Company Overview

WSH Experts Pte Ltd, based in Singapore, delivers integrated industry services with innovative solutions. Our experienced team combines global expertise and local knowledge to support organizations with tailored, effective strategies.

Job Summary

Develop, test, document, and maintain application programs using Java and related technologies. Support system design, user training, troubleshooting, and disaster recovery activities to ensure reliable system development and maintenance.

Responsibilities

• Code, modify, test, and document new and existing programs using assigned languages and tools following coding conventions to ensure quality deliverables
• Prepare and document test data to validate program functionality and accuracy
• Set up and maintain testing and production environments to support application deployment
• Develop and update program and system documentation to facilitate maintenance and user understanding
• Assist in defining file structures and processing logic requirements to support application functionality
• Produce deliverables that comply with group standards and procedures to maintain consistency and quality
• Support Project Leaders by contributing to application system study, design, work coordination, project management, and user training to enhance project outcomes
• Troubleshoot and resolve end-user issues during application implementation and maintenance to ensure system reliability
• Train contract programmers on relevant programming skills to build team capability
• Participate in Disaster Recovery activities, including simulation exercises at recovery sites, to ensure business continuity
• Acquire new programming skills related to system development and maintenance as assigned by supervisors to stay current with technology
• Perform any other tasks related to system development and maintenance as assigned by supervisors to support team objectives

Required competencies and certifications

• Experience coding with Java, JSP, Servlet, Java Bean, JavaScript, session management, JDBC, and SQL for at least 3 years within the past 4 years
• Experience coding with HTML5, XHTML, AJAX, Web Services (REST API), JSON, Java Server Faces, and EJ for at least 2 years within the past 3 years

Responsibilities and Requirements:

• 4–6 years of hands-on experience in Java, Spring Boot, and Microservices architecture
• Experience in frontend development using Angular
• Strong experience with databases such as MySQL, NoSQL, and MariaDB
• Knowledge of Test Driven Development (TDD) practices
• Experience working with CI/CD pipelines
• Good understanding of software engineering best practices

Responsibilities and Requirements:

• 4–6 years of hands-on experience in Java, Spring Boot, and Microservices architecture
• Experience in frontend development using Angular
• Strong experience with databases such as MySQL, NoSQL, and MariaDB
• Knowledge of Test Driven Development (TDD) practices
• Experience working with CI/CD pipelines
• Good understanding of software engineering best practices

Location: Toa Payoh

Contract: 1 Year

Job Responsibilities

• Develop new microservices based on functional requirements for UI backend and external application APIs
• Build and maintain batch programs to process large volumes of data on scheduled runs
• Perform troubleshooting, defect fixing, and performance tuning to ensure application efficiency and SLA compliance
• Conduct thorough unit testing to ensure code quality and reliability
• Work closely with Business Analysts to clarify requirements and support issue resolution

Must-Have Requirements

• Strong proficiency in Java development
• Hands-on experience with frameworks/libraries such as Spring, Spring Batch, and Hibernate
• Familiar working in AWS environment, including ability to configure ECS task definitions
• Able to integrate and communicate with AWS services using AWS SDK
• Familiar with unit testing frameworks such as JUnit, Mockito, and PowerMock

Good to Have

• Experience in React.js and Node.js
• Experience in scripting for test automation and data migration
• Experience developing AWS Lambda functions in Python

Job Overview

We are looking for a Full Stack Developer to support the design, development, and enhancement of enterprise applications using C#.NET, Oracle databases, and Microsoft Azure. This role contributes across the application lifecycle, from development and testing to deployment and continuous improvement, within a collaborative and structured delivery environment.

The position suits candidates who are comfortable working across backend and frontend components, applying modern development practices, and supporting reliable system operations. Exposure to automation or AI-enabled tools is an added advantage but not mandatory.

