Total 14 Director/C-Level operations advisor job vacancies in Information Technology category in The Philippines

Job Responsibilities

We’re looking for a proactive and hands-on Technology Operations and Service Management lead who thrives in fast-paced environments and is passionate about building resilient systems from the ground up. In this role, you’ll be the guardian of production stability, bridging engineering, support, and business to ensure our tech stack is reliable, scalable, and ready to grow with us.

You’ll wear multiple hats—part SRE, part incident commander, part operations strategist—helping us build with operational excellence and run with confidence while embedding AI across different domains.
 

Production Support & Monitoring

• Monitor and support production applications to ensure optimal performance and availability.
• Lead incident response efforts, including communication and coordination across teams.
• Conduct problem management and root cause analysis to prevent recurring issues.
• Coordinate with development teams to address and resolve bugs efficiently.
• Monitor vendor performance and ensure compliance with service level agreements (SLAs).

Site Reliability Engineering (SRE)

• Maintain system reliability, availability, and uptime through proactive measures.
• Implement automated healing, monitoring, and alerting solutions.
• Perform capacity planning and system performance tuning to support scalability.
• Conduct regular service operational reviews and audits to ensure adherence to standards.
• Maintain and regularly test Business Continuity Plans (BCP) and Disaster Recovery (DR) strategies.

Data Operations

• Monitor data pipelines to ensure data integrity and timely delivery.
• Manage data-related incidents and maintain lineage tracking for transparency and traceability.

Technology Operations and Service Management

• Provide input on operational requirements during design
• Participate in non-functional testing (e.g., performance, failover)
• Define SLOs, SLIs, and error budgets (SRE)
• Collaborate on automation and observability tooling
• Work with Data Engineering to define data pipelines and quality checks
• Define service requirements and SLAs during vendor onboarding
• Contribute to BCP/DR planning
• Provide feedback on incident trends to improve design
• Integrate AI into service desk operations for intelligent ticket routing, resolution suggestions, and trend analysis.
• Use AI to analyze incident trends and recommend design improvements or automation opportunities.

On-Premises Network Devices and Operations

• Monitor and manage on-premises network infrastructure including routers, switches, firewalls, and load balancers.
• Ensure network performance, availability, and security through proactive maintenance and configuration management.
• Conduct regular network health checks, firmware updates, and hardware lifecycle planning.
• Respond to and resolve network-related incidents, including root cause analysis and documentation.
• Implement and maintain network segmentation, access controls, and compliance with internal security policies.

Job Requirements

• Education: Bachelor’s degree in Computer Science, IT, or a related field.
• Experience: 5+ years in IT operations, service management, or related roles, ideally in high-growth or startup environments.
• Ops Leadership: Proven ability to lead cross-functional teams across Production Support, SRE, DevOps, and Service Management.
• Frameworks & Best Practices: Experience with ITIL framework and service management best practices.
• Incident & Problem Management: Strong track record in leading incident response and driving root cause analysis.
• Performance & Reliability: Experience in capacity planning, performance tuning, and building reliable systems.
• BCP & DR: Hands-on experience with Business Continuity and Disaster Recovery planning and execution.
• Entrepreneurship Mindset: You’re resourceful, collaborative, and thrive in environments where you can make a big impact quickly.

Job Description

• Industry/ Organization Type: ICT Services Provider (Data Centre)
• Position Title: General Manager
• Working Location: North-East Region
• Working Hours: 5 Days, Monday – Friday (9am – 6pm)
• Salary Package: Basic Salary + AWS + Variable Bonus
• Duration: Permanent

Key Responsibilities

• Oversee daily data centre operations to ensure continuous uptime, reliability, and service availability.
• Develop, implement, and enforce operational policies, procedures, and best practices.
• Lead incident management processes, including troubleshooting, root cause analysis, and corrective actions.
• Manage and monitor critical systems such as UPS, generators, cooling systems, BMS, etc.
• Plan and coordinate preventive maintenance, shutdowns, and infrastructure upgrade activities.
• Manage vendors and contractors, ensuring performance meets agreed service level agreements (SLAs)
• Oversee contract management, including renewals, negotiations, and compliance with procurement policies.
• Evaluate vendor performance regularly and recommend improvements or alternative solutions.
• Maintain strong relationships with external partners to ensure seamless support and service delivery.
• Supervise preventive and corrective maintenance of electrical, mechanical, and IT infrastructure.
• Ensure full compliance with safety, environmental, and regulatory requirements.
• Monitor facility capacity and resource utilization and plan for future expansion needs.
• Drive initiatives to improve energy efficiency and optimize operational costs.
• Lead, mentor, and develop a team of data centre engineers and technicians.
• Plan and manage staffing schedules to ensure smooth 24/7 operational coverage,
• Conduct audits and risk assessments to maintain compliance.
• Act as the main point of contact for stakeholders, providing regular updates, reports, and coordination with internal teams.

APPLY NOW!!!

