Total 718 Manager technical support engineer job vacancies

Marriott International is the world’s largest travel company with a portfolio of over 9,500 properties across more than 30 leading brands spanning 143 countries and territories.  Marriott operates and franchises hotels and licenses vacation ownership resorts all around the world. It also manages Marriott Bonvoy®, the world’s largest loyalty program with over 260 million members. 

At Marriott, we strive to be the world’s favorite travel company by providing guests unmatched choice in vacation and leisure experiences.  The Development organization advances this mission by expanding Marriott’s offerings across all sectors and geographies.  The addition of hotels is not only one of the principal drivers of Marriott’s earnings growth, but it is also an important element in progressing the product quality, operating standards, distribution power and brand equity of Marriott’s lodging system. For Asia Pacific Excluding China (APEC), our unit growth strategy focuses primarily on the acquisition of management contracts and licensing of our hotel brands to third party owner-operators under franchise agreements. 

The Assistant Manager or Manager, Development Support performs a critical role in supporting the Senior Director, Development Support, the Chief Development Officer, APEC (CDO APEC) and the Development team in the following areas: data analysis and visualization, project administration and reporting, and owner due diligence. Successful candidates will have a strong data mining skillset, the tenacity to find the best solutions, as well as top-notch communication and story-telling skills. The data and records you maintain have direct downstream impact on the rest of the company and contributes to the acceleration of Marriott’s growth in the region. 

RESPONSIBILITIES

• Harness the power of all data and insights available from within and outside the company to support the APEC Development team, analyzing trends, patterns, and opportunities for accelerating the growth of Marriott’s brands.
• Assist with developing clear insightful data visualizations and reporting dashboards that effectively communicate findings and contribute to impactful storytelling in presentation materials.
• Maintain project data accuracy and proper records on Marriott’s global database (OASIS) throughout the project life cycle, liaising with Development team admins and other relevant disciplines, including Asset Management, Global Design, Operations, and HQ teams. Create internal job aids where necessary.
• Maintain and manage accurate reporting of the company’s property footprint and distribution. 
• Liaise with the rest of the internal deal team (Development, Feasibility, Legal, Finance and Global Design) to manage the monthly Hotel Development Committee agendas and ensure all necessary processes are completed prior to the execution of each deal.
• Manage the third-party owner-due-diligence process, including the request submission and review of results, escalating any major risks and issues to Legal Compliance and APEC CDO as needed and facilitating any discussions needed. 
• Assist the Development team to review each deal’s Owner Due Diligence report, ensuring consistency, risks are summarized accordingly, and records are properly maintained. 
• Work closely with the Hotel Development Marketing team to maintain a shared platform that houses all data and marketing resources for the APEC Development team. 
• Enhance all lead-to-sign workflows via continuous process improvement and identify automation opportunities. 
• Performs other duties as appropriate related to accelerating Marriott’s growth in APEC.

CANDIDATE PROFILE 

Education and Experience 

• Bachelor’s degree.
• 4+ years of professional work experience. Hospitality or real estate asset management industry experience preferred.
• Past work experience in data mining and analytics, Power BI, PMO management, compliance / risk management, or hotel development will be advantageous.

Skills and Competencies

• Organized, attentive to detail and committed to data integrity. Ensures delivery of regular reports on time and without error. 
• Must be data savvy and love crunching numbers. 
• Always curious, a critical thinker and a resourceful problem solver. Able and willing to share one’s opinion and propose ideas to improve practices based on data and have an impact on Marriott’s transaction process.
• Prone to action with a “get it done” attitude and a good sense of timing, importance, and urgency. Able to work in a fast-paced deal environment with multiple priorities, updating stakeholders on progress and expected delivery.
• Strong communication skills (verbal, listening, writing) and presentation skills, and experience clarifying and summarizing complex issues. 
• Excellent inter-personal skills and capability of building lasting internal and external relationships. Able to work in a highly multi-cultural and international team, with a spirit of partnership and collaboration. 
• Mature, professional demeanour, and a strong business acumen. Experience operating independently, demonstrating good judgement both in projects and situations. 
• Enthusiastic, energetic, and positive. A proactive outlook and approach to professional life is essential.

