Total 2,937 test engineer job vacancies in Information Technology category in The Philippines

We are looking for an Application Support Engineer for one of our clients here in Singapore. Your scope is as follow:

Key Responsibilities:

• Batch Job Management - monitor the end-of-day batch and ensure that it starts on the prescribed time, perform first level analysis if there’s failure, perform recovery and involve other stakeholders when necessary. Do a milestone check of the critical jobs to ensure they complete on time and do the proper escalation if there’s any delay.
• Application System and Infrastructure Monitoring – constantly monitor the alerts from the monitoring tool that tells whether an application, server, website, service, disk space or other system resources are having issue and inform the support persons if necessary.
• Service Requests and User Support – handling of user requests such as running of one time job, scheduling of new job, copying and resending of file, troubleshooting transactional problem and involving other experts if necessary.
• Software Release Support – support the regular release of new software from development teams by stopping and resuming the batch when necessary and ensuring all systems are available for user sanity testing after release deployment.
• System Patch and Upgrade Support – support the regular third-party system upgrade and patches and minimize any disruption.

Required Skills and Qualifications:

• If you have 2 plus years of experience in TWS (Tivoli Dynamic Works Console), this is desirable; else if you have experience in a production support role, that is the second preferred work experience for this position.
• Good knowledge of Unix Script & Shell Scripting.
• Knowledge of the requirements of IT production (Banking System).
• Note: This is a shift role, two shifts are as 7 am - 3 pm and 8 am - 4 pm SGT, and the person may be asked to work on weekend shifts too.

Job Responsibilities:

·     Responsiblefor Huawei optical transmission networking products after-sales support forSDH/HMSTP/DWDM equipment such as site survey, installation, planning,commissioning, migration and maintenance.

·   Responsiblefor solution review and provide low level network solution design to internaland external stakeholders.

·   Responsiblefor collaboration with cross-functional teams, including customers, accountteam, project management office, product technical sales, and other deliverynetwork engineers, to ensure seamless system functionality from on-site survey,supervise, testing, commissioning and maintenance of network, and technicalproposal of new network presales stage.

·   Responsiblefor issues or outages recovery in the live customer network. Carry out postinvestigation and communicate with stake holders for root causes with finalreport.

·   Participate innecessary technical meetings pertaining to operators, internal staff or itsassociated customers.

·   Required towork as a team with regional/HQ or Singapore-based technical teams fortransmission projects.

·   Required toprovide high-quality technical proposals focusing on network reliability,latency optimization, and capacity scaling

·   Require towork under minimum supervision to complete tasks assigned.

·   Required topresent technical solutions professionally and conduct technical training forchannel partners and customers on DWDM/OTN technologies.

·   To collaborate and communicate directly with Chinese speaking officers, stakeholders, counterparts, and customers in China HQ team

Job Requirements:

·       Possess a minimum of Bachelor Degree in any field.

·       Minimum 4 years of working experience in optical transmission project implementation,network planning & design, migration and maintenance experience.

·       In-depth knowledge in SDH, DWDM, OTN, ROADM, ASON, OTDR, BERT, OSNR,RFC2544, Network management system, Fiber Doctor, Optical Doctor, 400G C+L, MS-OTN,OXC, preferably with expertise in Huawei-specific OptiX OSN & OptiXtransplatforms, including NCE-T / Navigator / ON Toolkit management software.

·       Requires ability to handle end-to-end low / medium / high risk networkchange implementation, including solution develop, preparing Method ofProcedure, solution implementation and service verification.

·       Hands-on experience in high-capacity OCh link commissioning, ASONnetwork deployment, optical power tuning and migration of legacy services.

·       Requires to work on night time for service migration / cutover operationto minimize the traffic impact on customer network.

·       Outstanding communication and presentation skills.

·       Ability to manage and guide on-site subcontractor team for equipmentinstallation and fiber patching work.

·       Ability to manage and liaise with different stakeholders includinginternal team and external customer.

·       Self-initiative to take the responsibility of task and learn newproducts/technologies.

·       Selected candidate shall be adaptable and flexible to tasks or jobscopes assigned.

