Total 602 command center analyst job vacancies in Business Management / Project / Planning category in The Philippines

User Requirements Gathering:

• Collaborate with users across 10 international locations to gather, analyse, and standardize user requirements for the enhancements needed core banking system.

• Ensure consistency and alignment of requirements with global banking standards and local regulatory needs.

Business Impact Analysis (BIA):

• Document current (as-is) business processes to identify inefficiencies and improvement opportunities.

• Develop future (to-be) processes that align with the new core banking system, with a focus on long-term benefits to bank operations and core banking functionalities.

Functional Specification Document (FSD) Review:

• Review and provide detailed feedback on FSDs to ensure they accurately reflect standardized user requirements and business objectives.

Test Coordination and JIRA Management:

• Coordinate testing activities including the development and execution of test scripts based on user requirements and FSD.

• Manage JIRA tickets related to test cases, defects, and enhancements—track statuses such as blocked, in progress, and resolved until closure.

• Facilitate defect triage meetings, prioritizing issues and coordinating with IT and business teams for timely resolution.

• Monitor and report on testing progress and defect resolution status through JIRA dashboards and reports.

Change Request Assistance:

• Assist in raising and documenting change requests, ensuring alignment with business goals and impact assessments.

• Collaborate with stakeholders to evaluate change requests and support approval workflows.

Post-Production Rollout Support:

• Support planning and execution of post-production activities, including issue resolution and user support.

Stakeholder Liaison:

• Act as a bridge between business users and IT counterparts to ensure efficient delivery and resolution of production issues.

• Provide insights and recommendations to IT teams based on business impact and long-term process improvements.

Interested candidates, please email your resume to annasee@recruitexpress.com.sg

Anna See Sing Yee

CEI Reg R25157535

Recruit Express Pte Ltd

EA License No: 99C4599

We regret that only shortlisted candidates will be contacted

Responsibilities:

• Responsible for Production Planning and Scheduling
• Responsible for recovery planning to mitigate impact of line performance issue to customer
• Monitor forecasted plan, track and report on machine utilization and performance and drive operations to meet output and shipments and revenue to ensure timely delivery to customers and meet KPI such as cycle time and on time delivery
• Provides input to Customer Service department in term of forecast loading, revenue attainment, shipment and performance
• Collaborate with cross functional teams to ensure that customer requirements can be met for current and future demand
• Responsible for documentation of Processes and Procedure for continuity and training purposes
• Continuous Improvement and Innovation
• Address issues and exercise judgement within broadly defined practices and approaches to solve complex problems on production performance, outputs and requirement
• Participate in all continuous improvement and/or automation projects to fully optimize the manufacturing process, improving CT, improving flow and cost effectiveness
• Responsible to improve the planning processes

Requirements:

• Degree in any discipline
• Minimum 3 years of relevant experience in planning, preferably in semiconductor industry
• Good leadership, communication and interpersonal skills
• Able to work in a dynamic and fast-moving environment

Job Summary:
Support core banking system enhancement projects by gathering user requirements, analysing business processes, supporting testing activities, and coordinating with stakeholders across multiple regions. Ensure alignment between business needs, system design, and implementation.

Key Responsibilities:

• Gather and standardise user requirements across international locations
• Ensure requirements align with banking standards and regulatory needs
• Document current (as-is) processes and design improved (to-be) processes
• Review functional specification documents (FSDs) and provide feedback
• Support UAT planning, test case creation, execution, and defect tracking
• Manage and monitor JIRA tickets for issues, defects, and enhancements
• Coordinate defect triage and follow up with IT and business teams
• Assist in change request documentation and approval processes
• Support post-production rollout and issue resolution
• Act as liaison between business users and IT teams

Interested applicants may email resume to kellychooi@recruitexpress.com.sg

Chooi Kelly (CEI Registration No: R25136207)

Recruit Express Pte Ltd (EA: 99C4599)

We regret only shortlisted candidates will be contacted

Raffles Place

9am to 6pm (Mondays to Fridays)

Responsibilities

User Requirements Gathering:

• Collaborate with users across 10 international locations to gather, analyse, and standardize user requirements for the enhancements needed core banking system.
• Ensure consistency and alignment of requirements with global banking standards and local regulatory needs.

