Total 1,072 software engineer job vacancies in Customer Service category in The Philippines

On behalf of our client, we are seeking a Field Support Executive | Software Development for an Original Equipment Manufacturer (OEM) in the Building Equipment Industry.

JOB OVERVIEW

The Engineer shall collaborate with the team to drive field innovation initiatives to improve field efficiency and productivity. He/she shall work on projects for the Remote Monitoring System (RMS), Field Service Management
System (FSMS), mobile application, and all other digital-related matters
about Field Operation.

RESPONSIBILITIES & DUTIES
• Drive improvement in field efficiency and productivity
• Plan, develop, and implement field innovation initiative projects via IoT, Robotics
• Work on improvement for existing technology and systems in place ie RMS & FSMS
• Provide support to the Field Operation team in the adoption of new technology
• Troubleshooting of implemented systems in the field
• Other projects deemed applicable by the Manager

QUALIFICATIONS & SKILLS

• A Bachelor’s Degree / Diploma in the field of Engineering (diploma holders require relevant work experience)
• General Computing Knowledge in Microsoft Word, Excel & Powerpoint
• Programming Software knowledge in C, C++, Javascript, Python & SQL
• Hardware knowledge of Arduino & Raspberry Pi (not a must)
• Motivated and driven

Job location: East

EA License No. : 22C0971 | EA Registration No. : R21101298

8am to 5.30pm
$4200 to $5500
Customer Support Engineer/ Specialist  

Roles And Responsibilities:

• Support the Client's customers and ensure customer satisfaction by
• Providing prompt & relevant technical / information assistance to each customer
• Gather & communicate customers’ feedback concerning product quality, delivery & services to management
• Highlight / initiate / lead / execute customer satisfaction activities with other departments
• Ensure & practice good housekeeping
• Observe all safety rules of the company and at customer premises
• Exercise safety precautions
• Use approved, safe methods & procedures while working in the factory premises

Interested applicants can send their detailed resumes to janelui@recruitexpress.com.sg or call JANE @ 6735 1955.

JANE LUI JIE'EN

CEI: R1104482

Company Reg.No. 199601303W || EA Licence No. 99C4599

BestRegards,
Jane Lui (Jie’En)
North Division (CEI Registration No.: R1104482)

Responsibilities: 

• Monitor enterprise IT networks and server systems

• Act as the point of contact to customers/users, resolver groups, third party service providers and other departments

• Respond to hotline calls and e-mails within agreed timescales

• Take ownership of incidents/service requests reported by users, track the incidents/service requests, to ensure closure within agreed timescales

• Maintain documentation and comprehensive records of issues and problems
  

Requirements:

• Minimum Higher NITEC in Information Technology or related field of study

• Minimum 2 years of working experience.

• Strong teamwork and communication skills

• Excellent customer service skills

• Prior experience in Network Operations Centre (NOC) environment preferred

• Shift Rotation is required

To Apply, please kindly email your updated resume to weizhe.teoh@tg-hr.com

Regret to inform that only shortlisted candidates will be notified.

CEI: R25127749

EA License: 14C7275

What You’ll Do

• Install, commission & troubleshoot steam systems (boilers, valves, piping)

• Perform maintenance & ensure optimal system performance

• Provide technical support and solutions to clients

• Support project execution and site coordination

What We’re Looking For

• Diploma/Degree in Mechanical Engineering or related field

• 2–5 years’ experience in steam systems

• Strong troubleshooting and hands-on technical skills

• Able to read drawings (P&ID, schematics)

• Independent, proactive, and client-focused

HOW TO APPLY:

Interested applicants, please click on “Apply Now” or submit your resume to ref68@trustrecruit.com.sg

We regret only shortlisted candidates will be notified.

Important Note: Trust Recruit Pte Ltd is committed to safeguarding your personal data in accordance with the Personal Data Protection Act (PDPA).

Please read our privacy statement on our corporate website www.trustrecruit.com.sg 

Trust Recruit Pte Ltd

EA License No: 19C9950

EA Personnel: John Angeline

EA Personnel Reg No: R1544851

Key responsibilities of the role includes:

The primary function of the role is be a specialist in Engine repairs, maintenance and service.
Support team in other products such as : boats / hooks / davits / winches / cranes

Main tasks of the role includes:

1. Service Solutions - Engine Focus

   • Act as the local subject-matter expert and product owner for technical solutions and matters relating to marine engines.

   • Support customer engagement, both directly and indirectly, on engine-related topics across sales and service activities.

   • Provide service solutions to deck equipment and lifesaving appliances which includes commissioning, inspection, maintenance, spare parts repair, refurbishment, upgrades, hook replacement, etc. 

