Total 221 relationship manager job vacancies in Quality Assurance / Control category in The Philippines

Responsibilities:

• Ensure compliance with company policies, legal/risk requirements, NDAs, and liability control.
• Review proposed contracts, flag unacceptable risks, draft changes, and negotiate with clients.
• Assist bid leaders with risk/opportunity analysis and develop contract strategies & mitigation plans.
• Produce a "Rights and Obligations Summary" for each project to guide entitlement protection.
• Provide commercial advice at kick-off meetings and support subcontract selection/negotiation.
• Handle variations, time extensions, claims, amendments, and dispute resolution.
• Implement change control protocols, audit performance, manage legal support, and escalate major claims.
• Verify contract compliance, document lessons learned, and manage budgeting, claims, payments, and documentation.
• Promote quality, innovation, and best practices in commercial operations.
• Market company, build internal/external relationships, promote group cooperation, and monitor regional project risks/opportunities.

Requirements:

• Degree in Law, Engineering, Quantity Surveying, or Construction Management.
• Postgraduate in construction law (desired).
• 10 - 12 years in engineering or construction industry.
• Assess and prioritize construction project risks.
• Proactively influence engineers on commercial best practices.
• Clear written and verbal communication and presentation.
• Strong relationship-building with internal and external stakeholders.
• Analyze contractual/legal issues and solve problems.
• Work independently with sound commercial acumen and negotiation skills.

Interested candidates who wish to apply for the advertised position, please click on the APPLY button below to send in your resume or send to engg1@talenttradersg.com

EA License No: 13C6305

Reg. No.: R24121656 (CHEN JING WEI)

For candidate who applied for the advertised position is deemed to have consented to us that we may collect, use or disclose your personal information for purpose in connection with the services provided by us.

Responsibilities:

• Maintain accurate and up-to-date ISO 9001, ISO 14001, and ISO 13485 documentation, including Quality Manuals, procedures, work instructions, and records, to ensure system compliance and management review readiness.
• Plan, coordinate, and conduct internal and external audits to ensure organizational readiness for third-party certification, management reviews, and customer audits.
• Collaborate with internal stakeholders to support and participate in customer and supplier audits to ensure compliance requirements are met.
• Review audit findings, develop corrective action plans, and drive continuous improvement initiatives.
• Generate and review supplier quality performance reports, work closely with suppliers to resolve non-conformances, and promote continuous improvement.
• Issue, monitor, and follow up on Supplier Corrective Action Requests (SCAR), ensuring effectiveness and timely closure.
• Support qualification and onboarding of new suppliers to maintain a robust pipeline aligned with production requirements.
• Manage calibration schedules and preventive maintenance programs for equipment to ensure operational reliability and compliance.
• Address quality issues arising from production and customer feedback by working closely with production teams to implement corrective actions and resolve customer complaints with proper documentation.
• Ensure timely closure of Corrective and Preventive Actions (CAPA), non-conformance reports, and customer complaints, and publish quality performance reports.
• Lead Material Review Board (MRB) meetings with cross-functional teams to perform root cause analysis, implement corrective actions, and verify effectiveness.
• Supervise and lead QC inspectors to ensure parts inspection compliance with engineering drawings and quality standards.

Qualifications:

• Diploma in Quality Management, Engineering, Manufacturing, or a related field.
• Min 3 years of relevant experience in quality or manufacturing environments, with exposure to audits and documentation.
• Basic understanding of supplier management and quality coordination.
• Familiarity with commonly used quality management standards (e.g. ISO systems).
• Working knowledge of quality tools and process control methods.

We regret only shortlisted candidates will be contacted. All applications will be handled confidentially. By submitting your application, you agree to the collection, use, retention, and disclosure of your personal information to prospective employers.

Wecruit Pte Ltd

EA License No: 20C0270

EA Personnel: Nyon Hock Sen (Aden)

EA Personnel Reg No: R24124070

EY is the most globally integrated professional services organization which encompasses a separate business unit dedicated exclusively to the financial services marketplace. Join Financial Services (FSO) and you will work with multi-disciplinary teams from around the world to deliver a global market perspective. Aligned to key industry groups including banking and capital markets, asset management, insurance and private equity, we provide integrated assurance, advisory, tax, and transaction services to our clients.

