially incident, request, change, and problem management.
• Experience in SLA/KPI monitoring, operational audits, reporting, and continuous improvement initiatives.
• Strong analytical and problem-solving skills, with the ability to identify trends, gaps, and practical improvement opportunities.
• Experience in conducting quality reviews, root cause analysis, and driving corrective actions.
• Strong stakeholder engagement, communication, documentation, and facilitation skills.
• Comfortable working with reporting and analysis tools such as Excel and Power BI.
• Diploma or Bachelor's degree in IT, Computer Science, Business Information Systems, or equivalent practical experience.
• ITIL Foundation certification (strongly recommended).
• Additional certifications in Quality Management, ISO 9001 Internal Audit, Lean Six Sigma, or related disciplines are an advantage.
• Experience in IT asset inventory governance, reconciliation, and lifecycle control is beneficial but not essential.

This role offers the opportunity to shape governance and quality practices within a dynamic IT services environment, driving meaningful improvements that enhance service delivery and client satisfaction.

Additional Information

We are driven by our AEIOU beliefs—Adventure, Excellence, Integrity, Ownership, and Unity—and we seek individuals who embody these values in both their professional and personal lives. We are committed to our Impact: Valuing our clients, Growing our people, and Creating our future.

Together, we make the extraordinary happen.

Learn more about us at ncs.co and visit our LinkedIn career site.

Scam Alert

We are aware of fraudulent job offers and impersonations of NCS recruiters. Phishing emails using convincing-looking but fake addresses are also commonly used to trick you into thinking that they come from official NCS sources.

Please note that all official communications from NCS Group will only be sent from verified corporate email addresses. Always check that the sender’s email address ends with the genuine NCS domain, @ncs.com.sg and beware of extra letters, symbols or misspellings. When in doubt, verify the sender’s identity by contacting us at reachus@ncs.com.sg.

Job Description

JERA Global Markets manages a large global fleet of over 20 owned and spot mid-term charters and will be responsible for driving further growth in this activity.

• Accountable for updating the LNG business for all new and existing maritime regulations that impact business activities.
• Support new and emerging trading opportunities, providing technical solutions for associated commercial challenges
• Review and support negotiation of SPA/MSPA/CN Clauses and address shipping related contractual matters within LNG sales Agreements
• Support and provide input on ship/shore compatibility issues where required
• Collaborate and work with vessel owners considering Owner’s marine policy or vessel related structural or technical challenges pertaining to potential trading activities
• Identify and support to mitigate risks arising from shipping activities
• Conduct marine risk based assessments and audits of terminals, vessel owners/managers
• Work with the Head of LNG Operations to contribute to the identification and current and future marine activities, offering early stage advice and participating in project reviews and audits
• Serve as the single point of contact for LNG terminals, ensuring timely resolution of ship/shore interface issues and collaborating on marine service reviews with the terminal.
• Offer assessments and SME support on specialized shipping elements such as LNG Ship-to-Ship transfers, tug operations and pilotage
• Represent JERAGM and participate in relevant government and industry forums and disseminate insights internally to drive continuous operational improvement
• Ensure all marine activities align with the organization’s policies, expected behavious and group functional standards as well as international marine regulations
• Provide marine expertise in LNG incident investigations
• Assist in resolving disputes and support the LNG Freight Operations team for vessel performance claims
• Utilise existing and new digital solutions to optimize the shipping operation to reduce fuel consumption, maximise cargo delivery and reducing emissions delivering competitive advantage to the trading business.
• Working with the Head of LNG Operations to develop and implement a marine risk management framework
• Assist with the vetting of charter in vessels, with the aim for developing an in house vetting framework
• Supporting JERAGM shareholders and providing advise for Marine and technical related queries.