   • Familiar with local shipyards and port procedures

   • Utilize electronic, hydraulic and mechanical theory along with related knowledge to test and modify operational machinery.

2. Administrative 

   • Complete thorough service reports to ensure all activities are documented and communicated effectively.

   • Submission of claims, overtime and overseas allowances 

   • Report comments and feedback from customers to Service Coordinators or Service Manager

3. Training

   • Attend training and ensure that the technical skills and product knowledge are kept up to date

   • Ensure the validity of relevant certifications to carry out service jobs, and renew accordingly for expiring certificates.

Minimum Requirements

• Degree or diploma in Electrical, Electronics, Mechatronics, or a related field.
• Hands-on PLC and HMI programming experience (Siemens, Mitsubishi, ABB, Schneider)
• Marine/offshore experience is a plus.
• Strong problem-solving skills; excellent communication
• Willingness to travel and work offshore as required

Field Service Engineer (Semiconductor Equipment)

5 days, Mon-Fri 8.30am-5.30pm

Salary: $2,800 - $4,500 + AWS

Location: Woodlands / Tampines / Yishun

Job scopes:

• Install, troubleshoot, repair & service of semiconductor machinery.
• Carry out regular maintenance, repairing of equipment/machines and follow up on work orders, onsite-support equipment/machines installation
• Serves as company contact point with customer on technical matters

Requirements:

• Diploma/Degree in Electrical /Electronic/ Mechanical Engineering
• 1-2 years working experience in Semiconductor Industry, knowledge of electrical & mechatronics.
• Training Provided

Cheong Yeat Long | R25145358

The Supreme HR Advisory Pte Ltd | EA 14C7279

Product area

Google Cloud accelerates every organization’s ability to digitally transform its business and industry. We deliver enterprise-grade solutions that leverage Google’s cutting-edge technology, and tools that help developers build more sustainably. Customers in more than 200 countries and territories turn to Google Cloud as their trusted partner to enable growth and solve their most critical business problems.

Qualifications

Job responsibilities

• Lead the Digital Customer Engineer (DCE) motion for Google Cloud, leveraging Data, AI, and Workspace expertise to drive business growth and attaining goals.
• Create and lead the regional DCE community activation, fostering a culture of engineering and architectural excellence. Guide its execution through our regional vendor DCEs and Partners, ensuring not only business delivery but also an outstanding and technically reliable customer experience.
• Engage on agreements to enable DCEs with expert architectural guidance and applied solutioning support. Help overcome technical objections and accelerate agreement closure to maximize business growth.
• Be a collaborative member of the JAPAC with the objective to lift each other for outstanding cross-regional success.
• Align cross-functional stakeholders, from Sales to Engineering, on Cloud strategy by translating business goals into technical architectures.

Minimum qualifications

• Bachelor's degree or equivalent practical experience.
• 10 years of experience with cloud native architecture in a customer-facing or support role.
• Ability to communicate in Japanese and English fluently to engage with local customers and internal stakeholders.

Preferred qualifications

• Experience with software lifecycles, building tools, and architecting and developing software for distributed systems, including data platform, AI/ML and infrastructure.
• Experience engaging with, and presenting to, technical stakeholders and executive leaders, including tailoring and delivering engaging messages by audience, asking questions, and leading conversations that drive business opportunity.
• Experience as a pre-sales manager or leader in a technical customer-facing role within a Professional Services or Sales Engineering team, managing sales processes, operations, and career development, including account mapping, quota setting, and performance management.
• Ability to build relationships and deliver results in a cross-functional environment.

Location: Singapore
Job Type: Full-time
Experience: 1–3 years
Travel: Local + occasional overseas opportunities

We are a emerging provider of commercial kitchen equipment, specializing in high-performance electric stoves for restaurants, hotels, and catering operations. Our customers rely on us for fast, accurate repairs and preventive maintenance. We are looking for a hands-on Technician or Junior Engineer who enjoys diagnosing problems, soldering components, and keeping equipment running safely.

You will maintain, troubleshoot, and repair electric stoves in commercial kitchens and in a workshop space. You will be disassembling control panels, tracing wiring faults, replacing heating elements, solder circuit board connections, and ensuring every stove meets safety and performance standards. You will also handle basic administrative tasks (service logs, parts inventory) and maintain a clean, organized workspace.

Expected Job Scope:

• Diagnose and repair electric stove faults: heating elements, thermostats, selector switches, wiring harnesses, and control boards.
• Perform basic soldering on wires and PCB components as needed.
• Disassemble and reassemble stove panels, burners, and internal components safely.
• Complete service reports, track parts usage, and manage your own daily schedule.
• Keep your work vehicle, toolbox, and repair area clean and organized (housekeeping is part of the job).

