Total 1,101 process development engineer job vacancies in Customer Service category in The Philippines

Job Overview

We are seeking a highly experienced Senior UNIX Support Engineer to support mission-critical AIX platforms within banking and government environments. This role involves managing OS lifecycle, leading End-of-Support (EOS) upgrades, and ensuring high availability, security, and compliance with organizational and regulatory standards.

The ideal candidate will have strong experience in production support environments, with a focus on system stability, automation, and adherence to ITIL processes and security policies.

Key Responsibilities

• Lead and manage AIX OS End-of-Support (EOS) upgrades across critical systems
• Collaborate with application, infrastructure, and security teams to ensure seamless upgrade planning and execution
• Define and enforce UNIX system configuration standards and governance policies, aligned with organizational and regulatory requirements
• Ensure systems meet availability, performance, resilience, and security standards
• Provide L2/L3 production support, including incident, problem, and change management in line with ITIL framework
• Perform root cause analysis (RCA) for major incidents and implement preventive measures
• Drive system recovery and service restoration with urgency in high-impact scenarios
• Automate operational processes using Perl, KSH, and Python scripting
• Manage and support DevOps and automation tools such as Git/GitHub, Jenkins, Docker, Kubernetes, Ansible, Puppet, Chef, and monitoring tools like Nagios
• Lead system performance tuning and capacity planning initiatives
• Review and govern change requests, ensuring compliance with internal controls and audit requirements
• Manage backup, recovery, and disaster recovery processes in accordance with business continuity plans
• Ensure timely patching, upgrades, and vulnerability remediation for OS and system software
• Support security audits, compliance checks, and regulatory reporting requirements

Key Deliverables

• Successful and compliant delivery of AIX OS upgrade and lifecycle management
• High system availability, stability, and performance in production environments
• Implementation of automation solutions to reduce manual effort and operational risk
• Compliance with security, audit, and regulatory standards (e.g., MAS guidelines, internal IT policies)

Requirements

• Minimum 5 years of hands-on experience in UNIX system support, with strong expertise in AIX
• Proven experience in banking, financial services, or government project environments
• Strong knowledge of AIX system administration, including volume management, file systems, clustering, NTP, DNS, SSH, and monitoring tools (e.g., TSM, ITM)
• Experience in production support (L2/L3) with exposure to incident, problem, and change management
• Solid experience in UNIX troubleshooting, performance tuning, and system optimization
• Hands-on experience with server clustering and high-availability environments
• Familiarity with DevOps tools and CI/CD pipelines
• Good understanding of IT security, vulnerability management, and compliance standards
• Knowledge of networking and data communication concepts
• Experience supporting middleware and enterprise applications on UNIX platforms is an advantage
• Regional support experience is preferred

Preferred Skills & Competencies

• Strong understanding of ITIL processes and service management best practices
• Ability to work in high-pressure, mission-critical environments
• Strong analytical, troubleshooting, and problem-solving skills
• Excellent stakeholder management and communication skills
• Proactive, detail-oriented, and able to work independently
• Please note this is a shift-based role.

This position will be responsible for providing quality repair and carrying out preventive maintenance service of etch / clean / deposition equipment at customer sites. Other activities include installation, relocation of customer equipment, performing associated start-up and check-out activities.

• Install and/or relocate equipment at customers’ sites. Conduct associated start-up, cut over and check-out activities on the newly installed systems
• Provide warranty tool support or paid service for out-of-warranty tool by performing on-site general preventive maintenance of equipment and attending to equipment abnormalities. Co-ordinate all service actions with customer to minimize downtime or system interruptions
• Apply troubleshooting techniques to eliminate equipment malfunctions. Conduct diagnostic procedures to isolate problem. Assess severity of malfunctions and determine corrective actions required or escalate for assistance and prompt resolution. When necessary, replace defective units, components or parts where appropriate
• Liaise and co-ordinate with customers in relation to short-term defect work
• Implement field modifications or updates as released in Engineering Change Orders (ECOs) which may involve removal and installation of assemblies, sub-assemblies, systems and subsystems
• Carry out Tier 2 process qualification work
• Prepare and maintain accurate logs, service records, part usage documentation, diagnostic updates and other management reports
• Professionally represent the company to the customer. Utilize knowledge of company’s product lines and services to keep existing / potential customers informed when new/additional needs are identified
• Develop good customer relations during installation and execution of service contracts
• Maintain company’s assigned equipment (computer, tool kit, diagnostic test equipment, spare parts etc) in good working condition, secure and accounted for
• Ensure safe working condition at work site
• Any other duties as assigned by the Immediate Supervisor