Qualifications

• 10+ years of relevant LNG Shipping assurance experience
• Possess university degree or higher
• Possess Master Mariner or Chief Engineer certification
• Strong technical knowledge of the LNG Ships and International Maritime regulations
• Analytical and meticulous organisation skills with the ability to manage competing priorities
• Proven problem solver
• Safety focused with an eye for bottom line profitability
• Able to perform under time pressure and balance risk/reward
• Confident with good interpersonal skills and able to work well in a diverse multinational global team environment
• Build trust and collaborate with both internal and external stakeholders

• Develop customer proposals, commercial documents, and solution presentations tailored to project needs.
• Build and maintain strong working relationships with strategic customers across utilities, advanced manufacturing facilities, industrial operators, and project partners.
• Coordinate closely with internal specialists to align technical capabilities, service support, and customer expectations.

Requirements:

• Degree in Chemical engineering or equivalent
• At least 3 years of B2B sales experience in industrial or environmental solutions.
• Proactive mindset with a balance of strategic thinking and practical execution.

If you are keen to apply for the position, kindly email your detailed resume in MS Word to hr@recruit-expert.com

Please note that only shortlisted candidates will be notified.

For more job opportunities, please visit our website at www.recruit-expert.com

EA Licence: 19C9701

Registration: R1326740

• Drive sales growth and achieve revenue targets for Business Assurance and Certification services within the Southern Region of Malaysia.
• Develop and execute territory sales plans to identify new business opportunities and expand existing customer accounts.
• Build and maintain strong relationships with clients across various industries, providing consultative solutions for certification, audit, training, and assurance services.
• Generate and manage a healthy sales pipeline through prospecting, networking, referrals, and market development activities.
• Conduct customer visits, presentations, and solution discussions to understand business needs and propose suitable SGS services.
• Prepare quotations, proposals, and commercial offers in accordance with company guidelines.
• Work closely with technical, operations, and customer service teams to ensure smooth project execution and customer satisfaction.
• Support the implementation of national and regional sales initiatives to achieve business objectives.
• Monitor market trends, customer requirements, and competitor activities, and provide feedback to management on business opportunities and risks.
• Maintain accurate sales forecasts, pipeline updates, and customer records within the CRM system.
• Support key account development activities and contribute to customer retention and business expansion efforts.
• Provide guidance and coaching to junior sales team members where required.
• Ensure compliance with SGS policies, procedures, Code of Integrity, and Health, Safety & Environment (HSE) requirements.
• Perform any other duties assigned by the Reporting Manager or Senior Management.

• Develop customer proposals, commercial documents, and solution presentations tailored to project needs.
• Build and maintain strong working relationships with strategic customers across utilities, advanced manufacturing facilities, industrial operators, and project partners.
• Coordinate closely with internal specialists to align technical capabilities, service support, and customer expectations.

Requirements:

• Degree in Chemical engineering or equivalent
• At least 3 years of B2B sales experience in industrial or environmental solutions.
• Proactive mindset with a balance of strategic thinking and practical execution.

If you are keen to apply for the position, kindly email your detailed resume in MS Word to hr@recruit-expert.com

Please note that only shortlisted candidates will be notified.

For more job opportunities, please visit our website at www.recruit-expert.com

EA Licence: 19C9701

Registration: R1326740

• Develop customer proposals, commercial documents, and solution presentations tailored to project needs.
• Build and maintain strong working relationships with strategic customers across utilities, advanced manufacturing facilities, industrial operators, and project partners.
• Coordinate closely with internal specialists to align technical capabilities, service support, and customer expectations.

Requirements:

• Degree in Chemical engineering or equivalent
• At least 3 years of B2B sales experience in industrial or environmental solutions.
• Proactive mindset with a balance of strategic thinking and practical execution.

If you are keen to apply for the position, kindly email your detailed resume in MS Word to hr@recruit-expert.com

Please note that only shortlisted candidates will be notified.

For more job opportunities, please visit our website at www.recruit-expert.com

EA Licence: 19C9701

Registration: R1326740

• Develop customer proposals, commercial documents, and solution presentations tailored to project needs.
• Build and maintain strong working relationships with strategic customers across utilities, advanced manufacturing facilities, industrial operators, and project partners.
• Coordinate closely with internal specialists to align technical capabilities, service support, and customer expectations.