• Bachelor’s degree in Engineering, Information Technology, or a related discipline.
• At least 8 years of experience in data centre operations, including a minimum of 5 years in a leadership role.
• Strong knowledge of data centre infrastructure management, including electrical, mechanical, and IT systems.
• Experience in data centre design, implementation, and operations management.
• Familiar with servers, racks, cooling systems, power systems, and storage infrastructure.
• Knowledge of industry standards such as ISO 27001 and related compliance requirements.
• Proven leadership and people management skills to effectively lead teams in a high-availability environment.
• Excellent communication and stakeholder management abilities.
• Capable with budgeting, forecasting, and operational planning.
• Ability to develop and implement processes to enhance efficiency, reliability, and performance.

Kindly apply through ANY of the following methods:

• Submit your application by clicking the APPLY button;
• Email your resume to Job@anradus.com.sg. Please indicate #84120 on the email subject.

Anradus Application Policy: We value each application and ensure every resume is reviewed. Our process is efficient, typically concluding within 3 working days. If you do not receive communication from us within this timeframe, it's likely that your application has not been shortlisted by our client. In such cases, we recommend continuing your job search to maximize your opportunities.

Anradus Pte Ltd | EA License No. 20C0161 | Rachael Lee | EA Reg No.: R2093131

Oversees company daily business activities, focusing on maximizing efficiency, productivity, and profitability. They develop strategies, manage budgets, optimize internal processes, and lead teams to meet organizational goals, often reporting directly to managing director.

Key Responsibilities

·       Operational Leadership: Supervise daily operations, ensuring workflows are productive and aligned with company goals.

·       Process Improvement: Identify areas for improvement, implementing new procedures to enhance efficiency

·       Strategic Planning: Collaborate with leadership to develop and execute long-term business strategies.

·       Financial Management: Develop and manage operational budgets, monitor revenue margins, and report on financial performance.

·       Team Development: Lead, mentor, and evaluate staff, including setting performance metrics and managing team productivity.

·       Relationship Management: Cultivate relationships with suppliers, partners, and clients to ensure smooth operations. 

Key Requirements & Skills

·       Experience: 6+ years of leadership experience in a relevant industry.

·       Education: Bachelor’s degree or MBA in business management or a related field.

·       Skills: Exceptional leadership, communication, problem-solving, and analytical skills.

·       Technical Knowledge: Proficiency in analyzing operational metrics, managing budgets and implementing new technologies or procedures.

Job Description:

• Is a key stakeholder with the local team to operationalize the food program in countries across our APAC business across 5 countries
• Drives a culture of excellence throughout the business, with a focus on User Experience, Efficiency and Sustainability
• Drives culture of passion for quality food preparation and taste along with Hospitality Excellence
• Support account country and functional leads in navigating stakeholders to deliver on the client needs
• Ensure country leadership teams have the capability to deliver on the changing client objectives and that succession planning and talent pipeline plans are in place for the region
• Monitors and manages all financial responsibilities in alignment
• Creates a culture of Food and Workplace Safety
• Sponsor, provides guidance and direction to the teams that opens new business, drive efficiency and/or revitalizes existing operations with new food programs, merchandising, equipment, etc within region

Core Skills & Knowledge

• Min. Bachelor’s Degree in Hospitality, Hotel/Restaurant or Business Management is preferred.  A minimum of 10 years of industry experience
• Large scale multi-site operational experience, with multi-unit restaurant or hotel experience a must, managing a team of General Managers
• Multicounty operation experience a plus
• Client ownership experience with strong stakeholder management at senior level
• A proven track record as an innovative and financially responsible leader
• Embrace Diversity
• Ability to take complex business issues or initiatives and apply creative problem solving or strategies for timely implementation
• Strong communication and commercial skills
• Ability to work in a fast paced, changing environment
• Availability to travel

COMO Metropolitan Singapore is located in the heart of Singapore on Bideford Road.  It is part of COMO Orchard that brings together COMO Group’s hospitality, fashion, wellness and cuisine into one inspiring location. COMO Metropolitan Singapore’s 156 rooms and suites are spread over 11 floors with an exclusive rooftop pool bar. Guests also enjoy preferred access to Cedric Grolet’s renowned patisserie, Michelin-starred Korean steakhouse COTE and COMO Cuisine as well Shambhala’s new flagship urban wellness space and a multi-label fashion retail space curated by Club 21.

The scope of Director of Operations will involve managing the overall direction and operations of Front Office, Housekeeping, Reservations, Food and Beverage, IT and Security. You shall be required to develop specific goals, policies and strategies for your departments which shall be implemented through correct planning, organizing and training, while also ensuring that high standards, quality and maximum profitability is aimed for at all times as per standard set by COMO Hotels & Resorts.