Job Requirements

• Engineering degree or equivalent
• Good communication and interpersonal relations skill
• Able to actively engage customers on technical solutions
• Able to work in Fab environment and perform shift & standby duties
• Must be able to wear personal protective clothing which comprises of air respirator equipment, clean room garments and safety shoes
• Willing to support short term, overseas assignment

Service & Sales Engineer
Location: Redhill 
Reporting To: Local Division Director
Working Hours: Monday to Thursday (in office), Friday (work from home), 8:30am – 5:15pm
Salary Range: $4,000 – $5,000 + Mobile Allowance $60 + Transport Allowance $800

Purpose of the Role

Provide technical service, maintenance and support for E-mobility systems across Southeast Asia, including on-site and in-house activities.

Key Responsibilities

• Perform troubleshooting, repair, maintenance and basic programming of E-mobility systems (QCC) on scheduled and ad-hoc basis.

• Diagnose, repair and maintain systems and associated controllers.

• Respond to service requests via phone or electronic communication channels.

• Prepare and submit service reports and equipment performance records in internal systems.

• Conduct system repair, upgrade and restart activities at customer sites.

• Record all service activities in CRM system and complete required documentation.

• Coordinate service schedules and activities with internal stakeholders.

• Liaise with production units for warranty parts return and technical support.

• Manage spare parts inventory and ensure records are updated accurately in relevant systems.

Requirements

• Diploma or Degree in Engineering or related field.

• Minimum 5 years of technical service experience.

• Experience in electrical, electronic and mechanical troubleshooting, maintenance and repair.

• Proficient in Microsoft Office applications.

• Experience using CRM systems is an advantage.

• Able to travel within Southeast Asia (approximately 10% per month).

• May be required to respond to service calls outside standard working hours when necessary.
  

  ✅Interested personnel kindly send your CV to WhatsApp: https://wa.me/65 88567364(Ethan)

  Han Meng Zhuo | Reg No: R25138931

  The Supreme HR Advisory Pte Ltd | EA No: 14C7279

8am to 5.30pm
$4200 to $5500
Customer Support Engineer/ Specialist  

Roles And Responsibilities:

• Support the Client's customers and ensure customer satisfaction by
• Providing prompt & relevant technical / information assistance to each customer
• Gather & communicate customers’ feedback concerning product quality, delivery & services to management
• Highlight / initiate / lead / execute customer satisfaction activities with other departments
• Ensure & practice good housekeeping
• Observe all safety rules of the company and at customer premises
• Exercise safety precautions
• Use approved, safe methods & procedures while working in the factory premises

Interested applicants can send their detailed resumes to janelui@recruitexpress.com.sg or call JANE @ 6735 1955.

JANE LUI JIE'EN

CEI: R1104482

Company Reg.No. 199601303W || EA Licence No. 99C4599

BestRegards,
Jane Lui (Jie’En)
North Division (CEI Registration No.: R1104482)

Responsibilities: 

• Monitor enterprise IT networks and server systems

• Act as the point of contact to customers/users, resolver groups, third party service providers and other departments

• Respond to hotline calls and e-mails within agreed timescales

• Take ownership of incidents/service requests reported by users, track the incidents/service requests, to ensure closure within agreed timescales

• Maintain documentation and comprehensive records of issues and problems
  

Requirements:

• Minimum Higher NITEC in Information Technology or related field of study

• Minimum 2 years of working experience.

• Strong teamwork and communication skills

• Excellent customer service skills

• Prior experience in Network Operations Centre (NOC) environment preferred

• Shift Rotation is required

To Apply, please kindly email your updated resume to weizhe.teoh@tg-hr.com

Regret to inform that only shortlisted candidates will be notified.

