Total 452 Manager it analyst job vacancies

We are seeking an experienced Senior Account Manager to manage and grow a portfolio of accounts within the IT logistics sector. The successful candidate will be responsible for maintaining strong customer relationships, driving account growth, and ensuring commercial success across assigned accounts.

This role offers the opportunity to work closely with senior leadership, inherit an established portfolio of active accounts, and develop towards a future leadership position.

Key Responsibilities

• Manage assigned customer accounts and serve as the primary commercial contact.
• Build and maintain strong relationships with customers and key stakeholders.
• Oversee account pricing, contract management, service scope, and issue resolution.
• Onboard new customers and ensure smooth account transitions and implementation.
• Identify opportunities to grow existing accounts through service expansion and new business opportunities.
• Monitor account profitability, pricing, billing matters, and receivables.
• Work closely with Operations and Sales Operations teams to ensure successful service delivery.
• Prepare and maintain sales forecasts, pipeline updates, and account reports.
• Support continuous improvement initiatives and contribute to business growth.

Requirements

• Minimum 5 years of account management experience within freight forwarding, logistics, supply chain, or related industries.
• Strong customer relationship management and stakeholder engagement skills.
• Good commercial awareness with experience in pricing, margins, contracts, and negotiations.
• Strong organisational skills with the ability to manage multiple accounts effectively.
• Proficient in CRM systems and sales forecasting.
• Experience in IT logistics, Importer/Exporter of Record (IOR/EOR), or related value-added logistics services will be an advantage.
• Strong communication and interpersonal skills.

email- lucas.chang@swiftsearchglobal.com
whatsapp - 93392324

EA Personnel Name: Lucas Chang
EA Personnel No: R1874043
EA License No: 18C9495

Working Day: Mon to Fri

Working Hours: 9am - 6pm

Office Location: Bukit Merah

Salary: $3,000 - $4,200

Responsibilities:

• Prospect, identify and establish new customers.
• Plan and execute sales strategies to achieve the sales quota.
• Effectively manage and drive the sales cycle from prospection.
• Engage and develop a strong network with decision-makers/key influencers within the customer community and vendor community.
• Collect, track, and analyze large amounts of data.
• Other tasks and projects as assigned by Reporting Manager or Management

Requirements:

• Diploma/Degree in IT/Engineer or Business Administration.
• Prior experience in Sales

Kelly Chong Reg No:R26161160

The Supreme HR Advisory Pte Ltd EA No: 14C7279

Responsibilities

• Partner with the Head of Internal Audit to shape and execute the regional IT audit plan, focusing on key technology and security risks.
• Perform risk assessments across IT infrastructure, systems, and applications to identify priority audit areas.
• Lead and conduct end-to-end IT audits, covering infrastructure, cybersecurity, access controls, and system configurations.
• Mentor and guide junior auditors, supporting knowledge development in IT audit and strengthening team capabilities.
• Evaluate the design and effectiveness of internal controls within technology environments, ensuring alignment with policies and regulatory standards.
• Identify control gaps and risk exposures, and drive follow-up actions to ensure timely remediation.
• Prepare comprehensive and well-structured audit reports, providing actionable recommendations to management.
• Coordinate and oversee audit activities across regional offices, ensuring consistency in methodology and reporting standards.
• Engage with internal stakeholders including IT, Risk, and Compliance teams, as well as external auditors and regulators where required.
• Contribute to continuous improvement initiatives, including enhancing audit methodologies, leveraging data analytics, and adopting automation tools.

Requirements

• Degree in Accounting, Finance, Information Systems, or a related field, with relevant certification (e.g. CISA or equivalent preferred).
• At least 7 years of experience in IT audit / technology risk, with strong exposure to infrastructure and IT security environments.
• Familiarity with regulatory frameworks in a financial services or MAS-regulated environment is advantageous.
• Strong stakeholder management skills with the ability to handle regional responsibilities and travel when required.