Key Responsibilities

Application Development

• Develop, enhance, and maintain application components using C#.NET
• Support both backend services and frontend features based on project requirements
• Build and maintain APIs and application interfaces to support business processes

Database and Data Handling

• Work with Oracle databases to support data storage, retrieval, and performance optimization
• Use Entity Framework and SQL queries to implement data access logic
• Assist in ensuring data accuracy, consistency, and system reliability

Cloud and Deployment Support

• Support application deployment and operations on Microsoft Azure
• Participate in CI/CD processes to enable consistent build and deployment cycles
• Work with project and infrastructure teams to support system availability and scalability

Code Management and Quality

• Use GitHub or similar version control tools to manage source code
• Follow coding standards, documentation practices, and testing guidelines
• Support issue resolution, enhancement requests, and system improvements

Collaboration and Delivery

• Work with cross-functional teams including analysts, testers, and operations teams
• Participate in project discussions, reviews, and knowledge sharing sessions
• Support continuous improvement initiatives to enhance delivery efficiency

Optional Innovation Exposure

• Exposure to automation or AI-assisted development tools is an advantage
• Support proof-of-concept or enhancement initiatives where applicable

Requirements

Technical Skills

• Experience with C#.NET application development
• Working knowledge of Oracle databases and SQL
• Experience using Entity Framework or similar data access frameworks
• Exposure to Microsoft Azure or cloud-based environments
• Familiarity with CI/CD pipelines and version control tools such as GitHub

Experience

• Relevant experience in application development or software engineering
• Experience working in structured project or support environments is preferred

Soft Skills

• Ability to work collaboratively within a team
• Good problem-solving and analytical skills
• Clear communication and documentation capabilities

Nice to Have

• Exposure to modern frontend technologies
• Experience with cloud-native or enterprise systems
• Familiarity with automation or AI-related tools

Please send your detailed resume in MS Word format to resume@goldtecHRs.com with

• Education Level
• Working experiences
• Each employment background
• Reason for leaving each employment
• Last drawn salary
• Expected salary
• Date of availability

Full-Stack Developer — Fintech (6-Month Contract)

The Role

We're looking for a full-stack developer on a 6-month contract to help accelerate & lead the build-out of a fintech lending platform. You'll work independently with the founder, spearheading the development and testing of a Loan Origination & Management System for a new SME lending business.

• Flexible schedule
• 6-month initial contract, with potential to extend based on fit and business needs
• Hybrid — mostly remote (in Singapore), but must be available for in-person meetings in Singapore on short notice, preferred to work at least 1-2 days a week in our Cecil Street office
• Singaporean or PR (we may consider applicants already in Singapore with valid work authorization on exceptional basis)

What You'll Work On

• Borrower-facing loan application, documents, offer, agreement, and servicing flows
• Admin case workspace: credit review, offers, agreements, disbursal, reconciliation, collections
• Postgres schema, RLS policies, APIs, and cron jobs
• Integrations: e-signing, email, bank data
• PDF generation, audit logging, cron-driven workflows
• Credit underwriting automation workflows
• You may also be required to work on other projects and development tasks not related to this core lending platform

Tech Stack

Next.js, TypeScript, Postgres, Tailwind v4, shadcn, Resend, DocuSeal.

Requirements

• At least 3 years of full-stack experience shipping production web apps (React/Next.js + a typed backend + SQL)
• Strong fundamentals: clean, scalable, secure, well-tested code — not a vibe coder, strong technical understanding and ability to read code is a must
• Comfortable with TypeScript in strict mode, relational data modelling, and writing SQL
• Working knowledge of auth, RLS/row-level security, and handling sensitive data responsibly
• Fluent with AI coding tools (Claude Code, Codex, Cursor, etc.) and can use them to multiply your output without complete reliance and with full understanding of the code being generated — you review, verify, and own every line that ships
• Basic understanding of finance - as we are developing a LOS/LMS, you need to have existing knowledge of basic finance & accounting concepts such as: debits, credits, interest, compounding, double entry ledger, etc.
• Self-directed: can take a spec/idea/goal, ask the right questions, and ship high quality production grade code without hand-holding
• Based in Singapore, available for weekly in-person meetings, ideally you are open to working from out Cecil Street office at least 1-2 days a week.
• What you'll need to bring: your own development machine, your own tooling & development stack (we expect you to already be set up with the tools that make you effective, though we can discuss any additional requirements as needed).

