Total 139 command center analyst job vacancies in Customer Service category in The Philippines

This is an opportunity for a Applications Support Analyst to provide support and system improvement for our deal management system, Our Deals, across Australia, New Zealand and Singapore. You will be responsible for providing input on current systems improvements, assist in the testing and deployment of future application improvements, and participate in development and administration of training programs. 

Some of your key responsibilities will include:

• Assist with software configuration and user management as required for certain applications in compliance with corporate governance and policies.
• Develop evaluation measures, quick tips, FAQ’s, and other training resources to supplement formal training guides.
• Collect feedback, analyse requests, and use insights and analytics to find trends and potential impacts to the users, products and/or processes. Use this information to define best practices and identify optimisations and improvements.
• Collaborate with the business, software, and systems teams to ensure product and business objectives are met.
• Communicate and escalate application problems and issues to key stakeholders both internal and external to the team.
• Investigate user problems and needs, identify their source, and determine possible solutions.

Trade Support / Settlements Analyst – Energy Trading (Singapore)

• International MNC, progressive trading activities in LNG, power, derivatives
• Excellent company culture and benefits
• At least 2 years' experience in commodities

A leading global energy trading MNC is seeking a Trade Support / Settlements Analyst to join its Singapore team. This is an excellent opportunity to be part of a highly international business at the forefront of the energy transition.

The Firm

Our client is a major player in global energy markets, managing a large and diversified portfolio across power, natural gas, LNG, and environmental products. With a strong presence across Europe, APAC, and the Americas, the business supports a broad client base spanning producers, utilities, financial institutions, and industrials.

The Role

Reporting to the Team Lead, you will play a key role in managing the end-to-end trade lifecycle, supporting front office activities, and ensuring operational excellence across traded products.

Key Responsibilities

• Manage the full trade lifecycle for OTC and exchange-traded transactions
• Validate trade bookings and issue confirmations to counterparties
• Generate and reconcile cashflows, invoices, and settlements
• Monitor collateral and margining processes
• Reconcile trades with exchanges/clearing brokers
• Maintain trading data (fixings, calendars, static data)
• Partner closely with Front Office and cross-functional teams
• Support process improvements and automation initiatives (incl. VBA tools)

Requirements

• 2–5 years’ experience in commodities trading, trade support, or operations
• Exposure to derivatives (Oil & Gas preferred); LNG knowledge is a plus
• Strong attention to detail with a risk-control mindset
• Comfortable working in a fast-paced trading environment
• Good systems knowledge; VBA or automation skills preferred
• Degree in Finance, Economics, or a related discipline

Why Apply

• Join a globally recognised energy trading platform
• Strong exposure to cross-commodity markets and international teams
• Dynamic, collaborative environment with growth opportunities
• Be part of the evolving energy transition landscape

Role Overview

We are looking for a proactive and customer-focused IT Support professional to join a dynamic service desk team. This role serves as the primary human escalation channel for end users when automated self-service or virtual agent solutions require additional intervention.

The successful candidate will play a key role in delivering responsive support, maintaining service quality standards, and leveraging AI-assisted tools to enhance resolution efficiency and user experience.

Key Responsibilities

• Provide Level 1 and Level 2 support across multiple communication channels including phone, email, collaboration platforms, and ITSM portals
• Take ownership of tickets escalated from AI-driven support tools and ensure timely resolution
• Troubleshoot issues related to user access, authentication, Microsoft 365 applications, VPN connectivity, endpoint software, and general network access
• Accurately log, categorize, and prioritize incidents and service requests within the ITSM system
• Monitor support queues and proactively manage workload to prevent SLA breaches
• Escalate complex cases to relevant resolver teams, vendors, or onsite support when required
• Utilize AI-assisted capabilities such as automated summaries, knowledge recommendations, and guided workflows
• Maintain detailed documentation and contribute to knowledge base improvements
• Support shift rotations and contingency coverage as operationally required
• Ensure compliance with internal security, audit, and data protection policies

Requirements

• 1–2 years of IT Service Desk experience (3–5+ years for senior level consideration)
• Strong hands-on experience supporting Windows and macOS environments
• Good working knowledge of Microsoft 365, VPN technologies, browsers, and endpoint tools
• Basic understanding of Unix or Linux environments is advantageous
• Familiarity with ServiceNow or similar enterprise ITSM platforms
• Solid understanding of incident and request management processes
• Ability to manage ticket workflows effectively and maintain documentation standards
• Exposure to AI-enabled support tools or chatbot workflows is a plus
• Strong verbal and written communication skills
• Customer-centric approach with strong analytical and troubleshooting capability