Key Responsibilities

Project Management & Delivery

• Manage end-to-end project delivery (scope, timeline, budget, and quality)
• Coordinate technical discussions, stakeholder meetings, and testing activities
• Track risks, issues, and action items to ensure timely resolution
• Prepare and maintain project artefacts (status reports, RAID logs, documentation)
• Provide regular updates to management and steering committees

Stakeholder & Cross-functional Coordination

• Collaborate with teams across Infrastructure, Applications, Security, Operations, and PMO
• Work closely with business users and KRI data owners to align requirements
• Ensure smooth communication between technical and non-technical stakeholders

Technical & Data Collaboration

• Partner with engineers to design and implement ETL pipelines and system integrations
• Understand data flows, KRI metrics, and source systems (e.g., ServiceNow, Tenable, SharePoint)
• Identify opportunities to automate data extraction and improve data processes
• Support enhancements to Power BI dashboards for effective reporting

Governance & Compliance

• Ensure adherence to ITIL processes, security standards, and governance frameworks
• Support audit and compliance documentation

Required Skills & Experience

• 5+ years of experience in project management, preferably in data or technology projects
• Strong understanding of SDLC methodologies (Agile/Waterfall)
• Experience managing cross-functional teams and stakeholders
• Good understanding of data engineering concepts (ETL, data modelling, data validation)
• Familiarity with REST APIs and system integration
• Experience with AWS services (S3, Glue, Lambda, EC2) is a plus
• Exposure to Power BI or other data visualization tools
• Basic scripting knowledge (Python, Shell, or PowerShell) is advantageous

Our client is an established civil engineering contractor involved in large-scale infrastructure and transport development projects in Singapore. With ongoing project expansion and increasing adoption of digital construction practices, they are seeking an Assistant Manager (BIM Technology & Digitalization) to support BIM implementation and digital engineering initiatives across project teams. They are located in the (North) – easily accessible.

Responsibilities:

• Oversee BIM implementation for infrastructure and construction projects in accordance with BIM Execution Plan (BEP) and project digital delivery requirements.

• Coordinate multidisciplinary BIM models covering civil, structural, architectural, and M&E trades.

• Perform model coordination and clash detection using BIM platforms to identify design conflicts.

• Conduct technical drawing screening and model verification against engineering specifications.

• Implement digital construction workflows including 4D planning and model-based documentation.

• Support integration of M&E trade coordination within BIM environments.

• Maintain BIM templates, object libraries, and project modelling standards.

• Facilitate BIM coordination with consultants, contractors, and project teams through a Common Data Environment (CDE) platform.

• Support temporary works modelling and structural propping arrangements within digital construction models.

Requirements:

• Degree in Civil Engineering, Construction Management, or M&E Engineering.

• Minimum 5 years of manager in BIM technology or digital engineering experience within construction or infrastructure projects.

• Experience supervising or guiding BIM engineers and modelling teams.

• Hands-on experience with Autodesk Revit, Navisworks, and BIM coordination tools.

• Must be strong with BIM execution planning, digital construction workflows, and project model coordination.

• Exposure to M&E trade modelling and construction drawing review.

• Experience supporting digitalisation initiatives within A1 main contractor or large infrastructure projects preferred.
  

  Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/CV.

  We regret that only shortlisted candidates will be notified.

  Email Address: jobs@recruitpedia.sg
  EA License No: 19C9682
  EA Personnel No: R22104769
  EA Personnel Name: Ong Boon Kiet (Travys)

Application System Support Manager (1-Year Contract)

Role Overview

The Programme Manager (Educational Support) is pivotal in designing, implementing, and overseeing the academic support programmes. This position requires strategic planning, stakeholder engagement, and the management of tutors and academic coaches to ensure high-quality educational support for students. The role also involves mentoring children and youth, fostering their learning motivation, and strengthening home-school-community partnerships.