Nice to Have

• Fintech / lending / payments domain exposure
• Familiarity with Singapore financial services context (MAS, MLA, PDPA, etc)

What We Offer

• Direct, visible impact on a real product in production
• Work independently and directly with the founder - focus on shipping and gaining real world experience, not bureaucracy
• Flexible hours, hybrid working
• Contract rate: S$3,000-3500/month (6-month contract)

To Apply

Send your CV + a short note about yourself, a link to code you're proud of (GitHub, side project, or something shipped), something you built without the use of any AI-coding tools, your earliest availability, and a one-paragraph example of how you've used AI tools effectively in a recent project.

Find Your Dream Job with Us

WE ARE HIRING!! Applynow and make a difference.

Role: .Net MS SQL Server

JobRequisition Number: MB008

Location: Singapore

JobDescription:

•           4 - 6+ years of experience in IT industry and experience supporting Microsoftapplications.

•           Proficient in developing applications using Microsoft .NET Framework, ASP.NET,.Net Core, MVC, HTML5, CSS, JavaScript,Bootstrap, Telerik Controls, JIRA, Angular and GitHub.

•           Proficient in MS SQL server / SSIS and SSRS design and development.

•           Write clean, scalable code using .NET programming languages Test and deployapplications and systems.

•           Create applications from scratch, configure existing systems and provide usersupport.

•           Strong experience in developing relational databases (MS SQL/Oracle)- storedprocedures, views, query performance tuning, etc.

•           Manage Softwarereleases, projects, enhancements, security patches, DR Drills industry testingand follow Secured Software Development Life cycle

•           Should be able to coordinate with internal support, IT security, Infrastakeholders, compliance, Quality group, user groups, interfacing applications,vendor teams to ensure timely project deliverables, environments stability,security and service availability during operating hours.

•           Perform any scheduled and standard maintenance during non-operating hours whichmay include weekends.

•           Monitor Service Levels, system / application alerts, maintain operating manualsand procedures, identify trouble areas and take proactive measures to avoidincidents.

•           Design, code and test web applications and supporting web services for apps.

•           Participate in requirements analysis Collaborate with internal teams to producesoftware design and architecture.

•           Revise, update, refactor and debug code.

•           Develop documentation throughout the software development life cycle (SDLC)serve as an expert on applications and provide technical support.

•           Ability to work in a fast paced, constantly changing Agile environment.

•           Strong interpersonal and effective communication (both written and verbal)skills.

•           Knowledge of functional testing, integration testing, system testing, and useracceptance testing.

•           Knowledge of Web API programming is advantageous.

•           Able to adapt readily & effectively to unexpected or changing conditions.

•           Analytical mindset and problem-solving attitude.

Project Scope:

Project Name: SP2A- TradeTransformation Project.

As part of System Development Life Cycle (SDLC)gathering requirements, development, testing, Implementation and PostImplementation support using the technologies below.

·      Database: MS SQL Server, SSDT

·      Programing Languages: MS SQL Server / C#.net, .NET,ASP.NET, SSIS

·      Product: Customer Liability Inquiry Portal System(CLIPS)

·      Scripting: Windows

§  Developthe pipeline to process the FTI interface in CLIPS application

§  DevelopCLIPS layout for the respective interface

§  Definethe source code configuration

§  Customizethe product configuration to handle parallel interface for the FITAS and newFTI interface

§  Configureand establish connectivity between FTI and CLIPS

§  Test:Perform SIT with FTI and FITAS parallel. Support UAT functional testing.

