At Powerzone H2 Technologies Pte Ltd, we are dedicated to delivering excellence in our industry. We are seeking a capable, proactive, and highly organized Customer Service Executive to bridge the gap between our clients, internal technical teams, and management. If you thrive in a dynamic environment, love streamlining processes, and pride yourself on exceptional client relationship management, we want you on our team.
Job Summary
The Customer Service Executive will play a pivotal role in managing the end-to-end lifecycle of customer accounts—from initial inquiry and contract vetting to order fulfilment, delivery, and after-sales support. You will serve as a key coordinator between clients, suppliers, and internal departments (Sales, Operations, Finance, and Directors) to ensure seamless operations and high customer satisfaction.
Key Responsibilities
1. Sales & Order Management
• End-to-End Order Processing: Handle the generation and processing of quotations, sales agreements, Purchase Orders (PO), Proforma Invoices (PI), Delivery Orders (DO), packing lists, and invoicing.
• Inquiry Management: Attend to new and existing customer inquiries (online and offline) promptly and professionally.
• Commercial Documentation: Handle and assist with the preliminary vetting of Non-Disclosure Agreements (NDAs), Memorandums of Understanding (MOUs), and commercial contracts.
2. Operations & Logistics Coordination
• Supply Chain Fulfilment: Organize delivery services, manage shipping lead times, and develop Standard Operating Procedures (SOPs) for air freight and export shipments.
• Technical Liaison: Facilitate communication between customers and suppliers regarding technical inquiries, feedback, and information translation, ensuring client demands are met.
• Operational Support: Assist with product development admin, formulate serial numbers for new orders, and manage warranty forms and customer questionnaires.
3. Client Relationship & After-Sales Support
• Account Management: Build and maintain strong, trusting relationships with clients; provide periodic follow-ups to both existing and potential clients.
• Issue Resolution: Handle customer feedback and coordinate internally to resolve issues smoothly, ensuring final project handovers meet expectations.
4. Data, Reporting & Administrative Support
• Executive Scheduling: Manage calendars and coordinate meeting appointments for Company Directors with clients and/or suppliers.
• Data Maintenance: Tabulate supplier data, update the PZH2 pricing table, maintain accurate customer databases, and track service progress.
• Project Filing: Ensure proper documentation, archiving, and final project filing for audit and operational readiness.
Requirements
Education & Experience
• Minimum Qualification: Diploma or equivalent in Business Administration, Supply Chain, or a related field.
• Experience: 1–3 years of experience in sales coordination, operations support, customer service, or a client-facing role.
• Experience in engineering, green energy, logistics, or technical service industries is highly advantageous.
Skills & Competencies
• Communication: Exceptional interpersonal and communication skills is required to communicate effectively with clients and suppliers.
• Organizational Skills: Strong multitasking abilities with a sharp eye for detail and the ability to work under tight deadlines.
• Problem-Solving: Patient, responsible, and highly customer-oriented with a proactive approach to handling feedback.
• Independence & Teamwork: Ability to work autonomously with minimal supervision, while remaining a collaborative team player.
Preferred Qualifications
• Familiarity with digital communication tools, CRM software, and ERP systems.
• Experience handling high-volume inquiries and basic technical/contractual documentation.
What We Offer
• Competitive salary and benefits package.
• A dynamic, collaborative, and forward-thinking work environment.
• Opportunities for career growth and professional development.