Please submit your updated resume in Word format by using the Apply Now Button.
We regret that only shortlisted candidates will be notified.
Email resume to ken.ng@peopleprofilers.com

People Profilers Pte Ltd, 20 Cecil Street,#08-09, PLUS Building, Singapore 049705.
Tel: 6950 9724

http://www.peopleprofilers.com
EA License Number: 02C4944
Registration Number: R1872398

Posting Personnel: Ng Jwee Ken

Position: Senior Key Account Manager – IT Logistics 
Salary: $5,000 – $6,000 
Working Hours: Mon – Fri | 9am - 6pm
Location: Telok Ayer

Responsibilities 

• Own the portfolio of IT vertical accounts end-to-end on the commercial side: relationships, rates, scope, escalations and growth. 
• Receive newly won accounts from the business development team and onboard them properly – quickly assigning ownership, introducing the team, and putting a maintenance plan in place. 
• Grow accounts through lane expansion, new geographies and value-added scope-ups (IOR/EOR, ITAD). 
• Identify and pursue opportunities within your book. 
• Protect margins and cash. 
• Quote with discipline, manage scope creep, keep an eye on billing and ageing receivables on accounts. 
• Flag anything that risks profitability or collection. 
• Work closely with the SOE and operations teams on quotations and execution.
• Forecast, report & maintain visibility on revenue, pipeline conversion and expected workload for own accounts.

Requirements

• 5 years in account management within freight forwarding, logistics or supply chain.
• Experience managing customer accounts directly, including commercial discussions, service issues, escalation handling and follow-up with key stakeholders.
• Experience handling freight/logistics quotations, rate negotiation, margin management, contract terms and commercial pricing discussions.

Email: supreme.jacksontan@gmail.com

Tan Yong Zhi (Jackson) | Reg: R24124461

The Supreme HR Advisory Pte. Ltd | EA No: 14C7279

Responsibilities

• Partner with the Head of Internal Audit to shape and execute the regional IT audit plan, focusing on key technology and security risks.
• Perform risk assessments across IT infrastructure, systems, and applications to identify priority audit areas.
• Lead and conduct end-to-end IT audits, covering infrastructure, cybersecurity, access controls, and system configurations.
• Mentor and guide junior auditors, supporting knowledge development in IT audit and strengthening team capabilities.
• Evaluate the design and effectiveness of internal controls within technology environments, ensuring alignment with policies and regulatory standards.
• Identify control gaps and risk exposures, and drive follow-up actions to ensure timely remediation.
• Prepare comprehensive and well-structured audit reports, providing actionable recommendations to management.
• Coordinate and oversee audit activities across regional offices, ensuring consistency in methodology and reporting standards.
• Engage with internal stakeholders including IT, Risk, and Compliance teams, as well as external auditors and regulators where required.
• Contribute to continuous improvement initiatives, including enhancing audit methodologies, leveraging data analytics, and adopting automation tools.

Requirements

• Degree in Accounting, Finance, Information Systems, or a related field, with relevant certification (e.g. CISA or equivalent preferred).
• At least 7 years of experience in IT audit / technology risk, with strong exposure to infrastructure and IT security environments.
• Familiarity with regulatory frameworks in a financial services or MAS-regulated environment is advantageous.
• Strong stakeholder management skills with the ability to handle regional responsibilities and travel when required.

Please submit your updated resume in Word format by using the Apply Now Button.
We regret that only shortlisted candidates will be notified.
Email resume to ken.ng@peopleprofilers.com

People Profilers Pte Ltd, 20 Cecil Street,#08-09, PLUS Building, Singapore 049705.
Tel: 6950 9724

http://www.peopleprofilers.com
EA License Number: 02C4944
Registration Number: R1872398

Posting Personnel: Ng Jwee Ken

Location: Bugis
IT industry
Mon to Fri 9am to 6pm
Career advancement

Job Description

HRIS

• Oversee HRIS operations, system enhancements, reporting, and HR digitalization initiative
• Lead the process transformation and digitalise our current traditional filing and processes.
• Update and maintain HRIS to ensure HR records are accurate, current, and compliant (employee movements, contract changes, personal particulars, benefits, etc.).
• Support HR reporting and data accuracy for audits, management reporting, and operational needs.