Key Responsibilities

● Plan,implement, and oversee academic support programmes, ensuring alignment with Tasek’s mission and Positive Youth Development framework.

● Recruit, onboard, and coordinate the deployment of tutors and academic coaches, providing ongoing support and professional development to enhance their teaching effectiveness.

● Mentor children and youth, supporting their personal development, learning motivation, and academic progress.

● Work closely with schools, social service agencies, and families to identify learning needs and tailor academic interventions accordingly.

● Engage stakeholders, including parents, universities, and partner organisations, to strengthen home-school-community collaboration and enhance the programme’s impact.

● Organise and manage workshops, tutoring sessions, and enrichment activities to complement academic learning and holistic development.

● Oversee administrative tasks, including attendance tracking, programme documentation, and reporting on programme effectiveness.

● Analyse data and generate reports to evaluate learning outcomes and improve programme strategies.

Pre-requisite

● A degree or diploma in education, psychology, youth work, social work, communications, or related fields.

● Experience in mentoring, tutoring, or working with children and youth in an educational or community setting is highly desirable.

● Strong communication and interpersonal skills, with the ability to collaborate with educators, volunteers, and other stakeholders.

● Ability to work independently and as part of a team, demonstrating initiative and problem-solving skills.

● Commitment to fostering a positive and inclusive learning environment for all children and youth.

● Flexibility to work on evenings and weekends.

Responsibilities:

Job Summary

The selected candidatewill be responsible for overseeing the end-to-end delivery of 66/230/400KVprotection and control system projects, ensuring design accuracy, regulatorycompliance, and timely execution.

Responsibilities

· Test and commissionprotection and control systems after modifications to ensure operationalreadiness

· Coordinate andcommunicate effectively with contractors, suppliers, business partners, and endcustomers to achieve on-time project delivery

· Collaborate with endcustomers to verify design accuracy and align project milestones with timelines

· Manage and maintain allproject documentation in compliance with client specifications for traceabilityand quality assurance

· Ensure adherence toregulatory requirements and occupational health and safety standards throughoutproject execution

Required competenciesand certifications

· Diploma or Degree inElectrical/Electronic Engineering or a related discipline

· Minimum 3 years’experience as Site Manager for SPPG 66/230/400KV Switchgear projects

•       Our benefitsand compensation for permanent position are as follows:

•       Salary forexperience candidates will be considered based on the years of experience andour internal salary structure

•       1 month AWS

•       Variable Bonusranging from 1 to 6 months depending on individual and company performance

•       Working hours:8.00 am to 5.00 pm / 8.30 to 5.30 pm / 9.00 am to 6.00 pm / 9.30 am to 6.30pm /10.00am to 7.00pm

•       Working days:Monday to Friday (1 day work from home per week)

•       Annual Leave:14 days up to 17 days for non-executive (Assistant Engineer and below)

•       18 days up to21 days for executive (Engineer and above)

•       Medicalbenefits of $500 per financial year (Benefit is extended to spouse and children(below 21 years old) of married employees)

•       Insurancecoverage: Hospital & Surgical (Benefit is extended to spouse and children(below 25 years old) of married male employees and child (below 25 years old)of married female employees)

•       Term Life

•       PersonalAccident

•       MaternityInsurance for female employee and spouse of male employee on the birth of their1st 2 children claimable up to delivery bill of $6,000.00 whichever is lower.

•       Flex Dollarsof $500 per financial year

•       Free annualyear-end Health Check-Up

•       MonthlyBirthday Party Celebration

•       Monthly SportsActivities

•       New Born Gift

•       CSRInitiatives

•       DepartmentBonding Activities

•       Biennial teambuilding and staff appreciation dinner

•       Gym Corner foremployees to exercise

•       Good Pay +Good allowance + Good Bonus

•       Interestedcandidates please send an updated Resume / CV in Ms Word format tolilian@recruitflash.com or WhatsApp’s your resume to 98332779 ( no Calls)

•       Consultantin-charge : Quah Li Lian (Lilian) ( Registration No: R1983286 )

• Mentor and develop a high-performing support team, ensuring continuous training, clear goals, and efficient operations.
• Oversee issue resolution, optimize workflows, and implement proactive strategies to enhance customer satisfaction.
• Streamline support processes, leverage automation, and ensure compliance with security and industry standards.
• Stay ahead of industry trends, manage risks, and drive continuous improvements in service reliability and performance.

