Job Description

As an Applications Support staff, your primary responsibility is to ensure that the projects’ software applications are functioning properly and meeting business requirements. You will work closely with vendors, business users, and other IT teams to troubleshoot issues and maintain the applications.

Job Responsibilities:

1. Application Support: Provide first and second level technical support to end-users of the projects’ applications, troubleshooting and resolving issues in a timely manner.
2. Incident management: Monitor and manage the application support queue, ensuring that issues are logged, triaged, and resolved within the defined SLAs.
3. Root Cause Analysis: Perform root cause analysis on application issues, identifying the underlying cause and proposing solutions to prevent recurrence.
4. Release Management: Participate in the deployment of new application releases, ensuring that they are properly tested and deployed in accordance with the change management processes.
5. Maintenance: Work with the vendors team to ensure that applications are properly maintained and updated to meet changing business requirements.
6. Documentation: Create and maintain documentation related to the applications, including standard operating procedures, and troubleshooting guides.
7. Collaboration: Work with other IT teams, such as infrastructure, database, and security, to ensure that applications are properly integrated and secured.
8. Process Improvement: Identify areas for process improvement within the application support function, proposing and implementing changes to improve efficiency and effectiveness.
9. Training: Provide training to end-users and other IT staff on the use and maintenance of the applications.

Requirements: 

• Strong analytical and problem-solving skills.
• Possess positive work attitude, self-motivated in a highly demanding environment.
• Excellent communication skills.
• Able to work collaboratively with a diverse group of stakeholders.
• Experience with application support tools and technologies.
• Good understanding of software development and maintenance processes.

EA Number: 11C4879

⇒ Role Summary

The Regional Omni-Retail System Support Analyst plays a pivotal role in ensuring the smooth operation and optimization of omni-channel retail systems. This position supports regional retail teams by maintaining system integrity, troubleshooting technical issues, and implementing system enhancements to deliver a seamless customer experience across online and offline channels.

• Being the L2 supports on Omni-Retail solutions and integrations with various platforms.
• Coordinates with external vendors / developers to contribute the development, testing and implementation of the solutions in place.

The role is a regional role, supporting more than 1690 POS for more than 14 beauty brands in more than 10 markets in APAC, including Australia, Japan, Korea, Hong Kong, Malaysia, Singapore, Taiwan, Thailand, New Zealand etc.

Ideal candidate would have been already exposed Retail System, CRM data Integration, Omni-Channel environment in terms of operational support. This candidate must have a strong business background, and preferably within Retail and Wholesale industry.

⇒ Main Responsibilities

System Maintenance and Support:

• Provide technical support for omni-retail systems, including POS, e-commerce integration, inventory management, and customer relationship systems.
• Troubleshoot and resolve system issues to minimize downtime and ensure operational continuity.
• Monitor system performance and proactively address potential disruptions.

Collaboration and Stakeholder Support:

• Act as the primary point of contact between regional retail teams, Local Beauty Tech teams, and external vendors for system-related matters.
• Partner with cross-functional teams (e.g., marketing, operations, and logistics) to align system capabilities with business needs.
• Train retail staff and stakeholders on system functionalities and updates.

System Optimization and Enhancements:

• Analyze system usage and performance data to identify areas for improvement.
• Participate in the design, testing, and deployment of new system features and updates.
• Assist in integrating new technologies to enhance the omni-retail experience.

Documentation and Reporting:

• Maintain detailed documentation of system configurations, processes, and issue resolutions.
• Generate and analyze reports on system performance, user feedback, and operational KPIs.
• 2nd level support of Omni Retail Systems in Asia Pacific