§  Deployment:Support for Prod deployment activities (documentation, preparing and go-live)

Pleaseforward your resume in MS word format to Careers@infogainglobal.com

Pleasedo not send a PDF Format Resume. Send the following details

1.Notice period

2.Current Salary

3.Expected Salary

4.Visa Status in Singapore

5. Current Location

Talend Developer
Experience: 3 to 6 years
Location: Noida

Role Summary

Looking for a Talend Developer with strong hands-on experience in Talend-based migration projects. The role involves migrating Talend Enterprise (DI jobs, ESB routes, and Data Services flows) to Talend Open Studio and modern integration solutions using Python, Apache Camel, and Java.

The candidate should have solid expertise in Talend flows, components, and data integration patterns.

Key Responsibilities

Analyze and understand:

• Talend DI jobs
• Talend ESB routes and Data Services flows

Execute migration:

• Talend DI Enterprise → Talend DI (TOS)
• Support ESB/Data Services → DI-based redesign

Develop and maintain:

• Talend jobs, mappings, and transformations
• Integration logic using Python, Apache Camel, and Java

Work extensively on:

• Data mapping (tMap)
• Flow design and routing logic

Ensure proper:

• Error handling
• Logging
• Job execution standards

Perform unit testing and support integration testing
Debug and resolve issues in Talend jobs and integration flows

Candidate Profile:

Strong hands-on experience in:

• Talend Data Integration (DI)
• Talend Open Studio (TOS)/ Talend Enterprise Studio  

Good knowledge of:

• Talend flows, components, and job design
• tMap, context variables, error handling, and logging

Experience with:

• Talend ESB (basic to intermediate level)
• Data Services and integration patterns

Programming skills:

• Java (for debugging and routines)
• Python (for migration/processing logic)

Strong experience in:

• Data mapping and transformation
• File and database integrations

OUR CLIENT is looking for Salesforce, Developer / Senior Developer experienced with Salesforce Lightning Design System

This role focus on designing and developing user interfaces within the Salesforce ecosystem, utilizing the SLDS to create consistent, accessible, and visually appealing applications. The role require a strong understanding of SLDS, web development (HTML, CSS, JavaScript), and the Salesforce Lightning Web Components (LWC) framework. Common job titles include Salesforce UI/UX Designer, Experience Designer, and SLDS Developer

• Set design guidelines, patterns, and code resources that help developers create custom applications with the same look and feel as the core Salesforce Lightning Experience.
• Promotes consistency, usability, and accessibility across Salesforce platform products.
• Includes CSS framework components, icons, color palettes, and other design elements.

Key Responsibilities

• Design & Prototyping: Creating wireframes and mockups using SLDS components.
• Development: Implementing user interfaces with Salesforce Lightning Web Components (LWC), using SLDS for styling.
• Collaboration: Working with developers, business analysts, and other stakeholders to translate requirements into functional and visually consistent designs.
• Best Practices: Ensuring designs meet accessibility standards and usability best practices.
• System Consistency: Maintaining brand consistency by applying SLDS patterns and styles.

Skills Needed

• Salesforce Expertise: Strong knowledge of the Salesforce platform, Lightning Experience, and the Lightning Web Components (LWC) framework.
• Design System Knowledge: Proficiency in using SLDS for styling and component creation.
• Web Technologies: HTML, CSS, and JavaScript are essential.
• Figma: Often used for creating wireframes and designs.
• Communication: Ability to effectively communicate with stakeholders and collaborate with cross-functional teams

Related certifications is advantageous:-

- Salesforce Certified Platform User Experience (UX) Designer

- Salesforce Certified Platform Developer I and II:

- Salesforce Certified Javascript Developer:

REQUIREMENTS:

-         6 years' post graduate experience working with Personal computers or compatibles;

-         6 years' post graduate experience using MS OS such as Windows 11 or higher and Microsoft Outlook;

-         Able to conduct unit, module, functional and volume testing; to analyze test results and to take corrective action.

a. Have 6 years’ experience, in each of the programming skills:

• Core Java Technologies

- JSP

- Servlet

- Java Bean     

- React, ReactJS

- Session management

- JDBC, JPA, SQL

- RESTful WebServices and APIs

b. Have 6 years’ experience, in coding programs using each of the skills:

• Frontend and Enterprise Technologies

- HTML 5

- XHTML

- AJAX

- JSON

- Java Server Faces

- Enterprise JavaBeans (EJB)

▪ Session

▪ Entity & Message

▪ Service Locator

▪ Business Delegate

▪ Data Transfer Object (DTO)

▪ Data Access Object (DAO)

c. Preferably have hands on experience on the following:

• Development Tools and Frameworks

- IDE proficiency (IBM RAD9.0+, Eclipse, or equivalent)

- Spring Boot

- Modern Frontend Frameworks (React, Angular)

- Testing (JUnit, Testing Frameworks)

- Version Control (e.g. Git, BitBucket)

• Architecture and Security

- Portal and Portlet Development

- n-Tier Architecture

- Java Web Security/LDAP

- JEE Security

- JEE Transaction

- XML

- Web Services (SOAP)

- JNDI

- UML Diagrams

- Secure Coding Practices

▪ Prevention of XSS, SQL Injection, Command Injection

▪ Race Condition Handling

▪ Proper Error/Exception Management

• Core Competencies

- Problem-solving and analytical thinking

- Clean code practices and design patterns

- Performance optimization and debugging

- Security best practices

- Code review expertise

- Documentation skills

RESPONSIBILITIES:

The Programmers shall be required to do the following:

1. Development

▪ Code new features and maintain existing systems

▪ Follow coding standards and conventions

▪ Implement secure coding practices

2. Testing and Quality Assurance

▪ Prepare test data and documentation

▪ Set up testing and production environments

▪ Perform thorough testing (e.g. unit, modular and functional, etc) and debugging

▪ Conduct thorough testing with interfacing systems and stakeholders

3. Documentation and Standards

▪ Maintain system and program documentation

▪ Follow group standards and procedures

▪ Establish file structures and processing logic

4. Project Support

▪ Assist Project Leaders, and/or delegated officers, in the study and design of application systems and work coordination; support project management activities; and Provide end-user training and support

5. Professional Development

▪ Learn new programming skills as required

▪ Train other contract programmers

▪ Participate in disaster recovery exercises

6. Additional Duties

▪ Troubleshoot production issues

▪ Support system maintenance

▪ Execute other related tasks as assigned by the supervisors

Responsibilities

• Design and develop microservices using Java-related technologies.

• Collaborate with cross-functional teams to identify and implement new products and improve the existing systems in our microservices architecture.

• Develop and maintain documentation of the microservices architecture, including design patterns, best practices, and coding standards.

• Debug, troubleshoot, and provide production support for microservices-based applications

• Implement automated testing and script execution and continuous integration/continuous deployment (CI/CD) processes to ensure quality and efficiency in the development cycle.

• Mentor and guide junior developers on microservices architecture, design patterns, and best practices.

Skills/Requirement

• 5+ years experience in Java/J2EE, Spring, Spring Boot, REST, JSON, Microservices.

• Familiar with Microservices architecture

• Familiar with event driven architecture

• Have used messaging components, such as IBM MQ Server

• Ability to design, develop and implement scalable, elastic microservices based platforms

• Demonstrated knowledge of OAuth token based authentication protocol

• Demonstrated knowledge of DevSecOps

• Good Understanding of Data Structure Algorithm.

• Experience in Unit Test/SIT/Regression/Stress Testing.

• Experience in Linux/Windows/OS Services.

We regret to inform that only shortlisted candidates will be contacted.