Upon embarking on a journey with us, you will experience professional development through exposure to an array of diverse experiences, world-class learning and individual tailored coaching. This, is how we develop outstanding leaders who endeavor to deliver on our promises to all our stakeholders, and in so doing, play a critical role in building a better working world for our people, our clients and our communities. Sounds interesting? Well this is just the beginning. Whenever you join, however long you stay, the exceptional EY experience will last a lifetime.

The Opportunity
Within EY’s Financial Services Regulatory Compliance practice, you will lead and participate in numerous projects and initiatives involving regulatory process reviews, system enhancements as well as new systems implementation, impacting and improving the relevant processes surrounding regulatory conduct, financial crime and compliance. You will also use your knowledge and expertise to implement challenging audit strategies, lead and execute critical regulatory advisory changes and build strong client relationships. With the support of other Managers, Senior Managers and Partners, you will extend your technical and business skills. You will progress quickly in our friendly, collaborative environment, supported by formal training, senior mentoring and exposure to a wide variety of commercial experience in the financial services industry.

Your key responsibilities

You will be working together with the audit partners, plan, lead and execute compliance audits for Banks, Capital Market Services Licensees, Payment Service Providers and other financial institutions. You will lead compliance audit fieldwork and review of documentation to provide quality control over compliance audits. You will also make recommendations to improve policies, procedures and processes as part of regulatory reviews.

Skills and attributes for success

• In-depth knowledge of MAS Regulations such as Banking Act / Financial Advisers Act / Securities and Futures Act / Payment Services Act
• Excellent communication and interpersonal skills to lead a team in compliance audits and reviews in close liaison with the audit managers and partners
• Strong analytical skills with a good eye for detail
• Able to multi-task under pressure and tight deadlines

To qualify for the role you must have

• Degree in Accountancy, Finance or related discipline
• Minimum 5 years in compliance audit / compliance experience, especially in banks or capital market services licensees

Ideally, you’ll also have

• ICA Diploma in Compliance / AML or ACAMS certification would be an added advantage

What we look for

Highly motivated individuals with excellent problem-solving skills and the ability to prioritize shifting workloads in a rapidly changing industry. An effective communicator, you’ll be a confident team player that collaborates with people from various teams while looking to develop your career in a dynamic organization.

What working at EY offers
EY offers a competitive remuneration package where you’ll be rewarded for your individual and team performance. We are committed to being an inclusive employer and are happy to consider flexible working arrangements. Plus, we offer:

• Support, coaching and feedback from some of the most engaging colleagues around
• Opportunities to develop new skills and progress your career
• The freedom and flexibility to handle your role in a way that’s right for you

about the company
Our client is a global technology leader in the automotive sector, and we are seeking a key leader in the APAC Trade Compliance team to drive end-to-end execution and strategic oversight of all customs and trade activities within Singapore, ensuring seamless alignment between local regulations and global corporate standards. 

about the job

• Direct all Singapore-based import/export operations, ensuring strict adherence to local customs laws, international sanctions, and export control regulations.
• Act as the primary point of contact for government authorities (such as Singapore Customs and IRAS) while managing certifications like C-TPAT and the Major Exporter Scheme (MES).
• Lead comprehensive trade compliance assessments and audits, implementing proactive risk mitigation strategies to maintain a state of continuous audit readiness.
• Partner with global stakeholders and local teams in logistics, procurement, and engineering to embed compliant, efficient trade solutions into daily business operations.
• Leverage data analytic and tools like SAP GTS or TradeNet to identify operational efficiencies and ensure the accurate utilisation of Free Trade Agreements (FTAs).

skills and experience required

• Bachelor's degree in any discipline.
• Min. 7 years of relevant experience in trade compliance, specifically within the Singapore landscape. 
• Deep understanding of custom acts, GST, and global sanctions.
• Proficiency in ERP systems and Incoterms

To apply online please use the 'apply' function
(EA: 94C3609/ R1985244)