MAIN DUTIES AND RESPONSIBILITIES

OPERATIONS TEAM

1. Oversee the entire operations of Front Office, Housekeeping, Reservations, Food and Beverage, IT and Security, paying particular attention to the service standards in accordance with COMO Hotels and Resorts
2. Maintain a positive, professional and natural manner with all guests and team members, with the aim to build rapport and loyalty to the property and COMO Hotels and Resorts
3. Provide, maintain and manage the departments environment to ensure you receive open, constructive feedback and development
4. Review structure and organization of all related departments and improve where necessary
5. Lead, motivate and manage the operational teams in the execution of their duties to maximize operational efficiency.
6. Lead, develop and empower the Head of Departments to identify opportunities and make recommendations for improving efficiency and quality of service in their respective departments
7. Ensure that standards and procedures are adhered to at all times, communicate to the relevant department heads to allow a smooth  operation
8. Adopt a flexible approach and demonstrate a ‘can do’ attitude to your team so that they feel comfortable with communicating to you. Set an example that others can follow
9. To manage and develop a service related environment, where attention to detail and both internal and external guests needs are paramount
10. Implement and evaluate policies and procedures for the operation of Front Office, Housekeeping, Reservations, Food and Beverage, IT and Security.
11. Ensure that all COMO Operations Manuals are localized, implemented and reviewed within the operational departments
12. To encourage and develop innovation and creativity, passion, and style in the departments.
13. Develop a positive and motivated team at all times
14. Adopt a ‘hands on’ approach with the teams that you are given direct responsibility for.
15. Ensure that you spend time with these teams on a daily basis and offer your support and guidance equally
16. Any other reasonable duties as requested by the General Manager or their delegate

ADMIN & GENERAL

1. Ensures highest level of guest satisfaction by providing, within hotel and group standards, extraordinary quality guest services and amenities
2. Adjust, fix, amend and correct and improve operational areas when and where possible to ensure guest satisfaction
3. Assists in overseeing and directing the personnel function of departments under your responsibility including recruitment, hiring, orientation, coaching, counseling, training, wage and salary administration, labor relations, performance appraisal and succession planning
4. Approve all divisional candidates prior to hiring process.
5. Determine training requirements and monitor training is regular & training plans are in place
6. Respond to inquiries & resolve customer complaints in a timely and appropriate manner.
7. Perform random room check and public areas to ensure standards are maintained.
8. Ensure and adjust appropriate staffing levels during peak and low occupancies
9. Approve the departmental Head of Departments leave request to ensure coverage when the hotel demand patterns and operational needs
10. Responsible for negotiating and controlling contractors in the operational departments, in conjunction with the Director of Finance and General Manager
11. Ensure uniforms, linen and toweling and all other operating equipment in the Division in controlled and sufficient for hotel needs
12. Attend weekly/ monthly meetings. Chair monthly departmental meetings as necessary
13. Motivate and lead managers and team members by example

FINANCIAL RESPONSIBILITIES

1.   Prepare all operational departments’ annual budget and monitor the departmental budgets while establishing systems that can be implemented to ensure that budget targets are reached or exceeded whilst not diminishing service quality.

2.   Prepare the yearly CAPEX and monitor that it is utilised accordingly

1. Monitor budgets and profit & loss reports on a monthly basis to ensure that any variances are analysed and explained during the appropriate meetings.
2. Implement the approved budget, ensure budgets set are achievable, control of expenditure is kept within budget, monitor costs & take corrective measures when necessary.
3. Monitor all budgets and assist the GM establishing systems that can be implemented to ensure that budget targets are reached or exceeded whilst not diminishing service quality
4. Assist with the gathering of accurate information and statistics that can assist with the creation of the annual Sales & Marketing Plan
5. Be aware of market developments and competitor activities to ensure that the property is in line/ahead of the competition both in products and services in general
6. Implement and suggest systems that maximize the revenue produced by the property facilities in order that the budget is achieved or exceeded
7. Responsible for safeguarding all company assets by ensuring that effective controls are implemented and reviewed.

Key Requirements

·        8-10 years of experience in managerial roles in Rooms/Operations Division.

·        Bachelor’s degree in Hospitality Management or related field.

·        Knowledge in MS Office and Opera is highly desirable.

·        Excellent attention to detail.

·        Responsible attitude with a calm and professional approach.

·        A positive character with a proactive approach and a self-driven attitude.

·        Customer-Centric.

·        Motivation, discretion and confidentiality.

·        Familiar with COMO brand and values.

EXTRA DUTIES

Support and contribute to COMO’s sustainability goals by implementing environmentally responsible practices within your roles and departments.

From time to time the hotel may ask you to perform duties that are not included in this job description. You should do these duties as long as the request is reasonable and will not affect your health, safety or security.

About the Role

Lead key client accounts in large-scale data center and mission-critical projects. Combine project delivery oversight with strong client relationship and commercial management responsibilities.