Recruitment

• Recruitment-Lead end-to-end hiring process from job posting, candidate sourcing, interviews, offer management, to onboarding completion
• Develop and implement HR policies and procedures that align with company values, Singapore labour laws, HR policies, and regulatory standards

Only shortlisted candidates will be notified

Please submit your updated resume in MS format by using the APPLY NOW BUTTON.

Alternatively, you may also email your resume to us at emily.fong@atomrecruit.com

Emily Fong
Senior Talent Specialist
Atomrecruit Pte. Ltd.
MOM EA License No.: 15C7443
EA Personnel Reg No.: R1768368

Working Day: Mon to Fri

Working Hours: 9am - 6pm

Office Location: Bukit Merah

Salary: $3,000 - $4,200

Responsibilities:

• Prospect, identify and establish new customers.
• Plan and execute sales strategies to achieve the sales quota.
• Effectively manage and drive the sales cycle from prospection.
• Engage and develop a strong network with decision-makers/key influencers within the customer community and vendor community.
• Collect, track, and analyze large amounts of data.
• Other tasks and projects as assigned by Reporting Manager or Management

Requirements:

• Diploma/Degree in IT/Engineer or Business Administration.
• Prior experience in Sales

Kelly Chong Reg No:R26161160

The Supreme HR Advisory Pte Ltd EA No: 14C7279

• Build and expand the partner network by developing new relationships while strengthening existing ones in Singapore.
• Oversee and grow a portfolio of partners to achieve sustainable revenue and margin growth.
• Position the company as a trusted cybersecurity advisor by educating partners on solutions and value propositions.
• Uncover new opportunities for collaboration across client subsidiaries and business units.

Requirements:

• Diploma in Business, Information Technology, or related field.
• At least 2 years of experience in in B2B sales, IT channel management, or account management.
• Proven track record in solution sales, preferably in cybersecurity or distributor environment.
• Strong relationship management, communication, and presentation skills, with the ability to work independently.

If you are keen to apply for the position, kindly email your detailed resume in MS Word to hr@recruit-expert.com

Please note that only shortlisted candidates will be notified.

For more job opportunities, please visit our website at www.recruit-expert.com

EA Licence: 19C9701

Registration: R21100996

Let’s care for tomorrow.

Your ambitions. Your dreams. Your tomorrow

Whether it’s aircraft, international business or offshore wind parks, Allianz Commercial has an extensive range of risks covered when it comes to protecting businesses. 

We are looking for a Regional Head of IT, Asia, based in Singapore.

The Impact You Will Have

As the Regional Head of IT, Asia, you are responsible for driving strategic IT initiatives aligned with the region's growth strategy. This includes transparent communication with region management on significant IT changes, leading the adoption and integration of Generative AI technologies, managing application portfolio renewal and decommissioning as appropriate, and overseeing IT cost management.

The role also provides leadership for GenAI projects, contributes to rapid productivity initiatives, and steers the IT operations and delivery of Allianz Technology of the region. The roles collaborates with senior management and AZT to implement strategic initiatives, optimize delivery models, streamline processes, and address IT legacy challenges.

Some of your specific responsibilities could include:

• Regional IT Strategy Alignment: Drive strategic IT initiatives aligned with regional growth strategies and maintain regular communication with regional and global management on IT changes, developments, and strategic priorities.
• IT Cost Optimization: Implement a region-specific IT cost optimization strategy that ensures sustainable growth, operational efficiency, and alignment with business priorities while maintaining innovation and service quality.
• AI Adoption & Change Management: Lead AI adoption across the region, prioritizing use cases with business stakeholders, driving implementation with Allianz Technology, and ensuring compliance with regulatory and ethical standards. Champion AI innovation to enhance operations, customer experience, and business value.
• Allianz Technology Steering: Oversee IT operations and delivery in collaboration with Allianz Technology, ensuring alignment with global strategies, optimizing delivery models, addressing legacy challenges, and driving initiatives like AZ Works.
• Compliance & Workplace Stability: Ensure compliance with local regulatory IT requirements and external audits. Maintain a robust IT workplace setup aligned with the Global Workplace strategy and enterprise tool landscape.
• IT Innovation & Legacy Transformation: Oversee application portfolio renewal and legacy platform transformation to modern, innovative solutions, piloting use cases with external vendors and aligning with global IT strategy and Enterprise Architecture.
• Leadership & Collaboration: Collaborate with senior management to set strategic priorities, drive execution of key initiatives, and provide visionary leadership for IT and AI-driven innovation across the region.

