Job Summary

Lead and manage all restaurant operations to drive profitability, enhance customer experience, and develop a high-performing team. Implement strategies to boost sales, control costs, and maintain brand standards in a dynamic hospitality environment.

Responsibilities

• Oversee daily restaurant operations to ensure smooth workflow and high service standards
• Lead and coordinate all departments including service, kitchen, reservations, marketing, and administration to achieve operational goals
• Develop and execute operational strategies to improve efficiency and profitability
• Drive sales growth by implementing strategies to increase average spend, customer retention, and repeat visits
• Build and maintain strong relationships with corporate clients, business partners, and VIP guests to expand business opportunities
• Identify and pursue new revenue streams and partnerships to grow the restaurant’s market presence
• Recruit, train, coach, and develop department heads and team members to build a skilled and motivated workforce
• Establish clear performance standards and accountability measures across departments to enhance team productivity
• Foster a positive and high-performance work culture that supports staff retention and development
• Manage budgets, monitor food and labor costs, and control operational expenses to meet financial targets
• Review financial reports regularly and implement corrective actions to maintain profitability
• Ensure exceptional guest satisfaction by maintaining brand standards and handling key customer feedback and escalations effectively

Required competencies and certifications

• Diploma, Advanced Diploma, or Degree in Hospitality Management, Business Management, or related field
• Minimum 5 years of management experience in the F&B, hospitality, or hotel industry
• Proven ability to lead profitable restaurant or hospitality operations
• Strong leadership skills with experience managing large teams and multiple departments
• Proficient in financial management and business development
• Excellent communication and stakeholder management skills
• Ability to perform effectively in a fast-paced and dynamic environment

Other Information

Remuneration & Benefits

• Basic Salary: From SGD 8000 per month
• Profit Sharing Scheme
• Sales Incentive Programme
• Annual Leave and Medical Benefits
• Staff Dining Benefits
• Career Growth Opportunities

Company Overview

Michael Faith Consultants Group (MFC) is a Singapore-based advisory and consultancy group established in 1997, providing comprehensive corporate and management consultancy services to individuals and organizations.

Job Summary

Lead business development and manage overseas projects by identifying new markets, negotiating strategic partnerships, and ensuring project success through effective coordination and compliance with local regulations.

Responsibilities

Business Development & Strategy

• Identify and evaluate new overseas markets and projects to expand business opportunities
• Lead contract negotiations, joint ventures, partnerships, and strategic alliances to secure favorable terms and drive growth

Overseas Project Management

• Oversee the full lifecycle of overseas projects from initiation through execution to ensure timely delivery and budget adherence
• Coordinate with local partners and consultants to align project objectives and resolve issues promptly
• Monitor project performance, timelines, and budgets to maintain operational efficiency
• Ensure compliance with local laws, regulations, and business practices to mitigate risks in overseas markets

Relationship & Stakeholder Management

• Build and maintain strong relationships with overseas clients, partners, and key stakeholders to foster collaboration and trust
• Represent the company in international meetings, site visits, and negotiations to advance business interests

Preferred competencies and qualifications

• Master’s degree in Business Administration or a related field
• Minimum 10 years of experience in business development
• Experience working with diverse cultures and international stakeholders
• In-depth understanding of international markets, contracts, and regulatory environments
• Willingness to travel frequently for overseas assignments and project meetings

We regret that only shortlisted candidate will be notified.

Ang Hui Hui, Michael Faith HR Consultants Pte. Ltd.
EA License No: 17C8802 | EA Personnel No: R23115878

Company Overview

NEW GOLDEN SEA SHIPPING PTE. LTD. (COSCO SHIPPING LINES SOUTHEAST ASIA BRANCH) operates in shipping and logistics, providing carrier and freight forwarding services with a focus on efficient supply chain solutions across Southeast Asia.

Job Summary

Lead shipping operations with full P&L responsibility, optimizing costs and yields through strategic vessel selection, route planning, and customer relationship management to drive business growth and operational excellence.

