Total 660 customer experience manager job vacancies in Information Technology category in The Philippines

Job Summary

Lead regional technical operations, strengthen the Singapore team, and drive technical capabilities, automation, and business growth.

Key Responsibilities:

• Oversee technical and field service operations across Singapore and region
• Provide hands-on support for troubleshooting, installation, and service issues
• Stabilise and develop the Singapore technical team; groom future technical leaders
• Build technical capabilities and implement automation/digital solutions
• Support regional projects and collaborate with cross-country teams
• Drive process improvements, SOPs, and service quality standards
• Support business growth through technical solutions and operational efficiency

Requirements:

• Degree/Diploma in Engineering or related field
• 8–10 years’ experience, with 3–5 years in a leadership role
• Strong technical, leadership, and problem-solving skills
• Experience in automation/process improvement is an advantage
• Able to work across regions and travel when required

A major global financial services institution is looking to bring in a delivery‑focused Technology Project Manager to support mission‑critical banking technology initiatives across its APAC portfolio. This is a hands‑on role focused on driving outcomes in a complex, high‑visibility environment — not just governance or reporting.

Key Responsibilities

• Own end‑to‑end delivery of banking technology projects, from planning through execution, testing, and go‑live
• Drive milestones, timelines, dependencies, risks, and issue resolution — personally accountable for delivery
• Work across Agile and Waterfall delivery models, depending on market and project maturity
• Lead Agile ceremonies where applicable (stand‑ups, sprint planning, retrospectives)
• Adapt delivery approach in markets that are partially or fully Waterfall‑driven
• Remove delivery blockers and keep teams focused on execution
• Partner closely with BAs, testers, and engineers across onshore and offshore teams
• Actively manage defects raised during SIT/UAT
• Coordinate testing cycles, acceptance criteria, and production readiness
• Engage senior technology and business stakeholders with clear, structured communication
• Manage expectations, escalate when needed, and maintain momentum when teams are stretched
• Lead and coordinate delivery teams across Singapore and India

Experience Required

• 4–8+ years of experience delivering software or technology projects in banking
• Strong understanding of Agile and Waterfall SDLC
• Proven experience delivering banking technology projects end‑to‑end
• Comfortable chasing updates, managing slippage, and driving accountability
• Confident working with stakeholders in a large regulated banking environment
• Able to push back constructively and manage competing priorities
• Experience managing defects across large testing teams
• Understands that defects are delivery blockers — and actively drives resolution
• Background delivering technology projects within banks or financial services institutions
• Comfortable operating in a high‑performance, fast‑paced environment
• Able to manage pressure pragmatically and sustainably
• Motivated by long‑term growth rather than short‑term project work

What You’ll Gain

• Mission‑critical exposure within a Tier‑1 global bank
• High visibility working with senior technology and portfolio leadership
• Long‑term strategic engagement
• Opportunity to grow beyond project delivery into broader portfolio / delivery leadership
• Hybrid working model in a professional banking environment

We regret to inform that only shortlisted candidates will be notified

Job Reference: JN -102025-48978

EA Registration No.: YAP JUN WEI, R25126752

Allegis Group Singapore Pte Ltd, Company Reg No. 200909448N, EA Licence No. 10C4544

Role Summary

The Technical Delivery Manager is responsible for the end-to-end delivery, governance and stability of enterprise platforms within the client’s technology landscape, including document and content management systems (e.g. Open Text). The role requires strong stakeholder engagement across business and technology teams, including senior leadership and ownership of delivery outcomes aligned to regulatory and operational standards.

Key Responsibilities

Stakeholder Management

• Engage and manage stakeholders across business, operations and technology, including senior management (MD/Director level)
• Act as the primary interface between business users and IT delivery teams
• Facilitate decision-making through structured governance and clear communication

Vendor Management & Continuous Improvement

• Manage vendor performance and deliverables where applicable
• Identify and drive process improvements, automation and efficiency initiatives
• Support technology transformation and modernization programs

Delivery & Governance

• Lead end-to-end delivery of technology initiatives, enhancements and releases across enterprise platforms
• Establish and drive governance cadence including steering committees, working groups and executive reporting
• Ensure adherence to project timelines, quality standards and regulatory requirements
• Manage delivery risks, dependencies and change requests across multiple workstreams

Reporting & Dashboarding

• Prepare and present management dashboards, KPIs and status reports to senior stakeholders
• Provide insights on delivery health, risk exposure and mitigation strategies
• Track and report progress against milestones, SLAs and key performance indicators