Business Impact Analysis (BIA):

• Document current (as-is) business processes to identify inefficiencies and improvement opportunities.
• Develop future (to-be) processes that align with the new core banking system, with a focus on long-term benefits to bank operations and core banking functionalities.

Functional Specification Document (FSD) Review:

• Review and provide detailed feedback on FSDs to ensure they accurately reflect standardized user requirements and business objectives.

Test Coordination and JIRA Management:

• Coordinate testing activities including the development and execution of test scripts based on user requirements and FSD.
• Manage JIRA tickets related to test cases, defects, and enhancements—track statuses such as blocked, in progress, and resolved until closure.
• Facilitate defect triage meetings, prioritizing issues and coordinating with IT and business teams for timely resolution.
• Monitor and report on testing progress and defect resolution status through JIRA dashboards and reports.

Change Request Assistance:

• Assist in raising and documenting change requests, ensuring alignment with business goals and impact assessments.
• Collaborate with stakeholders to evaluate change requests and support approval workflows.

Post-Production Rollout Support:

• Support planning and execution of post-production activities, including issue resolution and user support.

Stakeholder Liaison:

• Act as a bridge between business users and IT counterparts to ensure efficient delivery and resolution of production issues.
• Provide insights and recommendations to IT teams based on business impact and long-term process improvements.

Requirements

• Bachelor’s Degree in Information Technology, Business Analysis, or a related field.

• Minimum 3-5 years of experience as a Business Analyst or similar role, preferably in banking or financial services.
• Proven experience in requirements gathering, process standardization across multiple regions, UAT coordination, and system implementation.
• Hands-on experience managing JIRA tickets, test case management, and defect triage.

Jessica Nguyen Huynh Thanh Truc

CEI Reg. No. R23113787

EA License No. 99C4599

We regret that only shortlisted candidates will be notified.

Role Overview

As a Data and Systems Business Analyst (Service Transformation & Planning), you will play a crucial role in overseeing and coordinating various aspects of data and technology initiatives within the business domain to support service delivery transformation.

Key Responsibilities

Data Governance & Data Sharing
• Support cross-organisation data sharing initiatives by defining clear data exchange processes, governance mechanisms, and technical standards in compliance with data privacy and regulatory requirements.
• Drive adoption, usage, and alignment of data systems to enable integration across systems and partner entities.
• Support the design and deployment of interoperable digital and data architectures that enable seamless and citizen-centric service delivery.

Shaping Service Experience through Insights & Requirements
• Lead engagement with stakeholders to capture strategic requirements and feedback that shape future digital and data service delivery systems.
• Design and conduct user research, including surveys and focus group discussions, to better understand user needs.
• Translate operational needs and user behaviours into actionable system requirements and feature roadmaps.
• Elevate operational insights into long-term planning to anticipate demand and design future-ready solutions.

Programme Leadership & Governance
• Oversee and steer multiple project workstreams to achieve service transformation outcomes.
• Establish governance mechanisms and monitor programme health across delivery milestones.
• Anticipate risks and implement mitigation strategies to ensure alignment with organisational digital and service strategies.
• Provide oversight of project reporting, executive briefings, and progress updates for senior leadership and decision-makers.

Cross-Functional Collaboration & Strategic Partnerships
• Build and sustain strong partnerships with internal teams and stakeholders to co-create technology-enabled solutions that balance user experience, innovation, and operational efficiency.
• Act as a strategic integrator, aligning diverse priorities and fostering cohesive service delivery across teams.

Risk, Foresight & Continuous Improvement
• Develop clear, concise, and compelling reports, dashboards, and presentations for senior management.
• Ensure project learnings are captured and translated into insights to support continuous improvement and strategic planning.

Reporting & Documentation
• Prepare clear and concise reports, dashboards, and presentations for senior management.
• Ensure all key project information is accurately documented and easily accessible.

Requirements

Work Experience, Competencies & Personal Traits
We are looking for motivated individuals who are self-starters in a fast-paced environment and enjoy solving complex system challenges. You should be comfortable navigating ambiguity, driving large-scale change, and applying experimentation and prototyping to deliver innovative solutions.