Responsibilities

• Manage full profit and loss accountability to ensure business profitability and sustainability
• Optimize cost efficiency by selecting vessels with appropriate size, speed, and bunker consumption aligned to volume prospects and port capabilities
• Monitor daily bunker consumption using system data to ensure vessel performance aligns with Time Charter Description and benchmark against sister ships
• Secure port call berth windows to maintain schedule integrity and operational efficiency
• Analyze and control indirect costs to support financial targets
• Manage and resolve cargo, container, and vessel damage claims in coordination with legal teams
• Strategize trade routes by analyzing market demand and supply to enhance service coverage and sailing frequency through own deployment or slot swaps
• Maintain high vessel schedule integrity to meet feeder-to-mother vessel connections and provide timely ETA and ETD updates to customers
• Collaborate with marketing to select customers and deals, actively participate in tender exercises
• Identify and implement General Rate Increases (GRIs), Rate Restorations (RRs), and Critical Bunker Recoveries (CBRs) in response to cost changes across managed trades
• Coordinate rate quotations and filings with marketing to support revenue management
• Manage agencies involved in vessel operations, cargo bookings, and customer relationship management at local service locations
• Engage actively in marketing efforts, especially with key clients introduced by marketing, and manage client relations during operational crises
• Conduct business development by reviewing trade route viability and adapting to operational or market changes
• Evaluate feasibility of new services, solo or via consortiums through vessel sharing agreements
• Make quick, effective decisions and communicate strategies clearly during operational or business crises
• Maintain professional relationships with external clients, port and terminal operators, and business partners
• Stay informed on the rapidly changing business environment through personal involvement and feedback channels including media
• Develop a strong understanding of current market conditions and long-term business outlook to identify opportunities and risks
• Prepare and position the right assets (ships) to meet future challenges and opportunities

Required competencies and certifications

• Minimum 10 years of sales experience in Shipping Carriers or Freight Forwarding
• Bilingual proficiency in English and Chinese, including reading and writing Chinese for reporting and liaison with Shanghai Headquarters
• Strong understanding of shipping carriers, freight forwarding, and supply chain solutions markets, with preference for industry vertical specialization

Preferred competencies and qualifications

• Excellent communication, interpersonal, and negotiation skills demonstrated in client and stakeholder interactions
• Proven ability to develop and execute strategic plans that drive business growth
• Strong analytical and problem-solving skills applied to operational and market challenges
• Customer-centric approach focused on building and maintaining strong relationships
• Excellent time management and organizational skills to handle multiple priorities
• Ability to work independently and collaboratively within teams

At Citi, we get to connect millions of people across hundreds of cities and countries every day.  And we've been doing it for more than 200 years.  We do this through our unparalleled global network.  We provide a broad range of financial services and products to our clients – whether they be consumers, corporations, governments or institutions – to help them meet their biggest opportunities and face the world's toughest challenges.

Shape your Career with Citi

Global Hospitality Services (GHS) is a key component of Citi's broader Colleague and Client Services (CCS) division. CCS delivers a broad array of core products across all regions, alongside a significant number of services tailored to local situations, supporting all Citi's business lines. As part of its comprehensive offerings, CCS provides a wide range of support services to the firm, including Global Hospitality Services (GHS), Global Event Marketing, Alumni Network, and Center for Culture. GHS strategic coverage includes Executive and Colleague Dining, Conferencing, Reception, Fitness Centers & Wellness programs, Wealth Hubs, Vending/Pantry and operational support to senior global management.

The scope and scale of operations in Singapore has broadened substantially in recent years due to organic growth and complexity has been further increased by the recent integration of various portfolios within the country and its cluster.

The role will require a high degree of flexibility due to its dynamic nature. It may incur travel across the region and possibly further, for the purpose of implementing service and process change initiatives this may be required on a short notice basis.

The role requires an experienced, clear thinking, innovative and self-motivated organized individual, who can deliver cost effective and high-quality solutions with accountability in a very demanding and constantly changing environment. The ability to multitask and support remote teams and or functions is crucial to the role’s success.

Job Overview

The Vice President, Operations Manager – Singapore, Global Hospitality Services is a senior-level professional with full leadership responsibilities for leading and managing the Global Hospitality Services (GHS) operations across Citi's Singapore portfolio.

Job Purpose

To provide operational and strategic support to ensure efficient operations of Global Hospitality Services (GHS) across Singapore ensuring service excellence, operational governance and alignment with Citi’s global standards. Supporting Regional Head through a variety of tasks including vendor management, people management, Subject Matter Expert for the regional team, uplifting operations standards and alignment, stakeholder relations, governance and compliance, and project management etc.

Responsible presenting GHS product knowledge to leverage best support from suppliers and Citi representatives. Familiar with a variety of the field's concepts, practices and procedures. Ability to communicate effectively to ensure all duties are completed accurately and delivered in high quality and in a timely manner. Rely on experience and judgment to plan and accomplish goals and a wide degree of creativity and latitude is expected.

Act as the primary liaison between Singapore GHS operations, Asia leadership and local Senior Stakeholders to deliver a best-in-class colleague and client experience.

Key Responsibilities

• Manage operations excellence and vendor management in diverse culture in India, e.g. BAU, performance, issue management, corporate social responsibilities etc.