CEI: R25127749

EA License: 14C7275

What You’ll Do

• Install, commission & troubleshoot steam systems (boilers, valves, piping)

• Perform maintenance & ensure optimal system performance

• Provide technical support and solutions to clients

• Support project execution and site coordination

What We’re Looking For

• Diploma/Degree in Mechanical Engineering or related field

• 2–5 years’ experience in steam systems

• Strong troubleshooting and hands-on technical skills

• Able to read drawings (P&ID, schematics)

• Independent, proactive, and client-focused

HOW TO APPLY:

Interested applicants, please click on “Apply Now” or submit your resume to ref68@trustrecruit.com.sg

We regret only shortlisted candidates will be notified.

Important Note: Trust Recruit Pte Ltd is committed to safeguarding your personal data in accordance with the Personal Data Protection Act (PDPA).

Please read our privacy statement on our corporate website www.trustrecruit.com.sg 

Trust Recruit Pte Ltd

EA License No: 19C9950

EA Personnel: John Angeline

EA Personnel Reg No: R1544851

Key responsibilities of the role includes:

The primary function of the role is be a specialist in Engine repairs, maintenance and service.
Support team in other products such as : boats / hooks / davits / winches / cranes

Main tasks of the role includes:

1. Service Solutions - Engine Focus

   • Act as the local subject-matter expert and product owner for technical solutions and matters relating to marine engines.

   • Support customer engagement, both directly and indirectly, on engine-related topics across sales and service activities.

   • Provide service solutions to deck equipment and lifesaving appliances which includes commissioning, inspection, maintenance, spare parts repair, refurbishment, upgrades, hook replacement, etc. 

   • Familiar with local shipyards and port procedures

   • Utilize electronic, hydraulic and mechanical theory along with related knowledge to test and modify operational machinery.

2. Administrative 

   • Complete thorough service reports to ensure all activities are documented and communicated effectively.

   • Submission of claims, overtime and overseas allowances 

   • Report comments and feedback from customers to Service Coordinators or Service Manager

3. Training

   • Attend training and ensure that the technical skills and product knowledge are kept up to date

   • Ensure the validity of relevant certifications to carry out service jobs, and renew accordingly for expiring certificates.

Minimum Requirements

• Degree or diploma in Electrical, Electronics, Mechatronics, or a related field.
• Hands-on PLC and HMI programming experience (Siemens, Mitsubishi, ABB, Schneider)
• Marine/offshore experience is a plus.
• Strong problem-solving skills; excellent communication
• Willingness to travel and work offshore as required

Field Service Engineer (Semiconductor Equipment)

5 days, Mon-Fri 8.30am-5.30pm

Salary: $2,800 - $4,500 + AWS

Location: Woodlands / Tampines / Yishun

Job scopes:

• Install, troubleshoot, repair & service of semiconductor machinery.
• Carry out regular maintenance, repairing of equipment/machines and follow up on work orders, onsite-support equipment/machines installation
• Serves as company contact point with customer on technical matters

Requirements:

• Diploma/Degree in Electrical /Electronic/ Mechanical Engineering
• 1-2 years working experience in Semiconductor Industry, knowledge of electrical & mechatronics.
• Training Provided

Cheong Yeat Long | R25145358

The Supreme HR Advisory Pte Ltd | EA 14C7279

Location: Singapore
Job Type: Full-time
Experience: 1–3 years
Travel: Local + occasional overseas opportunities

We are a emerging provider of commercial kitchen equipment, specializing in high-performance electric stoves for restaurants, hotels, and catering operations. Our customers rely on us for fast, accurate repairs and preventive maintenance. We are looking for a hands-on Technician or Junior Engineer who enjoys diagnosing problems, soldering components, and keeping equipment running safely.

You will maintain, troubleshoot, and repair electric stoves in commercial kitchens and in a workshop space. You will be disassembling control panels, tracing wiring faults, replacing heating elements, solder circuit board connections, and ensuring every stove meets safety and performance standards. You will also handle basic administrative tasks (service logs, parts inventory) and maintain a clean, organized workspace.