⇒ Qualifications & Experience

• Bachelor's degree in Information Technology, Computer Science, Business Administration, or a related field.
• Minimum of 2 years of experience in retail systems support, IT, or a related role.
• Strong problem-solving and analytical skills.
• Have excellent communication skills, experience working directly with end users, understanding business & translating requirements into solution, curious, pragmatic and proactive, and the ability to work independently.
• Understanding of technical environment (POS, MS SQL, Power BI, Web Services, Integration architecture), and ability to help structuring technical support.
• Strong understanding of retail operations and the role of technology in enhancing customer experience.
• Very Good functional understanding of retail & wholesales Business and POS / CRM topics – 1st experience on retail system supports preferable – already exposed to Retail / CRM applications.
• Excellent communication skills – Good spoken English required.
• Willing to work in a multi-brands and dynamic organization.
• Strong technical skills mixed with good business understanding.
• Willingness to travel to various retail locations within the region.
• Good command of Mandarin is an advantage in order to effectively communicate with Mandarin-speaking stakeholders.

• Possess a degree in Computer Science, Information Technology, or a related field.
• At least 5 years of hands-on experience in L2/L3 application support or development in Python, SQL, Unix, Java, AWS, Datadog, CICD Pipelines, and Git.
• Excellent written and verbal communication skills.
• Strong interpersonal and communication skills to interact with diverse stakeholders.
• Agile, fast learner, and able to adapt to changes.
• Good team player, with strong analytical skill and enjoy complex problem solving.
• Experience with the Systems Development Life Cycle (SDLC) implementation methodology and/or Agile methodologies such as Scrum and Kanban.

Brief Job Description

Responsibilities:
• Monitor Production Systems: Continuously monitor the health and performance of production applications using monitoring tools and dashboards.
• Incident Management: Respond to and resolve application incidents, ensuring minimal impact on business operations. Document incidents and their resolutions.
• Root Cause Analysis: Conduct root cause analysis for recurring issues and implement corrective actions to prevent future occurrences.
• Collaboration: Work closely with development, QA, and operations teams to identify and resolve application issues.
• Performance Tuning: Analyze application performance and implement tuning measures to optimize system performance.
• Deployment Support: Assist in the deployment of new releases and patches, ensuring minimal disruption to production services.
• Documentation: Maintain comprehensive documentation of application support procedures, incident resolutions, and system configurations.
• User Support: Provide support to end-users and stakeholders, addressing their queries and issues related to production applications.
• Continuous Improvement: Identify opportunities for process improvements and automation to enhance the efficiency and reliability of application support

Key Responsibilities:

Pre-Sales & Customer Engagement

1. Support sales team in pre-sales activities, including site surveys, technical consultations, and solution presentations.
2. Understand customer requirements and recommend appropriate smart home and security solutions.
3. Prepare technical proposals, system layouts, and solution documentation.
4. Conduct product demonstrations and technical briefings for clients.

Solution Design & Technical Support

1. Design and configure smart home systems including CCTV, access control, intercom, alarm, and home automation systems.
2. Provide technical input for system architecture and equipment selection.
3. Support testing, commissioning, and system handover where required.

Project & Installation Support

• Work closely with project and installation teams to ensure smooth implementation.
• Provide technical guidance during installation and troubleshooting.
• Assist in system testing, integration, and user training.
• Ensure compliance with safety, technical, and regulatory requirements.
  
  
  Requirements
• Diploma or Degree in Electrical, Electronics, IT, Engineering, or related field.
• Experience in smart home systems, CCTV, access control, intercom, or security systems is preferred.
• Basic understanding of networking, IP systems, and system integration.
• Good communication and presentation skills.
• Ability to support both technical and sales functions.
• Self-motivated, detail-oriented, and customer-focused.

• Possess a degree in Computer Science, Information Technology, or a related field.
• At least 5 years of hands-on experience in L2/L3 application support or development in Python, SQL, Unix, Java, AWS, Datadog, CICD Pipelines, and Git.
• Excellent written and verbal communication skills.
• Strong interpersonal and communication skills to interact with diverse stakeholders.
• Agile, fast learner, and able to adapt to changes.
• Good team player, with strong analytical skill and enjoy complex problem solving.
• Experience with the Systems Development Life Cycle (SDLC) implementation methodology and/or Agile methodologies such as Scrum and Kanban.