Key Competencies

Working Effectively with Stakeholders
• Able to work closely with senior management and cross-functional teams to drive service transformation initiatives.
• Influence stakeholders towards a shared vision of seamless service delivery.

Thinking Clearly and Making Sound Judgements
• Strong analytical and critical thinking abilities.
• Able to work with ambiguity and synthesise information to propose and implement effective solutions.

Creative Thinking and Problem Solving
• Apply design methodologies to uncover insights and address service challenges.
• Demonstrate creativity in solving complex problems.

Technical and Data Acumen
• Strong understanding of data systems, governance frameworks, and integration processes.

Additional Requirements

• Experience in project management and Agile/Scrum methodologies will be advantageous.
• Experience with data infrastructure or technology projects is preferred.

Work Experience

Minimum 5 years of experience in at least two of the following areas:
• Data Governance and Management
• Service Design and Experience Management
• Service Strategy, Policy, and Planning
• Service Operations and Management
• Digital Transformation
• Product Management
• Project Management

Personal Traits

• Excellent communication, presentation, and stakeholder management skills.
• Ability to bridge strategic thinking with practical implementation.
• Ability to articulate complex technical concepts to non-technical audiences.

We are seeking a motivated and detail-oriented Business Analyst to join our client’s team. In this role, you will collaborate closely with internal and external stakeholders to gather, analyze, and translate business requirements into effective technology solutions. You will play a key role in ensuring that business needs are accurately captured and delivered, while supporting project success across the full lifecycle.

Key Responsibilities:

• Collaborate with clients and stakeholders to elicit, analyze, validate, and document business and system requirements.
• Translate business needs into clear functional and technical requirements to support solution design and delivery.
• Act as a liaison between business users and technical teams to ensure alignment and clarity.
• Analyze current business processes and identify opportunities for improvement and optimization.
• Proactively identify risks, issues, and changes in requirements, and manage them effectively.
• Support solution design through visualization, user experience considerations, and configuration inputs.
• Produce high-quality documentation using structured methodologies, tools, and best practices.
• Contribute to requirements management and change management processes.
• Support project lifecycle activities, including proposals, feasibility studies, and implementations.
• Develop and execute User Acceptance Testing (UAT), including test plans and test cases.
• Manage stakeholder expectations and ensure successful delivery outcomes.

Qualifications & Experience

• Bachelor’s degree in business, Information Technology, or a related discipline (or equivalent experience).
• Must be a Singaporean due to G50 security clearance requirements by the client.
• 4–5 years of relevant experience as a Business Analyst or in a similar role.
• Strong verbal and written communication skills, with confidence in client-facing environments.
• Ability to work collaboratively in cross-functional teams.
• Proficiency in requirements gathering and analysis using structured techniques.
• Ability to break down high-level concepts into detailed requirements and abstract low-level information.
• Strong analytical thinking with the ability to distinguish between business needs and proposed solutions.
• Experience in requirements prioritization, traceability, and change management.
• Risk identification and problem-solving capabilities.
• Strong stakeholder management and relationship-building skills.

Technical & Specialized Skills

• Experience in developing user manuals and delivering training materials.
• Knowledge of business rules modeling and process documentation.
• Hands-on experience in developing and executing UAT plans and managing testing cycles.
• Experience with integrated testing processes.

Preferred

• Experience in Public Sector projects or implementations.
• Familiarity with Agile methodologies and delivery environments.

If you are interested in this position, please click "Apply Now" and we will review your qualifications & reach out to you for further discussion & next steps. Only shortlisted candidates will be responded to, therefore if you do not receive a response within 14 days, please accept this as notification that you have not been shortlisted.

Morgan Mckinley Pte Ltd

Name: Kanya Kothandaraman

EA Licence No: 11C5502

EAP Registration No: R1331365

Job Description:

• Requirements Gathering: Stakeholder interviews, workshops, elicitation techniques, and managing conflicting requirements.
• Documentation & Specifications: Writing SRS, SDS, user stories, use cases, and acceptance criteria.
• Testing: UAT planning and execution, test case development, defect tracking, and sign-off
• Deployment Support: Release coordination, go-live checklists, post-deployment validation, and hypercare support.
• Collaborate with senior consultants to gather and analyze client requirements, translating business needs into actionable technology solutions.
• Support the design and development of solutions, contributing to technical specifications, workflows, and functional requirements.
• Participate in data collection, analysis, and interpretation to provide insights that inform decision-making and strategy.
• Contribute to the creation of project documentation, including project plans, status reports, and client communications.
• Assist in facilitating workshops and presentations to stakeholders, ensuring clear communication of technical concepts.
• Participate in team meetings and brainstorming sessions to discuss solutions.