·       Proficiency in Mandarin is essential to ensure effective communication with the Chinese-speaking stakeholders, including head office, business counterparts, and customers based in China.

Interested candidate please click "APPLY" to begin your job search journey.

We regret to inform that only shortlisted candidates will be notified.

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOL Singapore Pte Ltd and its affiliates to collect, use and disclose your personal data for the purposes set out in the Privacy Policy available at https://www.persolsingapore.com/policies. You acknowledge that you have read, understood, and agree with the Privacy Policy. 

PERSOL Singapore Pte Ltd

•RCB No. 200007268E • EA License No. 01C4394

•Registration ID: Heah Sian Wei R23117518

Infrastructure System Engineer

We are looking for an Infrastructure System Engineer to support, maintain, and optimise our on‑premise and cloud IT infrastructure. This role requires strong hands‑on technical capability, project collaboration, and the ability to ensure secure, stable, and efficient infrastructure operations.

Job Description:

• Deploy, configure, and maintain servers, storage, networks, and on‑prem/cloud environments.

• Ensure high availability, redundancy, and system performance across infrastructure components.

• Manage VMware/Hyper‑V platforms and support Windows OS and Windows Server Environments.

• Support AWS/Azure infrastructure including compute, storage, networking, identity, and security.

• Perform system/database setup, patching, backup, DR and automate tasks.

• Closely collaborate with Project Manager and Engineers to support the fulfilment of contract obligations within timeline, cost, and scope

• Manage and oversee project documentations and subcontractor matters

• Set up network switches, perform network checks, and configure IP settings for project devices.

• Troubleshoot and resolve infrastructure and IT system issues.

• Support data migration, integration, monitoring, security and compliance.

• Participate in system integration, UAT/FAT/SAT, deployment, staging, and production setup.

• Work with services such as AD, NMS, ClearPass, MFA/2FA, KMS, Antivirus, Patch Management, MDM.

Job Requirements:

• Minimum 5 years’ experience in infrastructure or system engineering roles.

• Experience with backup/recovery, documentation, and supporting tender requirements.

• Familiarity with certification/key management and common infrastructure services.

• Bonus skills: SQL, VAPT tools, basic development knowledge, access control systems, failover/ redundancy tech.

• Strong analytical, troubleshooting, communication, and time‑management skills.

• Able to work independently and as part of a team; strong process and documentation discipline.
  

We’re Building the Future of Capital Markets;

enabling entrepreneurship, job creation, financial inclusion, and economic resilience

As Asia's largest licensed digital securities exchange for alternative investments, Alta is at the forefront of building critical capital market infrastructure. We believe that access to capital markets are pivotal in all economies, we recognize that our role in building this critical infrastructure goes beyond facilitating trades; it paves the way for entrepreneurship, job creation, financial inclusion, and economic resilience, fostering a brighter future for emerging markets and economies.

Empowering Private Markets: Through our Digital Exchange, we enable the tokenization and digital custody of alternative assets. This end-to-end solution simplifies and expedites the trading of smaller asset blocks, ultimately facilitating access and liquidity in private markets. 

Innovative Financial Ecosystem: Our journey has seen us transition from securities trading and distribution of comprehensive products, including equities, private credit, funds, and asset-backed securities (“ABS”) (representing Real World Assets ("RWA") like whiskies, wines, art, watches, and real estate) to include fund management and digital custody services.

As the only integrated securities exchange, brokerage, and fund management group with the necessary regulatory licenses and a proven track record in Southeast Asia, we are actively exploring new channels and partnerships to extend our impact to entrepreneurs and investors globally. 

Established in 2016 and headquartered in Singapore, Alta operates offices globally. We welcome energetic and creative individuals to be part of this ambitious journey with us.

‍

About The Role

As a Senior Software Engineer at Alta, you will have the opportunity to leverage your extensive skills in modern frontend development within a rapidly evolving environment deeply integrated into the leading edge of financial innovation. You will be instrumental in building exceptional user experiences for our next-generation API/service-driven platforms. Key elements of our technological ecosystem include modern front-end frameworks, serverless infrastructure, and integration with blockchain, DeFi, and no-code platforms.‍

Our team merges Web2 and Web3 skills. You will design and implement the user-facing side of our platform, consuming API-driven services and ensuring secure, scalable, and highly performant frontends. You'll integrate smart wallets and DeFi partners to serve investors, emphasizing practical innovation and robust security in every user interface we deliver for digital capital markets.