Job Responsibilities

• Lead multidisciplinary technical and project delivery teams across all phases
• Serve as primary account lead and trusted advisor for key clients
• Drive client relationship management and structured account coordination
• Ensure projects are delivered on time, within budget, and to agreed technical, safety, and quality standards
• Oversee consulting activities and technical services to enhance client satisfaction and profitability
• Contribute to sales strategy, commercial negotiations, and business development
• Identify repeat business opportunities and expand client accounts
• Guide project teams using strong construction, engineering, and project management expertise
• Support regional market growth across SEA/APAC

Job Requirements

• 10 years above of project management experience in construction, consultancy, or mixed-delivery environments
• Proven experience in data centre newbuilds, fit-out, or mission-critical infrastructure
• Good account management, stakeholder engagement, or client-facing leadership skills
• Demonstrated ability to manage senior stakeholders and negotiate commercial matters
• Practical site experience with ability to interpret technical drawings and validate progress
• Degree in MEP, Civil Engineering, Project Management, Construction Management, or related discipline
• Regional exposure managing projects or client accounts across SEA/APAC is preferable

Interested candidates, please email your resume to cchin@goughrecruitment.com or apply directly via this job posting.

Chin Chu Long (Carsten) | Personal Reg No: R26160065

GOUGH RECRUITMENT (S) PTE. LTD. | EA Licence No. 11C3753

Job Summary 

The Director of Operations is responsible for overseeing the day-to-day operational performance of the hotel, ensuring consistent service excellence, financial discipline, and operational efficiency across all departments. 

This role brings a strong foundation in Food & Beverage leadership, with the ability to translate F&B operational strength into overall hotel performance. The Director of Operations drives alignment across Rooms, Food & Beverage, and supporting functions to deliver a cohesive guest experience while maximising revenue, profitability, and operational standards. 

The position requires a hands-on, commercially astute leader who can embed structure, accountability, and process discipline across operations, while building a high performing and service driven team environment. 

Areas of Focus 

This role focuses on end-to-end hotel operations including Rooms, Food & Beverage, Engineering, Housekeeping, and Front Office. It emphasises service consistency, financial performance, operational efficiency, and the integration of Food & Beverage strategies into overall hotel performance, supported by strong leadership and process governance. 

Key Responsibilities 

Operational Leadership 

• Oversee daily hotel operations to ensure smooth execution and consistent service delivery across all departments  

• Drive operational alignment between Rooms and Food & Beverage to deliver a seamless guest journey  

• Maintain high visibility on the ground to ensure standards are upheld and issues are resolved promptly 
  
  Food & Beverage Leadership Integration 

• Leverage strong F&B expertise to enhance outlet performance, guest engagement, and revenue contribution  
  
• Partner closely with F&B leadership to optimise concepts, pricing strategies, and service delivery  
  
• Drive cross-selling and integration between F&B and Rooms to maximise total guest spend  

Financial & Commercial Performance 

• Own and drive departmental performance against budget, forecast, and profitability targets  

• Monitor key operational and financial metrics including revenue, cost control, labour productivity, and GOP  

• Identify opportunities to improve margins through operational efficiency and revenue optimisation  

• Process Discipline & Operational Excellence 

• Establish, review, and enforce SOPs to ensure operational consistency and efficiency  

• Drive continuous improvement initiatives to enhance productivity, reduce waste, and streamline workflows  

• Ensure compliance with company policies, audit standards, and regulatory requirements  

People Leadership 

• Lead, coach, and develop department heads to build a strong leadership bench  

• Foster a culture of accountability, collaboration, and service excellence  

• Support talent development, succession planning, and retention of key operational staff  

• Stakeholder Management 

• Work closely with the General Manager to execute strategic initiatives and operational priorities  

• Collaborate with Commercial, Finance, and HR teams to align operations with broader business objectives  

• Act as a key operational decision-maker in driving hotel performance  

Role Overview

We are seeking a highly experienced Program& Transformation Leader to drive large-scale operational excellence,digital transformation, and strategic growth initiatives within ourimport-export trading business (specializing in fasteners and industrialproducts).

This role blends commercial operations,supply chain optimization, technology enablement, and AI-driven transformation,ensuring scalable, efficient, and resilient trading operations across globalmarkets.

Key Responsibilities

1. Business Transformation &Operational Excellence

• Lead end-to-end transformation of import/export workflows including procurement, order management, logistics, and distribution.
• Redesign trade lifecycle processes to improve efficiency, reduce cycle times, and enhance customer experience.
• Drive automation and digitization across supply chain, documentation, and compliance processes.

2. Program & Delivery Leadership

• Manage complex, cross-functional programs involving sourcing, logistics, finance, compliance, and IT teams.
• Establish structured delivery governance, KPIs, and reporting mechanisms to ensure timely execution.
• Lead multi-vendor environments including freight forwarders, suppliers, inspection agencies, and technology partners.

3. Supply Chain & Trade Optimization

• Optimize global sourcing strategies, supplier performance, and inventory management.
• Improve demand forecasting, stock planning, and working capital efficiency.
• Identify cost-saving opportunities across procurement, freight, and warehousing.

4. Digital & AI Strategy

• Identify and implement high-impact AI and automation use cases across:
• Order processing & documentation (e.g., invoices, BL, COO)
• Demand forecasting & pricing optimization
• Customer service automation
• Drive ERP, CRM, and trade management system enhancements aligned to business goals.