Expected Job Scope:

• Diagnose and repair electric stove faults: heating elements, thermostats, selector switches, wiring harnesses, and control boards.
• Perform basic soldering on wires and PCB components as needed.
• Disassemble and reassemble stove panels, burners, and internal components safely.
• Complete service reports, track parts usage, and manage your own daily schedule.
• Keep your work vehicle, toolbox, and repair area clean and organized (housekeeping is part of the job).

Requirements

• 1–3 years of hands-on experience repairing electric appliances – commercial kitchen equipment is a strong plus, but residential stoves or similar electro-mechanical devices are acceptable.
• Ability to solder (wire-to-wire and through-hole PCB joints)
• Basic assembly/disassembly skills
• Comfortable with basic admin – using a tablet/laptop for service logs, inventory, and time tracking.

Nice-to-Haves

• Experience with 3-phase power or commercial kitchen ventilation.
• Chinese Speaking (Need to Communicate with customers and suppliers)
• Ability to read basic wiring diagrams and schematics.

Cloud Native SupportEngineer (Kubernetes / DevOps)

Our client is a fast-growing cloud-native technology company, founded by core members of the Microsoft Azure team. They specialise in enterprise Kubernetes platforms and have supported 500+ large organisations across finance, telecom, energy andgovernment sectors.

As part of theirexpansion into Singapore, they are hiring their first local technical support hire to support regional customers.

The Role

This role focuses on supporting and troubleshooting enterprise cloud-native platforms built on Kubernetes. You will work closely with customers to resolve technical issues, ensure platform stability, and act as a key bridge between users and the engineering team.

Key Responsibilities

·       Troubleshootand resolve technical issues related to Kubernetes (K8s) and container platforms

·       Support customers in day-to-day platform usage, ensuring system stability and performance

·       Investigate incidents, analyse root causes, and provide timely solutions

·       Handle and manage customer support tickets effectively

·       Provide technical guidance and best practices to users

·       Collaborate with regional and HQ engineering teams to resolve complex issues

·       Contributeto technical documentation, troubleshooting guides and knowledge base

Requirements

Must-Have

·       2–5 years of experience in cloud, DevOps, or infrastructure support roles

·       Hands-on experience with: i) Kubernetes(K8s) ii)  Docker

·       Experiencein troubleshooting / support / operations in production environments

·       Familiar with cloud platforms (AWS, Azure or similar)

·       Strong problem-solving and analytical skills

·       Fluent in both English and Chinese (to support regional stakeholders from China)

Good to Have

·       Experience in SRE / incident management / on-call environments

·       Exposureto CI/CD, microservices, or container platforms

·       Certifications such as CKA / CKAD

·       Experience working with enterprise clients or large-scale systems

Thriving the CONVERGINT Way

Convergint is a leading global systems integrator dedicated to achieving service excellence. Our collaborative approach with partners and manufacturers enables us to provide a wide array of solutions to enterprise customers. What sets us apart is our unique culture, which is shaped by our unwavering commitment to our Values and Beliefs. This culture drives us to become the premier service provider for our valued customers, solidifying our position in the industry.

Discovering the role

This position provides comprehensive services for security systems, ensuring client satisfaction. This includes troubleshooting, proficiency in company products and technology, and continuous improvement. Convergint prioritize strong client relations, while adhering to our standards and policies for timely preventive maintenance.

Main Responsibilities

• Collaborate with the Customer Service Representative to timely resolve client's security system issues
• Deliver comprehensive support and maintenance services, encompassing routine preventative maintenance, troubleshooting, system upgrades, expansions, alterations, and systems training
• Create detailed system diagrams using AutoCAD software
• Build strong partnerships with clients while continuously striving to enhance customer satisfaction
• Maintain the support & maintenance contract renewal
• Ensure the excellence of services by strictly adhering to company standards and policies, service requests within the designated region
• Perform regular preventive maintenance tasks and effectively address daily troubleshooting requirements
• Thoroughly follow up on all open technical issues until the problems are fully resolved
• Assume ownership of all service-related issues once the External Hand Over is completed by the Project team