Must have good problem solving, decision making & analytical skills.
Manages team performance.
Provide effective coaching and constructive feedback to subordinates.
Performs administrative tasks for Operational support.
Lead teams into achieving metric goals, complete monthly deliverable and tasks 

Responsibilities

• Monitor the implementation status of internal audit recommendations by engaging process owners and ensuring timely closure of audit findings.
• Conduct internal control assessments and reviews for assigned projects or business initiatives.
• Maintain and update Group policies, SOPs, and procedure manuals to ensure accuracy and alignment with operational needs before circulation.
• Ensure the organisation adheres to regulatory and statutory requirements, including guidelines set by relevant authorities.
• Lead the Group’s Business Continuity Management initiatives, including reviews, testing, and documentation.
• Oversee the enterprise risk framework, maintain the Group’s risk register, and prepare annual risk reports, including inputs for the Sustainability Report.
• Coordinate and review annual Internal Control Self-Assessment submissions from various business units globally.
• Partner with stakeholders across real estate, hospitality, and investment divisions to strengthen internal controls and promote a robust risk-aware culture.

Requirements:

• Possess at least an Degree in Accountancy/ACCA; CA or CIA certification
• At least 5 years of experience in internal audit, internal controls, risk management, or compliance—ideally within real estate, property development, or hospitality.
• Strong background in Big 4 audit and commercial internal audit or internal controls roles.
• Independent, meticulous, and discreet, with strong initiative, excellent communication skills, and the ability to draft policies and manage risk registers effectively.

Please submit your updated resume in Word format by using the Apply Now Button.
We regret that only shortlisted candidates will be notified.

Email resume to ken.ng@peopleprofilers.com

People Profilers Pte Ltd, 20 Cecil Street, #08-09, PLUS Building, Singapore 049705.
Tel: 6950 9724

http://www.peopleprofilers.com
EA License Number: 02C4944
Registration Number: R1872398

Posting Personnel: Ng Jwee Ken

Ref: 9334RW44

About Gain City

At Gain City, we deliver expertise and quality solutions in air-conditioning, home appliances and consumer electronics. Established in 1981, Gain City is a trusted household name in Singapore. We take pride in our strong customer focus, innovative spirit, and commitment to service excellence. With a dynamic workforce and a network of stores and service centres island wide, we offer a vibrant and growth-oriented environment where employees are empowered to thrive, take ownership and make a real impact.

About the Role

We are seeking an experienced and detail-oriented Compliance Director / Assistant Director / Senior Manager to lead the Compliance team in support of the Gain City group of companies.

In this role, you will not only ensure that operations comply with internal policies and regulatory requirements, but also enforce discipline, accountability, and integrity across all business units. You will take a hands-on approach in conducting checks, audits, and investigations, ensuring that company resources, time, and processes are not misused or compromised.

This position requires a leader who can combine strong analytical and investigative skills with sound judgment, ensuring that Gain City upholds the highest standards of professionalism and ethical conduct. You will play a critical role in promoting a culture of transparency, compliance, and fairness throughout the organisation.

Key Responsibilities

• Lead the Compliance Department, ensuring full compliance with all regulatory, corporate, and internal governance requirements.
• Establish and enforce compliance policies, frameworks, and audit procedures to ensure adherence across all departments and business entities.
• Conduct regular and surprise checks to ensure proper usage of company assets, accurate reporting of operational activities.
• Investigate suspected cases of non-compliance, including falsification, misuse of company property, or breach of policies, and recommend appropriate corrective actions.
• Collaborate with department heads and HR to strengthen internal controls and ensure consistent enforcement of company rules and disciplinary standards.
• Identify high-risk areas within operations and develop targeted compliance audit plans to address these risks effectively.
• Review and analyse audit findings, identify trends, and assist business units in implementing effective preventive and corrective measures.
• Drive awareness and ownership of compliance culture through communication, training, and engagement initiatives across all levels of staff.
• Leverage technology and digital tools to improve compliance monitoring, reporting, and data analysis for greater transparency and efficiency.
• Prepare compliance reports and recommendations for management and follow up to ensure timely implementation of corrective actions.