Requirements

• 1–3 years of hands-on experience repairing electric appliances – commercial kitchen equipment is a strong plus, but residential stoves or similar electro-mechanical devices are acceptable.
• Ability to solder (wire-to-wire and through-hole PCB joints)
• Basic assembly/disassembly skills
• Comfortable with basic admin – using a tablet/laptop for service logs, inventory, and time tracking.

Nice-to-Haves

• Experience with 3-phase power or commercial kitchen ventilation.
• Chinese Speaking (Need to Communicate with customers and suppliers)
• Ability to read basic wiring diagrams and schematics.

Cloud Native SupportEngineer (Kubernetes / DevOps)

Our client is a fast-growing cloud-native technology company, founded by core members of the Microsoft Azure team. They specialise in enterprise Kubernetes platforms and have supported 500+ large organisations across finance, telecom, energy andgovernment sectors.

As part of theirexpansion into Singapore, they are hiring their first local technical support hire to support regional customers.

The Role

This role focuses on supporting and troubleshooting enterprise cloud-native platforms built on Kubernetes. You will work closely with customers to resolve technical issues, ensure platform stability, and act as a key bridge between users and the engineering team.

Key Responsibilities

·       Troubleshootand resolve technical issues related to Kubernetes (K8s) and container platforms

·       Support customers in day-to-day platform usage, ensuring system stability and performance

·       Investigate incidents, analyse root causes, and provide timely solutions

·       Handle and manage customer support tickets effectively

·       Provide technical guidance and best practices to users

·       Collaborate with regional and HQ engineering teams to resolve complex issues

·       Contributeto technical documentation, troubleshooting guides and knowledge base

Requirements

Must-Have

·       2–5 years of experience in cloud, DevOps, or infrastructure support roles

·       Hands-on experience with: i) Kubernetes(K8s) ii)  Docker

·       Experiencein troubleshooting / support / operations in production environments

·       Familiar with cloud platforms (AWS, Azure or similar)

·       Strong problem-solving and analytical skills

·       Fluent in both English and Chinese (to support regional stakeholders from China)

Good to Have

·       Experience in SRE / incident management / on-call environments

·       Exposureto CI/CD, microservices, or container platforms

·       Certifications such as CKA / CKAD

·       Experience working with enterprise clients or large-scale systems

Thriving the CONVERGINT Way

Convergint is a leading global systems integrator dedicated to achieving service excellence. Our collaborative approach with partners and manufacturers enables us to provide a wide array of solutions to enterprise customers. What sets us apart is our unique culture, which is shaped by our unwavering commitment to our Values and Beliefs. This culture drives us to become the premier service provider for our valued customers, solidifying our position in the industry.

Discovering the role

This position provides comprehensive services for security systems, ensuring client satisfaction. This includes troubleshooting, proficiency in company products and technology, and continuous improvement. Convergint prioritize strong client relations, while adhering to our standards and policies for timely preventive maintenance.

Main Responsibilities

• Collaborate with the Customer Service Representative to timely resolve client's security system issues
• Deliver comprehensive support and maintenance services, encompassing routine preventative maintenance, troubleshooting, system upgrades, expansions, alterations, and systems training
• Create detailed system diagrams using AutoCAD software
• Build strong partnerships with clients while continuously striving to enhance customer satisfaction
• Maintain the support & maintenance contract renewal
• Ensure the excellence of services by strictly adhering to company standards and policies, service requests within the designated region
• Perform regular preventive maintenance tasks and effectively address daily troubleshooting requirements
• Thoroughly follow up on all open technical issues until the problems are fully resolved
• Assume ownership of all service-related issues once the External Hand Over is completed by the Project team

Requirements

• Minimum Diploma in Electronic, Computer, Automatization or Mechanical Engineering.
• Experience in security system field with knowledge of Access Control and CCTV will be considered as a plus
• Basic IT knowledge in hardware, network and database
• Ability to work under pressure
• Strong analytical skill and problem-solving ability
• Strong self learning ability, work independently
• Customer-orientation
• Excellent communication and interpersonal skill

Service Engineer

• Provide technical and debug assistance included product training.
• Handle product, technical, warranty, spare parts enquiries and complaints from end-customers, distributors, dealers and e-commerce platform.
•  Study in-warranty claims, compiling of F-Cost report.
• Monitor quality issue and abnormal defect  make report to factory, take necessary action against warehouse, distributor and factory.
•  Create training materials, technical procedures, service manuals and part guides for distributors.
•  Handle defective unit exchange to end customer, follow up defective unit repair, checking and grading at contractor before return to warehouse.
• Handle COC renewal, COC and WELS testing and registration for new product.
• Assist distributor to conduct field test for new products.
• Support for establish of service management and service centre for local and export market.