Responsibilities:
• Monitor Production Systems: Continuously monitor the health and performance of production applications using monitoring tools and dashboards.
• Incident Management: Respond to and resolve application incidents, ensuring minimal impact on business operations. Document incidents and their resolutions.
• Root Cause Analysis: Conduct root cause analysis for recurring issues and implement corrective actions to prevent future occurrences.
• Collaboration: Work closely with development, QA, and operations teams to identify and resolve application issues.
• Performance Tuning: Analyze application performance and implement tuning measures to optimize system performance.
• Deployment Support: Assist in the deployment of new releases and patches, ensuring minimal disruption to production services.
• Documentation: Maintain comprehensive documentation of application support procedures, incident resolutions, and system configurations.
• User Support: Provide support to end-users and stakeholders, addressing their queries and issues related to production applications.
• Continuous Improvement: Identify opportunities for process improvements and automation to enhance the efficiency and reliability of application support

Salary: Up to SGD 6200 (Depending upon experience and skills)

PRIMARY RESPONSIBILITIES

* You will work with GI delivery manager to develop and implement applications to support Business needs.

* Liaise with the infrastructure support and development teams.

* Oversee Business-As-Usual (BAU) activities, ensuring the stability and efficiency of the company’s applications.

* Collaborate with users and vendors to promptly address and resolve application issues, ensuring minimal disruption to operations.

* Work with our infrastructure team to test and complete various server and network upgrade projects.

REQUIREMENTS

* Between 3 – 5 years of Application Development or technical project coordination

* Knowledge of SQL and database concepts.

* Familiarity with API testing tools such as Postman.

* Understanding of application architecture, integrations, and REST APIs.

* Good understanding of infrastructure and software development life cycle.

* Familiarity with ticketing systems and incident management processes.

* Good understanding of software development life cycle models (both Waterfall and Agile).

* Knowledge of Linux/Windows environments.

* Insurance domain knowledge is an advantage

* Strong analytical, troubleshooting, and problem-solving skills.

* Able to contribute individually and collaborate well with cross-functional team.

* Ability to work in a fast-paced environment and manage multiple priorities.

* Hands-on experience in Linux, Unix is an added advantage.

* Experience in working with vendors to resolve complex technical issues is an added advantage.

* Proactive individual who takes ownership and drives tasks through to completion.

Technical Skills:

* Spring boot, React JS, Web services

* Oracle DB, MS SQL DB

* SDLC process

Best regards,
Kshama Warange

EA License Number: 23C2060 | EA Registration ID: R26161060

Quess Selection & Services, Singapore

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This is in partnership with the Employment andEmployability Institute Pte Ltd (“e2i”).

e2i is the empowering network for workers and employersseeking employment and employability solutions. e2i serves as a bridge betweenworkers and employers, connecting with workers to offer job security throughjob-matching, career guidance and skills upgrading services, and partneringemployers to address their manpower needs through recruitment, training, andjob redesign solutions. e2i is a tripartite initiative of the National TradesUnion Congress set up to support nation-wide manpower and skills upgradinginitiatives. By applying for this role, you consent to QuesscorpSingapore’s PDPA and e2i’s PDPA.

Programme Coordination & Industry Engagement

• Coordinate and support the delivery of programmes, including workshops, webinars, industry briefings, and engagement initiatives.
• Support stakeholder engagement efforts by liaising with industry partners, associations, and external organisations to facilitate participation and collaboration.
• Assist in the preparation, consolidation, and maintenance of programme materials and content aligned with maritime cybersecurity developments and organisational priorities.
• Collaborate with internal teams to ensure effective planning, coordination, and execution of initiatives.
• Manage operational arrangements for events, including scheduling, logistics coordination, venue setup, and participant management.
• Support hosting arrangements for local and international delegations, including facility coordination, visit planning, and operational logistics.
• Provide administrative and logistical support for cyber‑related activities, including coordination of catering, transport, and venue bookings.
• Coordinate digital communications and outreach initiatives, including the development and publication of programme‑related content on LinkedIn and other official platforms to support outreach and industry engagement objectives.