Qualifications and Requirements

• A minimum of a bachelor’s degree
• A minimum of 10 years of relevant working experience
• Strong investigative mindset, attention to detail, and high integrity.
• Experience in operational environments (retail, logistics, or service sectors) preferred.
• Ability to work independently, manage sensitive issues discreetly, and enforce accountability with professionalism. Excellent interpersonal and communication skills, with the ability to influence and guide senior stakeholders

What We Offer

At Gain City, we are committed to the growth and development of our employees. You will be offered various learning and development opportunities and a collaborative, forward-thinking and growth-focused work environment to thrive in your career. You will also receive a comprehensive benefits package.

Join Our Team

If you have a strong background in compliance, audit and risk management, and are looking for a role that makes an impact, apply now to be a part of our growing team!

Note

• Only shortlisted candidates will be notified

Responsibilities

• Lead and conduct daily on-site inspections, ensuring compliance with quality standards, food safety regulations, and operational procedures across production
• Supervise and conduct personal hygiene checks, product quality assessments, and sample retention protocols to ensure adherence to internal and external standards.
• Develop, implement, and oversee testing and sampling schedules, ensuring all critical tests are conducted in accordance with product specifications and regulatory requirements.
• Analyse test results and recommend corrective actions for any deviations or non-conformities.
• Implementation and continuous improvement of Quality Management Systems (HACCP, BRC, ISO 22000) Food Safety Management System (FSMS) for relevant operations.
• Oversee and updates of the Quality Management System and Standard of Procedure, ensuring alignment with industry best practices and regulatory changes.
• Work closely with relevant departments to ensure operational adherence to standards and address any discrepancies or audit findings.
• Ensure the accuracy, completeness, and proper retention of all quality assurance records, documents, and files as per regulatory and company policies.
• Perform regular audits of quality documentation and lead the improvement of record-keeping practices.
• Develop, review, and enhance Standard Operating Procedures (SOPs) across all areas of operations to ensure best practices in quality control and food safety.
• Conduct training, development and continuous improvement of food safety training materials, ensuring they are relevant, up-to-date, and aligned with company policies and industry standards.
• Identify and mitigate quality risks, ensuring proactive measures are taken to prevent non-conformities and quality failures.
• Communicate quality-related issues and improvements to stakeholders, ensuring alignment across all levels of the organization.

Requirements

• Diploma/Degree in Food Science with at least 2 years of relevant experience
• Good Knowledge of Quality Management Systems (HACCP, BRC, ISO 22000)
• Good Communication, Organizational and Analytical Skills
• Ability to work with multiple priorities in a fast-paced environment is required
• 5 Days Work Week + 1 Saturday Per Month

*Salary package commensurate with experience

Job Description

• Industry/ Organization Type: Manufacturer – Dairy Products
• Position Title: QA Manager / Senior Quality Manager
• Working Location: Pioneer (Transport provided from Boon Lay)
• Working Hours: 5 days (Mon to Fri: 8:00am – 5.30pm)
• Salary Package: Basic + AWS + Performance Bonus
• Duration: Permanent

Key Responsibilities

• Lead site quality and food safety strategy to ensure full compliance with FSSC/ISO 22000, MUIS Halal, SFA/export, customer, and regulatory requirements.
• Manage and coach QA/QC team and work closely with Production, Warehouse, R&D, and Finance to meet quality, safety, and operational goals.
• Own and continuously improve the Food Safety Management System (FSMS), including SOPs/work instructions, HACCP, hazard/risk assessments, validation, and verification.
• Ensure strong GMP, hygiene, allergen control, food defense, and food fraud implementation across operations.
• Lead internal and external audits (certification, customer, regulatory, Halal); act as main audit contact; ensure audit readiness and on-time closure of nonconformities (CAPA).
• Plan and conduct routine inspections and internal audits for Production areas, storage/warehouse, and external production-related areas (e.g., loading bays); identify gaps/risks and drive corrective actions.
• Oversee laboratory and monitoring programs (raw material, in-process, finished goods, environmental); review results/trends; manage OOS/abnormal results; coordinate with internal/external labs and optimize testing cost.
• Act as Food Safety Team Leader for incidents/deviations; lead investigations, decisions, and escalation; manage recall and mock recall exercises and maintain traceability readiness.
• Drive cost control and continuous improvement by monitoring quality costs (rework, waste, disposal, testing, manpower, packaging) and reducing defects, waste, and non-conformities without compromising compliance.
• Plan and deliver training for QA/QC and Production; build annual training plan; assess effectiveness; maintain training and competency records.
• Ensure strong documentation control, recordkeeping, and data integrity; provide quality KPIs and reporting in management reviews.
• Support trials, process changes, and new product development to ensure safe, compliant implementation.
• Handle other ad-hoc tasks as assigned.