Requirements

• Minimum Diploma in Electronic, Computer, Automatization or Mechanical Engineering.
• Experience in security system field with knowledge of Access Control and CCTV will be considered as a plus
• Basic IT knowledge in hardware, network and database
• Ability to work under pressure
• Strong analytical skill and problem-solving ability
• Strong self learning ability, work independently
• Customer-orientation
• Excellent communication and interpersonal skill

Service Engineer

• Provide technical and debug assistance included product training.
• Handle product, technical, warranty, spare parts enquiries and complaints from end-customers, distributors, dealers and e-commerce platform.
•  Study in-warranty claims, compiling of F-Cost report.
• Monitor quality issue and abnormal defect  make report to factory, take necessary action against warehouse, distributor and factory.
•  Create training materials, technical procedures, service manuals and part guides for distributors.
•  Handle defective unit exchange to end customer, follow up defective unit repair, checking and grading at contractor before return to warehouse.
• Handle COC renewal, COC and WELS testing and registration for new product.
• Assist distributor to conduct field test for new products.
• Support for establish of service management and service centre for local and export market.

Requirement

• Minimum Diploma in Engineering or related discipline
• Minimum 2 years of experience of experience in consumer electronics after sales management industry.
• Strong product technical knowledge in home appliances and audio visual.
• Proficient in MS Office applications.
•  Ability to work under pressure.

We regret to inform that only shortlisted candidate will be notify. 

EA License No : 18C9228 REG No : R1324979 (Woo Kum Yoke) 

Software Installation and Configuration:

• Install, configure, and update software applications on client systems and internal servers.
• Ensure all software installations comply with system requirements and best practices.
• Troubleshoot and resolve software installation issues.
• Perform system integrations and ensure software operates smoothly in various environments.
• Maintain proper documentation of installation processes and configurations.

Requirement Gathering:

• Engage with clients and stakeholders to understand business needs and project goals.
• Conduct interviews, workshops, and surveys to gather detailed software requirements.
• Translate business requirements into functional and technical specifications.
• Develop and maintain comprehensive requirement documents.
• Collaborate with developers and system architects to ensure technical feasibility and alignment with requirements.
• Validate requirements with clients and stakeholders to ensure alignment with expectations.

Client and Team Collaboration:

• Act as the primary point of contact for installation-related inquiries.
• Provide post-installation support and troubleshooting assistance to clients.
• Work closely with project managers, developers, and testers to ensure successful project execution.
• Ensure software solutions are delivered on time and meet the client’s technical specifications.

Testing and Validation:

• Assist in user acceptance testing (UAT) and ensure installed software meets performance standards.
• Document test results and manage issue resolution.

Required Skills and Qualifications:

• Educational Background: Bachelor’s degree in computer science, Information Technology, or a related field.
• Technical Expertise:
• Proficiency in software installation, configuration, and troubleshooting.
• Familiarity with operating systems (Windows, Linux, etc.) and server environments.
• Understanding of software development lifecycle (SDLC).
• Experience with software integrations and system configurations.
• Technically proficient and eager to explore and learn new concepts and technologies.
• Strong logical thinking abilities.

• Requirement Gathering Skills:
• Ability to interact with clients and stakeholders to understand and document business requirements.
• Experience in creating functional and technical specifications.
• Communication Skills:
• Excellent verbal and written communication skills.
• Ability to explain technical concepts to non-technical stakeholders.
• Problem-solving Skills: Analytical mindset with the ability to troubleshoot complex installation issues.
•  

Preferred Qualifications:

• Prior experience in software deployment or IT consulting.
• Experience with scripting languages for automating installation processes (e.g., PowerShell, Bash).
• 1 or 2 years of experience in software development is a plus.
• Experience in SQL database management and query.