Operations, Finance and Process Support

• Support procurement and sourcing activities, including RFx coordination, documentation preparation, vendor liaison, and contract administration support.
• Assist with budget tracking, expenditure monitoring, claims processing, and financial reporting in coordination with Finance.
• Support purchase order management, invoice processing, and payment tracking in compliance with organisational policies.
• Maintain operational records, procurement documentation, and financial administration files to ensure auditability and compliance.

Office and Administrative Support

• Provide operational and administrative support to management, including scheduling, meeting coordination, and travel logistics.
• Coordinate office operations, including supplies management, service requests, and vendor coordination.
• Support staff engagement initiatives such as onboarding, training logistics, team activities, and internal events.
• Maintain structured documentation systems covering programmes, operations, and administrative records.
• Perform other operational and programme support duties as assigned by management.

Qualifications

• Minimum 3 years of relevant experience in corporate administration; experience in records, information, or document management is an advantage.
• Proactive, meticulous, and independent team player with strong organisational and multitasking capabilities.
• Strong interpersonal and communication skills, with the ability to liaise effectively with both internal and external stakeholders.
• Demonstrated ability to support both operational delivery and programme coordination functions effectively.

Interested candidate please click"APPLY" to begin your job search journey and submit your CV directly through the official PERSOL job application platform - GO Mobile.

We regret to inform that only shortlisted candidates will be notified.

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOL Singapore Pte Ltd and its local and overseas subsidiaries and affiliates to collect, use and disclose your personal data to prospective employers/companies based in any country for purposes of evaluating  suitability for employment, conducting reference checks, administering employment related services, complying with Government’s health advisories and such other purposes stated in our privacy policy. Our full privacy policy is available at https://www.persolsingapore.com/policies.  If you wish to withdraw your consent, please drop us an dataprotection@persolapac.com) to let us know. Please feel free to contact us if you have any queries

PERSOL Singapore Pte Ltd • RCB No.200007268E • EA License No. 01C4394• Reg No: R1440784 (Foo May Cheng) 

• Perform first level troubleshooting on all reported incidents and escalate incidents to 2nd level resolver groups as per work instructions
• Provide First Call Resolution (FCR) technical support
• Troubleshoot and investigate cause of user’s problem
• Update work information with all troubleshooting steps used in the ticketing system
• Set Incident to “Resolved” if User’s problem has been solved
• Reassign ticket if agent is unable to resolve ticket

We are seeking a strategic and execution-driven VP of Business Development to lead our market expansion into other countries. You will be responsible for building our ecosystem of data center partners, identifying and converting enterprise and hyperscaler prospects, and driving the commercialization of GPU-powered infrastructure projects across the region.

This is a high-impact leadership role for someone who thrives at the intersection of cloud infrastructure, AI/ML compute, and emerging market expansion.

Key Responsibilities

• Market Expansion & Strategy

Develop and execute a comprehensive go-to-market strategy for Indonesia, aligned with the company's GPU cloud and data center business objectives.

Identify market entry models, regulatory considerations, and partnership structures suited to the Indonesian digital infrastructure landscape.

• Ecosystem & Partnership Development

Build and manage relationships with data center operators, colocation providers, telcos, system integrators, and local cloud resellers in Indonesia.

Negotiate strategic partnerships, joint ventures, and channel agreements to establish a strong local presence and service delivery capability.

Collaborate with NVIDIA ecosystem partners, OEMs, and local distributors to support GPU cluster deployments.

• Enterprise Sales & Pipeline Generation

Identify, qualify, and close enterprise and government customers with high-performance computing (HPC) and AI training/inference workloads.

Build and maintain a robust sales pipeline; lead complex deal cycles from initial engagement through contract negotiation and project handoff.

Position GPU-as-a-Service, bare-metal GPU clusters, and sovereign cloud solutions to CTOs, CIOs, and AI/ML leaders.