Cross-functional Leadership

• Coordinate across application, infrastructure, network, security and vendor teams
• Drive alignment on solution design, delivery timelines and operational readiness
• Manage dependencies across systems and teams to ensure seamless delivery

Production Stability & Risk Management

• Oversee production support (L2/L3) to ensure platform stability and performance
• Drive incident, problem and change management processes
• Lead Root Cause Analysis (RCA) and implement preventive measures
• Ensure compliance with audit, risk and regulatory controls

Requirements

• Degree in Computer Science, Information Technology, or related discipline
• 10-12+ years of experience in technology delivery / program management within banking or financial services
• Strong experience in stakeholder management, including senior leadership engagement
• Proven experience in governance, reporting and delivery management
• Familiarity with Enterprise Content Management / OpenText - good to have
• Experience in Agile / Waterfall delivery models

Preferred Attributes

• Strong communication and presentation skills
• Ability to operate in a highly regulated, fast-paced banking environment
• Strong ownership, accountability and problem-solving mindset

Responsibilities

Team Leadership & Development:

• Lead, mentor, and manage a team of software developers, fostering a culture of collaboration, innovation, and continuous improvement.

• Conduct performance reviews, provide constructive feedback, and create individual development plans.

• Recruit, onboard, and retain top software development talent.

• Stay up-to-date with emerging technologies and industry best practices.

• Recommend and implement technology solutions that improve processes and efficiency.

• Guide development teams in adopting new tools and technologies

Project Management:

• Plan, execute, and oversee software development projects, ensuring alignment with company objectives and deadlines.

• Define project scope, prioritize tasks, allocate resources, and manage risks.

• Monitor progress and performance metrics to ensure timely and high-quality delivery.

Technical Oversight:

• Establish coding standards, development practices, and ensure adherence to best practices.

• Provide guidance on software architecture, design, and technical decision-making.

• Stay updated on emerging technologies and recommend their adoption when beneficial.

• Troubleshoot and resolve complex technical issues as they arise.

Stakeholder Collaboration:

• Act as the primary liaison between the development team and other departments, including product management, design, and operations.

• Translate business requirements into technical specifications and ensure alignment throughout the project lifecycle.

• Manage and communicate project timelines, progress, and potential roadblocks to stakeholders.

Process Improvement:

• Evaluate and enhance development workflows to improve efficiency and quality.

• Implement tools and methodologies that support agile, DevOps, or other development frameworks.

Architecture Design and Development:

• Design and document scalable, maintainable, and efficient software architectures.

• Create high-level product specifications and system designs.

• Oversee code reviews to ensure adherence to architectural standards and guidelines.

• Establish best practices for coding, testing, and software deployment.

Requirements

• Knowledge in Computer Science, Software Engineering, or a related field.

• 5+ years of software development experience, with at least 2 years in a leadership or management role.

• Proven experience as a Software Architect or similar role in software development. 

• Proficiency in relevant programming languages (e.g., Python, Java, JavaScript, .Net) and frameworks.

• Strong understanding of software development methodologies, such as Agile or Scrum.

• Familiarity with cloud platforms, CI/CD pipelines, and version control systems.

• Experience with cloud platforms (e.g., AWS, Azure, Google Cloud) and microservices architecture.

• Familiarity with DevOps practices and tools (e.g., CI/CD pipelines, Docker, Kubernetes).

• Knowledge of machine learning, data engineering, or AI technologies.

• Experience in front-end frameworks (React, Angular, or VueJS).

• Understanding of database management systems (SQL and NoSQL etc.).

• Certifications in cloud technologies (AWS Certified Solutions Architect, etc.) will be preferred.

• Proficiency in relevant programming languages (e.g., Python, Java, JavaScript, .Net) and frameworks.

• Strong understanding of software development methodologies, such as Agile or Scrum.

• Familiarity with cloud platforms, CI/CD pipelines, and version control systems.

• Experience with cloud platforms (e.g., AWS, Azure, Google Cloud) and microservices architecture.

• Familiarity with DevOps practices and tools (e.g., CI/CD pipelines, Docker, Kubernetes).

• Knowledge of machine learning, data engineering, or AI technologies.

• Experience in front-end frameworks (React, Angular, or Vue.js).

• Understanding of database management systems (SQL and NoSQL etc).

• Certifications in cloud technologies (AWS Certified Solutions Architect, etc.) will be preferred.

• Experience managing cross-functional teams and collaborating across departments.