5. Stakeholder & Commercial Alignment

• Partner with senior leadership to define strategic priorities and growth initiatives.
• Collaborate with sales and business development teams to improve customer onboarding and retention.
• Act as a bridge between business, operations, and technology teams.

6. Compliance & Risk Management

• Ensure adherence to global trade regulations, including customs, sanctions, and export controls.
• Strengthen governance around documentation accuracy, audit readiness, and supplier compliance.
• Manage operational and financial risk across cross-border transactions.

Key Deliverables / Success Metrics

• Reduction in order-to-delivery cycle time
• Improvement in inventory turnover & working capital
• Cost savings across procurement and logistics
• Increased automation and reduction in manual processes
• Enhanced customer satisfaction and order accuracy

Required Qualifications & Experience

Experience

• 15+ years in program management, transformation, or operations leadership
• Strong exposure to:
• Import/export trading, supply chain, or manufacturing ecosystems
• Multi-country operations and vendor management
• Proven track record of delivering large-scale transformation initiatives

Skills

• Program Leadership: Multi-stakeholder program delivery, governance, and execution
• Supply Chain Expertise: Procurement, logistics, inventory, and trade operations
• Digital Transformation: ERP systems, automation, and data-driven decision making
• AI & Innovation: Ability to identify and implement practical AI use cases
• Stakeholder Management: Executive communication and cross-functional leadership

Preferred

• Exposure to ERP platforms (SAP, Oracle, or similar)
• Background in consulting or transformation roles
• Familiarity with trade compliance frameworks (e.g., Incoterms, customs regulations)
• Good to have experience in fasteners,industrial products, or engineering goods trading

Job Description

Singapore Vinga International Pte Ltd is seeking a senior Director of Operations to lead the strategic and operational management of its student accommodation portfolio in Singapore.

The role will be responsible for overseeing current accommodation operations, managing service delivery standards, and driving the development and operationalisation of new accommodation assets, including the upcoming new student residence projrect.

This position requires both operational leadership and project execution capabilities, with accountability for performance, compliance, and long-term scalability of the accommodation business.

Key Responsibilities

Strategic & Operational Leadership

• Lead and oversee the end-to-end operations of student accommodation assets, including occupancy strategy, resource allocation, and operational performance
• Develop and implement operational frameworks, policies, and service standards to support business scalability
• Analyse operational data and performance metrics to drive efficiency, utilisation, and service improvements

Accommodation & Resident Operations

• Oversee resident lifecycle management including onboarding, stay experience, and issue resolution
• Ensure consistent delivery of service quality and operational reliability across accommodation sites
• Implement structured processes for occupancy planning, inventory management, and service coordination

Asset & Project Management

• Lead the operational planning and execution of new accommodation developments, including the Norfolk Road project
• Coordinate with contractors, consultants, and service providers to ensure timely project delivery and operational readiness
• Support asset utilisation planning and contribute to long-term accommodation capacity strategy

Financial & Business Operations

• Oversee operational budgeting, cost control, and revenue-related processes linked to accommodation services
• Work closely with finance to ensure accurate billing, reconciliation, and financial tracking
• Identify opportunities for operational optimisation and cost efficiency

Team & Stakeholder Management

• Lead and supervise operational staff, ensuring accountability and performance alignment
• Coordinate across internal functions and external stakeholders to ensure seamless operations
• Provide regular reporting to management on operational performance, risks, and improvement initiatives

Compliance & Risk Management

• Ensure operations are conducted in accordance with relevant regulatory, safety, and operational requirements
• Identify operational risks and implement mitigation strategies
• Maintain proper documentation, process governance, and operational controls

Requirements

• Bachelor’s degree or above in Business, Management, Hospitality, Real Estate, or related disciplines
• At least 5 years of relevant experience in operations management, asset management, or accommodation-related fields
• Proven experience in managing operations and leading teams
• Experience in project coordination, new site setup, or operational scaling will be an advantage
• Strong analytical, organisational, and problem-solving skills
• Ability to manage multiple stakeholders and projects concurrently

Additional Information

• This is a full-time position based in Singapore
• This role involves both operational leadership and project execution responsibilities
• Occasional travel may be required for business coordination, project development, or stakeholder engagement
• Suitable for candidates with experience in managing operational businesses and scaling service-based operations

Job Responsibilities:

• Lead process engineering and design, including process configuration and optimization studies.
• Perform and review process simulations and prepare Process/Utility Flow Diagrams, Heat and Material Balance, and Utility Balances.
• Create and review Piping and Instrumentation Diagrams (P&IDs).
• Prepare and review process equipment datasheets and instrument datasheets.
• Conduct relief and blowdown studies, relief load scenario analysis, and flare network calculations.
• Perform and review process calculations for equipment sizing and line hydraulics.
• Develop process design philosophies and operating guides.
• Participate in and lead technical discussions during process workshops such as PHA/HAZOP and others.