Requirements:

Must Have Skills:

• Independent and detail-oriented with the BA tasks assigned - able to collaborate with various stakeholders to identify solutions to business problems, piecing together requirements to provide holistic solution.
• Able to comprehend technical requirements, understanding requirements at code level as well as perform basic debugging. Basic understanding of Java, Javascript, SQL, AWS Cloud.
• Effective/confident communication, ability to translate technical concepts into non-technical language for client communication.

Good to Have Skills:

• Drove client-facing workshops.
• Ability to analyse and break down complex problems.
• Formulate solution/response using information gathered.
• Ability to identify areas for improvement and suggest solutions.
• Ability to work collaboratively in a team environment.
• Ability to write clear and concise technical and functional documentation.
• Basic understanding on SDLC.

Position Summary:

We are seeking an experienced and detail-oriented Business Analyst to join our team, specializing in the payment banking domain. The ideal candidate will have a strong understanding of payment systems, financial processes, and banking operations. They will play a critical role in bridging the gap between business needs and technical solutions, ensuring successful delivery of payment solutions.

Roles & Responsibilities:

• Requirement Gathering and Analysis:
• Collaborate with stakeholders to elicit, document, and prioritize business requirements related to payment systems.
• Analyse and translate business needs into functional and technical specifications.
• Work closely with development teams to design and implement File conversion requirements using the mapping specifications.
• Create mapping documents that show how each source field translates into the target format.
• Act as the primary liaison between business units, IT teams, and external vendors to ensure alignment and clear communication.
• Support User Acceptance Testing (UAT) by preparing test cases, validating results, and ensuring defects are resolved.
• Ensure delivered solutions align with business objectives and user expectation
• Conduct workshops and presentations to gather feedback and validate requirements.
• Build and maintain strong relationships with key stakeholders to foster trust and collaboration.
• Encourage a collaborative and inclusive work environment that promotes knowledge sharing and teamwork.

Preferred Skills

· Knowledge on host-to-host channels that connect corporate ERP/TMS systems directly with the bank.

· ⁠Expertise in file formats (ISO 20022 XML, CSV, proprietary formats).

· Knowledge of secure transmission protocols (SFTP, API).

· ⁠Deep knowledge of SWIFT payment systems

· Knowledge of Boomi Integrations

· Knowledge of APAC Payment types

· Cash management and Supply chain finance

Qualifications:

· Bachelor’s degree in business administration, Finance, Computer Science, or a related field.

· 5+ years of experience as a Business Analyst, preferably in the payment banking domain.

· Extensive expertise in cash management and payment systems across APAC, including TT, FAST, GIRO, and other digital payment solutions.

· Proficiency in tools like JIRA, Confluence, MS Office, and process modelling software.

· Excellent communication and interpersonal skills, with the ability to work effectively with cross-functional teams.

· Strong analytical and problem-solving skills with a detail-oriented approach.

· Experience with agile and waterfall project management methodologies.

Company Overview

YM Global is a Singapore-based IT technology services and outsourcing company delivering innovative solutions to meet diverse business needs.

Job Summary

You will define system scope and objectives, act as a liaison between clients and technical teams, and develop solution requirements to drive effective technology implementations.

Responsibilities

• Define system scope and objectives by applying knowledge of information technology and industry requirements
• Liaise between clients and technical teams to elicit, document, analyze, and validate business processes, systems, and solution requirements using strong communication skills
• Research, identify, and specify effective solutions to business and technical problems proactively
• Support and conduct visualization, user experience, and configuration activities during solution design
• Document requirement specifications using established high-maturity methods, processes, and tools
• Support requirements management and change management processes to ensure alignment with business needs
• Contribute to business cycle activities including proposals, feasibility studies, and solution implementations
• Evaluate business implications of applying technology within the current business environment to inform decision-making
• Develop and execute acceptance test plans and test cases to validate solution functionality and quality

Required competencies and certifications

• Bachelor's degree in a technical or business discipline or equivalent experience
• 4 to 5 years of relevant experience in a similar role

We are looking for an experienced Business Analyst to support product operations, drive product development, and ensure smooth execution of key initiatives in a fast-paced trading environment.