PERSOL Singapore Pte Ltd • EA License No. 01C4394 • EA Registration No. R1551626 (SUJA THERESA FRANCIS)

This is in partnership with Employment and Employability Institute Pte Ltd (“e2i”). e2i is the empowering network for workers and employers seeking employment and employability solutions. e2i serves as a bridge between workers and employers, connecting with workers to offer job security through job-matching, career guidance and skills upgrading services, and partnering employers to address their manpower needs through recruitment, training, and job redesign solutions. e2i is a tripartite initiative of the National Trades Union Congress set up to support nation-wide manpower and skills upgrading initiatives. By applying for this role, you consent to e2i’s PDPA.

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We are seeking a proactive and skilled UiPath Automation Engineer to drive our hyperautomation strategy, focused on optimizing and scaling internal business operations. This role is crucial for automating high-volume, repetitive processes across our core enterprise functions (including Finance, Sales, and Customer Success) to improve data integrity, boost efficiency, and reduce operational costs. The engineer will be a key contributor in the transition toward Intelligent Process Automation (IPA) by integrating UiPath with our critical systems and data layer.

Responsibilities

• RPA Development & Design: Design, build, test, and deploy robust, efficient, and scalable end-to-end RPA solutions using UiPath Studio, adhering strictly to the Robotic Enterprise Framework (REFramework).
• Process Analysis: Work closely with Business Analysts and Subject Matter Experts (SMEs) to analyze, document (PDD), and define optimal automated workflows (SDD) for complex, cross-functional processes.
• Enterprise Integration: Develop and maintain bots that interact seamlessly with AppFolio's core platforms, including AppFolio Property Manager, Salesforce CRM, and other applications, often utilizing APIs or the AppFolio Stack™ integration ecosystem.
• Deployment & Management: Utilize UiPath Orchestrator for secure deployment, scheduling, monitoring, and managing robot performance, queues, and assets across multiple environments.
• Maintenance & Support: Provide Level 2/3 production support, quickly diagnose and troubleshoot issues, implement robust exception handling, and manage incident resolution via Agile/DevOps tools like Jira.
• Coding & Scripting: Apply strong programming concepts using languages like C#, VB.NET, or Python to extend the functionality of RPA solutions and handle complex business logic or integrations.

• Experience: 2+ years of hands-on experience in the end-to-end development, deployment, and maintenance of RPA solutions using the UiPath Platform.
• Technical Proficiency: Deep working knowledge of UiPath Studio, Orchestrator, and the REFramework.
• Programming: Proven experience in object-oriented programming (e.g., C#, VB.NET, Python) and familiarity with APIs/Web Services (REST/SOAP) for integration.
• Data & Systems: Working knowledge of SQL databases and experience with large-scale enterprise applications like Salesforce (Apex coding is highly preferred for certain roles).
• SDLC: Experience working within an Agile/Scrum methodology and familiarity with version control (Git).
• Location & Availability: Must be located in a region that supports the required work hour overlap with the Pacific Time Zone (PST), specifically sourced from India or Eastern Europe.

Preferred Qualifications

• Certifications: UiPath Certified Advanced RPA Developer (UiARD).
• Experience with other Intelligent Automation tools or modules (e.g., UiPath Document Understanding, AI/ML Services).
• Familiarity with integration platforms like Mulesoft

Job Description

The Data Framework team is looking for a development expert on big data technologies to evolve the platform to ingest market data, RFQ (Cross Asset) and distribute data via APIs. The project milestones are ambitious and challenging. The position is ideal for someone with a strong interest in data processing and data science.

Key Responsibilities:

• Collaborate with business analysts, traders, and operations teams to gather requirements and deliver trading solutions

• Implement and optimize trade capture, validation, and enrichment workflows

• Integrate with upstream/downstream systems (e.g., market data, risk, settlement) via APIs and messaging protocols

• Ensure high performance, reliability, and accuracy of trade booking processes

• Troubleshoot, debug, and resolve production issues related to trade lifecycle events

• Participate in code reviews and contribute to continuous improvement of system architecture

• Maintain technical documentation and support user training as needed

Required Skills & Qualifications:

• Proven experience as a .NET Developer, preferably in financial services or capital markets

• Strong knowledge of C#, ASP.NET, .NET Core, and related frameworks

• Experience with SQL Server, database design, and performance tuning

• Familiarity with trade booking systems, financial instruments, and trade lifecycle concepts

• Experience integrating with APIs, FIX, or messaging systems (e.g., MQ, Kafka) is a plus

• Understanding of Agile methodologies and SDLC best practices

• Strong analytical, problem-solving, and communication skills

• Experience with Jira or other issue tracking system.