Requirements:

• Degree in Chemical engineering or equivalent
• At least 3 years of B2B sales experience in industrial or environmental solutions.
• Proactive mindset with a balance of strategic thinking and practical execution.

If you are keen to apply for the position, kindly email your detailed resume in MS Word to hr@recruit-expert.com

Please note that only shortlisted candidates will be notified.

For more job opportunities, please visit our website at www.recruit-expert.com

EA Licence: 19C9701

Registration: R1326740

Job Responsibilities:

• Handle client inquiries and provide pertinent information via email or WhatsApp.
• Preparation and Lodgement of ACRA forms such as Annual Return, Extension of Time, Change of Officers and Particulars etc.
• Send reminders for compliance deadlines, such as annual returns, and other obligations.
• Facilitate communication and coordination with other teams as needed.
• Preparation and Filing of minutes and resolutions of Board of Directors and of Shareholders.
• Attend to filing, typing and scanning of documents as necessary.

Job Requirements:

• Candidates should have a minimum of two years of experience in the relevant field.
• Preferably adept at effectively using Excel, Word, and other CRM platforms.

Reports to CEO / Executive Director and management on student administrative matter. Responsible for ensuring the institution complies with regulatory requirements such as the SkillsFuture Singapore frameworks (EduTrust & ERF), while overseeing the Registrar’s Office to ensure accurate student records, academic processes, and audit readiness.

This role acts as the bridge between compliance, academic operations, and management reporting.

1. Quality Assurance & Compliance

• Act as Management Representative (MR) for EduTrust compliance
• Ensure adherence to Private Education Act (PE Act), EduTrust Certification Scheme, Enhanced Registration Framework (ERF)
• Lead preparation of Policy & Operations Manuals (POMs), Corrective Action Plans (CAPs), Audit documentation
• Conduct internal audits & management review meetings
• Track regulatory updates and ensure implementation across departments
• Drive continuous improvement of Quality Management System (QMS)

2. Registrar Office Management

• Oversee full student lifecycle administration:
• Enrolment / contracts
• Attendance tracking
• Academic progression
• Graduation & certification
• Ensure accuracy and integrity of student records
• Approve transcripts, reports, and official documents before release
• Manage timelines for:
• Academic reporting cycles
• Examination records
• Student status reporting

3. Documentation & Data Governance

• Maintain proper document control system (versioning, retention)
• Ensure audit-ready records at all times
• Ensure compliance with PDPA
• Monitor data accuracy across systems (e.g. CRM/SIS)

4. Policy Development & Process Improvement

• Develop and review - Academic policies, SOPs for Registrar & QA processes
• Standardise workflows across departments
• Identify gaps from audits and implement improvements
• Use data insights to improve student experience and compliance standards

5. Staff Training & Stakeholder Support

• Conduct internal training on EduTrust requirements and Compliance procedures
• Guide departments on audit readiness
• Liaise with regulators, auditors, and external stakeholders

Requirements

• Bachelor’s Degree (Business / Education / Management)
• 5–7 years in:Education administration / RegistrarQuality assurance / compliance
• Strong knowledge of:EduTrust & ERFPrivate Education Act
• Skills - Audit & documentation, Analytical & detail-oriented, Policy writing, Stakeholder management

PURPOSE OF POSITION

The Impacts and Assurance Associate will be responsible for supporting smallholder engagement and representation and managing GPSNR's Shared Investment Mechanism projects and processes. This role will also contribute to other organisational workstreams such as communications, admin support, and finance.

ABOUT GPSNR

Founded in 2019, the Global Platform for Sustainable Natural Rubber is an international, multistakeholder, voluntary membership organisation, with a mission to lead improvements in the socioeconomic and environmental performance of the natural rubber value chain. GPSNR currently has 300+ members which represents over 60% of global natural rubber volume.