APPLY NOW!!!

• Diploma/Degree in Food Science/Food Technology/Microbiology (or related).
• Certified FSSC 22000 / ISO 22000 internal auditor.
• 5+ years QA/QC or Food Safety experience in food manufacturing with FSSC/ISO systems.
• Strong knowledge of FSSC 22000, ISO 22000, HACCP, GMP, MUIS Halal.
• Hands-on experience in audits, inspections, compliance, incident/recall handling, and training.
• Strong leadership, communication, and problem-solving skills; lab trend analysis/cost control is an advantage.

Kindly apply through ANY of the following methods:

• Submit your application by clicking the APPLY button;
• Email your resume to Job@anradus.com.sg. Please indicate #81796 on the email subject.

Anradus Application Policy: We value each application and ensure every resume is reviewed. Our process is efficient, typically concluding within 3 working days. If you do not receive communication from us within this timeframe, it's likely that your application has not been shortlisted by our client. In such cases, we recommend continuing your job search to maximize your opportunities.

Anradus Pte Ltd | EA License No. 20C0161 | Rachael Lee | EA Reg No.: R2093131

Role: Test Program Manager

Job Level: More than 10 years of experience(L4)

Job Objectives

• Test program management to support upcoming transformation program in CRM domain.

Key Responsibilities

• Overall accountable and responsible for delivery of testing services. Preferable to have domain knowledge in core banking, wealth and CRM customer onboarding
• Manage and oversee the day-to-day delivery of test services by Bank appointed vendors in the conduct of testing.
• Works with the Vendor and other stakeholders to review, provide feedback and sign off on the test strategy, test plans and other Vendor artefacts for the testing service delivery across upcoming CRM transformation program to upgrade the current CRM onboarding application. 
• Coordinates with the Test Governance team to ensure adoption of testing methods, standards and tools, and to coordinate any health checks or audits.
• Ensures that any changes to the scope of services are communicated to the respective test service providers and the impact is factored into the plan.
• Engages with various stakeholders ﴾including but not limited to, application, security, infrastructure, business﴿, testing service providers to ensure testing services meet the banks’ objectives and demand.
• Act as the first point of escalation for any issues raised by stakeholders, testing service providers.
• Quantify, manage, track and report test related statuses, SLA and KPIs, and ensure that defined testing transformation SLA and KPI targets are met for the portfolio accountable.
• Drive and collaborate with all stakeholders and test service providers to plan all testing related deliveries for the portfolio accountable.
• Participate and contribute in forums, as required, to drive testing transformation and innovation.
• Works closely with the Test Engineering Lead to provide inputs around domain specific test engineering requirements and ensure that they are met.
• Establishes and maintains effective working relationships with the Vendor Test Managers/Test Leads for the respective domains.
• Engages stakeholder communities to get their feedback on testing service delivery and identify improvement opportunities to be fed back to the Test TCoE team.
• Level of Experience: L4: 10 or more years of relevant experience

Key Requirements:

• Industrial knowledge in banking specifically in core banking, wealth and CRM customer onboarding
• Well verse in SDLC and project delivery especially in testing.
• Has experience managing internal and external stakeholders, including vendors
• Detail and process oriented to ensure deliverables are produced as per governance. 
• Project management experience as an added advantage

Company Overview

Our client is a well-established F&B group with a central kitchen supporting multiple outlets across Singapore. They are seeking an Assistant Manager, QA to oversee food safety, quality control processes, and compliance with regulatory standards.