Requirements:

• Degree in IT/Cyber Security or equivalent.
• Certified in CompTIA A+, Azure Admin, AWS Solutions Architect, CCNA, ITIL, ScrumMaster, or Six Sigma.
• At least 5 years of hands-on experience in IT support or management, resolving issues in software, hardware, networking, and cloud environments.
• Proficient in OS (Windows, Linux, macOS), Networking (DNS, DHCP, firewalls, VPNs), Cloud (AWS, Azure, Google Cloud), Helpdesk (Zendesk, Freshdesk), CRM (Salesforce), and Monitoring Tools (Nagios, SolarWinds, Datadog).
• Knowledge of ITIL frameworks or similar.

If you are keen to apply for the position, kindly email your detailed resume in MS Word to hr@recruit-expert.com

Please note that only shortlisted candidates will be notified.

For more job opportunities, please visit our website at www.recruit-expert.com

EA Licence: 19C9701
Registration: R21100996

The Opportunity

The Global Account Support Activation Leader drives enterprise-wide transformation by working with Regions to evolve finance support from transactional processing to strategic advisory, resulting in enhanced financial efficiency and value creation for client engagements.

This leader manages a team dedicated to collaborating with Region Account Support teams by delivering a comprehensive toolkit—including processes, technology, operating models, reports, and learning resources—that empowers Client Servers to focus on margin improvement and revenue growth, ensuring robust financial due diligence and risk management.

The Activation Leader collaborates with internal clients and cross-functional partners to design and continuously improve support models, ensuring that best practices and innovations are scaled across the entire enterprise.

This role bridges strategy, change management, and execution — ensuring that transformation priorities are not just designed but activated at scale across functions regions, and business units.

Key Responsibilities:

• Translate enterprise finance transformation strategies into actionable roadmaps and initiatives.
• Partner with regional leaders and cross-functional teams to align priorities, milestones, and value outcomes.
• Bring the right mix of talent, processes and tools to serve our Accounts underpinned by: A team of skilled financial professionals, an advanced automation and AI strategy and tools as well as high-quality financial information.
• Drive a mindset that encourages collaboration.
• Create opportunities for our people to become more rounded Finance professionals.
• Drive finance-wide change readiness, stakeholder engagement, and adoption strategies.
• Build relationships and partner across Finance, Technology, Account & Engagement Teams, Business Leadership, Enablement functions and third party  suppliers to provide seamless support.
• Lead improvement initiatives for financial systems (e.g., Mercury, Dynamics), ensuring enhancements are aligned with business needs and drive efficiency.
• Drive consistency and standardization of the Accounts support model where this makes sense, and will deliver optimization and efficiencies.
• Deliver Mercury support and usability enhancements; support for other financial systems and tools.
• Deliver globally consistent training on new systems, processes, and advisory skills.
• Champion the use of advanced automation strategies and tools to optimize financial processes.
• Drive innovation in financial support models, including tech pricing, costing solutions, and controls improvements.

Core Competencies:

• Strategic Thinking: Ability to translate enterprise strategy into actionable plans and drive long-term value.
• Change Leadership: Proven capability to lead transformation, inspire teams, and champion new ways of working.
• Financial Acumen: Deep understanding of financial principles, US GAAP, and advisory finance models.
• Stakeholder Management: Strong relationship-building skills with internal clients, Account teams, and cross-functional partners.
• Program & Project Management: Expertise in orchestrating complex, cross-functional initiatives and delivering results.
• Innovation & Automation: Track record of driving process improvements and leveraging technology for efficiency.
• Communication: Exceptional written and verbal communication skills; able to influence at all levels.
• Team Development: Ability to build, mentor, and develop high-performing finance teams.
• Agility: Comfortable operating in a dynamic, fast-paced environment and adapting to change.
• Data-Driven Decision Making: Skilled in using analytics and financial data to inform decisions and measure impact.