Please send your detailed resume in MS Word format to resume@goldtecHRs.com with

• Education Level
• Working experiences
• Each employment background
• Reason for leaving each employment
• Last drawn salary
• Expected salary
• Date of availability

Job Responsibilities

• DX Project Support: Assist in the execution of existing digital transformation (DX) projects, particularly in the
• manufacturing sector. This includes data analysis, identifying opportunities for AI integration, and supporting the implementation of Gen AI solutions.
• Data Visualization: Provide data visualization support for Group Companies using tools like the Power Platform. Create dashboards and reports to help stakeholders make informed decisions.
• Research and Analysis: Conduct research on emerging technologies and best practices in digital transformation. Analyze data to identify trends and insights that can drive project success.

Requirements

• Possess strong communication skills with the ability to bridge business objectives and digital initiatives.
• Ability to adopt the perspectives of multiple stakeholders, effectively summarize discussions, and provide clear direction and alignment.
• Strong analytical and problem-solving skills.
• Proficiency in data analysis and visualization tools (e.g., Excel, Power BI, Power Platform).
• Understanding of Generative AI and its applications.
• Ability to work independently and as part of a team.
• Detail-oriented with strong organizational skills.

Our Benefits and Perks

• Flexibility & Time Off: Hybrid work model, Flexible Benefits, Paid time off (e.g. Caregiver leave, Birthday leave)
• Professional and Personal Development: Study and Exam Leave, Educational Subsidies, Regional and Global Learning Programs
• Health & Well-being: Employee Assistance Program, Group Health Insurance, Employee Engagement Program & Activities

Our Commitment

At SCAO, we value the diversity of background, culture, experiences, skills and views that our people offer.

We are committed to building an environment free of unfair discrimination and harassment that enables all to perform at their best, regardless of nationality, race, ethnicity, religion, age and other attributes.

Senior Platform Support Analyst

Experience : 1-4 yrs.
 

Role Summary

Advanced platform support role for complex ticket resolution, in-depth troubleshooting, and handling escalations across product, labs, enterprise admin, and billing/account operations. Requires strong understanding of escalation vs. resolution, coaching juniors, and maintaining excellent customer experience in a 24×7 environment.

Key Responsibilities

• Own complex/escalated cases across email, live chat, and queues
• Troubleshoot advanced access, account setup, enterprise roles, team hierarchy, content availability, onboarding
• Analyze history, impact, configuration, and dashboards to identify root cause and resolution path[CC1] 
• Create/link/track JIRA issues for product defects
• Coordinate labs, mobile app, account disputes, refunds, content issues, sales handoffs, enterprise support
• Collaborate with product/engineering/lab/content/CS/sales for timely resolution
• Apply priority judgment by business impact, customer type, severity
• Handle subscription modifications, coupon flows, account workflows as per policy
• Review ticket quality; mentor juniors on categorization, comms, troubleshooting
• Create/maintain KB articles, macros, SOP improvements for recurring problems[CC2] 
• Identify trends and suggest improvements, training, automation
• Participate in queue reviews, backlog reduction, SLA recovery, and quality initiatives
• Drive urgent communication and escalate to L2/engineering/specialists as needed

Required Qualifications

• Bachelor’s degree in Computer Engineering or equivalent.
• 3–5 years in platform/SaaS/application/e-learning/technical support
• Strong hands-on with ticketing systems and structured escalations
• Understanding of SLA-driven operations and cross-functional resolution
• Strong English Written & Verbal communication.
• Customer escalation handling and sensitive billing cases
• Clear written communication and stakeholder coordination
• Operate independently on ambiguous issues and route correctly
• KB/SOP/macro usage and dashboard-driven operations
• Prioritization by severity/impact and service recovery
• Awareness of automation in support ops

 [CC1]Not a must have

 [CC2]Not a must have

Job Description:

Qualifications and Profile:

• Education Bachelor – Computer Science or related field.
• This position requires a minimum of +4 years of experience in supporting or developing application.
• Possesses strong analytical, logical and problem solving skills.

Technical background:

• Working knowledge of application servers. Understand concepts of IT Production environment and deployment process/piplines.
• Working knowledge of databases scripting.
• Working knowledge of scripting / programming languages.
• Good communication and presentation skills – verbal and written. Ability to convey technical information to non-technical users.