‍

As a senior team member, you’ll balance hands-on development with technical leadership in the frontend domain. You’ll translate complex business needs and UX/UI designs into technical solutions, influence feature planning, mentor junior engineers, and play a key role in talent acquisition. Security, privacy, and accessibility are top priorities in everything we build. While your main focus will be frontend, we are looking for someone who is, and sports a get things done attitude.

‍

We’re a supportive, social, and entrepreneurial team of former investment bankers, technologists and strategists. Clear, honest communication is key to everything we do.

‍

The sorts of things you’ll be doing:

• Lead and contribute code as a key member of a technical team, focusing on UI architecture and implementation.
• Design, build, and optimize scalable, accessible, and high-performance user interfaces.
• Guide and participate in code reviews to ensure technical quality, particularly for frontend best practices.
• Own frontend deliverables from design through to release, collaborating with design, product, and business stakeholders.
• Improve our infrastructure and CI/CD pipelines in partnership with DevOps for frontend deployments.
• Work with backend teams to define and optimize API contracts for efficient data consumption.
• Expand automated testing (unit, integration, E2E) for the frontend and participate in regular security and accessibility reviews.
• Stay current with new frontend technologies and champion team-wide best practices, sharing insights to refine our stack and processes.

As our Senior Software Engineer, we know you’ll be doing significant learning on the job. That said, we’re hoping from Day 1 you’ll bring:

• 5+ years of professional software engineering experience, with a heavy focus on frontend development.
• Expert proficiency in JavaScript/TypeScript and at least one modern frontend framework (e.g., React, Vue, Angular).
• Deep understanding of modern web standards (HTML5, CSS3, ES6+), responsive design, and cross-browser compatibility.
• Experience with state management libraries (e.g., Redux, MobX, Zustand) and building complex, single-page applications (SPAs), Progressive Web App (PWA).
• Track record in developing scalable, secure, and cloud-native applications.
• Familiarity with testability principles and patterns (TDD or similar) for frontend components.
• Solid experience with GitHub/Bitbucket in collaborative teams, and proactive, constructive code review habits.
• Experience consuming RESTful APIs and/or GraphQL APIs efficiently.
• Proficient with GitHub Actions and Docker Container.

Added Bonus Experience:

• Proficiency in modern backend languages (Node.js, Go, Ruby on Rails, or similar).
• Experience with frameworks such as NextJS & NuxtJS
• Expertise in data modeling for both relational (SQL) and non-relational (NoSQL) databases.
• Experience with API-driven and service-oriented architectures beyond just consumption.
• Understanding of blockchain principles, smart wallets, and decentralized architectures from a frontend integration perspective.
• Hands-on blockchain development (Ethereum/Solidity or similar).

Beyond the technology, we also hope you’ve got some interest in:

• Financial services, particularly the investment space
• Digitized and Decentralized finance (DeFi), and all the new financial products and possibilities that come with these innovations (cryptocurrencies, tokenized assets, NFTs, etc.)
• An appreciation for experimentation and designing systems/processes that accommodate business and technical agility
• Food! We talk about it a lot :)

As a close-knit, social team we generally prefer to work together in person at one of our offices. That said, we provide a flexible working environment that is adaptable to periods of working from home.

Senior Software Engineer

(Healthcare Systems & Operations)

Location: Singapore | Employment: Full-time, Permanent

About Us

At International Cancer Specialists, we are dedicated to providing comprehensive and personalized cancer care, combining medical expertise, cutting-edge diagnostics, and compassionate support. Our mission is to inspire hope, confidence, and trust in every patient we serve. With our continued expansion, we are looking for passionate and skilled professionals to join us. If you are committed to making a real impact in patient-centered cancer care and seek a supportive, growth-oriented environment, we invite you to be part of our journey to redefine excellence in oncology care.