• Project Commercialization & Deal Structuring

Structure commercial terms for large-scale GPU infrastructure deals, including leasing, usage-based pricing, and long-term capacity reservations.

Work cross-functionally with Finance, Legal, and Operations to ensure deal feasibility, risk mitigation, and timely project delivery.

Support financing discussions with investors, banks, or leasing partners where relevant.

• Leadership & Representation

Represent the company at industry events, government forums, and partner summits in Indonesia and Southeast Asia.

Recruit and mentor a local business development team as the operation scales.

Provide market intelligence and competitive insights to inform product roadmap and regional strategy.

Qualifications

10+ years of experience in business development, enterprise sales, or strategic partnerships within cloud infrastructure, data centers, colocation, or AI/ML compute.

Proven track record of opening new markets in Southeast Asia, with direct experience in Indonesia strongly preferred.

Deep network of relationships across Indonesian data center operators, enterprise IT decision-makers, and government/digital economy stakeholders.

Strong understanding of GPU computing, AI infrastructure, and HPC ecosystems (NVIDIA, cloud providers, or similar).

Demonstrated ability to structure and close multi-million-dollar infrastructure or SaaS deals.

Exceptional negotiation, communication, and stakeholder management skills; fluent in English; proficiency in Bahasa Indonesia is a significant plus.

Bachelor's degree in Business, Engineering, or a related field; MBA preferred.

What We Offer

Competitive compensation package including base salary and performance-based incentives.

Equity participation in a high-growth, venture-backed company.

Autonomy to build and lead a critical regional market from the ground up.

Direct exposure to cutting-edge AI infrastructure and global technology partnerships.

Job Highlights

• Dynamic team with friendly & Flexible working environment

• Good & fast career development prospects

• Great & International Exposure to Enterprise Scale & Government Projects

Responsibilities

We are seeking for a resourceful, experienced and committed individual to design and develop software/system as well as to provide support for the company’s existing projects.

Responsibilities:

To participate in the requirement gathering, design and development

Perform application development and enhancement

To lead the system development team or partners for system implementation

To participate in system integration testing, user testing support, and performance testing, etc

Produce specifications and user documentation on software applications being developed

Provide day-to-day support on major system applications

Continuous improvement to processes and practices with new ideas, concepts, methods and technologies.

Requirements

· Must possess at least a Diploma, Advanced/Higher/Graduate Diploma, Bachelor’s Degree, Post Graduate Diploma, Professional Degree in Engineering (Computer/Telecommunication/ Computer Science/Information Technology) or equivalent

· Must have strong background, knowledge and proficiency in J2EE, C#.Net, VB.Net, VB6 programming skills not limited to :

Min 5 Years’ Experience in

· Windows and Web Application Development

· C# , VB.Net ,ASP.Net , MVC, WCF

· Web Services (SOAP and/or REST), HTML5, XML, Java Script

· MSSQL Server, SQL Queries, Stored Procedures

· Windows Server, IIS, Active Directory

· English communication

· Ability to work independently and capable of managing complex projects.

· With experience in development of mobile app (Andriod or IOS) will be a plus

· Must be able to install, setup and configure the development tools/environment independently

· Must be able to work independently on design, coding, debugging, troubleshooting and deployment and any other programming related issues

· Experience with MSSQL, MySQL, PostgreSQL & MS Access and in in setup, install and maintain DB server

· Experience in integrating with third party software or APIs & IOT device drivers

· Inclination to improving usability and user experience with every iteration

· Be the main communication bridge between web developers, designers, and clients by providing an accurate translation of the web features and design requirements.

· Management of project timeline and expectations while building strong relationships in the process to achieve customer satisfaction.