• Agile methodology (Scrum/Kanban)

• Experience of working with large scale SQL Server database, PostgreSQL.

• Demonstrated ability to effectively utilize AI-powered tools (e.g., GitHub Copilot) to enhance productivity and problem-solving capabilities

• Understanding of AI/ML fundamentals including prompt engineering, model limitations, and best practices for human-AI collaboration

What you need to do now

If you’re interested in this role, click ‘apply now’ to forward an up-to-date copy of your CV, or call Shabnam at Hays on +65 60271964 or email Shabnam.Bahar@hays.com.sg for a confidential discussion.

Referrals are welcome.

Registration ID No. R1873584 | EA License number: 07C3924 | Company Registration No. 200609504D

We are seeking a skilled ServiceNow professional to design, customize, and implement ServiceNow solutions. You will work closely with business stakeholders to gather requirements, configure the system, and deliver solutions that drive customer engagement and operational excellence.

Key Responsibilities:

• Collaborate closely with Product Owners and Business SMEs to gather the functional and technical requirements.

• Provide expert technical consulting and best practice guidance across ITSM, CSM, and HRSD modules.

• Strong proficiency in Glide APIs, Business Rules, and Client Scripts.

• Skilled in key ServiceNow development tools, including Flow Designer, Workflow Editor, Form Designer, App Studio, and Automated Test Framework (ATF).

• Administer the ServiceNow platform, including ACLs, security models, and update set management.

• Manage scheduled jobs, notifications, and event configurations.

• Support platform upgrades and perform end-to-end regression testing utilizing ATF.

• Develop and maintain custom UI components for Service Portal and Workspace.

• Produce technical documentation, including solution designs, data models, integration specs, and release notes.

Requirements:

• Bachelor’s degree in computer science, Information Systems, or related discipline.

• Certifications

- CSA – Certified System Administrator (Mandatory)

- CAD – Certified Application Developer (Mandatory)

• Minimum 5+ years of hands-on experience with the ServiceNow platform

• ITSM Development Expertise

- Configure and customize core ITSM processes: Incident, Problem, Change, Request, and Knowledge Management.

- Design and enhance Service Catalog items, Record Producers, Catalog UI Policies, and Client Scripts.

- Implement workflows, SLAs, Service Level Management practices, and CMDB relationships.

- Build automation using Business Rules, Script Includes, and Flow Designer.

• Build scripted REST APIs and data transformation logic.

• Exposure in the ServiceNow CSM

- Configure case management, customer accounts/contacts, entitlements, and SLAs.

- Develop custom views for workspaces (Agent Workspace, CSM Workspace).

- Implement in the Interaction management, Dynamic routing, Playbooks, Knowledge base for customer service

- Integrate CSM with phone channels such as Amazon Connect, Genesys, or CTI adapters.

• Exposure in the ServiceNow HRSD

- Configure HR Service Delivery modules such as HR Case Management, Employee Center / Employee Center Pro, HR Services, COEs, Lifecycle Events (Onboarding, Offboarding)

- Create HR Catalog items, record producers, and HR-specific workflows.

- Maintain security around HR tables via HR profiles & ACLs.

• Knowledge in Integration & Automation Tools

- CSM telephony (AWS Connect/Genesys)

- Develop integrations using REST / SOAP APIs, Integration Hub ,MID Server

- HR integrations (Workday/SuccessFactors)

Preferred Skills:

• Certifications

- HR integrations (Workday/SuccessFactors)