What You’ll Bring to the Role

• Management &Leadership Skills: Proven experience in IT management, strategic planning, and change management (7–10 years minimum).
• Technical Expertise: Strong IT professional background, preferably in the financial services sector.
• Stakeholder Management: Skilled in engaging and managing relationships with diverse stakeholders.
• Global Team Leadership: Experience in working internationally and remotely managing global teams (7–10 years minimum).
• Project Management: Proficiency in project management, including budget and resource management (7–10 years minimum).
• Solution-Oriented Approach: Focused on delivering effective and innovative solutions.
• Communication &Presentation: Strong skills in communication, presentation, and influencing across various levels.
• AI: The ability to ensure ethical AI practices and stay updated with emerging AI technologies will be key to maintaining a competitive advantage.

What’s in it for you?

Let’s care about everything that makes you, you

We are committed to nurturing an inclusive environment where everyone feels they belong. We offer a hybrid working model, which recognizes the value of striking a balance between in-person collaboration and remote working.  Please feel free to discuss flexible working arrangements with us.

Let’s care for your financial wellbeing

We believe in rewarding performance with a great compensation and benefits package (details vary by location), including a generous bonus scheme and pension.

Let’s care for your opportunities to progress

From career development and digital learning programs to international career mobility, we offer lifelong learning for our employees worldwide and an environment where innovation, delivery and empowerment are fostered.

Let’s care for life’s twists and turns

From our support for flexible working, health and wellbeing (including private healthcare and generous parental leave benefits), to helping people return from career breaks with experience that nothing else can teach. We've got your back.

Let’s care for our society and our planet

With opportunities to be engaged in shaping a future that is safe, inclusive and sustainable, we care for the tomorrows of our people, our industry and our clients.

Care to join us?

Allianz Commercial is the center of expertise of Allianz Group, insuring mid-sized businesses, large enterprises, and special risks. Our customers include top consumer brands, financial institutions, industry leaders, the global aviation and shipping industries, as well as family-owned and medium-enterprises. We also cover unique risks such as offshore wind farms, infrastructure projects and film productions. Our clients trust us to provide a wide range of traditional and alternative risk transfer solutions, outstanding risk consulting and multinational services, and seamless claims handling. AllianzCommercial helps customers to prepare for what's ahead.

Learn more about careers at Allianz Commercial by clicking https://careers.allianz.com/global/en

Learn more about Allianz Commercial by clicking https://commercial.allianz.com/about-us/about-allianz-commercial.html

At Allianz, we stand for unity: we believe that a united world is a more prosperous world, and we are dedicated to consistently advocating for equal opportunities for all. And the foundation for this is our inclusive workplace, where people and performance both matters, and nurtures a culture grounded in integrity, fairness, inclusion and trust.

We therefore welcome applications regardless of ethnicity or cultural background, age, gender, nationality, religion, social class, disability or sexual orientation, or any other characteristics protected under applicable local laws and regulations.

Join us. Let's care for tomorrow.

People with disabilities:

We want to give all our candidates the best opportunity to succeed.  If you need any adjustments to be made during the application and selection process, please email agcsglobalcareers@allianz.com

Recruitment Agencies:

Allianz Commercial has an in-house recruitment team, which focuses on sourcing great candidates directly.  Allianz Commercial does not accept unsolicited resumes from agency or search firm recruiters.  Fees will not be paid in the event a candidate submitted by a recruiter without an agreement in place is hired.  When we do use agencies, we have a PSL in place, so please do not contact managers directly.  Failure to comply could/may result in the disqualification of the candidates and/or the termination of our contract and/or fees not being paid.