Qualifications

• Proven experience in finance transformation, strategic finance support, or a similar leadership role in a global organization.
• Strong track record of leading change, building high-performing teams, and delivering complex programs.
• Expertise in financial systems (e.g., Mercury, Dynamics) and process optimization.
• Excellent stakeholder management, communication, and influencing skills.
• Ability to operate at both strategic and operational levels.
• Bachelor’s degree in Finance, Accounting, Business, or related field; advanced degree or professional certification preferred.

The upcoming Eastern General Hospital (EGH) aims to provide excellent healthcare and promote healing centred around each person. When operational, EGH will provide a comprehensive range of inpatient and outpatient clinical specialties and healthcare services, covering emergency, acute and secondary care. EGH's vision is to be a hospital for the community and a great workplace for staff. It seeks to do so by harnessing innovative technologies inpatient care, journeying closely with patients and the community to lead healthier and more fulfilling lives, and being an employer of choice that empowers staff in their careers.

We are seeking a dynamic and proactive individual to join our team in Perioperative Services. You will support the planning and development of surgical and procedural scheduling systems to ensure efficient resource utilisation and optimal patient care pathways. Key responsibilities include developing workflows, standard operating procedures, and communication protocols, as well as supporting digital-first initiatives for scheduling and patient communications. You will also support daily operations, provide secretariat support for meetings, and coordinate cross-functional initiatives to enhance service delivery.

The role encompasses strategic planning responsibilities,including supporting the development of work instructions and resource and manpower planning. You will play a pivotal role in staff development by training new frontline staff. Over time, you will progress to leading, developing and inspiring them in their careers. A key aspect of this position involves fostering a patient-centric culture that drives the department towards delivering exceptional care and experience for our patients. The role also includes supporting the hospital's Operational Readiness, Activation and Transition (ORAT) efforts and collaborate across departments to build a seamless healthcare delivery system from the ground up.

Requirements:

• Bachelor’s degree in any discipline with at least 2 years of related experience
• Healthcare and staff management experience will be an advantage
• Knowledge and skill in design thinking, change management, project management, technology adoption and process methodologies will be preferred
• Possess excellent communication and interpersonal skills with the ability to engage various stakeholders in a fluid environment and a growing organisation with multi-generational staff
• Teamplayer, highly motivated and action-oriented with excellent planning, analytical and critical thinking skills
• Ability to work independently and under pressure, adapt to change and manage challenges in a fast-paced healthcare environment

The upcoming Eastern General Hospital (EGH) aims to provide excellent healthcare and promote healing centred around each person. When operational, EGH will provide a comprehensive range of inpatient and outpatient clinical specialties and healthcare services, covering emergency, acute andsecondary care. EGH's vision is to be a hospital for the community and a great workplace for staff. It seeks to do so by harnessing innovative technologies inpatient care, journeying closely with patients and the community to leadhealthier and more fulfilling lives, and being an employer of choice that empowers staff in their careers.

We are seeking a dynamic and proactive individual to join our teamin the Emergency Department (ED). In this role, you will be instrumental in supporting the planning and operational excellence of the emergency departmentto ensure optimal patient care delivery and experience. You will work together with the team and collaborate closely with clinicians and stakeholders to establish comprehensive patient journey maps and workflows, gathering clinical and operational inputs to optimise resources and manpower. Additional responsibilities include supporting daily departmental operations, providing secretariat support for meetings and events, and coordinating cross-functional initiatives to enhance service delivery.