Job Overview

We are looking for a hands-on Senior Software Engineer who can design, build, and deliver solutions end to end. This role is ideal for someone who enjoys both high-level architecture and deep implementation work, and who is comfortable taking ownership from problem definition through deployment and maintenance. You will work closely with business stakeholders, product teams, and fellow engineers to translate requirements into scalable, maintainable, and reliable systems. You should be equally comfortable working independently and collaborating with others, while also helping to mentor and coach more junior engineers.

Key Responsibilities

• Architect and deliver end-to-end software solutions from concept to production
• Translate business and operational requirements into clear technical designs and working code
• Build robust backend and frontend systems with a focus on scalability, reliability, and maintainability
• Write clean, well-tested, and production-ready code following strong engineering principles
• Conduct thoughtful code reviews and uphold high standards for code quality
• Improve and maintain engineering best practices, including testing, documentation, and release processes
• Contribute to DevOps and deployment pipelines, including CI/CD, infrastructure, monitoring, and operational support
• Work cross-functionally with internal stakeholders to solve real business and product problems. Coach and mentor junior engineers, helping to raise the overall technical capability of the team.
• Collaborate effectively within a team while also being able to take ownership and drive work independently

Requirements

• Proven experience as a senior software engineer or in a similar role
• Strong hands-on engineering skills with the ability to architect systems from end to end
• Strong programming fundamentals and a solid understanding of good software engineering practices
• Experience with code reviews and a clear understanding of what high-quality, maintainable code looks like
• Comfortable working with a variety of programming languages and technologies
• Strong proficiency in Python preferred
• Strong experience with React preferred
• Good understanding of software design, testing strategies, performance, security, and maintainability
• Knowledge of agentic coding is a plus, but must having strong software knowledge to review AI’s output
• Good working knowledge of DevOps practices, including CI/CD pipelines, deployment workflows, and production operations
• Able to work independently, manage ambiguity, and take ownership of outcomes
• Strong team player who can also mentor junior team members
• Able to communicate effectively with both technical and non-technical stakeholders
• Experience translating business requirements into practical technical solutions

What We’re Looking For

• Someone who is pragmatic, hands-on, and solution-oriented
• Someone who enjoys startup environments and is comfortable wearing multiple hats
• Someone who cares deeply about engineering excellence and continuous improvement
• Someone who can balance speed with quality in a fast-moving environment
• Someone who wants to build meaningful products in the medical space

Nice to Have

• Experience working in startups or fast-paced product environments
• Exposure to healthcare, medical, or regulated industries
• Experience with cloud infrastructure and modern deployment environments
• Familiarity with system architecture, API design, and modern frontend/backend patterns

Why Join Us

• Opportunity to shape products that create real impact in the medical field
• High ownership and influence in a growing startup
• Collaborative environment with room to lead, build, and mentor
• Chance to help define engineering standards and culture from the ground up

We are looking for a Software Engineer to build secure, scalable web applications for critical systems.

You will be involved in end-to-end development and/or support, working in Agile teams and following DevSecOps practices in a structured, compliance-driven environment.

Key Responsibilities

• Design, develop, and maintain web applications (frontend & backend)
• Build scalable solutions using Node.js, React, and MongoDB
• Develop modular, reusable components and APIs
• Perform unit testing, system testing, and support SIT/UAT phases
• Participate in code reviews and ensure code quality standards
• Collaborate with business, QA, and UI/UX teams to deliver solutions
• Support security, audit, and compliance requirements

Requirements

• 2+ years of experience in software development / system implementation
• Strong hands-on experience with:Node.js (backend), React.js, TypeScript (frontend), MongoDB
• Experience building web applications (not just maintenance)
• Familiarity with Agile / Scrum methodologies
• Strong problem-solving and communication skills
• Exposure to microservices and containerization (Docker / Kubernetes)

Brief Summary:

Join a dynamic team as an Application Consultant/System Engineer where you'll leverage your technical expertise to deliver innovative solutions and support projects across the IT landscape. This role offers the opportunity to work collaboratively with clients and enhance application capabilities.