Key Responsibilities

• End-to-end Product Management: Lead the product lifecycle from concept to launch, monitor performance post-launch, and drive continuous improvements.
• Project Delivery: Actively participate across project stages including requirement gathering, business analysis, user acceptance testing (UAT), training, and go-live support.
• Backlog & Prioritisation: Maintain and prioritise the product backlog in alignment with strategic goals, stakeholder needs, and regulatory requirements.
• KPIs & Metrics: Define key performance indicators (KPIs) and assess product performance to guide decisions and improvements.
• Documentation & Communication: Produce clear, comprehensive documentation — functional specs, workflows, process maps — and communicate effectively with technical and non-technical stakeholders.
• Risk & Issue Management: Identify project risks and dependencies early; propose mitigation strategies and escalate when necessary.
• Operational Support: Manage day-to-day support issues, coordinate fixes, and help plan release cycles.

Requirements

• Bachelor’s degree in computer science, Finance, Business, or related field.
• 5–7 years of experience as a Business Analyst.
• Solid understanding of software development and familiarity with web technologies.
• Experience working with Agile teams and backlog management tools.
• Understanding of cloud technologies.
• Familiarity with APIs & Integration Protocols including REST/SOAP, FIX protocol, or similar trading interfaces.
• Knowledge of capital markets regulations (e.g., MAS guidelines, trading, compliance) will be an added advantage.
• Excellent communication, facilitation, and presentation skills.
• Ability to communicate effectively in Mandarin required.

Job Description:

• Lead and manage Temenos Transact (T24) implementation and upgrade projects within banking domain
• Oversee end-to-end testing lifecycle including test planning, execution, defect management, and reporting
• Coordinate User Acceptance Testing (UAT) with business stakeholders to ensure requirements are met
• Collaborate with cross-functional teams for requirement gathering and solution validation
• Manage Agile/Scrum activities including sprint planning, tracking, and delivery
• Perform and oversee API and automation testing using industry tools
• Manage onsite and offshore teams, ensuring timely delivery and quality standards

Requirements:

• Minimum15 years of experience in QA/Test Management within banking or financial services
• Strong experience in Temenos Transact (T24) implementation and upgrades
• Knowledge of banking domains such as Retail, Private, Wealth, Treasury, Corporate Banking
• Experience with tools: JIRA, HP QC, SQL, SoapUI/Postman, Selenium/Cucumber
• Familiarity with Agile methodologies
• Experience working with global and cross-functional teams

Qualifications:

• Bachelor’s degree in IT, Engineering, Finance, or related field

Our client, one of Asia-Pacific’s leading organizations is looking for:
Business Analyst

Responsibilities:

• Lead requirement gathering sessions with stakeholders to understand business needs, challenges, and opportunities, documenting detailed business requirements, functional specifications, and process flows whilst ensuring alignment with organisational objectives and technical constraints
• Analyse complex business problems and processes through data analysis, workflow mapping, and impact assessments to identify opportunities for improvement and innovation whilst providing recommendations backed by quantitative and qualitative evidence
• Develop and maintain detailed documentation including product requirements documents, user stories, process maps, and technical specifications whilst ensuring clarity and traceability throughout the project lifecycle
• Design and execute user acceptance testing strategies, coordinating with stakeholders to validate that solutions meet business requirements whilst maintaining quality standards and compliance requirements
• Together with development team, provide post-production monitoring and support, and track customer feedback to iterate the product.
• Identify and develop innovative opportunities through strategic analysis, the use of platform business models and an inclusive digital ecosystem
• Evaluate new ways of thinking through learning government digital products to interpret data, connect ideas and guide collaborative decision-making to solve complex problems
• Evaluate analysis tools and techniques to identify and justify portfolio initiatives that can fully support the organisation’s strategic goals