Key Responsibilities

Quality Assurance & Food Safety

• Oversee overall quality and safety of food products at Central Kitchen
• Ensure products meet internal standards and regulatory requirements
• Monitor and enforce compliance with HACCP and relevant food safety guidelines

Audit & Compliance

• Conduct regular inspections, audits, and quality checks
• Ensure all processes adhere to established SOPs and QA protocols
• Liaise with relevant authorities and ensure compliance with food safety regulations

Process Improvement

• Maintain and continuously improve quality control procedures
• Develop and review quality and food safety policies
• Support process optimisation to enhance product quality and consistency

Customer Feedback & Investigation

• Investigate customer feedback and quality issues
• Implement corrective and preventive actions

Team Management & R&D Support

• Supervise QA operations and ensure proper execution of QA activities
• Support product and process development initiatives
• Participate in food testing and quality validation
• Perform any other duties as assigned by management

Requirements

• Diploma or Degree in Food Science, Food Technology, or related discipline
• At least 5 years of relevant experience in food quality assurance or food manufacturing
• Strong knowledge of HACCP and food safety regulations
• Experience in Central Kitchen or food production environment preferred
• Strong analytical and problem-solving skills
• Good leadership and communication skills
• Able to work in a fast-paced environment and manage multiple priorities

Key Skills

• Quality Assurance & Control
• HACCP Compliance
• Food Safety Management
• Audit & Inspection
• Process Improvement
• Root Cause Analysis
• SOP Development

Working Location

**Final designation will depend on candidate’s profile, experience, and selection outcome**

Role Purpose:

The Associate Director / Senior Manager - Quality is responsible for leading the quality control portfolio while driving studio-wide process excellence, operational efficiency, and strategic transformation initiatives.

This role also combines project management, process transformation, and operational governance to ensure high-quality delivery across multiple projects in specialized teams (TSD) & Mobile. The position partners closely with QC Leadership, Production teams, and WWQC stakeholders to standardize processes, optimize workforce utilization, improve delivery effectiveness, and embed a culture of continuous improvement and data-driven decision-making.

Key Responsibilities:

1. QC Program & Portfolio Management

• Manage a portfolio of QC projects across Specialized teams (TSD) & Mobile.
• Oversee planning, execution, and delivery of QC programs ensuring quality, schedule, and scope objectives are met.
• Supervise and guide QC Project Managers, Project Leads, and testing teams.
• Conduct periodic project reviews with QC leadership to evaluate project performance and risk.
• Monitor project KPIs and performance indicators to ensure quality and delivery effectiveness.
• Validate key project deliverables including test strategies, test plans, and automation roadmaps.

2. Strategic Leadership & Transformation

• Drive large-scale transformation initiatives aligned with studio and global QC strategies.
• Partner with QC leadership to define and execute studio-level strategic roadmaps.
• Identify opportunities to improve testing frameworks, tools, processes, and delivery models.
• Adapt QC strategies to evolving game development trends such as GAAS and live operations.
• Interface with WWQC leadership, production teams, and studio management to ensure strategic alignment.

3. Process Excellence & Continuous Improvement

• Lead process re-engineering and simplification initiatives across QC and delivery functions.
• Standardize QC and delivery workflows through defined process journeys and SOPs.
• Identify and prioritize high-impact improvement opportunities across operations.
• Apply Lean Six Sigma methodologies to improve efficiency, quality, and productivity.
• Act as a subject matter expert and mentor on process improvement frameworks.

4. Operational Effectiveness & Workforce Optimization

• Optimize resource planning and workforce allocation across QC projects.
• Anticipate future talent needs based on evolving project and business requirements.
• Partner with HR and Talent Acquisition to address skill gaps and staffing requirements.
• Promote organizational efficiency through pyramid optimization and talent development strategies.
• Support the drive of learning and development initiatives including upskilling and cross-skilling programs.

5. Governance, Metrics & Data-driven Decision Making

• Establish and maintain studio-wide governance frameworks for QC projects.
• Define and track KPIs to measure quality, operational efficiency, and delivery performance.
• Drive adoption of data analytics, dashboards, and reporting mechanisms.
• Provide actionable insights to leadership for strategic and operational decision making.