Job Requirements:

• Bachelor’s Degree in Chemical Engineering.
• Minimum of 22 years of relevant FPSO/Offshore Oil and Gas experience.
• Proven track record in concept studies, FEED, and detailed design projects.
• Strong experience in offshore oil & gas projects.
• Demonstrated ability to lead process teams on hydrocarbon projects.
• Solid understanding of process design, heat and material balance, and P&IDs.
• Knowledge of international codes and standards, as well as engineering software and tools
• Minimum 12 years experience as a Lead Engineer or Advisory experience on at least 3 FPSO/Offshore projects.
• Experience in leading technical discussions in process workshops such as PHA/HAZOP.

COMO Metropolitan Singapore is located in the heart of Singapore on Bideford Road.  It is part of COMO Orchard that brings together COMO Group’s hospitality, fashion, wellness and cuisine into one inspiring location. COMO Metropolitan Singapore’s 156 rooms and suites are spread over 11 floors with an exclusive rooftop pool bar. Guests also enjoy preferred access to Cedric Grolet’s renowned patisserie, Michelin-starred Korean steakhouse COTE and COMO Cuisine as well Shambhala’s new flagship urban wellness space and a multi-label fashion retail space curated by Club 21.

The scope of Director of Operations will involve managing the overall direction and operations of Front Office, Housekeeping, Reservations, Food and Beverage, IT and Security. You shall be required to develop specific goals, policies and strategies for your departments which shall be implemented through correct planning, organizing and training, while also ensuring that high standards, quality and maximum profitability is aimed for at all times as per standard set by COMO Hotels & Resorts.

MAIN DUTIES AND RESPONSIBILITIES

OPERATIONS TEAM

1. Oversee the entire operations of Front Office, Housekeeping, Reservations, Food and Beverage, IT and Security, paying particular attention to the service standards in accordance with COMO Hotels and Resorts
2. Maintain a positive, professional and natural manner with all guests and team members, with the aim to build rapport and loyalty to the property and COMO Hotels and Resorts
3. Provide, maintain and manage the departments environment to ensure you receive open, constructive feedback and development
4. Review structure and organization of all related departments and improve where necessary
5. Lead, motivate and manage the operational teams in the execution of their duties to maximize operational efficiency.
6. Lead, develop and empower the Head of Departments to identify opportunities and make recommendations for improving efficiency and quality of service in their respective departments
7. Ensure that standards and procedures are adhered to at all times, communicate to the relevant department heads to allow a smooth  operation
8. Adopt a flexible approach and demonstrate a ‘can do’ attitude to your team so that they feel comfortable with communicating to you. Set an example that others can follow
9. To manage and develop a service related environment, where attention to detail and both internal and external guests needs are paramount
10. Implement and evaluate policies and procedures for the operation of Front Office, Housekeeping, Reservations, Food and Beverage, IT and Security.
11. Ensure that all COMO Operations Manuals are localized, implemented and reviewed within the operational departments
12. To encourage and develop innovation and creativity, passion, and style in the departments.
13. Develop a positive and motivated team at all times
14. Adopt a ‘hands on’ approach with the teams that you are given direct responsibility for.
15. Ensure that you spend time with these teams on a daily basis and offer your support and guidance equally
16. Any other reasonable duties as requested by the General Manager or their delegate

ADMIN & GENERAL

1. Ensures highest level of guest satisfaction by providing, within hotel and group standards, extraordinary quality guest services and amenities
2. Adjust, fix, amend and correct and improve operational areas when and where possible to ensure guest satisfaction
3. Assists in overseeing and directing the personnel function of departments under your responsibility including recruitment, hiring, orientation, coaching, counseling, training, wage and salary administration, labor relations, performance appraisal and succession planning
4. Approve all divisional candidates prior to hiring process.
5. Determine training requirements and monitor training is regular & training plans are in place
6. Respond to inquiries & resolve customer complaints in a timely and appropriate manner.
7. Perform random room check and public areas to ensure standards are maintained.
8. Ensure and adjust appropriate staffing levels during peak and low occupancies
9. Approve the departmental Head of Departments leave request to ensure coverage when the hotel demand patterns and operational needs
10. Responsible for negotiating and controlling contractors in the operational departments, in conjunction with the Director of Finance and General Manager
11. Ensure uniforms, linen and toweling and all other operating equipment in the Division in controlled and sufficient for hotel needs
12. Attend weekly/ monthly meetings. Chair monthly departmental meetings as necessary
13. Motivate and lead managers and team members by example

FINANCIAL RESPONSIBILITIES

1.   Prepare all operational departments’ annual budget and monitor the departmental budgets while establishing systems that can be implemented to ensure that budget targets are reached or exceeded whilst not diminishing service quality.