Requirements:

• Bachelor's degree in Business, Information Technology, Computer Science or related field
• 6+ years and above of experience in business analysis, with demonstrated expertise in enterprise-level projects
• Strong proficiency in business process modelling, requirements engineering
• Experience in configuration of low-code/no-code products. Familiarity with Whole-of-Government tools like GatherSG, ApplySG, FormSG and Opus will be advantageous.
• Strong verbal and written communication skills, including the ability to translate technical concepts for non-technical audiences and vice versa.
• Excellent problem-solving, analytical, and critical-thinking skills, with attention to detail, able to break down complex problems, identify patterns, and draw insightful conclusions from diverse data sources.
• Excellent stakeholder management and communication skills
• Expert knowledge of business analysis methodologies and best practices
• Excellent documentation and technical writing abilities
• Proficiency in tools like JIRA, Confluence.
• Experience with Agile methodologies and SDLC frameworks
• Ability to quickly learn new domains, technologies, and methodologies as business needs evolve.

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Interested applicants can also email CV at jagveer@nsearchglobal.com (for faster processing, please state the exact job / position title applied “Business Analyst"

Only shortlisted candidates will be notified.

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EA License Number: 10C3636
EA Personnel Name: Jagveer Singh Arora 
EA Personnel Registration Number: R22109615

By applying for this role, you have read and acknowledge the Data Privacy statement - http://www.nsearchglobal.com/data-protection-notice/

Business Analyst Duties:

• Requirement Gathering: Collaborate with stakeholders to gather and document business requirements.
• User Stories: Create detailed user stories and acceptance criteria.
• Process Analysis: Analyze and document current business processes and workflows.
• Solution Design: Work with the development team to design solutions that meet business needs.
• Testing and Validation: Prepare the test plans and test cases following with the execution of the test cases to ensure solutions meet requirements.

Skills and Qualifications:

• Experience: Proven experience as a Scrum Master and Business Analyst in software development.
• Agile Knowledge: Deep understanding of Agile frameworks, particularly Scrum.
• Technical Skills: Familiarity with web application development and related technologies.
• Analytical Skills: Strong analytical and problem-solving abilities.
• Communication: Excellent communication and interpersonal skills.
• Certification: Certified Scrum Master (CSM) or similar Agile certification is preferred.

Preferred Attributes:

• Leadership: Ability to lead and motivate a team.
• Adaptability: Flexibility to adapt to changing project requirements.
• Detail-Oriented: Keen attention to detail and a commitment to quality.

AMK area (Travel to Changi airport whenever required)

Singaporeans only

Maestro HR

damien lee tian hong

R1106726

16C8462

Overview

The Technical Business Analyst is part of the Business Analysis unit within the Information Management (Application) team, reporting to the Head of Section. This role acts as a key bridge between end-users, solution teams, and vendors, ensuring requirements are clearly defined and solutions are delivered effectively.

Key Responsibilities

Requirements & Analysis

• Gather and document user requirements and translate them into functional specifications
• Perform process modelling and feasibility studies
• Investigate user-reported issues and define scope of analysis

Testing & Delivery

• Prepare test plans, test scenarios, and execute system/integration testing
• Manage and monitor User Acceptance Testing (UAT) to ensure quality and timelines
• Support end-to-end delivery of projects and system enhancements

Project & Stakeholder Management

• Plan and manage project/enhancement timelines
• Coordinate with vendors and internal solution teams to ensure smooth delivery
• Escalate issues and risks to relevant stakeholders when required

Issue Resolution & Continuous Improvement

• Analyse system/process issues and identify root causes
• Work with technical teams to produce issue analysis reports and recommend solutions
• Support data extraction and analysis to troubleshoot problems

Communication

• Engage with business users to gather requirements and provide updates
• Communicate system-related information, policies, and processes within the team
• Maintain effective relationships across stakeholders at all levels

Knowledge & Domain

• Apply business and system knowledge across applications
• Domain knowledge in areas such as Insurance, Claims, Processing, or Finance is preferred