We are looking for a Change Manager, and your scope is as follows:

Job Description:

• Establish overall Change Approach to engage our stakeholders to drive awareness, commitment and adoption in assigned projects.
• Identify areas of change through Change Impact Analysis within assigned projects.
• Create, manage and execute change communication activities to deliver impactful communication and meaningful messaging for various target audience.
• Support training efforts through effective design and delivery of training programme.
• Ensure that stakeholders are ready for change.

Job Requirements:

• Tertiary qualification preferably in change management-related, organisation development-related or communications-related fields.
• Minimum 3 years of relevant work experience, preferably with 1-2 years of experience in change management and organisation development in public or large organisations.
• Effective presentation and written and oral communication skills
• Effective stakeholder and project management skills.
• Able to understand processes, identify impacted areas and stakeholders and address them accordingly. Preferably with an understanding of the system development life cycle (SDLC) and its characteristics, and preferably have professional training or certification in change management methodologies, such as PROSCI.

This will be a 2-years direct contract position.

Responsibilities

• Management of product lifecycle roadmap.
• Research and analysis of market demand and trends in order to innovate and conceptualise potential products or features.
• Illicit business requirements, write user stories and prioritise product backlog.
• Record reference user journeys as well as content voice and copy to craft the product experience.
• Deliver product releases within budget and on schedule.
• Execute go-to-market, product adoption and usage strategies.

Requirements

• Strong in Agile development methodologies, CI/CD practices, Cloud application infrastructure, REST API technology, OAuth 2.0 framework.
• Knowledge of systems and business processes within SAP Supply Chain or equivalent.
• Understanding of modern digital concepts around digital identity (sovereign or self-sovereign), data privacy and protection, and two-sided market model.
• Able to manage ambiguity, put across sophisticated concepts in an understandable manner.
• Able to influence partners across organisational boundaries.
• Knowledge of logistics and trade industry advantageous.

Ethos Search Associates Pte. Ltd.

EA License No: 13C6655

EA Reg No: R1988580 Jacky Chong

About TikTok
TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and we also have offices in New York City, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.

Why Join Us
Inspiring creativity is at the core of TikTok's mission. Our innovative product is built to help people authentically express themselves, discover and connect – and our global, diverse teams make that possible. Together, we create value for our communities, inspire creativity and bring joy - a mission we work towards every day.

We strive to do great things with great people. We lead with curiosity, humility, and a desire to make impact in a rapidly growing tech company. Every challenge is an opportunity to learn and innovate as one team. We're resilient and embrace challenges as they come. By constantly iterating and fostering an "Always Day 1" mindset, we achieve meaningful breakthroughs for ourselves, our company, and our users. When we create and grow together, the possibilities are limitless. Join us.

Diversity & Inclusion

TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.

Responsibilities
About Team

IT Enterprise Solution Product Design Team is responsible for supporting the entire lifecycle of IT product design. This includes but is not limited to, participating in early-stage user research and requirement analysis, outputting and iterating design solutions, executing and implementing designs, conducting testing, validating designs post-release, following up on feedback, and supporting product commercialization efforts. The team also handles product-related brand promotion and operational design work.

Responsibilities

1. Provide professional training and guidance to designers, establishing work standards and design delivery requirements.

2. Recruit and select top talent, building a highly skilled and efficient design team.

3. Develop a robust and comprehensive knowledge base of IT business, leveraging deep business insights to maximize design effectiveness.

4. Formulate the medium- to long-term strategic planning for the design team in alignment with departmental goals and strategies.

5. Solve complex design challenges, distilling clarity from intricate contexts, identifying core issues, and delivering practical and effective solutions.

6. Approach problems from various perspectives, balancing and driving upstream and downstream processes, while fostering clear communication and strong trust-based collaboration with business, product, and R&D teams.

Qualifications
Minimum Qualifications

1. Bachelor’s degree or higher in Design, Computer Science, or a related field.

2. 3+ years of experience in UX, Product, or Service Design.