Requirements:

• Provide L1 and L2 support for a large portfolio of applications related to Corporate Services, IT Security, Human Resources and other transverse domains
• Communication with end-users via phone, chat, email, and/or a support ticketing.
• Analyze and manage incidents/problems/requests coming from users. Document well the support activity performed in JIRA
• Collaborate with cross-functional teams to troubleshoot and resolve technical issues efficiently.
• Handle user request by working closely with project, infrastructure and production teams.
• Ensure applications health before the bank’s working day by performing morning healthcheck activities.
• Spearhead weekly / adhoc follow up and reporting of escalated tickets.

Nice to Have:

• Experience working in the financial industry or a similarly regulated environment.
• Experience working in the Corporate IT, IT Security or other transverse domains.
• Certification in ITIL, Cybersecurity is a plus.

Other Professional Skills and Mind-set:

• Proactive style of working, organizational skills.
• Team player mindset.
• Understanding and respect of cultural diversity.
• Self initiative and fast to adapt on situations.

Are you a tech-savvy, ambitious individual looking to kickstart your career in the dynamic world of financial markets? Join Tradition, a global leader in interdealer broking, and be part of our innovative commodities team in Singapore!

What You'll Do

Dive into the fast-paced world of commodities trading, partnering with our brokers to support their clients.

Collaborate with global teams to solve real-world puzzles in the moment and be part of the magic sauce that makes Tradition the #1.

Job Responsibilities

• Support market-leading brokers in fast-paced oil markets
• Master cutting-edge trading systems for trade capture, validation, and execution
• Collaborate with global teams to solve real-world problems

Why it is a Great Job

• Fast-track your career in one of the world's largest financial market operators
• Work with state-of-the-art platforms and help our teams develop tech solutions
• Interact with professionals across many countries and timezones

What We're Looking For

• Fresh graduates or early career professionals with a passion for the intense and globally impacting commodities markets.
• Tech-savvy individuals comfortable with digital tools
• Strong problem-solving skills and attention to detail
• Excellent communicators who thrive in a team environment

Perks and Benefits

• Comprehensive training programs to set you up for success
• Mentorship from industry veterans
• Competitive salary and quarterly performance bonuses

Job Description:

Qualifications and Profile:

• Education Bachelor – Computer Science or related field.
• This position requires a minimum of +4 years of experience in supporting or developing application.
• Possesses strong analytical, logical and problem solving skills.

Technical background:

• Working knowledge of application servers. Understand concepts of IT Production environment and deployment process/piplines.
• Working knowledge of databases scripting.
• Working knowledge of scripting / programming languages.
• Good communication and presentation skills – verbal and written. Ability to convey technical information to non-technical users.

Requirements:

• Provide L1 and L2 support for a large portfolio of applications related to Corporate Services, IT Security, Human Resources and other transverse domains
• Communication with end-users via phone, chat, email, and/or a support ticketing.
• Analyze and manage incidents/problems/requests coming from users. Document well the support activity performed in JIRA
• Collaborate with cross-functional teams to troubleshoot and resolve technical issues efficiently.
• Handle user request by working closely with project, infrastructure and production teams.
• Ensure applications health before the bank’s working day by performing morning healthcheck activities.
• Spearhead weekly / adhoc follow up and reporting of escalated tickets.

Nice to Have:

• Experience working in the financial industry or a similarly regulated environment.
• Experience working in the Corporate IT, IT Security or other transverse domains.
• Certification in ITIL, Cybersecurity is a plus.

Other Professional Skills and Mind-set:

• Proactive style of working, organizational skills.
• Team player mindset.
• Understanding and respect of cultural diversity.
• Self initiative and fast to adapt on situations.

☑ Good Bonuses

☑ Near MRT

☑ Family Friendly Environment

Job Description:

• Plan, schedule, and coordinate technology releases across multiple systems, ensuring smooth deployment, proper rollback planning, and minimal risk to production services.
• Enforce release management policies, role segregation, and regulatory standards, ensuring all releases are reviewed, approved, and executed in line with BCS and industry requirements.
• Work closely with development, QA, operations, project managers, and external parties to align dependencies, resolve conflicts, and communicate release plans and status clearly.
• Track release KPIs, perform post-implementation reviews, analyse trends, and drive improvements to release management processes to enhance system resilience and service stability.