The role encompasses strategic planning responsibilities, including supporting the development of work instructions and resource and manpower planning. You will play a pivotal role in staff development by training new frontline staff. Over time, you will progress to leading, developing and inspiring them in their careers. A key aspect of this position involves fostering a patient-centric culture that drives thedepartment towards delivering exceptional care and experience for all ED patients. The role also includes supporting the hospital's Operational Readiness, Activation and Transition (ORAT) efforts and collaborating across departments to build a seamless healthcare delivery system from the ground up.

Requirements:

• Bachelor’s degree in any discipline with at least 2 years of related experience
• Healthcare and staff management experience will be an advantage
• Knowledge and skill in design thinking, change management, project management, technology adoption and process methodologies will be preferred
• Possess excellent communication andinterpersonal skills with the ability to engage various stakeholders in a fluid environment and a growing organisation with multi-generational staff
• Team player, highly motivated and action-oriented with excellent planning, analytical and critical thinking skills
• Ability to work independently and under pressure, adapt to change and manage challenges in a fast-paced healthcare environment

The upcoming Eastern General Hospital (EGH) aims to provide excellent healthcare and promote healing centred around each person. When operational, EGH will provide a comprehensive range of inpatient and outpatient clinical specialties and healthcare services, covering emergency, acute and secondary care. EGH's vision is to be a hospital for the community and a great workplace for staff. It seeks to do so by harnessing innovative technologies inpatient care, journeying closely with patients and the community to lead healthier and more fulfilling lives, and being an employer of choice that empowers staff in their careers.

We are seeking a dynamic and proactive individual to join our teamin the Emergency Department (ED). In this role, you will be instrumental insupporting the planning and operational excellence of the emergency department to ensure optimal patient care delivery and experience.  You will work together with the team and collaborate closely with clinicians and stakeholders to establish comprehensive patient journey maps and workflows, gathering clinical and operational inputs to optimise resources and manpower. Additional responsibilities include supporting daily departmental operations, providing secretariat support for meetings and events, and coordinating cross-functional initiatives to enhance service delivery.

The role encompasses strategic planning responsibilities, including supporting the development of work instructions and resource and manpower planning. You will play a pivotal role in staff development by training new frontline staff. Over time, you will progress to leading, developing and inspiring them in their careers. A key aspect of this position involves fostering a patient-centric culture that drives the department towards delivering exceptional care and experience for all ED patients. The role also includes supporting the hospital's Operational Readiness, Activation and Transition (ORAT) efforts and collaborating across departments to build a seamless healthcare delivery system from the ground up.

Requirements:

• Bachelor’s degree in any discipline with at least 2 years of related experience
• Healthcare and staff management experience will be an advantage
• Knowledge and skill in design thinking, change management, project management, technology adoption and process methodologies will be preferred
• Possess excellent communication and interpersonal skills with the ability to engage various stakeholders in a fluid environment and a growing organisation with multi-generational staff
• Team player, highly motivated and action-oriented with excellent planning, analytical and critical thinking skills
• Ability to work independently and under pressure, adapt to change and manage challenges in a fast-paced healthcare environment

Job Summary:

The Lead Technical Manager will be responsible for managing a group of Technical Officer for security equipment installation, testing, commissioning and system programming in accordance to required standards.

Job Responsibilities:

• Oversee the whole process of service cum maintenance workflow.
• Front line contact with client representatives on all service/maintenance related issues.
• Lead a team of service team members.
• Prepare service scope and develop service plans, define resource loading, skill requirements, tracking milestones and metrics.
• Determine new, creative ways to employ teams on service deliveries and distribute responsibilities.
• Manage day-to-day client interactions and expectations for optimal results
• Continually seek and capitalize upon opportunities to increase customer satisfaction and deepen client relationships.
• Possess a knowledge base of each client's business, organization and objectives.
• Be responsible for operationally managing multiple aspects of the team.
• Must be a team player.
• Ensure smooth progress and timely delivery and completion of maintenance commitments to clients
• Perform a wide variety of technical and non-technical tasks.
• Enhance current documentation of all infrastructure components and operation processes.
• Track and identify the new opportunities to improve our methodology and training offerings.
• Build technical relationship with prospects or existing/new customers.
• Sets targets, implement guidelines, and assists with any issues the team member may have.
• Communicates effectively with clients to identify needs and evaluate alternative technical solutions and strategies.
• Handle customer complains.
• Participate in all programs and enforces all policies relating to performance evaluations and career development planning.
• All other duties as assigned by management.