Licence no : 12C6060

Key Responsibilities

Project Delivery

• Lead end-to-end delivery of application implementation and system integration projects, including both COTS platform implementations and customized solution delivery.
• Develop and manage project plans, timelines, delivery milestones, and resource coordination.
• Coordinate cross-functional teams including application developers, architects, infrastructure engineers, and integration specialists.
• Manage and coordinate with internal delivery team and development team from external offshore solution providers to ensure alignment with project schedules, deliverables, and quality expectations.
• Drive project execution across the full lifecycle from requirements through deployment and operational handover.
• Ensure projects are delivered within scope, schedule, and quality expectations.

Stakeholder & Client Management

• Serve as the primary delivery interface between project teams and client stakeholders.
• Fronting and facilitate project governance meetings (e.g. Steering Comms, Project Management/Working Group meetings), progress reviews, and governance checkpoints.
• Provide structured reporting on project status, risks, issues, and delivery milestones.

Vendor Management

• Manage delivery involving multiple solution providers, subcontractors, and technology partners.
• Coordinate vendor activities to ensure alignment with project timelines, scope, and deliverables.
• Monitor vendor performance and ensure delivery quality meets project expectations.

Governance & Risk Management

• Maintain project governance artefacts including RAID logs, change control processes, project plans, and milestone tracking.
• Proactively identify and manage project risks, issues, and dependencies.
• Ensure adherence to project governance standards and contractual commitments.

Testing & Deployment

• Coordinate testing activities including system integration testing and user acceptance testing.
• Support system deployment and rollout activities.
• Ensure proper transition of project deliverables to operations or support teams.

Requirements

Experience

• Minimum 8–10 years of experience in IT project management, with strong exposure to enterprise application implementation or system integration projects.
• Experience delivering COTS platform implementations as well as customized application development projects.
• Experience delivering projects within a System Integrator (SI) environment.
• Proven experience managing onshore and offshore development teams in distributed delivery models.
• Experience managing multi-solution provider delivery environments involving external partners and subcontractors.
• Experience managing projects within structured governance frameworks including RAID management, milestone tracking, and change control processes.
• Experience managing client-facing delivery engagements with multiple stakeholders (senior management).
• Experience leading and delivering projects within Singapore Government environments

Technical Exposure

• Good understanding of enterprise IT environments including applications, integrations, and supporting infrastructure.
• Ability to engage effectively with architects, developers, and technical specialists.
• Familiarity with cloud platforms such as AWS, Azure, or similar environments will be advantageous.

Certifications

• PMP, CITPM, PRINCE2, or equivalent project management certifications mandatory.
• CSM, PSM, ACP, or equivalent agile certifications preferred.

Key Competencies

• Strong application delivery and system integration project management
• Ability to manage COTS platform implementation and customized development projects
• Strong vendor, solution provider and partner management
• Effective risk and issue management
• Excellent verbal and written communication skills
• Ability to manage distributed onshore and offshore delivery teams
• Strong stakeholder and client engagement at a Senior Management level
• Strong ownership mindset with ability to drive end-to-end delivery outcomes
• Good technical appreciation to engage effectively with engineering teams
• Ability to drive project delivery across business, application, and infrastructure workstreams

Software Development Manager / Engineering

Responsible for both technical leadership and team management to ensure software systems are delivered effectively.

Job Scope

System Design & Architecture

• Define overall system structure (database, backend, frontend, integrations)

• Ensure scalability, security, and performance

• Choose tech stack (e.g., PostgreSQL, APIs, cloud hosting)

• Review and approve technical designs

Development Oversight

• Lead the development team (developers, UI/UX, QA)

• Break down requirements into tasks

• Review code quality and enforce standards

• Ensure timelines are met

( ensure the whole system is built correctly )

Project Management

• Plan project timeline (milestones, sprints)

• Allocate resources (who does what)

• Track progress and resolve delays

• Communicate updates to stakeholders

Team Leadership & Management

• Mentor junior staff

• Conduct performance reviews

• Build team structure (frontend, backend, QA)

Quality Assurance & Testing

• Ensure system is tested before launch

• Define testing process:

• User testing

• Performance testing

• Bug tracking

• Approve final deployment

Deployment & Maintenance

• Oversee system launch

• Ensure uptime and reliability

• Handle updates, bug fixes, improvements

• Plan long-term scalability

Security & Compliance

• Ensure data security (important for HR records)

• Manage access control (roles: contractor, supervisor, approver)

• Ensure backup & recovery systems

Summary

The Apple Services Engineering Commerce - Subscriptions team powers the subscriptions platform behind all of Apple's services including Apple Music, Apple TV, iCloud+, and subscriptions sold through the App Store. With over a billion active subscriptions driving Apple's services growth and revenue, we're dedicated to delivering best-in-class commerce experiences while creating a robust platform for our services and developers to monetize their businesses. Our Commerce team provides the transactional engine for the App Store, iTunes Music Store, Apple Music, iBook Store, Apple TV+, and more—operating the highest volume digital content store in the world, serving billions of transactions daily across more than 155 countries.