Benefits and remunerations:

• Annual salary review

• Performance bonus

• Healthcare benefits

• Alternative work-from-home schedule available if required

Candidate with more experience will be considered as System Analyst/Senior Analyst Programmer if their experiences and profile are compatible

Interested applicants please email your detailed resume stating your working experience, earliest available date, current & expected salary and a recent CV/Resume to info@i-consulttech.com/HR@i-consulttech.com

Job Highlights

• Dynamic team with friendly & Flexible working environment

• Good & fast career development prospects

• Great & International Exposure to Enterprise Scale & Government Projects

Responsibilities

We are seeking for a resourceful, experienced and committed individual to design and develop software/system as well as to provide support for the company’s existing projects.

Responsibilities:

• Design and develop custom applications for native Flutter, iOS, and Android mobile applications.

• Participate in and contribute to all phases of the application development life cycle.

• Working with product owners and UI/UX teams to conceptualise and build mobile applications.

• Deliver well-tested codes alongside any new features/ bug fixes.

• To stay current on modern mobile development frameworks & technologies, best practices, trends and trade-offs.

• Keen sense of good UI & UX - to contribute effectively in achieving a compelling user interface/experience while balancing technical feasibility/costs during development.

• Provide production support on developed mobile applications.

• Writing detailed documentation for existing applications and new applications.

• Maintenance of mobile applications to use new components in Android or iOS SDKs.

Requirements

· 1-3 years of experience in Flutter, iOS, and Android mobile application development.

· Minimum 2 years full stack mobile development.

· Experience in Kotlin, Java, Swift, Objective-C, Dart.

· Experience using and developing Java Spring Boot, Spring Security, JWT, and RESTful APIs.

· Knowledge and understanding of relational databases and SQL; experience with Microsoft SQL Server & SQLite is a strong plus.

· Collaborate with cross-functional teams to define, design, and ship new features.

· Work on bug fixing and improving application performance.

· Continuously discover, evaluate, and implement new technologies to maximize development efficiency.

· Effective communication and technical writing skills.

· Passionate about exploring new technologies & upgrading one's skillset

· Ability to quickly grasp concepts relating to customisation

· Ability to work independently and capable of managing complex projects.

· Experience in integrating with third party software or APIs & IOT device drivers

· Conduct thorough testing to ensure the reliability, performance, and security of wireless communication features on iOS.

· Optimize code for efficiency and scalability across native iOS, Android, and web platforms.

· Proven experience as a Cross-Platform Developer, with expertise in iOS development using Swift, Android development using Kotlin or Java, and web development will be an advantage

Benefits and remunerations:

• Annual salary review

• Performance bonus

• Able to work remotely from home

Interested applicants please email your detailed resume stating your working experience, earliest available date, current & expected salary and a recent CV / Resume to info@i-consulttech.com

Responsibilities:

• Perform daily maintenance and upkeep of all LSS programming equipment to ensure optimal functionality
• Supervise external vendors and contractors during facility repairs, enhancements, and project-related activities
• Carry out routine servicing and corrective maintenance of all LSS facility programming systems
• Ensure aquarium‑specific programming equipment consistently operates at the highest standards to support optimal water quality for animal health and clear visibility
• Operate, monitor, and maintain all essential components of LSS programming, system operations, and maintenance activities
• Troubleshoot programming‑related issues and recommend design or process improvements
• Apply strong technical expertise in programming maintenance, including design, specification review, automation, and complex problem solving
• Work with fabricators, tradesmen, technicians, engineers, and other specialists to achieve project and operational objectives
• Liaise with internal BUs, external engineering teams, workshops, and equipment suppliers to support continuous improvement of LSS operations
• Adhere to and promote all safety procedures and best practices within the LSS environment
• Interpret design documents, specifications, and technical schematics
• Perform duties at outdoor areas exposed to weather conditions, construction sites requiring adherence safety precautions, confined mechanical rooms, and standard indoor office settings

Requirements:

• NITEC & above in Programming or related disciplines
• Experience in programming maintenance
• Experience with large-scale aquatic life support and filtration systems in a zoo or aquarium setting
• AALSO Life Support Operator Level I certification
• Relevant advanced programming knowledge and technical proficiency
• Basic swimming ability is preferred for safety-related task
• Advanced understanding of automated control systems, pneumatics, electro‑mechanical components, and electro‑optical technologies

We are hiring an Application Support Analyst for one of our clients in Singapore. The ideal candidate will have strong experience in IT trading environment.