Requirement

• Minimum Diploma in Engineering or related discipline
• Minimum 2 years of experience of experience in consumer electronics after sales management industry.
• Strong product technical knowledge in home appliances and audio visual.
• Proficient in MS Office applications.
•  Ability to work under pressure.

We regret to inform that only shortlisted candidate will be notify. 

EA License No : 18C9228 REG No : R1324979 (Woo Kum Yoke) 

Software Installation and Configuration:

• Install, configure, and update software applications on client systems and internal servers.
• Ensure all software installations comply with system requirements and best practices.
• Troubleshoot and resolve software installation issues.
• Perform system integrations and ensure software operates smoothly in various environments.
• Maintain proper documentation of installation processes and configurations.

Requirement Gathering:

• Engage with clients and stakeholders to understand business needs and project goals.
• Conduct interviews, workshops, and surveys to gather detailed software requirements.
• Translate business requirements into functional and technical specifications.
• Develop and maintain comprehensive requirement documents.
• Collaborate with developers and system architects to ensure technical feasibility and alignment with requirements.
• Validate requirements with clients and stakeholders to ensure alignment with expectations.

Client and Team Collaboration:

• Act as the primary point of contact for installation-related inquiries.
• Provide post-installation support and troubleshooting assistance to clients.
• Work closely with project managers, developers, and testers to ensure successful project execution.
• Ensure software solutions are delivered on time and meet the client’s technical specifications.

Testing and Validation:

• Assist in user acceptance testing (UAT) and ensure installed software meets performance standards.
• Document test results and manage issue resolution.

Required Skills and Qualifications:

• Educational Background: Bachelor’s degree in computer science, Information Technology, or a related field.
• Technical Expertise:
• Proficiency in software installation, configuration, and troubleshooting.
• Familiarity with operating systems (Windows, Linux, etc.) and server environments.
• Understanding of software development lifecycle (SDLC).
• Experience with software integrations and system configurations.
• Technically proficient and eager to explore and learn new concepts and technologies.
• Strong logical thinking abilities.

• Requirement Gathering Skills:
• Ability to interact with clients and stakeholders to understand and document business requirements.
• Experience in creating functional and technical specifications.
• Communication Skills:
• Excellent verbal and written communication skills.
• Ability to explain technical concepts to non-technical stakeholders.
• Problem-solving Skills: Analytical mindset with the ability to troubleshoot complex installation issues.
•  

Preferred Qualifications:

• Prior experience in software deployment or IT consulting.
• Experience with scripting languages for automating installation processes (e.g., PowerShell, Bash).
• 1 or 2 years of experience in software development is a plus.
• Experience in SQL database management and query.

Good To Have:

• Familiarity with cloud platforms (AWS, Azure)
• Knowledge in web applications hosting

LANTERN RECRUITMENT SOLUTIONS PTE LTD 

Mom Lic No: 19C9683, EA  Reg No :  R1763695

Product area

Google Cloud accelerates every organization’s ability to digitally transform its business and industry. We deliver enterprise-grade solutions that leverage Google’s cutting-edge technology, and tools that help developers build more sustainably. Customers in more than 200 countries and territories turn to Google Cloud as their trusted partner to enable growth and solve their most critical business problems.

Job description

The Google Cloud Platform team helps customers transform and build what's next for their business — all with technology built in the cloud. Our products are developed for security, reliability and scalability, running the full stack from infrastructure to applications to devices and hardware. Our teams are dedicated to helping our customers — developers, small and large businesses, educational institutions and government agencies — see the benefits of our technology come to life. As part of an entrepreneurial team in this rapidly growing business, you will play a key role in understanding the needs of our customers and help shape the future of businesses of all sizes use technology to connect with customers, employees and partners.

Additional job description

As a Platform Customer Engineer, you will partner with sales teams to differentiate Google Cloud Platform (GCP) to our customers and serve as the customer’s primary technical partner and advisor, engaging in technical-led conversations to understand business issues. You will troubleshoot technical questions and roadblocks, engage in proofs-of-concepts and demos, and use the expertise to architect cross-pillar cloud solutions that solve business issues. You will drive the technical win and define the delivery and consumption plans while using the business acumen and presentation skills to engage with technical and business leaders, and present solutions. You will focus on identifying, pursuing, and winning new business workloads and driving engagement within existing ones. You will have a breadth of technical expertise, spanning infrastructure modernization, application modernization, data analytics and more. You will blend business expertise, market knowledge and direct technical engagement to prove the value of GCP portfolio.