6. Stakeholder Management & Communication

• Develop communication frameworks to ensure alignment on QC strategy and project execution.
• Collaborate closely with Production, WWQC teams, and studio leadership.
• Provide regular updates and reports to executive leadership on project status and strategic initiatives.
• Facilitate cross-studio collaboration on global QC initiatives and improvement programs.

7. Change Management & Culture Building

• Lead change initiatives to implement new processes, tools, and operational models.
• Promote a culture of innovation, continuous improvement, and quality excellence.
• Organize initiatives such as ideathons and improvement programs to encourage innovation.
• Drive adoption of data-driven problem solving across teams.

8. Automation & Innovation

• Support integration of automation frameworks into QC workflows.
• Collaborate with R&D and global QC teams to pilot and implement new testing technologies and methodologies.
• Continuously explore innovative approaches to improve testing effectiveness and efficiency.

9. People Leadership:

• Lead and mentor managers, leads, and testing teams.
• Provide coaching, career development, and performance management support.
• Identify and develop high-potential talent within the TSD and Mobile projects.
• Foster a collaborative, high-performance team culture.

Key Responsibilities:Develop and implement quality assurance frameworks, policies, and procedures.Monitor and evaluate customer interactions using QA tools and sentiment analysis platforms.Lead a team of QA analysts and supervisors, providing coaching and performance feedback.Collaborate with operations and training teams to address quality gaps and improve agent performance.Analyze quality metrics and trends to identify root causes and recommend corrective actions.Ensure compliance with client requirements, industry standards, and data privacy regulations.Present quality performance reports and insights to senior leadership.Drive initiatives related to customer satisfaction, process improvement, and compliance.Support calibration sessions and client audits.Lead implementation of advanced QA tools including sentiment analysis and AI-driven monitoring

We are a consultancy firm providing accounting, tax, and compliance services to clients within the fund management sector.  We are seeking a capable and motivated individual to join our team as a Compliance Manager.

Key Responsibilities

• Develop, draft, and implement a comprehensive Compliance Manual, including policies and procedures.
• Review and update compliance frameworks in line with changes in legal, regulatory, and internal requirements.
• Monitor and ensure adherence to applicable laws, regulations, internal policies, and procedures across the company.
• Liaise with regulatory authorities and relevant agencies to address, clarify, and resolve compliance-related matters.
• Provide guidance on licensing requirements and coordinate with regulators on licensing issues.

Requirements

• Bachelor’s Degree in a relevant discipline.
• At least 5 years of relevant experience in audit (internal or external) or compliance within the financial industry.
• Strong knowledge of financial industry regulations and compliance standards.
• Analytical mindset with strong logical thinking skills.
• Proficient in Microsoft Office and general IT tools.
• Hands-on, detail-oriented, and people-focused approach.
• Ability to work independently with minimal supervision.

·        Proven working experience in test delivery orequivalent role with at least 10 to 15 years relevant experience in large andcomplex organisations preferably in the area of Banking and Finance and atleast 5 years’ senior manager experience in testing.

·        Extensive experience in managing end to enddelivery of testing services from multiple vendor test service providers.

·        Proven experience in testing standards, tools,processes & methodologies, frameworks, and various delivery methodologiese.g. Agile, Hybrid Agile and Waterfall, DevOps.

·        A proven, successful track record of managingshared IT service development and/ or IT Testing Services.

·        Demonstrated success in developing highlyeffective working relationships with internal and external stakeholders todeliver collaboration, partnerships and services.

·        Strong attention to details, excellentanalytical and problem-solving skills.

·        Experience in managing multiple externaltesting service providers.

·        Experience in managing multi-cultural, diverse,direct and virtual teams.

·        Must display a high level of professionaljudgment, commitment, integrity, and teamwork.

·        Excellent client facing, internalcommunications, written and verbal communication skills.

Testingor quality certifications, PMP certifications, ISTBQ and Test Maturity Modelintegration (TMMi) Framework awareness will be preferred