Job Requirements:

• Minimum 6 years related experience with demonstrable record of success
• Good communicator with excellent coordination skills
• Ability to work with multiple discipline projects
• Committed individual with great initiative and strong problem-solving skills
• Diploma or Degree in Electrical / Mechanical Engineering/Computer Science or its equivalents
• Possess good leadership and organizing abilities
• Experience in the Security and CCTV industry and exposure to products and operations will be an added advantage

Responsibilities:

Asset and Liability Management application

• Plan technical deliverables (including system enhancements and upgrades) to meet project requirements within the allocated budget and schedule.

• Collaborate across multiple application teams to manage technical dependencies and oversee the development of required enhancements.

• Plan, monitor, and manage risks and issues related to technical delivery.

• Provide regular technical delivery status updates to the Project Manager (PM), Program Manager, and Team Lead.

• Partner with System Analysts, Functional Business Analysts, and SMEs to gather, understand, and finalize functional and technical requirements.

• Provide system inputs during the specification phase (e.g., effort estimation, high level delivery plan, impact assessment).

• Work closely with Architects and Development Leads to ensure solution design adheres to enterprise architecture principles, security, and control standards.

• Partner with the Test Manager to ensure successful completion of System Integration Testing (SIT), User Acceptance Testing (UAT), performance/load testing, and application security testing with high quality outcomes.

• Prepare and manage the technical implementation plan across application teams, coordinating activities to ensure smooth production cutover and effective post implementation support.

• Escalate issues that may impact the project schedule in a timely manner and propose viable workarounds or resolutions.

Requirements:

Education:

• Bachelor's degree in Computer Science, Engineering, or a related field.

• Relevant professional or technical certifications are advantageous but not mandatory.

• Strong knowledge of SAS tools and SAS development background; experience with SAS Viya is preferred.

• Working experience on Linux platforms is preferred.

Leadership & Soft Skills

• Experience leading technical delivery teams in complex enterprise environments.

• Strong stakeholder management skills, especially when engaging senior RISK management stakeholders.

• Strong communication skills with both technical and non technical stakeholders.

• Results driven, proactive, and able to manage concurrent initiatives in fast paced environments.

Technical Skills & Experience

• Strong technical knowledge of SAS and Linux platforms.

• Good business domain knowledge in at least one area (e.g., Treasury, Retail Banking).

• More than 15 years of proven experience in developing and delivering global or regional IT capabilities within a multinational or regional organization, with experience in managing budgetary responsibilities.

• Over 8 years of leadership experience managing IT delivery teams.

• Strong communication skills with technical stakeholders.

• Experience in the banking industry is preferred.

• Experience in implementing large scale, high availability applications or leading major project implementations.

• Knowledge and experience with service oriented technologies.

• Results oriented with a strong focus on delivery.

• At least 8 years of hands on systems development experience, including coding, creating functional and technical specifications, system development, and testing.

• Solid understanding of the software development lifecycle (SDLC).

• Highly effective in communicating with technical stakeholders and proficient in communicating with non technical stakeholders.

• Strong problem solving skills, analytical capabilities, systems thinking, and solution design skills.

Key Domain/ Technical Skills
• SAS and Linux platforms.

• Business domain knowledge in at least one area (e.g., Treasury, Retail Banking).

• Solid understanding of the software development lifecycle (SDLC).