Requirements:

• At least 3 years of hands-on experience in release management or IT service management.
• Strong understanding of ITIL / ITSM frameworks, software development life cycles, and release methodologies (Agile, DevOps, CI/CD).
• Experience using release and change management tools such as ServiceNow, JIRA, and code repositories / DevSecOps pipelines (e.g. GitHub, Bitbucket, AWS CodePipeline).

To apply, please include the following details inside your CV for faster processing:

• Reasons for leaving each past & current employment
• Salary drawn for each past & current employment
• Expected Salary
• Earliest availability date

We regret that only short-listed candidates will be contacted shortly.

Loh Puay Hwee David

EA License | 24C2215

EA Registration Number | R1766892

Job Title: Customer Service Assistant
Location: Tampines 528893

About the Role:
DB Golf Center is seeking a Part-Time Customer Service Assistant to join our team. The role will primarily focus on customer service at the new location, with occasional shifts at our Tampines center. If you have a passion for customer service and enjoy contributing to a dynamic and growing golf facility, we would love to hear from you!

Alternate shifts on weekdays and weekends, with 2 days off per week.

Key Responsibilities:

• Customer Assistance: Provide exceptional service to customers, ensuring a smooth and positive experience.
• Facility Navigation: Guide customers through the facility, assisting them with golf range, simulators, and event areas.
• Booking & Scheduling: Assist in managing bookings for lessons, simulator sessions, and events.
• Product Knowledge: Offer information on DB Golf Center’s services.
• Administrative Support: Help with operational tasks, including maintaining the customer service area and ensuring equipment functionality.
• Collect Payments: Handle customer payments for bookings, services, and products, ensuring accurate transactions and receipts.
• Customer Feedback: Gather and report customer feedback to management for continuous service improvement.

Qualifications & Experience:

• Required:
  Previous customer service experience, preferably in a sports or leisure setting.
  Strong communication skills and a friendly, approachable attitude.
  Ability to stay organized and manage multiple tasks efficiently.
  Willingness to work primarily at the new North location, with occasional shifts at the Tampines center.
• Preferred:
  Knowledge of golf or prior experience in a golf-related environment.
  Comfortable with basic administrative duties and processing digital payments.

Additional Requirements:

• Flexibility to work shifts on weekends and public holidays as needed.
• A positive, professional attitude with excellent customer service skills.

If you're passionate about delivering exceptional customer experiences and excited to join our expanding team, apply now!

about the company:
Our client is a global technology powerhouse and a leader in the digital innovation space. Known for driving large-scale enterprise solutions, they provide an integrated ecosystem of collaboration tools and internal operating platforms that support thousands of employees worldwide.

about the job:
In this role, you will be a key member of the regional IT infrastructure team, providing essential technical support to a diverse internal user base across multiple international locations. You will act as a bridge between technology and business operations, ensuring seamless day-to-day connectivity.

• Deliver comprehensive Level 1 and 2 technical support via multiple channels, including ticketing systems, remote tools, and instant messaging.
• Manage and maintain critical office infrastructure, including VPN, Exchange, SharePoint, and mobile device management.
• Support large-scale regional projects, such as new office setups, global user experience enhancements, and IT integration for mergers and acquisitions.
• Oversee IT asset management, ensuring all hardware and inventory records are accurate and compliant with global standards.
• Maintain and update operational documentation and procedures to ensure high service standards (KPIs) are met.
• Provide high-touch support for VIP stakeholders and executive leadership.

skills and experience required:

• Deskside or technical support experience within a large-scale corporate or enterprise environment.
• Knowledge of both Windows and Mac OS environments.
• Familiarity with ITIL frameworks and best practices in service delivery.

To apply online please use the apply function, alternatively you may contact Dalpreet Kaur at dalpreet.kaur@randstad.com.sg (EA: 94C3609 /R23111951)

Responsibilities:

• Provide end-user support for our Asia Pacific, MiddleEast & Atlantic offices, configuration and deployment of desktop, notebooks, printers and hardware peripherals.

• Active Directory user and group Administration.

• Setup and maintain mobile devices with corporate security software. (Airwatch / Microsoft Intune)

• Setup, maintain and troubleshoot desk phones for staff. (Cisco Call Manager)

• Perform routine preventive maintenance on hardware.

• Assist in maintaining of IT inventory.

• Assist in maintaining in-house software.

• Update system information and installation of software

• Assist in other adhoc duties as and when required.

• Report any IT issues to Line Manager.

• Regular communication and reports to Line Manager.