• Stakeholder relations

• People management

• Regional subject matter expert to uplift operations standards and alignment

• Project management, sustainability initiatives, CoB etc.

• Drive continuous service improvement, operational compliance & global service standards for GHS products

• Accountable and manage operational budgets, & other financial/contractual vendor agreements and identify efficiency opportunities where applicable

• Statistical reporting including data management, governance controls and metrics reporting ensuring integrity of systems and managing any subsequent administration and minimizing risk

• Manage reporting/analysis of the regional restricted commodity to ensure consistent governance controls is in place with no deviations to policy and to mitigate risk

• Co-ordinate all Compliance guidelines to implement changes as and when needed

• Handle sensitive information in a confidential manner, an NDA will be required

• Manages & monitors vendor’s performance against vendor service evaluation system (KPIs)

• In partnership with the vendor & RES develops plan for ongoing Foodservice area evaluation; maintenance & replacement of Foodservice facilities & equipment including priorities, budgets & timelines

Knowledge/Experience:

• Operations and management experience in related or similar areas (i.e. executive and food & beverage services)

• Experience in third party vendor management is ideal, but are not a pre-requisite

• Experience of client liaison or relationship management or teamwork

• Fundamental understanding of controls and associate processes

• Experience managing multi-site, multi-service operations in a corporate environment

Skills: (technical skills)

Essential

• Excellent interpersonal skills, confidence and judgement

• Flexible and responsive manner and ability to prioritize

• Structured and organized approach

• Strong leadership and influencing skills

Desirable

• Administrative literacy

• Project literacy

• Project management and change implementation expertise

Qualifications:

• University degree graduate with hospitality or related major.

• Minimum 10 years of related working experience, demonstrating strong operational expertise and relevant skills.

• While a higher education background is generally expected, exceptional candidates with extensive practical experience and demonstrated operational proficiency will also be considered.

• Additional vocational qualifications, Diplomas or industry equivalent or awards are welcomed, but not a pre-requisite.

• Proficient in MS Office.

Competencies

• Resilience, adaptability and the ability to remain focused in a highly demanding and fast-moving environment

• Ability to analyze complex, ill-defined problems and to escalate the issues to the managers

• Ability to achieve results through good time management and teamwork

• Comfortable operating in ambiguous and complex circumstances

• Attention to detail and problem-solving skills

• Strong organizational and planning skills

This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.

Working at Citi is far more than just a job. A career with us means joining a family of more than 200,000 dedicated people from around the globe. At Citi, you’ll have the opportunity to grow your career, give back to your community and make a real impact.

Take the next step in your career, apply for this role at Citi today

https://jobs.citi.com

Job Summary

Lead and manage sales and corporate functions in Singapore for a Japanese logistics company. Develop strategies, oversee P&L, drive operational improvements, and coordinate with regional offices to ensure business growth and operational excellence.

Responsibilities

• Manage sales and corporate functions in Singapore to achieve operational excellence and drive measurable business growth
• Develop and execute customized business and sales strategies for logistics services to increase revenue and expand market share
• Oversee full P&L responsibilities including budgeting, financial planning, and performance monitoring to meet profitability targets
• Lead and coordinate multiple departments to foster collaboration and enhance team performance
• Align strategies and report business progress accurately by coordinating with Japan Headquarters and overseas offices
• Drive operational improvements by implementing digitalization and IT initiatives to increase efficiency and competitiveness
• Ensure compliance with internal policies, governance standards, and local regulations to mitigate operational risks

Required competencies and certifications

• Demonstrated experience in the logistics or freight forwarding industry within a Japanese company environment
• Proven management experience covering both sales and corporate functions to deliver measurable business results
• Strong leadership, decision-making, and execution skills to guide teams and implement strategies effectively
• Experience working in Singapore or other overseas markets to navigate diverse business environments

Preferred competencies and qualifications

• Business-level proficiency in Japanese language to facilitate communication with Japanese stakeholders
• Knowledge of IT systems, digital transformation (DX) initiatives, or business process improvement to support innovation
• Regional management experience in Southeast Asia to oversee cross-border operations and market dynamics

Other Information

Compensation & Benefits

• Monthly Salary: SGD 6,000 – 10,000 (commensurate with experience and capabilities), negotiable
• Bonus: Based on company and individual performance
• Benefits: Medical insurance, leave entitlement, and others in accordance with company policy

Only shortlisted applicants will be notified.

---

One of Singapore's most established education groups is seeking a commercially minded operations leader to oversee a sizeable centre network for one of their brands. With over 20 years in the market, a strong quality reputation, and a loyal workforce, this is a stable platform with real operational scale.

Given the group's focus on building leadership bench strength, there are multiple openings spanning Operations Director, General Manager, and COO. Depending on the level, you would lead a cluster of centres or take on broader accountability including regional expansion.