Key Responsibilities:

Production monitoring

• Monitor the global IT platform and execute the associated action when alerts are raised.
• Process (analyze, solve, document) incidents.
• Coordinate incidents resolution with Paris teams when necessary (for instance with infrastructure teams or on-duty people)
• Actively participate in the writing or enhancement of operational procedures (in link with the monitoring alerts)
• Engage in FTS (Follow-the-Sun) model with Europe, including information sharing and tasks handover
• Follow up on the evolution of the IT platform (release) and adapt monitoring tools and procedures

Support to users

• Process local user support requests (configurations, assistance…)
• Collect regularly user feed-backs on system Run Quality and share it with development teams

Transversal

• Enrich the backlog of problems (source of recurring incidents), including description, impact/recurrence/priority, …
• Manage the IT part of the Singapore Business Continuity Plan
• Share improvement ideas with Business Analyst

Required Skills & Experience:

• Degree in IT engineering or Mathematics.
• 2-6 years relevant experience in IT trading environment
• Experience and knowledge about Trading and/or portfolio management processes. Derivatives Commodities is a plus.
• Understanding of trading environment.
• First experience in live monitoring and application support of large IT systems
• Good technical knowledge on Windows environment
• SQL skill

We regret to inform that only shortlisted candidates will be notified.

Interested candidates, please click on the following link to begin your job search journey and submit your curriculum vitae (CV) directly through the official PERSOL job application platform - GO.

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOL Singapore Pte Ltd and its affiliates to collect, use and disclose your personal data for the purposes set out in the Privacy Policy available at https://www.persolsingapore.com/policies. You acknowledge that you have read, understood, and agree with the Privacy Policy.

PERSOL Singapore Pte Ltd

• RCB No. 200007268E • EA License No. 01C4394

• Registration ID (Saravanan R1871815)

Overview

We are seeking a detail-oriented IT Helpdesk Support to support system monitoring, incident management, and user support functions. The role involves ensuring system stability, managing incident lifecycles, and maintaining accurate operational records while continuously improving processes and service delivery.

Key Responsibilities

System Monitoring & Incident Management

• Monitor system alerts and identify abnormal system behaviours in real-time.
• Perform initial incident triage, isolation, and fault verification using established procedures.
• Execute problem resolution scripts where applicable or escalate issues based on defined protocols.
• Manage the full lifecycle of incident tickets (creation, updates, escalation, and closure) in accordance with SLA requirements.
• Track and manage incidents using platforms such as Jira.

Technical Evaluation & Escalation

• Conduct technical assessments of reported issues against documented criteria.
• Determine appropriate escalation paths and ensure timely handover to relevant teams.

Documentation & Reporting

• Maintain accurate and comprehensive records of incidents, diagnostic findings, and resolution steps.
• Consolidate operational data and records for reporting, analytics, and audit purposes.

Change & System Validation

• Perform post-change system health checks to ensure no adverse impact from implemented changes.
• Review and validate the accuracy and effectiveness of operational scripts and SOPs.

User Support & Ticketing

• Provide support for ticketing queries, including assisting users with onboarding and offboarding processes.
• Guide users on platform navigation, including access to information, logs, SOPs, processes, and workflows.

Continuous Improvement

• Identify gaps in processes, workflows, or systems and propose improvements to enhance operational efficiency and service quality.

Requirements

• Diploma or Degree in Information Technology, Computer Science, or a related field.
• Minimum 4 years of relevant experience in IT operations, service desk, or system support.
• Familiarity with ticketing tools (e.g., Jira) and incident management processes.
• Basic understanding of system monitoring, troubleshooting, and escalation workflows.
• Strong analytical, problem-solving, and documentation skills.
• Good communication skills with the ability to support both technical and non-technical users.