At GPSNR, we value diversity in experiences and backgrounds. We are an Equal Opportunity Employer and our employees are people with different strengths, experiences and backgrounds, who share a passion for improving sustainability and equity practices in supply chains. Diversity for us not only includes race and gender identity, but also nationality, age, disability status, parenthood, sexual orientation, religion and many other parts of one’s identity. All of our employee’s points of view are key to our success, and inclusion is everyone's responsibility.

ABOUT YOU

You are driven by a passion to generate meaningful change in the tropical commodity sector, particularly through enhancing the livelihoods and capabilities of smallholder farmers. Your main responsibilities include support the operational processes of the Shared Investment Mechanism, overseeing the implementation and monitoring of SIM projects, and facilitating smallholder participation in the platform, ensuring they are actively engaged and well informed about ongoing initiatives. You communicate clearly across cultures, work well independently, and can manage competing priorities in a fast-paced, international environment. You bring both operational rigour and the interpersonal warmth needed to engage effectively with diverse stakeholders.

KEY RESPONSIBILITIES

● Support the management of GPSNR Shared Investment Mechanism process, including overseeing open calls for SIM projects, evaluation cycles, fund tracking, and coordination with working groups, governance bodies, and finance. Ensure templates, documentation, and guidance materials are maintained and accessible.

● Support the management of full project lifecycle for SIM funded projects, from agreement negotiation through implementation monitoring to reporting and close out. This includes managing contracts and payments, reviewing progress reports, identifying and mitigating/escalating risks, and ensuring alignment with deliverables, timelines, budgets, and GPSNR requirements.

• Plan and conduct field visits to verify GPSNR project implementation, engage with project stakeholders, and prepare field reports with findings and recommendations.
• Support smallholder engagement activities, including coordination of interpretation and translation, meeting logistics, stakeholder communications, maintenance of smallholder records and onboarding processes, and manage the Rubber Wiki platform.
• Support the communications team in activities related to smallholder engagement and SIM projects, including developing relevant communication content.
• Contribute to broader organisational workstreams, including administrative support, meeting coordination, and cross team collaboration.
• Perform additional duties as assigned.

REQUIRED COMPETENCES & QUALIFICATIONS

• Ability to manage a broad range of responsibilities, including administration and finance, while handling multiple priorities effectively.
• Strong project management skills, with the ability to manage multiple projects and processes across different geographies and stakeholder groups.
• Excellent organisational and administrative skills with strong attention to detail and accuracy.
• Self-disciplined and proactive, with good judgment in identifying and escalating risks and the ability to work independently with minimal supervision.
• Clear and effective communication skills to ensure efficient and effective information exchange.
• High level of emotional intelligence and sensitivity when engaging with stakeholders from diverse backgrounds, including team members, smallholder farmers, corporate representatives, civil society, and government partners.
• Strong problem solving ability and adaptability to changing conditions and competing priorities.
• Initiative in developing strategies, procedures, and documentation templates to support platform operations.
• High level of emotional intelligence and team citizenship.
• Willingness to travel to project sites in natural rubber producing countries, including Southeast Asia and West Africa.

ADVANTAGEOUS COMPETENCES & QUALIFICATIONS

• Proficiency in second languages, particularly Bahasa Indonesia, French, or Thai.
• Prior experience in project management in the sustainability, agriculture, or development sector.
• Experience in stakeholder coordination, fund administration, or governance processes in an international or multistakeholder environment.
• Familiarity with natural rubber supply chains, smallholder livelihoods, or tropical commodity sectors.
• Familiarity with digital platforms for knowledge sharing or community engagement.

• Develop customer proposals, commercial documents, and solution presentations tailored to project needs.
• Build and maintain strong working relationships with strategic customers across utilities, advanced manufacturing facilities, industrial operators, and project partners.
• Coordinate closely with internal specialists to align technical capabilities, service support, and customer expectations.

Requirements:

• Degree in Chemical engineering or equivalent
• At least 3 years of B2B sales experience in industrial or environmental solutions.
• Proactive mindset with a balance of strategic thinking and practical execution.