As an employer that values lifelong learning, the group is especially drawn to leaders with breadth of perspective, rather than a single-sector career path. Candidates who have worked across different industries, business models or functions will be most welcomed to apply.

Responsibilities

Reporting to senior leadership, you carry full P&L accountability across the network - revenue, margin, and cost discipline. You lead a large distributed workforce, work closely with centre leaders and centralised marketing function, and drive performance across enrolment, service standards, and operational execution. Strategic work includes market expansion and service innovation. You will join a highly collaborative leadership team that is committed to raising standards and building the business for its next chapter.

Requirements

At least 15 years of leadership experience running multi-site, consumer-facing operations with ideally genuine P&L ownership. You are entrepreneurial, empathetic, and analytically sharp, comfortable writing business papers and presenting to senior stakeholders.

Sector background is open - retail, F&B, healthcare, private education, dental, eldercare, wellness, and beyond. What matters is commercial instinct, operational credibility, and the ability to lead smart, professional teams while balancing growth with quality.

To Apply

For immediate consideration, please click Apply to submit your resume in Word format. We regret that only shortlisted applicants will be contacted.

Registration No: R1550844

EA Licence No: 21S0587

The Head, IT Applications & Engineering is accountable for the end-to-end delivery, performance, stability, and evolution of the organisation’s application landscape across core insurance systems, CRM and customer-servicing platforms, customer-facing digital channels, and integration and API layers.

The primary purpose of this role is to ensure that enterprise systems and custom-built digital capabilities are well-architected for scalability, efficiently delivered, and sustainably operated to support business growth in a regulated insurance environment.

We are seeking a strategic leader who can lead the team through a critical business growth phase. He/she should demonstrate a combination of strong technical leadership and enterprise application experience (e.g. with policy administration and CRM systems).The ideal candidate should also have experience in building or transforming teams from a reactive, change-request driven culture into a high-performing, innovative and product-oriented engineering one.

POSITION ACCOUNTABILITIES

Technical Leadership & Architecture

-               Provide hands-on leadership across application design, architecture and engineering best practices

-               Guide teams in building scalable, secure, and high-performance systems

-               Review, validate and challenge technical designs while coaching software engineers on best practices

Enterprise Applications Ownership

-               Oversee the design, build / customisation and enhancement of core insurance systems, CRM and customer-servicing platforms, customer-facing digital channels, andintegration and API layers

-               For enterprise systems and SaaS platforms, ensure optimal balance between configuration and customisation

-               Build and maintain application roadmaps aligned to business priorities

-               Identify opportunities for system optimisation, technical debt reduction and cost-efficiency improvements

AI Enablement & Innovation

-               Build engineering capacity for innovation and product development (including AI and automation) and modernizing existing technology stack

-               Drive adoption of AI-enabled development practices and tooling across the SDLC

-               Support gradual transition towards a product squad operating model

Engineering Execution and Resource Planning

-               Define and implement delivery processes (agile cadence, sprint planning, backlog management)

-               Establish and manage release schedules and CI/CD pipelines

-               Track and report delivery performance metrics (lead time, defects, throughout)

-               Establish and enforce engineering standards and best practices of code quality and peer reviews, CI/CD and test automation standards

-               Define engineering roadmaps and plan resource allocation across multiple projects

Team Leadership and Change Agility

-               Lead and manage software engineering teams, focused on a balanced strategy to build internal engineering capabilities and leveraging external (offshore)capabilities

-               Coach, mentor and develop engineering managers and developers.

- Identify capability gaps and implement training and promote professional development within the team, emphasizing the growth and advancement of team members
-               Foster anengineering culture of strong ownership, collaboration and continuousimprovement

-               Navigate complex change management processes, fostering a culture of agility

Strategic Vendor Management

-               Manage vendor relationships and contract negotiations to optimize value, performance, and risk mitigation.

-               Manage delivery and performance of vendors and integration partners, which includes tracking vendor performance against SLAs and contractual obligation.

-               Manage vendor’s upgrade and roadmap alignment, prevent over-customisation and vendor lock-in.

Stakeholder Management & Alignment

-               Partner closely with business, product, and executive stakeholders to align on priorities and outcomes

-               Translate complex business requirements into scalable technical solutions

QUALIFICATIONS AND EXPERIENCE

Qualifications

-               Bachelor degree in Computer Science, Information Technology, Information Systems, Computer or Software Engineering, or a related technical discipline.

-               Relevant professional certifications such as Project Management Professional (PMP),Certified ScrumMaster (CSM) or other relevant credentials are advantageous.