Qualifications

Job responsibilities

• Develop and own the technical account plan and strategy, participating in planning and supporting business goals.
• Combine sales, programming, and solutions architecture expertise to prove the value of Google Cloud Platform across the portfolio through demos, pilots and workshops.
• Architect cross-pillar solutions, drive technical wins, and define initial delivery plans for customers, continue to lead the technical engagement in the solution phase.
• Facilitate the post-sales transition by supporting pricing activities and transitioning the final delivery plan to implementation teams.
• Maintain awareness of progress against the delivery plan, providing support to cross-functional teams during ramp, delivery, migration or implementation phases.

Minimum qualifications

• Bachelor's degree or equivalent practical experience.
• 10 years of experience with cloud native architecture in a customer-facing or support role.
• Experience with cloud engineering, on-premise engineering, virtualization, or containerization platforms.
• Experience engaging with, or presenting to, technical stakeholders or executive leaders.
• Experience in programming languages, debugging, systems design, prototyping, demos, or customer workshops.
• Ability to communicate in English and Mandarin fluently to support client relationship management in this region.

Preferred qualifications

• Experience promoting technical solutions in Cloud AI.
• Experience driving the entire business cycle (e.g., defining the delivery and consumption plan and transitioning it for execution).
• Experience with security concepts (e.g., encryption, identity management, access control, attack vectors).
• Experience building technical strategies to uncover new workloads with customers.
• Experience migrating applications and services to cloud platforms.

Company Overview / Employee Value Proposition

NTT DATA Services Singapore Pte. Ltd.  

Responsibilities

• Support Windows 10/11 systems by troubleshooting and resolving technical issues to maintain user productivity
• Manage and resolve tickets using ticketing tools while adhering to quality parameters and SLA requirements
• Apply knowledge of service level agreements to prioritize and complete support requests efficiently
• Communicate clearly and professionally with staff at all levels to provide effective customer service
• Follow detailed instructions accurately and maintain focus under pressure to meet operational demands
• Provide flexible support coverage for branch offices and weekend shifts as required

Preferred competencies and qualifications

• Experience participating in large-scale Windows migration projects to support system upgrades and transitions
• Minimum of 3 years of relevant technical support experience

This role is being offered in partnership with our recruitment partner. If selected, your employment contract will be issued by the recruitment partner, but you'll be working directly with Acer Computer (Singapore) Pte Ltd.

Job Description

• Troubleshoot and resolve technical issues of new computer products and peripherals at customers' sites
• Diagnose customer reported faults on electronics devices (Notebook, Desktop, All-In-One, Monitor, Tablet, Mobile etc), replace faulty hardware parts (such as MB, LCD, HDD etc.) and service the computer to working condition at customers’ sites
• Carry out repair solutions with software or part/component replacement at customers’ sites
• Deploy, setup and configure new computer hardware and software system at customers' sites
• Communicate with customer on technical issues
• Able to dismantle and assemble electronics devices properly without causing damage
• Preferably with experience in repair notebook/laptop (e.g. change Motherboard, LCD, battery, speaker, keyboard, charging port, SSD, HDD, RAM, casing, hinges, LCD bezel/cover etc)
• Able to diagnose and identify malfunction of motherboard/LCD if it is manufacturing defect or Customer Induced Damage (e.g. Liquid Spillage, screen crack)
• Proactive in problem solving and following up and close all repair cases timely
• Adhere to company SOP to meet with SLA, KPIs and repair process and systems
• Maintain good housekeeping and follow safety work management systems and procedure at all times
• Report suspected high failure part/component/incident to Service Manager/HQ/ODM for investigation and resolution
• Perform Ad-Hoc duties as and when assigned by the company

Requirements

• Preferably 1 year experience in servicing / deploying computer equipment
• Prior experience in computer hardware repair and servicing, data transfer, system migration, imaging and application is an added advantage
• Familiar with using internet and mobile application
• General Technical Trouble-shooting on I.T hardware such as Desktop, Notebook, Monitor, All-in-One, Tablet, Chromebook etc
• Basic knowledge on office application products, Windows OS, Chrome OS and Office 365
• Must be able to multitask and work independently

Basic skills required

• ITE / Diploma in Computer, Electrical & Electronics Engineering
• Customer service-oriented with good interpersonal skills

Other Information

• A Class 3 Driving license is an advantage
• 5.5 day work week