Description

As an Engineering Manager on the ASE Commerce - Subscriptions team, you'll lead the evolution of Apple's subscription ecosystem in an increasingly competitive landscape. You'll build and guide a team that develops services and application components shared across applications, supporting massive scale while maintaining the highest standards of reliability and security. You'll contribute to the architecture, design, and implementation of top-level user-visible features, with an emphasis on identifying reusable components across different scenarios and domains. Partnering with diverse cross-functional teams from across Apple, you'll tackle the stimulating challenges of building systems exposed to hundreds of millions of transacting users worldwide. If you want to make a difference and thrive in a fast-paced, rewarding environment where the best engineers collaborate to deliver fantastic products and features to our customers, this is the opportunity for you.

Minimum Qualifications

• Comfortable splitting time between hands-on coding and team leadership responsibilities
• Experience mentoring and coaching engineers, with a focus on technical growth and code quality
• Interest in growing engineering talent through 1:1s, career development conversations, and feedback
• Demonstrated ability to provide constructive code reviews and technical guidance to team members
• Ability to jump into debugging sessions and help unblock team members
• Comfortable taking ownership and providing technical direction, especially when requirements are ambiguous
• Strong object-oriented design skills with experience building maintainable, extensible systems
• Experience with distributed systems and microservices architecture
• Proven experience designing and implementing highly scalable, secure RESTful web services
• Hands-on engineering skills with ability to write clean, well-documented, production-ready code
• Experience building reusable components, frameworks, or libraries that provide leverage across teams
• Experience with relational databases and ORM frameworks (Hibernate, JPA, etc.)
• Strong testing practices including unit and integration testing (JUnit, Mockito, etc.)
• Experience working in and navigating large, complex codebases
• Strong written and verbal communication skills, able to explain complex technical concepts to diverse audiences
• Sound technical judgment with ability to make pragmatic engineering decisions

Preferred Qualifications

• Prior engineering management experience is a plus, but not required for exceptional technical leaders
• Familiarity with CI/CD pipelines and DevOps practices
• Familiarity with Agile and Sprint Planning techniques
• Expertise with NoSQL data stores like Solr, Elastic Search, Redis, Memcached, Cassandra, Voldemort, etc.
• Experience with monitoring, observability, and debugging production systems

Apple is an equal opportunity employer that is committed to inclusion and diversity, and thus we treat all applicants fairly and equally. Apple is committed to working with and providing reasonable accommodation to applicants with physical and mental disabilities.

Software Development Manager

Responsibilities:

• Oversees the planning and execution of systems projects, including budgeting, hiring, sourcing of partners, vendors, and contractors
• Manage software projects within constraints of scope, quality, time, and cost to deliver specified requirements and meet customer expectations
• Develop and manages the work plan with the software engineering team to ensure work assignment is effective, progress is tracked, and project can be completed on time and within budget
• Manage cross-functional teams
• Monitor and track software development progress and provide status updates
• Manage customer relations
• Manage and align partners, vendors, and sub-contractors to project goal
• Motivate team members and resolve conflicts to ensure productive work environment.
• Train and mentor software developers
• Manage the software development life cycle from requirements, design, development, testing, release, training, and documentation

Qualifications:

• Degree in Computer Science, Software Engineering, or equivalent
• Good interpersonal and communication skills
• Proven experience in systems software development
• 5+ years of experience in IT project leadership and have gone through one complete SDLC cycle in a large-scale systems development.
• Certification in Project Management (such as PMP, CITPM)
• Good understanding in software development methodologies, tools, workflow, and artefacts
• Good understanding and experience in Contracts Management.
• Experience in coordinating teams in multiple locations/ countries/ time zone for project delivery will be advantageous
• Experience in security aspects in software systems
• Certified Scrum Master / Certification in Agile Project Management
• Managed at least two implementations as Scrum Master using Agile Project Management Methodology

Interested candidates, please send your CVs on as@tg-hr.com
Regret to inform that only shortlisted candidates will be notified.
CEI: R1988671
EA License: 14C7275

Position Overview:

We are seeking a dynamic and experienced Technical Customer Service Executive to join our team. The ideal candidate is able to provide support to help customers resolve technical issues and ensure customer satisfaction through every interaction. This role involves troubleshooting with various stakeholders and requires a strong ability to manage customer interactions with professionalism and care. The Technical Customer Service Executive will oversee all customer interactions, ensuring responses are timely, accurate, and adhere to our high standards.