Experience

-               15 - 20years of experience in software engineering, application delivery, with strong progression into leadership roles

-               Strong background in modern architecture (e.g. microservices / API design, cloud-native development, integration patterns such as REST, messaging, event-driven)

-               Demonstrated experience leading and scaling engineering teams. Prior experience with leading offshore teams is advantageous.

-               Strong technical foundation with previous hands-on experience as a technology architect, able to make strategic decisions grounded in deep architectural understanding.

-               Exposure to AI/ML or AI-enabled development practices is highly preferred

-               Experience working with enterprise platforms (CRM systems such as Salesforce, Dynamics)

-               Experience working in direct insurance environments with understanding of policy lifecycle, underwriting workflows, claims processing is preferred.

-               Experience working in regulated environments with strong appreciation of technology risk management, segregation of duties, audit and compliance requirements is advantageous.

Key Competencies & Attributes

-               A problem solver who is hands-on, pragmatic, and delivery-focused

-               Comfortable to do hands-on coding and engage developers at code, design and architecture levels

-               Strong systems thinking and architectural mindset

-               Able to operate effectively in lean, fast-paced and ambiguous environments

-               Comfortable driving change and challenging status quo constructively

-               Able to drive cross-functional collaboration

Job Advertisement: Sales Area Manager (Facilities Cleaning & Security Services)

Position: Sales Area Manager
Industry: Facilities Management, Cleaning & Security Services
Location: Singapore
Salary: SGD 4,500 – SGD 5,500 per month (commensurate with experience and qualifications)
Employment Type: Full-Time

About the Role

We are seeking a highly motivated and results-driven Sales Area Manager to join our growing Facilities Management team. The successful candidate will be responsible for driving sales growth, developing client relationships, securing new contracts, and expanding our market presence in the cleaning and security services sectors.

This role is ideal for an experienced sales professional with a strong network in facilities management, commercial cleaning, security services, property management, or related industries.

Key Responsibilities

• Develop and implement sales strategies to achieve revenue and profitability targets.
• Identify, pursue, and secure new business opportunities in cleaning and security services.
• Build and maintain strong relationships with corporate clients, property management companies, MCSTs, government agencies, and commercial customers.
• Prepare and deliver professional sales presentations, proposals, and tender submissions.
• Conduct site surveys and collaborate with operations teams to develop competitive service solutions.
• Manage the full sales cycle from lead generation to contract award and account handover.
• Monitor market trends, competitor activities, and industry developments.
• Maintain accurate sales forecasts, pipeline reports, and CRM records.
• Achieve monthly and annual sales targets established by management.
• Support contract renewals and upselling opportunities with existing clients.

Requirements

Essential Qualifications & Experience

• Minimum 5 years of proven sales experience in facilities management, cleaning services, security services, environmental services, or a related industry.
• Demonstrated track record of achieving and exceeding sales targets.
• Strong understanding of the Singapore facilities management and security industry.
• Experience in government tenders, commercial contracts, and service-based sales will be advantageous.
• Excellent communication, negotiation, and presentation skills.
• Strong business development and relationship management capabilities.
• Proficient in Microsoft Office applications and CRM systems.

Preferred Certifications

Candidates should possess relevant WSQ certifications, such as:

• WSQ Certificate in Sales and Customer Service
• WSQ Higher Certificate in Facilities Management
• WSQ Security Industry-related certifications
• WSQ Environmental Cleaning-related certifications
• Other relevant Workforce Skills Qualifications (WSQ) certifications related to sales, facilities management, cleaning, or security operations

Personal Attributes

• Self-motivated and target-oriented.
• Strong leadership and stakeholder management skills.
• Excellent problem-solving and decision-making abilities.
• Professional, customer-focused, and proactive.
• Ability to work independently and as part of a team.

Benefits

• Competitive salary package of SGD 4,500 – SGD 5,500 based on experience and qualifications.
• Performance-based incentives and commission scheme.
• Career advancement opportunities.
• Training and professional development support.
• Annual leave and medical benefits in accordance with company policies.

How to Apply

Interested applicants are invited to submit their updated resume, detailing their relevant experience, qualifications, certifications, current salary, expected salary, and availability.

Only shortlisted candidates will be contacted for an interview.

Equal Opportunity Employer
We are committed to building a diverse workforce and welcome applications from qualified candidates regardless of race, gender, age, religion, or nationality.

Job Summary

We are seeking a dedicated Operations Area Manager to lead cleaning and security service operations across multiple sites in Singapore, ensuring service excellence, regulatory compliance, efficient manpower deployment, and strong client relationships.

