- Opportunities to work on diverse, high-tech global projects
- Working with cutting edge innovation
About Our Client
A global technology, defence, and engineering group headquartered in Singapore, specializing in public sector project
Job Description
Application Support:
Oversee and coordinate the application support team to resolve system issues, deliver user assistance, and ensure reliable software operations.
Incident & Problem Management:
Analyze, troubleshoot, and resolve application incidents and underlying problems, conducting root cause analysis and implementing preventive solutions.
Application Maintenance & Enhancement:
Manage ongoing application maintenance, including patches, upgrades, and new releases, while minimizing operational impact on users.
Performance Monitoring:
Track application performance, uptime, and stability, proactively identifying improvement opportunities and driving optimization initiatives.
Change Management:
Plan, test, and implement application changes in a controlled manner to ensure smooth deployments with minimal disruption.
Stakeholder Communication:
Maintain clear and timely communication with management, users, and development teams regarding system status, issues, and upcoming changes.
Budget Management:
Oversee application support and maintenance budgets, monitoring expenditures and identifying cost-saving opportunities.
Team Leadership:
Lead, coach, and develop application support team members to promote collaboration and high performance.
Strategic Planning:
Support long-term application strategy and roadmap planning in alignment with organizational objectives.
Compliance & Security:
Ensure all applications comply with security standards, policies, and applicable regulatory requirements.
The Successful Applicant
Technical Expertise:
Strong knowledge of application architecture, SDLC, and cloud platforms with AWS/Azure/GCP certification. Hands-on experience with Java (Spring Boot, Tomcat), SQL databases, Windows/Linux environments, and at least 5 years of cloud application support; knowledge of Svelte, GraphQL, Go, or Docker is a plus.
Problem-Solving & Operations:
Proven ability to diagnose complex issues, perform root cause analysis, support after-hours activities (patching, maintenance, migrations), and meet incident SLA requirements.
Communication & Leadership:
Effective communicator with both technical and non-technical stakeholders, with experience leading and mentoring teams in a collaborative environment.
Project & Service Management:
Capable of managing end-to-end projects and familiar with ITIL/ITSM frameworks; experience with government or regulated environments (e.g., Synapxe, HCC+, GCC) is advantageous.
Business Acumen:
Understands business objectives and aligns application support services to organizational goals.
What's on Offer
Opportunities to work on diverse, high-tech global projects
Working with cutting edge innovation
Contact
Jayden Yap (Lic No: R22110369/ EA no: 18C9065)
Quote job ref
JN-042026-6990982
Phone number
+65 6416 9897
Michael Page (Personnel) Pte Ltd | Registration No.201736642C