If you are keen to apply for the position, kindly email your detailed resume in MS Word to hr@recruit-expert.com

Please note that only shortlisted candidates will be notified.

For more job opportunities, please visit our website at www.recruit-expert.com

EA Licence: 19C9701

Registration: R1326740

Job Scope:

• Lead the engineering and quality activities that guarantee robust, repeatable manufacturing processes. Own process design, control, validation, and improvement to meet product specifications, reduce defects, and ensure compliance.

Primary Responsibilities:

• Lead a team of quality and process engineers; set objectives, coach, and manage performance.

• Design and maintain process controls, work instructions, SOPs, and engineering standards.

• Drive engineering solutions to improve product quality, yield, and manufacturability.

• Lead root-cause analysis and corrective actions (8D/DMAIC); verify effectiveness of fixes.

• Plan and execute process validations, qualifications, and change-control with engineering rigor.

• Use statistical methods (SPC, DOE, MSA) to measure process capability and reduce variation.

• Define, track and report core quality and engineering KPIs (Cp/Cpk, yield, DPMO, scrap, first-pass yield).

• Collaborate with R&D, manufacturing, suppliers and supply chain to ensure quality by design.

• Manage supplier process quality and technical audits for critical vendors.

• Support internal and external audits and ensure documentation meets regulatory and quality system requirements.

Qualifications:

• Bachelor’s degree in engineering (Mechanical, Electrical, Industrial, Chemical) or related field;

• 8+ years of experience in process and quality engineering within manufacturing; prior leadership/people management experience.

• Strong foundation in statistics and quality tools (SPC, DOE, MSA), and process capability analysis (Cp/Cpk).

• Proven experience with RCA and corrective actions (8D, DMAIC) and CAPA processes.

• Experience with process validation/qualification (IQ/OQ/PQ) and change control.

• Supplier quality management and technical auditing experience.

Personal Skills:

• Quality mindset with a disciplined approach to process design and validation

• Strong analytical and data-driven decision making

• Effective coaching and performance management

• Stakeholder management and cross-functional collaboration

• Change management and risk assessment

• Develop customer proposals, commercial documents, and solution presentations tailored to project needs.
• Build and maintain strong working relationships with strategic customers across utilities, advanced manufacturing facilities, industrial operators, and project partners.
• Coordinate closely with internal specialists to align technical capabilities, service support, and customer expectations.

Requirements:

• Degree in Chemical engineering or equivalent
• At least 3 years of B2B sales experience in industrial or environmental solutions.
• Proactive mindset with a balance of strategic thinking and practical execution.

If you are keen to apply for the position, kindly email your detailed resume in MS Word to hr@recruit-expert.com

Please note that only shortlisted candidates will be notified.

For more job opportunities, please visit our website at www.recruit-expert.com

EA Licence: 19C9701

Registration: R1326740

• Manage and support the distributor network in Southeast Asia, ensuring alignment with business objectives.
• Identify opportunities to appoint and develop new distributors in untapped markets.
• Collaborate with distributors to plan market-specific sales strategies and meet sales targets.
• Track distributor performance, provide feedback, and support them with training, events, and customer visits.

Requirements:

• Degree in Chemical Engineering or equivalent.
• At least 2 years’ experience managing distributors in scientific or analytical instruments.
• Strong interpersonal and communication skills, with technical aptitude in related equipment.

If you are keen to apply for the position, kindly email your detailed resume in MS Word to hr@recruit-expert.com

Please note that only shortlisted candidates will be notified.

For more job opportunities, please visit our website at www.recruit-expert.com

EA Licence: 19C9701

Registration: R1326740

1. Support for activities claims handling including support for IQIS creation and delivery part preparation
2. Support for preparation and audit ISO 9001 activities
3. Monitoring and update status internal Bosch for pending item problem
4. Monitor and update status commercial cost affected from 0km or field problem
5. Support for warranty documentation activities
6. Support  SQW activities