Responsibilities

Operations Management

• Oversee operational performance of multiple cleaning and security service contracts to meet contractual KPIs and client expectations.
• Conduct regular site inspections, audits, and performance reviews to monitor service quality.
• Implement continuous improvement initiatives based on audit findings and client feedback.
• Manage incident reporting, lead investigations, and coordinate corrective actions to resolve operational issues.

Manpower Management

• Plan and coordinate workforce deployment to maintain adequate staffing levels across sites.
• Supervise Operations Executives, Site Supervisors, Team Leaders, Security Officers, and Cleaning Personnel to ensure productivity and discipline.
• Manage employee attendance, conduct coaching, training, and performance evaluations to enhance team effectiveness.
• Assist in recruitment, onboarding, and retention strategies for operational personnel.

Client Management

• Act as the primary point of contact for assigned clients, building and maintaining strong relationships.
• Address client concerns promptly and resolve operational issues to ensure client satisfaction.
• Conduct regular client meetings and service reviews to support contract renewals and identify service enhancement opportunities.

Compliance & Safety

• Ensure compliance with relevant regulations including Employment Act, Workplace Safety and Health (WSH) requirements, Progressive Wage Model (PWM), Security Industry Regulations, and Environmental Public Health requirements.
• Enforce adherence to company SOPs, quality standards, and workplace safety policies.
• Maintain accurate documentation, reports, and operational records to support compliance and audits.

Reporting & Administration

• Prepare operational, manpower, incident, and client update reports to inform stakeholders.
• Monitor operational budgets and resource utilization for cost-effective service delivery.
• Coordinate with sales, HR, and finance departments to support overall business operations.

Preferred competencies and qualifications

• Possession of relevant WSQ certifications such as WSQ Higher Certificate in Facilities Management, Environmental Cleaning Supervision or Management, Security Supervision or Management, Workplace Safety and Health (WSH), Leadership and People Management, or other related Workforce Skills Qualifications.

Company Overview

Food Inc (formerly Emmanuel Stroobant Group) is a Singapore-based award-winning hospitality group with acclaimed F&B concepts including Two Michelin-starred Saint Pierre and Shoukouwa, casual eateries, luxury event catering, and culinary education.

Job Summary

We seek an experienced General Manager to lead front-of-house operations at a Two Michelin-starred French fine dining restaurant, elevating guest experiences and service standards to world-class levels through leadership, operational excellence, and strategic contributions.

Responsibilities

Guest Experience & Service Excellence

• Lead front-of-house operations to deliver flawless service at every guest interaction
• Create highly personalized guest experiences aligned with Michelin-star standards
• Build and maintain strong relationships with VIPs, regular guests, media, partners, and international clientele
• Manage guest feedback and service recovery with professionalism and discretion
• Ensure consistent execution of all service rituals, standards, and details

Leadership & Team Development

• Inspire, mentor, and develop front-of-house team members to achieve exceptional performance
• Conduct daily briefings, training sessions, and ongoing coaching to enhance team skills
• Foster a culture of excellence, discipline, teamwork, and accountability
• Collaborate closely with the Executive Chef and senior leadership to ensure seamless kitchen-service coordination

Operations Management

• Manage reservations flow, floor planning, service pacing, and staffing to optimize guest experience and operational efficiency
• Maintain high standards of restaurant presentation, hygiene, and operational readiness
• Oversee wine and beverage coordination with the Sommelier team
• Monitor and analyze operational KPIs, labor productivity, guest satisfaction, and financial performance
• Assist PR and marketing teams in supporting brand initiatives
• Ensure compliance with all local regulations and company SOPs

Strategic Contribution

• Drive continuous improvement toward achieving a third Michelin star
• Identify and implement opportunities to elevate service standards and operational excellence
• Support brand reputation, media engagements, collaborations, and special events as needed

Preferred competencies and qualifications

• Experience in internationally recognized Michelin-starred restaurants
• Strong knowledge of French cuisine, wines, and fine dining service rituals
• Proven ability to lead high-performance teams in demanding environments
• Commitment to continuous improvement and excellence

Job Requirements

Professional Competencies

Industry Experience:

8+ years of senior management experience in the integrated home renovation/furnishing industry, including at least 2 years of management experience in the Southeast Asian market. Familiarity with BCA policies and RCEP supply chain regulations.

Strategic Tools:

Proficient in SWOT analysis and Balanced Scorecard; able to use ERP systems (e.g., SAP) to oversee business operations in Singapore.

Key Responsibilities & Tasks

Strategic Planning & Objective Management

Develop the company’s 1-3 year marketing strategic plan and annual marketing plan, clarifying market positioning, target customer segments, and competitive strategies, and execute upon approval by the General Manager.