Key Responsibilities:

• Respond to customer requests and resolve technical issues promptly.

• Communicate clearly with customers and escalate complex issues to technicians or project managers.

• Provide expert guidance on personal data protection and ensure adherence to relevant regulations, safeguarding customer information at all times.

• Review and standardise all customer service replies to ensure consistency, clarity, and a high-quality service level across all communication channels.

• Monitor customer feedback and implement strategies to continuously improve service quality, ensuring customer satisfaction remains a top priority.

• Work closely with other departments to resolve complex customer issues and ensure a seamless service experience.

• Identify opportunities for service improvements or process enhancements based on customer feedback and operational insights.

• Follow up with customers to ensure that their concerns are fully resolved and their expectations are met, fostering strong customer relationships.

• Track, analyze, and report on customer interactions, ensuring key performance metrics (e.g., response time, resolution rate) are consistently met.

• Contribute to the development and implementation of customer service policies that enhance the overall customer experience and service delivery.

• Engage in proactive customer retention efforts, offering tailored solutions and services that meet their needs and improve overall satisfaction.

Requirements:

• Proven experience in a customer service role, with a strong understanding of customer care and support processes.

• Knowledge of personal data protection regulations and best practices.

• Strong communication and interpersonal skills, with the ability to articulate information clearly and professionally.

• Excellent problem-solving abilities, with a focus on resolving customer concerns efficiently.

• Ability to work collaboratively within a team and cross-functionally with other departments.

• Detail-oriented with the ability to manage multiple tasks and priorities in a fast-paced environment.

• Good written communication skills and comfortable using Google Suite and Mac OS.

• Experience in providing some level of technical support in systems or software is an added advantage.

• Please note: This position requires weekend availability. Applicants who are unable to work weekends will not be considered.

This role reports to the Principal Manager (Data Capability, Change and Adoption) and supports organisation‑wide adoption of Data and AI initiatives through a combination of strategic engagement, change management and community‑building.

The role works closely with business units, technical teams and enterprise stakeholders to ensure Data and AI initiatives are strategically aligned, well‑understood and sustainably adopted across the organisation.Officers in this role are expected to share responsibilities flexibly, covering both strategy‑facing and culture‑building workstreams as required.

Responsibilities:
Keyresponsibilities include:

• Build, manage and sustain Data and AI communities of practice across the organisation.

• Design and deliver Data and AI engagement activities such as showcases, sharing sessions, learning events and talks.

• Act as a front-facing engagement point for business units exploring AI opportunities.

• Facilitated discussions to surface Data and AI use-cases and support officers in problem-framing and awareness of AI possibilities and constraints.

• Translate Data and AI concepts and initiatives into accessible narratives for non-technical audiences.

• Gather adoption insights and feedback to inform planning and continuous improvement.

Requirements:

• At least 3–5 years of experience inengagement, change or programme delivery roles.

• Strong facilitation and communication skills.

• Experience running engagement or community-building initiatives.

• Applied understanding of Data and AI concepts.

• Strong interpersonal and collaboration skills.

'Only candidates with more experience will be considered for the Senior Manager position, with a commensurate remuneration'

All applicants will be notified on whether they are shortlisted or not within 4 weeks of the closing date of this job posting

Do you enjoy making sense of data to improve real-time service delivery? Are you motivated by understanding how services work on the ground and helping teams deliver better outcomes for families? We are looking for someone who enjoys translating data to drive actionable improvements to strengthen performance and sustain quality delivery.  

Description of Division

You will be part of the Regional Team under the Service Management Division of KidSTART Singapore Limited (KSL). Your role will be to oversee the effective implementation of KidSTART in each region and/or across regions and the service management of KidSTART Agencies (KSAs) and funded healthcare partners. This also involves managing relationships with partners/stakeholders such as MSF Social Service Offices, Family Service Centres, Preschool Operators, Polyclinics, Hospitals etc, who are part of the KidSTART eco-system of delivery.