Good To Have:

• Familiarity with cloud platforms (AWS, Azure)
• Knowledge in web applications hosting

LANTERN RECRUITMENT SOLUTIONS PTE LTD 

Mom Lic No: 19C9683, EA  Reg No :  R1763695

Main Duties and Key Responsibilities:

• Streamline all the commercial and administrative functions of the marina (i.e berthing records, berthing agreements, application forms, waiting lists, financial records, invoices, petty cash, purchase orders, follow-up of berthing enquiries etc.)
• Prepare, with the Accounts Department, all financial and other relevant information for reports to management and provide secretarial assistance to the marina staff.
• Assist with work schedules, staff attendance, holiday records and other HR-administration related data.
• Serve as the prime contact person for all the marina stakeholders and handle their enquiries promptly and professionally.
• In charge of the reception area and the general reception of our valued guests by welcoming them with a smile and a fresh drink.
• Answer phone calls, direct enquiries, take reservations, and check in/out guests using the computerized reservations and billing system.
• Assist in other duties assigned by the Marina Director.

Requirements:

• Preferably a diploma holder.
• Able to work on weekends and public holidays.
• Possess nautical knowledge or the willingness to acquire it.
• Have a positive and cheerful disposition with an open and proactive work attitude.

Product area

Google Cloud accelerates every organization’s ability to digitally transform its business and industry. We deliver enterprise-grade solutions that leverage Google’s cutting-edge technology, and tools that help developers build more sustainably. Customers in more than 200 countries and territories turn to Google Cloud as their trusted partner to enable growth and solve their most critical business problems.

Job description

The Google Cloud Platform team helps customers transform and build what's next for their business — all with technology built in the cloud. Our products are developed for security, reliability and scalability, running the full stack from infrastructure to applications to devices and hardware. Our teams are dedicated to helping our customers — developers, small and large businesses, educational institutions and government agencies — see the benefits of our technology come to life. As part of an entrepreneurial team in this rapidly growing business, you will play a key role in understanding the needs of our customers and help shape the future of businesses of all sizes use technology to connect with customers, employees and partners.

Additional job description

As a Platform Customer Engineer, you will partner with sales teams to differentiate Google Cloud Platform (GCP) to our customers and serve as the customer’s primary technical partner and advisor, engaging in technical-led conversations to understand business issues. You will troubleshoot technical questions and roadblocks, engage in proofs-of-concepts and demos, and use the expertise to architect cross-pillar cloud solutions that solve business issues. You will drive the technical win and define the delivery and consumption plans while using the business acumen and presentation skills to engage with technical and business leaders, and present solutions. You will focus on identifying, pursuing, and winning new business workloads and driving engagement within existing ones. You will have a breadth of technical expertise, spanning infrastructure modernization, application modernization, data analytics and more. You will blend business expertise, market knowledge and direct technical engagement to prove the value of GCP portfolio.

Qualifications

Job responsibilities

• Develop and own the technical account plan and strategy, participating in planning and supporting business goals.
• Combine sales, programming, and solutions architecture expertise to prove the value of Google Cloud Platform across the portfolio through demos, pilots and workshops.
• Architect cross-pillar solutions, drive technical wins, and define initial delivery plans for customers, continue to lead the technical engagement in the solution phase.
• Facilitate the post-sales transition by supporting pricing activities and transitioning the final delivery plan to implementation teams.
• Maintain awareness of progress against the delivery plan, providing support to cross-functional teams during ramp, delivery, migration or implementation phases.

Minimum qualifications

• Bachelor's degree or equivalent practical experience.
• 10 years of experience with cloud native architecture in a customer-facing or support role.
• Experience with cloud engineering, on-premise engineering, virtualization, or containerization platforms.
• Experience engaging with, or presenting to, technical stakeholders or executive leaders.
• Experience in programming languages, debugging, systems design, prototyping, demos, or customer workshops.
• Ability to communicate in English and Mandarin fluently to support client relationship management in this region.

Preferred qualifications

• Experience promoting technical solutions in Cloud AI.
• Experience driving the entire business cycle (e.g., defining the delivery and consumption plan and transitioning it for execution).
• Experience with security concepts (e.g., encryption, identity management, access control, attack vectors).
• Experience building technical strategies to uncover new workloads with customers.
• Experience migrating applications and services to cloud platforms.