Decompose sales targets for the retail, design, and marketing departments, monitor quarterly/monthly progress, and dynamically adjust strategies in response to market changes (e.g., seasonal demand, policy adjustments).

Lead the preparation and execution control of the annual marketing budget (including advertising, promotions, channel expenses, etc.), ensuring maximum ROI.

Market Analysis & Brand Building

Organize market research to analyze trends in Singapore's integrated home renovation industry, competitor movements (e.g., pricing strategies, new product developments), and shifts in customer demand, producing data-driven reports to guide product development.

Formulate brand development strategies, oversee online and offline brand promotion (e.g., social media, exhibitions, KOL collaborations), and enhance brand awareness and reputation.

Manage brand crisis communication, swiftly respond to negative public sentiment (e.g., escalated customer complaints, construction disputes), and safeguard the company’s reputation.

Sales Management & Channel Optimization

Guide the retail department in developing in-store sales strategies, promotional campaigns, and customer conversion processes to increase average transaction value and repeat purchase rates.

Expand diversified sales channels (e.g., collaborations with property developers, online stores, designer alliances) and optimize channel costs and efficiency.

Review major client contracts (e.g., bulk renovation orders from property developers) to ensure compliance and profitability.

Customer Experience & Product Collaboration

Establish a Customer Relationship Management (CRM) system, driving service improvements through satisfaction surveys and complaint analysis.

Collaborate with the design department to ensure design solutions align with market demands, balancing creativity with standardized cost control.

Promote product innovation: participate in new product development (e.g., eco-friendly materials, smart home packages) based on customer feedback, and formulate launch and promotion strategies.

Team Management & Cross-Departmental Collaboration

Oversee recruitment, training, performance evaluation, and motivation of managers in the three subordinate departments, fostering a high-performance collaborative team.

Conduct regular marketing coordination meetings (e.g., design-retail program alignment, marketing activity resource integration) to ensure departmental goals are aligned.

Represent the marketing function in senior management decision-making, collaborating with supply chain, finance, and other departments to optimize operational processes (e.g., order fulfillment cycles, payment collection).

Key Responsibilities

Provide secretarial and administrative support to the General Manager, which includes but not limited to:

1. Schedule & Calendar Management

• Calendar Control: Manage daily calendar, prioritize requests, and coordinate internal and external meetings.
• Logistics & Hospitality: Secure dining reservations, coordinate catering, and handle all related logistics.

2. Travel & Expense Management

• Travel Planning: Handle comprehensive logistics for business trips, including flight and hotel bookings, visa applications, etc.
• Expense Claims: Assist with the timely preparation, submission, and reimbursement of expense claims.

3. Meeting Coordination & Minutes

• Preparation & Setup: Coordinate room reservations, technical setup, and the timely dissemination of meeting notices and materials.
• Documentation: Attend internal and external meetings to take accurate minutes and track action items.

4. Internal Coordination & Reporting

• Report Collation: Assist in preparing work reports by coordinating with internal departments to collate data, draft presentations, and maintain records.
• Liaison & Follow-up: Act as a liaison by relaying messages and tasks to internal teams, ensuring timely follow-ups and reminders.

5. Documentation & Records Management

• Approvals & Signatures: Coordinate the signing of documents and ensure secure, organized record-keeping.
• Communications Screening: Screen and forward incoming emails, letters, and phone calls.
• Database & Directives: Maintain an updated database of business contacts and manage the issuance and archiving of all Management Directives.

6. External Relations

• External Liaison: Assist in the coordination of administrative matters with external organizations and attend corporate functions when required
• Gifting: Manage the ordering and dispatching of corporate gifts and festive hampers

Others:

• Bilingual Support: Provide accurate translation and interpretation work (English and Chinese).
• Company events: Plan, conceptualize, and execute company events, team-building activities, and festive celebrations.
• Perform any other secretarial or administrative tasks as assigned.

Requirements

• Diploma / Degree in Business Administration or related studies.
• At least 5 years of related experience in a similar capacity as Secretary /Personal Assistant/ Executive Assistant to Senior Management.
• Fluent in written and spoken English and Mandarin to manage translation work and facilitate frequent liaison with other offices and external partners.
• Possess excellent communications and interpersonal skills.
• Attention to details.
• A good team player.

Role Responsibilities:

• Identify and capitalize on profitable chartering opportunities in the Dry Bulk Shipping in spot market.
• Negotiate and finalize advantageous charter contracts with shipowners and charterers.
• Analyze market trends, freight rates, and cargo demand to guide chartering strategies.
• Utilize market intelligence and industry insights to make informed decisions.
• Cultivate and maintain strong relationships with key industry stakeholders and business partners.
• Collaborate closely with the operations and commercial teams to ensure seamless charter execution.
• Optimize vessel allocation and performance through regular assessments.
• Manage charter contracts effectively, adhering to all legal and operational guidelines.
• Stay updated on industry trends, regulations, and best practices in the chartering domain.