Key Responsibilities

1.       Service Management (KSL and Funded Partners)

a.       Assist and support the Regional Head to carry out regular contract management and programme monitoring of KSL teams, hospitals and KSAs to ensure compliance with Funding Agreement and drive achievement of programme deliverables.

b.       Assist the Regional Head to support the design, planning and implementation of operational initiatives.  This includes contributing to alignment with Service Standards Requirements and leveraging on dashboards and data analysis to monitor performance and inform decision making.

c.       Act as the primary liaison officer between KSL, hospitals and KSAs, leading efforts to review and strengthen collaboration. 

d.       Conduct data verification in accordance with funding agreement and service standards requirements.

e.       Monitor manpower recruitment and training of KSPs, hospitals and KSA staff to ensure capacity and capability in service delivery.

f.       Perform main liaison role between KSL, ComLink+ and KSAs to support the KidSTART-ComLink +integration.

g.       Supervise incident reporting, incident management, and investigation to ensure appropriate resolution.

h.       Provide support to KSAs in times of crisis to ensure continuity of service to KidSTART families.

1.      Operational Data Analysis

a.       Consolidate and analyse KPI and performance data across KSL and KSAs. This includes tracking trends, identifying performance gaps, and highlighting risks against service standards and programme requirements.

b.       Develop and coordinate action plans in response to KPI outcomes, audits or performance reviews through working closely with service delivery teams to track progress, follow up on deliverables, flag delays or emerging risks.

c.       Analyse service delivery data, including caseloads, workload distribution and service intensity to identify service gaps, operational bottlenecks and opportunities to improve processes, reporting and operational efficiency.

d.       Assess factors that affect service delivery and outcomes to better curate solutions to improve service delivery outcomes.

e.       Provide timely feedback to Service Management Teams, Ops Planning and Programme Development teams to support informed decision making.

f.       Work closely with other divisions to align data, insights and action plans.

Competencies

·      Strong administrative, facilitation &communication skills with a proven track record in programme management and building community partnerships

·       Able to facilitate and negotiate effectively with partners 

·       At least 2years of supervisory experience or experience in a leadership role

·      At least 3-4 years' experience in service management, performance analysis and programme monitoring

·      Familiarity with systems thinking, community development approaches and/or the early childhood landscape will be an advantage

·      Strong planning and problem-solving skills; exercises initiative and displays innovation in coming up with solutions

·      Adaptable and flexible in managing varied stakeholders and partners

·      Strong presentation skills, with the ability to communicate clearly and confidently to various stakeholders.

·      Able to work well in a fast-paced and dynamic environment

·      Confident, effective and collaborative team-player with strong interpersonal skills

·      Able to analyse KPIs and operational data, confident with data analytics and dashboards

·      Proficient in Excel, Power BI, and reporting tools, with experience using CRM systems and operational reports to support monitoring and decision‑making.

Step into a high-impact enterprise sales role where you’ll own and grow strategic Financial Services accounts. Drive multimillion-dollar opportunities by partnering directly with C-level stakeholders and delivering cutting-edge edge, cloud, and enterprise solutions that shape business outcomes.

Key Responsibilities:

• Own and grow strategic Financial Services accounts, building trusted relationships with senior stakeholders and decision-makers.
• Develop and execute account plans with clear revenue targets, milestones, and long-term growth strategies.
• Lead complex sales cycles, orchestrating internal teams and resources to close high-value enterprise deals successfully.
• Understand customer business challenges, positioning tailored solutions that deliver measurable outcomes and long-term strategic value.
• Deliver accurate forecasting while consistently achieving revenue targets and driving sustainable account expansion across assigned portfolio.

Job Requirements:

• Degree qualified with 5+ years experience selling enterprise technology solutions within Financial Services industry environments.
• Proven track record in new business development and consistently achieving or exceeding enterprise sales revenue targets.
• Strong experience in consultative and value-based selling across cloud, infrastructure, or enterprise technology solutions portfolios.
• Ability to engage and influence senior stakeholders, including C-level executives, across complex enterprise sales environments effectively.
• Experience managing large strategic accounts with long sales cycles and driving growth through relationship-based selling approaches.

Join a role where you’ll directly influence enterprise transformation while owning high-value client relationships and revenue outcomes. If you thrive in complex sales environments and want real ownership, visibility, and impact—this is your opportunity to step up.

Apply now to take ownership of strategic accounts and accelerate your enterprise sales career. Reach out to Naveen at naveen.vasudevan@Tangspac.com

Overview

We are looking for a Software Product Manager to drive the development and delivery of mission-critical solutions. You will act as a key technology partner to customers and work closely with Solution Architects, Project Managers, and Technical Leads to deliver end-to-end software systems.