3. Professional proficiency in Mandarin, including demonstrated ability to communicate product features and manage business requests for stakeholders in Mainland China.

4. Experience collaborating with product and engineering teams to define requirements, resolve design constraints, and deliver enterprise product solutions.

5. Highly self-motivated and driven, with a commitment to continuously raising design standards and quality.

Preferred Qualifications

1. Proven experience in leading design teams.

2. Strong logical thinking and modeling capabilities, with the ability to uncover underlying issues rather than focusing on surface-level symptoms.

3. A high capacity for learning, with the ability to quickly acquire and understand new fields and knowledge.

4. A deep passion for design and a love for life.

Job Title

IT Sales Account Manager – Software Solutions & Managed Services

Occupation

KEY ACCOUNT MANAGER (SALES)

Job Description & Requirements

Department: Sales & Business Development

Reports To: Sales Director / Head of Sales

Job Summary:

We are seeking a driven and experienced IT Sales Account Manager with a background in both software solution sales and IT managed services. This role is responsible for managing and expanding enterprise accounts by delivering value-driven technology solutions and services. The ideal candidate combines deep understanding of customer needs with the ability to sell complex software offerings and IT service models in a consultative, strategic manner.

Key Responsibilities:

Software & Managed Services Sales

• Manage a strategic sales pipeline ranging from $1M and above, spanning enterprise software solutions and IT managed services.
• Drive upsell and cross-sell opportunities for both software products and managed service offerings to increase customer value and solution adoption.
• Collaborate with technical and service delivery teams to develop tailored proposals addressing customer pain points across infrastructure, cloud, security, and end-user services.
• Lead client engagements from initial qualification through to proposal, negotiation, and closure.
• Structure and negotiate contracts for licensing, subscription models, and managed services agreements aligned to customer objectives.
• Maintain high levels of client satisfaction by ensuring smooth onboarding, delivery coordination, and long-term relationship development.

New Business Development & Strategic Growth

• Identify and develop new enterprise opportunities through proactive outreach, partner collaboration, and targeted industry campaigns.
• Support go-to-market initiatives for software platforms and managed service bundles tailored to government and enterprise clients.
• Leverage strategic partnerships and alliances to enhance offerings and expand into new accounts.
• Deliver compelling presentations, product demos, and tailored solution overviews for key stakeholders and decision-makers.

Core Skills & Competencies:

• Enterprise Software & IT Services Sales
• Consultative & Solution Selling Techniques
• Customer Relationship & Key Account Management
• IT Managed Services Offering Familiarity (cloud, infrastructure, support)
• Pre-Sales Engagement & Proposal Development
• Contract Structuring & Commercial Negotiation
• Cross-Functional Collaboration
• Business Needs Analysis & Value Proposition Design
• Excellent Presentation & Communication Skills

Qualifications:

• Bachelor’s degree in Business, Information Technology, or a related field.
• 5+ years of experience in B2B IT sales, with demonstrated success in software solution and managed services sales.
• Proven ability to manage complex sales cycles and close deals in both public and private sectors.
• Familiarity with CRM and sales enablement tools for tracking and pipeline management.
• Strong stakeholder management, negotiation, and strategic account planning skills.

Preferred Experience:

• Background in selling SaaS, PaaS, and managed IT services (e.g., end-user support, cloud infrastructure, security services).
• Experience working within the Microsoft ecosystem (e.g., Microsoft 365, Azure, Dynamics) or equivalent enterprise platforms.
• Familiarity with government and enterprise industries including regulatory, compliance, and procurement processes.
• Understanding of emerging technologies such as AI, automation, and cloud-native solutions in enterprise IT.

This will be a 2-years direct contract position.

Responsibilities

• Lead and mentor junior PM.
• Define standards for discovery, PRDs, experimentation, and product quality.
• Define product strategy and OKRs
• Translate needs into a sequenced and measurable roadmap.
• Conduct market analysis and customer research to identify needs, trends, and opportunities.
• Ensure user needs and feedback are integrated into product planning and development.
• Drive rollout readiness (training, comms, support, feedback loops).
• Champion instrumentation and dashboards for adoption/efficiency/quality.
• Manage risks (privacy/security, data quality, operational readiness).