2.   Prepare the yearly CAPEX and monitor that it is utilised accordingly

1. Monitor budgets and profit & loss reports on a monthly basis to ensure that any variances are analysed and explained during the appropriate meetings.
2. Implement the approved budget, ensure budgets set are achievable, control of expenditure is kept within budget, monitor costs & take corrective measures when necessary.
3. Monitor all budgets and assist the GM establishing systems that can be implemented to ensure that budget targets are reached or exceeded whilst not diminishing service quality
4. Assist with the gathering of accurate information and statistics that can assist with the creation of the annual Sales & Marketing Plan
5. Be aware of market developments and competitor activities to ensure that the property is in line/ahead of the competition both in products and services in general
6. Implement and suggest systems that maximize the revenue produced by the property facilities in order that the budget is achieved or exceeded
7. Responsible for safeguarding all company assets by ensuring that effective controls are implemented and reviewed.

Key Requirements

·        8-10 years of experience in managerial roles in Rooms/Operations Division.

·        Bachelor’s degree in Hospitality Management or related field.

·        Knowledge in MS Office and Opera is highly desirable.

·        Excellent attention to detail.

·        Responsible attitude with a calm and professional approach.

·        A positive character with a proactive approach and a self-driven attitude.

·        Customer-Centric.

·        Motivation, discretion and confidentiality.

·        Familiar with COMO brand and values.

EXTRA DUTIES

Support and contribute to COMO’s sustainability goals by implementing environmentally responsible practices within your roles and departments.

From time to time the hotel may ask you to perform duties that are not included in this job description. You should do these duties as long as the request is reasonable and will not affect your health, safety or security.

Position summary statement:

The Director of Operations (DOO) must have an excellent level of commercial awareness and can build and maintain relationships with internal and external guests. He / She is responsible to direct and lead the daily operations and assist the General Manager in the development and business components of the serviced suites through providing effective and relationship-oriented leadership. The DOO is responsible for highlighting issues to the General Manager to help formulate solutions. He / she will co-ordinate all activities of the serviced suites and ensure the maximisation of room revenue and profit and guests’ satisfaction. The DOO is required to assist in the preparation of the annual Budget and monthly forecasting process of the whole operations department. The DOO will also work very closely with the senior management team members in developing and implementing annual and medium-term strategies, championing projects and objectives to achieve profitability and business growth targets as set and agreed by Pan Pacific Hotels Group.

Operational Responsibilities

·       Fully responsible for the operations of Front Office, Housekeeping, Engineering, & Security, operations.

·       Support and work with all Head of Departments to ensure efficiency and high standards of operations in the assigned areas.

·       Inspect and ensure the front and heart of house are in operative condition to receive and serve the guests at high levels of guest satisfaction through the consistent execution of all Corporate brand standards, visible operational leadership, active trend analysis and hands-on interaction with guests and associates

·       Conduct regular operations team meeting with Heads of Department (Operations ) and other Managers to effectively communicate to the teams on strategies, operational issues, action to be taken for service recovery and staff issues.

·       Formulate strategies and collaborate with associates to continually improve the guest experiences while maximizing revenue and profits.

·       Keep ahead of industry trends and creates new revolutionary standards to upkeep guest satisfaction and service recovery process.

·       Ensure active implementation and adherence to PAN PACIFIC Brand Touchpoints & Magnifiers through implementation of Standard Operating Procedure.

·       Understand the updated local and international markets and lead strategic initiatives to maximize revenues in any given situation.

·       Ensures all serviced suites-related licensing and legal requirements are in place and maintained in accordance with the laws of the country.

·       Responsible in ensuring all Key Performance Indicators for Operations are achieved such as TrustYou score, Trip Advisor, OPVV (Our People’s Voices & Views), Training Hours, Associate Turnover, Energy Saving, Workplace Safety among others

·       To work closely with all Operations Head of the Department to ensure compliance with internal & external audit.

Financial Management:

·       Drive achievement of Gross Operating Profit through revenue growth and management of expenses while abiding by the Policies & Procedures dictated by the Pan Pacific Hotels Group.

·       Oversee the timely development and completion of the annual Budget and monthly Forecast, and to regularly monitor performance and assume responsibility for its achievement.

·       Monitor the productive deployment of operations expense budgets and purchases whilst keeping with regulatory and audit guidelines.

People & Culture

·       Support the General Manager in developing human capital to ensure on-going management and staff capability development through its selection and performance management.

·        Work closely with the Heads of Department to develop and grow the teams through mentorship and coaching and provide timely and constructive feedback when required.

·       Continuous focus on associate satisfaction through driving People & Culture initiatives, building highly efficient and motivated teams who are committed to guest satisfaction and care.

Other Responsibilities

• Support the Mission, Purpose and Values of the Pan Pacific Hotels Group.

• Comply with all relevant Workplace Safety & Health practices and maintains a safe workplace for all associates.
• Always exercise responsible behavior to uphold the image and reputation of the Pan Pacific Hotels Group, Serviced Suites and department.

·       Carries out any other reasonable duties and responsibilities as assigned.

Warehouse & Operations Director

15 years of experience in Food Service, culinary industry, FMCG, Coldroom or Food Manufacturing Industry

Role Overview

We are seeking a dynamic and hands-on Operations Director to lead and drive operational excellence across our Singapore operations. This role requires a strong leader who takes ownership, builds high-performing teams, and ensures seamless operational execution.