Key Responsibilities

• Define product vision, roadmap, and translate customer needs into solutions
• Lead end-to-end software development, implementation, and system integration
• Oversee system design, performance, testing, and deployment
• Coordinate cross-functional teams (software & hardware engineers)
• Monitor system reliability during installation, configuration, and testing
• Manage stakeholders, vendors, budgets, timelines, and resources
• Ensure alignment with business goals, quality standards, and compliance requirements

Requirements

• Degree in Computer Science, Engineering, or related field
• 5–10 years in Product Management / Technical Project / System Delivery roles
• Experience in software development lifecycle and Agile environments
• Strong stakeholder management and communication skills
• Experience in Government, or system integration projects is a plus

Qualities

• Proactive, independent, and strong sense of ownership
• Positive attitude with passion for operational support
• Able to work across teams in fast-paced environments

Only shortlisted candidates will be notified.

EA Reg No: 20C0312

WHO WE ARE:

Build. Scale. Sustain.

PALO IT is a global technology consultancy that crafts tech as a force for good. We design, develop and scale digital and sustainable products and services to unlock value across the triple bottom line: people, planet, profit. We do the right thing, and we do it right. We're proud to be a World Economic Forum New Champion, and a B Corp-certified company.

• We are small enough to care locally, big enough to deliver globally (5 continents, 18 offices, +650 experts from +50 nationalities)
• We are robust and resilient (100% independent and 0 debt)
• We are entrepreneurs and passionate experts: We invest in what we believe genuinely and work as a collective intelligence
• We are positive, courageous, caring, doers and committed to excellence

YOUR ROLE

You will leverage your software development expertise alongside cutting-edge AI tools to accelerate development cycles and drive innovation. As a key member of our engineering team, you'll use your talents in software development, application architecture, and problem-solving to create rapid prototypes and production-ready solutions. You'll harness AI-powered development tools to enhance code quality, automate routine tasks, and expedite delivery while maintaining high engineering standards.

Working closely with project teams and business stakeholders, you'll provide technical expertise that enables innovation through both traditional development practices and AI-augmented workflows. Your outstanding interpersonal skills will help you build or be part of a high-performing engineering team that consistently exceeds expectations by effectively combining human expertise with AI capabilities.

YOUR RESPONSIBILITIES

• Drive Fullstack development with AI-augmented practices.
• Ensure code quality through testing, code reviews, and AI-assisted analysis.
• Understand DevOps workflows and implement CI/CD automation pipelines.
• Design high-performance, scalable solutions using AI-powered approaches.
• Identify and implement opportunities for AI enhancement in applications.
• Leverage AI tool to troubleshoot and resolve technical issues efficiently.
• Stay current with emerging AI technologies and development practices.

YOUR PROFILE

As our company transitions into an AI-focused firm, all developers are expected to demonstrate proficiency in AI-augmented development practices. We are looking for a creative, self-motivated individual with the following qualifications and qualities:

• Deep technological expertise and a strong software development background.
• Experience in developing scalable, reliable, and secure applications
• Proficiency in working with AI coding assistants (e.g., GitHub Copilot, Cursor, ...) for code generation and problem-solving.
• Understanding of prompt engineering principles for optimal AI tool interaction.
• Ability to effectively collaborate with AI tools while maintaining code quality and adherence to best practices.
• Critical thinking to validate and verify AI-generated code and solutions.
• Adaptability and willingness to continuously learn and stay updated with the rapidly evolving AI landscape.
• Excellent interpersonal and cross-group collaboration skills.
• Independent thinker with a strong work ethic.
• Detail-oriented and excellent organisational skills.
• Possess excellent communication skills.
• Strong understanding of common programming patterns and principles.
• Strong team player.
• Strong troubleshooting skills and ability to meet deadlines.

Candidates with experience in one or more of the following are preferred:

• AI/ML Services and Frameworks
• Cloud Computing Platforms (Azure, AWS, GCP, etc...)
• Native Mobile Development (iOS, Android)
• Hybrid Mobile Development (Flutter, React Native)

We will be prioritizing applicants who have a current right to work in Singapore, and do not require sponsorship of a visa.

MORE ABOUT PALO IT:

We’re eager to adapt to change, learn from our experiences and move to meet our planet’s urgent needs. We are continuously taking action to:

• Become a climate net-zero company
• Attain 50% of revenue from projects with a positive impact
• Train 100% of our workforce on impact
• Achieve B Corp certification among all our offices across the globe
• Continuously measure & improve employee happiness

Our clients are amongst the world's most successful companies. We innovate with both established Fortune 1000s, SMEs and start-ups who aim to make an impact, become global leaders and address the world's most complex challenges.