Requirements / Qualifications

• Minimum 4 years of experience as a Business Analyst (preferably in Insurance domain)
• Strong understanding of SDLC and system implementation
• Experience with Java or web/internet technologies is an advantage
• Strong analytical, problem-solving, and communication skills
• Able to work independently with minimal supervision
• Good stakeholder management and interpersonal skills
• Strong organisational and time management abilities

Work Environment

• Part of the Information Management department, supporting enterprise systems, applications, and IT infrastructure
• Requires proactive communication, willingness to learn new technologies, and collaboration across teams

About the Role:
You will be embedded in a vertical squad alongside a PM/PMO and Tech Lead, owning the translation of partner and product requirements into clear, actionable specifications for engineering. You will be technically fluent enough to document both business and technical flows, coordinate change governance, and work credibly alongside developers and architects. You will also be an early adopter of AI tools that are reshaping how BA work gets done — using them to accelerate delivery without compromising quality.

Key Responsibilities:

• Engage with Product Owners, partners and internal stakeholders to elicit, document and validate business and functional requirements
• Translate requirements into well-structured user stories, acceptance criteria, process flows and functional specifications
• Produce both business flow diagrams and technical flow diagrams — including API interaction flows & specs, system integration maps and data flow documentation — to a standard that engineering and architecture teams can work directly from- Maintain a clear and prioritised backlog in collaboration with the PM/PMO and Product Owner
• Identify gaps, dependencies and edge cases early — raising risks before they become delivery issues
• Coordinate impact assessments, rollback plans and implementation schedules
• Act as the point of accountability for change governance artefacts within the squad, maintaining audit trails and ensuring compliance with change management processes
• Work closely with the PMO and Tech Lead and engineering teams to ensure requirements are understood and implementable
• Support UAT — defining test scenarios, coordinating testing activities and validating outcomes against acceptance criteria
• Contribute to sprint planning, refinement and retrospectives as an active member of the delivery squad

AI-Assisted BA Practice:

• Actively use AI tools to accelerate core BA tasks — including user story generation, requirements documentation, acceptance criteria drafting, flow diagram creation and test scenario development
• Maintain a critical eye — reviewing and refining AI-generated outputs to ensure accuracy, completeness and fitness for purpose
• Contribute to the team's evolving AI SDLC practices by sharing what works, flagging what doesn't and helping build a better baseline for the team over time- Bring a continuous improvement mindset to how BA work is done in an AI-enabled environment

Stakeholder Engagement:

• Build effective working relationships with partner-side contacts where required, supporting requirements gathering across geographies
• Communicate clearly and confidently across technical and non-technical audiences

Experience:

• 6 years of experience as a Business Analyst in a digital or technology delivery environment
• Hands-on experience writing user stories, functional specifications and acceptance criteria in an agile context
• Demonstrable experience producing both business process flows and technical flow diagrams — including API flows, system integration diagrams and data flows
• Experience working with APIs — able to read and document API contracts, understand request/response structures and map integration touch points accurately
• Experience with change governance processes, including preparation and submission
• Hands on experience with BMAD or AI development methodology
• Experience using AI tools like Claude via Terminal as part of delivery
• Experience working in cross-functional squads with developers, QA and product stakeholders
• Exposure to financial services, insurance or regulated industry an advantage

Tools

• Jira — backlog management, story writing and sprint tracking
• Confluence — requirements documentation and team knowledge management- Figma — ability to work with design files, annotate flows and collaborate with designers on product specifications
• Claude Code (terminal) — required; comfortable running AI-assisted workflows from the command line
• AI productivity tools (e.g. Claude, GitHub Copilot or similar) — either actively using or keen to adopt

Skills & Attributes:

• Technically fluent — comfortable in conversations with developers and architects, and able to produce artefacts that bridge business intent and technical implementation
• Strong analytical thinking — able to break down complexity into clear, structured requirements
• Detail-oriented without losing sight of the bigger picture
• Process-minded — understands the importance of governance and change management in a regulated environment
• Naturally curious and inquisitive, adopting AI across professional and personal
• Already using or actively curious about AI tools to enhance personal productivity and output quality
• Open to evolving the BA craft — understands that AI will change how this work gets done and is energised rather than threatened by that
• Strong written communication — clear, concise, structured
• Collaborative team player who works well in a fast-paced, multi-stakeholder environment