Responsibilities

• Bachelor's degree in Computer Science, Business, Engineering, or a related field
• Minimum 8 years in product management experience with evidence of shipping outcomes
• Minimum 3 years in leading PMs and cross-functional teams in complex environments
• Strong in Product Discovery, Prioritisation, Metrics, Data-Driven, Stakeholder influence
• Technical literacy to work effectively with engineers on platform, data and integration trade-offs

Ethos Search Associates Pte. Ltd.

EA License No: 13C6655

EA Reg No: R1988580 Jacky Chong

IT Application Manager

Job Overview

We are seeking an experienced IT Application Manager to lead application support, enhancements, and project delivery across a diverse enterprise application landscape. This role is responsible for ensuring high system availability, strong stakeholder engagement, and effective vendor management while driving continuous improvement across core business systems.

Key Responsibilities

Leadership & Team Management

• Lead and manage the IT Application team in delivering application enhancements, operational support, and project initiatives.
• Coach, mentor, and develop team members to meet service standards, productivity targets, and technical competency.
• Promote cross-training and knowledge sharing to reduce key-person dependency across critical systems.

Application Management & Support

• Oversee end-to-end support for enterprise applications (e.g. ERP, CRM, HRMS, WMS), ensuring stability and performance.
• Ensure all application incidents, service requests, problems, and changes are properly managed within agreed SLAs.
• Develop and maintain SOPs, runbooks, and documentation to support operational excellence and risk mitigation.
• Manage user lifecycle activities including onboarding, offboarding, access control, and governance.

Project Delivery & Enhancements

• Lead and support application-related projects including system rollouts, enhancements, and integrations.
• Manage project scope, timelines, risks, and stakeholder expectations to ensure successful delivery.
• Support system migration, testing, validation, cutover planning, and post-go-live stabilisation (hypercare).

Vendor & Stakeholder Management

• Manage external vendors and partners to ensure timely issue resolution and quality delivery.
• Track vendor performance, resource utilisation, and escalate risks proactively.
• Communicate effectively with business stakeholders on system performance, risks, and project updates.

Technical & Integration Oversight

• Support and troubleshoot integrations including APIs and EDI interfaces.
• Interpret technical specifications (e.g. XML, JSON) and coordinate issue resolution across systems.
• Maintain working knowledge of all business applications and ensure team capability across systems.

Continuous Improvement

• Drive adoption of systems and standardisation of processes across business units.
• Identify opportunities to improve system performance, user experience, and operational efficiency.
• Stay updated on emerging technologies, including low-code/no-code platforms, to enhance delivery.

Requirements

• Diploma or Degree in Computer Science, Information Technology, or related discipline.
• Minimum 8 years of relevant IT experience, including leadership in application support and delivery.
• Proven experience managing enterprise applications such as ERP, CRM, HRMS, or WMS.
• Strong experience in vendor management, including offshore teams and service providers.
• Knowledge of API and EDI integrations, with hands-on exposure to tools such as Postman.
• Ability to understand and work with XML/JSON interface specifications.
• Experience in IT service management (ITSM) processes (incident, problem, change management).
• Familiarity with low-code/no-code platforms is an advantage.
• Strong communication and stakeholder management skills across business and technical teams.
• Ability to manage multiple priorities in a fast-paced environment.

Preferred Experience

• Exposure to supply chain, demand planning, or operational systems.
• Experience in regional or multi-country system rollouts.
• Proven track record in driving system stability, uptime, and continuous improvement initiatives.

Key Competencies

• Leadership and team development
• Stakeholder management
• Problem-solving and analytical thinking
• Project and vendor management
• Communication and collaboration

WOLA RECRUITMENTPTE. LTD. (23C1703)
EA Personnel No:R21100547 ; EA Personnel Name:KIT WEE LEX