What We Offer

• Stimulating working environments
• Unique career path
• International mobility
• Internal R&D projects
• Knowledge sharing
• Personalized training

For more on our team culture and benefits, check out our careers page.

PALO IT Singapore is an equal opportunity employer. Employment decisions will be based on merit, qualifications and abilities. Palo IT SG does not discriminate in employment opportunities or practices on the basis of race, colour, religion, sex, sexuality, national origin, age, disability, marital status or any other characteristics protected by law.

Protecting your privacy and the security of your data are longstanding top priorities for Palo-IT.

Your personal data will be processed for the purposes of managing Palo-IT’s recruitment related activities, which include setting up and conducting interviews and tests for applicants, evaluating and assessing the results, and as is otherwise needed in the recruitment and hiring processes.

Please consult our Privacy Notice to know more about how we collect, use, and transfer the personal data of our candidates. Here you can find how you can request for access, correction and/or withdrawal of your Personal Data.

As the world works and lives faster, FIS is leading the way. Our fintech solutions touch nearly every market, company and person on the planet. Our teams are inclusive and diverse. Our colleagues work together and celebrate together. If you want to advance the world of fintech, we’d like to ask you: Are you FIS?

What you will be doing:

• Excellent stakeholder and client management skills and ability to “read the play”.
• Ensures the PMs plan and coordinate all aspects of the project from initiation through to delivery i.e. Project governance, change control, financial management practice, issue and risk management, procurement / supplier management, schedule, milestone and deliverables management, project acceptance, sign-off, PIR transition to operations, handover to support function, stakeholder management (including technical product development teams).
• Constantly listening to the client with the view to ensure client satisfaction in parallel to sourcing new business opportunities.
• Manages project initiation activities including identifying contractual obligations, client or business needs and goals, existing situation and necessary contacts.
• Develop consistency across the team for the definition and execution of project plans, project scope, activities, schedules, budgets and deliverables.
• Identifies needed resources for projects, defines and assigns major project roles.
• Anticipate and ensure project risks are managed, issues / problems and activity progress to ensure project goals, e.g., deadline, scope and quality are achieved. Assist with problem resolutions or risk mitigation as needed.
• May manage the integration of vendor / subcontractor tasks and track and review vendor/subcontractor deliverables, if appropriate for the project.
• Serves as liaison between internal organizations as well as in client and vendor / subcontractor organizations to ensure all projects targets and requirements are met.
• Leads the delivery of steering group and executive client informational and decision seeking presentations. This includes internal FIS presentations to update internal stakeholders.
• Conducts project closure activities to formalize and communicate the project acceptance, project retrospective and a postimplementation review to identify areas of improvement.
• Directly oversee employees assigned to manage specific projects that have a distinct beginning and end. Selects, develops and evaluates personnel to ensure that efficient operations of the function.
• Identifies project management coordination gaps or areas for improvement and recommends and implements solutions.
• Establish an effective working relationship with our offshore development centres and other functional business units e.g. pre-sales and line of business.
• Performs other related duties as required.

What you bring:

• A Bachelor’s degree in Business Administration, Engineering, Computer Science, Information Systems or the equivalent combination of education, training, and work experience.
• Project Management qualifications such PMP or Prince.
• Minimum 10 years of large project management experience.
• Knowledge of Payments products and services. Working knowledge of AWS and/or Azure hosting will be very well received.
• Knowledge of the business goals, objectives and business operations for financial institutions.
• Knowledge of financial services industry.
• Knowledge of basic financial analysis principles and ratios.
• Previous P&L or budget management experience is a must.
• Proficiency in standard office software, such as MS Office, MS- Project etc.
• Proficiency in industry-standard process methodologies (e.g., Agile).
• Excellent verbal and written communication skills to audiences of various levels in the organization (e.g., executive, management, individual contributors).
• Experience in producing best-in-class status reports.
• Willingly shares relevant knowledge and expertise to other resources plus improve collaboration within FIS and between FIS and the client.
• Excellent analytical, decision-making, problem-solving, interpersonal, team, customer service, negotiation, conflict management and time management skills.
• Ability to persuade and influence Clients on the best approach to delivering what is contractually obligated with additional work delivered as change requests.
• Ability to estimate work effort for project sub-plans or small projects and ensure the project is successfully completed.

What we offer you:

At FIS, you can learn, grow and make an impact in your career. Our benefits include:

• Flexible and creative work environment
• Diverse and collaborative atmosphere
• Professional and personal development resources
• Opportunities to volunteer and support charities
• Competitive salary and benefits