PRINCIPAL DUTIES / RESPONSIBILITIES:

• Report to Senior Vice President (SVP), Long-Term Contracts Management.

• Lead LNG delivery management of DGE’s long-term LNG purchases and sales contracts in relation to projects that Mitsubishi Corporation (MC) has equity LNG liftings, including direct communication with internal and external stakeholders in a collaborative manner.

• As LNG delivery management directly relates to profit and loss of DGE, strong ownership and continuous focus will be required to ensure LNG deliveries.

• Support SVP in formulating DGE’s Business Plans and Budgets as well as internal DGE reporting.

• Form and lead special purpose teams or taskforce as tasked by SVP to study, propose and implement DGE’s value or efficiency enhancement measures.

• As buyer portfolio will increasingly become Japan oriented, building strong relationships with relevant Japanese buyers in fluent Japanese for smooth implementation is required.

• Where delegated, manage external relationships on behalf of SVP including respective senior management representatives.

• Bridge other directorates within DGE as well as external stakeholders to ensure smooth cargo delivery and scheduling.

• Managing and directing own direct reports as well as facilitating collaboration among all directorate members as well as other directorates within DGE, including but not limited to establishing clear objectives, valuations of scenarios, identifying challenges, proposing solutions and executing strategy and operations.

• Facilitating ongoing professional development of direct reports.

• Establish and maintain a strong and motivated team environment including guiding staff and resolving any interpersonal team issues.

Experience & Knowledge

• At least 10 years of in-depth experience within the LNG industry, preferably with major oil and gas company, and experience ranging from LNG marketing, development of new LNG projects, LNG value-chain contract negotiations, LNG operation and scheduling.

• Proven track record in successful implementation of LNG deliveries as well as direct buyer engagements and negotiations, especially with Japanese counterparts.

• Extensive experience working in a diverse and multicultural environment including leading and managing such a team. Extensive experiences in overseas assignment preferable.

• Comprehensive understanding of regulatory and legal restrictions applicable to the sales, export and transportation of LNG in the global market.

Skills and Competencies

• Excellent negotiation skills in fluent English and Japanese, as well as high level of linguistic skills in both languages.

• Meticulous and detailed focus with ability to identify complex concepts including ability to lead structured negotiations of complex commercial agreements within the LNG value chain.

• Ability to build strong relationships quickly with stakeholders and external third parties.

• Possess a high level of commercial awareness with ability to identify and propose solutions to commercial issues, consistent with the company’s objectives.

• Ability to prioritise and organise workload effectively to meet deadlines in a high pressure environment.

• Possess a high level of cultural awareness with ability to successfully communicate with staff, internal and external stakeholders from diverse cultural backgrounds.

Company Overview

We are the Singapore regional office of a Japan-headquartered company specializing in sales and servicing of marine pumps and related equipment, supporting customers across Southeast Asia, Middle East, and Europe with technical solutions and after-sales maritime support.

Job Summary

Lead the Singapore office as General Manager to drive regional business growth, manage key maritime industry client relationships, and coordinate closely with headquarters in Japan and regional stakeholders.

Responsibilities

• Oversee and manage daily operations of the Singapore office to ensure efficient business functioning
• Develop and execute targeted sales strategies for marine pump products to increase regional market share
• Manage and nurture key customer relationships with shipowners, shipyards, and distributors to enhance client retention and satisfaction
• Act as the primary liaison between Singapore operations and headquarters in Japan to align business objectives and communication
• Interpret and communicate technical specifications, commercial terms, and corporate directives from headquarters to local teams and clients
• Identify new business opportunities and expand market presence across Southeast Asia, Middle East, and Europe
• Oversee budgeting, forecasting, and financial performance to meet company financial targets
• Provide leadership and guidance to local staff to foster a productive and motivated work environment

Required competencies and certifications

• Proficiency in English (written and spoken) for effective communication within the multicultural regional environment
• Proficiency in Japanese (written and spoken) to conduct daily communication with headquarters, including technical discussions and business strategy alignment

Preferred competencies and qualifications

• Degree in Engineering, Business, or related field
• At least 10 years of relevant experience in marine equipment, engineering sales, or related industries
• Proven track record in sales, business development, and regional account management
• Strong understanding of the maritime industry and marine pump technology
• Ability to work in a multicultural environment and manage regional operations
• Strong communication and interpersonal skills

Other Information

• Position based in Singapore
• Regional travel may be required