Responsibilities

• Fulfill diverse roles including Application Consultant, System Engineer, or Developer on designated projects.
• Work closely with clients to identify and define business and IT use cases, optimizing processes accordingly.
• Deliver comprehensive enterprise solutions from consultation and design to development, testing, deployment, and ongoing support.
• Design and assist with system integrations and application workflows, focusing on ETL and automation components.
• Diagnose and troubleshoot issues, identify root causes, and implement effective technical solutions.
• Propose and develop innovative solutions to cater to the evolving needs of clients.
• Provide support to team members across various projects as needed.
• Actively seek out opportunities to enhance solution capabilities beyond standard offerings.

Requirements

• Bachelor's Degree in Computer Science, Engineering, or IT.
• 3 to 5 years of hands-on experience in IT systems, application support, or application solutions consulting.
• Familiarity with ETL/data integration platforms, including data flow configuration, adapter management, job scheduling, and troubleshooting.
• Understanding of ETL infrastructure management, including dev/staging/prod environments and connectivity configuration.
• Practical knowledge of Copilot Studio or other Generative AI tools, with experience in prompt design and AI workflow integration.
• Solid understanding of application infrastructure, including server environments, network basics, access management, and deployment pipelines.
• Competency in reading system/application logs and performing structured root cause analysis.
• Familiarity with Power Platform or RPA concepts is advantageous but not mandatory.
• Strong ability to translate technical concepts into business needs and document technical specifications, process designs, and solution designs effectively.
• Comfortable interacting with stakeholders across different technical levels.

EA License No.: 01C4394 (PERSOL SINGAPORE PTE LTD)

Registration No.: R23112488 (Julian Nerchan)

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOL Singapore Pte Ltd and its affiliates to collect, use and disclose your personal data for the purposes set out in the Privacy Policy available at https://www.persolsingapore.com/policies. You acknowledge that you have read, understood, and agree with the Privacy Policy.

We are seeking a Software Programmer with expertise in PLC (Programmable Logic Controllers) and C# to join our team in Singapore.

This is a full-time, on-site role that involves designing, developing, and maintaining software solutions for industrial automation.

Day-to-day responsibilities include programming, debugging, testing applications, and working on integration projects.

Preference will be given to candidates with knowledge of SECS/GEM and GPIB protocols.

You will collaborate with cross-functional teams to deliver efficient, scalable, and innovative solutions for our clients.

Qualifications

•Strong expertise in Programming, Software Development, and Back-End Semiconductor Development

•Proficiency in Object-Oriented Programming (OOP) principles and methodologies

•Experience with PLC programming and C#

•Knowledge of SECS/GEM and GPIB protocols is preferred

•Exceptional problem-solving and debugging skills

•Ability to work collaboratively in an on-site team environment

•Software Engineering, or a related field is an advantage

•Formal qualification is not required. Relevant knowledge and experience is the key requirements.

About the Role

Key Responsibilities

• Develop and continuously iterate the data platform
• Build and maintain data pipelines for user behavior data processing based on Flink, ensuring the completeness, accuracy, and stability of tracking data.
• Design and maintain the user tagging system, including tag generation, quality validation, and tag governance.
• Build and maintain data application pipelines to support downstream data needs from product, operations, analytics, and algorithm teams, including behavior and user tag data.
• Collaborate closely with product managers, data analysts, and business teams to drive the application of user data in refined operations and product optimization.
• Continuously improve the performance, observability, maintainability, and scalability of the data application pipeline.

Qualifications

• Bachelor’s degree or above in Computer Science, Software Engineering, Data Science, or related fields. At least 5 years of experience in complex system development.
• Proficient in Java, Python, and SQL for data application development or data processing.
• Familiar with the Apache Flink framework and experienced in real-time or near real-time processing of user behavior data.
• Solid understanding of event tracking systems, including event definitions, attributes, user ID mapping, and tracking data flow.
• Familiar with common user tag categories (e.g., behavioral tags, attribute tags, statistical tags) and their production mechanisms.
• Experience with relational databases (RDBMS), NoSQL databases, and analytical data systems (OLAP), such as MySQL, Redis, HBase, Doris, and ClickHouse.
• Strong problem-solving and troubleshooting skills, with the ability to translate business requirements into data processing solutions and collaborate effectively across teams.
• Able to use Chinese and English as dailying working language to work with chinese-speaking stakeholders

Activate Interactive Pte Ltd (“Activate”) is a leading technology consultancy headquartered in Singapore with a presence in Malaysia and Indonesia. Our clients are empowered with quality, cost-effective, and impactful end-to-end application development, like mobile and web applications, and cloud technology that remove technology roadblocks and increase their business efficiency.