The successful candidate will be deeply involved in daily operations, guiding teams, resolving operational challenges on the ground, and setting clear standards for performance, accountability, and workplace safety.

Key Responsibilities

Operational Leadership

• Lead and actively oversee day-to-day operations to ensure timely, efficient, and high-quality delivery of goods and services

• Take full ownership and accountability for operational outcomes, service levels, and team performance

• Manage and optimise end-to-end supply chain and logistics operations

• Identify operational gaps and implement improvements to enhance productivity and efficiency

Performance & Process Optimisation

• Analyse operational data and KPIs to drive continuous improvement and informed decision-making

• Develop, manage, and monitor operational budgets, balancing cost efficiency with service quality

• Implement process improvements to enhance operational effectiveness and scalability

Team Leadership & Development

• Build, mentor, and develop a strong operations team while fostering collaboration and accountability

• Continuously elevate team capability and performance through coaching, training, and clear expectations

• Promote a high-performance culture focused on operational excellence

Safety & Customer Excellence

• Champion workplace safety by ensuring compliance with safety regulations and best practices

• Foster a customer-centric culture that consistently delivers high service standards

Requirements

• Minimum 15 years of relevant experience in one or more of the following industries:

  • Food Service

  • Culinary

  • FMCG

  • Cold Chain / Cold-room

  • Food Manufacturing

• Strong experience in operations management, supply chain, and operational improvement

• Hands-on leader who is comfortable working closely with operations teams on the ground

• Proven experience in warehouse management within the relevant industries listed above

• Demonstrated experience in people leadership, mentoring, and team development

• Experience working as part of a management team, contributing both strategically and operationally

• Solid experience in budgeting, financial planning, and cost optimisation

• Strong problem-solving ability, adaptability, and results-oriented mindset

• Experience in the food service or culinary industry

• Proficiency in operational systems and software tools is a plus

Additional Information

• Salary: Up to SGD 12,000 basic + $100 mobile allowance + AWS + Variable Bonus

• Working Hours: Monday to Friday, 8:30 AM – 5:30 PM

• Candidate must be comfortable with hands-on operations

As Enterprise AI Program Strategy Director, you will be responsible to partner with functional leaders, SMAI, IT, People org and finance counterparts to identify, prioritize and scale cross-functional high-impact AI use cases across Micron that can translate into measurable productivity gains, financial outcomes and/or strategic advantage for Micron. You will be working in close partnership with cross-functional leaders, subject matter experts and external experts (where relevant) to (1) establish clarity on functional top-tier productivity metrics and corresponding Micron AI value framework, (2) set near-term and long-term functional productivity goals based on AI-enabled opportunities (incl. GenAI / agentic AI / embodied AI / other traditional productivity tools etc.) benchmarks, (3) drive line-of-sight towards goals set, and (4) enable a robust cross-functional AI use case intake, prioritization and tracking platform to contribute towards Micron’s vision of building a frontier firm with best-in-class human-agent organization.

Main Responsibilities

Establish clarity on functional top-tier productivity metrics and corresponding Micron AI value framework

• Establish understanding of value proposition of each function

• Apply lean principles to enhance functional top-tier productivity metrics (where required); ensure top-tier productivity metrics are comprehensive

• Establish corresponding Micron AI value framework
   

Set near-term and long-term functional productivity goals based on AI-enabled opportunities (incl. GenAI / agentic AI / embodied AI / other traditional productivity tools etc.) benchmarks

• Benchmark representative productivity metrics

• Keep up to date on latest AI developments and trends

• Five-year look ahead AI-enabled opportunities sizing (long-term goals)

• Two-year look ahead AI-enabled opportunities business plan targets (short-term goals)
   

Drive line-of-sight towards goals set

• Organize bi-annual (twice a year) face-to-face summit / workshop focused on benchmarking, goal setting, strategy to improve line-of-sight, and hybrid organization structure optimization

• Enable small group design-thinking sessions for cross-functional workflows reimagination (with latest GenAI / agentic AI / embodied AI / other traditional productivity tools etc. in mind)
   

Enable a robust cross-functional AI use case intake, prioritization and tracking platform

• Establish business process (incl. stage gates, success criteria definitions etc.) and enable platform for cross-functional AI use case intake, prioritization, resource planning and progress tracking

• Establish cross-functional AI use case prioritization framework – consider business value (financial / strategic), feasibility (data readiness, integration effort) etc.

• Establish top use cases library (cross-functional / functional / small group / personal) documenting use cases specific productivity gains and adoption trends
   

Other Responsibilities

• Drive alignment of strategic direction and initiatives

• Deliver tactical support and program management

• Setup channels to drive communication and collaboration
   

Requirements

• Masters Degree with at least 4+ years of experience in strategy & operations in Semiconductor Industry

• Minimum 4 years of experience in global AI transformation program management within the Semiconductor Industry

• Minimum 4 years of experience in use cases, global program prioritization and global portfolio management within Semiconductor industry