All job applications will be processed with strict confidence and only shortlisted candidates will be contacted.

Coen Tay Zhi Xuan (R1989334)

ScienTec Consulting Pte Ltd (ScienTec Personnel) -11C5781

ABOUT SIOUX 

Sioux is a strategic high-tech solutions provider that develops, innovates and assembles complex high-tech systems We have a team of over 1,200 dedicated engineers who either support our clients or serve as their Research and Development department. Our strong productivity allows us to speed up product development, giving our clients a competitive edge at a better cost-effectiveness. As a rapidly growing employer, Sioux values its employees' growth and well-being. We invest in their career development and foster a positive work environment that promotes personal and professional growth.

SIOUX IN SINGAPORE Sioux Singapore plays a pivotal role in the Asian market by offering R&D services from our centers across Europe and Asia to customers, leading development teams in Asia, from Singapore This expansion allows us to meet the changing needs of our domestic and international (OEM) customers in the semiconductor, analytical, and medical industries.

The Role 
Your role will involve developing equipment control software to support customers in the mentioned domains. Your responsibilities include:

• Collaborating with architects to define product architecture in your domain.
• Analyze customer needs in software requirement engineering
• Analyzing, designing, implementing, and test the control software.
• Conducting peer reviews to ensure product quality.
• Leading the small development team and ensuring team performance.
• Working as an integral part of a scrum team and handling user stories across the full stack.
• Developing functionality using Agile practices, emphasizing speed and quality.
• Leadership roles for higher positions

The Job Scope 
Develop testable quality code in C# for following machine control functionalities: WPF and WinForm UI develelopment

• Machine Control and Sequencing
• Hardware abstraction layer
• Subsystem / device communication and control
• System calibration and positional error measurement and compensation
• SECS/GEM functionalities.
• Lead scrum team technically though sprint planning, design review, merge request review, design/code refactoring activities.

Job requirements

QUALIFICATIONS AND EXPERIENCE

• A technical background with a higher professional or university education.
• Ideally, a background in the semiconductor, analytical, or medical domain.
• Experience in developing equipment control applications, including working with PC-based control, embedded controller, or motion controller
• Minimum 5 years of experience in C# in object-oriented programming, and UML tools
• Minimum 5 years in object-oriented analysis and design with common design patterns
• Minimum 5 years in active design refractoring with CleanCode/Solid princicple , and design refractoring with common design patterns
• Minimum 5 years leading Scrum development teams with requirement engineering, Sprints managements and technical design reviews

DESIRABLE SKILLSET

• Able to handle complex software solution
• Experience with C# Object-Oriented Analysis and Design (OOAD) and programming
• Experience with C# WPF, MVVM framework
• Experience with C# NUnit unit test framework
• Worked with Agile Scrum and Kanban team
• Worked with git workflow with online repositories like Gitlab, Github, Bitbucket etc
• Worked with git tools like SourceTree, TortoiseGit, GitKraken, Fork etc
• Worked with Continuous Integration tools

DESIRABLE SOFT SKILL

• A preference for autonomy and responsibility in organizing your work.
• Good communication skills and ability to work effectively within a geographically distributed team.
• For Senior positions, good leadership skills to lead a small team of 3-8 developers.

WHAT WE CAN OFFER

You will work within a pleasant working environment, in which High-Tech, High-Fun & High-Value are central.

• Competitive Compensation: Attractive salary, 13-month salary and performance bonus
• Hybrid Work Arrangement: Flexible working environment with 3 days in the office and 2 days of remote work per week, and flexible working hours.
• Comprehensive Healthcare: Inclusive healthcare coverage and annual health screening.
• Work-life balance with generous Leave: Up to 20 annual leave days and 10 company sick leave days without requiring a medical certificate.
• Education Budget: SGD 5,000 per year for training courses aimed at career development. We are committed to investing in your growth and development.

Job Location

Our office is conveniently located next to the Tai Seng MRT station.