• Shadows the Technical Manager and/or Senior Technical Manager and/or Technical Director as and when required.
• Leads the technical team to support construction team for all design matters including shop drawings review and production.
• Reviews all technical documentation and drawings of the Project works.
• Works closely with the appointed Consultants and construction team on designs and project deliverables to enhance site efficiency and constructability.
• Leads on the design approval from the Authority/Agency including URA, BCA, LTA, PUB etc for the Project works.
• Manages design approval process in a timely manner to resolve all technical issues
• Ensure strict compliance of the design in accordance with the contractual requirements
• Ensures the distribution of all the approved and latest drawings and other relevant documents to the relevant parties
• Leads the technical team to work closely with in-house BIM team and resolves all clarifications on technical requirements pertaining to the Project works
• Identifies and highlights to KTC management and project team of any potential risks or issues that will impact Project performance
• Prepares and presents design progress status and slides to KTC management, project team and Client as and when required.
• Strong coordination and collaboration with other disciplines (i.e. Architectural, MEP, BIM etc.) on design to ensure delivery of high quality outcome
• Supports tender team and prepares technical tender documents as per specifications for bidding of civil and structural engineering projects as and when assigned.
• Attend Progress Meetings, Technical Meetings, Coordination Meetings, Site Meetings etc.

Requirements

• Minimum 8 years of design experience or design management experience (with at least 3 years of design experience)
• Professional Engineering Board (PEB) recognized degree in Civil Engineering

1. Customer Onboarding & Activation

• Lead onboarding for new enterprise customers
• Configure platform setup aligned to client needs (brands, categories, keywords, dashboards, etc.)
• Conduct training sessions for different stakeholder groups (CMI, Brand, Digital, Content teams)
• Ensure customers reach “first value” quickly (early insights, dashboards, reports)

2. Use Case Discovery & Solutioning

• Work closely with clients to understand:Business objectivesKey questions (e.g., trends, content strategy, competition, innovation)
• Translate these into clear platform use cases
• Guide clients on how to leverage Convotrack.ai for:Social intelligenceContent strategyConsumer insightsCampaign analysis
• Act as a consultative partner, not just a platform trainer

3. Adoption & Engagement Management

• Drive regular usage of the platform across teams
• Track usage metrics (logins, queries, reports generated, etc.)
• Identify drop-offs or low adoption areas and proactively intervene
• Run periodic check-ins, demos, and refresh training sessions

4. Insight Delivery Support

• Support clients in extracting meaningful insights from the platform
• Assist in framing outputs for business decisions (presentations, summaries, narratives)
• Ensure clients can independently derive value over time

5. Account Growth & Expansion

• Identify opportunities to expand within the account:New teams (e.g., Insights → Brand → Digital → R&D)New use casesAdditional markets / brands
• Partner with Sales to drive upsell and cross-sell opportunities
• Act as the internal champion for account growth

6. Client Relationship Management

• Serve as the primary point of contact post-sale
• Build strong relationships with key stakeholders
• Run governance cadences (weekly syncs, monthly reviews, QBRs)
• Ensure high customer satisfaction and trust

7. Feedback Loop to Product & Data Teams

• Capture client feedback, feature requests, and pain points
• Work with Product/Engineering to: Resolve issues Improve usability Prioritize enhancements
• Advocate for client needs internally

Key Outcomes / KPIs

• Time to First Value (TTFV)
• Platform Adoption Metrics (active users, usage frequency)
• Customer Retention / Churn
• Net Revenue Retention (NRR) contribution
• Expansion Revenue / Upsell pipeline
• Customer Satisfaction (CSAT / NPS)
• Number of active use cases per account

Skill Set Required

Core Skills

• Strong client-facing and communication skills
• Ability to translate business problems into product solutions
• Analytical thinking (comfortable with data, insights, storytelling)
• Project management and stakeholder coordination

Technical / Product Understanding

• Ability to understand and explain platform capabilities
• Comfort with dashboards, data tools, and AI-driven insights platforms

Consultative Mindset

• Think like an insights partner, not a support executive

Ability to guide clients on “what to do”, not just “how to use

Loh Chiang Soon (R1873093)

Business Edge Personnel Services Pte Ltd (96C4864)