• Follow processes on joiners, leavers and movers.

• Log and close all cases in Service Now and escalate where needed.

• Work closely with clients and ensure any incidents or request are dealt with in a timely manner.

• Any other tasks as and when assigned by the reporting supervisor / manager.

• Take ownership of all the calls coming to service desk until the case is closed.

• Provide education and training of software to end-users.

• Regular housekeeping of all in house systems and operating procedures.

• Review systems regularly to improve and streamline work processes.

Requirements:

• Minimum 5 years’ experience in a Desktop Support role.

• Microsoft Windows 7, Windows 10 & Microsoft Office 2010/2013 and 2016.

• Microsoft Azure and Office 365.

• Good knowledge of Networking, TCP/IP, DNS, DHCP, SCCM and Ethernet.

• Good understanding on Vmware Horizon View.

• Good knowledge on Active Directory and Microsoft Exchange Server 2007 / 2010 & 2013. (Creating  Users, Security Group Membership, changing an email address etc.)

• Good troubleshooting skills.

• Systematic, organized, meticulous and able to work in a fast-paced environment with tight deadlines.

• Good interpersonal and communication skills.

• Independent, patient and willingness to learn.

• Ability to work under pressure.

• Perform overtime when required. Willing to work on shifts (7am-4pm/8am-5pm/9am-6pm).

Key Responsibilities:

• Handle incoming and outgoing calls from/to customers and drivers.
• Accurately log orders and service requests into the system.
• Perform general administrative duties.
• Address and manage customer feedback and complaints in a professional manner.
• Assist with ad-hoc duties as assigned by the Team Leader or Manager.

Job Requirements:

• Minimum 1 year of relevant working experience.
• Proficient in PC usage and general office software.
• Minimum educational qualification: GCE O-Level/ Diploma.
• Able to communicate effectively with Mandarin-speaking customers and staff.
• Fast learner with a proactive and well-organized attitude.
• Strong team player who can also work independently with minimal supervision.

Working Hours & Shifts:

• 5-day work week (Monday to Sunday)
• 2 rest days per week, scheduled based on a roster (1 weekday + 1 weekend)
• Weekly Shift Rotation Timing :AM Shift: 8:00 AM – 5:00 PM (Mon–Sun)PM Shift: 11:30 AM – 8:30 PM (Mon–Sat); 11:30 AM – 7:30 PM (Sun)
• Break time: 1 hour (includes lunch and tea break)
• Workplace: 47 Loyang Drive

1. JOB PURPOSE

The jobholder is responsible in assessment, intervention and care for the seniors.

2. DUTIES AND RESPONSIBILITIES

2.1 Primary Responsibilities and Duties (90%)

2.1.1 Provide psycho-social support for patients and their families through case management, counselling, financial assessment and recommend resources where necessary.

2.1.2 Participate in the development of the care plan and assist staff members in understanding the significant social and emotional factors related to clients’ health problems.

2.1.3 Collaborate with other healthcare professionals and family members/caregivers to determine appropriate care plan.

2.1.4 Experiences in claiming of Medifund will be at advantage plus.

2.2 Secondary Responsibilities and duties (10%)

2.2.1 Any other ad hoc projects as assigned by supervisor.

3. JOB SPECIFICATIONS/REQUIREMENTS

3.1 Qualifications and Experience

3.1.1. Diploma/Degree in Social Work.

3.1.2. Registered with Singapore Association of Social Workers.

3.1.3. Minimum 2 years working experience in healthcare/ILTC sector preferred.

3.1.4. Familiar with health care system to liaise with various government agencies preferred.

3.2 Abilities and Attributes

3.2.1. Ability to speak local dialects is necessary.

3.2.2. Committed to social vision and attend to client's needs.

3.2.3. Independent, resourceful and able to perform under pressure.

Job Description:

• Develop an understanding of incident tickets and collaborate with functional subject matter experts to determine appropriate resolutions and target completion dates.
• Clearly articulate ticket details, including symptoms, findings, resolutions, and timelines, to client/users in a professional manner.
• Respond to client and user queries by liaising with relevant internal functional team(s) to ensure accurate and timely information is provided.

Requirements:

• Basic understanding of the Software Development Lifecycle (SDLC).
• General knowledge of 3-tier system architecture.
• Ability to quickly pick up functional knowledge.
• Strong communication skills with the ability to present and explain technical issues to external parties under guidance.
• A proactive attitude and willingness to work collaboratively across teams.