We believe in positively impacting the lives of people around us and the environment we live in through the use of technology. Hence, we are committed to providing a conducive environment for all employees to realise their full potential, who in turn have the opportunity to continuously drive innovation.

We are searching for our next team members to join our growing team.

If you love the idea of being part of a growing company with exciting prospects in mobile and web technologies that create positive impact on people’s lives, then we would love to hear from you.

Internal Code: P26003

This posting is part of our Talent Pipeline Initiative—we’re proactively connecting with talent who are interested in future opportunities with us over the next 3–6 months.

While this is not for an immediate opening, strong candidates will be prioritised as roles become available.

What You’ll Likely Work On and depending on project needs, you may:

• The Full Stack Engineer is responsible for designing, developing, deploying, and maintaining scalable, high-performance, and secure web applications. The role
• requires expertise in frontend and backend development, cloud technologies, DevOps automation, and application security. Engineers must work in an agile, DevOps-driven environment, ensuring high software quality, security, and maintainability.
• Take full ownership of end-to-end application development, integrating frontend, backend, and cloud infrastructure.
• Design, develop, and maintain responsive, accessible, and performant web applications.
• Implement modern frontend architectures, ensuring reusability, scalability, and security.
• Develop high-performance backend services and APIs, ensuring reliability, security, and observability.
• Work with Quality Assurance (QA) engineers to ensure automated test coverage and proactively fix bugs and defects.
• Optimize full-stack CI/CD deployment strategies, ensuring seamless and automated releases.
• Work with DevOps teams to automate infrastructure provisioning, monitoring, and cloud deployments.
• Ensure full-stack security, including authentication, authorization, API security, and frontend security best practices.
• Continuously evaluate and adopt emerging technologies to improve application performance and developer productivity.

What are we looking for?

• Degree or Diploma in Computer Science, Computer or Electronics Engineering, Information Technology, or related disciplines.
• Experience with Git and modern branching workflows (GitFlow, trunk-based development).
• Strong proficiency in both frontend and backend development.

Frontend Technologies:

• JavaScript and TypeScript.
• Frontend frameworks such as React.js, Next.js, Vue.js, Angular, or Svelte.

Backend Technologies:

• Node.js, Express.js, NestJS.
• Ruby on Rails (RoR).
• Java/Kotlin (Spring Boot).
• Python (Django, Flask, FastAPI).
• Golang
• RESTful APIs, GraphQL, gRPC, and WebSockets for service communication.

Observability & Monitoring:

• Experience implementing application performance monitoring (APM) tools (Datadog, New Relic, Sentry, Prometheus, OpenTelemetry).
• Knowledge of logging frameworks (ELK Stack, Loki, Fluentd) to track and debug issues across distributed systems.
• Ability to set up dashboards and alerts for real-time application health monitoring.

Backend Scalability & API Design:

• Strong experience in API design principles, including REST, GraphQL, gRPC, and WebSockets.
• Knowledge of API rate limiting, caching strategies (Redis, Varnish), and
• performance optimizations.
• Familiarity with backend service scalability strategies (horizontal scaling, autoscaling, load balancing).

DevOps, Cloud, and Infrastructure:

• Experience with CI/CD pipelines (GitHub Actions, GitLab CI, ArgoCD, Jenkins).
• Hands-on experience with cloud platforms (AWS, Azure, Google Cloud, Cloudflare Workers).
• Experience with containerization and orchestration (Docker, Kubernetes).
• Familiarity with Infrastructure as Code (IaC) tools (Terraform, CloudFormation, Pulumi).

