With thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travellers who stay with us every year a welcome they will never forget. In addition to our flagship brand, Hilton Hotels & Resorts, the family of brands includes Waldorf Astoria, LXR, Conrad, Canopy, Curio Collection, DoubleTree, Hilton Garden Inn, Hampton and many others.
If you appreciate the impact global travel can have on the world, you may be just the person we are looking for to work as a Hilton Team Member. Because it’s with Hilton where we never forget the reason we're here: to delight our guests, Team Members, and owners alike.
Position Statement
A Sales Manager, Event Services is responsible for maximization of revenue opportunities in the areas of group reservations, meetings and events by driving sales acquisitions, maximizing business opportunities and increasing business conversions.
What will you be doing?
As a Sales Manager, Event Services, you will be responsible for performing the following tasks to the highest standards:
• Own the planning and execution of assigned events from sales handover through completion and post event review.
• Act as the primary on site contact for clients, ensuring all agreed requirements are delivered accurately and professionally.
• Conduct pre event meetings, site inspections, and planning discussions to confirm details, expectations, and logistics.
• Oversee event setup, service flow, live execution, and breakdown in accordance with approved BEOs and Hilton brand standards.
• Respond effectively to last minute changes, guest requests and operational challenges.
• Communicate clear event timelines, service standards and operational expectations to all involved departments.
• Participate in daily operational briefings and pre convention meetings as required.
• Support post event reviews and continuous improvement initiatives.
• Follow up on deposits, attrition clauses, cut off dates, payment schedules, and billing instructions to ensure compliance.
• Review event documentation and post event billing for accuracy, supporting timely settlement of accounts.
• Maintain awareness of cost control and responsible use of operational resources.
• Support commercial objectives by identifying opportunities to enhance event value in collaboration with Sales.
• Review and ensure accuracy of BEOs, function sheets, and event documentation.
• Maintain organized and up to date event files in line with Hilton standards and procedures.
• Participate actively in Hilton training programs and service initiatives.
• Comply to hotel’s credit policy and ensure full settlement of payments within agreed timeline as contracted.
• Carry out any other reasonable duties and responsibilities as assigned.
What are we looking for?
A Sales Manager, Event Services serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:
• Minimum 2 years’ experience in a similar capacity.
• Relevant diploma or degree in hospitality or business discipline.
• Passionate about delivering exceptional guest experience.
• Energetic, vibrant and inspiring to the team.
• An innovative self-starter, with confidence and resilience.
• Accountable and always positive in exploring alternatives and opportunities for better performance.
• Focused on driving success for the hotel.
• Warm, sincere and inclusive in interpersonal interactions.
• Proactive, confident and reliable.
• Flexibility to respond effectively with changes in business.
• Strong analytical skills to understand key business indicators, competitive trends and develop strategies.
• Excellent command of written and spoken English.
• Strong presentation and communication skills.
• Excellent planning and organisation skills.
• An excellent team player who works well with different stakeholders to ensure success of hotel.
• Has sense of urgency and discipline to ensure tasks are completed in a timely manner.
• Prior knowledge and use of Delphi.Fdc.
What will it be like to work for Hilton?
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!