Security Best Practices:

• Strong knowledge of frontend security (CSP, CORS, XSS prevention).
• Experience with backend security (OAuth, JWT, API rate limiting, encryption).
• Familiarity with cloud security (IAM, Secrets Management, OWASP Top 10).

Software Quality & Testing:

• Experience with unit and integration testing (Jest, Cypress, Playwright, Pact).
• Backend testing using Postman, Supertest, contract testing.
• Experience with low-code platforms (OutSystems, Mendix, Appian).
• Familiarity with micro-frontends and modular frontend architectures.
• Experience working with edge computing (Cloudflare Workers, Lambda@Edge)

What do we offer in return?

Competitive Compensation

• Market competitive salary and variable performance bonus aligned to your skills, impact, and contribution.

Benefits

• Outpatient medical, specialist medical coverage and generous customisable flexi benefits, or flexi allowance; life and health insurance, thoughtful perks like special occasions “red packet” and CNY goodies, etc.

Employee Wellness

• Support for your physical, mental, and overall well-being through year-round initiatives.

Growth & Development

• Learning programmes, certification support, and a dedicated staff development budget. (We are a “SHRI 2025 Gold winner” in “Learning & Development; Coaching & Mentoring”)

Career Progression

• Structured career pathways that enable you to grow along a technical/domain expert track or a leadership track.
• Competency Framework
• A structured and practical framework to support you to develop, perform, and succeed.
• Flexible Work Arrangement
• Staff may choose to work flexi-place, flexi-time, and flexi-load based on existing framework

What Happens After You Apply:

• Your profile will be reviewed and assessed by our Talent team
• Suitable candidates may be invited for an exploratory conversation
• You’ll be considered for upcoming roles that match your skills and interests
• We’ll keep in touch as relevant opportunities arise

Why you'll love working with us?

If you are looking for opportunities to collaborate with leading industry experts and be surrounded by highly motivated and talented peers, we welcome you to join us. We provide all employees with equal opportunities to grow and develop with us. We believe your success is our success.

Does it sound like something you are interested in exploring further? Please be in touch with our team for an initial chat at careers@activate.sg

Activate Interactive Singapore is an equal opportunity employer. Employment decisions will be based on merit, qualifications and abilities. Activate Interactive Pte Ltd does not discriminate in employment opportunities or practices on the basis of race, colour, religion, gender, sexuality, national origin, age, disability, marital status or any other characteristics protected by law.

Protecting your privacy and the security of your data are longstanding top priorities for Activate Interactive Pte Ltd.

[Job ID: 1600984]

Responsibilities

• Handle customer enquiries and technical issues via phone, email, chat, or ticketing system with timely and professional support
• Troubleshoot and resolve issues across software, hardware, network, and application layers using structured root cause analysis
• Maintain and update technical documentation, troubleshooting guides, and FAQs to support knowledge sharing and efficiency
• Collaborate with development, QA, and product teams to escalate and resolve complex technical issues
• Assist in testing new features, enhancements, and fixes; provide feedback to improve product quality
• Support customer onboarding, including product setup, configuration guidance, and best practices
• Stay updated on product knowledge, tools, and industry trends through continuous learning
• Ensure all support cases meet defined SLA response and resolution timelines
• Perform any ad-hoc duties as assigned

Requirements

• Strong understanding of IT systems, networks, and applications
• Knowledge of TCP/IP, OSI model, DNS, routing, switching, and common network protocols
• Good verbal and written communication skills with ability to explain technical concepts clearly
• Strong analytical and troubleshooting skills with root cause analysis capability
• Customer-focused mindset with patience and professionalism
• Ability to work effectively in cross-functional teams and escalate issues appropriately
• Strong documentation skills for creating clear technical guides and knowledge base articles
• Fast learner with ability to adapt to new technologies and tools
• Commitment to meeting SLA targets for response and resolution times

We regret that only shortlisted candidates will be notified. However, rest assured that all applications will be updated to our resume bank for future opportunities.

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EA Personnel Name: Ong Kang Quan Ryan
EA Personnel Registration Number: R23116952
EA License No.: 07C5771